Reviewed by: Steve
Great tour with Jim Cary as guild very funny and knows his history of the town and events.
| Rating: | |
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| Packages: | Deluxe Volcano & Stargazing Tour |
| Attended as: | Families |
| Posted on: | 2016/10/01 |
| Activity Date: | 2016/09/28 |
Reviewed by: Izabel
We had a wonderful evening at this Luau. The fire dancer was particulary amazing. Great buffet. One small complaint: $20.00 for one couple picture at the Luau seemed, to us, overpriced. We noticed that a lot of guests did not purchase it, probably for the same reason as us.
| Rating: | |
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| Packages: | Royal Kona Resort - Standard Luau Package |
| Attended as: | Couples |
| Posted on: | 2016/10/01 |
| Activity Date: | 2016/09/28 |
Reviewed by: S & S
We had Ben as our guide, and we did a great job! Showed us cool sites, and made sure we had tons of fun!!!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/10/01 |
| Activity Date: | 2016/09/14 |
Reviewed by: S & S
Crew were a delight and right when you get into the water the snorkeling is amazing and full o wonder!! No board was a rep from Snuba offering scuba diving, if you get the chance, take it!!! Worth the extra payment and such a great memory!!!
| Rating: | |
|---|---|
| Packages: | Afternoon Kealakekua Snorkel Tour [3.5 hours] |
| Attended as: | Couples |
| Posted on: | 2016/10/01 |
| Activity Date: | 2016/09/20 |
Reviewed by: S & S
Fantastic trip, great crew, and the food was delicious!! We were lucky enough to have great weather as well, resulting in smooth sailing and an awesome sunset!!
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2016/10/01 |
| Activity Date: | 2016/09/22 |
Reviewed by: けいちい
We challenged ourselves to kayaking for the first time as a group of four, and it was great to set off in a tandem kayak. However, it felt like we had to paddle hard to avoid being pushed back by the waves, so I'm glad we weren't in single kayaks. One person did get seasick and had to take a break at the snorkeling point, and after that, they had to give up halfway! Everyone, don't forget to take motion sickness medication! Even though I took it beforehand, if you're not feeling well, please don't push yourself.
4人で初めてカヤックに挑戦、二人乗り用のカヤックに乗り出発したのは良いですが
盛漕ぎしないと波に戻される感じで、一人乗りじゃなくて良かったです
しかし一人波に酔ってしまいシュノーケルポイントで少しやすんで
その後半分断念! 皆さん酔い止め忘れずに!
でもちゃんと飲んで行ったんですが体調悪い時は、無理しないで下さいね
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/09/28 |
| Activity Date: | 2016/09/22 |
Reviewed by: Alexandra
This was the best experience and the guides made me feel so safe with their knowledge. This was a highlight of my trip I would definitely do it again with them!
| Rating: | |
|---|---|
| Packages: | Standard Package: Treetop Canopy Zipline Adventure |
| Attended as: | Solo Travelers |
| Posted on: | 2016/09/28 |
| Activity Date: | 2016/09/25 |
Reviewed by: Sori
The veteran captain carefully considered the habits of the dolphins and the interactions with other boats when deciding on the points, so we were able to swim with the dolphins four times (he even extended one session for those who couldn't see them). I would like to use this service again if the opportunity arises.
ベテラン船長さんが、イルカの習性と他の船との兼ね合いなど全てを考慮してポイントを決めてくださったので4回(見れなかった人のために1回ねばってくださり)全てイルカと泳ぐことができました。また機会があれば利用させていただきたいと思います。
| Rating: | |
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| Packages: | 現地集合プラン |
| Attended as: | Families |
| Posted on: | 2016/09/27 |
| Activity Date: | 2016/09/24 |
Reviewed by: Scott
Jake and Dustin were fantastic. They were knowledgeable and funny, made you feel safe. It rained the entire time but it didn't matter, this was the best part of our vacation. Mahalo!
| Rating: | |
|---|---|
| Packages: | Zipline Tour (7-Line Course) |
| Attended as: | Families |
| Posted on: | 2016/09/27 |
| Activity Date: | 2016/08/29 |
Reviewed by: bongo
They called the pod of dolphins and positioned the boat ahead of them. When I entered the water following their instructions, there were so many dolphins! Sleeping dolphins, dolphins on the move, and I was very lucky to encounter dolphins every time I entered the water. The snorkeling afterward was also fantastic, with many fish to see, and they introduced us to sightseeing spots along the way, allowing us to see places we wouldn't have been able to visit on our own. It was amazing!
イルカの群れの流れを呼んでくれて、船で先回りしてくれます。指示を受けて海に入るとたくさんのイルカが!寝ているイルカ、移動中のイルカ、海に入る度にイルカに会え、非常にラッキーでした。その後のシュノーケリングもたくさんの魚に会え、途中に観光スポットも紹介してもらい、自分では行けないところも見れて最高でした!
Thank you very much for taking the time to write a review, Bongo. I'm glad to hear that you were able to encounter many dolphins. We look forward to your next visit.
bongo様、わざわざお時間を割いてレビューを書いてくださり、誠にありがとうございました。たくさんのイルカに出会えたようで、それは何よりです。またのお越しをお待ちしております。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/09/25 |
| Activity Date: | 2016/09/20 |
Reviewed by: J.O
My wife, her aunt, and I participated in this activity together. My wife's aunt is 75 years old and it was her first time snorkeling. The large boat was sleek and white, but we were the only Japanese among the staff and other guests, which made us a bit anxious... Although we couldn't communicate well, the staff was kind. My wife's aunt was able to safely experience snorkeling and saw yellow and blue fish. Unfortunately, it was cloudy and a bit windy, causing the boat to sway, and both my wife and her aunt got seasick before lunch, so they couldn't enjoy the delicious hamburgers. We didn't encounter a pod of dolphins, but on the way back to the port, four dolphins appeared at the stern of the boat, which made my wife's aunt very happy.
私達夫婦と妻の叔母の3人で参加しました。叔母は75歳でシュノーケリングは初めてす。真っ白でカッコイイ大型ボートでしたが、スタッフやお客さんの中で日本人は私達だけで不安・・・会話は通じなかったがスタッフは親切でした。叔母さんも無事シュノーケリングを体験し黄色や青い魚を見ました。残念ながら曇りと少し風がありボートが揺れて、昼食前に妻と叔母は船酔いで、美味しいハンバーガーを食べられませんでした。イルカの群れには遭遇できなかったが、帰港途中で船尾に4頭のイルカが現れ、叔母に喜んでもらえました。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2016/09/23 |
| Activity Date: | 2016/09/19 |
Reviewed by: Claire
Elvis and the crew are great fun, they really seem to enjoy there jobs. You would think taking boat loads of tourist out everyday they would get old, if it does they hide it well. They are a safe group and care for the island they are sharing with you. On the way back he turned the boat around to get us a better look at a beautiful Manta Ray. Well worth the time and money!!
The office staff is also great, they will call you to confirm, give you directions, answer questions. Really a great group, not a "sketchy tourist trap"!
| Rating: | |
|---|---|
| Packages: | Afternoon Kealakekua Snorkel Tour [3.5 hours] |
| Attended as: | Solo Travelers |
| Posted on: | 2016/09/22 |
| Activity Date: | 2016/09/17 |
Reviewed by: HONU
The Japanese staff provided a fun and entertaining helicopter cruise tour. We went with the intention of seeing Kilauea Volcano, but we were told that Waipi'o Valley is the number one spot. When we flew through the valley, we saw a rainbow from the waterfall, and I found myself moved to tears.
Since it's a place you can only reach by helicopter, it's definitely not overpriced. The grandeur of nature makes your worries seem insignificant. I can definitely recommend this experience. You can also purchase a DVD with footage of our flight route, the inside of the helicopter, the commentary, and background music (it was around $45). I will definitely ride again next time.
日本語スタッフさんがおもしろおかしくヘリクルーズツアーをしてくれました。
キラウエア火山目当てでいきましたが、ワイピオ渓谷がNo1と伝えられ、いざ渓谷のはざまをヘリで飛び、滝からの虹も見れ、気づいたら感動で泣いてしまったくらいです。
ヘリでしか行けない場所なので、決して高くない。そして、悩んでることとかがちっぽけだと大自然の迫力にやられます。確実におすすめできます。
自分達が飛んだルートやヘリ内の様子、トークやBGMが詰まった世界で1枚のDVDデータも購入できます。($45くらいだったかな)次回もまた絶対乗ります。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/09/21 |
| Activity Date: | 2016/09/15 |
Reviewed by: n-love
The person in charge of my son was an American woman who couldn't speak any Japanese. I think if a child doesn't have at least some English skills, they might feel lost. However, the female instructor who took over during the final dolphin photo session was able to give instructions in Japanese. From what I gathered in casual conversations with the staff, she seemed to be the only one who could speak a little Japanese.
My son, who has sufficient English skills, was able to swim in the lagoon and learn about marine creatures, and he said he had a great time! I believe that if you can understand English, the program is packed with content and worth the price. I was also very satisfied as I took plenty of photos of my child.
Here’s a summary of the program:
We sat in a circle in a hut and introduced ourselves, sharing our names and favorite animals. We were given boards depicting 12 types of marine creatures, which were explained to us.
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Then we moved to the lagoon to see those creatures. About three or four people held onto a float while being pulled by the instructor to observe in the lagoon (wearing life jackets).
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We returned to the hut to observe and touch small marine creatures indoors.
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Next, we moved to the corner of the dolphin pool. We were given boards depicting the fish that inhabit the dolphin pool and observed them (we didn’t enter the pool yet).
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Finally, we entered the dolphin pool and met the dolphins. Each child got to touch the dolphins one at a time, and photos were taken each time. (While one child was touching the dolphin, the others were instructed not to touch it.)
After the program, photos can be purchased at the shop by the dolphin pool. I think it was about $50 for three photos, and you could buy them starting from one photo (three photos had the best price).
息子の担当をしてくださった方はアメリカ人女性で、日本語が全く話せない方でした。
コミュニケーションがとれる程度の英語力がないと、お子さんは所在無いと思います。
ただ、最後のイルカ撮影時にチェンジした女性教官は日本語の指示が出せる方でした。
(スタッフの方々とざっくりお話した感じでは、この方だけが日本語が少し話せるようでした)
息子(充分な英語力有)はラグーンで泳げたし海の生き物も教えてもらえたのでとーっても楽しかった!と言っています。
英語が理解できれば、内容盛り沢山で価格に見合ったプログラムだと思いました。
私も子供の写真撮りまくりで大満足です。
以下、内容です。
小屋で円陣を組んで座り自己紹介。自分の名前と好きな動物について発表。
12種類の海洋生物が描かれたボードが配られ、解説してくれる。
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それらを見にラグーンへ移動。棒状のフロートに3,4人がつかまり、先生に引っ張られながらラグーンで観察(ライフジャケット装着)
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小屋に帰り、室内で小さな海洋生物を観察、触る。
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イルカプールの隅に移動。イルカプールに生息する魚が描かれたボードが配られ、それらを観察(まだプールには入らない)
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いよいよイルカプールに入りイルカとご対面。基本一人ずつ触り、その都度撮影。
(一人が触ってる時は他の子は触らないように指示されていたそうです)
プログラム終了後はイルカプールサイドの売店で写真が購入できます。
3枚で$50程度、1枚から購入できたと思います(3枚が一番お得な価格設定)
アロハ、
ドルフィン・クエストを選んでいただきありがとうございます!
お子様がキッズ・クエストプログラムで素晴らしい時間を過ごされたと聞いて嬉しいです!各キッズ・クエストのセッションは前回とは少し異なりますが、プログラムに参加することで皆さんがイルカや海の生き物についてもっと学べることを願っています。次回ハワイにいらっしゃる際には、ぜひまたお越しいただき、餌やりや遊びを楽しんでいただければと思います!
マハロ、
ドルフィン・クエスト ゲストサービス
Aloha,
Thank you for choosing Dolphin Quest!
We are glad to hear your child had a great time in the Kid's Quest program! Each Kid's Quest session will be a little different from the last, but we do hope that everyone learns more about dolphins and ocean life by participating in a program. We hope your family can come back again for more feed and play the next time you are in Hawaii!
Mahalo,
Dolphin Quest Guest Services
| Rating: | |
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| Packages: | イルカに触る!キッズクエスト<浅瀬/20分> |
| Attended as: | Solo Travelers |
| Posted on: | 2016/09/19 |
| Activity Date: | 2016/08/22 |
Reviewed by: Marie 'n' Tom
We payed for the VIP package, and we're really glad we did. Ringside seats made the show amazing, but it wouldn't have been worth it from the nosebleeds. The food was great, with a broad selection anx generous portions. Whilst table service was provided by a delightful and industrious server, the buffet/bar were so easy access that it probably wasn't nescessary. A great show worth a watch.
| Rating: | |
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| Packages: | Premium Package - Alii Seating |
| Attended as: | Couples |
| Posted on: | 2016/09/17 |
| Activity Date: | 2016/09/13 |
Reviewed by: Marie 'n' Tom
This tour was absolutely awesome. Chris and Nick, our guides, were very knowledgeable and fun. They clearly pride themselves on what they do, which makes them stand out from the average. The meals were good, especially the beautiful dinner. We had the steak which was fantastic, and the service was perfect and so friendly. We saw beautiful sights all day, ending at the volcano which gave us a good show. Would do again in a heartbeat. Thanks guys!
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are delighted to hear that you had such an awesome day with Nick and Chris. They're both so knowledgeable, offering top notch hospitality which allows our guests to just sit back, relax, and enjoy! We are so happy to hear that you enjoyed all of the sights and treats throughout the day, especially that incredible lava lake inside of Halema'uma'u Crater. Mahalo for your recommendation and we hope to see you on your next visit to the Big Island!
| Rating: | |
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| Packages: | Deluxe Volcano & Stargazing Tour |
| Attended as: | Couples |
| Posted on: | 2016/09/13 |
| Activity Date: | 2016/09/11 |
Reviewed by: MichAle
It was a very short trip and we only saw 1 cave and a very small one. The guide was great, however due to the approaching hurricane he said that it was not save going further. I'm not an expert on weather, but the waters/wind did not change for the entire time we were there. If I would've known what it was going to be, I would've prefer they had cancelled the trip and we would have either planned for another day or received our refund.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/30 |
Reviewed by: The Leiths
We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the swim with the Manta Rays - the staff on the boat were perfect, snacks were provided and we saw lots of Manta Rays, the sunset was beautiful.
Thanks Again
Thanks for joining us at Sea Paradise aboard the Hokulani! We are happy you enjoyed our manta ray tour :)
| Rating: | |
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| Packages: | Manta Ray Night Snorkeling Tour [Late Evening Cruise] |
| Attended as: | Families |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/30 |
Reviewed by: The Leiths
We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the Submarine Ride - the staff on the boat were very knowledgeable and we saw lots of cool things at the bottom of the ocean
Thanks Again
| Rating: | |
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| Packages: | Kona Submarine |
| Attended as: | Families |
| Posted on: | 2016/09/10 |
| Activity Date: | 2016/08/30 |
Reviewed by: Pernille
We didn't have the best start for our manta ray snorkeling - trouble checking in for our flight the day after stressed us a lot, so we were not really in the mood. But despite me getting pretty seasick, being in the water and experiencing these magnificent and majestic fish feeding was an amazing experince. I so much wanna do it again - but next time without being seasick :) Thanks to the crew and captain for being so nice to me
We are happy you had a pleasurable experience minus being seasick. It does affect some of us more than others. We always have remedies on board to assist with seasickness. A Hoi Hou!
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2016/09/08 |
| Activity Date: | 2016/09/05 |
Reviewed by: K Engstrom
Beautiful views of Kohala mountains and ocean. Guides accessed the experience of the group and allowed cantering. Some how the 2.5 hr wasn't long enough. Glad we did this.
| Rating: | |
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| Packages: | 2.5 Hour Horse Riding Tour |
| Attended as: | Families |
| Posted on: | 2016/09/05 |
| Activity Date: | 2016/08/04 |
Reviewed by: 自然児
It was the first time for my husband and children to ride horses properly. After a brief explanation in English, each person was assigned a horse, and they quickly got on. From the moment they mounted, they held the reins themselves and started moving! At first, my sons were nervous, but after about 10 minutes, they seemed to be having a great time. They enjoyed the beautiful scenery while riding. Then, after about 30 to 40 minutes, when the instructor asked, "Do you want to try running?" they all nodded and started to run together! My eldest son enjoyed running several times afterward, while my younger son, who was scared, took his time walking, which was nice as everyone could progress at their own pace. After more than an hour and a half of riding, we finished, and it was interesting to see the contrasting feelings between the exhausted parents and the kids who wanted to ride even more. As a side note, it seemed beneficial for my sons, who are learning English, that everything was conducted in English.
ちゃんとした乗馬が初めての主人と子供たち。
英語での簡単な説明の後、一人に一頭の馬があてがわれ、早速乗ることに。
乗った瞬間から手綱を自分で持ち、移動開始!
始めはドキドキしていた息子たちは10分もすると楽しそうに。
素晴らしい景色を堪能しながらの楽しい乗馬を満喫していました。
そして30~40分して頃、「走ってみたい?」というインストラクターの一声に頷くと皆で一斉に走り始めることに!
走りを満喫する長男はその後も何度か走りに挑戦、怖いという次男はマイペースに歩き、と個々のペースで進めることもありがたかったです。
一時間半以上の乗馬の後に終了したが、くたくたの親ともっともっと乗っていたかった、ということもたちの感想が対照的でした。
補足ではありますが、英語を学習中の息子たちにとっては英語オンリーであることも良かったみたいです。
| Rating: | |
|---|---|
| Packages: | 1.5時間プラン |
| Attended as: | Families |
| Posted on: | 2016/09/05 |
| Activity Date: | 2016/08/18 |
Reviewed by: Ian S
Jim Cary was our tour guide and he did a great job. He was extremely knowledgable of the Hawaiian and Polanisian culture which made the day that much better. The vehicle was not as comfortable as I expected a Mercedes to be, definitely the only downfall of the whole trip. All in all, a high 9/10
Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are delighted to hear that you had such a great day with Jim! He is a wonderful guide who loves to share his songs and stories of the islands. Mahalo for your recommendation and we hope to see you on your next visit to the Big Island!
| Rating: | |
|---|---|
| Packages: | Deluxe Volcano & Stargazing Tour |
| Attended as: | Couples |
| Posted on: | 2016/09/01 |
| Activity Date: | 2016/08/29 |
Reviewed by: Chabee☆
I used the service on September 25, 2015.
As expected, Big Island‼︎
The views from the sky were breathtaking.
The opportunity arose on our first day in Hawaii Island when we found the helicopter pad, Blue Hawaiian Helicopters, on the way from the airport to the hotel‼︎
Originally, we planned to go to Kilauea, but the moment I saw the helicopter... I couldn't suppress the desire to see everything from above(^^;;
On our last day on Hawaii Island, we had a morning flight at 7 AM to Honolulu, and fortunately, we were blessed with clear skies. We were able to fully enjoy places and views that we could never have accessed on our own, and we had a wonderful time.
The English guide was entertaining and explained things in a clear manner, sometimes seriously, and he engaged with us throughout the flight. At the scenic points, he maneuvered the helicopter 360° so that everyone could see the same view. Thanks to the pilot's kindness and cheerfulness, the atmosphere was relaxed throughout the journey♪
For my husband and me, who were visiting Hawaii Island for the first time, it was the perfect activity.
And this year, our late summer vacation will be... Maui!
I think we will be relying on VELTRA again.
I'm looking forward to it☆
2015年9月25日に利用させていただきました。
さすが、Big Island‼︎
空から眺める景色はどれも圧巻でした。
きっかけは、ハワイ島初日、空港からホテルに向かう途中に見つけたヘリポート、ブルーハワイアンヘリコプターズ‼︎
元々、キラウエアに行く予定でいましたが、ヘリを見た瞬間…上から眺めたい欲望が抑えられませんでした(^^;;
ハワイ島最終日、お昼にはホノルルへ向かう為、朝イチ7時のフライトでしたが、運良く晴天にも恵まれ、決して自分達だけでは行けない場所、見れない景色を十分に堪能でき、素敵な時間を過ごすことが出来ました。
英語ガイドでしたが、面白おかしく、時には真面目に分かりやすく説明して下さり、何かと声を掛けて頂き、絶景ポイントでは全員が同じ景色を見れるよう360°操縦してくれます。パイロットの優しさと陽気さで、移動中は終始和やかムード♪
初ハワイ島の私達夫婦にとっては、ピッタリのアクティビティでした。
そして、今年も遅い私達の夏休みは…マウイ島!
VELTRAさん、またお世話になると思います。
今から楽しみです☆
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/08/31 |
Reviewed by: Jeanne
Guide was very informative. He talked about everything we were seeing and was easy to listen to. The only concern I had was that the tour company needs to adjust expected arrival times to account for other pick ups and traffic.
| Rating: | |
|---|---|
| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/29 |
| Activity Date: | 2016/08/23 |
Reviewed by: ○○○
It was very convenient to walk from the hotel to the meeting place, so there was no time loss. However, the meeting place was vague and there were no specific instructions, so I was quite anxious until the guide arrived. Since it was a small group, there were only four of us from our family, along with the pilot, a female guide, and a female guide-in-training.
We boarded the boat and started looking for dolphins, but the dolphins today were not very friendly, and the groups were small. We jumped off the boat several times after spotting them, but we couldn't meet them easily. The pilot suggested several times, "Let's go towards the pier," but the female guide stubbornly refused, saying, "The visibility is poor over there..." Eventually, since we weren't finding any dolphins, we ended up going towards the pier. There were already many tour boats for foreigners there, and there were plenty of dolphins, with everyone chasing them around. The female guide said, "Please don't chase the dolphins for their sake." When we entered the water, the visibility was actually not much different, and there were many dolphins swimming right below us, occasionally coming towards us! I tried to take photos with the underwater camera I purchased for this day, but I was too flustered to get good shots. The dolphins here were also not very friendly, so it didn't feel like we could swim with them, but we did see many dolphins. I thought if we had come here earlier, we could have swum with the dolphins more leisurely, but I also understand that we don't want to stress the dolphins... It was a complicated feeling.
Not wanting to spend too much time, as we would run out of snorkeling time, we reluctantly got back on the boat and headed to Kealakekua Bay while sightseeing the lava cliffs. The visibility here was truly amazing; it was the clearest sea I had ever seen. I was so absorbed in swimming that time flew by. When called back to the boat, they had prepared fruits and warm tea for us. The grapes and pineapple were very delicious. They also gave us potato chips, and we ate while heading back.
Since I participated with my parents in their 60s and my elementary school son, the small group size (which ended up being a private tour) was very helpful. One disappointing thing was that I had requested prescription masks, but they were not prepared (the wetsuits I requested at the same time were properly provided). At the site, I was shown something like a reservation form (which was different from the form I filled out) and was told, "It's not written here." I thought I might have forgotten to input it, but when I checked after returning, it was properly entered. I believe there was a communication issue between the VELTRA system and the local company. My father, who has poor eyesight, had brought prescription goggles just in case, so it worked out, but he looked very disappointed, saying, "I couldn't see well." I don't think the local staff is at fault, so I hope they ensure proper communication.
集合場所までホテルから歩いて行けるため、時間ロスがなくとても便利でした。ただ、集合場所が曖昧で、特に指定もなかったので、ガイドの方が来てくれるまでドキドキでした。少人数制なので、お客は我々家族4人のみ。あとは操縦士の方と、ガイドの女性と、ガイド見習いの女性1人。
ボートに乗り込み、はじめにイルカを探していきますが、今日のイルカたちはあまりフレンドリーではなく、群れも小さく、何度か見つけてボートから飛び降りますが、なかなか会えず。操縦士の方が、「ピアのほうに行こうよ」と何度か提案するのですが、ガイドの女性が「あっちは透明度が悪いから・・・」と頑なに拒否。でもなかなか見つからないので、結局「ピア」のほうへ。そこにはすでにたくさんの外国人向けのツアーボートがいて、イルカもたくさんいて、みんなで追い回しているような感じ。ガイドの女性が「イルカたちのために、追わないであげてください」と。我々も海に入ると、実際には海の透明度は大して変わらず、真下にたくさんのイルカの群れが泳いでいて、たまにこっちに向かってくる!この日のために購入した水中カメラで撮影を試みるも、焦ってうまく撮れず。ここのイルカたちもあまりフレンドリーではなかったので一緒に泳ぐ、という感じではなかったですが、たくさんのイルカには会えました。もっと早くここに来ていたら、もっとゆっくりイルカと泳げたのになあとも思うけど、イルカたちにストレスをかけたくないのもわかるし。。。複雑な気持ちでした。
あまりゆっくりしているとシュノーケルの時間がなくなってしまうので、後ろ髪引かれながら再度ボートに乗りこみ、溶岩の岸壁などを見学しながらケアラケクア湾へ。ここの透明度は本当にすばらしく、こんなにきれいな海は初めてでした。夢中で泳いでいるとあっという間に時間がたっていました。呼ばれてボートにあがると、フルーツと温かいお茶を用意していてくれました。ブドウとパイナップルがとっても美味しかった。ポテトチップスもくれて、食べながら帰りました。
60代の両親、小学生の息子を連れての参加でしたので、少人数制(結果的には貸し切り)でとても助かりました。
一つ残念だったのは、度つきマスクをリクエストしていたのに、用意されていなかったこと(同時にお願いしたウエットスーツはきちんと用意してありました)。現地では予約表のようなものを見せられて(申し込み時のフォームとはちがう形式のもの)「こちらに書いていない」と言われてしまい、私が入力しわすれたのかと思っていましたが、帰ってきて確認すると、きちんと入力されている。VELTRAのシステムから、現地の会社に伝達がうまくいっていないのだと思います。目の悪い父は念のために度つきゴーグルを持参していたのでなんとかなりましたが「あまり見えなかった」ととても残念そうにしていました。
現地の方は悪くないのではないかと思うので、きちんと伝達を徹底してほしいです。
Thank you very much for taking the time to write a review. We provide the following guidance: "After leaving the Sheraton Hotel, proceed with the parking lot on your right and turn left at the brown stone wall sign for 'Sheraton Hotel' (Kaleiopapa Street). Walk towards the ocean, and our Japanese guide will be waiting for you in the grassy area with public restrooms and benches on your immediate right." I apologize if this was unclear. We will work on improving it.
Dolphins are wild animals, so we cannot predict exactly when and where they will be, but it seems there were many at the pier that day. If you had gone there from the start, you would have certainly had more time to swim with the dolphins. I apologize for any disappointment this may have caused. The pier is often crowded, and I believe our guide wanted to ensure that you had a chance to interact with the dolphins in a less crowded area, but unfortunately, that plan did not work out that day.
I'm glad to hear that you enjoyed the beauty of Kealakekua Bay. Thank you for choosing our tour to create family memories with your parents in their 60s and your elementary school son. Our boat accommodates up to six guests, allowing you to experience a tour that feels like a private charter.
I also sincerely apologize for any disappointment caused regarding the prescription mask for your father. We did not receive any communication about this from VELTRA, and after this incident, we discussed it with VELTRA to reconfirm the display of prescription masks in the future.
Please feel free to contact us if you plan to visit the Big Island again. Wishing you and your family continued health and happiness.
○○○様、わざわざお時間を割いてレビューを書いてくださり、誠にありがとうございました。弊社では、「シェラトンホテルの敷地を出て、駐車場を右手に見ながら進行方向左手にある「Sheraton Hotel」の茶色い石壁のサインを左折します(Kaleiopapa Street)。海へ向かって歩き、すぐ右手の公衆トイレやベンチのある芝生エリアで日本語ガイドがお待ちいたしております。」という案内をさせて頂いていますが、分かりにくかったでしょうか。申し訳ありません。改善して参ります。
イルカたちは野生の生き物で飼い馴らされたものではないので、いつどこにいるかは100%分かりませんが、その日はピアに沢山いたようですね。そちらに最初から行っておけば確かにイルカたちと泳ぐ時間はもっとあったことでしょうね。残念な思いをさせてしまい、申し訳ありません。ピアは混んでいることが多いので、ガイドはなるべく混んででいないところで○○○様にイルカと触れ合ってもらいたいと思っていたのだと思いますが、その思惑がその日は上手く行かず、申し訳ありませんでした。
ケアラケクア湾の美しさは満喫してもらえたようで、何よりです。60代のご両親と小学生の息子さんとの家族の思い出に弊社のツアーを選んで頂き、ありがとうございました。弊社のボートはお客様は6人までなので、まるでプライベートチャーターのようなツアーを味わって頂けることが醍醐味となっております。
また度付きマスクの件については、お父様に残念な思いをさせてしまったことを大変申し訳なく思っております。弊社としては、VELTRA様からそのような伝達事項は頂いていなかったもので、この件の後VELTRA様と話し合いをし、今後の度つきマスクの表示について再確認をいたしました。
またハワイ島に来られることがありましたら、ご連絡くださいませ。○○○様のご家族のこれからの益々のご健勝をお祈り申し上げます。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2016/08/29 |
| Activity Date: | 2016/07/31 |
Reviewed by: Barb
Very cool experience. There were 12 Mantas swimming around us. The crew were safety conscious and handled a guy that freaked out in the water very professionally. No shame and wanted everyone to have a good time. Hot Chocolate provided with fresh fruit.
Awesome! Glad you had a good time and thank you for the positive feedback.
Capt. Tim
| Rating: | |
|---|---|
| Packages: | Moonlight Cruise & Evening Manta Snorkel Tour [2 hours] |
| Attended as: | Families |
| Posted on: | 2016/08/29 |
| Activity Date: | 2016/08/17 |
Reviewed by: Tomio
Great food and show. The fire knife performer was our favorite!
| Rating: | |
|---|---|
| Packages: | Royal Kona Resort - Standard Luau Package |
| Attended as: | Couples |
| Posted on: | 2016/08/29 |
| Activity Date: | 2016/08/26 |
Reviewed by: KCarson
The sunset dinner cruise my wife and I took lived up to the hype. The food was excellent! The western coast of the Big Island was just beautiful at that time of day. We also got to see a pod of dolphins (I would say at least 20 jumping out of the water) along the way. Can't recommend this activity enough!!!
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2016/08/28 |
| Activity Date: | 2016/08/21 |
Reviewed by: K.M
I participated for the first time with my mother, husband, and eldest daughter. Hawaii Island is not just about Kilauea! It was a series of moving experiences. Thank you very much.
母と夫 長女と四人で初めて参加しました。
ハワイ島はキラウエアだけではないのですね!
感動の連続でした。ありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2016/08/27 |
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Aloha! Mahalo for joining us on our Deluxe Volcano Experience. We are so happy to hear that you had such a great day with Jim. He is a wonderfully knowledgeable guide with so much aloha, making sure our guests have the best time possible! Mahalo for your recommendation and we hope to see you on your next visit to the Big Island!