Hawaii
I enjoyed the Snorkeling tour. It was my first time snorkeling and had the peace of mind that I would not miss anything and I was in good hands. Dan picked us up from the hotel and made us feel very welcome and gave us ideas on other activities to do around the area. Throughly enjoyed it!
Hi Edith, glad you guys had a good time. Hope we get to see you again. Dan.
The tour, boat, crew, food, and scenery were great. For us, water was too cold to snorkel and 5 hours was too long. Probably would have done better on a 2-3 hour cruise. We did see porpoise, turtles, a monk seal and whale spouts, so the company delivered- it was more our issues that made it too long for us. Also, it is a 1 hr, 45 min drive from princeville to marina, so should have signed up for afternoon tour, not morning.
We are so glad to have had you aboard and want to thank you for your honest comments on what you feel can be improved upon and how it impacted your overall experience. We hope to see you in the future and exceed all expectations! Until we meet again... Mahalo and Aloha
I waited for a while for the manta rays, but when one finally came right in front of me, I was so excited! Even after getting into the water, the staff took me to where the manta rays were, which made it really easy and enjoyable.
しばらくはマンタ待ちでしたが、まさに目の前にマンタが来て大興奮でした!
海に入ってからも、スタッフがマンタのいる場所まで連れれ行ってくれるので楽ちんでした。
Aloha!!!
Dota Batako,
Thank you very much for enrolling with the manta rays along with the dolphins. It seems you were able to meet the manta rays as well, which is proof of your love for dolphins and manta rays. Please come back to visit with that love again. We look forward to your next enrollment!!
Mahalo!!!
Aloha!!!
ドタ バタ子様
イルカとともにマンタの方にもご入学、本当にありがとうございました。
マンタにもしっかりと逢えたようで、ドタ バタ子様のイルカ、マンタ愛が伝わった証拠ですね。
是非またその愛を持って遊びにいらしてください。
またのご入学お待ちしております!!
Mahalo!!!
The morning of the day was a bit chilly, but as the sun came out, it warmed up and became the perfect day for a beach outing. The guide took photos for us, which we could download, allowing us to preserve our memories. The breakfast was also excellent, served buffet-style.
当日の朝はやや寒かったですが、日が照ってくると暖かくなり最高の海水浴日和でした。
ガイドの方が写真を撮ってくださり、それをダウンロードできるようになっており、思い出をかたちに残すことができました。
朝食もビュッフェ形式で最高です。
Aloha! Thank you for joining Captain Bruce's Paradise the other day. I'm truly happy to hear you said it was "the best memory"! We sincerely look forward to the day we can see your smile again, K71. Mahalo!
アロハ!先日はキャプテンブルース天国にご参加ありがとうございました。
”最高の想い出”っておっしゃって頂いて本当に嬉しいです!! またK71様の笑顔にお会い出来る日を心よりお待ちしております。マハロ!
We were the only Japanese people on the tour. I couldn't understand Japanese, and I didn't know what the captain was saying, but it was okay, haha.
The tour description mentioned that they would lend us fins, but they only provided snorkeling gear and life jackets. I think the tour details need to be updated. Everyone else around us brought their own fins! It was fine without them, though.
Before boarding, they took photos (which they later sold for $20).
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Once we set out, we encountered a pod of dolphins!
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There was only one snorkeling spot. We got to swim with five big turtles! If you have a GoPro, the staff will dive down to take pictures of the turtles for you.
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We enjoyed drinks (for a fee) while listening to music and having fun. They said that if you jumped into the sea, beer was free! But it was too cold for me to do that.
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We went further out to look for whales, but we couldn't find any and had to head back.
Although I couldn't understand Japanese, the staff lady was cheerful and friendly.
I usually don't get motion sickness, but I felt seasick this time. It was cold in January, so be prepared!
日本人は私達だけでした。日本語も通じませんし、船長は何言ってるかわかりませんでしたが大丈夫です笑
ツアー内容にフィンも貸してくれるとありましたが、シュノーケルと救命胴衣だけでした。ツアー内容に変更が必要かと思います。周りの外国人達はみんな持ってきてました!なしでも大丈夫です。
乗船前に写真撮影(最後に20ドルで販売していました)
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沖に出たらイルカの群れに遭遇!
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潜るポイントはワンスポットのみです。大きなカメ5匹と一緒に泳げました!ゴープロもってる人はスタッフが下まで潜ってカメを撮ってくれます。
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音楽を聴きながらお酒(有料)を飲んで、わいわい
(海に飛び込んだらビール無料!って言っていましたが寒くて無理でした)
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クジラを探しにさらに沖へ
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見つからず帰る
日本語は通じませんが、スタッフのお姉さんは明るくて気さくに話しかけてくれました。
普段乗り物酔いしませんが、船酔い海酔いしました。1月で寒かったです。対策を!
Thank you very much for participating in the tour.
Upon confirming with the operating company, we have been informed that the fins listed as included have been changed to a paid rental. We sincerely apologize for not having the latest information updated on our activity page.
We take your feedback seriously and will work together with the operating company to further improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
催行会社に確認をとりましたところ、含まれるものに記載がございますフィンは有料レンタルに変更になったと報告がありました。
弊社のアクティビティページ上で最新の情報が更新されておりませんでしたこと、誠に申し訳ございません。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
I participated in the tour in September 2017. The tour guide was very friendly and funny. A manta ray passed right in front of me, and it was so moving! It was really cute. On the way home, there was an engine trouble that made me a bit anxious, but the tour guide and the other staff worked hard, and I was able to get home safely. They were such wonderful people that I felt like I wanted to live on the Big Island!
2017年9月に参加させていただきました。
ツアーのお姉さんがとても気さくで面白かったです。
マンタが目の前を通り過ぎてくれて、感動しました!とても可愛かったです。
帰宅途中エンジントラブルが発生して少し不安になりましたが、ツアーガイドのお姉さん、お兄さんが頑張ってくれて無事に帰宅できました。
私もハワイ島に住みたくなるぐらい素敵な方々でした!
Aloha!!!
Dear Ai,
Thank you very much for participating in Manta University.
Also, thank you for your kind words.
I apologize for the anxiety caused by the engine trouble.
Our entire staff will work on improvements to ensure that similar issues do not occur in the future, so please come visit us again when you come to the Big Island.
I look forward to the day we can meet again.
Mahalo!
Aloha!!!
あい★様
この度はマンタ大学にご参加有難うございました。
また、素敵なお言葉も有難うございます。
エンジントラブルで不安にさせてしまい申し訳ありませんでした。
こんご同じようなことがないようスタッフ一同改善していきますので、またハワイ島に来られる際は遊びにいらしてください。
また会える日を楽しみにしております。
Mahalo!
Friendly staff, beautiful surroundings, not too long, not too short. Worth the dollars. If same company, I took a Capt. Bob zodiac adventure Kauai about 30+ years ago, great time then as well. I think Capt. Bob was the actual Capt. of our zodiac.
I held onto the blue glowing board, but there were too many people clinging to one board, making it cramped. The manta ray that appeared was just one, far away. The boat and the water were both very choppy, causing many people to feel seasick. On the way back, it was extremely cold, and some were vomiting, creating a hellish scene. It felt like a waste of over 30,000 yen for two people, making it the worst tour I've participated in so far (though I understand it's nature, so it's unavoidable).
If you don't see anything, you can participate for free the next day, but I had booked a different tour for the following day and couldn't join (I suspect most people will be in the same situation). I'm also doubtful if the right to participate for free again is valid for a few years later; if not, this is truly a terrible tour. For those who participate, please make sure to take motion sickness medication and be prepared for the possibility that you might not see anything.
青く光るボードにつかまって見るのですが、一つのボードにつかまる人数が多すぎて窮屈でした。そして現れたマンタは遠くの方に1匹だけ。ボート上も海の中も揺れが激しく、酔う人多数。帰りはとても寒く、吐く人もいて、地獄絵図でした。2人で3万円以上払ってこれかよという感じで、これまで参加したツアーで最悪のものとなりました(自然相手なので仕方ありませんが)。
見れなかった場合、翌日も無料で参加できるということですが、翌日は別のツアーを申し込んでおり参加できませんでした(ほとんどの方がそうなるのでは)。無料で再度参加の権利は数年後でも有効なのか疑問ですが、そうでないとしたら本当にひどいツアーです。参加する方は、必ず酔い止めを飲んで、見れない可能性があると覚悟して参加してください。
Dear Hedgehog,
Thank you for participating in Manta University.
Also, thank you for your valuable feedback.
We would like to keep it in mind for future improvements.
If you were unable to attend, it will still be valid even a few years later.
Please feel free to join us again when you come to Hawaii or other places.
Mahalo.
hedgehog様
この度はマンタ大学へのご参加有難うございました。
ならびに、貴重なご意見有難うございます。
今後の改善に常げていきたいと思います。
また、見られなかった場合は数年後でももちろん有効です。
またハワイ等に来られる際はぜひまた参加しにいらしてください。
Mahalo
I had a lot of fun on a boat like the one in the movie Moana, which was also fast. This time, I participated with my family, but there were no other Japanese people besides us. The guide only spoke English. It was a very satisfying tour.
I recommend that those who are prone to motion sickness take anti-nausea medication in advance.
映画モアナに出てる様な船で、スピードもあって凄く楽しめました。
今回、家族での参加でしたが自分達以外に日本人がいなかったです。
ガイドも英語のみです。すごく満足出来るツアーです。
船酔いしやすい方は事前に酔い止めを飲む事をお勧めします。
This was just a terrific day from start to finish. We were picked up on time, and everything was exactly as advertised. We saw turtles, swam with the dolphins, and saw approximately 8 whales too! It was the first time snorkeling for both my husband and myself and the staff was terrific. Emmanuel picked us up and took care of us for the whole day. Our captain was terrific, making sure that we saw all those whales and had plenty of time for snorkeling with the dolphins and then over a wonderful coral reef. Photographer Justin was also terrific - making sure to get great pictures of everyone who wanted them. HIghly recommend this tour and company! Friendly AND professional!
We wouldn't have been able to see the turtles on our own, so swimming alongside the turtles and schools of fish was a precious experience, and we were very satisfied with the snorkeling. Additionally, the photos taken in the ocean were beautiful, and I was moved again when I returned home! It was truly a wonderful bonus to have memories of the ocean in Hawaii captured in such a way. Thank you very much!
自分たちだけではカメに会うこともできなかったですし、カメや魚の大群と一緒に泳ぐなんて貴重な体験をできて、大満足のシュノーケリングでした。
また、海で撮って頂いた写真が綺麗で、帰ってまた改めて感動しました!ハワイでの海の思い出が形に残るなんて、本当に嬉しい特典でした。
ありがとうございました!
Dear Chita, thank you for joining the Blue Hawaii Divers tour. There were some waves that day, but it was wonderful that you encountered a turtle right at the keyhole as soon as you entered the water. You both did very well. I'm glad you enjoyed the photos. Please consider joining our tour again when you come back to Hawaii. I hope to guide you further out next time. Thank you very much. Mahalo!!
ちぃた様、この度はブルーハワイダイバースのツアーにお越しいただき、ありがとうございます。この日はちょっと波がありましたが、海に入ってすぐのキーホールでカメに遭遇出来た日でしたね。お二人は大変お上手でしたよ。お写真も喜んでいただけて良かったです。是非またハワイにお越しの際には私達のツアーにリピートしてくださいね。きっと次回は沖の方をご案内させていただきたいと思っております。
本当にありがとうございました。Mahalo!!
It would have been amazing to see the sea turtles up close. It was a bit chilly, which was unfortunate. But it was incredibly beautiful and wonderful. The guide was also very engaging, and I had a great time. Thank you!
ウミガメがもっと近くで見れたら最高でした。
肌寒かったのが残念。
でもめちゃ綺麗で素敵でした。
ガイドさんも盛り上げてくれて楽しかったです。
ありがとうございます。
As shown in the photo, there was no emergence of the sandy beach from the sea, and the water reached up to my knees. Also, it was cloudy and windy that day, and I couldn't help but wonder why it was so cold in Hawaii. While snorkeling may be the main focus, I would like to see tours that are centered around the sandy beach as well.
写真にあるように海から砂浜が浮き出てくるようなことはなく、膝上程度まで海水に浸かりました。又当日は曇りで風もありハワイなのにこんなに寒いのはなぜ、といいような感じでした。シュノーケルがメインなのかもしれませんが、砂浜メインのツアーも企画して欲しいと思います。
Departure before sunrise to West Oahu. The scenery was different from Waikiki and had its own charm! I was able to see the dolphins swimming directly below me on the second try! Unfortunately, I used a 2mm wetsuit for warmth, but it was still cold.
西オアフまで、日の出前の出発。初めて見る景色もWaikikiとは違った風情!イルカには、2回目のトライで真下に泳ぐ姿が見られました!残念だったのは、寒さ対策で、2mmのタッパーを使いましたが、寒かったです。
Aloha Yoshi,
Congratulations on your graduation from the prestigious Dolphin University! We are delighted to hear that you enjoyed your time with the dolphins and experienced the nature of West Oahu.
We look forward to your participation again, as there are manta tours on the Big Island that you won't find on Oahu.
Mahalo!!
Dolphin Office
Aloha ヨッシー様
この度は名門イルカ大学ご卒業おめでとうございます!
西オアフの自然を感じ、イルカ先生との時間をお楽しみ頂けたようで
スタッフ・クルー一同嬉しく思っております。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。
Mahalo!!
イルカオフィス
Even if the dolphins are that far away, being told "You saw the dolphins, right?" is a bit confusing.
The light lunch and other dances were as expected.
It would be nice if there were a place for women to change besides the restroom on the way back.
イルカがあれほど遠くても「イルカ見えたでしょ、みえたでしょ」と言われても??
軽食ランチ、他ダンスは想像通りだった
帰り女性が着替える場所がトイレ以外にあれば
Even if the dolphins are that far away, being told "You saw the dolphins, right?" is a bit confusing.
The light lunch and other dance activities were as expected.
It would be nice if there were a place for women to change other than the restroom on the way back.
イルカがあれほど遠くても「イルカ見えたでしょ、みえたでしょ」と言われても??
軽食ランチ、他ダンスは想像通りだった
帰り女性が着替える場所がトイレ以外にあれば
Wow, wow, wow. This was the experience of a lifetime for me and my family. We really hit the jackpot. Within minutes of leaving the harbor we came across some Humpback whales frolicking with some dolphins - this was breathtaking. We then swam with sea turtles and had an amazing experience with a pod of approximately 50 dolphins. I honestly believe we had luck on our side because we couldn't have asked for a more amazing experience. The staff were friendly and knowledgeable and made the tour even more enjoyable. I can honestly say this was the highlight of our holiday and would recommend this company to everyone.
As expected, the town of Kailua was quiet on January 1st.
The beach was lively, but it was a bit windy, making it too cold to swim.
Kayaking looked like a lot of fun! (^_^)
It was a shame that Boots & Kimo's was closed.
But I definitely want to go back!
流石に1月1日は、カイルアの街も静かでした。
ビーチは賑やかでしたが、ちょっと風が強くて泳ぐのは寒かった。
カヤックなどは楽しそうでしたよ(^_^)
ブーツ&キモズがお休みだったのは、残念でした。
でも、また行きたいと思いました!
Dear YUU,
Thank you for visiting our store and for leaving a comment. We are very sorry to hear that the store you wanted to visit was closed on New Year's Day. Kayaking is a very enjoyable activity, so we hope you will give it a try next time.
All of our staff are looking forward to welcoming you again. Thank you very much.
Kailua Beach Adventures Staff
YUU様
ご来店及びコメントご記入頂きありがとうございました。
元旦にいらしたということで。ご希望のお店がお休みだったとのこと、とても残念でしたね。
カヤックもとても楽しいアクティビティですので、是非、次回は挑戦してみて下さい。
またのお越しをスタッフ一同心よりお待ち致しております。
ありがとうございました。
カイルアビーチアドベンチャーズ スタッフ一同
Unfortunately, the sandbar was submerged up to waist height, so we couldn't experience it, but the weather was nice and we had a great time. Interacting with the staff during the BBQ was enjoyable and the food was delicious. Many sea turtles popped their heads up, which excited everyone. It was a truly fun tour where we could enjoy swimming in a fantastic location. Although I'm not a strong swimmer, I was trying my best to swim, but it seemed to the staff that I looked like I was drowning (laughs), and they were worried about me. If I could wish for one thing, it would have been nice to have a bit more fresh water poured on us when we returned from the sea.
残念なことにサンバー(砂洲)は腰位まで海水があり体験できませんでしたが
お天気もよく楽しい時間をすごせました。
BBQでのスタッフとのやり取りも楽しく美味しかったです。
ウミガメもたくさん顔を出してくれて皆さん興奮していました。
最高な場所で泳ぎを楽しめて本当に楽しいツアーでした。
泳ぎの得意でない私ですが、いっしょうけんめい泳いでいましたが
スタッフにはおぼれている様に見えたよう(笑)で、
心配してくださいました。
欲を言うと海から船に戻った時にもう少し多めに真水をかけてくれると
よかったです。
The crew made sure everyone's needs/wants were tended to. I felt nauseated when snorkeling and swam back to shore and someone was in the ocean to help, then someone on shore removed my goggles and such, another staff member gave me ideas to "recover", and on the trip back, a different staff member found the best place for me to sit and sip some ginger ale. They engaged our young adult children and were fun loving - entertaining - and educational (about the sharks that were sighted) - plenty of food and drink.
All ages will enjoy this outing.
Very friendly staff. Check in place is walking distance from my hotel. Since I do get sea sick, I took motion sickness pill an hour before and I didn't eat until it's time to go back to Waikiki beach. Therefore, providing snacks only without meals is perfect for me. They have a guide to swim with us and find turtles and other sea life for us. Our guide even dived to retrieve GoPro for a girl in our group. After snorkeling, they rises their sail and took us to see whales. My 2 teenage boys really enjoyed the activity the whole time.
Two years ago, I participated in a program at a junior high school and swam with dolphins. I wanted to experience that happiness again, so I joined this time. Unfortunately, I couldn't meet any dolphins, but I was moved to see whales and turtles. I even got to see the spouts of several whales from a distance! And as expected from a university, Mr. Takao's passionate lecture and the meaningful movements in the dance were rich in content, conveying a love for Hawaii that captivated me. Thank you very much. I would love to participate again! (*^^*)
2年前に中学の方で参加しイルカと泳ぎました。その時の幸せ感を味わいたく今回参加させていただきました。残念ながらイルカには会えなかったけれど、クジラや亀に会えて感動しました。少し遠くですがクジラの潮吹きもみられました。それも何頭も…!そしてさすが大学、Mr.Takaoの熱のこもった講義?や、ひとうひとつの動作に意味を感じるダンス等も内容が濃く、Hawaii愛が伝わり聴きいってしまいました。ありがとうございました。また、是非参加させていただきます(*^^*)
Aloha!! To the wonderful duo who loves Hawaii,
Thank you for participating in the prestigious Dolphin University tour. We are thrilled that you were able to experience something that is hard to come by in Japan. There are also manta ray tours available on the Big Island that you won't find on Oahu, so we look forward to your next visit.
Mahalo!!
Dolphin Office
Aloha!! ハワイ大好き二人組様
この度は名門イルカ大学のツアーにご参加頂き、ありがとうございました。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。
Mahalo!!
イルカオフィス
I was treated excellently and had an absolutely wonderful time. The divers made sure I had a close-up experience with all the marine life. The only thing they could add in the advertisement is to tell clients to arrive wearing swimwear, there are no change rooms on the boat.
The guide who showed us around was enjoyable and great. We were able to see a sea turtle, even if just a little, and snorkeling was fun. Even though I'm not a strong swimmer, I felt safe participating. We went as a family, but my kindergarten-aged grandchild was shivering and crying because of the low temperature. I think it's important to choose the right season for small children.
案内してくださったガイドの方が楽しくてよかったです。ウミガメは少しだけですが見えたし、シュノーケリングも楽しく、泳ぎが得意ではない私も安心して参加できました。家族で行きましたが、幼稚園児の孫は気温が低く、寒さに震えて泣いてしまいました。小さな子どもには季節を選ぶ必要があると思いました。
Aloha!!
Thank you for participating in the prestigious Dolphin University tour. We are all very pleased that you were able to experience something that is hard to come by in Japan. We will continue to strive to provide better tours, taking into account your child's cold weather preparations as a future consideration.
There are also manta tours available on the Big Island that you won't find on Oahu, so we look forward to your next participation.
Mahalo!!
Dolphin Office
Aloha!! 華ちゃん様
この度は名門イルカ大学のツアーにご参加頂き、ありがとうございました。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
お子様の防寒対策なども今後の課題として、より良いツアーをご提供出来るよう努めてまいります。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。
Mahalo!!
イルカオフィス
There is a shuttle service to the hotel (depending on the hotel), and since we were able to return to the hotel by noon, we could plan different activities for the afternoon, making it an efficient and enjoyable experience. We were able to see many sea turtles, and the ocean was very beautiful, so I would like to go again. The only downside was that after getting out of the water, my body was still cold despite drying off with a towel, and the air conditioning on the return bus was too strong, making it very cold (though this may vary by person). I think it's better to prepare warm clothing that can get wet.
宿泊先のホテルまで送迎あり(ホテルによる)、昼にはまたホテルに戻って来れたので、午後はまた違う予定を組めたので、効率よく楽しめた。
ウミガメもたくさん見ることができて、海もとても綺麗で、また行きたいと思います。
唯一、海に入った後体はタオルで拭くくらいで冷えているのに、帰りのバスが冷房効き過ぎていてとても寒かったので(個人差あると思いますが)、防寒具や濡れても良い温かい服は自分で準備をしておいた方が良いと思います。
First time to go snorkeling. We had a great time. Guides were excellent and good teachers. Took us on a route Around the bay We saw 3 turtles and too many different fish to count. Great trip. I would recommend this service.
Thanks Sarah, glad you had fun. Hope we see you again.
Dan and Chieko.
I participated on Christmas Day. It was a tour that included only beach items and lunch, but I was able to rent a bicycle on-site and also visit Lanikai Beach.
It seems you can also bike to Kailua town, but I was told that there are no shops open on Christmas, so I fully enjoyed the beach.
There was enough time to enjoy just the beach.
There were many Japanese staff members, and they kindly helped me with anything I didn't understand, which was very helpful.
クリスマス当日に参加しました。ビーチアイテムとランチのみ付いているツアーでしたが、現地で追加で自転車をお借りしてラニカイビーチにも行くことができました。
自転車でカイルアの街にいくこともできるようですが、クリスマスに開いているお店は無いということだったので、ビーチを満喫しました。
ビーチだけ満喫するには十分な時間でした。
日本人スタッフの方がたくさんいらっしゃって、分からないことは丁寧に教えていただけたのでとても助かりました。
Dear Misako,
Thank you for participating in the tour and for your comments. We are very pleased to hear that you enjoyed Kailua Beach, especially during Christmas when many shops were closed. We hope that next time you visit, you will also enjoy Kailua Town.
All of our staff are looking forward to welcoming you again. Thank you very much.
Sincerely,
Kailua Beach Adventures Staff
みさこ様
ツアーにご参加及びコメントのご記入ありがとうございました。
クリスマスということでたくさんのお店が閉まっておる中、カイルアビーチを満喫して頂いたようで、とても嬉しく思います。
次回いらっしゃる際は、カイルアタウンも楽しんで頂けると幸いです。
またのお越しをスタッフ一同心よりお待ち致しております。
ありがとうございました。
カイルアビーチアドベンチャーズ スタッフ一同
I was disappointed that there wasn't a Japanese pilot. Also, the two people sitting in front of me were wearing beige and red tops with shorts, which caused those colors to reflect on the glass. It was the worst because I couldn't take a photo with my smartphone without those colors showing up. For those participating, it's best to wear longer pants, at least knee-length, in black, and also a black top.
日本語パイロットでなかったのが残念でした。
あと、前に座った2人が、ベージュ、赤色のトップスにショートパンツの洋服を着ていたせいで、ガラスにその色が反射して、スマホで写真撮ろうとしても映り込んで、最悪でした。
参加される方は長めの、せめて膝下丈のパンツで色は黒色、そしてトップスも黒色を必ず着ていくほうがベストですよ。
Thank you very much for participating in the tour. However, we are very sorry to hear that you were not satisfied with the experience.
Regarding the request for a Japanese-speaking pilot, as mentioned on the tour page, we cannot guarantee this, but we understand that you were hoping for explanations in Japanese since you took the time to join us. We also regret that the reflections of other customers' clothing on the window made it difficult to see the scenery. We will share your feedback with the operating company and consider improvements together.
If you have the opportunity to visit the Big Island again, we sincerely hope that your next tour will be one that meets your expectations.
Thank you for your valuable feedback during your busy schedule. We look forward to serving you again.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ツアーにご満足いただくことができなかったとのこと、弊社としても大変残念に思っております。
日本語パイロットのリクエストに関しましては、ツアーページでもご案内申し上げておりますように確約ではございませんが、
せっかくご参加いただくのであれば、日本語での説明を期待されていたことと存じます。
また、他のお客様のお召し物が窓ガラスに映り込み、景色が見えづらかったという点についても残念でなりません。
いただきましたご意見は催行会社に共有をさせていただき、ともに改善を検討してまいります。
次回またハワイ島にお越しになることがありましたら、その際にはご満足いただけるツアーとなりますこと、心より願っております。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
またのご利用をお待ちしております。
VELTRAカスタマーサポートチーム
Had a really good time on the trip. The customer service was top notch; every employee was ready to jump to serve the customer. It was a very smooth ride to Lanai accompanied with juice, coffee, cinnamon buns, and breakfast sandwiches. You end on a pretty secluded beach, and while snorkeling the crew was great about being available if you needed help, but otherwise leaving you alone to see the sights. Lunch was grilled chicken and Asian noodles. On the ride back they serve ice cream and then open the bar. We saw whales on both the outgoing trip and the return, and the captain would stop to view them. The only part I thought that was less than stellar was the food quality. While certainly not bad, it just wasn't anything great. Also, the description makes it seem like they serve booze the whole time, but they don't open the bar until about the last hour of the trip. All in all a very fun experience and a great trip for families.
Fun, Professional & Knowledgeable Crew. New, clean, well maintained boat. They go out of their way to make sure everyone has a good time! We saw turtles and whales. One of the highlights of our trip. Highly recommend!