All Reviews for Maalaea Harbor & Ocean Center

We took the Sunset Sail on the Trilogy I from Maalaea Harbor. The crew was fantastic. Captain Carrie is a wonderful human! We all felt very welcome & the crew couldn't have been more sweet. The drinks were flowing & the appetizers were tasty. If you're ever in Maui, make sure you take this sunset cruise. You will not regret it.

The coral reef was smaller than I expected. It felt like a miniature version of Keauhou Bay on the Big Island of Hawaii. The glass bottom was quite scratched and didn’t look as beautiful as in the photos. The food and the crew were not bad; they made an effort to ensure we enjoyed ourselves.

The parking lot is paid. You can pay at a place called SECURITY using a card, or there’s a QR code at the tour reception that you can use to pay. I used the QR code, but the only payment option was Google Pay (which I might have missed), and luckily I had some balance left, so I was able to pay right away. However, I struggled to set it for 5 to 6 hours (if you go early, you need 6 hours until noon). It’s just a matter of selecting the range until noon, but the system was slow, and it was a hassle.

The worst part was when I tried to enter my car's license plate number, it switched to full-width characters, but I was still able to make the payment. When I disembarked, my car had been towed. When I asked the crew, they just told me to contact SECURITY. But when I called SECURITY, it went to voicemail since it was after noon. My car was moved to a junkyard in Kihei, which is 8.6 miles away.

So, when the tow truck arrived, I desperately pleaded with them to take me there. Inputting in half-width characters is very important.

珊瑚礁が思っていたより小さかった。
ハワイ島のケアウホウ湾の縮小版って感じた。
グラスボトムは、結構傷があって写真ほど、綺麗には見えない。
食事やクルーの感じは、悪くはない。楽しめるよう気を使ってくれる。
駐車場は有料。料金はSECURITY という支払い場所でカード等で支払うか、ツアー受付にQRコードがあるので、それを使って支払う。
QRコードを使ったのだが、支払いがGoogle pay しかなく（見逃したかも）、たまたま残金があったからすぐに支払えた。
ただ、５から６時間（早く行くと１２時まで６時間必要になる）を設定するのに手間取った。その他を選んで１２時までの範囲を選択するだけだが、動きが悪く、苦労した。
で、最もダメだったのが、車のナンバーを入力しようとした際、全角文字入力になったが支払いできてしまったこと。下船したらレッカー移動されていた。
クルーに聞いても、SECURITY に連絡するように言われるだけ。SECURITY に連絡してもお昼過ぎじゃないと留守電になる。車はキヘイの廃車置き場に移動されるので、道のり8. 6mileもある。
なので、レッカー車が来たときに必死に頼み込んで、つれていってもらった。
半角文字での入力。とても大事。

Our guide Russ showed us the Island of Lana‘i, gave us an overall impression and was telling interesting stories. There was always time for photos, time for questions and time for personal needs.
The afternoon we spent at the beach which was very peaceful.

I got this tour with my 4 boys and my wife it was an amazing experience my kids loved it. staff was super friendly.

The entire tour was very enjoyable, and the views of Maui from the sea were impressive. However, the coral reefs at Molokini Island had fewer colors than I expected, and I felt the effects of global warming. (A bit disappointing!)

ツアー全体はとても楽しく、海からのマウイ島も迫力十分の景色でした。
しかしモロキニ島のサンゴ礁は思っていた印象より色が少なく地球温暖化の
影響が出ていると感じました。（少し残念！）

Pods of dolphins made the whole family swim! Lots of knowledge given while on board.

We really liked this tour as it got you away from Waikiki for the day!

Loved Molokini, but the boat experience was just okay. The crew seemed short/curt and not very welcoming. There was one crew member that was absolutely wonderful, friendly, and inviting. It also felt like a heavy sales pitch once you boarded. Everything, from additional gear (wet suit), scuba, photos, all costs extra and it's not cheap. Food was just okay. Also, know that when you snorkel, they limit you to how far from the boat you can go. All that said, the water and natural beauty was incredible. I recommend it for that reason alone.

Really fun getting to visit Lanai for the day and have a set tour or you! recommended for sure.

Really beautiful waters on Maui, crystal clear and we liked the afternoon time start!

The snorkeling itself had only a few types of fish, so it felt a bit lacking, but the service on the boat (breakfast, lunch, staff's hospitality, etc.) was very good. After snorkeling, there were many types of alcohol available, which really added to the vacation vibe. We had fun sliding down from the boat, and even the adults joined in! The Japanese staff provided careful consideration, which made me feel comfortable participating, and above all, seeing Japanese people working hard overseas motivated me to do my best after returning home. I wasn't quite sure how the public parking system worked, and I think I ended up paying $6 twice? It would have been better if there was more explanation about that, but I guess my lack of English skills was the reason. Overall, it was a satisfying tour. Thank you for the attentive service!

シュノーケル自体は魚が数種類で、こんなものかなという感じでしたが、ボートの上のサービス（朝ごはん　ランチ　スタッフの応対など）はとてもよかったです。
シュノーケル後に寄港する際、アルコールもたくさん種類があってバカンス気分を味わえました。
ボートからの滑り台、大人もまじってはしゃげました！
日本人スタッフの方、細かな配慮に安心して参加できましたし、何より海外でがんばってらっしゃる日本人に、帰国後もがんばろうと思えました。
パブリックパーキングのシステムがよく分からず、６$を２回払ったのかな？その辺の説明がもっとわかるとよかったですが、自分の英語力のなさが原因ですね。
トータルで満足できたツアーでした。
丁寧なアテンドありがとうございました！

The crew are very organized and helpful.
The food are great, we had burgers and hotdogs.
They also provide alcohols for purchase.
But not much to see under water. Only see one turtle that day.
A little bit disappointed about cannot see much fish or turtles.

It was the hi light of our trip! The crew was incredible. Friendly, knowledgeable, and helpful! The photographer was great. I never buy photos but these were fantastic.

This was a great day trip! The ferry was great and we really enjoyed Lanai, especially the cat sanctuary! There is also a beautiful beach, close to the harbour. The shuttle bus service on Lanai was excellent!

This was a great day trip! The ferry was great and we really enjoyed Lanai, especially the cat sanctuary! There is also a beautiful beach, close to the harbour.

We had a great tour of Lanai by Male- it was an amazing experience. Male was a great guide. So pleasant and knowledgeable. He took us to Shipwreck Beach and Garden of the Gods, then gave us a tour of Lanai City. The SUV was very comfortable and easily navigated the roads to the island’s site. Would highly recommend this tour!

What a wonderful way to spend the day!
The entire staff was AMAZING - they all worked together like a well oiled machine! Very friendly, knowledgeable and attentive.
Snorkeling was so much fun!
Good food, there was something for everyone!
Captain Andrew’s jokes WERE funny!
Perfect for all levels, lifeguards in water and on the boat making sure everyone was safe.
Would do it again in a heartbeat!
Thank you for a spectacular experience!!!

Professional and welcoming crew took us from Maui to Lana’i. Ride was smooth - so much so that I fell asleep. Shows onboard included some interesting things about the island and ideas about where to go. Rating 10 out of 10.

This trip was for sure one of our highlights of our vacation. Captain Mario and his crew was positively amazing. Full of energy and all displayed that they love what they do. They catered to everyone with a smile and made sure all were taken care of to the best of their ability. Attention to detail, safety and making sure we all had a great time was achieved to the highest level possible. They even did a great job maneuvering through tougher seas than normal on the way back. A job masterfully done gentlemen! Would totally suggest this tour to anyone. Mahalo!!!!!

Kaili was very informative about history, asking what else we were interested to hear about. Tells in advance were we could take pictures ahead of time and how to position our camaras for better shooting. Recommend places in the area go for food and shave 8ce.

Great experience especially with young kids. See-through boats for our 2 and 4 year olds were outstanding. Crew was great too

We celebrated our 50th wedding anniversary with our entire family in Maui and this was one of the first activities we all participated in. We have a 12-year-old down syndrome granddaughter who loved the Polynesian dancing and actually stood up and danced with the dancer on board. It was such a dear Experience to observe. The wonderful gentleman on the guitar played a very special song for my husband and myself by Rod Stewart called…..Have I told you lately. Even though it was very windy we had a great experience!

It’s advisable to have a wetsuit because it can get cold. However, I only brought cash, as I didn’t have a credit card, and I was in trouble because I couldn’t pay the parking fee. Fortunately, a Japanese female staff member from the cruise helped me promptly. In the end, we solved the problem by linking my son’s mobile phone to a credit card. Thank you very much. The snorkeling at Molokini was wonderful, with many beautiful fish to see, and the hamburger was exquisite. It was a relief to have a Japanese person there.

過去の体験談にさむいのでウェットスーツあったほうがよい、ただし現金10ドルとあったので、クレジットカードはもっていかず、現金だけもっていったので　駐車料金がはらえずこまっていたら　クルーズのスタッフが日本人女性でてきぱきと対応してくれました、結局息子の携帯電話でクレジットカードとひもずけ　問題解決しました、ありがとうございました。モロキニ島シュノーケリングはきれいな魚たちがたくさんみることができすばらしいものでした、ハンバーガーも絶品　日本人がいてたすかりました

We went on trilogy 5 for our honeymoon on 7/12 and the crew went above and beyond to accommodate us, asking if we wanting to put any song request on for our honeymoon, and being super attentive and friendly in their service. All of the crew was awesome and made the experience great. Definitely would go again next time we're in maui.

Amazing views, super friendly staff, felt very safe, all in all a great family experience!

The ride to Lanai and back was very choppy. So much so that we were drenched when we sat on the second level outside. We didn't have much time on our 3 hour tour to see much and locations are spread out. We only saw Shipwreck beach, which was underwhelming. We then had lunch in town and it was time to go. If you are prone to motion sickness, skip it. The ferry ride and the 4x4 ride will not sit well with you.

The Ferry was clean and the trip was well organized. I couldn’t give it a five star review because the waves were extremely choppy and the ride was nearly unbearable on the way back. And, although there were “puke bags” in our seat on the way over, there were none on the way back. I had a motion sickness patch in place, but it wasn’t enough to keep me from feeling like I might be sick. Fortunately I did not get sick, but I was so stressed about not having a bag just in case. There were some bags on the back counter, but it was unsafe to get up and move around.

We booked this snorkel trip and was able to get all preliminary questions answered before trip. Once arrived the staff was incredibly friendly and accommodated all our needs. They assisted with two adults and toddler for snorkeling experience that was unforgettable and fun for everyone. We will be repeat customer if another trip to Hawaii.

Awesome experience on the beautiful Ali Nui. Captain Bre and crew worked so hard to make the entire experience fun and memorable! Everything from the boat, sailing, food, service and the sunset was top notch. Highly recommend!

Captain Zach and Trilogy crew made this experience fantastic…from watching sunrise as we started the day to seeing dolphins, to great snorkeling at Lina’i, to great lunch, to sailing, and to great swim off the catamaran before returning. Highly recommend during a Maui vacation.