All Reviews for Family & Accessible Travel

Great time tubing with an excellent staff! Kai (?), Hank, sharia and the others were fantastic!!!

A great experience. Food was delicious and entertainment was amazing

Beautiful views, friendly crew, fun way to travel between islands

The team was super patient from the start. They gave us a check in call since we got a bit lost after parking. If you see lifeguard stand 1E, head left out towards the water, not down the beach. The instructor was really engaged and patient, tailoring the lesson to our comfort level.

On Friday, April 14th, I participated with a friend in the morning. My friend cannot swim, but we held hands and swam together in the sea, and we were able to see beautiful fish, which made us very happy. I understood well that the sea has become cleaner over the past few years and that everyone is actively involved in marine conservation efforts. I definitely want to participate again.

4月14日（金）午前中　友人と二人で参加しました。
友達は水泳が出来ないのですが、手をつないで海の中を一緒に泳いでくれて綺麗な魚を見る事ができて大喜びでした。
数年前より海が綺麗になり、皆さんで海の保護活動をしているのが良く理解できました。　　是非また参加したいです。

Before the experience, you can store large bags in lockers, but remember to bring your passport and driver's license for check-in. Small bags like a sacoche are allowed.

There was no Japanese guide during the activity, but the video with safety instructions for riding the buggy was in Japanese, so I was able to enjoy it without any problems. The guides were cheerful and very nice throughout the experience.

However, one thing I regret is not being able to stop at the King Kong and dinosaur footprints. It would be helpful if the reservation explanation included details on where you can get off.

Also, when it's sunny, there can be a lot of dust, so I recommend bringing sunglasses or a hat! While the dress code suggests long pants, it seems that shorts would be fine as well.

体験前、大きい荷物はロッカーに預けますが、受付の時にパスポートと免許証がいるので忘れずに持っていた方がいいです。
サコッシュなどの小さい鞄なら持ち込み大丈夫でした。
アクティビティでは日本語ガイド無しでしたが、バギー乗車時の注意のビデオは日本語だったので特に問題なく楽しむことができました。
ガイドさんは終始明るく、いい方達でした。
ただ、1つ心残りがあるのはキングコングや恐竜の足跡？で止まれなかったことです。
予約時の説明で、どの部分で下車できるかまで記載しといてもらえると良いかと思います。

あと、晴れていると砂埃がかなり舞うのでサングラスや帽子があるといいと思います！
服装は長ズボンとありますが、ショートパンツでも大丈夫そうです。

I chose a seaside horseback riding course, and I was able to ride with peace of mind on a very well-behaved horse. The guide also acted as an interpreter for the local staff, which made everything easy to understand. Additionally, they made a reservation for lunch, and I was able to enjoy the popular garlic shrimp with no waiting time. They also explained the locations of shops in the city, making for a very fulfilling day.

海辺の乗馬コースを選びましたが、とてもお利口な馬で安心して乗馬できました。ガイドさんが現地のスタッフさんの通訳もしてくださり、わかりやすかったです。
また、ランチの予約もしてくださり、食べたかった人気のガーリックシュリンプも待ち時間0で食べられました。街のショップの場所も説明いただき、とても充実した1日になりました。

They didn't arrive even after the scheduled pickup time, and after 15 minutes, I was still waiting. They showed up while I was on the phone trying to confirm. It might be understandable due to the shared ride, but I had a bitter experience when my name wasn't on the reservation list during the outbound transfer, so I was really worried about whether they would actually come. The driver was a cheerful and nice person.

お迎え時間になってもなかなか来ず、15分たっても来ず、確認の電話をしているときに来た。混載のため仕方ないのかもしれないが、行きの送迎の時に予約リストに名前が無く苦い思いをいていたので本当に来てくれるか心配だった。
運転手さんは陽気ないい人でした。

My name was not on the Roberts Hawaii reservation list, and although I was told it was fine because I had a voucher issued by Veltra, it took a considerable amount of time to board.

ロバーツハワイの予約リストに名前が無く、ベルトラ発行のバウチャーがあったため、問題ないと言われたが乗車にかなりの時間がかかった。

This was an excellent start to a seven-day island excursion. Enjoyed every aspect of the journey including the boat ride to and from. The submarine crew did an excellent job of insuring that viewers on both sides of the vessel got to see the same sights. Fish of all size, turtles, and even eels all clearly visible coupled with insightful commentary from a comedic crew member.

Rob had to be one of the best tour guides iv ever had very knowledgeable and didn’t mind a few dad jokes along the way

This was my first time using the service, and due to my own mistake, I missed my flight that day and had to take the next day's flight. However, they kindly accepted the change. When I arrived at the airport, they immediately asked for my name and said, "I was waiting for you yesterday! I'm glad you made it today!" They treated me with such kindness. I am truly grateful. I will definitely use this service again when I go to Hawaii.

今回初めて使わせていただいたのですがこちらの不備でその日の便に乗れず翌日の便になってしまったのですが変更を快く受け入れてくださいました。また空港に着いてすぐ名前を聞かれ「昨日待ってたよ〜今日は無事来れてよかったね〜」と優しく接してくださいました。本当に感謝です。またハワイに行く時は必ず使います。

The ride was smooth even though the water was rough. Nice views.

The ride was very rough. My wife got sick and her motion sickness is so mild that even though the water was rough going from maui to Lanai she didn't get sick but going back she was about to throw up. Felt they could of made the a little smoother by either showing down a bit or taking a little altered.

The cruise to the grotto was good. Interesting history of the Smith family discussed on river boat. Scenery is good and the grotto is in a very lush location. The folks are very nice and accommodating. We chose the river cruise to be at the Luau on time.

Great location for a Luau. On the beach, cultural events, beautiful sunset, good food, talented performers. Great show!

We were pleasantly surprised to find this last minute on our trip! We drove from Waikiki, definitely need to arrive early for parking! It was easy to find. Staff was very fun and knowledgeable, live music was great, even the lunch was simple but fresh and delicious! You can bring whatever you need on the boat and have access to it at all times. Location is beautiful. We unfortunately had a very windy day which made water choppy and chilly for me but still a very great experience! Many beautiful fish and my boyfriend was lucky enough to get close to a sea turtle! Highly recommend booking this activity! They even have a lifeguard in the water, good for all ages!

We absolutely loved our stargazing adventure with Yoshi! He thought of everything, including taking us to a private spot, blankets, hot beverages, chairs, as well as a wealth of knowledge and some incredible telescopes and binoculars. We were fortunate enough to have a tour with just the four of us on the day of our trip and we enjoyed every minute of it. Not only was Yoshi, friendly, courteous and knowledgeable but he also drove incredibly safely and stopped plenty of times for bathrooms and was just an all-around pleasure. We would certainly recommend Yoshi to anyone looking to have an excellent stargazing experience on Maui.

This was the highlight of our holiday. The crew were great and gave clear instructions. Would definitely recommend booking this ride and we would love to do it again. So much fun!!!

I participated with my daughter! The Japanese staff provided explanations, which made us feel at ease. We also took a lot of photos! The lunch included delicious hamburgers.

We were able to see sea turtles, and the sandbar was very beautiful! My 10-year-old daughter had her first snorkeling experience, and she had no problems at all. She was amazed to see so many fish during her first snorkeling adventure!

One downside was that it was quite windy, and we felt a bit cold. If you participate, it might be a good idea to bring an extra towel or jacket just in case.

娘と二人で参加！
日本人のスタッフさんが、説明等をしてくれたので安心でした。写真も沢山撮って頂きました！ランチも美味しいハンバーガーを頂きました。

ウミガメも見れましたし、サンドバーもとても綺麗！
スノーケリングは、10歳の娘が初体験でしたが、全く問題なく、初めてのスノーケリングで沢山の魚を見れて、感動していました！

一つ残念なのは、かなり風が強くて寒さを感じました。
参加される時は、念のため、タオルや上着は、もう一枚プラスでも良いかもしれません。

There were restrictions on Kalakaua Avenue and other roads due to the event from the morning, but the pickup was on time. Since it was a large bus, I imagine it was challenging to park amidst the restrictions. Fortunately, I received a notification in the morning that my flight was delayed, so I was able to use the service without rushing.

カラカウア通りや他の道もイベントで朝から規制がありましたが、時間通りのお迎えでした。この時は大型のバスでしたので、規制の中駐車したり大変だったかとおもいます。
幸い、乗る飛行機もディレイの連絡が朝来てましたので、慌てることなく利用させていただきました

Group of 6 with young kids and my parents in their 70s. We arrived at 845 for a 9am departure. Signed waivers and bought stuff at the harbor- really nice store with snacks, beer, sodas. Didn’t depart till 915 so I felt a little robbed for our time at the sand bar. Which is my only complaint because we wanted to soak up every minute. All the activities advertised were there. Live band was fun. Morning Donuts were huge. Water and juice was nice. The drive there and back was smooth. Staff was very nice. My 3 year old wanted to “help” during clean up but was more in the way and the staff was very chill. They offered snacks when they saw he was sad to be leaving. We will definitely consider coming back for the longer and catered afternoon tour. Thanks.

The water was very clear and beautiful. I had the best time encountering turtles multiple times while snorkeling!

水の透明度が高く非常にキレイでした。
シュノーケリング中に何度もカメにも出会えて最高の時間でした！

I was scheduled to be picked up in front of DFS at 9:25 AM (the van arrived more than 10 minutes late). After that, we went around several hotels in the Waikiki area, including the Marriott, and for some reason, at 10:25 AM, I was taken to a travel agency office just a minute's walk from DFS, where I was shown souvenirs.

I felt there was absolutely no need to stop by the office, and if they really wanted to make a stop there, it would have been better to gather everyone at the office at 10:25 AM instead. If they are considering Japanese tourists as well, I think they should improve the logistics in that regard.

Visiting Manoa Falls and Tantalus was worthwhile, and the pastrami for lunch was delicious. However, since I wasted an hour in the morning, it left a very negative impression of the tour.

9時25分にDFS前でピック予定(10分以上遅れてバンが到着)、その後ワイキキ中心部のマリオット等いくつかホテルを周り、なぜか10時25分にはDFSから徒歩1分の旅行会社オフィスなるところに連れて行かれてお土産を見させられました。
オフィスに寄る必要を全く感じなかったですし、どうしてもオフィスに寄らせたいのであれば、そこに10時25分集合でよかったのではないでしょうか。
日本人も対象に考えられているのであれば、その辺りのロジはきちんとした方がいいと思います。

マノアの滝とタンタラスの丘自体は行って良かったです、ランチのパストラミも美味しかったです。
しかし朝から1時間無駄にされたので、幸先悪く非常に印象の悪いツアーとなってしまいました。

The horse was incredibly smart, so even though it was my first time riding, I had a great time horseback riding. They explained it in English like a scene from a movie. Since everything was in English, it felt like enjoying the atmosphere. Haha! I'm glad I could have an experience that I can't have in Japan!!! You can only bring the bare minimum, like your smartphone and some water, so a coin locker is essential. You can use a credit card for the coin locker.

お馬さんがとにかくかしこいので、馬に乗るのが初めてでしたが楽しく乗馬できました。
映画のシーン的なのを英語で説明されていました。
すべて英語なので雰囲気を楽しむという感じでした。笑
日本ではできない体験ができて、よかったです！！！
手荷物は最小限、スマホ飲み水くらいしか持てないので、コインロッカー必須です。コインロッカーはクレカが使えます。

I was worried that we wouldn't be able to enjoy it due to the strong winds and cloudy skies since the morning, but my 70-year-old mother was able to get on the SUP and move around on the water, which was great to see.

強風と朝からの曇天で楽しめるか心配でしたが、70歳の母もSUPにまたがり、海の上を移動したり、楽しめたようで何よりでした。

The guide was raised in Japan and speaks Japanese fluently, making jokes and chatting really well. My 70-year-old mother wanted to experience this, so we signed up. I was worried since it was her first time on a Segway, but the guide taught her kindly and patiently, and we had plenty of practice. We rode along a really pleasant course by the sea in Honolulu, enjoying the scenery, and the guide's assistance was wonderful. It turned out to be an amazing time. I definitely want to recommend this. It was the best tour during our five days in Hawaii. The guide supported my mother while she rode the Segway, so she felt at ease the whole time. She said she really enjoyed it, and as her son, I was happy and grateful to the guide.

ガイドの方は日本育ちで日本語がペラペラ、冗談もおしゃべりも本当に上手。70歳の母が体験したいので申し込みしま方が、初セグウェイで心配もありましたが、丁寧に優しく教えてもらえて、さらに十分練習もして、ホノルルの海沿いのすごく気持ちいいコースを走りながら、景色もしっかり楽しめ、ガイドの人のご案内も素晴らしく、サイコーの時間になりました。これはぜひお勧めしたい。今回5日間のハワイで一番よかったツアーでした。母のセグウェイをガイドの方がサポートしながら走らせてくれたので終始安心して過ごせたようで、母が本当楽しかったといっていて、息子の私も嬉しく、ガイドの方に感謝しています。

This was an experience under the clear sky that truly felt like a Hawaiian beach. I added a wetsuit to my equipment rental and was fully prepared with my own gloves. The high tide allowed for sufficient water depth, so the fish were coming out from the rocks. The large size of the fish may be due to the thorough management of the reef. I was able to see a small turtle, possibly carried by the current. To be honest, the waves were high, visibility was low, and it turned into a challenging snorkeling experience due to seasickness and physical exhaustion, but that’s just the luck of the draw. I hope for better conditions next time.

これぞ、ハワイビーチと言う晴天下の体験でした。機材レンタルにウェットを追加して、持参の軍手をして準備は万全。
満ち潮で水深が確保出来ていたので、魚達も磯から出て来ていました。魚体が大きいのはリーフの管理が徹底出来ているからでしょうか。潮に流されてか小亀を観ることが出来ました。正直、波が高く、視界は低く、波酔いと体力消耗するハードなシュノーケルとなってしまいましたが、こればかりはツキ次第。次回に期待したいと思います。

You can see sea turtles, and the scenery is amazing! Above all, the staff was wonderful. Thank you for the best time! Don't worry if you're not good at snorkeling; the staff will teach you properly! I definitely want to go again!

海亀にも会えるし、景色は最高‼️
何よりスタッフが超ステキでした。最高のひと時をありがとう
シュノーケリングが上手くできなくても大丈夫！
ちゃんとスタッフが教えてくれますよ！

また、絶対に行きたいです！

We had an enjoyable day out. The weather wasn’t very favourable but the team still did an outstanding job. Lunch was cooked fresh and was very nice. We didn’t snorkel but looks like all had a great time.
The only thing I would change is we had 2 boats tied together and it made for a lot of flippers in the water, looked very crowded around the reef. I’m saying that, the team always kept their eyes on the job and communicated together at all times.
Great job done by all.