Maui
The staff were friendly, and the service on board was attentive. On the way to Lanai Island, we encountered a pod of wild dolphins, and it was wonderful to stop the boat and take our time to watch them. Once we arrived at Lanai Island, we were able to see many colorful fish while snorkeling! Those who wished could participate in a tour of Lanai Island, and I joined. The local female guide was very polite and shared many stories unique to the area. On the return trip, we enjoyed drinks while watching the sunset, making for a truly lovely time. I would definitely like to go again!
フレンドリーなスタッフの皆さんで、船内でのサービスも行き届いていました。ラナイ島に到着する途中、野生のイルカの群れにも遭遇し、船をとめて、ゆっくり眺める時間も素晴らしかったです。ラナイ島に到着してのシュノーケリングでは、色とりどりの魚をたくさん見ることができました!
希望する人は、ラナイ島内の観光に参加することができ、参加しました。ガイドの現地の女性もとても丁寧に、地元の方ならではのお話をたくさん聞かせてくださいました。
帰りの船内も、夕暮れを見ながらお酒をいただき、とても素敵な時間となりました。またぜひ、行きたいです!
I participated this week. I was given headphones for the audio guide, but the audio guide was not available in Japanese channels, nor in Chinese or Korean. My mother and my two daughters were disappointed because they were told there would be a Japanese guide, but it didn't play. I also applied under the assumption that there would be a Japanese guide, and I feel very dissatisfied. Please convey this to the organizing company so they can address it in the future.
今週こちら参加してきました。
音声ガイド用のヘッドフォンを渡されたのですが、日本語チャンネルだけではなく中・韓などの言語のチャンネルも音声ガイドは流れませんでした。
母と娘二人に日本語ガイドがあるからといっていたのにガイドが流れずに残念がっていました。
私も日本語ガイドがあるという前提で申し込んだのに大変不満を感じております。今後は善処するよう主催会社にお伝えください。
Dear Kimuni,
Thank you for using VELTRA. We sincerely apologize for the inconvenience caused by the audio guide not functioning during your experience. Upon checking with the operating company, it seems that the volume of the device may have been turned down. Additionally, we received feedback from the operating company that they will improve their support for customers when using the equipment.
Thank you very much for taking the time to share your feedback. We will continue to work closely with the local operating company to enhance our services so that we can provide satisfaction to as many customers as possible.
We appreciate your continued support.
Sincerely,
VELTRA Consultant
きむにぃ様
VELTRAをご利用いただきありがとうございます。
この度は音声ガイドが流れなずご利用いただけなかったとのこと、誠に申し訳ございません。
催行会社に確認しましたところ、機器のボリュームが下がっていたかもしれないとのことでした。
また催行会社より機器使用時はお客様のサポートをするよう改善をするとの回答をいただきました。
この度は貴重なお時間を割いてのご投稿、誠にありがとうございます。
1人でも多くのお客様にご満足いただけるサービスが提供できるよう、現地催行会社と協力しサービスの向上に努めてまいります。
今後とも何卒よろしくお願いします。
VELTRAコンサルタント
I visit Hawaii every year, but embarrassingly, this was my first time on Maui. Since winter in Maui is known for whale watching, I woke up early to participate. The reason for the early morning plan was to ensure parking at the public parking lot and to go for brunch afterward.
The crew definitely helped us spot whales, and their explanations about their behavior, including when the next jump would happen, were spot on. I truly enjoyed the experience. I believe the cost performance is excellent as well. Please be generous with tips when disembarking.
毎年ハワイに来ますが恥ずかしながらマウイ島は初めて。マウイ島の冬はホエールウォチングということで、早起きして参加しました。早朝プランと早起きの理由は、パブリックパーキングに確実に駐車すること、終了後ブランチに行くことにしていた為です。
クルーは確実にクジラを発見してくれ、その生態から次にジャンプが来る等の説明も的確で本当に堪能しました。
コストパフォーマンス的にも最高かと思われます。下船時にはチップを弾んでください。
We had a comfortable trip there & back. Wish you still had a ferry running to Molokai
My first whale watching experience! I had always wanted to see it at least once. In February, I went to Maui. Since it was the season, my expectations were high! However, the tour times and arrival times were a bit tricky, and I wasn't sure when to book. I particularly wanted to know which time would be best for viewing. In the end, I decided to join the tour at 2 PM, which had English announcements and seemed to fit my schedule. The tour captains were indeed professionals. They communicated with other boats and searched around, ultimately taking us to a spot where we could see the whales up close. I was pleasantly surprised; I didn't need to brace myself for disappointment. It was more about trusting the process rather than worrying! I was moved to see them up close. It was a satisfying tour.
初めてのホェールウオッチング!一度は観てみたいと思ってました。2月にマウイ島へ。
ちょうどシーズンということで、期待は大!
でもツアー時間と到着時間が微妙でいつ取ればいいのか。特にどの時間が見やすいのか。どうせなら見やすい時間に参加したいと思ったのですがよく解らずで…。結局は時間的に間に合いそうな英語アナウンスの午後2時からに参加しました。でもツアーキャプテン達はやはりプロでした。周りの船と情報交換しながらあちこちを探して、結果近くに見えるところまで連れて行ってくれました。あまりだったね…なんて覚悟はいりませんでした。心配するより信じろ!でしたね。近くで見れて感動しました。満足できるツアーでした。
We loved it. First timer. We will recommend to our friends. Good was lukewrm but good. Desserts were superb. Grounds are gorgeous.
I parked my car at a nearby free parking lot and walked a bit to check in at the counters of various companies (the Lahaina Cruise counter is the farthest from the free parking lot). Since I had already made the payment in advance, I just had to provide my name and sign in, which made the check-in process very easy!
Once on board, the guide shared various interesting facts about whales and provided services even before we spotted any. When the whales finally appeared, they would say, "They've come out in the direction of 〜 o'clock!" so I didn't miss anything at all. When I saw a whale jump right in front of me and got to see the beautiful island of Maui from the ocean, I truly felt that it was worth signing up for this experience.
The guide spoke entirely in English, but I found it wasn't too difficult to understand. If you're concerned, it seems you can also request a Japanese guide, so it might be worth considering.
It was a very enjoyable whale watching experience.
近くの無料駐車場に車を停めて、少し歩いたら見えてくる各会社のカウンターでチェックイン(ラハイナ・クルーズのカウンターは無料駐車場からは一番遠いところにあります)。
事前に支払いも済ませていたので、名前を伝えて記帳するだけでチェックインが終わり、とても楽でした!
いざ乗船するとガイドさんがクジラに関するいろいろな豆知識を教えてくれたり、クジラが見えないうちにもサービスをしてくれます。
いざクジラが現れると「〜時の方向に出てきたよ!」と伝えてくれて、見逃すことは一切なかったです。
目の前でジャンプを見られた時、沖から綺麗なマウイ島を見られた時は、本当に申し込んでよかったと思いました。
ガイドさんはもちろん全て英語でお話をしてくれますが、そこまで聞くのが難しいことはなかったです。
不安であれば日本語ガイドも申し込めるようなので、検討してみるといいかもしれません。
とても楽しいホエールウォッチングになりました。
The sign for Lahaina Cruise Company doesn't appear until quite close to the meeting point, making it very hard to find. The ticket booth, which looks like a small hut, is usually closed and only opens a few minutes before the tour starts, at which point you can finally see the company name above the window. The procedure for receiving tickets after all participants sign in is not mentioned, which is unhelpful. However, the content of the tour is truly wonderful; with years of experience, the guide quickly spots whales beneath the surface and announces their direction through the microphone. We were able to see an incredible number of whales, including three blowing water and some that raised their upper bodies above the surface for a while. The guide also provides explanations about whale ecology and geography in between sightings, making it a very satisfying tour if you understand English.
ラハイナクルーズカンパニーという看板が結構直前にならないと出ないので、集合場所が非常に分かりにくいです。小屋のようなチケット販売ブースで普段は閉まっており、ツアースタートの何十分か前にオープンすると窓の上に同社名がはじめて確認できます。そのブースで参加者全員記名の上、チケットを受け取るという手順も書かれていないため不親切です。ツアーの中身は大変素晴らしく、長年の勘で水面下のクジラを素早く見つけては何時の方向だとマイクでアナウンスしてくれます。親子3頭の潮吹きや上半身をしばらく水面上に出す仕草など、本当に飽きるほどたくさんのクジラを見ることができました。クジラの生態や地理的な説明も合間を縫ってしてくれるので、英語が理解できればとても満足のいくツアーです。
I was immediately impressed when we were greeted as we entered the venue. The staff was extremely organized, friendly, and helpful.
The venue was clean. The activities before the meal and show were fun and informative. The food was excellent. The entertainment was excellent.
This was a very great luau. We all had a wonderful time. We recived a Lei greeting. That was very awesome. Everybody wants a flower lei. There was a lot of good food. Something for even the pickiness eaters. It was way cool to see the pig being roasted. We just loved it.
During my stay on Maui, I went on two boat trips. One departed at 12:00 and the other at 14:15. Both times, whales were playing nearby, making for a fulfilling cruise. This company offers lower prices than others, but drinks and snacks are charged separately. However, with so many whales appearing, there wasn't much time to eat or drink, so it wasn't an issue (I purchased drinks before boarding). There are also restrooms on board. It seems to be less crowded on weekdays, but on weekends or when luxury cruise ships are in port, the morning to afternoon trips were packed. In the afternoon, it was quite empty, allowing for a relaxing experience. Since this was my several times whale watching (both domestically and internationally), I had no problem with the English-only communication.
マウイ島滞在中、二回乗船しました。
12:00発と14:15発。
どちらも近くでクジラが遊んでくれて、充実のクルーズでした。
この会社は他社より値段が安い分、ドリンクやお菓子は有料ですが、これだけたくさんクジラが出てくると、飲食しているヒマはないので問題ないです。(乗船前に飲み物は購入しました)
船内にトイレもあります。
平日は空いているようですが、土日や、豪華客船が入っている日は朝~昼便はビッシリだったようです。
午後はガラガラでのんびり楽しめました。
ホエールウォッチングが(国内外)数回目なのもありますが、英語Onlyで問題ありませんでした。
This tour offers a good selection of time slots, which was great. The boat isn't very large, so if you're prone to seasickness, it's a good idea to take some medication. I participated in the early morning tour, and for a while, it seemed like we wouldn't see any whales. Just when I thought we might not see any today, we spotted one in the distance! Eventually, they appeared in various places; they weren't too close, but I was satisfied! The staff only spoke English, but they were kind. One downside is that the check-in location is hard to find. If it doesn't change in the future, it's the booth on the far right with your back to the town.
このツアーは時間帯がけっこう選べるので、良かった。船はそんな大きくないので、船酔いする人は酔い止め飲むといい。
早朝のツアーに参加、なかなか鯨が現れない。今日は見れないのかと思ってたら、遠くに発見!そのうち、色々なところに現れてそんなに近くはないけど満足!スタッフは英語のみだが、優しい。
1つ難点は、チェックインの場所が分かりづらい。今後も変わらなければ町を背にして1番右のブースです。
I did see the whales for sure, but it was no different from what I saw at the viewpoint along the road I drove with the rental car. The staff's response and everything else were good!
確かにくじらは確認できたのですが、
レンタカーで通った道のビュースポットで見たのと変わりありませんでした。
スタッフさんの対応その他はよかったです!
We were lucky that it was a beautiful day on the water. Everything was perfect! We saw so many whales we couldn't keep up with which side of the boat they were breaching on. Our "Captain Dan" was the most amazing host. He provided a lot of insight into the whales (their behaviour, etc), the surrounding area & history, the crew on the boat and even his own life. It wouldn't have been the same without him onboard. Thanks, "Lieutenant Dan"!! Riley was an excellent bar keep and equipment manager. I don't remember the names of the rest but all were so professional and accommodating. Snorkelling on the Molokini for a newbie like my wife was a breeze thanks to ALL of them. Will definitely book this again when we go back to Maui.
The weather was nice, and the waves were calm, which felt great. I was very excited to see a whale for the first time. I heard that if it were a little later in the season, we could see even more. I requested a Japanese guide, and I was very pleased with the service. If it were only in English, the experience might have been only half as impactful. The guide was wonderful and also provided explanations about Maui, for which I am grateful. Please send my regards to the guide, T. I would highly recommend this experience.
天気がよく、波も静かで気持ちよかったです。初めてクジラを見れて大変感激しました。時期がもう少し後ならもっと見られるそうです。今回日本人のガイドさんをリクエストし対応して頂き大変よかったです。英語だけなら感動も半分くらいかもです。ガイドさんはすばらしい方でホエールウオィチング以外にもマウイの説明をして頂き感謝です。ガイドのTさんに宜しくお伝えください。はかにもおすすめしたいです。
Captain is so experienced, we found whales right after departing from the harbo. Nice crew and we enjoyed a lot. Must come during whale watching season in Maui. And remember bring sunglasses, hat, and light jacket.
Beautiful views, fun little tour and learned a lot We had no clue about. Make sure you do the tasting also.
We live on Maui but decided to venture out to Lanai. This little ferry was great! I was able to book trip for 5 people fast online and confirm it within 15 minutes just one day ahead.
Weather was great and ride was smooth to Lanai. We even managed to see wails. On island we decided to stay longer and I was able to move our tickets to last ferry without any problems (there is a phone number on the tickets, they do pick up the phone fast). Ride back was in the dark but it still was fun, we got to see amazing starry sky!
We had such a great time snorkeling!! The secondary location was full of sea life and it gave more time to watch for whales. Great trip and we’d definitely go again.
We saw dolphins and whales! The snorkeling was great and the crew was wonderful!!
The tour started at 3 am. First stop was in a store where we were supposed to buy water and chewing gum to make the way up the mountain easier. The bus was new and confortable. We arrived at the top of the Haleakala around 5:30 am and stayed freezing outside the bus until 6:40 am, for the sunrise. It was cold and windy, around 0°C... Other companies provided blankets and jackets to their customers. Ours didn’t. The view was fantastic even in that cloudy morning. It’s worth waking up that early! After the sunrise, we started our way down, with two great stops to see the view. Breakfast was served in front of golf course around 9:30 am. We arrived at the hotel at 10:45 am.
This is my second time visiting since the year before last, and this year I was able to see whale jumps twice. It was truly spectacular. On top of that, I encountered a pod of dolphins, and they showed us several spin jumps.
一昨年に続いて2回目になりますが、今年はクジラのジャンプを2度見ることができました。それはもう豪快でした。おまけに、イルカの群にも会い、スピンジャンプを何度か見せてくれました。
Saw a ton of whales. The ride was smooth. My kids all really enjoyed themselves.
For sunrise viewing, there is a standby time of 30 minutes to 1 hour until the sun rises, so during that time, you can also enjoy the beautiful stars, which is a great bonus!
日の出鑑賞の場合、日が出るまで30分~1時間のスタンバイ時間があるため、その間にきれいな星たちも同時に鑑賞できるのでお得です!
Had a great time! Awesome crew. Great music and cocktails. And saw whales! Great experience and would definitively recommend Sea Maui!
I love watching sunrises and have seen them all over the world, but the sunrise in the Sahara Desert has become my number one! I highly recommend it.
日の出鑑賞が大好きで世界中の日の出を観賞しましたが私史上、サハラ砂漠を超えて世界一になりました!おススメです。
I participated with my daughter. We decided to join because there was live music, and the authentic hula show was also very good. There were no Japanese crew members. I’m not good at English, but it was not a problem at all. It was a very windy day, so I felt like I might be blown away while watching the show, and it was quite cold. I think it would have been even better if the wind had been weaker.
娘と参加しました。生演奏ありということで参加を決めましたが、本格的なフラのショーもあったのでそちらもとても良かったです。日本人の乗務員はいませんでした。英語が苦手ですが全然問題ないです。風が大変強い日でしたのでショーを見ているときはすっ飛ばされそうでかなり寒かったです。風が弱ければ更に良かったと思います。
Great experience!! Would recommend the Expeditions to my friends and family. Friendly and great customer service!
Larry was great! Very informative and entertaining. Long day but worth it for the beautiful views. Bus was full so a little crowded but everyone on trip was very accommodating.
We have visited Maui for many years. We have always said we need to do a day trip to one of the lesser visited islands. So we chose Lanai. The tour package was inclusive, so all we had to do was show up. The ferry ride was quite nice. Your your guide was very informative about the history of Lanai. It was nice to see the island that was not over developed. Who knows how long it can stay that way, but we really enjoyed it. As the guide mentioned there is not much to do on Lanai, so the half day tour worked out well for us. Never the less we enjoyed our trip.