Hawaii
I was able to see sea turtles from the boat, but it was difficult to swim with them as I had imagined. Since all the explanations were in English, I could enjoy the exotic atmosphere, but there were parts I didn't fully understand, which made me a bit anxious. The weather was nice, but perhaps because it was the rainy season, the sea was murky, and I couldn't see down to the bottom. Still, I think it was a valuable experience.
船の上からウミガメを見ることができたのですが、想像していた一緒に泳ぐことは難しかったです。説明は全て英語のため、異国気分を味わうことは出来ましたが、全て理解できないので不安な部分はありました。天気はよかったのですが、雨季だからか海が濁っていて、下まで見ることが出来ませんでした。それでも貴重な経験ができたと思います。
I previously used another tour, but this one was definitely better! Kayaking, stand-up paddleboarding, snorkeling, and above all, it felt like we were playing with turtles on the banana boat!
以前他のツアーを利用しましたが、断然今回が良かった! カヤック サップ シュノーケリング 何よりバナナボートで亀のと一緒に遊んだ感じでした!
Please be sure to take me to Captain Turtle!
是非 キャプテンな亀のところまで連れてってもらって下さい!
Aloha Baby,
Thank you for joining the KBOS tour. I'm glad you were able to see the sea turtles. I'm happy to hear you enjoyed the KBOS tour. We look forward to your next visit.
Mahalo!
Team KBOS
Aloha ベビーさま
KBOS のツアーにご参加いただき、ありがとうございました。海亀も見れたんですね。KBOSのツアーを楽しんで頂けてうれしいです。
またのお越しをお待ちいたしております。
Mahalo!
Team KBOS
The participation day was very few, and it was almost like a private charter. The weather was nice, and the sea was so clear that I could see the bottom. I could even see fish resting on the seabed! There were also a few turtles swimming, which was amazing!
The boat has a restroom, but I didn't use it, so I can't say if it's clean. However, I saw a few others using it. You can buy drinks on board (soft drinks and alcohol), and they also mentioned that snacks are available for free. I tried the recommended snacks, and they were truly free.
After the experience, there aren't many places to change out of your swimsuit, but the restroom on the first floor of the hotel where the reception is located was not locked, so I could change there. No one seemed to get seasick during the sailing. Depending on the time, you might see dolphins jumping in the distance, and in February and March, you can also see whales. On the day of the experience, I spotted dolphins and whales a bit far away while sailing!
参加日はとても少なくほぼ貸し切り状態でした。天気ぐ良く海も底が見えるまで透き通っていました。海底で休んでいる魚も見えました!亀も数匹泳いでおり最高でした!
船にはお手洗いもありますが使用していないので綺麗かは分かりません…。他の方は何人か使用されていました。後払いですが飲み物も船上で買えます。(ソフトドリンクやお酒など)またスナック菓子を無料で食べてねと言われます。おすすめを食べましたが本当に無料でした。
体験後、水着を着替えるところはあまりありませんが受付のあるホテルの一階のお手洗いはロックがかかっておらず使用できたのでそこで着替えることも出来ます。セーリングで酔っている方も居ませんでした。時間によってはイルカが跳ねているところが遠くに見えたり、2~3月はクジラも見れたりします。体験日はセーリング中にイルカやクジラが少し遠くに見えました!
It was soo fun the crew members where so nice and kind to everyone and at the end they told us where some things were made in the island that was cool.
The staff were very friendly and easy to talk to, and I had a great time! During the banana boat ride, I was able to encounter a group of sea turtles, making it a very satisfying tour!
スタッフの皆さんとても気さくで話しやすく、楽しい時間が過ごせました!
バナナボート中、海亀の群れと遭遇することができ大満足のツアーとなりました!
Aloha Yoshi,
Thank you for participating in the sandbar tour with KBOS. We are all delighted to hear that you enjoyed the tour. Encountering sea turtles was truly a lucky experience. We look forward to your next participation.
Mahalo,
Team KBOS
Aloha ヨッシーさま
この度はKBOSのサンドバーツアーにご参加いただき、ありがとうございました。
ツアーも楽しんで頂けてクルー一同うれしく思います。
海亀に遭遇できたのは、本当にラッキーだったと思います。
またのご参加をクルー一同お待ちいたしております。
Mahalo,
Team KBOS
Even though it rained & the sun barely came out. We still had a great time. I especially had a great time being in the water with all the activities were provided. Shout out to the team. They were amazing and fun group to be with. Highly recommended but def much better if it was warmer.
- [ ] Calvin kaawa
- [ ] Sandy brueland
- [ ] Preston swann
- [ ] Guy kalilikane
- [ ] Tally lonno
- [ ] Jason baker
- [ ] Satomi chun
- [ ] Shannon
- [ ] Kalani (revese) jeremiah
- [ ] Jesse
Make sure it's sunny & not raining
Aloha Lam,
Thank you for your 5 stars reviews. We are so happy to hear that you enjoyed our tour.
We hope to see you again soon.
Mahalo,
Team KBOS
This outing was not what I expected. Given the description of "turtle canyon" I assumed we were going to some rather exotic location to swim and snorkel with the sea turtles. As it turns out, its just about a mile off of Waikiki Beach and it was full of boats with other snorkelers making it quite a crowded experience. Although we did see two turtles (or maybe the same turtle twice), it certainly wasn't the grand adventure it was made out to be. The water was quite murky and the coral was anything but pretty. And on top of all that, we could have booked directly with the tour company for 25% less. That was disappointing.
I will say the crew was very pleasant and the sail after was good.
It was my first time on a helicopter, and it was exciting. The pilot provided explanations in Japanese, which was helpful. Well, since it was volcanic activity, it couldn't be helped, but I didn't get to see the red lava of Kilauea. Also, it wasn't a landing tour to the waterfall, but I was hoping to see it, so I was a bit disappointed.
ヘリコプターの初搭乗なこともありますが、エキサイティングでした。パイロットさんが日本語でも解説してくれたので、助かりました。まあ、火山活動なので仕方ないですが、キラウエアの赤い溶岩は見られませんでした。あと、滝への着陸ツアーではありませんが、見られると思っていたので少し残念です。
I think it would be better if it were the passenger seat. When someone outside the group rides in the co-pilot seat, their clothing and behavior can affect the comfort and visibility for the people in
やはり助手席だったらと思います。グループ外の人がパイロット助手席に同乗した場合、その人の服装、振る舞いで、後席の人は快適性、外の見易さに影響アリです。ガイダンス通り暗めの服装をして欲しいです。
The explanations are in English, so it's tough with limited language skills, but I managed somehow (^ - ^)
Anyway, the dolphins are adorable!
Playing, swimming, and feeding them was a valuable experience.
説明は英語なので、半端な語力では辛いけど、まあ、なんとかなります(^-^)
とにかく、イルカはかわいいです!
一緒に遊び、泳ぎ、エサやり。貴重な体験でした。
Even if you're not very good at English, you should challenge yourself. You'll manage somehow. If you care about dolphins and closely observe the instructor's actions, you'll understand where it's oka
多少、英語が苦手でもチャレンジすべきです。なんとかなります。イルカを大事に思い、インストラクターの動作をよく見れば触って良いところがわかります。
We chartered a boat for our group of 11 across three generations. From the moment we made the reservation, the email communication was very polite and reassuring. On the day of the trip, the weather was great, and we were able to see a lot of whales, a large pod of dolphins, sea turtles, and fish, which made us very satisfied. The sight of the large pod of dolphins was particularly incredible and moving. The guide and driver, as well as the boat captain, were kind and made every effort to find dolphins for us. Although the kids couldn't snorkel, it seems the captain entertained them well. The snacks with bags were a big hit with both adults and children, and everyone plans to take them to school and work after returning home. Thank you very much!
3世代11名だったのでチャーターでお世話になりました。
予約時点からメールでのやり取りがとても丁寧で安心できました。
当日はいいお天気でクジラもイルカの大群も海ガメも魚もたくさんみれて大満足でした。特にイルカの大群もは信じられないくらいいて感動しました。
ガイド兼ドライバーさん、船のキャプテンも親切でいるかを一生懸命探してくださいました。子供達はシュノーケルはできませんでしたがキャプテンに楽しませてもらったようです。バッグ付きのスナックは大人も子供も大喜びで、帰国後も皆学校や職場に持って行くそうです。本当にありがとうございました!
There were no people who got seasick, but it was quite rocky in some areas. If you're worried, I recommend taking motion sickness medication. Also, if you have binoculars, I think it's great to be abl
船酔いする人はいませんでしたが場所によってかなり揺れがありました。心配な方は酔い止め服用をお勧めします。また、双眼鏡があればご自身でもクジラたちを探せていいと思います
Thank you very much for using the Sea Hawaii tour. We were delighted to hear that you enjoyed the experience with the whales! We sincerely appreciate that your family of three generations was able to safely and enjoyably make the most of the tour. We look forward to your next visit. Mahalo!
この度はシーハワイのツアーをご利用いただき、誠にありがとうございます。
クジラさんまで堪能できたと聞いたときは、私たちスタッフもうれしくなってしまいました!
ご家族3世代で安全で楽しくツアーを満喫いただき、心より感謝いたします。
またのご利用を、心よりお待ちしております。
マハロ!
My daughter and I took this trip to celebrate our same birthdays. We had a great fun with the other guests and the crew members! Mitchell and Mark we’re awesome house.
We saw a bunch of turtles. It was amazing!! Also the crew was so great
the crew was awesome!! if you’re visiting this is 100% something you should do! we saw lots of turtles and the crew even dove down to show us sea urchins and an octopus too! it was such an amazing experience!
The Angel Sea was very beautiful. Thanks to the thorough explanation and practice time for snorkeling, I was able to swim to my heart's content during the actual event. Fortunately, a sea turtle that had been resting in a coral cave came out, and I was able to swim with it.
天使の海とても綺麗でした
シュノーケルの丁寧な説明や練習時間のおかげで本番思う存分泳げました
ラッキーなことに珊瑚の洞穴で寝ていた海亀が出てきてくれて一緒に泳ぐこともできました
It's recommended to carefully peek into the coral holes to look for sea turtles.
海亀は珊瑚の穴の中にいるようなので注意深く覗いて探すのがおすすめです
Excellent crew. Very knowledgeable and made sure everyone had a positive experience. All ages can do this experience. We saw humpback whales on the boat ride to snorkeling and a pod of dolphins joined us in the bay while snorkeling. It was a very fun experience and I would highly recommend it.
Do it, you won’t be disappointed.
I had given up on making a reservation through the official booking site, but then I found this tour and signed up. Since I didn't have a rental car, it was really helpful that they provided transportation to the hotel. The rental equipment was properly arranged, and the driver was a fun person, which was great.
公式予約サイトで予約が取れなかったので諦めていたところ、こちらのツアーを見つけて申し込みました。
レンタカーしていなかったので、ホテルに送迎してもらえて本当に助かりました。
レンタル道具もキチンとあり、ドライバーさんも楽しい方で良かったです。
At first, I struggled with snorkeling, but gradually I got used to it and was able to calmly enjoy the beautiful sea. I was able to see dolphins and sea turtles, and at the end, I even saw a mother whale and her calf from the boat, which was incredibly exciting! The staff were bright and friendly, making the tour a lot of fun! I want to come back after preparing for seasickness!
最初シュノーケリングに苦戦しましたが、徐々に慣れて綺麗な海を落ち着いて見ることが出来ました。
イルカやウミガメを見ることができ、最後に船から鯨の親子も見ることができて大興奮でした!
スタッフの皆さんは明るくフレンドリーで楽しくツアーを満喫できました!
船酔い対策してまた来たいです!
For the morning tour, it can be a bit chilly, so I recommend renting a wetsuit or bringing a cover-up and a bath towel for when you get out. If you're feeling anxious, it's essential to have motion si
午前のツアーだと少し寒いので、ウエットスーツをレンタルしたり上がった時用の羽織物やバスタオルを持って行った方がいいと思います。
不安な方は酔い止め必須です。
Aloha! Thank you, Taki-kun, for participating in Dolphin University. We also appreciate the five-star rating. It was fortunate that you were able to see not only dolphins and sea turtles but also humpback whales, which are unique to this season! We're glad to hear that you enjoyed the beautiful sea while snorkeling and interacting with our staff. We also appreciate your comments regarding cold weather and motion sickness prevention. Please make sure to take motion sickness precautions next time you visit Hawaii and join us again. All of our staff sincerely look forward to your next participation. Mahalo nui and a hui hou!
アロハ! たきくん様。イルカ大学に参加していただき、ありがとうございました。五つ星にも感謝します。イルカやウミガメだけでなく、この時期ならではのザトウクジラまで見ることができて幸運でしたね!! シュノーケリングでの綺麗な海、そしてスタッフとの交流も楽しんで頂いたようで嬉しく思います。また、寒さ対策や酔い止め対策に関してのコメントにも感謝いたします。次回ハワイにいらっしゃるときは、酔い止め対策をしてまたご参加くださいね。スタッフ一同、またのご参加を心よりお待ちしております。Mahalo nui and a hui hou!
This tour came highly recommended by a friend, and I can see why! Was our favourite part of our trip to Hawaii, and we hope to visit again soon.
Aloha Naz,
Thank you for your 5 stars review. We are very happy to hear that you enjoyed our tour.
We hope to see you again soon.
Mahalo,
Team KBOS
The wind felt nice, and the sea was incredibly beautiful, but the main dolphin watching only allowed us to see them small and far away. The canoe group from another tour got much closer to them. I was really looking forward to it, so it was a bit disappointing. The time spent watching dolphins was short, and most of the time was spent snorkeling, but since we were swimming in deep water, there were hardly any fish, so it felt like there was no need to go on the tour just to swim.
The staff were very cheerful and wonderful, and the final "Harasho" was fun. However, I ordered some products from a Japanese staff member on the bus, but when I realized I hadn’t received them after getting on the boat, I informed them. They told me to wait a bit because it was shooting time, and when it seemed like they weren't in a hurry to get it, they later asked how I would like to pay. I was like, "Well, I already bought it..." The impression I got was that the Japanese staff were kind to those who ordered commemorative photos, but not so much otherwise.
風は気持ち良かったし、海ももっても綺麗でしたが、メインのイルカウォッチングは遠くに小さく見えるだけ、別のツアーのカヌーの方達はとっても近くまで行っていました。
楽しみにして行ったので、少し残念でした。
イルカを見る時間も短く、ほとんどの時間がシュノーケリングでしたが、深いところで泳ぐので、魚もほとんどいなくて、わざわざツアーで泳ぐ必要はなかったなといった感じでした。
スタッフの皆さんはとっても明るくて素敵で、最後のハラショーも楽しかったです。
ただ、バスで日本人スタッフの方に商品を注文したのですが、船にのってから受け取るはずがもらっていないことに途中で気づいて伝えると、撮影時間だということもありちょっと待ってくださいといわれ、急いで撮りに行く気配がないとおもったら、ひと段落ついてからお支払いはどうしますか?と、
いやもう買ってますけど、、となりました。
日本人スタッフの方は、記念撮影を注文した方には親切だけど、、という印象でした
Thank you very much for participating in our Dolphin & You tour. We sincerely apologize for not meeting your expectations, despite your anticipation.
We deeply regret any inconvenience regarding the receipt of the product and any shortcomings in our staff's response. We strive to ensure that everyone can enjoy their experience safely and comfortably, and we take your feedback seriously. We will share it with our manager and team to improve our services in the future.
Regarding dolphin watching, we adhere to the regulations concerning wildlife protection in the state of Hawaii, and we always maintain an appropriate distance to ensure the safety and health of the dolphins. Since we are dealing with nature, there may be days when the dolphins are seen from a distance or in smaller numbers. Upon reviewing the photos from the tour day, it appears that some participants on the canoe approached the dolphins without adhering to the protection regulations for spinner dolphins set by the state of Hawaii. Additionally, the conditions of the sea can affect the snorkeling environment and the types of creatures that can be seen. We always follow the regulations to minimize the impact on the dolphins and ensure safe observation, so we kindly ask for your understanding.
Once again, thank you for participating and for your valuable feedback. We will continue to strive to provide everyone with better experiences, and we would be delighted to have the opportunity to see you again in the future.
この度は弊社のドルフィン&ユーツアーにご参加いただき、誠にありがとうございました。
楽しみにしていただいていたにもかかわらず、ご期待に添えず、申し訳ございません。
商品の受け取りに関するご不便や、スタッフの対応に至らない点があったこと、心よりお詫び申し上げます。皆様に安心して快適に楽しんでいただけるよう努めておりますが、今回のご意見を真摯に受け止め、マネージャーとチーム内で共有し、今後のサービス向上に活かしてまいります。
イルカウォッチングについてですが、弊社はハワイ州の野生動物保護に関する規制に従い、イルカの安全と健康を守るため、常に適切な距離を保って観察を行っております。自然を相手にするため、その日の状況によってイルカが遠くに見えたり、数が少なかったりすることもございます。ツアーの日の写真を確認したところ、カヌーに乗っていた方々はハワイ州が定めるスピナードルフィンの保護規定を守らずにイルカに近づいております。また、海のコンディションによってシュノーケリングの環境や見られる生き物の種類にも違いが出ることがございます。弊社はイルカへの影響を最小限に抑えるため、常に規定を守り、安全な観察を行っておりますので、何卒ご理解賜りますようお願い申し上げます。
改めまして、この度はご参加いただき、また貴重なご意見をお寄せいただきありがとうございました。今後も皆様により良い体験をお届けできるよう努めてまいりますので、またお目にかかれる機会がございましたら嬉しく思います。
We went as a family.
The clear sea, I couldn't believe we could see sea turtles! It was moving!
Since the family was there, the kids especially enjoyed snorkeling and stand-up paddleboarding!
家族で行きました。
透明な海、まさか、ウミガメが見れるとは!感動しました!
家族来ていたので、子供達は、特にシュノーケリングやSUPも楽しんでいました!
Aloha! Thank you for participating in the Captain Bruce's Paradise Ocean Tour with your family the other day. Please come back and visit us again. Mahalo!
アロハ!先日はご家族でキャプテンブルース天国の海ツアーにご参加いただきありがとうございました。
ぜひまた皆様で遊びにいらしてくださいませ。Mahalo!
I participated with my 4 and 6-year-old children. I was worried they might not enjoy it since they are so young, but they seemed to have a great time seeing lots of dolphins and riding on a boat that we usually don't get to ride on! They were especially excited about the tattoo stickers they got at the end, which they had been looking forward to even before we went! They lasted for three days even after taking a bath, so it was a bit challenging to remove them (laughs).
As for snorkeling, it seemed difficult for them to breathe through the snorkel, so they quickly came back up from the water. I think I would like to try that again when they are older! They ended up going down the slide by themselves, and they had so much fun that they went down three times! (laughs) Also, they loved the lemonade they could drink on the boat, and since returning home, they've started drinking lemonade regularly!
The crew members were very kind, and we had a truly wonderful experience. Thank you!
4歳6歳の子どもと一緒に参加させていただきました。
子どもたちが小さかったので楽しめるか心配でしたがたくさんのイルカがみれたり、普段乗ることのない船に乗ったりととても楽しかったようです!
特に最後に貼ってもらえるタトゥーシールは行く前から楽しみにしてたのもありすごく喜んでました!!
お風呂に入っても3日は余裕でもってたので剥がすとき少し大変でした(笑)
肝心のシュノーケリングはシュノーケルをつけて口呼吸するということが難しかったようで一瞬で海からあがりました。
これはまた大きくなったら再チャレンジしたいなと思います!
なのでスライダーは自分ひとりで滑ることになりましたがとっても楽しく3回も滑りました!笑
あと子どもたちが船で飲めるレモネードを気に入って帰国してからもレモネード飲むようになりました!
クルーのみなさんもとても優しく本当にいい体験をさせていただきました。
ありがとうございました!
Thank you very much for participating in our Dolphin & You tour with your child. We also greatly appreciate you sharing such a wonderful review.
We are very pleased to hear that your children enjoyed seeing the dolphins and liked the tattoo stickers and lemonade. While snorkeling seemed a bit challenging, we are glad to know that you had a great time on the water slide! We hope your wonderful moments in Hawaii became cherished memories.
We look forward to your next trip and hope you will give snorkeling another try. When you come back to Hawaii, please join our tours again. Our staff is sincerely looking forward to welcoming you. Mahalo!
この度は、弊社のドルフィン&ユーツアーに親子でご参加いただき、誠にありがとうございます。また、素敵なレビューをシェアしていただき、重ねて感謝申し上げます。
お子様たちがイルカを見て楽しんでいただけたこと、そしてタトゥーシールやレモネードを気に入っていただけたことを非常に嬉しく思います。シュノーケリングは少し難しかったようですが、ウォータースライダーでは存分に楽しんでいただけて何よりです!ハワイでの素晴らしいひとときが、思い出深いものとなったことを願っております。
次回のご旅行では、ぜひシュノーケリングにも再チャレンジしていただけることを楽しみにしています。 またハワイにお越しの際には、ぜひ弊社のツアーにも参加してください。スタッフ一同、心よりお待ちしております。マハロ!
Our group of nine people from four years old to 70 years old had the most fantastic time on Tuesday, February 25 on the PM trip. The captain and crew were so much fun and knowledgeable, and it was clear. They absolutely loved their job. The music, the location the amenities was far superior to any other snorkel adventure on Oahu. I can’t recommend them enough. There were no other boats, besides ours out there and being able to stand up on the Sandbar in the crystal blue waters made all the difference.
This was absolutely worth the money and included lunch and live music and this is the spot to reserve. Thank you thank you.
Aloha Lauren G,
Thank you for your 5 stars review. We are very happy to hear that you enjoyed our tour.
Hope to see you again soon.
Mahalo,
Team KBOS
I thought the water level was about ankle-deep based on the photos, but due to the season? It was up to the waist of an adult (around 170 cm)…
My daughter was scared and refused to go into the sea, so in the end, we decided to wait on the boat. The weather was bad, so it was a bit chilly. (╥﹏╥)
My husband enjoyed paddleboarding and snorkeling by himself.
It seems that it wasn't suitable for my 9-year-old scaredy-cat daughter.
By the way! The restroom near this tour was really dirty… and the faucet for washing hands didn’t have any water!!
写真で見て、足首ぐらいまでの水位だと思っていましたが、季節柄?大人【170㌢位】の腰上ぐらいまでありました…
それを娘が怖がり海に入るのを拒否したので、結局私と娘は船の上で待機することに…お天気も悪かったので肌寒かったです。(╥﹏╥)
主人は1人でSUP、シュノーケルを楽しみました。
9歳の怖がり娘には合わなかったようです。
ちなみに!このツアー近くのお手洗いはすごく汚くて…手を洗う水道は水が出なかった!!
It's not suitable for the rainy season. By the way, there were no other families with children.
雨季には向いてないですね
そういえば、子連れの方は他にいませんでした。
This is a Captain Bruce's Paradise of the Sea tour. We are very sorry to hear that your daughter did not enjoy it, especially since you participated as a family. We hope that next time everyone will have a great time! We sincerely look forward to that day with the turtles.
キャプテンブルース天国の海ツアーです。ご家族でせっかくご参加いいただきましたのにお嬢様に楽しんで頂けなかったとお聞きし大変残念でした。
次回は皆様で楽しんで頂けますように! その日をホヌたちと心よりお待ちしております。
We played in the shallow waters offshore where the water was just deep enough to stand. It was my first experience with stand-up paddleboarding (SUP)! I was worried about balancing, but I managed to ride it well. I was able to see sea turtles in the distance. My child was too scared to go snorkeling and see the fish, but it was still a fun memory.
足がつくくらい浅い沖合の海のところで、サップや浮き輪で遊びました。
サップは初体験!うまくバランスを取れるか心配したけど、うまく乗ることができました。ウミガメは遠くの方で見ることができました。魚たちを見るシュノーケリングは子どもが怖がってできなかったけれど、それでも楽しい思い出でした。
Aloha! Thank you so much for joining the Captain Bruce's Heavenly Ocean Tour. It's amazing to hear that you were able to balance surprisingly well on the SUP. We hope you look forward to snorkeling next time. Please come back and join us again!
アロハ!キャプテンブルース天国の海ツアーにご参加いただき本当にありがとうございました。
サップは意外にバランスが難しいところ、うまく乗ることができたとのことですごいです。シュノーケルは次回のお楽しみに。ぜひまたご一緒に遊びにいらしてください。
Such an amazing experience! The handlers were well educated on the dolphins and it was great
Please book this experience! It is well worth it
I heard about the famous activities in Hawaii, so I participated. The breathtaking scenery was waiting there. I'm glad I joined.
ハワイで有名なアクティビティと聞いたので参加しました。
感動の景色がそこには待っていました。
参加して良かったです。
Dear Aloha Families,
Thank you for participating in the Kaneohe Bay Ocean Sports tour. We are glad to hear that you enjoyed it.
We look forward to seeing you again.
Mahalo,
Team KBOS
Aloha Familiesさま
カネオヘベイ・オーシャンスポーツのツアーにご参加いただき、ありがとうございました。楽しんで頂けてうれしいです。
またお会いできますことを楽しみにいたしております。
Mahalo,
Team KBOS
Excellent trainers really made it a personalized experience for everyone!
Staff are very friendly. We have a lot of fun! Mahalo!
Aloha Crystal,
Thank you for your 5 stars review. We are very happy to hear that you enjoyed our tour.
We hope to see you again soon.
Mahalo,
Team KBOS
I was with a small child and an elderly person, but the staff were very kind and provided appropriate assistance, which was very helpful! I had a great time.
小さい子と年寄り連れでしたがスタッフの方もとても優しくそれ相応に対応してくださりとても助かりました!楽しかったです
There are many activities, so I recommend planning your time wisely!
アクティビティが多く時間がたりないので配分を考えて行動をおすすめ!
Aloha! This is Captain Bruce's Paradise Ocean Tour. Thank you very much for joining us on the tour with such a large group this time. I am very happy to hear that everyone enjoyed themselves. We strive to ensure that everyone can enjoy the tour at their own pace, regardless of age. Please come back and visit us again! 🌺 A hui hou!!! 🌺
アロハ!キャプテンブルース天国の海ツアーです。今回は大勢でツアーにご参加いただきまして本当にありがとうございました。
皆様に楽しんで頂けたとお聞きし大変うれしいです。年齢は関係なく、皆様それぞれのペースでツアーを楽しんで頂けるよう心がけております。ぜひまた遊びにいらしてくださいませ。🌺A hui hou!!!🌺
I made a reservation because it was stated that there would be a Japanese-speaking crew, but there was no Japanese-speaking crew. However, the crew members did their best to entertain us, and even though I'm not good at swimming, I was able to swim with the sea turtles and had a great time. It was nice to swim with the sea turtles and the crew (who only spoke English) were kind, but it was a bit disappointing that the information was incorrect.
日本語クルー確約と記載があったため予約しましたが、日本語クルーはいませんでした。
しかし、クルーの方が一生懸命楽しませてくれたので、泳ぐのが苦手な私でもウミガメと泳ぐことができ、無事に楽しむことができました。
ウミガメと泳げたこと、クルー(英語のみ)が親切だったので、良かったですが、情報が違うのはちょっと、、、
It seems like it would be a good idea to confirm whether the information is correct since there will be contact the day before.
前日に連絡があるので、情報が正しいのか確認した方が良さそうです。
Thank you very much for participating in our Turtle & You tour and for providing your valuable feedback.
We sincerely apologize for the absence of a Japanese-speaking crew member, despite the information indicating that one would be present. Upon investigation, we found that there was a miscommunication between the operations team and the reservation team, which resulted in incorrect information being provided. We are truly sorry for not meeting your expectations.
We are very pleased to hear that you were still able to enjoy the experience of swimming with the sea turtles alongside the crew. Thank you for your kind words about their service.
Moving forward, we will strengthen our inter-departmental communication to ensure that similar errors do not occur and that we can provide accurate information. We will thoroughly share your feedback within our company and use it for future improvements.
Once again, thank you very much for your valuable feedback.
この度は弊社のタートル&ユーツアーにご参加いただき、また貴重なご意見をお寄せいただき、誠にありがとうございます。
日本語クルー確約の記載があったにもかかわらず、日本語クルーがいなかった件につきまして、心よりお詫び申し上げます。
確認いたしましたところ、オペレーション側と予約チーム間の情報共有に手違いがあり、正しいご案内ができておりませんでした。ご期待に沿えず、大変申し訳ございません。
そのような状況の中でも、クルーと一緒にウミガメと泳ぐ体験を楽しんでいただけたとのこと、本当に嬉しく思います。また、クルーの対応をお褒めいただき、ありがとうございます。
今後は同様の誤りが発生しないよう、部署間の連携をより強化し、正確な情報をお届けできるよう努めてまいります。
sr様から頂いたご意見は、社内でしっかりと共有し、今後の改善に活かしてまいります。
改めまして、この度は貴重なご意見をお寄せいただき、誠にありがとうございました。