15 mins late made my activities canceled!

Posted on: 2022/07/10

I was 15mins late the check in time but the kauloa Ranch office does not allow any grace period time and asked me contact back to Veltra tour agent for rescheduling. I was forced to take other alternative tour at that day which is only worth 1/3 of the original package price that I already paid and ended up to lose more than $500. I was very upset about the Kauloa Rach Office response and Veltra feedback and assistance. I do not recommend use this website and please book through their website directly. Then there will be much flexibility.
My whole family were literally just looking outside of the valley and waited for 3 hours there.