Reviewed by: C franco
Driver was very knowledgeable and our transport outstanding. Unfortunately while the National Park is closed you won’t be able to see the volcano unless you go on a helicopter
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| Packages: | Volcano Adventure |
| Attended as: | Friends |
| Posted on: | 2018/07/17 |
| Activity Date: | 2018/07/14 |
Reviewed by: あかさい
We participated as a family of three, including our 6-year-old son, starting from Hilo. We drove from our accommodation in Waikoloa to Hilo with a rental car. The roads were good, and we enjoyed the journey!
Since this was a rare opportunity, we booked a tour to see volcanic activity, and we were able to see the crater up close, even more than we had imagined.
The guidance was in English, but the pilot provided detailed explanations about the local area and its features. The piloting was impressive and gave us a sense of security.
There was a one-hour delay due to a mechanical issue, but it turned out to be a wonderful experience. Thank you very much.
6歳男児を含めた家族3人で、ヒロ発で参加しました。※宿泊先のワイコロアからヒロにレンタカーで移動しました。道もよく、道中も楽しめました♪
滅多にない機会なので、火山活動が見られるコースを予約しましたが、想像以上に間近で噴火口がみることができました。
英語での案内でしたが、操縦士の方が現地の方の様子など丁寧に説明して下さいました。また、その操縦も見事で、安心感のあるものでした。
機体故障で1時間の遅延となりましたが、とても良い体験となりました。ありがとうございました。
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| Attended as: | Families |
| Posted on: | 2018/07/16 |
| Activity Date: | 2018/07/13 |
Reviewed by: Deonna C.
We only had one day on the big island and wanted to see as much as possible. This tour takes you all the way around with multiple, although brief stops and several locations. Could omit the coffee tasting and spend more time on the black beach or at the falls.
Our guide, Keith, was full of history, folk lore and traditional information which was a big bonus.
If you want history and a good whirlwind tour of the island, this tour is for you.
Of note, lunch was provided and this service has its own chef who prepares the meals. Very healthy sampling of the typical fare at area restaurants, however, when it’s served in lieu of a cold sandwich and a picturesque park, it suddenly becomes one of the best meals of the vacation.
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2018/07/12 |
| Activity Date: | 2018/07/09 |
Reviewed by: Kazkiwinicbags
Amazing tour!! Kory was a great pilot! Captain rob was an awesome tour guide!
| Rating: | |
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| Packages: | Volcano Helicopter Flight & Big Island Sightseeing Adventure |
| Attended as: | Couples |
| Posted on: | 2018/07/09 |
| Activity Date: | 2018/07/06 |
Reviewed by: Arigato
When we reached the canyon I had been most looking forward to, I was moved by the guide's thoughtful gesture of lowering his voice to let us soak in the scenery quietly. Watching the pilot from behind the cockpit made me think how wonderful it is to be a pilot! It was a very rare experience to actually see the lava's gooey texture. I'm glad my mother, who was scared of helicopters, was able to ride comfortably. Above all, Toshi's love for the Big Island really came through. I want to work hard in Tokyo and return to the Big Island! Thank you very much for this experience.
一番見たかった渓谷に差し掛かった時に、ガイドの声を落として静かに景色に浸らせてくれる心配りに、景色と共に感動でした。操縦席を後ろから見ていてパイロットて素敵だなぁと思いましたw溶岩のドロドロさも目視出来てとても貴重な体験でした。ヘリコプターを怖がっていた母も安心して乗っていられたようで良かったです。何よりbig Island へのtoshiさんの愛がとてもよく伝わりました。又東京で頑張って働いてbig islandに帰りたいです!この度はありがとうございました。
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| Attended as: | Families |
| Posted on: | 2018/06/17 |
| Activity Date: | 2018/06/14 |
Reviewed by: Alice
It was a good way to check out some of the sites of movie scenes from Kauai. Relaxing and no stress, if that’s what you seek. Jonna was great, providing more of a local perspective and was also one of the founders of this movie tour. However note that due to recent flooding, tour won’t bring you to Hanalei Pier.
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| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2018/06/02 |
| Activity Date: | 2018/05/30 |
Reviewed by: Deborah
This was perfect to see the whole island. We were very fortunate to see lava. However,
We feel by 8 hrs we were ready to get off the bus and feel that the first hour or so could have been cut out
| Rating: | |
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2018/05/16 |
| Activity Date: | 2018/05/02 |
Reviewed by: Pam
Unfortunately, the helicopter tour was canceled due to inclement weather. We were refunded that portion of our tour without even having to contact the booking agency. Captain Rob was a wonderful and informative tour guide. He went above and beyond to make our tour enjoyable.
| Rating: | |
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| Packages: | Gold Package with Lunch |
| Attended as: | Friends |
| Posted on: | 2018/05/09 |
| Activity Date: | 2018/04/26 |
Reviewed by: Annette McDevitt
This was a wonderful tour! Our tour guide was very knowledgeable, affable, and considerate.
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| Packages: | Standard Tour: Pick-up from Airport, Lihue & Wailua Hotels |
| Attended as: | Couples |
| Posted on: | 2018/05/02 |
| Activity Date: | 2018/04/28 |
Reviewed by: Ms. V
Jim Carrey led our group on a wonderful adventure! He is a master story teller and an provided such detail in sharing the culture, sites and flavors of Hawaii.
The day was rainy but we were covered by umbrellas and deliciously warm coats that the tour provided. There were so many things to see and stories to be heard that the day was over way too quickly. Will most definitely do this tour again the next time we visit the Big Island and we will definitely ask for Jim Carrey to be our guide!
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| Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
| Attended as: | Couples |
| Posted on: | 2018/05/01 |
| Activity Date: | 2018/04/26 |
Reviewed by: Mari
Our tour guide Grant was amazing and very knowledgeable! He made the experience so great! The tour was great you get to see a lot of the big island. I love waterfalls and the rainbow falls was breathtaking. The volcano view at night was so awesome I would totally do it again. Worth the money!
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| Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
| Attended as: | Couples |
| Posted on: | 2018/04/21 |
| Activity Date: | 2018/04/18 |
Reviewed by: Brandon M
The day itself started with a local Kona coffee plantation visit that included how the coffee trees are grown, picked, sorted, and roasted. Next stop was a roadside fruit stand where we were introduced to some island fruits and veggies. There was a good drive to the furthest south bakery in the U.S. where our tour guide Grant filled the drive time giving us the layout of the island. From there we visited a black sands beach and looked out for sea turtles. After the beach, we headed to Volcano Park to see the volcano during day light hours and checkout the Dr Jagger museum. Then the dinner... food was good and we had a chance to talk to other members on the tour. This led to the sun setting and the final activity... the volcano at night. The glow of the cauldron is amazing in of itself, but Grant pulled out a telescope and we not only got a close up view of the spattering lava, he also was able to record it on our phones!
Grant was a phenomenal tour guide! He was personable, full of facts and information, and delivered them in a fun, witty way. From the moment of being picked up, Grant was pointing plants and notable sights to the left and the right the entire time we were in the tour van.
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| Packages: | Route #2 - Coffee Farm, Black Sand Beach & Volcano |
| Attended as: | Couples |
| Posted on: | 2018/04/04 |
| Activity Date: | 2018/04/01 |
Reviewed by: Pete
On Friday March 16th, 2018 my family and I attended the Deluxe Volcano Night Lava Viewing with Dinner at Kilauea Lodge & Stargazing Tour that also included the coffee trip to the Kona Joe Coffee Farm, Punaluu Bakery and the Black sand beach. To start, I have to say our guide Uncle Jim made the trip well worth the time and money we invested. He was prompt, courteous, knowledgeable and most of all both engaging and entertaining. From the history, folklore and ancient stories to the general knowledge of Hawaiian culture there was rarely a moment where we were not enjoying the tour. We started out from our resort and Jim began to answer our questions and tell us stories of the landscape (lava, terraforming and the effects of adding green spaces to the resorts on the climate) and a Captain Cook story. As we moved on and picked up the other guests the stories continued as he pointed out various points of interest and beaches we may want to visit on our own. Some great aspect to the tour were the mythical stories of the gods and goddesses and how they actually mirror what it believed to be the realities of the Hawaiian Islands today. Each of the stops we made were better than promised, lunch and dinner were both great and Uncle Jim having a telescope for the night time volcano viewing was great. Some of the highlights from our perspective were walking down a lava tube, walking through the steam vents, picturesque picnic lunch and the gathering of stones to gift to the volcano later in the day with a chant led by Uncle Jim. And I can’t forget the smell of the Huli Huli chicken BBQ that he teased us with that I never did actually get back to try, maybe on our next visit. I would recommend this as a must do tour on your trip to the big island and ask for Uncle Jim, he will make the tour that much better.
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| Packages: | Buy One, Get One! Route #2 - Coffee Farm, Black Sand Beach & Volcano |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/27 |
| Activity Date: | 2018/03/16 |
Reviewed by: Danielle
Unfortunately, the rain and fog prevented us from having the helicopter tour which is what we were most looking forward to. We had a fantastic tour guide and had a marvelous time at the orchid gardens. But with the weather, and being as this was an outdoor tour, it was disappointing and very wet.
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| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2018/03/21 |
| Activity Date: | 2018/03/14 |
Reviewed by: kmy
I made a reservation a week before the participation date, and it was for my second choice of time. The 9 AM slot is quite popular, so we participated at 7 AM. However, departing during the dim light of dawn allowed us to be moved by the changing scenery of the Big Island of Hawaii!
If you're staying at the Waikoloa Resort and have rented a car, I think it's better to go directly rather than waiting for the hotel pickup. It saves time and is smoother.
Fortunately, our guide was Toshi, a Japanese staff member, who was very friendly and, despite the early hour, guided us with high energy. (According to another guide in Hawaii, this person's helicopter tour is the most luxurious Japanese-language tour on the Big Island...) He provided guidance in English for the American couple we rode with and in Japanese for us, showing great consideration, even offering cool air to me when I felt nauseous. When there are foreign participants, the main guidance will be in English, so having a basic understanding of English can make the tour more enjoyable.
Of course, the volcano is a must-see, but I highly recommend the canyon as well. It's difficult to access the canyon on ground tours, so seeing it from the air in this tour really changes your image of the Big Island.
I tend to get seasick, and I forgot about that when I joined the tour, which significantly affected my enjoyment due to helicopter motion sickness... The volcano and canyon involve several turns and significant shaking, so I recommend taking motion sickness medication if you're prone to it. They sell motion sickness medication at the reception, but since you might not know if it suits you, it's best to bring your own. They do provide etiquette bags and wet tissues inside the helicopter. There is a break at Hilo Airport, so you won't be on the helicopter for two hours straight.
I ended up feeling quite groggy from motion sickness, but even so, I was very satisfied with this tour!
コナ発で参加日の一週間前の予約、第2希望の時間帯でした。やはり9時からは人気で私達は7時からの参加でした。ですが、夜明けの薄暗い時間帯に出発することで時間によるハワイ島の景色の変化に感動させられました!
ワイコロアリゾートに宿泊していてレンタカーを借りている方はホテルのピックアップを待つより直接行ったほうがいいかなと思います。時間かからないのでスムーズです。
スタッフは運良く日本人スタッフのToshiさんで、非常に気さくで早朝にもかかわらずハイテンションでガイドしてしていただきました。(別のハワイのガイドさん曰くこの人のヘリコプターツアーがハワイ島で一番贅沢な日本語ツアーだとか…)一緒に乗ったアメリカ人夫婦には英語、私達には日本語でガイドしてくださり、酔ってしまった私にも冷風を当ててくれたりと気遣いがとてもよかったです。外国人参加者と同席になると当たり前ですか、英語がメインのガイドになりますので多少の英語が理解できるとより楽しいツアーになるかと思います。
火山はもちろんのことおすすめは渓谷です。渓谷は地上のツアーでは入ることが入ることが難しいので空から見られるこのツアーで、ハワイ島のイメージがかなり変わります。
私は船酔いが激しくそのことを忘れてツアーに参加してしまったためかなりヘリコプター酔いに楽しい時間が邪魔されてしまいました…火山と渓谷は旋回が何回も揺れも大きいので船酔いが激しい方は酔い止めを飲んで参加することをおすすめします。受付で酔い止めも販売されていますが体に合うかわからないので持参した酔い止めがおすすめです。一応エチケット袋とウエットティシュはヘリコプター内に常備されています。ヒロ空港で休憩がありますので2時間乗りっぱなしということではないです。
乗り物酔いでかなりグロッキーになってしまいましたが、そんな私でも今回のツアーはかなり満足できるものになりました!
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| Attended as: | Families |
| Posted on: | 2018/03/08 |
| Activity Date: | 2018/03/05 |
Reviewed by: マサカズ
This was my second time on the Big Island of Hawaii, and I finally got to ride in a helicopter. The pilot was Japanese and navigated kindly and carefully, which was very impressive. I also got to see waterfalls and landscapes that can only be viewed from the helicopter, and I was able to see three whales! I highly recommend it to everyone!
今回二回目のハワイ島でしたが、やっとヘリに乗ることが出来ました(^。^)
パイロットも日本人の方で親切丁寧にナビしていただき大変感動しました(^。^)
あとヘリからしか見れない滝や風景
そしてクジラとも三頭も見ることが出来ました!
皆様にもオススメですよ!
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| Attended as: | Friends |
| Posted on: | 2018/03/04 |
| Activity Date: | 2018/02/05 |
Reviewed by: Tiwi
it could be better, but bad weather caused out helicopter tour be canceled. but the tour provider directly pick us and put us on the land tour. our tour leader and driver, John, was very knowledgeable and entertaining. he share us alot of things about big island. he is indeed a great driver too!
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| Packages: | Gold Package with Lunch |
| Attended as: | Couples |
| Posted on: | 2018/02/23 |
| Activity Date: | 2018/02/15 |
Reviewed by: Jenn
Hands down the best tour on the Big Island. Brett was our tour guide and he was fantastic. Informative, funny, friendly, professional, he went above and beyond to make the experience amazing. Seeing the volcano at night is something everyone must do, but having a tour makes it much more enjoyable. This tour included seeing rainbow falls, Big Island Candy Co, lunch, and several spots at the Volcano National Park and a very nice dinner. 100% worth it.
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| Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
| Attended as: | Friends |
| Posted on: | 2018/02/20 |
| Activity Date: | 2018/02/17 |
Reviewed by: Alexis Albert
Our tour was AMAZING!! Our tour driver was Nathan or Nate. He was awsome!!
They pick you up at your hotel, which is super convenient! The tour group can fit up to 12 people. So it is nice and small. Our group was super fun and Nate was very informative and talked to us about everything and anything he could! The van is nice and clean and not to mention Eco friendly! It rained alittle, and they had raincoats for everyone just in case.They provide bento lunch for everyone. We actually had 2 vegans in our group and Nate was very caring and took them to a nearby grocery store, so they could pick up a few things to eat since they could not eat much from the bento. Nate not only took us to the places mentioned, but he also drove by a few other places he thought our group would like! He was AMAZING!! This tour was so much fun, the sights were beautiful and very informative!
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2018/02/20 |
| Activity Date: | 2018/02/08 |
Reviewed by: miteyo
Fortunately, the weather was favorable, and I was able to achieve my goal of visiting the Big Island of Hawaii. Additionally, I was pleased to have a Japanese pilot as I had hoped, who provided explanations at key points in Japanese. The magma at the Kilauea volcano's crater can only be seen by helicopter!
幸い天候にも恵まれてハワイ島へ行った目的が叶いました。
又、希望どうり日本人パイロットでしたので要所要所日本で説明いただき
良かったです。キラウエア火山噴火口のマグマはヘリでなければ見れません!
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| Attended as: | Couples |
| Posted on: | 2018/02/14 |
| Activity Date: | 2018/02/06 |
Reviewed by: Jobin McGooch
From the amazing sunset to seeing lava jumping in the caldera to the unexpected rainbow at sunset, all of the scenery was beautiful. Our tour guide, Brett, was outstanding. He had fantastic knowledge of the island, answered everyone's questions, and was really funny/entertaining. His stories of Hawaiian folklore while driving between stops were great. Overall, the day was great! I would definitely recommend booking this tour.
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| Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
| Attended as: | Couples |
| Posted on: | 2018/01/23 |
| Activity Date: | 2018/01/12 |
Reviewed by: TravelNut
We wanted to save time but not transfer hotels so we booked a day trip to Kona from Oahu. It was an excellent overall experience. We were picked up on time but I'm not sure why it was so early because we waited a couple hours before the flight. Unfortunately, after boarding we had to board another plane due to mechanical problems. This made us too late to keep the 9 am helicopter appointment. We were able to rebook for 3:30 but this meant that we missed the last part of the land tour. The lunch was nice and we didn't mind missing the hike into the back country. Our driver was okay but a little irritable. The helicopter tour was exciting and gave us an entirely different perspective of the island. Once back at the airport we had to wait more than 2 hours for the flight. Not sure why these day trips are set up this way. It makes for a longer day than should be necessary.
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| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2018/01/22 |
| Activity Date: | 2018/01/04 |
Reviewed by: Kiyu
I was disappointed that there wasn't a Japanese pilot. Also, the two people sitting in front of me were wearing beige and red tops with shorts, which caused those colors to reflect on the glass. It was the worst because I couldn't take a photo with my smartphone without those colors showing up. For those participating, it's best to wear longer pants, at least knee-length, in black, and also a black top.
日本語パイロットでなかったのが残念でした。
あと、前に座った2人が、ベージュ、赤色のトップスにショートパンツの洋服を着ていたせいで、ガラスにその色が反射して、スマホで写真撮ろうとしても映り込んで、最悪でした。
参加される方は長めの、せめて膝下丈のパンツで色は黒色、そしてトップスも黒色を必ず着ていくほうがベストですよ。
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| Attended as: | Couples |
| Posted on: | 2018/01/01 |
| Activity Date: | 2017/12/16 |
Reviewed by: Jacquie
We had Aunty Alicia as our guide and she was very knowledgeable and took us to extra spots! I was glad we got to see most of the north shore.
The only downside was the people flew in for the day and we were delayed waiting for them which cut our time short at some of our viewing sites.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/12/30 |
| Activity Date: | 2017/12/27 |
Reviewed by: Leah
This tour was life changing for me! Such an awesome experience to really see the island and have someone guide you through it so you really understand what you're seeing and the history behind it.
Tour guide was Chris who was excellent. He has a real gift for this, and you can tell he is truly passionate and loves what he does. Makes the tour feel more real and less like show and tell or reading from a script. 10/10 highly recommended tour.
Tour provides you with all the comforts you need for the day so you're never hungry, cold, or unsure of where a clean bathroom is. Even had plugs for you to charge your phone although I had a portable charger with me that day which I recommend for any trip.
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Solo Travelers |
| Posted on: | 2017/12/24 |
| Activity Date: | 2017/12/21 |
Reviewed by: Robin and Gary
Our guides made our 12 hours together seem too short and they went above and beyond to make our day the best ever. Both were extremely knowledgeable about virtually any Hawaiian subject. They picked us up precisely on time and we started our day. We were taken to a lava flow surrounded by mountains that went on as far as the eye could see. Just our first stop of seeing mother nature at its finest. We continued on to a park for a gourmet box lunch that was obviously freshly made and to get to know our tour mates better. The views and fresh air were wonderful. The Hawaiian gods of weather were certainly shining down on us. Off again for a tour around the quaint town of Hilo where we enjoyed the statue of King Kamehameha and a stop at a candy shop. We then went on to Rainbow Falls with its beautiful waterfall and scenery. We stopped along the way at steam vents from the volcano. Ladies, if you want a facial, that's the place to go. Volcano National Park was amazing. The Visitor Center had a great museum and showed us the history of the crater. This was just a preview as we would return later for a nighttime view. Leaving the crater we visited the naturally formed lava tube used in the filming of the rolling boulder scene in Raiders of the Lost Ark. The ferns at the park were also used as a backdrop for scenes from Jurassic Park. We were treated to dinner at the Kilauea Lodge in Volcano, Hawaii. Fabulous. After dinner we returned to the crater to view the night time glow and star gaze. We were able to get a glimpse of the lava pool where the level varies 100s of feet over a few days' time. Jim talked about the stars and pointed out several constellations. It was definitely a once in a lifetime view. Throughout the entire trip our hosts provided almost continuous commentary on the history, stories, customs, flora and fauna of Hawaii. A total 1st class experience and the highlight of our trip to Hawaii. We would definitely do this tour with them again. Mahalo!
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| Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
| Attended as: | Friends |
| Posted on: | 2017/12/21 |
| Activity Date: | 2017/12/11 |
Reviewed by: Sudeshna and Sumit
One of the best tours in Hawaii. Our tour guide Adam was very knowledgeable and polite. We did the night viewing of the volcano tour with stargazing. During the entire trip our tour guide shared abundant histories about legends and culture from Hawaii. We stopped for lunch at a very beautiful place near Mauna Loa. Adam(tour guide) baked some delicious cookies for us too :) We covered Rainbow fall, Jagger Museum and the lava tube, out of which viewing the volcano at night was absolutely breath taking.The tour had included dinner at Kilauea Lodge(fine dining) by the volcano national park. Overall our experience with Kailani tours was amazing, we would definitely recommend this tour to all those who visit the Big Island.
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| Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
| Attended as: | Couples |
| Posted on: | 2017/12/21 |
| Activity Date: | 2017/12/14 |
Reviewed by: Gonzo
The entire tour was incredible. We saw the active volcano with lava spewing out during the flight. The bus tour guide had lots of interesting stories. One person in our group was on a wheelchair and she enjoyed the entire tour as well. Highly recommended.
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| Packages: | Gold Package with Lunch |
| Attended as: | Families |
| Posted on: | 2017/12/18 |
| Activity Date: | 2017/12/16 |
Reviewed by: Suzy & Betty
We feel extremely fortunate to have joined Kailani Tours with our tour guides Kawika and Kevin as our guides. Together they shared a wealth of knowledge and personal charm. They gave us the history, geology and volcanology of the Big Island of Hawaii. Both were engaging, humorous and attentive to our every need. They provided us with lunch and a sumptuous dinner. They shared many sites along the way all detailed with their particular history. The highlight was a spectacular visage of our living Mother Earth in her volcanic glory along with a clear and beautiful view of the stars in the night sky. Breathtaking is an understatement given the epiphany of our smallness in the universe. We thoroughly enjoyed this "not to be missed" experience shared with an intimate group of 14 - giving us more opportunities to learn from our guides. If you find yourself amongst the fortunate to have Kawika or Kevin for your guide, you are truly in for a treat! Can't thank you enough Kailani Tours for a job well done! Mahalo Nui Loa - Suzy and Betty
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| Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
| Attended as: | Friends |
| Posted on: | 2017/12/09 |
| Activity Date: | 2017/12/06 |
Reviewed by: Caren and Jan
We did the night time volcano viewing tour with stargazing through Kailani Tours Hawaii. It also included lunch, Rainbow Falls, Lava Tube and Jaggar Museum. This was one the BEST tours that I have EVER been on! It was our driver, Kawika's, first day and Kevin was his "co-pilot". We were VERY fortunate to have the knowledge of 2 excellent tour guides that could bounce things off of each other. They were both VERY personable and friendly. They took special care to make sure we were well fed, had water, jackets, flashlights, hot chocolate and cookies! The lunch was excellent and the dinner was superb! The service at the restaurant was just as good as the service from Kawika and Kevin! We ended up having some extra time due to all the pick up's being in the same vicinity, so we were able to see a couple of little extra things in the Volcano National Park - not normal - so it made the day extra special. Kawika was extremely knowledgeable about the volcanic system and was great at explaining it to us. The volcano viewing at night was the most spectacular thing I have ever had the privilege of seeing on this Earth! The weather was perfect and the view was INCREDIBLE! Kawika and Kevin set up a great telescope to view the stars through and they were also able to take photos of the volcano through it with our phones! I HIGHLY recommend this tour and the tour company! You won't regret it!
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| Packages: | Special Deal! 2-for-1 Review Rebate [Deluxe Volcano Tour] |
| Attended as: | Friends |
| Posted on: | 2017/12/09 |
| Activity Date: | 2017/12/06 |
Tips and suggestions
Reply from activity provider
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Thank you very much for participating in the tour. However, we are very sorry to hear that you were not satisfied with the experience.
Regarding the request for a Japanese-speaking pilot, as mentioned on the tour page, we cannot guarantee this, but we understand that you were hoping for explanations in Japanese since you took the time to join us. We also regret that the reflections of other customers' clothing on the window made it difficult to see the scenery. We will share your feedback with the operating company and consider improvements together.
If you have the opportunity to visit the Big Island again, we sincerely hope that your next tour will be one that meets your expectations.
Thank you for your valuable feedback during your busy schedule. We look forward to serving you again.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ツアーにご満足いただくことができなかったとのこと、弊社としても大変残念に思っております。
日本語パイロットのリクエストに関しましては、ツアーページでもご案内申し上げておりますように確約ではございませんが、
せっかくご参加いただくのであれば、日本語での説明を期待されていたことと存じます。
また、他のお客様のお召し物が窓ガラスに映り込み、景色が見えづらかったという点についても残念でなりません。
いただきましたご意見は催行会社に共有をさせていただき、ともに改善を検討してまいります。
次回またハワイ島にお越しになることがありましたら、その際にはご満足いただけるツアーとなりますこと、心より願っております。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
またのご利用をお待ちしております。
VELTRAカスタマーサポートチーム