All Reviews for Wheelchair Accessible

Disappointed that the falls was not flowing, but the Luau was great. Learning about the hawaiian culture was interesting. The food was delicious and plentiful. The show was fabulous. You will not be disappointed.

Thank you for the hassle free pickup from the airport and also taking us back to the airport at the end of our holiday. Will definitely use your company again! Transport was clean, driver very helpful.

We had a great time, celebrated our anniversary! The family that hosted the luau was wonderful and we were impressed with every aspect of the luau. If you are staying on Waikiki beach, be prepared for an hour drive to get there. We didn’t account for that length of time so we didn’t get to appreciate the hiking available beforehand.

Lots of great history shown all throughout th park. Glad to get to see the sunken ship of Arizona

I was happy that I could use it early in the morning.
There was no one who spoke Japanese, but my limited English was more than enough.
I would like to use it again!

早朝にもかかわらず利用できたのがうれしかったです。
日本語をしゃべれるかたはいませんが、つたない英語でも十分大丈夫でした。
また利用したいです！

This time, I applied for the HIS shuttle bus through Veltora for the first time. Until now, I had used a certain well-known shuttle bus service. The price was affordable, and the service was efficient. I will definitely use it again!

今回、初めてHISのシャトルバスをveltoraさんから申込しました。今までは某有名な別シャトルバスでした。料金が安くて、テキパキしてました。リピ確実です！

The host was funny and great knowledge about his own culture and traditions. It’s our first time so I wouldn’t be able to compare with other Luau. The show was about the different Polynesian cultures dance so just not only about the fire dance that gets everyone excited. It shows you the dance and the cultures. The Waimea fall is not flowing right now secondary the drought, ( last time occurred in 1992) so my family was little disappointed that couldn’t see the fall and swim in the pond. Look at bright side, this doesn’t happen all the time and I got to see a waterfall without water. Wished there was some warning ahead and I would have planned differently. Otherwise it was still a nice trail for family to walk.

They arrived right on time to pick me up. They drove safely and handled the luggage with care. It's definitely more expensive compared to a city bus, but it's reassuring.

きっちり時間通りに迎えに来て下さいました。
安全運転で荷物の取り扱いも丁寧でした。
路線バスに比べたら大分お高めではありますが、安心ですね。

The meeting point was at a small yellow mobile counter located diagonally to the right after exiting the group exit of the airport. I found it a bit difficult to locate and ended up passing by it. My name was written on that counter.

空港の団体出口を出て右斜め前あたりの黄色い小さい移動式カウンター？のようなところが集合場所でした。
自分には少しわかりにくく、素通りして先まで行ってしまいました。
そのカウンターに自分の名前が書いてありました。

My whole family loved this luau! The fact that it also includes entry to the park is a steal; it's beautiful! Our host was very funny and personable. I loved that they have cultural activities like showing the people attending the luau how to open coconuts, and weave leaves into a headband. The food was good, and the host was giving special shoutouts to people who were celebrating things like anniversaries, graduations, etc. The people who were doing the dances did great! Even my sister that's 3 years old was super entertained. You really get a family feel at this luau; shoutout to the 9-year old kid who was doing some fire dancing as well! It was awesome and I definitely prefer giving my money here than some random resort doing shows. The vibe is 10/10!

This was an all day tour and we’ll worth doing the deluxe package. Wes was our driver. Very knowledgeable and friendly. Even though it rained we still got to see sights from the bus! Polynesian culture center was outstanding. I thought I was getting luau but it was a buffet. But the Breath of Life show was worth the whole day!! Outstanding!!!! Highly recommend adding this to your package!

Kalani was our driver Very knowledgeable and friendly. Pearl Harbor was awesome. Only draw back was the movie is not working. I had seen before but husband had not. City tour was very informative. Highly recommend this tour

Vicky our tour guide was awesome, knowledgable and managed to ensure we had an amazing time visiting different areas and also rearranging stops if other activities were unavailable due to weather . Coming from England meant I have to put faith in other peoples reviews of the circle island tours and 100% no regrets. Loves every minute

LOVED our experience. Everything was amazing! Due to no rainfall/drought the waterfall wasn’t flowing but the views were still Beautiful!

Everyone who comes to Hawaii should visit the Pearl Harbor and view the film and find out why it's very important in our History. You will leave with a better understanding of the events that led to the memorial. Roberts provides excellent guides and service and the city tour adds to the magnificent Day you will have. Put it on your Do NOT want to Miss IT.

I arrived about 7 or 8 minutes late from the pickup time, but I think it's understandable given the traffic conditions. The driver helped us with our luggage, which was very helpful. There was plenty of space in the larger vehicle since there were about four groups, including us. We first stopped at Terminal 1 for Hawaiian Airlines and then at Terminal 2 for Japan Airlines. Since we had a little extra time, we were able to head to check-in and security without feeling rushed. Thank you very much.

ピックアップ時間から7、8分遅れて到着でしたが、交通事情などもあるので仕方ないかなと思います。
ドライバーさんが荷物を乗せるのを手伝ってくださり助かりました。
大きめの車に私たちを含めて4組くらいだったので、余裕がありました。最初はハワイアン航空などのターミナル1で停まり、その後に日本航空などのターミナル2に停まりました。
時間も少し余裕があったので、チェックインや保安検査に焦ることなく向かうことができました。
ありがとうございました。

Beginning with our pickup, through drop off, our trip was fantastic. Our tour guide was the best. Our first stop was to see city sights and he allowed us time for pictures along with him taking our group pictures. The battleship was fascinating and of course Pearl Harbour was very touching. Great tour.

There was a kiosk right outside the arrival gate, and I was able to check in by giving my name. Since there was also a Japanese staff member, I felt reassured.
I waited for a bit on a nearby bench, and then got into the car. They helped me with putting my suitcase in, and since we were going to several hotels, I was able to head to the hotel comfortably even with a lot of luggage.

到着口から出たところにキオスクがあり、名前を伝えるとチェックインできました。日本人のスタッフさんもいらっしゃったので、安心できると思います。
近くのベンチで少し待ち、そこから車に乗り込みました。スーツケースを入れるのを手伝っていただき、あとは何件かホテルを回っていく流れだったので、荷物が多くても安心してホテルまで向かうことができました。

Arrived 5 minutes late, but it was almost on time. Unfortunately, it was fully booked, so the three of us had to sit separately. I was a bit surprised to see people sitting next to strangers and some without masks during this time; there seems to be a bit of a relaxation in caution! This isn't the tour company's responsibility, but they did store our luggage neatly on the shelves in the vehicle, which was reassuring.

5分遅れで到着、ほぼ時間通りでした、
あいにくの満席で3人利用でバラバラに座る事になりました、この時期に知らない人の隣やマスク無しの人も見受けられ少しびっくりしました、気の緩みがどうしてもあるのでしょう！これはツアー会社の責任ではありませんが、
荷物も車内の棚に並べて収納してくれるので重ねられず安心でした、

Lola was great at presenting the interesting facts about Hawaii. She was fun and funny and very engaging.

The bus arrived 20 minutes after the scheduled pickup time. It mentioned to call the number listed on the voucher if it didn't arrive after 15 minutes, but I was told that the number is no longer in use. Although I arrived safely, I was a bit anxious at the end of my trip. Please correct the contact information immediately.

ピックアップ予定時間の20分後にバスが到着しました。15分経っても来ない場合はバウチャー記載の番号に電話してとありしましたが、現在使われておりませんと言われます。無事到着しましたが、旅の最後に少しヒヤヒヤしました。連絡先の間違いは、直ちに修正して下さい。

Easy process, quick and convenient. Easy to find bus and girls outside baggage area. Will definitely book again on next trip

This tour was fantastic and our tour guide Nani was awesome! He was very knowledgeable, told us great stories and was funny and entertaining! We learned alot about Pearl Harbor and saw some memorable landmarks! I would highly recommend this tour!

There was a bus equipment issue along the way, and it stopped working, but they quickly arranged for another bus, and I was taken to the hotel without much delay.

途中でバスの機材トラブルがあり、動かなくなってしまいましたが、すぐに別のバスを手配してくれ、大した遅れもなく、ホテルまで送ってもらえました。

As soon as I exited the arrival lobby, I saw a yellow reception desk to the left, and when I headed there, they immediately greeted me. It was easy to find.
I waited for about 10 minutes until it was time to board the bus. The other passengers that day were all foreigners except for me, so it was nice to experience an international atmosphere. (That said, there’s no need to worry about difficult conversations.) The bus was full, with people sitting next to each other, and only those who were not of Asian descent were not wearing masks.
At one point, the driver stopped the bus and went somewhere for about five minutes (I guess this is part of the culture?), and since we also stopped at other hotels, it took about 30 minutes, but it was within acceptable limits. I would like to use this service again next time. Thank you.

到着ロビーを出てすぐ左に黄色の受付があったのでそちらに向かうと、すぐ声をかけてくださいました。分かりやすかったです。
バスに乗るまで10分程度待ちました。その日の乗客は私以外は外国人だったので、外国気分を味わえて良かったです。(かと言って難しい会話は無いので心配ないです) 車内は相席をする程の満席で、アジア系の方以外はマスクをしていませんでした。
途中車を止めて5分くらい運転手さんがどこかに行ってしまったり、(これは文化？なので仕方ないですかね)他のホテルも回ってからなので30分くらいかかりましたが許容範囲内でした。次回も利用したいと思います。ありがとうございました。

They visited each hotel in a shared transport, and since our hotel was the last one, they arrived a little over 15 minutes late. If you're in a hurry, a taxi would be the best option. If you have some time to spare, then the cheaper bus would be a good choice.

混載で各ホテルを回ってこられ私たちのホテルは最後のホテルだったので１５分ちょっと遅れてこられました。
急ぎならタクシーでしょうか。
余裕があるなら値段の安いバスですね。

I used this service when I returned from the Big Island to Honolulu on a domestic flight. The flight was delayed, but it seems that the buses run quite frequently, so I was able to board right away.

ハワイ島からホノルルに国内便で戻ってきたときに利用しました。
飛行機は遅れてたのですがバスは割と頻繁に出てるみたいですぐに乗れました。

We had a great time. We only took the short tour which wasn't near enough time so we'll definitely be doing it again & taking the longer tour.

Our bus driver was full of knowledge about Pearl Harbor & Hawaii so the trip there & back was also amazing.

It was the perfect ride from pick up to drop-off at hotel. The staff from dispatch people to airport staff and drivers are super wonderful and courteous people. They really know how to take care of there customers!

The bus ride was fun and the tour guide did an excellent job. But this tour did not give us reserved access to the Arizona tour. My family was extremely disappointed.