All Reviews for Wheelchair Accessible

We had a great time. Only negative thing I would say was it was a little long, we were finished and sitting around maybe 1 hour.

A cultural and historical event that any and every visitor to Hawaii should experience at least once. Not only is it a smooth operating show, but they did an outstanding job of explaining the historical reasoning behind everything.

The food was great and the hospitality was first class. Their location on the north side of the island was amazing and a counterpoint to the the South side. There's also the added benefit of being just down the road from famous Sunset Beach!

I always use the airport transfer service. The staff can speak Japanese, so there’s no need to worry. The waiting time until departure is a bit long, but it's within an acceptable range.

空港からの送迎にはいつも利用しています。
受付の方は日本語ができるのでなんの心配もありません。
出発までの待ち時間が少々長いけど、許容範囲です。

This is they way to go! From the smooth pick up, to our awesome driver Kimo who was welcoming, funny and shared so much information throughout the tour up to the end. We enjoyed ourselves while at the Pearl Harbor and did not wait in any lines thanks to this booking. We even got to buy tickets to experience the other museums and walk through the USS Bowfin and the picture they took of our family was a great keepsake.We had a wonder experience from beginning to end.

I arrived at the hotel entrance earlier than the scheduled pickup time, and they were already waiting for me, which allowed me to reach the airport with plenty of time to spare. It was very helpful.

迎え予定時間より早めにホテルの玄関に行ったらすでに待っていてくださり，余裕を持って空港に着けました。非常に助かりました。

Great experience - our guide Dave was very knowledgeable and funny. The Pearl Harbor visit was a very moving experience. The city tour is a great way to see places you may want to go visit on your own at a later time.

It was a large tour bus instead of the usual one, but I was able to get to the airport comfortably. There are signs indicating the drop-off locations by airline, so it's reassuring.

いつものバスではなく大型観光バスでしたが、快適に空港まで行けました。
降りる場所の航空会社別に案内があるのっで安心です。

Hawaiian Airlines was supposed to be at Terminal 1, but for some reason, I was dropped off at Terminal 2. As a result, I had to walk back through the corridor with my heavy suitcase and golf bag in the heat. For 10 minutes...
If they specialize in transportation, I wish they would confirm things a bit more.
I hope no more victims come from this...

　ハワイアン航空は、第一ターミナンルに変更になっているはずなのに、何故か第２ターミナルで降ろされました。おかげで暑い中、重いスーツケース、ゴルフバックを担いで来た通路を戻りました。１０分間、、、、
　送迎が専門なら、もう少し、確認していて欲しかったです。
これからも被害者が出ません様に、、、

The driver was wearing a mask. I think the fare is a bit higher than a flat-rate taxi or Uber, but I always use this service, so I feel safe. I will use it again next time.

ドライバーの方は、マスクを着用されてました。金額は、定額タクシーやウーバーより高めかと思いますがいつも利用しているので安心です。また、次回も利用させていただきます。

For the cost this tour was great! The tour guide, Larry was excellent. He provided so much history as we drove to Pearl Harbor and gave clear instructions on what to expect at the site. This tour is good if you want a quick drive around Waikiki and its history and paying respect to Pearl Harbor. Very pleased!

It can't be helped, but the prices have gone up compared to before. If I'm alone, I'll use the shuttle bus, but if there are two or more people, I think a taxi would be better. Also, as I've mentioned before, there is only one drop-off point at Hilton Hawaiian Village, and depending on where you're staying, it can be quite a walk from where you get dropped off, so in that regard, a taxi might be better as well.

しょうがないですが、以前より値上がりしてて一人でならシャトルバス使いますが、2人以上ならタクシーがいいかなと思いました。
あと、前からですがヒルトンハワイヴィレッジのドロップオフポイントは一箇所しかなく、降りた場所から泊まる場所によってはすごい歩くので、やはりこの点もタクシーの方がいいのかもしれません。。。

There was an issue with the engine, so I had to switch buses midway. As a result, it took longer than usual. Other than that, there were no problems.

エンジン不調があって，バスを途中で乗り換えることになりました。そのため，通常より時間がかかりました。それ以外は問題ありませんでした。

This time, I used the shuttle service from the airport to the hotel again, and the driver was a cheerful person who friendly chatted with me saying, "I LOVE JAPAN!" The service was great, and when we arrived at the airport, I was dropped off near the airline check-in counter, which allowed me to check in without having to walk unnecessarily through the airport. It was really good! I would like to use it again. Thank you!

今回も空港からホテルまでの送迎シャトルを利用させていただきましたが、運転手さんも陽気な方で「I LOVE JAPAN！」とフレンドリーに話しかけてくれて対応も良く、空港に着く際も航空会社のチェックインカウンター付近に下車させていただき無駄に空港内を歩かずにチェックインを済ませる事が出来てとても良かったです！また利用したいと思います。ありがとうございました！

This time, I used the service when I arrived in Honolulu on a flight from Japan. Currently, due to the COVID-19 pandemic, the group exit was closed that day, so I exited through the individual exit. It seems that one of them is closed depending on the day. As soon as I exited, there was a Roberts booth, and since I had made a reservation in advance, there was a sign with my name on it. You can use the service without a reservation, but when I arrived in Honolulu on a domestic flight in April this year, it was after 5 PM, and there were no staff around, so I ended up taking a taxi. Therefore, having a reservation is definitely more reassuring. There are still few Japanese tourists, and I thought it would take time to depart, but the waiting time was less than 5 minutes. There were only three groups, including myself, totaling six people, and we departed and arrived at our destination in 40 minutes. (The second of three locations) The driver was friendly and pleasant. I plan to make a reservation and use the service again next time.

今回は、日本からのフライトでホノルルへ到着した時に利用しました。
現在、コロナ禍の為、その日は団体出口はCLOSEしていて、個人出口から出ました。
日によって、どちらかがCLOSEするようです。
出ると、すぐロバーツのブースがあり、事前予約だった為、私の名前を書いた札が貼ってありました。
事前予約がなくても利用出来ますが、今年の4月に国内線でホノルルに入った時は17時を過ぎていた為、スタッフさんは誰もいなくて、結局、タクシーを利用したので、やはり、事前予約の方が安心できます。
まだまだ日本人観光客が少なく、出発まで時間がかかるかと思いきや、待ち時間は5分間もなかったです。
お客様は私を含め、3組のみ6人でしたが、出発し、目的地まで40分間で着きました。
(3箇所中の2番目)
ドライバーさんもにこやかで感じが良かったです。
また次回も事前予約して利用しようと思っています。

"BK" the tour bus driver is very knowledgeable and friendly gentlemen. He explained everything for us and made sure we were prepared. Highly recommended!

I booked a shuttle from the hotel to Honolulu Airport, and on the day of the trip, I waited at the meeting point, but the bus didn't arrive even after some time. When I went outside, I found it stopped a little further back, unloading luggage. Most of the passengers were Americans, with only one or two Japanese, including us. Usually, for optional tours, they come to call you in the lobby, but this time there was none, and if we hadn't noticed the bus in the back, we might have been left behind. This shuttle operates entirely in English, so for those who are not confident in their English skills, it might be a bit risky as you may not know which terminal to get off at.

ホテルからホノルル空港までのシャトルということで申し込みをして当日に至りました。
集合場所で待っていると時間が過ぎてもバスは来なかったので、外に出てみると少し後方で止まって荷物の積み下ろし作業をしていました。
ほとんどがアメリカ人で、日本人は私たちともう一人くらい。
普段のオプショナルツアーだと集合ロビーに呼びにくるのだが、今回はそれもなくて後方のバスに気が付かなければおいて行かれることもあったかもしれない。
このシャトルは、すべて英語でのやりとりなので、英語が苦手な方は降りるターミナルもわからずちょっとリスクが多いかもしれません。

I always use this service when I go to Hawaii. The drivers are friendly and on time, and the prices are reasonable. If there are a lot of people, a taxi might be a good option, but since it's usually just the two of us, this is cheaper and more convenient.

ハワイに行った時はいつも利用しています。
時間通りでフレンドリーな運転手さんで、値段も手ごろ。人数が多い場合はタクシーでもいいかもしれないけど、いつも二人なのでこちらの方が安くて利用しやすいです。

Whenever I come to Hawaii, I always use their shuttle service. It's reliable. This time there were about five families, but a regular bus arrived, so we were able to ride comfortably with plenty of space. Everything from check-in to guidance and boarding the bus was smooth and great.

ハワイに来ると、必ず送迎に利用します。安定しています。
今回は5家族程度でしたが、普通のバスがやってきたので、ゆったりと距離もとって乗車できました。
受付から誘導、バスへの乗り込みまで、全てスムーズでよかったです。

Tony was a great guide! The trip was definitely worth it! I wish they wouldn't make you drive to Waikiki if you aren't staying in Waikiki. Only Pearl Harbor tour we could get booked and it was great!

Right outside the exit, there was a Roberts kiosk. I had made a reservation in advance, but when I asked the staff, they said you could ride without a reservation as well. There were about four hotels on the route, and it didn't take much time. The fare included a tip, which made it very convenient. The airport transfer was also on time and went very smoothly. I think I will request this service again next time.

出口を出てすぐ見えるところにロバーツのキオスクがありました。事前予約をしたけれど、係の人に聞いたら予約なくても乗れるそうです。回るホテルも4件ほどで時間もそれほどかからず、代金にチップも含まれていたので楽ちんでした。空港への送迎も時間通りに迎えにきてくれて大変スムーズでした。次回もお願いすると思います。

As soon as I exited the group exit, I saw a yellow stand right in front of me, so I recognized it immediately. My name was also displayed prominently. After gathering and walking a short distance, I was able to get into the car right away.

団体出口を出てすぐ前に黄色いスタンドがあったのですぐにわかりました。私の名前も大きく表示してありました。集合して少し歩いただけで車にもすぐに乗れました。

It was good. On time and very friendly Extremely informative and educational

I was scheduled for 9:45 and waited about 10 minutes early, but they didn't arrive for a while. Since it said to call if they didn't come after 15 minutes, I decided to give them a call. They said they were on their way, but another foreigner with a 10:00 reservation arrived first (I think it was around 10:05). Our reserved vehicle arrived about 5 minutes later.

I thought maybe it was unavoidable since they were picking up from other hotels, but we were actually the first. After picking up one more person, the ride to the airport went smoothly. I felt like we had plenty of time to spare, so it was fine, but it was a bit nerve-wracking. However, I might use them again! (laughs)

9時45分予定で10分位前から待ってましたが、なかなかこない。15分待って来なければ電話をと書いてあったからかけてみました。向かっているということでしたが、他の外国人10時の予約の方が先に到着し、（それでも10時5分とかだったと思います）その後5分位で私たちの予約車が到着しました。
他のホテル周りながらだし仕方ないのかな？と思ったら私たちが1番目。その後1か所ピックアップした後はスムーズに走り空港へ。元々時間には余裕あり過ぎる感じだったので構いませんが、ヒヤヒヤしました。でもまた使うかもしれません　笑

Beautiful day and lots to take in! Great tour to avoid having to drive there yourself

My daughter traveled to Hawaii alone, so I used your service. It was very safe and reassuring. Thank you very much.

娘が一人でハワイまで行ったので、
利用させて頂きました。
とても安全、安心でした。
ありがとうございました

Great tour and very informative. Loved the history lesson and the rangers stories. Beautiful memorial.

This tour was exactly what we wanted, transportation with Ana excellent guide and host, then the opportunity to visit a place of American history on our own. It was a somber, sobering and fulfilling time as we learned more about the greatest American generation and the sacrifices they made for their and future generations. Juicy added to our trip by providing extra facts and great fun along the way there and back.

Pearl Harbor is a very memoric place! Great day I loved it.

We were picked up right on time and our driver/ tour guide was very knowledgeable about the points of interest, culture and history. I was very impressed!! Not too forget the lunch stop was delicious!

This was suppose to be one of the highlights of our trip to Oahu… the Pearl Harbor specifically the visit to USS Arizona! We fully paid months before our Hawaii trip. Why a poor review? There were 18 of us. Families and friends. We were informed that they were not able to get a ticket for us to go to USS Arizona, right during the bus pickup! Our other friends who were on a different time slot, same day, were able to do so no problem. We feel that this company should have informed us ahead of time so we would have an opportunity to book with another company. So disappointed! Not good business! I hope this does not happen to anyone else.