On time and comfortable. No stress and easy to use
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Attended as: | Solo Travelers |
Activity Date: | 2017/12/10 |
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Easy and comfortable to use. No stress with competent drivers
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Attended as: | Solo Travelers |
Activity Date: | 2017/12/06 |
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Very polite, on time, smooth delivery to the airport
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Attended as: | Solo Travelers |
Activity Date: | 2017/12/28 |
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My husband forgot his wallet on the plane so we had to make the driver wait. But there was absolutely no fuss. Both ways we were the only clients. Our driver was excellent and he gave us some excellent pointers on the island along the way!
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Attended as: | Couples |
Activity Date: | 2017/12/26 |
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Review:great service drivers on time and courteous George H
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Attended as: | Couples |
Activity Date: | 2017/12/24 |
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Driver was waiting at baggage claim for my transport to Waikoloa, and was prompt at my hotel pickup to return to the airport. Accolades for your wonderful service!
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Attended as: | Solo Travelers |
Activity Date: | 2017/11/24 |
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Make sure you let whomever is receiving the Lei know in advance.
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Attended as: | Families with Young Children |
Activity Date: | 2017/12/14 |
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I surprised everyone by getting the leis for them. Greeters with the leis were there right as we got off the plane.
What a great way to start a vacation!!
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Attended as: | Families |
Activity Date: | 2017/11/21 |
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We were welcomed by the shuttle people and directed to where the shuttle was waiting. Lots of good info from the shuttle driver.
On time.
Friendly
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Attended as: | Families |
Activity Date: | 2017/11/21 |
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We were met by a smiling face and wisked off the the transportation. The ride was direct and swift. The driver helped us with our bags.
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Attended as: | Couples |
Activity Date: | 2017/11/23 |
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Pleasant drivers, on time, and they have your name and look you up you.
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Attended as: | Couples |
Activity Date: | 2017/11/15 |
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Great service, affordable, clean, on time. Staff was friendly.
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Attended as: | Friends |
Activity Date: | 2017/12/08 |
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Very beautiful! The perfect touch for my granddaughters first trip to the islands.
The Lady that met us at the airport was wonderful in welcoming us.
Aloha Nadine!
Thank you for taking the time to review your lei greeting with Briana! She truly loves every second of making our guests welcome to the island. Hopefully we can have the opportunity to serve you again in the future, and we hope you had a wonderful vacation here on our islands! Mahalo!
-- Jesse I.
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Attended as: | Families with Young Children |
Activity Date: | 2017/11/19 |
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While the driver and bus ride went perfect, the process to find the person to check in with was poor. First, it was tough to find her and then when I did she just kept moving around without making eye contact with anyone. I had to follow her around in order to finally get her attention and check in. She was rude and not helpful at all. I suggest you figure out a way to make the find and check-in process better.
Thank you.
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Attended as: | Couples |
Activity Date: | 2017/12/02 |
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Was so impressed, our flight was delayed and they were still there.
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Attended as: | Friends |
Activity Date: | 2017/11/24 |
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Advertising tell you about one or two persons waiting for you to give you a warm welcome, help you with information and overall, make you feel the love of Hawaii.
I got one person that pretty much said, welcome to Hawaii, hang the flowers in our neck and tell us; "you luggage is in 5 (it was actually in 4) and the shuttles stop and the end of the building". The entire interaction didn't last a minute. At least offer to take a picture of is?! I was expecting a little bit more of welcome feeling for the money paid!!! Beautiful flowers thou!
Aloha Romel & Adys!
Thank you for taking the time to review your lei greeting! It is disappointing to have learned that the experience was not according to plan, and we have notified the Maui dispatch office about that. We do apologize for any inconvenience, and we do know that this particular day had many delayed flights coming in at once. While we are glad you liked the quality of the lei, we will use this information to better our services.
Mahalo!
-- Jesse I.
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Attended as: | Couples |
Activity Date: | 2017/11/16 |
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Everything was great. Would do it again without reservation.
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Attended as: | Couples |
Activity Date: | 2017/11/11 |
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Such a nice way to be greeted! The company called in advance to make sure the flight info was accurate.
Aloha!
Thank you for taking the time to review your lei greeting experience! We hope that this lei greeting was a meaningful kick-start to your Hawaiian vacation. We enjoy making sure that details are always correct so we can making your lei greeting happen. It is wonderful to have learned your greeting went well, and we hope to have the opportunity to serve you again in the future!
Mahalo!
-- Jesse I.
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Attended as: | Couples |
Activity Date: | 2017/10/28 |
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The initial greeting was great! The lady who greeted me with the sign that had my name on it was very professional and had a cheery disposition. At the end of the ride, I don’t know if the driver was just tired or if he just didn’t hear me, but I said thank you for the ride and I got no response. No matter, I did enjoy the experience all in all!
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Attended as: | Solo Travelers |
Activity Date: | 2017/11/08 |
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My friend had traveled more than 24 hours & was dead-beat weary! Veltra arranged a warm welcome, speedy transport, and safe baggage handling.
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Attended as: | Solo Travelers |
Activity Date: | 2017/10/18 |
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On time and friendly! I love using yoir services because I know that I will be more than satified.
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Attended as: | Friends |
Activity Date: | 2017/10/17 |
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Was met in the airport by a very helpful guide who then took me to the bus, helping with my suitcase. The driver drove safely and got me to my destination without any problems. Mahalo nui loa!
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Attended as: | Solo Travelers |
Activity Date: | 2017/11/07 |
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Thank you for making my sister-in-laws’s 1st trip to Hawaii so special! She was thrilled & so excited to be greeted with her lei!
Aloha Ruth! Aww, what a lovely photo!! Mahalo nui loa for sharing with us and taking the time to write us about the experience. We are absolutely honored to have helped make her first trip to the island a memorable one. Safe travels and happy holidays!
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Attended as: | Families |
Activity Date: | 2017/11/06 |
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Solo middle aged female traveler arriving at night in the unknown: felt comfortable and safe with the process. Friendly informative driver. Recommend!
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Attended as: | Solo Travelers |
Activity Date: | 2017/10/30 |
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Solo middle aged female traveler: a friendly informative and interesting driver. Ease of requesting and ease of transportation. My only complaint: didn't want to leave Hawaii!!
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Attended as: | Solo Travelers |
Activity Date: | 2017/11/02 |
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Service was excellent. I am disabled with difficulty walking and use a walker. The driver was a great help helping me up the steps at the Royal Sea Cliff Resort where there were inadequate hand rails at the time due to painting. He also carried the suitcase up to reception as well as carrying up the walker. The driver should be commended for his help.
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Attended as: | Couples |
Activity Date: | 2017/11/02 |
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Booked online, placed pick up time for 10:30AM from my hotel to Kahului Airport. It got changed to 11:30AM pick up time. I called them the day before my flight to change my hotel pick up time back to 10:30AM which they honored. Driver actually arrived a little early, he helped us in loading our two luggage. Courteous driver thank all of the passegers for visiting Maui. He drove the clean, comfortable, air-conditioned shuttle bus at or under the speed limit. I am a repeat Roberts Hawaii paying customer. The company met my expectations and I highly recommend them.
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Attended as: | Couples |
Activity Date: | 2017/10/30 |
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I waited about 10 minutes for a ride to my hotel, driver very friendly.
Pick up at hotel I waited only 5 mins so all in all great service, I will use them again next time I am in Hawaii.
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Attended as: | Solo Travelers |
Activity Date: | 2017/10/28 |
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Welcomed at the airport’s arrival area by a company employee who kindly gave us needed directions. Waited about 20 minutes for the shuttle bus to arrive outside the Maui Airport terminal building. Shuttle bus clean and comfortable. Female shuttle bus driver was courteous but drove the shuttle bus too fast with a fuul load of passengers. I noticed that whenever a traffiic light would turn from green to orange, she sped up to beat the red light, which she actually did twice. We have patronized Roberts Hawaii in our previous visits to Oahu and we were satisfied with their services, these are the reasons I chose this company again.
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Attended as: | Couples |
Activity Date: | 2017/10/22 |
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the driver was on time, entertaining. it was just a bit of a turnoff the way he pushed for gratuities
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Attended as: | Couples |
Activity Date: | 2017/10/05 |
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Reply from activity provider
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Aloha Vicki!
Thank you for sharing your lei greeting experience! It is absolutely wonderful how the surprise really did them in! My hope is your vacation went well, and hopefully this lei greeting was a "kick-start" to it! Thank you again, and have a Happy Holiday Season!
Mahalo Nui!
-- Jesse I.