All Reviews for Specialty & Services

There were too few staff members for the number of guests. The service was very poor. First, when I ordered an additional wine, they took my credit card and didn't return with either the wine or the card for about 20 minutes. When I went to ask about it, I found out that the wine had gone to another table. Furthermore, they said it was sold out, so they handed me two other bottles of wine instead.

Including us, the food service for the surrounding tables was very slow, and even at 11 PM, the main dishes of lobster and steak had not arrived. Some people didn't even receive their drinks. Since our drinks hadn't come, we had to go get them ourselves. I was starting to think we would welcome the New Year without eating the main course, but finally, around 11:30 PM, the main dishes arrived.

After the fireworks, they served dessert and coffee, but it varied by table. The enjoyment was halved. It was very disappointing.

客の人数に対して、スタッフが少ない。
サービスがとても悪かった。
まずは、追加のワインを頼んだら、クレジットカードを持って行ったまま、ワインもカードも20分ほど帰って来なくて、聞きに行ったら、そのワインは他の人のところへ行っていた。
更に、売り切れたので、同じ物がないからと他のワインを2本渡された。
私たちを含め、周りのテーブルの料理の提供がとても遅く、23時になってもメインのオマールエビとステーキが来なかった。サービスのドリンクも来ない人がいた。我が家はドリンクが来ないから、こちらから、取りに行った。
このままメインを食べずに新年を迎えるのかとも思ったくらい、23時半ごろようやくメインが来た。
花火の後で、デザートとコーヒーの提供。
テーブルによって違っていた。楽しさは、半減。とても残念だった。

Since I participated in the party, I realized that being lively isn't really my nature. If you enjoy a bustling atmosphere, this might be great for you. I think it's especially recommended for those attending in larger groups.

⚫︎ Pickup
It was very smooth. The return was also easy to understand.

⚫︎ Seating
We participated as a pair but were seated at a table for eight. Perhaps out of consideration, we were guided to a table where only Japanese people were seated. There are also two-person tables, so if you arrive early, you might be able to get a two-person table.

⚫︎ About the servers
Everyone working on the ship was kind. However, there were some issues, such as the bread that was already placed on other tables not being prepared for ours (even when we asked, it took a while to be provided), and there was quite a difference in the speed of food service. I felt there might not have been enough servers for the number of participants. The servers had a considerable workload, so it seems that either there were too few servers or too many passengers for the service to keep up.

⚫︎ About the food
We were served one drink, salad, lobster and steak, and dessert. The lobster and steak were quite delicious! The meat was tender! The dessert was just okay, I would say. However, as mentioned earlier, there was a significant difference in the speed of food service at our table, with some people finishing their main course while others had not yet received theirs. The post-meal drinks did not arrive in time and were not served before disembarking.

⚫︎ About the show
It was wonderful to see various ethnic dances!! I have great respect for the performers.

⚫︎ About the countdown
Everyone gets up from their seats when the fireworks go off. I was a bit worried about tipping over since everyone gathers on one side. The fireworks were beautiful, and it was great to see the passengers getting excited at the moment of "Happy New Year." The fireworks might look bigger from Waikiki Beach.

⚫︎ About tips
I might not have researched enough, but I didn't know when to give a tip, so I didn't.

⚫︎ Other
There is a service that takes photos. The photos are quite nice and are sold on board for $32 (the staff comes around to sell them). Payment is by credit card only.

That's all.

柄にもなくパーティーに参加したため、やはりワイワイするのは性分じゃないなと感じました。
賑やかなのが好きな方は良いかと。大人数で参加する場合はよりおすすめだと思います。

⚫︎ピックアップについて
非常にスムーズです。帰りも分かりやすかったです。

⚫︎座席について
2人で参加しましたが、8人がけのテーブルに相席でした。気を利かせてか、日本人だけが座るテーブルに案内してくれました。
2人席もあるため、早めに入れれば2人席に案内してもらえたのかなと思います。

⚫︎サーバーさんについて
船内で働く人は皆親切でした。しかし、他のテーブルには最初から置かれているパンが自分たちのテーブルには用意されていなかったり（声をかけてもなかなか提供されなかった）、料理の提供スピードにかなり差があったりと、参加者に見合った人数のサーバーがいないのかなと感じました。
サーバーの皆様はかなりの仕事量であったため、それでもサービスが追いついていないのはサーバーの数が少ないか乗客が多すぎるかのどちらかではないでしょうか。

⚫︎料理について
ドリンク一杯、サラダ、ロブスターとステーキ、デザートが提供されました。
ロブスターとステーキは結構美味しかったです！お肉が柔らかかった！デザートは普通に美味しいかな、という感じでした。
ただ、先程記載した通り、同テーブル内で料理の提供スピードにかなり差があり、メインを食べ終わっている人もいるなか、メインが提供されていない人もいる、という状況でした。
食後のドリンクは間に合わず、下船までに提供されませんでした。

⚫︎ショーについて
様々な民族のダンスを見ることができてとても良かったです！！パフォーマーの方に敬意を表します。

⚫︎カウントダウンについて
花火が上がるタイミングでみんなが席を立ちます。片側に集まるため転覆しないか少し心配になりました。
花火は綺麗に見えましたし、何よりハッピーニューイヤーのタイミングで乗客の方々が盛り上がっているのが良かったです。
花火はワイキキビーチで見る方が大きく見えるかな。

⚫︎チップについて
調べ不足かもしれませんが、渡すタイミングが分からなかったため、渡していません。

⚫︎その他
写真を撮影してくれるサービスがあります。写真は立派なもので、32ドルで船内での販売があります（スタッフが席を回って販売にきます）。お支払いはクレジットカードのみです。


以上。

I was able to welcome the New Year with the best Countdown at an affordable price. We departed from Kawehewehe and disembarked in front of the OUTRIGGER Leaf on the way back. It felt like it was quite popular and full (around 48 people?), but it wasn't cramped at all, and we enjoyed a comfortable cruise while fully enjoying the fireworks. I highly recommend it!

手頃な料金で最高のCountDownで新年を迎える事が出来ました
Kaweheweheから出て帰りはOUTRIGGER Leafの前で下船でした 人気で定員(48人?)FULLの様な感じでしたがそれ程窮屈な感じもせずに快適なCruisingで花火も充分に楽しめました　お勧めします

The view of fireworks was great however there was no NYE vibe on the boat. Crew could have make the environment more engaging and fun. No count down, no happy new year announcement. complete silence as if we didn't check our watches we didn't even know its the time. I wouldn't recommend them for NYE.

We had a great experience onboard. Adrian and Kyle alongwith the other crew onboard kept everything neat, clean and very organized. They kept the party active and stopped the boat exactly at a spot where we could see the fireworks 🎆. I would highly recommend people to seriously consider this catamaran experience for their year end celebration.

I couldn't speak any English at all, but everyone was very kind to me. Watching the fireworks from the boat was a great experience.

英語が、全く喋れなかったけど皆さん親切にしてくれました。
船の上から眺める花火は良い経験になりました。

This was my second luau. The performances were spectacular. Unfortunately, the service was poor and the food was mediocre. For the price of our group of 10, I would not do it again.

Ken's stories were really interesting, and he gave us various recommendations, allowing us to make the most of our limited time! The quiz on the bus was a lot of fun! Be sure to look for Dewazakura!

ケンさんのお話がとっても面白く、いろんなオススメを教えてもらい、限られた時間を有意義に時間を使うことができました！車内でのクイズがとても楽しかったです！
ぜひ、出羽桜を見つけてくださいね！

Since the 25th is Christmas, I arranged everything knowing that the tourist spots would be crowded. On the day itself, as expected, there were many cars and only a few shops were open, but thanks to the thoughtful arrangements, my family was able to spend a meaningful time together. Thank you very much.

25日はクリスマスと言うこともあり、観光地は空いてないのを承知で手配しました。当日、観光地は想像通り車多く店は少ししか空いていませんでしたが、気配りも頂き家族で有意義な時間過ごせました。ありがとうございました。

The instruction was in English, but I was able to participate enjoyably while observing everyone. The waves are calm, so it can be a bit easy to get seasick. If you're worried, it might be a good idea to take some motion sickness medication beforehand. The meeting place was hard to find, so I recommend arriving early. It's at the southernmost end of the parking lot!

英語での指導でしたが、みんなの様子見ながら楽しく参加できました。
波が穏やかなので少し酔いやすいです。不安なら酔い止めを事前に内服したらいいかも。
集合場所がわかりにくくて焦りましたので早めに行くのをお勧めします。
駐車場の1番最南端です！

I recommend this hotel in the Ko Olina area. It's within walking distance from the lagoon, where you can enjoy various activities. I also saw a lot of dolphins. I highly recommend it. The staff was friendly and great as well.

コオリナ地区のホテルに泊まる方にはおすすめです。ラーグンから歩ける距離でできるアクティビティです。イルカの群れもたくさん見ました。おすすめです。スタッフもフレンドリーでよかったです。

Breathing in the air of Hawaii during yoga was exceptional. I was able to borrow a mat, and at the end during Shavasana, the instructor gave a massage, which alleviated the fatigue from my travels.

ハワイの空気をたっぷりと吸ってやるヨガは格別でした。
マットもお借りできて、最後のシャバーサナの際には先生のマッサージがあり、
旅行中の疲労が緩和されました。

Since my travel companion was visiting Hawaii for the first time, we enjoyed a tour of the North Shore in a luxury car! We thoroughly enjoyed the course we chose. Ken's extensive knowledge and sense of humor made for a fun time, complete with quizzes! He recommended delicious garlic shrimp and coconut pie places, leaving us very satisfied! I would love to do this again next time. Aloha (the Hawaiian word he taught us)!

同行者が初めてのハワイ旅行でしたので、高級車でノースショア観光をして来ました！！
お任せしたコースで、堪能しました。
ケンさんの豊富な案内とユーモア溢れ、クイズを交えて楽しい一時を過ごせました！！
美味しいガーリックシュリンプ、ココナッツパイのお店を教えて頂き、お腹も満足！！
次回もお願いしたいです。
アフィフォ（教えて頂いたハワイ語）

From the moment we arrived, the festive atmosphere was inviting, the evening gave all guests a great mix of culture, cuisine, and excitement!!

A fun Hawaiian evening! The shell lei and included drink made for a festive welcome, and the luau dinner offered tasty traditional dishes!

The atmosphere was festive and authentic, making it a truly memorable evening.

Even from the rear seating, the views were good, and the transportation made it easy to get there. A lively and memorable evening.

The Polynesian show was top-notch, the dancers were expressive with the highlight, of the fire knife performance. It was beautifully choreographed!

Even if the weather wasn't really great during our experience, we still had a great time chilling in the boat watching the view, snorkeling and had dinner and drinks. It was a really good value for the price since the dinner and alcoholic beverage were also included. The crew was really great too and we spent time talking to them as well. Captain Don, Trent and Jacob were really fun and helpful throughout the experience. Even if we didn't see the sunset because of the weather, it was still great because we saw a humpback whale swimming next to us.

"It truly felt like the real Hawaii!" It was the best night ever. The transportation from Waikiki was easy and convenient. Upon arriving at the Hawaii Country Club, we were welcomed by relaxing Hawaiian music, which instantly lifted our spirits. The food was full of local flavors, and everything was delicious, leaving us very satisfied. The hula dance show was incredibly graceful, and I couldn't help but be captivated by it.

「これぞ本場ハワイ！」と思える、最高の夜でした。
ワイキキから送迎付きで移動もラクラク。会場のハワイ・カントリークラブに到着すると、まずはゆったりしたハワイアンミュージックに迎えられ、気分が一気に高まりました。料理はローカル感たっぷりで、どれも美味しくて大満足。フラダンスのショーはとても優雅で、思わず見入ってしまいました。

The hotel in Honolulu was very conveniently located, making access easy. I was able to enjoy yoga comfortably under the pleasant shade of trees, which refreshed both my mind and body. It was a wonderfully enjoyable and perfect time!

ホノルルの宿泊ホテルから近かったため、アクセスが非常に便利でした。
心地よい木陰の下で、のびのびとヨガを楽しむことができ、心身ともにリフレッシュできました。大変気持ちの良い、最高の時間でした！

I was really looking forward to being able to do beach yoga in Hawaii! The difficulty level is friendly for beginners, and regulars or those who want to challenge themselves can choose more difficult poses. A Japanese instructor explained the poses in English and then provided additional explanations in Japanese. The feeling of instability underfoot on the grass, the sensation of stones and sand, the coldness of the rain, the pleasantness of the wind, and the sound of the waves and splashes made it hard to close my eyes. It was so much fun. I had a great experience.

ハワイでビーチヨガができること、大変楽しみにしていました！初心者にも優しい難易度、常連の方やチャレンジしたい方は難易度を上げるポーズを選択ができます。日本人の先生が英語でのポーズの説明、その後に日本語で補足をしてくださいました。芝生の上で感じる足元の不安定さ、石や砂の感触、雨の冷たさ、風の心地よさ、波の音水しぶきまで、目を閉じるのが勿体無いくらい。とても楽しかったです。いい経験ができました。

Great show and dinner. Loved every minute. Worth every dollar.

Thank you for your flexible response to our group application. The instructor was very pleasant.

団体の申し込みにも柔軟に対応していただきありがとうございました。とても感じの良いインストラクターの方でした。

Thank you for your flexible response to our group's application. The instructor was very pleasant.

団体の申し込みにも柔軟に対応していただきありがとうございました。とても感じの良いインストラクターの方でした。

There were many places of interest on the island that I hoped to see, and I was guided to all of them. Even though I hadn't requested a lunch stop due to time constraints, they suggested a great restaurant and took me there. They also stopped at several scenic spots along the way. It was truly beyond my expectations, and I was very satisfied! The conversation was engaging and easy to understand, which made it the best experience! 👍

島内の名所で希望が多かったのですが、全て案内してくださって、しかも、お昼ご飯は時間的に余裕がないのでリクエストしていなかったのですが、良いお店を提案して寄って下さったり、途中で景色の良い場所にも幾つか寄って下さって、本当に思ってた以上で大満足でした！
お話も上手で分かり安く最高でした👍

Thank you for the enjoyable and efficient six-hour drive. I was able to enjoy various places. More than that, the fun conversations with Ken were impressive. I also appreciate the prompt and courteous responses to my updates via LINE beforehand. If there is another opportunity, I would love to do it again.

6時間の楽しく、かつ、効率的なドライブをありがとうございました。　いろいろな場所を楽しめました。　また、それ以上に、Kenさんとの楽しい会話が、印象的です。　また、事前のラインでの更新も、迅速丁寧な返信をいただき感謝です。
また、機会がありましたら、ぜひよろしくお願いします。

I enjoyed that this class got me outside to do yoga, but I would have liked more standing poses and a better ability to see the ocean during the class. There was a lot of seated poses that did not take advantage of appreciating the beautiful setting, which is the point of doing yoga on the beach. I’m glad we were in the shade, but also would have loved to be closer to the ocean and an earlier class to allow for more things to do later in the day and not as much sun and heat to allow for being closer to the water.

Due to a flight delay, we arrived 30 minutes late for our meeting time, but they kindly extended the end time by 30 minutes and even made unplanned stops at attractions along the way. Since our time in Hawaii was limited and we were traveling with elderly parents, we were able to visit various places efficiently and smoothly. Thanks to this, we had a wonderful family trip. They also responded quickly to inquiries from the time of booking, which made us feel at ease. I would like to use their services again if the opportunity arises.

フライト遅延により待ち合わせ時間から30分遅くなった際、終了時間も30分遅らせてくださったり、移動の途中で予定になかった名所にも立ち寄ってくださるなど臨機応変に対応していただきました。ハワイ滞在時間が限られており、高齢の親も一緒だったため、効率よくスムーズに行きたい場所に色々行けました。お陰で楽しい家族旅行ができました。予約時から問い合わせにも迅速に返信していただき、安心して利用させていただきました。また機会があれば利用したいと思います。

This time, I requested an airport pickup and a tour of the North Shore. The lively communication via LINE was great, and I was welcomed in a wonderful luxury car. We stopped by a local shop I wanted to visit, and with Ken's enjoyable conversation, we headed to the North Shore! Ken, who is from Okinawa, spoke excellent Japanese and recommended a hidden gem for a delicious lunch. It was a very fulfilling day. I would like to request this again when I go back.

今回　空港お迎えからノースショア観光をお願いしました。
LINEでの軽快なやり取りで、素敵な高級車で出迎えてくれて、行きたかったローカルなショップに立ち寄ってもらい　ケンさんの楽しい会話と共にノースショアへ！
沖縄出身のケンさんの上手な日本語で　穴場の美味しい昼食場所も教えてもらい　とっても濃厚な1日でした。また行った時にはお願いしたいと思います。