Reviewed by: SONIA DELGADO
This was my first time using this service and it was fantastic! The driver (Dora) was there waiting for me at the airport with a big smile and "Aloha" welcome. I was her only person to drop off at that time (2:00ish in the afternoon) in Poipu. So it was just Dora & I, in a very nice black SUV. It was soooooo nice to get off the airplane and be picked up on time and not having to deal with the rental car process. You do need a rental car to get around the island, but my family was already there with rental car but couldn't pick me up from airport because they were on a Captain Andy's Napili Coast tour at the time of my arrival. I highly recommend this shuttle service and if you get Dora for your driver, then your Kauai experience starts as soon as you get off the plane! Mahalo Dora!!!
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Families |
| Posted on: | 2015/10/31 |
| Activity Date: | 2015/10/13 |
Reviewed by: Funtraveler
Our flight to Kona was cancelled , and we ended up coming in much later on a different flight. We made one phone call to Roberts & they took care of everything . They picked us up right when we got there and helped us locate our luggage . Great experience.
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families |
| Posted on: | 2015/10/27 |
| Activity Date: | 2015/10/20 |
Reviewed by: Arcglasgow
Driver arrived a little early but as I was ready we got moving. As The time was 4:30am I was glad to see him. A nice run to the airport with some cheerful chat from someone who obviously enjoys his job. He made sure he knew where to drop me and was able to advise me about facilities, important at that early hour.
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/20 |
| Activity Date: | 2015/10/17 |
Reviewed by: Emily
timely and prompt.
| Rating: | |
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/20 |
| Activity Date: | 2015/10/16 |
Reviewed by: Jackie
They went above and beyond. Dropped me off at my house, which was not on their route. Thanks so much
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| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Couples |
| Posted on: | 2015/10/17 |
| Activity Date: | 2015/10/13 |
Reviewed by: Arcglasgow
The Roberts representative was waiting close to the entrance to Baggage Claim and showed me where to go for pickup and which carousel would have my luggage. The loader whisked off my luggage and got it in the bus but was very careful to check he had everything. The driver was very careful. The only snag was he didn't know where my hotel was and it was just as well I did. Despite this a very good service.
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/14 |
| Activity Date: | 2015/10/11 |
Reviewed by: Emily
The bus was wonderful, the driver told me her favorite places to eat in town, I was picked up as soon as my baggage was off the triply and at my hotel in the shortest of times.
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/12 |
| Activity Date: | 2015/10/09 |
Reviewed by: Jackie
Fast on time pick up where we needed it will use it again
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/05 |
| Activity Date: | 2015/08/17 |
Reviewed by: Howard
Veltra representative who booked the reservation was friendly and efficient. Roberts Hawaii driver was friendly and arrived on time. Would definately recommend.
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/05 |
| Activity Date: | 2015/10/02 |
Reviewed by: Richard Horton
Great start to the holiday. Roberts rep found us at the airport and our transfer to the hotel was smooth and easy
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2015/09/23 |
| Activity Date: | 2015/09/10 |
Reviewed by: Richard Horton
Driver turned up at the expected time. Easy pick up and ride to airport.
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2015/09/23 |
| Activity Date: | 2015/09/19 |
Reviewed by: jackiemcb
The lei was beautiful and very fragrant. The greeter was exactly in the right spot and was polite and informative. I was very pleased.
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| Attended as: | Families |
| Posted on: | 2015/09/21 |
Reviewed by: Dana, Sydney.
The service was good, arrived on time, driver courteous and helpful.
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Families |
| Posted on: | 2015/09/21 |
| Activity Date: | 2015/09/09 |
Reviewed by: Dana, Sydney.
The service was good, arrived on time, driver courteous and helpful.
| Rating: | |
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families |
| Posted on: | 2015/09/21 |
| Activity Date: | 2015/09/13 |
Reviewed by: Jackie
On time great job this is the fourth time I have used the service.
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| Attended as: | Couples |
| Posted on: | 2015/09/20 |
Reviewed by: jackiemcb
The greeter was exactly were we were told she would be. The flowers were beautiful and the young women was very helpful. I was very pleased with this offering from start to finish.
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| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2015/09/20 |
| Activity Date: | 2015/09/09 |
Reviewed by: Rim
a nice trip from KOA to the hotel, with a nice driver
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/19 |
| Activity Date: | 2015/08/30 |
Reviewed by: Jackie
On time nice people great driving made it to the airport fast
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| Attended as: | Couples |
| Posted on: | 2015/09/09 |
Reviewed by: Jackie
This is the second time we used the shuttle from and to the airport. They were on time and very helpful. I am going to use them again.
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| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Couples |
| Posted on: | 2015/09/07 |
| Activity Date: | 2015/09/03 |
Reviewed by: Rob
This is an excellent idea and I'd highly recommend the lei greeting! As promised, the representative was waiting just outside our gate with our leis. The hospitality didn't end there as our rep walked with us to baggage claim, secured a porter for us and then found our hotel transfer van for us. She waited with us until we were on the van to our hotel. She would not accept a tip saying it was her pleasure to help. The leis come with a gift bag containing chocolates and care instructions for the leis. We kept ours in our hotel refrigerator and after 12 days we were able to take them home to show others....they still were beautiful and fragrant!
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| Attended as: | Families |
| Posted on: | 2015/09/06 |
Reviewed by: Letitia
The last thing we wanted to do at the beginning of our vacation was arrive in an unfamiliar airport, drag our luggage to wherever the car rental station was, sign a bunch of papers for a car rental, find the car, find the exit, and then find our way across the Island to our hotel. Sounds awful! So instead we were greeted with a friendly Aloha greeting, our bags were fetched from the baggage carousel, loaded into the very comfortable Roberts Hawaii van, and we were whisked across the Island to our hotel quickly and comfortably. It was so easy that we had the friendly Roberts driver pick us up again and return us to the airport. Our driver was at our hotel early, entertained us with stories of Island life on the way, and helped us find our way around the airport as well. Stress free and friendly, the only way to fly!
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2015/09/06 |
| Activity Date: | 2015/08/28 |
Reviewed by: Tony
We loved being greeted at the airport with these beautiful flower Leis. We were excited to get in the spirit of being in Hawaii.
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| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2015/09/02 |
| Activity Date: | 2015/08/30 |
Reviewed by: Sheryl
Excellent service! Would highly recommend it! There was someone waiting for me with a sign as soon as I exited and she escorted me directly to the baggage claim, wheeled my baggage away quickly, introduced me to the driver and left. The driver was efficient and friendly, offering lots of information about the island and took me directly to my hotel. I couldn't have asked for better service.
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/29 |
| Activity Date: | 2015/08/03 |
Reviewed by: Barbara
This was so convenient. I reserved transfers before leaving home, they were waiting for us after departing plane, took us to baggage claim for luggage and got us to hotel. Time to leave for airport, they were at the hotel for pickup and easily got us to airport. Will definitely use again and highly recommend this service.
| Rating: | |
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2015/08/29 |
| Activity Date: | 2015/08/28 |
Reviewed by: Christine
Hotel to Airport:
Got a confirmation email, called to check again the time and location on the day prior to pick up to the airport.
Nevertheless there was a 30 min. delay because the driver "forgot" to pick me up. Had to call 3 times to get things straight. Was on hold first time and got hung upon, second time also got hung upon while on hold. For the third time I got reconfirmed that the driver will promptly pick me up in a few min. which he actually did so I added a star.
Airport to Hotel:
Now this was a nice experience.
Flight got delayed but I think they check flight schedule on a real time basis.
Welcomed on arrival with a shell lei around the neck, there is a desk when you exit the baggage claim area, so it is really hard to miss. Nice van with cool air conditioning right to your door. Highly recommended!
All in all, don't rely too much on the hotel pickup time and arrange it early so that you have some extra time and don't miss the flight even if things get messed up.
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| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/23 |
| Activity Date: | 2015/08/18 |
Reviewed by: Pamela
The driver was fantastic and the price was awesome!
| Rating: | |
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| Packages: | [Departure] Hotel to Airport - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/23 |
| Activity Date: | 2015/07/29 |
Reviewed by: tom liu
the driver is very kindly, on time, high efficiency, strong recommend!
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/15 |
| Activity Date: | 2015/07/20 |
Reviewed by: LJW
At the airport gate on Hawaii's Big Island, my husband and I were both greeted with a shell lei and escorted to the shuttle bus. The driver provided current as well as historical information about the area during our trip to the resort. For our return trip home, the driver was on time and then upon arrival at the airport, we were personally escorted around the numerous security lines to the correct one for us. Roberts’ service was both professional and personable. We highly recommend them and look forward to using their services again in the future.
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| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2015/08/15 |
| Activity Date: | 2015/07/24 |
Reviewed by: Helen
I organized a limo pickup at Honolulu Airport to surprise my husband as he is a car fanatic! The limo was waiting for us, it was very clean and the driver was very pleasant. My husband is still talking about it! It was a great start to our Hawaiian Holiday.
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| Packages: | [Arrival] Airport to Waikiki - Luxury Stretch Limo (up to 7 passengers) |
| Attended as: | Couples |
| Posted on: | 2015/08/12 |
| Activity Date: | 2015/08/01 |
Reviewed by: Mrs Manga
Ashley, made this a most welcoming experience, took time to get to know us and gave a brief overview of the history of the Lei greeting.
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Families |
| Posted on: | 2015/08/11 |
| Activity Date: | 2015/08/07 |
Tips and suggestions
Reply from activity provider
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Aloha! Thank you for taking the time to review your greeting! We are happy to have given you a touch of Hawaii through these leis, and we hope that your trip to Maui was truly that of paradise. Mahalo! --Jesse I.