All Reviews for Airport Transfer & Services

It took a little time before departure, but that couldn't be helped.

Since it was a Marriott hotel, we were the last ones, but it had been a while since I was in Hawaii, so I enjoyed the drive. The driver was also very kind.

出発までに、少し時間がかかったがそれは仕方がないこと。

マリオットホテルだったので、一番最後でしたが、久々のハワイなので

ドライブを楽しみました．ドライバーの方も親切でした。

I usually use HIS, but this time I used Roberts for the first time. After checking in, I was able to get on the shuttle bus without a long wait, and the driver kindly and cheerfully handled my heavy luggage, so I felt it was a good choice.

いつもは、HISさんを利用してましたが、今回、はじめてロバーツさんを利用しました。受付後、長く待たずに、シャトルバスに乗れたのと、ドライバーさんが重たい荷物を笑顔で丁寧に上げ下げしてくれたので、利用してよかったと思いました。

When I arrived at the airport, there was a desk right in front of me. I mentioned the name I used for the reservation, and they took my suitcase. I waited on a nearby bench.

I waited for about 30 minutes.

They also handled my suitcase, and since the tip was included, it was very helpful.

空港に到着すると目の前にデスクがあります
予約した名前を言うとスーツケースを預けて
近くのベンチで待ちます。

30分程度待ちました。

スーツケースも出し入れしてもらえましたし、
チップ込なので助かりました。

The driver had arrived right on time and cheerfully greeted my family and I despite it being early in the morning. We were treated with great communication as well as a smooth and safe ride. I will definitely be using this service again!

We really enjoyed our 21st Anniversary and Big Island Convertible Car Rental was a huge part of it. Aaron and his wife was so accommodating and showed us where to go on the big island. The buggy was nice and comfy for me because I am a plus size beauty. I was able to get in and out with ease and we really enjoyed the ride around the big island.

David and Takashi Labon

I arrived at the airport, and the bus check-in was right in front of me. I showed my reservation screen and got on the waiting bus to the hotel. The van was also clean, which was nice.

空港へ着いて、バスの受付が、真前。
予約画面を見せて、待機しているバスに乗りホテルへ着きました。
バンも綺麗でよかったです。

A large bus came to pick us up with an English-speaking driver. The simple and easy-to-understand English communication was manageable even for someone like me who speaks a little English. I would like to use this service again.

大きなバスで英語のドライバーさんが迎えに来てくださいました。簡単なわかりやすい英語でのやり取りは、英語が少々の私でも問題なかったです。また利用したいと思いました。

During my last trip to Hawaii, I used Roberts Hawaii from the airport to the hotel. I can't drive, and The Bus doesn't allow large luggage like suitcases. Additionally, hotels have stopped their shuttle services to the airport due to COVID-19, so I think Roberts Hawaii is the only option.

There’s no complicated tipping system, you can charge your iPhone on board, they stop at various hotels, and the driver helps with loading and unloading the suitcases. It's less stressful than using Uber, and I plan to use Roberts Hawaii again when I go back to Hawaii.

前回のハワイでも空港からホテルまでロバーツハワイ利用でした。私は運転ができませんし、ザ・バスはスーツケース等の大きな手荷物はNG、ホテルもコロナの煽りを受けて空港とのシャトルバスを取り止めている…となると、ロバーツハワイ一択かと思います。
面倒なチップ制度もありませんし、車内でiPhoneを充電できますし、さまざまなホテルに止まってくれますし、スーツケースの上げ下げもドライバーがして下さいます。Uberよりも気を使いませんし、またハワイに行く時はロバーツハワイさんにお願いしようと思います。

I felt at ease with the Japanese support. After arriving at the airport, the guidance was clear, and the pickup to the hotel was almost on time and very kind. The vehicle was not full, so I think we were able to avoid crowding. I plan to use this service again next time.

日本語対応で安心できました。空港到着後、案内もわかりやすく、帰りのホテルへのお迎えもほぼ時間正確で親切に対応していただきました。車内は満席ではなくゆとりある席で蜜を避けられたと思います。次回も利用する予定です。

The airport receptionist spoke Japanese, and the driver spoke English. There was no waiting time at the airport, and we arrived at the hotel smoothly.

空港受付さんは日本語、ドライバーさんは英語でした。空港では待ち時間なく、スムーズにホテルへ到着することが出来ました。

I was worried about whether I would make it in time because I received notice that the boarding procedures for my return flight had been moved up, but despite it being early in the morning, they came to pick me up ahead of schedule, so I had plenty of time.

帰国のフライトの搭乗手続きが早まったとの連絡があり間に合うか心配しましたが、早朝にもかかわらず、予定時間より早めに迎えに来てくださったので時間には充分間に合いました。

As of now (5/19), when I exited the only airport exit for both groups and individuals, I immediately saw a small counter. I waited for nearly 40 minutes until the bus arrived. There was another flight waiting besides the one I arrived on, which I was unaware of, so I felt like I was waiting for a long time without knowing how much longer it would be.
The driver spoke broken Japanese, but he was cheerful and pleasant. I was concerned that it might be difficult to retrieve my suitcase as it was being piled up, but the driver checked each passenger's drop-off location and luggage, so there were no issues.

現在（5/19）、団体個人とも１箇所しかない空港出口を出ると、すぐに小さいカウンターが見えました。バスが来るまで40分近く待ちました。私の乗ってきた航空機のほかに別の便も待っていたのですね。そうとは知らず待っていたので、いつまで待つのか？わからず長く感じました。
ドライバーさんは片言日本語でしたが、明るく感じが良かったです。スーツケースがどんどん積まれるので降りる時に取れなくて困るのでは？と思いましたが、ドライバーさんは乗客それぞれの下車地、荷物を確認していたので、問題ありませんでした。

I used the service from the hotel to the airport. When I presented the voucher to the driver at pickup, I was told that only one person's name was listed. There is a section for the name of the person making the reservation, but there was no section for the names of all family members, only the number of people. Even though the number of passengers is written on the voucher, I was told that it seemed only one person could ride, which caused a delay in confirmation and inconvenienced other customers. There was no issue when I used the service from the airport to the hotel! Please communicate this properly to the driver.

ホテルから空港まで利用しました。
ピックアップの時ドライバーにバウチャーを提示した所、1人だけの名前しかないと、言われた。予約の時、予約人の氏名は書く欄がありますが、家族全員の氏名は書く欄は無く人数のみでした。バウチャーに乗車人数が書いてあるのに
1人だけしか乗れないみたいな事を言われ、確認に時間がかかり他のお客さんに迷惑をかけてしまいました。
空港からホテルまで利用した時は何もなかったのに！
ドライバーにきちんと伝えてください。

It was great that I was in an easy-to-understand location right outside the exit! Although it was a shared ride, we were able to head to the hotel smoothly without much waiting time.

出口出て分かりやすいところに居たのでよかったです！
相乗りでしたがそんな待ち時間もなくスムーズにホテルに向かえました。

I appreciated the care the driver took to connect with me at the airport, and the way he drove through traffic. He is a safe driver and a conscientious employee

Overall, five star for service to and from the airport. Upon arrival, we paid for the lei greeting but didn't get one which was a little disappointing. But we were met at baggage claim and our greeter escorted us to where the buses were waiting. I will definitely use them again. Just wouldn't pay for the extras.

We had a good trip, the driver was appropriate, the ride was very bumpy but like most of the shuttles. No problems.

This is the first time we take the shuttle from the airport. In the past, I would rent a car and it was definitely time consuming to check OUT the car and then come back to pick up my family. This time around, I book a shuttle directly to the hotel. It was a better timesaving experience. Not only was it quicker to get to the hotel, I didn't have to worry about parking the car when at the hotel.

The timely transfer from the airport to the hotel in Waikiki was very good. However, the pickup time for the transfer from the hotel to the airport was more than 10 minutes late, which made me anxious. I thought it would be nice to be able to check the operation status online. The transfer itself was comfortable.

空港からワイキキのホテルまではタイムリーに送迎してもらえて、とても良かったです。
ホテルから空港までの送迎はピックアップ時間が10分以上遅れたので、不安になりました。
webで運行状況を確認できるといいと思いました。
送迎自体は快適でした。

In the final email of the guidance, it mentioned that the current situation at Daniel K. Inouye International Airport is that only the group exit is in use, while the individual traveler exit is closed.

Since it was my first trip, it started with Juan in Hawaii.

The Roberts Hawaii reception kiosk was located in a prominent spot, so I was picked up without any issues.

案内の最終メールでは公人旅行者の出口・・・・
ダニエルKイノウエ空港の現状は団体出口のみの利用
個人旅行者出口は閉鎖されてます。？？？？？
初めての旅行なのに、フアンから始まったHAWAII

ロバーツハワイの受付キオスクが目立つ所にあったから
問題なくピックアップされました。

You get what you pay for, I guess. I waited for an hour+ for the shuttle to arrive. I called to see what was going on 3-4 times and was told they were doing other pick ups and "were on the way. Six minutes . . ." When the shuttle arrived, it was empty. At least the driver was nice.

Since I was traveling alone, I decided to take the Roberts Hawaii shuttle bus instead of a taxi. The staff were friendly, and the driver was cheerful, making the experience enjoyable and reassuring.

ひとり旅だったため、タクシーをやめてロバーツハワイのシャトルバスに。スタッフの方は親切ですし、ドライバーさんも陽気で楽しく安心です。

Other then having a few bumps getting the transportation at the airport the over all transportation was good. The pick up at the hotel went smooth. Had smooth trip an drop off went well.

The shuttle took us to and from the airport. It was on time as scheduled, the service was good. The driver was a good driver on the roads. No complaints.

The shuttle was easy to book, the pickup location at the airport was confusing and hard to find. The communication was not very good, however the service when we finally got on the shuttle was very good. The way back to the airport after our stay was good as well. The driver helped us with our luggage on and off the shuttles, the driver was a good driver on the road as well.

They arrived early, rather than on time, and the operation was smooth afterward. I was relieved not to be anxious since I wasn't sure what the airport would be like during the COVID-19 pandemic. There was a line outside the building for Hawaiian Airlines.

時間通りというか時間より早めにお迎えに来てくれ、その後もスムーズな運行でした。
コロナ禍で空港の様子が分からなかったので、ヒヤヒヤせずに済みました。
ハワイアン航空では建物外まで行列でした。

I used the shuttle service from Waikiki to the airport. There was no pickup at the scheduled time, and I couldn't reach the contact number, which made me anxious. In the end, the hotel front desk helped me call another contact, and the pickup was delayed. I thought it might be due to other customers being late, but there was no one else there; I was alone. I'm not sure if it was a mistake on the part of Veltra or the operating company, but it seemed like a communication error. If you have a set schedule, I wouldn't recommend this service, but if necessary, you could always take a taxi.

ワイキキから空港までの送迎に利用しました、
ピックアップの時間に迎えが無く、連絡先は出ず、ハラハラしました。
最終的にはホテルフロントにて他の連絡先に電話をして頂き、遅れてのピックアップになりました。
他のお客様の遅れかと思いましたが先客は誰も居なくひとりでした。
ベルトラさん側か催行会社か分かりませんが連絡ミスの様でした。
最悪タクシーで移動すれば良いと思いますが、予定の時間がある場合はあまりお勧めしません。

I was very anxious about my first trip abroad, but when I arrived at the airport, I felt relieved because they called my name in a place that was easy to find. When I got to the hotel where I was staying, it was great that they pointed to the location since I couldn't communicate.

初めての海外でとても不安でしたが、空港に着いたらすぐにわかる場所で名前を呼んでくれたので安心しました。泊まるホテルに着いたら会話のできない私にここだよと手で指して教えてくれたので良かったです。

I always use this service for transportation from the airport to the hotel.
As soon as you exit from the group exit, there is a counter where you can check in.
They also speak Japanese.
Since there were three people scheduled to ride, I waited a little as I was the first to arrive, but in the end, it was just me and one other person who boarded, so we departed.
With such a small number of passengers, we were able to arrive at the hotel quickly.
Thank you very much.

いつも空港からホテルまでの移動に利用しています。
団体用出口から出るとすぐにカウンターがあり、チェックインできます。
日本語も通じます。
3名が乗車するとのことで、一番早くに到着した私は少し待ちましたが、結局は
私ともう1名の方と2名の乗車で出発。
人数も少ないのでホテルにも早く到着することができました。
ありがとうございました。

I love the price as $30 for round trip airport and hotel but not the best customer service.
When I got there, I called the number they said on web and email. The guy’s voice was like he didn’t even want to talk… so not professional.
I was waiting for the place and the driver called and he told me to wait about 10 more minutes so I didn’t mind.

The driver arrived and I saw some people got into the van. After the driver picked up us, he asked us where is our hotel individually. They already know where we stay when we booked the shuttle but still asked us.
When he went to the different terminal pick up place and picked up one more couple, he actually returned where we were picked up again.
I was tired since it was late and it’s wasting time. And after he started driving towards Waikiki he got the first hotel to drop off someone, he got annoyed by one of us said wrong hotel name or he didn’t hear right, and he asked us again where we stay!

When we booked the shuttle we already submit the name of hotel, address and phone number so I think the driver already has the list where we stays. It’s not professional and they do business and they should know better.

So I feel price is good but not great compare to Roberts Hawaii and some other shuttle service.