Page 17) Things to Do in Big Island in 2026 – Tours & Activities | HawaiiActivities.com

All Reviews for Snorkeling Cruises & Tours in Big Island

Overall Rating

4.60 4.60 / 5

Reviews

2016 reviews

Kona Manta Ray Night Snorkel Tour - Small-Group Adventure from Keauhou Bay

A Magical Night!

Reviewed by: John

We loved the experience! Saw 6 to 8 mantas swimming near our little surfboard. They made multiple backflips just inches from us. Nice captain and guide.

Reply from activity provider

Mahalo John for the 5 star review! WOW that is a lot of mantas. We are so happy that you had a great night. Mahalo for the shout out to your captain and crew too! We hope that we can see you again on your next visit!

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Packages: Night Manta Discovery Adventure
Attended as: Couples
Posted on: 2021/05/07
Activity Date: 2021/05/05

Ocean Encounters Manta Ray Snorkel Tour - Sunset & Moonlight Cruise from Kona

Easiest snorkeling we've ever done

Reviewed by: Dave W

This is an amazing experience and it's so easy, you barely need to know how to swim. You just lay w/ your face in the water and the mantas come to you. Actually they come to feed on plankton which are attracted by the lights that the crew shine in the water. It's a super-cool experience and the crew on our boat were awesome. Highly recommended.

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Packages: Standard Package: Sunset Manta Snorkel
Attended as: Couples
Posted on: 2021/04/22
Activity Date: 2021/03/19

Big Island Snorkel Cruise to the Kohala Coast & Waikoloa with Lunch and Open Bar - Ocean Sports

Outstanding tour!

Reviewed by: Tiffany

Fabulous snorkel trip and sailing. Fantastic staff made it really special.

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Packages: Kohala Snorkel Adventure Cruise from Kawaihae Harbor [Apr 15 - Dec 14]
Attended as: Friends
Posted on: 2021/04/21
Activity Date: 2021/04/19

Hawaii Manta Ray Sunset & Night Time Snorkel Experience from Kona - Iruka

Experience of a lifetime!

Reviewed by: Nature lover

The captain and crew were very welcoming and calm. They were big on everyone having a fun & safe time. The manarays were AMAZING. There were at least 5 that continued to do somersaults within inches of my face.

Reply from activity provider

Thank you for joining our tour!
We are thrilled to know you enjoy it! The night was amazing and we were happy to host you guys.
Please come back in the future.
Mahalo!"

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Rating:
Packages: Manta Ray Night Snorkel with Sunset Cruise
Attended as: Couples
Posted on: 2021/04/09
Activity Date: 2021/04/05

Kona Manta Ray Night Snorkel Tour - Small-Group Adventure from Keauhou Bay

Manta Ray night snorkeling

Reviewed by: Heather

An incredible experience, had no idea they were that big and they’d get as close as they did. We took all four of our kids ages from 11 to 20 and they all loved it!

Reply from activity provider

Mahalo Heather for the 5 star review! We really appreciate you taking the time to let us know about your experience. We are so happy that you all had a fantastic time on our manta ray night snorkel. Please come see us again on your next visit!

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Rating:
Packages: Night Manta Discovery Adventure
Attended as: Families
Posted on: 2021/03/29
Activity Date: 2021/03/26

4.5-Hour Sea Paradise Premium Kealakekua Bay Snorkel Tour with Breakfast & Lunch

Amazing day trip

Reviewed by: mormr

Another wonderful snorkel trip with these folks. Great attention to detail, safety & passenger enjoyment.

Reply from activity provider

Aloha,

Mahalo Nui Loa for joining us and taking the time to review us. We are thrilled you had a wonderful time. We hope to see you soon!

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Packages: Deluxe Morning Snorkel Cruise with 2 Snorkel Stops, Breakfast & Lunch [4.5 hrs]
Attended as: Couples
Posted on: 2021/01/24
Activity Date: 2021/01/22

プライベートチャーター ケアラケクア湾シュノーケリング+イルカウォッチングツアー!GoProレンタルあり<午前/日本語ガイド>

Amazing! 最高!

Reviewed by: ぽんであやこ

I heard that you can see almost 100% of them, and I really did! However, dolphins are incredibly fast! Haha. It's obvious, but they are super quick, and I had a hard time taking pictures! So, I recommend using a GoPro or something to record videos and then cutting clips from those!

ほぼ100パーセント見れるとのことでしたが本当に見れました!ただイルカってすごく早い!笑。当たり前ですがめちゃくちゃ早くて写真とるの苦労しました!なのでgoproなどで動画とっといてその動画の切り出しの方がおすすめです!

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Packages: 送迎付きプラン
Attended as: Friends
Posted on: 2021/01/22
Activity Date: 2019/09/28

Keauhou Bay Manta Ray Night Dive Tour & Snorkel Adventure from Kona - Sea Quest

Highy recommend this trip to anyone thinking to do it. Its AMAZING!

Reviewed by: Mrs Jones

Nick, Liz and the other girl whos name I can't remember were amazing! They accommodated all our needs and beyond. Sea Quest is awesome. They charged my phone for me while we went out, because my battery was almost dead. Came back and had 74%. Thanks so much to our Captain, our mermaids lol and the rest of the amazing team, for an amazing time and for an unforgettable memory

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Packages: Swim with Mantas
Attended as: Families
Posted on: 2021/01/06
Activity Date: 2021/01/04

プライベートチャーター ケアラケクア湾シュノーケリング+イルカウォッチングツアー!GoProレンタルあり<午前/日本語ガイド>

Even beginners can enjoy it. 初心者でも楽しめます

Reviewed by: aaz

We participated as a mother-daughter duo with no snorkeling experience. My mother is in her 60s. Initially, we joined with the mindset that just seeing dolphins from the boat would be enough, but once we set off, we were encouraged by our guide to go into the water. My mother, who can hardly swim, used a float, but the guide skillfully led us, and she was incredibly moved to see the dolphins from the best spot. I was impressed by the professionalism of the guide. Not only was the encounter rate with dolphins high, but the guide also kept track of the participants' names and how much they were enjoying themselves, even while wearing snorkeling gear. This was amidst many other tours. It was truly amazing. Although it was more active than other tours, the love for dolphins from our guide shone through. I highly recommend this experience to anyone who loves dolphins.

シュノーケリング経験のない母娘で参加しました。母は60代です。
当初は船の上からイルカを観れるだけでもという気持ちで参加しましたが、いざ出発するとガイドの方の勢いに後押しされ海の中へ。ろくに泳げない母は浮を借りながらですが、ガイドさんがしっかりと誘導してくれたので一番の特等席でイルカを観られたと大変感動していました。ガイドさんのプロの仕事はこういうものか。と感銘を受けました。イルカとの遭遇率のみならず、シュノーケリングを着けた上からでもツアー参加者の名前と楽しめているかをしっかりと把握してくれます。他ツアーが沢山入り混じる中でです。本当に凄い。他のツアーよりもアクティブでしたが、イルカを愛するガイドさんの愛が伝わってきました。イルカ好きには何度でもおすすめ出来ます。

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Packages: 送迎付きプラン
Attended as: Friends
Posted on: 2020/06/10
Activity Date: 2019/09/15

ハワイ島 ケアラケクア湾 シュノーケリングツアー <英語ガイド/食事付き>

Experience report 体験談

Reviewed by: あああ

The staff was generally kind and good, but I think the tour would be tough unless you have native-level English skills. Normally, drinks other than alcohol were all-you-can-drink, and chips were served. There were about 30 people, and there were no Japanese people at all.

普通に親切でいいスタッフでしたが、ツアー自体ネイティブ並みの英語力じゃないときついと思います。普通に、飲み物はアルコール以外は飲み放題でチップスが出ました。30人くらいいて日本人は一切いませんでした。

Reply from activity provider

アロハ、

フィードバックをいただき、レビューをしていただきありがとうございます。次回の島への訪問の際に、ぜひもう一度お試しいただければと思います。それまで、ア・フイ・ホウ!

Aloha,

Thanks for your feedback and taking the time to review us. We hope you'll give us another try on your next visit to the islands. Until then, A hui hou!

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Packages: 14:00出港
Attended as: Couples
Posted on: 2020/04/04
Activity Date: 2020/03/11

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

A manta ray came close. 近くまでマンタがやって来た

Reviewed by: まりん

I saw a manta tour on a TV program about the Big Island of Hawaii. After seeing those impressive scenes, I thought I would definitely join a manta tour when I visited the Big Island. This time, I was greeted by a Japanese woman who provided clear guidance. The manta tour instructor was a handsome half-Japanese guy who spoke a mix of Gifu and Nagoya dialects. (He mentioned that his mother is from Nagoya and he lived in Japan until elementary school.) We took quite a boat ride from the port to the manta point, but we were able to enjoy a beautiful sunset along the way. Once we arrived at the point, we quickly put on our masks and snorkels and jumped into the sea. Holding onto a square rubber boat about the size of two tatami mats, I peered into the water and saw small fish gathering around the light. After waiting for a while, a manta appeared at the seabed about 10 meters deep. The manta swam into the light, allowing us to see it well. After that, one or two more mantas passed by. One manta even swam close to our boat, and I was moved by its impressive presence. Even in Hawaii, March can be a bit chilly, so a wetsuit was necessary.

以前TV番組でハワイ島のマンタツアーを見ました。その迫力あるシーンを見てハワイ島に行ったら絶対マンタツアーに参加しようと思っていました。今回は」出迎えは日本人の女性で分かりやすく案内してくれました。マンターツアーのインストラクターは岐阜弁と名古屋弁が混ざったイントネーションの日本語を話すハーフのイケメンでした。(お母さんが名古屋出身で本人は小学校まで日本に住んでいたとのこと)港からマンタポイントまで結構船に乗りましたが途中きれいなサンセットを堪能することができました。ポイントに着くとマスクとシュノーケルを着けて直ぐに海に飛び込みました。2畳ほどの大きさのある正方形のゴムボートに掴り、海中を覗くとライトの光に小魚の群れが集まってきました。しばらく待っていると水深10メートルくらいの海底にマンタが1枚現れました。ライトの光が当たる場所にマンタが入りよく見ることが出来ました。その後も1枚2枚とマンタが通り過ぎて行きました。その中で私たちのボートの近くまでマンタが泳いで来て、その迫力に感動しました。ハワイと言えども3月は少し寒いので、ウエットスーツは必要でした。

Reply from activity provider

Thank you for joining us.
I see that intonation was a Nagoya and Gifu dialect.
Please come back to meet Manta and our cheerful staff again; we look forward to seeing you.
Mahalo!

ご参加ありがとうございます。
あのイントネーションは名古屋と岐阜訛りだったんですか、なるほどです。
マンタと陽気なスタッフにぜひまた会いに来てください、お待ちしております。
Mahalo!

  • インストラクターは岐阜弁と名古屋弁の混ざった日本語を話すハーフのイケメン

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Packages: 送迎付きプラン
Attended as: Couples
Posted on: 2020/03/31
Activity Date: 2020/03/03

ハワイ島 ケアラケクア湾シュノーケリングツアー 滑り台や飛び込み台完備の船で行く!<午前・午後/英語ガイド/食事付>by フェアウィンド号

I participated with my 5-year-old child. 5歳の子どもと参加しました。

Reviewed by: Lee

My husband and I participated with our 5-year-old child. It takes about 30 to 40 minutes to reach the snorkeling spot, but the waves are quite high, so I think it's essential for those who are prone to motion sickness to take anti-nausea medication. On the way to our destination, we even saw whales, which got our child very excited.

At first, our 5-year-old was scared of snorkeling, but there was a bodyboard-like device with a transparent section, and they enjoyed peeking through it. The sea was also very beautiful, and our family was extremely satisfied. This is definitely a tour we would like to participate in again.

夫、5歳の子どもと参加しました。
30〜40分かけてシュノーケリングスポットに行きますが、波がかなり高く乗り物酔いしやすい方は酔い止め薬必須だと思います。
目的地まで行く間も鯨が見えたりと子ども大興奮でした。
シュノーケリングは5歳の子どもは最初は怖がっていましたが、ボディーボードのようなものに乗って一部が透明になっているのでそこを覗きながら楽しんでいました。海もとても綺麗で家族で大変満足しています。
是非また参加したいツアーでした。

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Attended as: Families with Young Children
Posted on: 2020/03/29

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

I want to challenge myself again. またチャレンジしたいです。

Reviewed by: れいな

Honestly, I only saw the manta rays twice, and both times they were far away for just a moment. There were no close encounters where they were feeding right in front of me, as described in the tour details. It seems that the weather on the day can also affect this, and since manta rays are natural creatures, it's not guaranteed that you'll see them every time.

Since I didn't see them, I was really grateful for the policy that allows a free retry next time.

Although I didn't see the manta rays, I was lucky enough to spot dolphins from the boat. They jumped and swam close to us, which was really fortunate. I definitely want to try for the manta rays again next time.

正直、マンタは2回しか見れませんでした。しかも遠くで一瞬。ツアー詳細に書いてあるような、目の前で餌を食べる瞬間や、触れそうなくらいの
接近はありませんでした。当日の天候等も影響するみたいで、マンタも自然のものなのでなかなか毎回見れるとは限らない・・という事ですね。
見れなかったので次回は無料でリトライさせてもらえる制度があり、とても助かりました。

マンタは見れませんでしたが、たまたま船上からイルカを見る事ができました。飛び跳ねたり泳いで近づいてくれたり、それはとてもラッキーでした。
また次回マンタチャレンジしたいと思います。

Reply from activity provider

Thank you very much.
It's really unfortunate that you couldn't see the manta rays very well.
When dealing with wildlife, you never know what will happen each time, but it seems that the dolphins welcomed you instead.
Let's make sure to see them on your next visit!
We look forward to it!!

ありがとうございます。
マンタがあまり良く見えなかったようで
とても残念です。野生相手だと
毎回何が起こるかわかりませんが、
イルカ先生が代わりに歓迎してくれたようですね。
次回のリベンジこそ必ず見ましょう!
お待ちしております!!

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Packages: 送迎付きプラン
Attended as: Families
Posted on: 2020/03/17
Activity Date: 2020/03/14

キラウエア火山 ヘリコプター遊覧 水~土曜日10:30限定で日本語パイロットのリクエスト可能<フライト100分/英語パイロット/ワイコロアヘリポート>

Perhaps it was because the weather was nice, but it felt like I was riding in a limousine! 天候も良かったせいかリムジンに乗っているようでした!

Reviewed by: yokky

This was my eighth time on the Big Island of Hawaii, and the helicopter tour allowed me to see the entire island, leading to new discoveries!

今回で8回目のハワイ島でしたが、ヘリツアーによりハワイ島全容を観ることができて新しい発見がありました!

Reply from activity provider

Dear Yokky,

Thank you for sharing your experience with us.

We are very pleased to hear that your eighth visit to the Big Island of Hawaii was blessed with good weather and that you enjoyed the helicopter tour. Landing at the waterfall is also one of our recommended options. Thank you for sharing the wonderful photos that capture the essence of the Big Island.

We look forward to serving you again.

VELTRA Customer Service

yokky様

この度は体験談をご投稿いただきありがとうございます。

8回目のハワイ島もお天気に恵まれ、ヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
滝への着陸も弊社おすすめのオプションとなっております。
今のハワイ島が感じられる素敵なお写真もご投稿いただきありがとうございます。

またのご利用をお待ちしております。

VELTRAカスタマーサービス

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Attended as: Couples
Posted on: 2020/03/14
Activity Date: 2020/02/22

Deluxe Captain Cook Snorkeling Tour at Kealakekua Bay - Fair Wind Cruises

snorkelling, great trip

Reviewed by: D & J

staff were great, boat not over crowded, facilities & service was terrific

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Packages: Morning Kealakekua Snorkel Tour [4.5 hours]
Attended as: Couples
Posted on: 2020/03/14
Activity Date: 2020/03/05

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

I got to see a manta ray! マンタに会えました‼️

Reviewed by: イクミ

I was able to see manta rays safely!
Two large manta rays came right under the light, and I was so excited!
Their swirling movements were very beautiful.
I was surprised when the underside of the manta touched my hand; it felt rough.

Thank you, guide Masami.
I’m very satisfied to have seen the manta rays. It became a great memory!

(I took motion sickness medication, so I was fine on the boat.
The return boat can get chilly, so having a thicker bath towel is reassuring.)

無事にマンタに会えました!
2枚の大きなマンタが光りの真下に来てくれて、
ドキドキ大興奮‼️
クルクルと泳ぐ姿が、とてもキレイでした。
マンタのお腹部分が、私の手に触れてビックリしました。ザラっとしてました。

ガイドのマサミさん、ありがとうございました。
マンタに会えて大満足です。良い思い出になりました!

(酔い止めを飲んだので船酔大丈夫でした。
帰りのボートは冷えるので、厚めのバスタオルが
あると安心です)

Reply from activity provider

ALOHA!
Thank you for participating in Manta University!
We appreciate you sharing the stunning photos!
Please join us again if you have the opportunity.
All of our staff are looking forward to welcoming you back.
MAHALO!
Dolphin Office

ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
大迫力のお写真をシェアして頂きありがとうございます♪
ぜひまた機会がございましたらご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO!
イルカオフィス

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Packages: 送迎付きプラン
Attended as: Friends
Posted on: 2020/03/10
Activity Date: 2020/02/15

キラウエア火山 ヘリコプター遊覧 水~土曜日10:30限定で日本語パイロットのリクエスト可能<フライト100分/英語パイロット/ワイコロアヘリポート>

Seeing the Big Island of Hawaii from the sky is amazing. 空から見るハワイ島も最高

Reviewed by: Hirocy

For my wife, who has difficulty walking, navigating uneven terrain is challenging, and even short distances can take time for able-bodied individuals. Therefore, instead of sightseeing by car, we chose the helicopter experience for the first time. Although it was disappointing that there was no lava flow, I was moved by the size of the crater when viewed from above. We also saw whales, and I am grateful to the pilot who helped us find them. I had requested a pilot who could speak Japanese, but since there were no other Japanese participants, it couldn't be helped. I was worried the day before due to strong winds that could have taken the steering wheel from me, but the ride was smooth and comfortable. My wife was also in high spirits. It was great to make effective use of our time.

足が不自由な家内にとっては、凸凹したところを歩いたりするのは困難で、健常者にとっては短い距離移動でも時間がかかったりするので、車での観光ではなく、初体験のヘリを選択しました。溶岩が流れていなかったのは残念でしたが、火口を上空から見ることが出来、その大きさに感動しました。また、鯨も見ることが出来ました。捜して下さったパイロットに感謝。日本語の出来るパイロットをリクエストしていましたが、他に日本人参加者がいなかったので仕方ありません。前日の午後は車のハンドルが取られる程の強風だったので心配しましたが揺れもなく快適。家内もハイテンションでした。時間が有効に使え良かったです。

Reply from activity provider

Dear Hirocy,

Thank you for sharing your experience with us.

We are very pleased to hear that you enjoyed the helicopter tour of the Big Island with your family. Helicopter tours are a recommended way to see areas that are not accessible by land and to take in the vast scenery. We hope you enjoyed spotting the whales that are currently in season as well. Thank you for sharing your wonderful photos.

We look forward to serving you again.

VELTRA Customer Service

Hirocy様

この度は体験談をご投稿いただきありがとうございます。

ご家族とハワイ島のヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
ヘリコプター遊覧は陸路では行けない場所をくまなく、かつ広域で見ることができるのでおすすめの観光方法です。
また今がシーズンのクジラも見えたとのこと、いかがでしたでしょうか。
素敵なお写真のご投稿もありがとうございます。

またのご利用をお待ちしております。

VELTRAカスタマーサービス

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Attended as: Couples
Posted on: 2020/03/09
Activity Date: 2020/02/21

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

The cruise, the manta rays, and the sunset were all amazing! クルーズもマンタもサンセットも最高でした!

Reviewed by: T.S

We participated as a family of three. I was worried about getting seasick, but I took some motion sickness medication before heading out. The captain and the crew were so cheerful, it really felt like a party on the boat! The pleasant breeze and splashes of waves lifted my spirits, and before I knew it, I had forgotten all about my seasickness. The sunset was also incredibly beautiful! We saw manta rays swim by about five times, and they even showed us their turns, which was truly moving! I absolutely recommend this tour! On the way back, the wind can be chilly on your wet body, so it's a good idea to bring something to wear.

家族3人で参加しました。船酔いが不安でしたが、酔い止めを飲んで出かけたのですが、キャプテン、クルーの皆さんがとても陽気で、まさに船上のパーティといった感じ!テンションが上がる程の心地良い風と波しぶきがとっておきの気分にさせてくれて、いつの間にか船酔いも忘れていました。サンセットもまた最高に綺麗でした!マンタも5回程目の前を通ってくれて、ターンまで見せてくれて最高に感動しました‼︎このツアーは絶対におすすめです!帰りは濡れた身体に風が冷たいので、羽織る物を持って行った方がいいですよ。

Reply from activity provider

ALOHA!
Thank you for participating in Manta University!
Thank you for sharing the wonderful sunset photos★
It was such a beautiful day!!
Please join us again if you have the opportunity.
All of our staff are looking forward to seeing you.
MAHALO!
Dolphin Office

ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
素敵なサンセットのお写真をシェアして頂きありがとうございます★
とても美しい日でしたね!!
また機会がございましたらご参加くださいませ。
スタッフ一同心よりお待ちしております
MAHALO!
イルカオフィス

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Packages: 送迎付きプラン
Attended as: Families
Posted on: 2020/03/09
Activity Date: 2020/03/04

Sea Quest Kealakekua Bay Snorkel Tour & Rafting Sea Cave Expedition

A great time!

Reviewed by: Erin

This was a fun way to spend my birthday. The captain and crew were super relaxed and funny, and the small size of the boat allowed for a sense of camaraderie and fun, as we zoomed through the water at high speeds (make sure to hold on!). Loved this intimate experience rather than some big show boat with a ton of people onboard.

  • Happy after the snorkeling tour

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Packages: 3-hour Captain Cook Cruise (1 Snorkel Stop)
Attended as: Couples
Posted on: 2020/03/04
Activity Date: 2020/02/20

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

Closer than I imagined. 想像以上に大接近

Reviewed by: ハワイだいすき

It was great to move by boat while watching the sunset falling into the sea. The blue glowing lights were also fantastical and beautiful. After waiting for a few minutes holding onto a buoy like a board, a manta ray came from the ocean floor. It approached right below my stomach, opening its large mouth and spinning around. I was able to see three manta rays. It was wonderful.

海に落ちる夕陽を眺めながらのボート移動も良かったです。
ブルーに光るライトも幻想的できれいでした。
ボードのような浮きに掴って待つこと数分、海底からマンタがやってきました。大きなくちを開けてグルリグルリと回転しながら私のお腹のすぐ下まで来ました。3枚のマンタを見る事が出来ました。素晴らしかったです。

Reply from activity provider

ALOHA!
Thank you for participating in the Manta University Night Program!
We are glad to hear that you had a wonderful experience with the manta rays.
Please do join us again if you have the opportunity.
All of our staff are looking forward to welcoming you back.
MAHALO!

Dolphin Office Tomo

ALOHA!
この度は、マンタ大学夜学部にご参加頂きありがとうございました!
マンタとの素敵な体験をして頂けたようで、私たちも嬉しく思います。
是非、また機会がございましたらご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO!

イルカオフィス Tomo

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Posted on: 2020/03/03
Activity Date: 2019/09/25

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

It was the worst. We couldn't even set sail due to issues with the boat, and there was no communication. 【最悪でした】ボート不備により出航すらできず&連絡も無し

Reviewed by: なにわ

I would give it 0 points.

We weren't even able to set sail, and there was no communication.

I had booked a hotel transfer plan, but when the time came, the bus didn't arrive. When I called, I was told, "We found a defect in the boat, and we can no longer set sail." If it were due to weather or something similar, that would be one thing, but a defect in the boat?

Moreover, there was no communication at all, and I only found out it was canceled after I reached out.

We were on our honeymoon, and it was truly disappointing. I was told I could reschedule for another day, but there's no guarantee that the same issue won't happen again, and I can't trust this company, so I canceled.

I urge the tour company to establish a system that allows for immediate communication in case of cancellations, so that no one else has to go through this kind of experience. In this day and age, there are countless ways to communicate, including email, chat, and apps, not just phone calls.

I hope no one else has to suffer the same fate.

0点です。
そもそも出航すらできておらず、連絡も無し。

ホテル送迎プランで予約してましたが、時間になってもバスが来ず、こちらから電話してみると「ボートに不備が見つかり出航が出来なくなりました」とのこと。
天候などの理由ならまだしも、ボート不備って。
しかもなんの連絡も無く、こちらから連絡して初めて「キャンセルになりました」って。

新婚旅行で来ていたのですが、本当に残念です。
別日に変更可能と言われましたが、次回同じことが起きない保証もないし、この会社自体信用できないのでキャンセルしました。

ツアー会社さんは、二度とこのような被害者を出さないよう、キャンセル時はすぐに連絡が出来る仕組みを整えてください。
このご時世、電話だけでなくメール、チャット、アプリなど方法はいくらでもあると思うので。

同じ被害に遭う人が出ないことを祈ります。

Reply from activity provider

Thank you for your reservation at Manta University.

I sincerely apologize for the sudden tour cancellation and for the difficulties in communication that caused significant inconvenience to you.

We tried our best to reach out, but unfortunately, we were unable to establish contact this time.

We will strive to improve so that incidents like this do not happen again in the future.

If you have the opportunity, we would be grateful if you could join us again.

Dolphin Office Tomo

この度はマンタ大学にご予約を頂きありがとうございました。

また、突然のツアーキャンセルなった上、ご連絡が上手く取れず
お客様に大変なご迷惑をおかけしてしまった事、心よりお詫び申し上げます。

こちらも出来る限りの方法でご連絡を取ろうとしたのですが、
今回はうまく連絡を取る事が出来なかった次第です。

今後、今回のようなことがまた起きないように、改善に努めてまいります。

もし機会がございましたら、再度ご参加頂ければ幸いでございます。

イルカオフィス Tomo

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マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

I couldn't see the manta rays! However, I'm grateful for the guarantee system! マンタ見れず!しかし保障制度ありがたい!

Reviewed by: とりっぴー

I participated in the manta tour, but unfortunately, we couldn't see any mantas due to rough seas. Since it was the last day on the Big Island and I was scheduled to return to Oahu, I was a bit disappointed thinking I wouldn't be able to participate in any more activities, even with the guarantee system in place.

However, I was informed that since the headquarters is located on Oahu, I could switch to a local tour there, and I was able to join a dolphin swim tour in Oahu!

That tour was amazing, as I got to swim with many dolphins.

Although I was disappointed not to see mantas on the manta tour, the comprehensive guarantee system helped me avoid feeling like I lost out. I highly recommend this company's tours over others.

マンタツアー参加しましたが、シケのためマンタは見れず。
ハワイ島も最終日でオアフ島に戻る予定だったため、保障制度があっても今回の旅ではもう参加できないな〜と少しがっかりしてました。

しかし、本社がオアフ島にあるとのことで、そちらの現地ツアーに振り替えもできますと言われ、オアフ島でイルカ中学のツアーに参加することができました!

そちらのツアーはたくさんのイルカと泳ぐことご出来てとても素晴らしかったです。

マンタツアーではマンタ見れず残念でしたが、保障制度が手厚いため損した気分にならずに済みました。ほかの会社よりもこちらの会社のツアーがおすすめです。

Reply from activity provider

ALOHA!!

Thank you for participating in the Manta University Night Course.

While it was disappointing that you couldn't meet the manta rays, I am very glad to hear that you enjoyed the dolphin tour on Oahu instead. When you come back to Hawaii, please do give Manta University another try.

All of our staff are sincerely looking forward to your return.

MAHALO!!
Dolphin Office Tomo

ALOHA!!

この度はマンタ大学夜学部にご参加頂きありがとうございました。

マンタに会うことが出来なかったことは残念ではありましたが、
代わりのオアフ島でのイルカツアーをお楽しみ頂けたようで、とても嬉しく思います。
またハワイに来る時は、是非マンタ大学にも再挑戦してください。

スタッフ一同心よりお待ちしております。

MAHALO!!
イルカオフィス Tomo

  • シケだったため、波の迫力がすごかったです。

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Posted on: 2020/02/16
Activity Date: 2020/01/23

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

First experience with manta rays. マンタ初体験

Reviewed by: ヒロシ

The speed of the boat to the fishing grounds was extraordinary and it was a thrilling activity. I was able to see the humpback whale's spout, and the beautiful sunset was perfect. The water was cold, so I was glad to borrow a wetsuit. I was fortunate to see a manta ray, even if just once. The hot cocoa on the way back was delicious!

漁場までのボートのスピードは尋常でなくスリリングなアクティビティでした。ザトウクジラの潮吹きも見られたし、キレイなサンセットもバッチリでした。海中は冷たいのでウエットスーツは借りて良かったです。一度だけですがマンタを見られて良かったです。帰りのホットココアが美味しかったです‼️

Reply from activity provider

ALOHA!
Thank you for participating in Manta University!
We appreciate you sharing wonderful photos.
Please join us again if you have the opportunity.
All of our staff are looking forward to it!
MAHALO!
Dolphin Office

ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
素敵な写真をシェアしていただきありがとうございます^^
ぜひまた機会がございましたらご参加ください。
スタッフ一同心よりお待ちしております!
MAHALO!
イルカオフィス

  • コナ空港沖はマンタボートで一杯でした。

  • キレイなサンセットが撮れました❗️

  • 皆さんお疲れ様でした。

  • このボート結果速いんです‼️

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Posted on: 2020/02/15
Activity Date: 2020/01/20

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

I was able to see manta rays, but it was really cold. マンタは見れましたが、とにかく寒かった

Reviewed by: りくと

The sea was very rough due to the front passing the day before. Despite that, we set sail. I was moved to see a manta ray, but I spent a long time in the water and my body got completely cold. When I got back on the boat, I was so cold that my stomach hurt, and my hands trembled for a while. It seems that the temperature in Hawaii in February is low as well. There was a Japanese guide, but I had to ask for information about the restroom and changing area; they didn't provide it on their own.

前日の前線通過で海は大荒れ。
その中での出港。マンタは見れて感動しましたが、海の中にいる時間も長くとにかく体が冷え切りました。
船に上がった時には、体が冷えすぎてお腹が痛く、手の震えもしばらく止まりませんでした。
ハワイ島も2月は気温が低いようです。
日本語ガイドもいましたがトイレの場所や更衣場所の案内はこちらから聞かないと教えてもらえませんでした。

Reply from activity provider

ALOHA!!

Thank you for participating in the Manta University Night School.
We apologize for not being able to take care of our customers during the cold tour.
We will treat the feedback you provided with great importance for the improvement of our services.

We would be grateful if you could join us again.

MAHALO
Dolphin Office Tomo

ALOHA!!

この度は、マンタ大学夜学部にご参加頂きありがとうございます。
寒い中のツアーで、こちらからお客様をお気にかけることが出来ず申し訳ありませんでした。
今回頂いたご意見は、サービス向上の為に大切に扱わせていただきます。

またご参加頂けたら、幸いでございます。

MAHALO
イルカオフィス Tomo

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Posted on: 2020/02/15
Activity Date: 2020/02/07

ハワイ島 ケアラケクア湾 シュノーケリングツアー <軽食付き/英語ガイド>

The Path of the Gods! 神々の道!

Reviewed by: Erica

I visited Kealakekua Bay, known as the Path of the Gods. The hotel I stayed at was the Sheraton, which was conveniently located just a short walk from the meeting point. Since it's the end point for the trolley, I think it's easy to get there even if you don't rent a car or stay at the Sheraton.

The guide spoke English and was very knowledgeable about history, answering any questions we had. Additionally, to protect the coral, we were allowed to use environmentally friendly sunscreen for free. The water was truly beautiful, and I was able to see many cute fish! It was February, but I enjoyed myself without a rash guard. It was a bit chilly, so I couldn't stay in the water the whole time... haha. After snorkeling, they provided fresh fruit, snacks, and drinks on the boat! It was really great!

神々の道と言われるケアラケクア湾に行きました。止まっていたホテルがシェラトンだったので歩いてすぐの集合場所で便利が良かったです。トロリーの終点なのでレンタカーしてない&シェラトン宿泊者じゃなくても行きやすいと思います。
ガイドは英語ですが、歴史の知識も豊富で聞けばなんでも答えてくれます。また珊瑚保護のため、環境に優しい日焼け止めも無料で使用させてもらえます。本当に水がキレイな場所なのでたくさんのかわいい魚たちを見ることができました!2月でしたが、ラッシュガードなしで楽しめました。少し寒くてフルタイムで水の中に入っていられなかったですが…笑 シュノーケルの後、船の上でフレッシュフルーツとスナック、飲み物を用意してくれますよ!とても良かったです!

Reply from activity provider

マハロ・ヌイ(大変ありがとうございます)5つ星の推薦とドルフィン・ディスカバリーズを選んでいただき、感謝します!次回のビッグアイランド訪問でお会いできることを楽しみにしています。ア・フイ・ホウ(また次回まで)!

Mahalo nui for your 5 star recommendation and for choosing Dolphin Discoveries! We hope to see you on your next visit to the Big Island. A hui hou (until next time)!

  • 船乗り場のケアウホウ湾

  • キャプテンクック碑

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Posted on: 2020/02/12
Activity Date: 2020/02/08

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

If you can't see wild manta rays, it's free for the next time!! 野生のマンタが見れなければ次回は無料!!

Reviewed by: あきらっち

This was my first time participating. In the end, I didn't get to see any manta rays... However, this company offers a free tour next time if you don't see manta rays. I participated in this tour on the Big Island, but since the company also has a branch on Oahu, I signed up for a snorkeling tour to see turtles there, which was really free. They provided transportation to and from the hotel, which was very accommodating. The entire crew was energetic and kept the participants entertained from start to finish. During snorkeling, I was able to observe turtles right in front of me, explore the seabed while free diving, and play on a waterslide and trampoline on the water—such a satisfying experience! They also provided warm drinks, which was helpful. The pineapple was super delicious. Chanel from the Oahu branch, it became a wonderful memory of Hawaii! Thank you. And to the crew on the Big Island, you were all handsome with your Kansai dialect! Thank you.

初参加です。
結果的にはマンタは見られなかったです・・・
がしかし、ここの会社はマンタが見られなかったら次回のツアーは無料。
今回はハワイ島での参加でしたがオアフ島にも会社があるので後日オアフ島でカメを見に行くシュノーケリングツアーへ参加申し込みして本当に無料。ホテルまで送迎してくれて至れり尽くせり。クルー全員元気が良くて参加者を最初から最後まで楽しませてくれました。シュノーケリングでは目の前でカメを観察できたり素潜りで海底を散策!?出来たり海の上での滑り台やトランポリンで遊んだり大満足!!温かい飲み物も出してくれて助かりました。パイナップル超美味しかったです。オアフ支社のシャネルちゃん、良きハワイの思い出になりました!ありがとう
そしてハワイ島のクルーの皆様、関西弁でイケメンさん!ありがとう

Reply from activity provider

Thank you for uploading so many photos! It's unfortunate that you didn't get to see the manta rays, but I'm glad to hear you enjoyed the retry of the turtle tour in Waikiki! Please come back to challenge yourself with the dynamic manta rays again. Mahalo!

たくさんの写真upありがとうございます!
残念ながらマンタには会えなかったとのことですが、ワイキキのカメツアーにリトライ参加で楽しんでいただけたようで良かったです!
ダイナミックなマンタに是非再チャレンジしに来てください。
Mahalo

  • クルーザーで港を出るの図

  • クルーザーから見るダイヤモンドヘッド

  • 港を出てから亀が観れるようにお祈りします

  • 船内の図・クルーは準備で大忙し

  • クルーがパイナップルを切っておもてなし

  • クルーズを終えて帰港の図

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Posted on: 2020/02/11
Activity Date: 2020/01/14

キラウエア火山 ヘリコプター遊覧 水~土曜日10:30限定で日本語パイロットのリクエスト可能<フライト100分/英語パイロット/ワイコロアヘリポート>

My first solo trip to Hawaii Island. 初めての一人ハワイ島

Reviewed by: kazu

I have visited Oahu, Hawaii several times with friends. However, I wanted to see the volcano, so I participated alone for the first time. The flight I booked was canceled, but I was recommended another course and joined that instead. Due to the weather, I couldn't achieve my original goal, but I enjoyed the experience of riding in a helicopter and traveling alone. I was able to participate with peace of mind thanks to the prompt response I received. Thank you very much.

ハワイ、オアフ島は何度か友人と訪れています。
ただ、火山が見たくて一人初めて別行動で参加させて戴きました。申し込んだ便は中止になり別のコースをお勧めして戴き参加しました。天候の為当初の目的は果たせませんでしたが。ヘリコプターに乗れて一人旅を経験できて楽しかったです。敏速な対応をして頂き安心して参加出来ました。ありがとうございました。

Reply from activity provider

Dear Kazu,

Thank you for sharing your experience with us.

We sincerely apologize for the cancellation of your desired tour. However, we hope you enjoyed the helicopter tour of the Big Island along with the landing at the waterfall, which is one of our recommendations. Thank you for sharing your beautiful photos as well.

We look forward to serving you again.

VELTRA Customer Service

kazu様

この度は体験談をご投稿いただきありがとうございます。

ご希望の回が中止となってしまい、大変申し訳ございません。
しかしながら、弊社のおすすめでもある滝への着陸とともにハワイ島のヘリコプター遊覧をお楽しみいただけましたら幸いです。
綺麗なお写真もご投稿いただきありがとうございます。

またのご利用をお待ちしております。

VELTRAカスタマーサービス

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Activity Date: 2020/01/17

プライベートチャーター ケアラケクア湾シュノーケリング+イルカウォッチングツアー!GoProレンタルあり<午前/日本語ガイド>

I saw sea turtles, dolphins, and whales! 海亀イルカ鯨 全部見‼️

Reviewed by: もんもん

It was the best time ever.
Our guide was super excited!
Seeing sea turtles, dolphins, and whales was a miracle.
Thank you for the most wonderful honeymoon!

最高な一時でした。
ガイドさんも大興奮‼︎
海亀イルカ鯨を全部見出来たのは奇跡でした。
最幸な新婚旅行をありがとうございました‍♂️

  • 鯨‼️

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Activity Date: 2020/01/19

マンタ大学夜学部 野生のマンタ&ナイトシュノーケリングツアー <送迎可/日本語スタッフ乗船日あり>

Absolutely recommended. 絶対にお勧め

Reviewed by: ハナパパ

I participated with my wife and daughter. I wasn't expecting much, but seeing the manta ray swim right in front of us was breathtaking. My wife and daughter said they were also moved by it. I recommended it to acquaintances, and they said they were impressed as well.

妻と娘の三人で参加しました。それほど期待していなかったのですが、マンタが目の前まで来て泳ぐ姿は圧巻でした。妻と娘も感動したと言ってました。知人にもお勧めしましたが、やはり感動したとのことでした。

Reply from activity provider

ALOHA!
Thank you for participating in Manta University!
We also appreciate you introducing us to your friends!
Please join us again if you have the opportunity;
all of our staff are looking forward to welcoming you.
MAHALO!

ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
ご友人にもご紹介いただきありがとうございます!
ぜひまた機会がございましたらご参加くださいませ、
スタッフ一同心よりお待ちしております。
MAHALO!

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Posted on: 2020/02/02
Activity Date: 2019/05/02

Sea Paradise 3-Hour Afternoon Kealakekua Bay & Captain Cook Snorkel Tour

Amazing time

Reviewed by: Lover of Hawaii

The Catamaran ride was very smooth and comfortable. The crew was wonderful and very informative. Once in the water we had seen a large variety of fish and rays. I would highly recommend this adventure.

Reply from activity provider

Aloha,

Mahalo Nui Loa for taking the time to review us. We are so happy to hear you had a wonderful time with our crew and out on the water. We hope to see you on your next visit :)

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Posted on: 2020/02/01
Activity Date: 2018/10/09
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