Reviewed by: Cheryl
The trip was a lot of fun. We were lucky and saw dolphins and actually was able to stop and swim with them. The guides were great.
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/06/27 |
| Activity Date: | 2015/06/06 |
Reviewed by: Phil Privitera
Shawn was a wonderful guide and a great instructor. The tour was worth every penny. I would highly recommend this activity to anyone staying in the Kona area.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2015/03/22 |
| Activity Date: | 2015/03/19 |
Reviewed by: Ron MacArthur
Our family had a wonderful experience, well spent money. Our guide was friendly and experienced. We saw dolphins, whales and the snorkelling was wonderful. Would highly recommend it!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2015/03/20 |
Reviewed by: Hawaii visitor
Fun and well organized experience. This is a very physical activity and should be attempted by people who are in good physical condition. This is especially true in rough surf. Tour guides were attentive and knowledgeable.
Aloha,
Mahalo for your time, your input is very important to us.
Glad to hear you had a nice experience with our Ohana at Ocean Safaris.
Hope to see you next time!!
Mahalo
Ocean Safaris Inc.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/15 |
| Activity Date: | 2015/03/12 |
Reviewed by: Julia and Pat
To start, the water was pretty rough, they should have considered canceling. Of the 7 people in our group, 2 got sick. We were unable to go ashore at all because the ocean was so rough, and with my parents in the group there was no way they could get back in the kayak from the water if they were to have gotten out to snorkel. All we did was paddle out to the sea caves, which we couldn't enter due to rough water, and paddle back. It was a short, disappointing trip. They did offer for us to take rental kayaks out later in the week, however that didn't fit into our schedule.
Thank you for your feed back, it is very important to us. We are sorry to hear the weather was a bit rough, and a few folks got sick. Unfortunately we have no control over the ocean conditions. I hope that if you make it back to Kona again that you will take us up on the offer to come try a paddle board or get a kayak rental for the day. Thanks again for the feed back.
Mahalo
Ocean Safaris Inc.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/02 |
Reviewed by: V. Martinez
This tour started out great. Once we were into the waters, we were told we won't be able to snorkel or go into the caves due to the water being to choppy.. So I guess it depends when you do this tour, out of the whole tour we accomplished maybe 2 hours before heading back. I probably will not do this tour again..
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2015/03/01 |
| Activity Date: | 2015/02/07 |
Reviewed by: hkr
The staff was extremely friendly and helpful. We had a brief lesson in the classroom where the lady that checked us in gave us a brief history of their operations and then explained the does and don'ts of surfing. We practiced the three steps to stand up a few times in the classroom then sent us to the beach that's an easy 4mi straight down alii dr. Just as we left, the other couple that was supposed to be in our group arrived (a half hour late). The instructor was very friendly to them even though the girl was acting like being late was somehow the instructors fault. We went to the beach where we met the water instructors and waited for the other couple to finish the classroom session. The instructors were super friendly and answered any questions we could think to ask them. When the other couple arrived, the fun began. There was only one couple per instructor, and they had us standing within minutes! They also made sure we got a full 2 hours of water time (and maybe a smidge extra) despite the other couple's delay. Great experience, highly recomend!
| Rating: | |
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| Packages: | Group Lesson 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/01/18 |
| Activity Date: | 2015/01/15 |
Reviewed by: Michael
Our family of six (6) spent ten days on the Big Island. On Friday morning, one of our three boys told us how cool it would be to learn how to surf. That was all the incentive his mother needed to commence her Google search for the best firm to school her three sons (ages 22, 26 and 29) on surfing. She started calling on Friday morning at 8:00 o’clock with all of the places informing her that it would be Monday before they would have a spot for the three boys. The lone exception was Life Guard Surf Instructors. This family owned surf instruction firm took the information about our three (3) sons and arranged to have another instructor come in to give our sons a group lesson, which occurred within three (3) hours of when we initially called.
When we arrived they receive a thorough briefing about what was in store for everyone when they got into the water. This was extremely important since one of our sons has some learning difficulties and is very uncomfortable if there are things that he will be expected to do and he is not warned about them in advance. When we reached the place where the water instruction was to take place, to our surprise, our son who has the learning difficulty was given one on one instruction from one of the Owner family members. He thoroughly enjoyed himself. Our other sons also had a great time. We would highly recommend Life Guard Surf Instructors to everyone who wants their children to be instructed by highly trained and caring instructors.
On behalf of our entire team here at HLSI. Thank you taking the time t write a review and share your families surfing experience with others. We pride our family owned and operated surf school on our customer care and satisfaction and number 1- their safety. Sharing our love for the ocean with others is what our surf school is all about!
Thank you guys for choosing HLSI for your surfing adventure here in Kona. Aloha!
| Rating: | |
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| Packages: | Group Lesson 2-for-1 Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/01/10 |
| Activity Date: | 2015/01/09 |
Reviewed by: Sarah and Marc
Marc and I have never surfed before, so we were slightly scaptical of how much you could learn in 45min theory and one hour in the water. As it turned out, it was totally enough to get the basics and make you feel exhausted (you will be sore the next day, but it is really worth it!). The teachers are awesome, they are very encouraging and positive. It is a really great hawaiian family run company - they just have the natural aloha attitude.They help you picking the right waves and show you how to stand up on the board right away. Of course you will also fall in the water, but eveyone does, so it is just so much fun! We recommend taking a surf lesson with them 100% and would do it again immeadiatly!
Aloha Sarah and Marc,
Thank you guys for joining us out on the water and for taking the time to share your experience with the world. We appreciate your feedback and enjoy reading your first hand encounter with surfing and our Hawaiian surf school, it reminds us why we do what we do everyday! We look forward to surfing with you guys again on your next visit to Kona. Happy Holidays from Team HLSI
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2014/12/26 |
Reviewed by: Katherina Tcheprasov
That was my first surfing lesson and I had a great time! The coaches were very nice, helpful and tried hard to choose the best waves for us to go on. We were registered to come in the early morning but they called and told us that there was no wind at the time and no good waves for surfing. Instead they suggested to come a bit later. We arrived later in the day when waves were pretty good. The place is really well suited for starters. I really enjoyed the experience and had a wonderful time surfing! I really recommend this surfing lesson because it was beyond my expectation.
My father asked for advanced board and they easily accommodated his request and helped him to advance to the level of driving such a board.
Aloha from Team HLSI. Mahalo (Thank you) for the feedback and taking the time to share your review. We are glad you both had as much fun out there as we did. We look forward to surfing with you all again on your next visit back to Kona. We try to share our knowledge and love for surfing and our waters with others and enjoy meeting wonderful people like you from around the world.
| Rating: | |
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| Packages: | Group Lesson 2-for-1 Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2014/11/25 |
| Activity Date: | 2014/11/24 |
Reviewed by: S. Doyle
This was my children's first introduction to surfing. I really liked how they could have a private instructor who rode the board with them. My son is 5 and my daughter is 7. She has high functioning autism and struggles with anxiety but she really wanted to give it a try. The instructors were really great with both of our kids. The waves were pretty minimal and we had the option to cancel, but the kids would have been so disappointed so we decided to go anyway. Both kids managed to stand up and my daughter did indeed ride a small wave. The pre-lesson on dry land in the office is really useful, especially since they use visuals which really meets my daughter's learning style. We would love to do this again, and next time mom and dad want to give it a try too.
Thank you for your review. We are glad your young surfers had as much fun out on the water as we did with them. Aloha from Kona and Team HLSI. We hope to surf with you all again soon.
| Rating: | |
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| Packages: | One-on-One Private Surf Lesson |
| Attended as: | Families |
| Posted on: | 2014/11/23 |
| Activity Date: | 2014/10/31 |
Reviewed by: Mike B
This was truly the highlight of the trip. Stunning snorkeling, incredible cliff jumps, awesome paddling and we even cruised along with a pod of dolphins for a little bit.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2014/11/17 |
| Activity Date: | 2014/10/25 |
Reviewed by: Angela
Great way for the keen snorkler to try out what is might be like to scuba dive.
Without the danger.
| Rating: | |
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| Attended as: | Solo Travelers |
| Posted on: | 2014/11/15 |
| Activity Date: | 2014/10/22 |
Reviewed by: Joleene
Had a great trip celebrated turning 60 that day would kayak again though the rowing is strenuous. Augustine was my life saver as he helped me back in the kayak when my husband & I tipped over, that was the scariest thing. The two most helpful words were "don't panic" as I was starting to do just that but those words calmed me down. Augustine even retrieved my sunglasses which went 2o' deep. After snorkeling I could not get back in the kayak just don't have the upper body strength though I lift weights 4x's a week. Thanks again to Augustine & Rebecca great tour guides & personable fun people!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/27 |
| Activity Date: | 2014/10/14 |
Reviewed by: Tricia
We had a fun time on this trip! Great guide (Angus), nice ride out and back. We saw some coral, fish and got to do some cliff jumping. Would definitely recommend and don't forget your sunscreen!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/23 |
| Activity Date: | 2014/10/14 |
Reviewed by: jamie
The guides were informative the whole time. They were fun. Captured our memories and they took us on an amazing adventure
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/10/17 |
| Activity Date: | 2014/10/14 |
Reviewed by: Nayz29
This trip was a total disappointment. Didn't see the inside of any caves. I don't mind exercising but the work this trip took was brutal. There were seven in our group and we all felt the same way about trip! Don't book this activity!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/09/04 |
| Activity Date: | 2014/09/01 |
Reviewed by: Natalie
Great time! The snorkeling was beautiful and the guides were nice and laid back. If you get sea sick/motion sick easily don't kyack on the ocean.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/08/21 |
| Activity Date: | 2014/08/18 |
Reviewed by: マッピー
The kayak experience that my child was really looking forward to. I had communicated that we are not fluent in English. Of course, being with an 8-year-old child... While I couldn't understand the explanations in English, it wasn't our first experience, so we understood how to paddle and participated. After the explanations, we started paddling, but after just a few dozen meters, our family fell behind. A person who seemed to be the leader came close and asked in English (You have to paddle a long distance, but are you okay?). Since it wasn't my child's first experience, I thought we could manage as we got used to it, and I repeated the words (try, challenge) several times, but perhaps they wanted us to turn back, as they wouldn't let us proceed. We decided to turn back. Then, as if they had been waiting, the staff was there and said, (Oh, your stomach hurts, poor thing). It was my first time on the Big Island, and I regretted visiting with a Honolulu mindset. I felt deceived because such things were not mentioned in the tour description, which left me with an unpleasant feeling. After that, I asked them to call a taxi, but they said something like (I don't know). However, an Asian person who seemed to have lived in Japan helped us and called a taxi for us. (That was lucky.) I am truly grateful to that Asian person. Thank you very much. I have more to say, but I don't think all tours are like this, and I was able to meet kind locals. An 8-year-old might not be able to handle it. However, I was disappointed that they didn't inform us from the beginning.
とても子供が楽しみにしていたカヤック。英語が堪能ではない事は伝えていました。もちろん、8歳の子供と一緒という事も…英語での説明はわからないですが、初体験ではなかったのでカヤックの漕ぎ方等、理解して参加していました。説明も終わり頑張ろうという事で漕ぎ始めて数十メートル漕いだ辺りで私たち家族だけ遅れがでました。リーダーらしき人が近くまできて、英語で(長い距離漕がないと行けないけれど、大丈夫ですか?)と聞かれました。子供も初めての体験ではないので慣れて行けばどうにかなるかと思い(トライ・チャレンジ)と言う言葉を何回か繰り返しましたが、戻って欲しかったのでしょうか、相手も進ませてくれません。等々、戻る事を決心して戻りました。すると、待っていたかというようにスタッフが待っていて、(おなかが痛いのね、可哀そうに)と言ってきました。ハワイ島は初めてで、ホノルル感覚で訪れたのも反省し、悔しかったのですが、ツアーの説明にこの様な事もあると書いてもいなかったし、だまされた感が残り嫌な気持ちになりました。その後、タクシーを呼んでくれるよう頼んでみたのですが、(わからない)ような事を言われました、しかし、日本に住んでいたらしいアジアの方が伝えてくれてタクシーを呼んで下さいました。(ラッキーでした)
本当にそのアジアの方には感謝です。ありがとうございました。他、書きたい事がありますが、このようなツアーばかりではないと思うし親切な現地の方ともしりあえました。8歳児は無理なのかもしれません。でも、初めから知らせてくれない対応には残念でした---。
We sincerely apologize for not meeting your expectations during your recent trip. Upon confirming with the operating company, we found that while cases like this are very rare, if it is determined that continuing with the kayak activity is difficult, participants will be returned to the starting point, and alternative activities will be suggested. We also apologize for not clearly communicating this information on the tour page. We have promptly added a note to the tour page regarding this matter. Based on your valuable feedback, we will strive to improve our services in the future.
VELTRA Customer Support Team
この度はせっかくのご旅行にも関わらず、お客様のご期待に沿うツアー内容とならず大変申し訳ございませんでした。
催行会社に事実確認を行ったところ、今回のようなケースは非常に稀ではありますが、カヤックでの参加継続が困難と判断された場合はスタート地点までお戻りいただき、カヤックに代わるアクティビティをご提案させていただいているとのことでございます。
このようなケースに関しての注意をツアーページ上で明確にご案内していなかったことも重ねてお詫び申し上げます。
取り急ぎツアーページには注意書きを掲載する対応をさせて頂きました。
お客様からの貴重なご意見を元に、今後のサービスの改善に努めさせていただきます。
VELTRA カスタマーサポートチーム
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/25 |
Reviewed by: aki
We participated as a family with no English skills at all. Therefore, we couldn't understand what was being explained and were just paddling the sea kayak.
I would recommend this to those who are fluent in English. The reason is that my high school son underestimated the sea kayak and signed up for a single kayak, but he ended up "exhausted" and couldn't keep up with the speed of the other participants, falling behind. At that time, the guide performed the amazing feat of towing my son's kayak.
It was a day that made me acutely aware of how much I wish I could speak English.
英語が全く出来ない家族での参加でした。よって、何を説明されているのかが理解出来ずに、只々、シーカヤックを漕いでいる状態でした。
英語の堪能な方にはお薦めしたいと思いました。
理由は高校生の息子がシーカヤックを甘く見てsingleで申し込んだのですが、「疲れた果てた」為、他の参加者のスピードについて行けず、一人遅れての状態となりました。
その際、ガイドの方が息子のカヤックを牽引してくれるという離れ業を行って下さいました。
英語がしゃべれたらなぁ~と痛感した一日でした。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/07/21 |
| Activity Date: | 2014/07/14 |
Reviewed by: Hilary and Calvin
Wow! This was an awesome experience! Our hosts, Ashley and Santino were friendly, knowledgable, helpful and fun! Kayaking was beautiful and snorkeling spectacular! We will definitely do this again the next time we're on the Big Island and we highly recommend you experience this for yourself too!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/12 |
Reviewed by: COgirl
The Kayak and Snorkel Adventure was great! Our family of 5, including two 10 year olds and a 6 yr old, participated. It was a bit much for our kiddos to paddle the whole way so the majority of the work was on the parents. We were able to get a 3 person kayak for the 6 yr old, a 10 yr old, and a parent. Once we got to the snorkeling location it was fun to snorkel then get out and have fresh pineapple then jump off the cliff into the ocean! The guides were super friendly and very helpful. At times kayaks would fall behind the group and they always had someone who stayed with them just to make sure they were OK. There was never pressure to hurry up, etc. I am giving it a 4 vs. a 5 because we didn't see/go into any sea caves which was one thing we were looking forward to. I would recommend!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/06/28 |
Reviewed by: Simon & Toni
A great morning, great location, friendly and informative staff, fun experience for everyone
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/12 |
Reviewed by: Nik Mason
This was a great little kayak tour. The guides were absolutely awesome (don't remember their names). We were hoping to see a few more sea caves/lava tubes, and thought we might be able to go in them. We only got to take a look at one sea cave, and we just paddled up to it and looked. The snorkeling was good, and the cliff jump was awesome as well. Well worth the money!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/27 |
Reviewed by: John A. Calleja
Due to the weather and not having any surf waves we were not able to attend the event, but the company that offered it they tried two different times to get us, just no waves to offer for surfing.
| Rating: | |
|---|---|
| Packages: | Group Lesson |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/19 |
Reviewed by: John A. Calleja
Shawn was a great tour guide and took the time out to really help us with getting ready to dive.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/16 |
Reviewed by: Cathie
Had a GREAT time kayaking and snorkling. The sea caves were awesome and the cliff diving a little too adventurous for me, but loved watching others. Snorkling was great. Plenty of time to enjoy everything. GREAT GUIDES.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/04 |
Reviewed by: Jovi
We had a great time doing this. Our guide was so nice. She was upbeat, relaxed and professional. That set the tone for the trip and allowed all of us to relax and have fun. The sea cave was a little disappointing, it was more like a hole in the wall. The snorkeling was wonderful. All in all it was a thumbs up trip that I'd like to do again.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/17 |
Reviewed by: KyLaura
Our kayaking trip was amazing! We were both first-timers, and our guide (Tori) did an excellent job explaining how to paddle, safety procedures, etc. if you're like me, you may be thinking, "You all say this is easy...but maybe you're just better at things than I am." Well, trust me: this is easy, fun, and wonderful. The trip was relaxing, and during the snorkeling part we saw lots of fish (yellow tang, parrot fish), an eel, and turtles. Once we got to the cliff and snack area, we also saw a mongoose! A note on the cliff: jump. Seriously, just do it. You will regret it if you don't.
In short, take this adventure! The staff are professional and friendly, and the activity itself is not to be missed. Thank you, Tori, for one of our favorite activities! You are awesome!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/11 |
| Activity Date: | 2014/06/08 |
Reviewed by: Shane and Ayano
My wife and I went on the kayak and snorkel adventure about a month ago now and we were both so happy that we did. The bay itself and the surrounding areas are incredibly beautiful and kayaking is the best way to see it all. The snorkelling was great and our guide made everyone feel safe. Speaking of the guide, Jasmine was really knowledgeable and enthusiastic and made sure everyone had a great time. A personal highlight was jumping off of the cliffs into the ocean (twice!)We both had a fantastic time and I would thoroughly recommend the sea kayak adventure to anyone
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/06/02 |
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Reply from activity provider
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Aloha
Thank you for taking the time. You opinion is very important to us. Were glad you had a good time.
Please come see us again on your next trip back to the Big Island.
Mahalo
Ocean Safaris Inc.