Reviewed by: かっつ
I arrived at the hotel entrance earlier than the scheduled pickup time, and they were already waiting for me, which allowed me to reach the airport with plenty of time to spare. It was very helpful.
迎え予定時間より早めにホテルの玄関に行ったらすでに待っていてくださり,余裕を持って空港に着けました。非常に助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/23 |
| Activity Date: | 2022/07/18 |
Reviewed by: Rachel - LTW Travel
My clients arrived in Hawaii, and were immediately greeted with a text to help them find their leis at baggage claim. The company had a sign with their names listed, and their lei's ready to go. I can't wait to use this arrival surprise in the future!
| Rating: | |
|---|---|
| Packages: | Fragrant Honeymoon Special (Two Single Strand Tuberose & Orchid Lei) |
| Attended as: | Couples |
| Posted on: | 2022/07/19 |
| Activity Date: | 2022/07/17 |
Reviewed by: tacname:taco
It was a large tour bus instead of the usual one, but I was able to get to the airport comfortably. There are signs indicating the drop-off locations by airline, so it's reassuring.
いつものバスではなく大型観光バスでしたが、快適に空港まで行けました。
降りる場所の航空会社別に案内があるのっで安心です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2022/07/19 |
| Activity Date: | 2022/07/09 |
Reviewed by: けんちゃん、
Hawaiian Airlines was supposed to be at Terminal 1, but for some reason, I was dropped off at Terminal 2. As a result, I had to walk back through the corridor with my heavy suitcase and golf bag in the heat. For 10 minutes...
If they specialize in transportation, I wish they would confirm things a bit more.
I hope no more victims come from this...
ハワイアン航空は、第一ターミナンルに変更になっているはずなのに、何故か第2ターミナルで降ろされました。おかげで暑い中、重いスーツケース、ゴルフバックを担いで来た通路を戻りました。10分間、、、、
送迎が専門なら、もう少し、確認していて欲しかったです。
これからも被害者が出ません様に、、、
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2022/07/18 |
| Activity Date: | 2022/07/17 |
Reviewed by: Jen
On time, very professional, courteous highly recommend
| Rating: | |
|---|---|
| Packages: | Mercedes Sprinter Van Airport Arrival (up to 14 passengers) |
| Attended as: | Families |
| Posted on: | 2022/07/18 |
| Activity Date: | 2022/07/16 |
Reviewed by: Julir
Didn't show up to pick us up at the airport. Left us stranded and ended up in a taxi. Big waste of money.
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/07/18 |
| Activity Date: | 2022/07/16 |
Reviewed by: モカちゃん
The driver was wearing a mask. I think the fare is a bit higher than a flat-rate taxi or Uber, but I always use this service, so I feel safe. I will use it again next time.
ドライバーの方は、マスクを着用されてました。金額は、定額タクシーやウーバーより高めかと思いますがいつも利用しているので安心です。また、次回も利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2022/07/17 |
| Activity Date: | 2022/06/23 |
Reviewed by: ローズ
It can't be helped, but the prices have gone up compared to before. If I'm alone, I'll use the shuttle bus, but if there are two or more people, I think a taxi would be better. Also, as I've mentioned before, there is only one drop-off point at Hilton Hawaiian Village, and depending on where you're staying, it can be quite a walk from where you get dropped off, so in that regard, a taxi might be better as well.
しょうがないですが、以前より値上がりしてて一人でならシャトルバス使いますが、2人以上ならタクシーがいいかなと思いました。
あと、前からですがヒルトンハワイヴィレッジのドロップオフポイントは一箇所しかなく、降りた場所から泊まる場所によってはすごい歩くので、やはりこの点もタクシーの方がいいのかもしれません。。。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/16 |
| Activity Date: | 2022/06/22 |
Reviewed by: かっつ
There was an issue with the engine, so I had to switch buses midway. As a result, it took longer than usual. Other than that, there were no problems.
エンジン不調があって,バスを途中で乗り換えることになりました。そのため,通常より時間がかかりました。それ以外は問題ありませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/14 |
| Activity Date: | 2022/07/10 |
Reviewed by: MIKU
This time, I used the shuttle service from the airport to the hotel again, and the driver was a cheerful person who friendly chatted with me saying, "I LOVE JAPAN!" The service was great, and when we arrived at the airport, I was dropped off near the airline check-in counter, which allowed me to check in without having to walk unnecessarily through the airport. It was really good! I would like to use it again. Thank you!
今回も空港からホテルまでの送迎シャトルを利用させていただきましたが、運転手さんも陽気な方で「I LOVE JAPAN!」とフレンドリーに話しかけてくれて対応も良く、空港に着く際も航空会社のチェックインカウンター付近に下車させていただき無駄に空港内を歩かずにチェックインを済ませる事が出来てとても良かったです!また利用したいと思います。ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2022/07/14 |
| Activity Date: | 2022/07/12 |
Reviewed by: KANA
This time, I used the service when I arrived in Honolulu on a flight from Japan. Currently, due to the COVID-19 pandemic, the group exit was closed that day, so I exited through the individual exit. It seems that one of them is closed depending on the day. As soon as I exited, there was a Roberts booth, and since I had made a reservation in advance, there was a sign with my name on it. You can use the service without a reservation, but when I arrived in Honolulu on a domestic flight in April this year, it was after 5 PM, and there were no staff around, so I ended up taking a taxi. Therefore, having a reservation is definitely more reassuring. There are still few Japanese tourists, and I thought it would take time to depart, but the waiting time was less than 5 minutes. There were only three groups, including myself, totaling six people, and we departed and arrived at our destination in 40 minutes. (The second of three locations) The driver was friendly and pleasant. I plan to make a reservation and use the service again next time.
今回は、日本からのフライトでホノルルへ到着した時に利用しました。
現在、コロナ禍の為、その日は団体出口はCLOSEしていて、個人出口から出ました。
日によって、どちらかがCLOSEするようです。
出ると、すぐロバーツのブースがあり、事前予約だった為、私の名前を書いた札が貼ってありました。
事前予約がなくても利用出来ますが、今年の4月に国内線でホノルルに入った時は17時を過ぎていた為、スタッフさんは誰もいなくて、結局、タクシーを利用したので、やはり、事前予約の方が安心できます。
まだまだ日本人観光客が少なく、出発まで時間がかかるかと思いきや、待ち時間は5分間もなかったです。
お客様は私を含め、3組のみ6人でしたが、出発し、目的地まで40分間で着きました。
(3箇所中の2番目)
ドライバーさんもにこやかで感じが良かったです。
また次回も事前予約して利用しようと思っています。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/14 |
| Activity Date: | 2022/07/13 |
Reviewed by: Markun
I booked a shuttle from the hotel to Honolulu Airport, and on the day of the trip, I waited at the meeting point, but the bus didn't arrive even after some time. When I went outside, I found it stopped a little further back, unloading luggage. Most of the passengers were Americans, with only one or two Japanese, including us. Usually, for optional tours, they come to call you in the lobby, but this time there was none, and if we hadn't noticed the bus in the back, we might have been left behind. This shuttle operates entirely in English, so for those who are not confident in their English skills, it might be a bit risky as you may not know which terminal to get off at.
ホテルからホノルル空港までのシャトルということで申し込みをして当日に至りました。
集合場所で待っていると時間が過ぎてもバスは来なかったので、外に出てみると少し後方で止まって荷物の積み下ろし作業をしていました。
ほとんどがアメリカ人で、日本人は私たちともう一人くらい。
普段のオプショナルツアーだと集合ロビーに呼びにくるのだが、今回はそれもなくて後方のバスに気が付かなければおいて行かれることもあったかもしれない。
このシャトルは、すべて英語でのやりとりなので、英語が苦手な方は降りるターミナルもわからずちょっとリスクが多いかもしれません。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2022/07/14 |
| Activity Date: | 2022/07/12 |
Reviewed by: どんぐり
I always use this service when I go to Hawaii. The drivers are friendly and on time, and the prices are reasonable. If there are a lot of people, a taxi might be a good option, but since it's usually just the two of us, this is cheaper and more convenient.
ハワイに行った時はいつも利用しています。
時間通りでフレンドリーな運転手さんで、値段も手ごろ。人数が多い場合はタクシーでもいいかもしれないけど、いつも二人なのでこちらの方が安くて利用しやすいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2022/07/10 |
| Activity Date: | 2022/07/08 |
Reviewed by: どんぐり
Whenever I come to Hawaii, I always use their shuttle service. It's reliable. This time there were about five families, but a regular bus arrived, so we were able to ride comfortably with plenty of space. Everything from check-in to guidance and boarding the bus was smooth and great.
ハワイに来ると、必ず送迎に利用します。安定しています。
今回は5家族程度でしたが、普通のバスがやってきたので、ゆったりと距離もとって乗車できました。
受付から誘導、バスへの乗り込みまで、全てスムーズでよかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2022/07/09 |
| Activity Date: | 2022/07/03 |
Reviewed by: Susan M.
Fly Shuttle Airport Transportation were in touch with us with pick-up times and the exact location on our pick-up from our hotel. This was very helpful since there were lots of shuttle vans picking up for transportation. They were on time and dropped off passengers at their prospective airlines.
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/07/09 |
| Activity Date: | 2022/06/16 |
Reviewed by: Myu
Right outside the exit, there was a Roberts kiosk. I had made a reservation in advance, but when I asked the staff, they said you could ride without a reservation as well. There were about four hotels on the route, and it didn't take much time. The fare included a tip, which made it very convenient. The airport transfer was also on time and went very smoothly. I think I will request this service again next time.
出口を出てすぐ見えるところにロバーツのキオスクがありました。事前予約をしたけれど、係の人に聞いたら予約なくても乗れるそうです。回るホテルも4件ほどで時間もそれほどかからず、代金にチップも含まれていたので楽ちんでした。空港への送迎も時間通りに迎えにきてくれて大変スムーズでした。次回もお願いすると思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/09 |
| Activity Date: | 2022/06/14 |
Reviewed by: ちかげ
As soon as I exited the group exit, I saw a yellow stand right in front of me, so I recognized it immediately. My name was also displayed prominently. After gathering and walking a short distance, I was able to get into the car right away.
団体出口を出てすぐ前に黄色いスタンドがあったのですぐにわかりました。私の名前も大きく表示してありました。集合して少し歩いただけで車にもすぐに乗れました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/05 |
| Activity Date: | 2022/07/03 |
Reviewed by: Jim B UK
Excellent punctual service with friendly drivers and immaculately clean vehicles
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/30 |
Reviewed by: Kieran
I have used fly shuttle a few times over the last few months, I booked and even called 24hrs to confirm. Drivers have been late or arrived to the wrong locations. My suggestion is to wait outside airport/hotel 30 mins early if they don’t arrive within 15 mins call the number and ask where they are. Once my driver overslept but arrived another time they went to the wrong place/ they did refund but that doesn’t help when you need to get to the airport. Travelled with friends and they had similar experiences. Fine if you have plenty of time and quite relaxed but wouldn’t bother if more than 2 of you. Uber to airport is only the cost of 1.5 of this shuttle.
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Friends |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/11 |
Reviewed by: みれか
I was scheduled for 9:45 and waited about 10 minutes early, but they didn't arrive for a while. Since it said to call if they didn't come after 15 minutes, I decided to give them a call. They said they were on their way, but another foreigner with a 10:00 reservation arrived first (I think it was around 10:05). Our reserved vehicle arrived about 5 minutes later.
I thought maybe it was unavoidable since they were picking up from other hotels, but we were actually the first. After picking up one more person, the ride to the airport went smoothly. I felt like we had plenty of time to spare, so it was fine, but it was a bit nerve-wracking. However, I might use them again! (laughs)
9時45分予定で10分位前から待ってましたが、なかなかこない。15分待って来なければ電話をと書いてあったからかけてみました。向かっているということでしたが、他の外国人10時の予約の方が先に到着し、(それでも10時5分とかだったと思います)その後5分位で私たちの予約車が到着しました。
他のホテル周りながらだし仕方ないのかな?と思ったら私たちが1番目。その後1か所ピックアップした後はスムーズに走り空港へ。元々時間には余裕あり過ぎる感じだったので構いませんが、ヒヤヒヤしました。でもまた使うかもしれません 笑
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/30 |
Reviewed by: sora
My daughter traveled to Hawaii alone, so I used your service. It was very safe and reassuring. Thank you very much.
娘が一人でハワイまで行ったので、
利用させて頂きました。
とても安全、安心でした。
ありがとうございました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/28 |
| Activity Date: | 2022/06/26 |
Reviewed by: Danny G.
We had scheduled Fly Shuttle to pick us up at our Waikiki hotel to take us back to the HNL airport. I received a call from a Fly Shuttle dispatcher the day before our departure; she told me over the phone that we would be picked up at our hotel the next day between 1:00 and 1:15 pm (which was fine). On our departure day, I called Fly Shuttle at 12:45 pm just to confirm the pickup-I was told everything was fine, and to look for the shuttle around 1:00 pm. At 1:15 pm, with no shuttle in sight, I called Fly Shuttle and was told that the driver would arrive within 10 minutes. At 1:30 pm, with no sign of the shuttle, I called again. This time the dispatcher told me there had been a mix-up, and that there was no shuttle available to pick us up until the 2:00 - 2:15 pm window. It was a 30 minute trip to the airport, and our plane started boarding at 3:40 pm. I told the dispatcher to cancel our pickup, and that we would take a cab. The dispatcher apologized and said that I would receive a refund for that portion of our trip. It's been over 2 weeks, and NO REFUND! This is unacceptable and very unprofessional. I absolutely DO NOT recommend Fly Shuttle transportation service!
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/06/27 |
| Activity Date: | 2022/06/05 |
Reviewed by: Karina
Arrived in 5 min after calling FlyShuttle. Thank you
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/24 |
| Activity Date: | 2022/06/22 |
Reviewed by: Sean C. Wong
My lifesaver
The only shuttle I chanced upon moment I step out of airport
We ain’t got nothing at the airport exit
Dedicated route for smaller group meaning you get to your destination in no time
The thing is, I arrived a tad earlier, too early at the hotel they refuse to check me in. Then again the daily lies with the hotel.
Might not be the cheapest option out there, but I am glad with the service rendered overall
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/19 |
| Activity Date: | 2022/05/29 |
Reviewed by: mma
I was relieved that they picked me up on time. The driver was kind and pleasant. The air conditioning in the car was effective, so as someone who gets cold easily, I wished I had brought a light jacket.
時間通りにちゃんとピックアップしてくださり、安心しました。ドライバーさんは親切で感じ良かったです。車内は冷房が効いているので寒がりな私は羽織りものがあればよかったなと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/18 |
| Activity Date: | 2022/05/26 |
Reviewed by: Kieran
Booked the first time, they never showed and apparently went to the wrong hotel and blamed me. Second time arrived but the driver slept in so was 30 mins late for an international fight pick up. I mean they are cheap so worth trying but just leave plenty of time and make sure if they are more than 5 mins late to call and ensure they are still coming don’t just wait.
| Rating: | |
|---|---|
| Packages: | [Arrival & Departure] Round Trip Waikiki Airport Shuttle |
| Attended as: | Friends |
| Posted on: | 2022/06/18 |
| Activity Date: | 2022/05/29 |
Reviewed by: Haole Bill
They asked that we give our arrival information and then to call once we got our bags. After waiting 40 mins for the bags to come we figured they probably built that into the lead time, so we call and are told it will be another 30-35 minutes for the shuttle to arrive. Why even book a time then? After waiting 40 mins for a “grey sprinter” a black sprinter shows up and - surprise- they didn’t know we were bringing surfboards, even though we paid extra for them. Got into the van and then waited another 20 minutes for another group to finish getting their bags before finally leaving them for “the next shuttle”. I believe they put multiple reservations together because the other people on the shuttle were groaning even louder than we were. Tried to charge extra for the surfboards we’d already reserved. All in all took 1.5 hrs to get to the hotel. Will be taking any other ride next time.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Waikiki Hotel: One Way Shuttle |
| Attended as: | Couples |
| Posted on: | 2022/06/17 |
| Activity Date: | 2022/06/15 |
Reviewed by: MIYUKI
On the day of arrival at the airport, the personal exit was not open, so I exited through the group exit, but right after exiting, there was a Roberts Hawaii counter desk. During immigration, I ended up being questioned for nearly an hour in a separate room, which made me late compared to my planned schedule. However, when I went to the desk, they immediately called my name and said, "We've been waiting for you!" I was able to board the shuttle without any issues, just as usual. Since it is a major company, I felt reassured, and I think it's great that they can communicate in Japanese at the counter.
体験日(空港到着日)は個人用出口は空いておらず、団体用出口から出ますが、出てすぐロバーツハワイのカウンターデスクがあります。入国審査時(イミグレーション)別室にて1時間弱ほど質問を受けることになってしまい予定の時間より遅くなってしまったのですが、デスクに行くとすぐに『お待ちしていました!』と名前を呼んでいただき、通常通り何事もなくシャトルに乗ることができました。やはり大手の会社なので安心できるし、カウンターでは日本語も通じるので良いと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2022/06/17 |
| Activity Date: | 2022/06/09 |
Reviewed by: Chris
We were greeted by sign on the way to the baggage claim. The greeter had beautiful flower leis for us waiting and helped up put them on and also helped with directions to the baggage claim and rental car facility. It was my dad's and son's first time to Hawaii, so we wanted to do something special and it didn't disappoint.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/16 |
| Activity Date: | 2022/06/09 |
Reviewed by: のんたん
I was worried about my trip to Hawaii after a long time, but there was a prominent counter right after exiting Honolulu Airport, making it easy to find. I was lucky with the timing, as I was able to board the bus with almost no waiting time.
久しぶりのハワイで心配だったけど、ホノルル空港でて目立つところにカウンターがありわかりやすかった。
タイミングがよかったのか、私はほぼ待ち時間なしでバスに乗れました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/12 |
| Activity Date: | 2022/06/10 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha Rachel!
Thank you for your wonderful review! Jonny had a great time with the couple, and I will inform him of your praises. We look forward to servicing many more clients in the future.
Mahalo!
-- Jesse I.