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Big Island
Forrest was quite knowledgeable and so polite! I'm prone to motion sickness, but did not get nauseous at all in the van. Got to get out and walk along the water, pet and feed horses, and learn all about the history of the beautiful, Hawaiian valley. The gift shop was great, too, with very reasonably priced snacks and ice cream. Wonderful and memorable experience! Mahalo nui loa!
We had a great time on the glass bottom boat tour with our toddler. He loved seeing the fish and hearing about the coral reefs. It was his first time on a boat! The tour guide was very informative and was so happy to share all information he had about the island.
Aloha,
Thanks for taking the time to provide feedback about your Glass Bottom Boat Cruise. We're so happy to read that you and your son enjoyed the trip and the information provided by our crew.
We know there are a lot of activities to choose from when you're on the Big Island and we're honored you chose to spend part of your morning with us.
Mahalo and A Hui Hou
The atmosphere was really nice under the beautiful moon. Both the show and dinner were excellent! It was a wonderful experience on the Big Island of Hawaii!
月も綺麗な下で、とにかく雰囲気がとても良かったです。
ショーもディナーも、最高でした！
ハワイ島での素敵な体験になりました！
It might be better to go early since the parking lot was full.
駐車場がいっぱいだったので、早めに行った方がいいかもしれません。
Translated by OpenAI
This trip into the valley was a highlight of our friend’s visit to the Big Island from Massachusetts. We all commented on what a great guide Forrest is.
This trip should be on all visitors must see list.
Nice cruise with excellent staff, especially the captain
The buffet had a wide variety of food and drinks, and I definitely overate. The Hawaiian songs and dances were also enjoyable. The sunset view in the background was lovely.
バイキングの料理も、飲み物も豊富で、食べ過ぎました。ハワイアンの歌や、踊りも楽しかったです。
背景の夕焼けの景色もステキでした。
The piña colada, a cocktail made with coconut milk and pineapple juice, was very delicious. I definitely recommend it.
ピナコラーダというココナッツミルクとパイナップルジュースのカクテルはとても美味しかったです。
ぜひ、おすすめします。
Translated by OpenAI
This tour was one of my favorite things we did while on the Big Island! Initially, the plan was to just go to the Waipi'o Valley lookout. I am so glad we ended up deciding to take the tour. You're taken down into the valley (on an extremely steep road) in a 10ish seater van. I get really carsick and had no issues during the tour. Our wonderful guide, Forrest, informed us of the history of the valley and it's people. He was extremely informative and clearly cares so much about the valley and it's history. The views inside the valley were stunning! Do yourself a favor and book this tour.
Our tour guide was so knowledgeable and kind. He went out of his way to teach us about Waipi’o family and ensure we experienced it to the fullest!
A great trip. Staff , boat and equipment was excellent. Fun for first time snorkeling
Mahalo for joining us! We hope you're able to come again someday soon!
Our invoice said to check in at 4:15 but when we got there they said check in was 5:15 after checking in we waited another hour to enter and then dinner and the show didn't start until 7 pm! That was almost 4 hours of waiting. The show and dinner was great but the wait time was terrible.
I have a gluten allergy and it was SO incredibly helpful to have everything clearly labeled. The show was outstanding, the crew was friendly and helpful, the food was absolutely delicious. All around 10s
Hot at first with the sun coming down, but the sunset views are phenomenal!
Thank you for joining us and your kind words! We hope that you're able to join us again someday soon!
I was a little nervous with my mom being 70 need to get into the submarine. They were very accommodating for her. Words cannot describe how amazing it was to be in this submarine. The picture that I posted of my sister and my husband with the most wonderful look, enjoying their selves Beyond words. This is my absolute favorite memory from our big island vacation 2025.
Our guide to the Waipi'o Valley tour was Kaloeo Olival He did a superlative job. We really enjoyed the tour and learned quite a bit about Hawaiian traditional culture.
Thanks to you and to Kaloeo!
none
Very relaxing and educational experience. My family and I really enjoyed it.
Wear sandals and pants no longer than capris. Your feet and ankles will get wet.
Aloha,
Thanks for taking the time to provide feedback about your Glass Bottom Boat Cruise. We're so happy to read that you and your family enjoyed the trip. And your tip to wear shorter pants and shoes that can get wet is spot on -- we board the boat via a ramp at the shoreline. Depending on ocean and wind conditions at the time of your cruise, you may get wet up to your knees accessing the ramp (though our crew is stationed at both the bottom and top of the ramp to help with those transitions).
We know there are a lot of activities to choose from when you're on the Big Island and we're honored you chose to join us onboard and that we've earned your recommendation.
Mahalo and A Hui Hou
My first zipline experience! There were about ten participants, and at first, we received help from the instructor to put on the necessary gear like harnesses and helmets. After that, we took a van up to the starting point on the hill. Once we arrived, we received a briefing on safety precautions for ziplining and then descended the first zipline over grass to confirm our basic movements. From there, we continued at quite a speed over a valley with three waterfalls and above the river. We took breaks along the way for hydration and fruit, enjoying the thrill of eight ziplines, including the longest one over 600 meters. (Originally there were nine, but the eighth zipline was under maintenance, so we did a total of eight.) The speed and height were a bit scary at first, but by the end, I was able to enjoy the scenery. Some experienced adults and children even went upside down while zipping, having a great time.
初めてのジップライン体験！10人くらいの参加者で、最初はインストラクターに手伝ってもらいながらハーネス？やヘルメットなどの必要な装備を装着。そこからワゴン車に乗って丘の上の方にある出発点に連れられて行かれます。到着したらジップライン滑空時の注意事項などの説明を受け1本目の草地の上のジップラインを下り基本動作を確認。その先は三連滝のある渓谷の上や川の上を結構なスピードで続けて下って行きます。途中で水分補給やフルーツをいただいて休憩も取りつつ最も長いので600mを超える長さのものを含む8本のジップラインを爽快感を味わいながら下りました。(本来9本ながら8番目のジップラインがメンテナンス作業中だったため計8本に)スピード感、高さとも最初はちょっと怖いくらいでしたが、最後の方では景色を楽しむ余裕が出て来ました。慣れている大人や子どもの中には逆さまになって下る人たちもいて楽しんでいました。
All the instructors only speak English, so if you don't speak some English, you might miss important instructions. While going down the zip line, I received a warning because I wasn't able to follow t
インストラクターは全員英語しか話さないので多少は英語が話せないと注意事項を聞き逃すかも。ジップラインを下っている最中は膝を曲げる指示があったのをできておらず注意を受けました。
Translated by OpenAI
We were told by a couple at our hotel to make sure we do this tour and it was 💯 worth it! What a unique experience led by one of the native Hawaiian to see this hidden valley! Perfect for our 6 year old and adults too! It’s truly like a garden of Eden.
A wonderful experience, If you would like to spend a chill time and have a deeper understanding in Waipio valley ,choose it!
The performers were beyond amazing.
The table service was excellent.
The food was excellent - so delicious!
The price for premium upgrade- disappointing.
The ambiance could have been more authentic rather than long rows of very crowded tables and unbearable heat for the first 90 minutes before sunset.
Closer to the water maybe? Sail shaped tarps for shade maybe?
Definitely recommend.
Dress light. Bring a hand fan.
Expect some rude people to walk up for a better look & block view
I was worried because I hadn't received a confirmation email for the tour (I contacted VELTRA and they followed up for me).
However, on the day of the tour, I was about 20 minutes late for the meeting time, but they kindly said, "It's okay!" and allowed me to join (I did call ahead). After boarding the boat, they provided a briefing on the sizes of the snorkeling equipment and how to use the camera correctly. They also prepared Japanese instructions, so even though my conversational skills are very basic, I felt comfortable participating.
The waves felt a bit high, but they designated a snorkeling area, and during the snorkeling, staff members were patrolling on a paddleboard, which showed they were very attentive to safety. It seemed like the tour was fully booked, but there were plenty of floatation devices and life jackets available. Although I could see to the bottom, there weren't many fish, likely due to the high waves, but we still had a great time as a family!
Since it was a large boat, I didn't experience seasickness, and the cruising to and from was enjoyable. I felt from our conversation that they have a great respect and consideration for the ocean. After getting wet, the cruising felt cold, so I think it would be good to have a separate towel that doesn't get wet. I found the free water a bit difficult to drink. Also, since there were no warm drinks available, if you're worried about getting cold, it's better to bring your own.
The staff were kind, and they were accommodating even with my limited English skills. It was fun!
ツアーまでは、予約確定のメールが来ていなかったりで心配でした（ベルトラさんに問い合わせして、フォローいただきました）。
が、ツアー当日、集合時間から20分ほど遅れてしまったのですが、『大丈夫よ！』と言ってくださり心よく参加させてくださいました（事前に電話はいれました）。
船に乗った後は、シュノーケルの物のサイズや、正しい動画の使い方をレクチャーしてくれます。日本語の案内も用意してくれるので、すごく簡単な会話しかできない私でも安心して参加できました。
波は少し高いように感じましたが、シュノーケルエリアも指定してくださり、シュノーケリング中も職員の方がサップに乗って巡回されていたりして、安全にはすごく気を配っているのが伝わりました。
ツアーは満席だったように思いますが、浮き輪や救命胴衣も十分に用意されてました。
波が高かったからか、底まで見渡せたもののお魚はそんなに多くみられませんでしたが、それでも充分家族で楽しめました！
大きなボートだったので、船酔いもなく、行き帰りのクルージング楽しかったです。
海への敬意や配慮もすごくされているのだとお話しから感じました。
濡れた後のクルージングは寒く感じるので、羽織るタオルは濡れてしまうのと別にあると良いと思いました。
フリーで用意されているお水が少し飲みにくいと感じました。あと、温かい飲み物はないので、冷えてしまうことが心配なら自分で用意して行った方がいいと思います。
スタッフの方も親切ですし、拙い英語力でも対応してくださいます。楽しかったです！
I couldn't use the reef-friendly sunscreen I bought in Japan... However, they provide free sunscreen on the ship that we can use. Be careful when buying sunscreen in Japan.
日本で買って行ったリーフフレンドリーの日焼け止めが使えず…でも、船にフリーで使っていい日焼け止めを用意してくれています。
日本で日焼け止めを買っていく場合は要注意です。
Translated by OpenAI
We were traveling with young kids who were not really into snorkeling.. so we were looking inexpensive ways to look at some beautiful marine life. This was perfect for us. 5 minutes walk from our resort. Friendly, knowledgeable and more importantly patient staff. Luckily we kind of got a private tour as there was no one else at the same time as ours.
Kids loved it, we loved it too. Definitely recommended!!
Aloha,
Thanks for taking the time to provide feedback about your Glass Bottom Boat Cruise. We're so happy to read that you and your family enjoyed the trip and your interactions with our crew.
We know there are a lot of ways to experience the ocean while you're on the Big Island, and we're honored you chose to join us onboard and that we've earned your recommendation.
Mahalo and A Hui Hou
Great guide (local), the pick up spot is a neat art gallery with a snackshot. The tour was great, filled with local knowledge and just the right length.
You might want bug spray (we didn't need it) and the wild horses aren't shy so bring apple slices!
On the day, there were four of us, including my son. The guide provided instructions in English for the other couple and mixed in some Japanese for me.
Although we were a bit slow at times with the unfamiliar kayaking, they always kept an eye on us and waited. The waves were a bit high, so we couldn't jump from the rocks, but we were able to enter the cave as far as we could while ensuring safety.
They also made sure to allocate enough time for snorkeling, and everyone enjoyed it. It was clear that they really love interacting with Hawaii's nature and people. I definitely recommend this experience.
当日は私と息子を含めて４人。別のカップルと息子には英語で、私には日本語も交えてガイドして下さいました。
慣れないカヤックで途中遅れたりもありましたが、いつも目を配り待っていてくれたり。波が高めで岩からのジャンプは出来ませんでしたが、安全確保をしながら洞窟もギリギリまで入る事が出来ました。
シュノーケルも時間をしっかりとって下さり、みなさん楽しんでいました。ハワイの自然や人と関わる事がとても好きな様子が伝わって来ました。是非オススメします。
Even if you're not familiar with kayaking, I think they teach you gently, which makes you feel at ease.
カヤックに慣れていなくても、優しく教えてくれて安心できると思います。
Translated by OpenAI
The content of the show was excellent! However, the service at the Hilton hotel was disappointing. When I checked in at Hilton's Kingsland, the concierge advised me to arrive early to secure a seat, but when I actually went, I couldn't enter until the scheduled time. Despite having reserved a premium seat, I was made to wait in the general line. There were people who were allowed to enter preferentially, while we were left waiting and then admitted as general attendees. The event was held at a completely different location than what the concierge mentioned. What is the point of having a concierge??? But the show was absolutely fantastic.
ショーの内容は最高でした！
が、現地ヒルトンホテルの対応はいただけない。
ヒルトンのキングスランドにチェックインの際にコンシェルジュに確認したときは早めに行って席を確保したほうがいいといわれたのに実際に行くと時間まで入れずプレミアムシートを予約していたにも関わらず一般の列に並ばされた。
優先的に入っていく人たちもいたのに我々は待たされた挙句一般で入場。
コンシェルジュの言ってた全く違う場所での開催でした。なんのためのコンシェルジュ？？？
でも、ショーは最高によかったです。
It's better to clearly communicate the details of the ticket.
チケットの内容をきっちりと伝えたほうがいいです。
Translated by OpenAI
I was able to see a lot of fish, and it was a wonderful experience. My son really remembers how delicious the chips we had on the boat were, to the point that he wanted seconds.
Just as we were returning to the port, there was a tsunami due to an earthquake in the Kamchatka Peninsula, which made us a bit anxious, but they safely returned us without any issues. I feel like I want to participate again.
魚もたくさん見られて、とても良い体験をせて頂きました。
息子は、船上で頂いたチップスが美味しくてお代わりしてしまうほどだったことがすごく記憶に残っているようです。
丁度港に帰る頃にカムチャッカ半島の地震の影響で津波が来たタイミングで、多少慌てましたが、問題なく送り返して頂きました。
また参加したいと感じています。
The ship was larger than I expected, and there were many people participating. Since there was no Japanese support, there were fewer Japanese people, but it was great for us to experience the overseas
思っていたより船が大きくて、たくさんの人が参加されていました。日本語対応ではないので、日本人は少なめでしたが、私たちにとっては海外の感覚を味わえて良かったです。
Translated by OpenAI
I was disappointed with this tour for lack of hospitality, communication and false advertising. The tour guide is not an astronomer or someone who writes articles for astronomy mazagines or even a local Hawaiian. They are very knowledgeable, patient and friendly guides but also lack communication with the tour company. For instance, we had 10 people in our tour and they were told only 6 so he wasn’t prepared with enough hot chocolate or parkas. It may also be the reason he didn’t offer snacks or water to anyone and tried to get more people to drink coffee at 9 pm! I was also disappointed that we didn’t go to the Kona coffee farm as advertised in the itinerary and confirmed when they called. You also have to select your meal prior to arrival or seeing the options which is undesirable. Finally, when they called to confirm they told me not to bring anything - no water, jacket, hiking boots etc since all would be provided and tennis shoes were enough. First off, I came prepared with everything in my luggage but since they said not to bring a big bag or too many items we were underprepared. My son was freezing because the parkas are huge and they were passed out but left for people to get when they were freezing. Our tennis were covered in dirt and sand because we stopped at a beach and walked the sand. I would have to be informed in advance that we’re going to a beach and not the coffee farm and to have proper attire. The stargazing was nice and we saw a lot of stars and constellations but it was not pleasant because of the lack of preparation. I do not recommend this tour. If you book, don’t listen to their advice and come prepared with attire, water and snacks on top of the exorbitant price you pay. Or you could ask to go with the tour that matches the advertisement but I tried that already. Heed the warning. I didn’t and while we don’t regret it we regret the company.
All of the above. Confirm, confirm, confirm!
Great experience! Like snorkeling without getting wet. They took us over beautiful reefs with lots of fish. It was fun! The guides were great!
Great for all ages!
Aloha Shelli,
Thanks for taking the time to provide feedback about your Glass Bottom Boat Cruise. We're so happy to read that you enjoyed the trip and your interactions with our crew -- and we appreciate getting to see those photos you took too!
We know there are a lot of activities to choose from when you're on the Big Island and we're honored you chose to join us onboard.
Mahalo and A Hui Hou
Some comments mentioned that the food was not great, but all four of us were very satisfied. It's a buffet style where you can pick what you like, and since we had premium seats, we were able to get our food early while it was still available. The staff at our table frequently came to take drink orders. The show was enjoyable from start to finish. There were luaus, hula performances, and Hawaiian songs, allowing us to fully experience Hawaii. Although the exchange rate is poor right now, making it feel expensive, it was still a great way to create family memories.
食事が今一つというコメントもありましたが、我々4人は全員大満足してました。ブッフェスタイルで好きなものを取りにいきますが、プレミアムシートだったので、早めに空いている中で取りにいけました。飲み物はテーブル担当スタッフがこまめにオーダーを取りにきてくれます。ショーは、初めから最後まで楽しむことができます。ルアウもあればフラやハワイアンソングもあり、ハワイをたっぷり感じることができます。今は為替レートが悪いので高額に思いましたが、それでも、家族旅行の思い出作りにはよかったです。
Translated by OpenAI
Forest was a superb guide to this stunningly beautiful and magical valley -he was fun and so knowledgeable. The whole family loved the experience, with our girls wanting to return again the next day. We highly recommend!
The staff were welcoming, informative and helpful. The boat ride was enjoyable. The location where we snorkeled was underwhelming. We did see tiny, colorful fish, and some corals, but nothing else of note.
