Reviewed by: Boxergrandma101
We (4 adults) booked the Classic Daytime Hakeakala tour several weeks in advance. About 15 hours before the start of the tour we received a call indicating that the tour was cancelled, then an hour later we were contacted informing us that they worked out their problem and the tour would go as scheduled. We truly appreciated the pick-up and drop-off at our Lahaina resort. The four of us were combined with a bike group so some of our tour time was spent listening to their instructions and safety review. We all went to the crater summit together, absolutely beautiful, however, in order to get the bike riders to their starting point on time we did not have enough time to go into the Visitors Center to learn more about Hakeakala. After the bikers were dropped off we thought we would be stopping in some of the towns we were passing through - especially Paia, but we made only one stop in Makawao, returning back to our resort much earlier than we had expected based on the listed tour duration. While we were pleased with what we were able to see, we felt we did not get the full Classic tour. Our guide, Dan, was very knowledgable about the geography, culture, myths/stories of Hawaii, geology, plant life and origins of the areas through which we passed.
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| Packages: | Haleakala National Park Daytime Tour |
| Attended as: | Friends |
| Posted on: | 2022/02/11 |
| Activity Date: | 2022/02/03 |
Reviewed by: Richard Howard
Really enjoyed the day sailing to Lanai from Maui with Captain Turtle! The captain and his crew made it fun and a day of adventure. We did the Snuba when we got to Lanai and Shamus did a great job working with everyone and keeping things safe. Courtney, Shamus and Clay were great on the boat keeping us entertained and personally served everyone.
We saw whales, flying fish and some whitecaps which made for an adventurous trip back.
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| Packages: | Snorkel & SNUBA Package |
| Attended as: | Couples |
| Posted on: | 2022/02/09 |
| Activity Date: | 2022/02/07 |
Reviewed by: Kauai Val
The food was good, and the whale watching was even better! We enjoyed watching a mother and baby spend much time around the boat showing off their tail slapping. It was magical experience! We saw more whales on this evening cruise than we had seen on our earlier whale watching cruise. The live music was very good. I do believe the whales enjoyed the entertainment too!
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| Packages: | Sunset Dinner Cruise |
| Attended as: | Families |
| Posted on: | 2022/02/09 |
| Activity Date: | 2022/01/27 |
Reviewed by: Non
What surprised me the most when I arrived was that there was absolutely no Japanese guide. Everything was conducted in English, so I felt misled by the title of this tour.
現地に行ってまず驚いたのが
全く日本語ガイドがなかったこと。全て英語で行われていたのでこのツアーのタイトルに騙された感じでした。
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| Attended as: | Families |
| Posted on: | 2022/02/07 |
| Activity Date: | 2022/02/05 |
Reviewed by: Denise
Our captain found great whale groupings. We watched mothers and babies play, tails out of the water and a couple of jumps. The boat had snacks/drinks and bathrooms. I went with my 11 and 8 year old children, it was a perfect morning.
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| Packages: | Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Families with Young Children |
| Posted on: | 2022/02/05 |
| Activity Date: | 2022/01/15 |
Reviewed by: Charlene
The activity was worth our time and money. We saw whales and the naturalists on board were excellent sources of information.. We loved hearing whale song!
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| Packages: | 2-Hour Standard Whale Watching Cruise (9:00AM) |
| Attended as: | Families |
| Posted on: | 2022/02/05 |
| Activity Date: | 2022/01/12 |
Reviewed by: Bev
Wonderful time and a enjoyable trip over on the ferry. Our shuttle driver, Cory. Was great.
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| Packages: | Round-Trip [from Maui to Lanai] |
| Attended as: | Couples |
| Posted on: | 2022/02/05 |
| Activity Date: | 2022/02/03 |
Reviewed by: Naomi
Our time with Trilogy was nothing less than spectacular! The crew was so nice and beyond accommodating! Had the best time ever!!
| Rating: | |
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| Packages: | Sunset Sail from Lahaina |
| Attended as: | Friends |
| Posted on: | 2022/02/04 |
| Activity Date: | 2022/02/02 |
Reviewed by: Travis & Victoria
The wife and I had an excellent time, we did our ride the night before our wedding. The crew was a delight, they made some wonderful food, excellent drinks, and the service was astounding! Lastly the professional photographer was extremely appreciated, we bought photos and they were beautiful.
This will definitely be on our list of things to do on our next visit.
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| Packages: | Standard Seating Package |
| Attended as: | Couples |
| Posted on: | 2022/02/03 |
| Activity Date: | 2022/01/28 |
Reviewed by: PJJ
We had the best time! Loved our time snorkeling and going to see turtles. Saw a huge turtle. Biggest I have ever seen. It was great that there were only a few of us on the boat that day. Would have loved to have a grill for burgers, but lunch was good nonetheless.
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| Packages: | Snorkeling Only |
| Attended as: | Couples |
| Posted on: | 2022/02/02 |
| Activity Date: | 2022/01/08 |
Reviewed by: Kelsey
All the crew members were nice and had positive attitudes. They were thankful for the tourists as it’s hard to travel to Hawaii right now. The BBQ lunch provided was way better than a wrap sandwich that was pre-made. Would totally book with them again. And saw lots of whales too.
Mahalo for joining us! We appreciate the review and hope to see you again.
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/02/02 |
| Activity Date: | 2022/01/30 |
Reviewed by: Sue Young
We had the best time on Trilogy and the crew, Captain and servers were amazing. The food was top notch as were the views. The Captain made us aware of the whales near us and pointed out even more. This was our honeymoon and it couldn’t have been better. We are definitely planning on doing this again next year to celebrate our 1st anniversary. Thank you Trilogy for a wonderful adventure. A hui hou.❤️
| Rating: | |
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| Packages: | Dinner Cruise from Lahaina Harbor |
| Attended as: | Couples |
| Posted on: | 2022/02/01 |
| Activity Date: | 2022/01/30 |
Reviewed by: CMB
It was a beautiful sunset. Music was good and food was OK. Crew was nice and the ship was clean. We paid for view not the food
Thank you for joining us!
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| Packages: | Standard Sunset Dinner Cruise Package |
| Attended as: | Couples |
| Posted on: | 2022/01/29 |
| Activity Date: | 2022/01/26 |
Reviewed by: Gordon-Alderete
Me and my wife had the best experience, of team of Air Maui is exceptional, great time ever.
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| Packages: | 45-min Standard Package: Doors-ON West Maui & Molokai |
| Attended as: | Couples |
| Posted on: | 2022/01/25 |
| Activity Date: | 2022/01/23 |
Reviewed by: The Sweets
The short trip from Lahaina to Lanai was beautiful. The ferry was punctual, clean, and efficiently run by the crew. We will take the ferry again on our next visit to Lanai.
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| Packages: | Round-Trip [from Maui to Lanai] |
| Attended as: | Couples |
| Posted on: | 2022/01/22 |
| Activity Date: | 2022/01/02 |
Reviewed by: Ari
loved the crew and got to see a bunch of whales, have a few drinks, and views of Maui were amazing
| Rating: | |
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| Packages: | 8:00 AM Whale Watch Sail |
| Attended as: | Couples |
| Posted on: | 2022/01/22 |
| Activity Date: | 2021/12/29 |
Reviewed by: Ari
great to see Molokini - the harbor was a bit far from where we were staying - and the boat was really big - might choose to go on a catamaran next time. food was good and the crew added an educational element to the excursion. second snorkeling spot was ok - overall a great day
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/01/22 |
| Activity Date: | 2021/12/31 |
Reviewed by: Andi
A very clean ferry with friendly crew! Very well organised despite Lahaina harbour often being hectic. The staff were nice and helpful and the trip over was smooth with a GORGEOUS sunrise!!
| Rating: | |
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| Packages: | Round-Trip [from Maui to Lanai] |
| Attended as: | Friends |
| Posted on: | 2022/01/22 |
| Activity Date: | 2021/12/28 |
Reviewed by: Joe
This tour is one of the most interesting and enjoyable activity one can take while on the island of Maui. The tour includes the Ferry from Lahaina Harbor to the Island of Lana’i. Once there we were greeted by our tour guide Bruce and off we went in a Chevrolet Suburban. Bruce was so knowledgeable and shared his experiences living on the island.
He shared the history of the island as well as the myths of the gods in the valley of the gods. We were able to see the entire island which has so many different highlights.
This was our second time we have taken this tour and I would highly recommend it for everyone. There is so much to see. A real gem. .
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| Packages: | Full Day Tour (6 hours) |
| Attended as: | Friends |
| Posted on: | 2022/01/20 |
| Activity Date: | 2022/01/12 |
Reviewed by: Kristi W
Isaac was outstanding. He was super knowledgeable about the island and its history. I cant imagine a better way to tour the island.
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| Packages: | Full Day Tour (6 hours) |
| Attended as: | Couples |
| Posted on: | 2022/01/18 |
| Activity Date: | 2022/01/13 |
Reviewed by: PJJ
We had a nice time. Disappointed with the dessert substitute. Saw a great whale show.
| Rating: | |
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| Packages: | Standard Sunset Dinner Cruise Package |
| Attended as: | Couples |
| Posted on: | 2022/01/16 |
| Activity Date: | 2022/01/14 |
Reviewed by: Douglas Weissman
We had a wonderful time and the crew was very helpful and attentive with our 2-year-old that made us feel very comfortable about the entire experience.
Thank you for writing a review! It's great to hear you had a great time and hat you felt comfortable. We hope to see you again!
Mahalo,
Nikki
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/01/16 |
| Activity Date: | 2022/01/14 |
Reviewed by: T. G.
Went out on Aqua Adventures and felt they were a bit understaffed for the amount of passengers they had. Pre paid for Snuba but my husband didn’t even try. No contact for refund. Food served was minimal and not the best quality.
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| Packages: | Snorkeling and Snuba |
| Attended as: | Couples |
| Posted on: | 2022/01/16 |
| Activity Date: | 2022/01/11 |
Reviewed by: M. Wilson
We all had a wonderful ride to Lanai.
Ferry was on time both ways. Boat is clean and Captains and crew were so friendly and helpful. Covid rules followed.
And, we saw whales!
| Rating: | |
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| Packages: | Round-Trip [from Maui to Lanai] |
| Attended as: | Families |
| Posted on: | 2022/01/16 |
| Activity Date: | 2021/12/23 |
Reviewed by: Strempta
This was a simple, easy, comfortable and beautiful way to check off another island for your bucket list. Crew was friendly, ferry was clean, and it was just a fun way to see the whales---I suggest doing this than paying for a whale watching experience because we saw more whales here on our way to Lanai. Highly recommend.
| Rating: | |
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| Packages: | Round-Trip [from Maui to Lanai] |
| Attended as: | Families |
| Posted on: | 2022/01/15 |
| Activity Date: | 2021/12/25 |
Reviewed by: anonymous
Overall, great experience with snorkeling tour. I would have given 5-starts other than the two issues, 1 - One of the staff was little rude (white blonde seemed little racist attitude), however everyone else on the staff was super nice, 2 - the second issue, snorkeling place was little muggy water and it was little hard to sight any turtles, even though I saw one but my family couldn't see any. However, we sighted bunch of whales on the way, with couple of them very close to our boat (little scary for few seconds) which was awesome.
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| Packages: | Snorkeling Only |
| Attended as: | Families |
| Posted on: | 2022/01/15 |
| Activity Date: | 2022/01/09 |
Reviewed by: Jaclyn
This was a wonderful whale watching tour, we loved every minute of it. The guide was very informative, we have done other whale watching tours, but non as thorough in their explanations of all things whale. Other tours we have been on have had more interactive crew members aside from the captain, this one did not. But it was kind of nice to have a very relaxed, more calm experience. We saw whales as soon as we got on the boat practically, and the captain was good about not waiting around for whales for too long, but we would keep looking. The captain said this boat is the largest boat on the island, and at one point during our trip, a whale went under our boat to find shade! There are chairs set up around tables on the top deck which is nice to just sit and relax. One recommendation is to leave extra time for parking, as it gets crowded near the harbor. And it can be a little challenging to find, it is a hut outside right by the boats, I think it’s the last one in the line of whale watching tours, right across from Pioneer Inn. We had a great time, we would definitely go on one of their tours again!
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| Packages: | Buy One, Get One FREE! Morning Whale Watch Cruise [9:45 AM] |
| Attended as: | Couples |
| Posted on: | 2022/01/14 |
| Activity Date: | 2022/01/14 |
Reviewed by: Doc
Amazing fun activity with kids for 2 to 3 hours. Make sure to have a hat, sunscreen and snacks for kiddos!
| Rating: | |
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| Packages: | Special Deal! 2-hour Standard Cruise (2:00 PM) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/01/14 |
| Activity Date: | 2022/01/12 |
Reviewed by: Scott H.
After years of annual vacations on Maui we finally planned a day-trip to Lanai. Out of respect for the native culture and not wanting to violate any sacred areas we decided to hire a local guide to show/drive us around. That was a great decision and great fun. We went all over the island hearing stories of the olden days and current events. If you are at all curious about how Maui (and other Hawaiian islands) looked and felt decades ago, than a trip to Lanai should be on your next itinerary. Like many other Maui adventures, you have get an early start as the first 45 minute Ferry run to the island leaves Lahaina at 6:30am. Enjoying sunrise on a boat in paradise can't be beat. We were greeted at the harbor by our tour guide, who has lived on the island for 20 years. He knew every inch, nook and cranny of the island. He told us about his growing up on the island, and stories old and new of life there.
After lunch in Lanai City we had time to shop in the few local shops and boutiques. Life is a much slower pace there, with way fewer cars and less people. We continued on our tour with a few more afternoon stops, ending at a beautiful beach a short walk to the harbor. We caught the last ferry back to Maui and enjoyed an evening ocean cruise back to Lahaina.
I would highly recommend a day trip and guided tour of Lanai. It's great fun and you never know who you might bump into on this unpretentious paradise island!
| Rating: | |
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| Packages: | Full Day Tour (6 hours) |
| Attended as: | Couples |
| Posted on: | 2022/01/08 |
| Activity Date: | 2021/12/17 |
Reviewed by: Zarin Daruwala
The helicopter ride gave a panoramic view of Maui and its beautiful landscape; its an experience worth taking and I would highly recommend
| Rating: | |
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| Packages: | 60-min Extended Flight Package: Doors-ON West Maui & Molokai |
| Attended as: | Families |
| Posted on: | 2022/01/08 |
| Activity Date: | 2021/12/18 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Non,
Thank you for using VELTRA. We sincerely appreciate your feedback on your activity experience.
We apologize for the situation where you requested a plan with a Japanese guide but did not receive that service this time. Upon confirming with the operating company, we found that while there are usually two Japanese guides available, unfortunately, they were unable to be arranged for your tour. We regret that we could not inform you in advance about the changes to the tour content.
We will continue to work with the operating company to ensure that we provide activities that meet your satisfaction. Currently, we have confirmed the availability of two Japanese guides.
We hope you will consider using our services again in the future.
VELTRA Customer Support
Non様
VELTRAをご利用いただきありがとうございます。
この度はアクティビティの体験談をご投稿いただき、誠にありがとうございました。
日本語ガイドのプランをお申し込みいただいたにも関わらず、今回のようなご案内となってしまいましたこと大変申し訳ございません。
催行会社に事実確認をしたところ、通常2名の日本語ガイドが在籍しておりますが、あいにくお手配ができない状況となっておりました。
ツアー内容に変更がある旨を事前にお伝えできず、重ねてお詫び申し上げます。
今後も催行会社とともに、常にご満足いただけるアクティビティの提供に努めてまいります。
なお、現在は日本語ガイド2名の出勤を確認しております。
またの機会にご利用いただけましたら幸いです。
VELTRAカスタマーサポート