Reviewed by: Naomi
It was amazing, the good was great and entertainment was excellent
| Rating: | |
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| Packages: | Royal Kona Resort - Standard Luau Package |
| Attended as: | Families |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/09/11 |
Reviewed by: Sarah
Crew members were great, accommodated 6 toddlers very well! Friendly and professional. Great live music and guided tour. Food was excellent and we got to see a school of dolphins swim along with us! Would recommend for sure!
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/10/03 |
Reviewed by: ころなり
I was able to see the dances of each island in the Pacific, learning about their similarities and differences. There were also efforts made to ensure participants enjoyed themselves, such as celebrating birthdays and cheering together.
The meals offered a considerable variety, and even taking small portions resulted in quite a large amount. As mentioned in previous experiences, the order in which you go to get food is determined by your seating, so it’s not an all-you-can-eat situation from the start time. It might have been tough waiting and getting hungry (laughs).
If you don’t have the opportunity to see traditional shows (or have never eaten traditional cuisine) during your stay, I think this is a great option.
太平洋の島々のそれぞれの踊りを見せてくれて、似たところ違うところを知ることが出来ました。参加者の誕生日を祝ったり、一緒に掛け声をかけたりなど参加者が楽しむための工夫もされています。
食事は結構な種類があり、少しずつ取ってもかなり大量になります。前の体験談にもあるように席によって食事をとりにいく順番が決まっていますので、スタート時刻から食べ放題と言う訳ではありません。待っている間におなかへってツラかったかな(笑)。
滞在中に伝統的なショーを見る機会がない(または伝統料理を食べたことがない)なら、いいとおもいます。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/09/28 |
Reviewed by: Tomo
The front seat of the doorless helicopter was by the window.
The endless expanse of lava fields.
The active crater is still erupting.
Since it was daytime, I couldn't see the bright red lava very well, but the long-awaited aerial journey to the ocean entry was amazing!!
ドアなしヘリの前座席 窓際でした
どこまでも続く熔岩の大地
今も活動している噴火口
お昼間なので真っ赤な溶岩はあまり見れませんでしたが、念願のオーシャンエントリーまでの空の旅は最高でした!!
| Rating: | |
|---|---|
| Packages: | 2017年12月14日までのご参加 |
| Attended as: | Friends |
| Posted on: | 2017/10/04 |
| Activity Date: | 2017/09/30 |
Reviewed by: まるみ
We signed up for the 2.5-hour course for four family members. We gathered at 8:30 and arrived at the meeting point on time, but since the group for the 1.5-hour course, which was scheduled for 9:30, arrived before 9:00, we ended up starting with them and had to wait for nearly an hour after we were ready... During that time, there was no explanation given.
After being taught how to handle the horses, we set off. We all climbed up the highlands together. The weather was nice, and the views were great. We walked briskly several times, and about an hour passed.
As mentioned in other people's posts, we were wondering if we would also be on the 1.5-hour course, but along the way, we were told, "They go Long Course," and we took a different route. The other group descended and went back.
We continued to climb higher into the highlands and experienced a canter for the first time. It was for a short time, but it was an incredible speed and vibration, and I clung on desperately to avoid falling off the horse, making it a valuable experience.
After that, we arrived at a scenic viewpoint. We took photos with Maui Island in the background, with mountains and the sea, before descending. The actual riding time was about 2 hours and 15 minutes.
I think it would be less confusing if the 1.5-hour course was labeled as the "Standard Course" and the 2.5-hour course as the "Long Course." The horseback riding itself was five stars due to the perfect weather and location, but the local staff's response was somewhat lacking, so I give it four stars.
2.5時間コースに家族4人で申し込みました。
8時半集合で時間通りに集合場所に行きましたが、9時半集合の1.5時間コースのグループが9時前に到着したために、結局その人達と一緒にスタートすることになり、準備が出来てから1時間近く待たされることに…
その間なんの説明もありませんでした。
馬の扱い方を教えてもらって出発。皆で高原をどんどん登って行きます。
天気も良く、見晴らしも良好。途中何度か速歩をしながら1時間ほどがすぎました。
他の人の投稿にもあるように、自分たちも1.5時間コースになるのかなぁと思っていましたが、途中で「They go Long Course」と言われ自分たちは別のルートへ。他のグループは下山し帰っていきました。
更に高原を登って行き、途中で初めての駈歩を体験。少しの時間でしたが、すごい速さと振動に馬から落ちないよう必死にしがみつきましたが貴重な体験となりました。
その後絶景ポイントに到着。マウイ島が見晴らせる場所で山と海をバックに写真撮影をし下山となりました。
正味の乗馬時間は2時間15分程。
1.5時間コースは「標準コース」2.5時間コースは「ロングコース」とした方が誤解がないのではと思います。
乗馬自体は最高の天気、ロケーションで星5つですが、現地の人の対応がいまいちなので星4つです。
| Rating: | |
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| Packages: | 2.5時間プラン |
| Attended as: | Families |
| Posted on: | 2017/10/03 |
| Activity Date: | 2017/08/10 |
Reviewed by: Good
Very exciting to see the dolphins on our outing as well as the tropical fish below. The guide was very knowledgeable and provided lots of info on what we were seeing! Excellent outing.
| Rating: | |
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| Packages: | Kona Glass Bottom Boat Cruise from Kailua-Kona Pier |
| Attended as: | Friends |
| Posted on: | 2017/10/02 |
| Activity Date: | 2017/09/25 |
Reviewed by: ろんろん
I reserved the 9 AM session, and the confirmation email I received the day before also stated 9 AM. I left early to make sure I would arrive on time, but when I got there on the day, I found out that it had been changed to the 12:30 PM session without my knowledge. I was told that the 9 AM session was fully booked, so I had no choice but to kill time. The staff members were all very pleasant and apologized, but it seems best to directly confirm again before the day.
9時スタートの回を予約して、前日確認メールにも9時スタートとあったので
間に合うように早めに出たのに、当日行ったら12時半からの回に勝手に変更されていました。
9時からの回は一杯と断られ、仕方なく時間を潰すことになりました。
スタッフの方々は感じのよい方ばかりで、謝ってくれましたが
前日までに直接再確認したほうが良さそうです。
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/21 |
Reviewed by: Dona
The trip took too long time for nothing, visiting some stores which mean wasting time & money! also you can't see that much Lava in the morning!!! only the smoke! The guide was too knowledge but talking a lot which cause me headache! Since the tour started till finished he was talking no relaxing! after we finish the park he took us to the mall for 45 min!! It's totally wasting time, I prefer to go by car alone and see a lot of sight rather than this tour!!
| Rating: | |
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| Packages: | Volcano Adventure |
| Attended as: | Friends |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/08/31 |
Reviewed by: おおかみ
We advance through the canyon in formation. At first, I was nervous, but once we started walking, I could freely control my horse with the reins and my legs. Sometimes, the horse would eat grass on its own or relieve itself, which was amusing! Wild horses were also out for a stroll! It's all in English, but I managed just fine! I want to go again!
渓谷をみんなで隊列組んで、進みます。最初は緊張していましたが、歩き出せば手綱の引き方、お腹の蹴り方、などで愛馬を自由にコントロールできます。時々、勝手に馬が草を食べたり、うんこ、おしっこしたり、面白い!野性の馬も散歩したり!
英語だけだが、なんとかなりますよー!また行きたいな!
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/22 |
Reviewed by: Karen from MO
We enjoyed the Island Breeze Luau. We were seated with a great group of people and enjoyed talking with them.. The show was very well done. The fire dancer at the end was especially good. The food was very good and had a lot of choices on the buffet.
| Rating: | |
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| Packages: | Ohana Package |
| Attended as: | Couples |
| Posted on: | 2017/09/24 |
| Activity Date: | 2017/09/07 |
Reviewed by: Stephany
It was a great snorkeling experience. They did a great job all around. Seeing Dolphins is a guarantee. They hang out just off the coast on the way to and from the snorkeling location. The food they served was great and included (breakfast/lunch). They provide some drinks for free with the food. Any smoothies or alcoholic drinks you must pay for and there is a bar on the boat for that. They provide rash gaurds, towels, fins, snorkels, various floatation devices (noodles, boards, etc...). I did start feeling a little sea sick and missed out the last 15 min of water time before we headed back. So I would recommend taking some Dramamine if you get motion sickness.
| Rating: | |
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| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Couples |
| Posted on: | 2017/09/24 |
| Activity Date: | 2017/09/21 |
Reviewed by: Rebecca Thom
Absolutely amazing experience! Swam with so many dolphins; loved every moment. We were the only ones booked on to the boat so we literally had our own private tour! Our guide was lovely and gave us great information and stories about the island. We also got lots of time to snorkel and even saw two white tip reef sharks! Would definitely recommend this tour!
Mahalo for taking the time to submit a review of your Dolphin & Kealakekua Bay Snorkel tour with Kona Ocean Experience and for your recommendation! We're so glad to hear that you had an amazing experience with viewing the wondrous marine life of the Kona Coast area, and that you enjoyed learning about our Hawaiian culture and history, too!
| Rating: | |
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| Packages: | Kealakekua Bay Snorkel & Dolphin Watching Tour |
| Attended as: | Couples |
| Posted on: | 2017/09/23 |
| Activity Date: | 2017/08/29 |
Reviewed by: Brian
We had a great time with Chanda and the captain. They honored our reservation even though we were the only two.
We saw 3-4 huge female manta rays that came up and brushed up against us. Not counting all the schools of fish! And hot cocoa when we were done was icing on the cake.
Looking forward to the next time!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/09/23 |
| Activity Date: | 2017/09/19 |
Reviewed by: はく☆
We used this for our honeymoon! We stayed at Hilton Waikoloa Village and also made reservations for a show.
We had booked premium seats, but after reading reviews, we learned that if you don't arrive early, you won't get good seats. So even though the meeting time was 5 PM, we arrived at 4:45 PM. We were guided to the very front of the long table, right in front of the stage. The seating is really based on the order of arrival. If you want to see up close, it's better to line up early!
They also guided us to the food quickly, so we were able to eat without waiting! However, since it was a buffet, if others who were not in the premium seats were still on their first round, it was hard to go back for seconds. So if you're a big eater, I think it's better to take two plates at once!
Drinks were ordered at the table, which was convenient! Most of the options were cocktails, and my husband only had Corona beer.
The narration for the show was all in English! If you don't understand English, you won't have any idea what they are talking about. It was really just for viewing. My husband didn't understand any English, so it felt like just watching the show for him.
ハネムーンで使用しました!ヒルトンワイコロアビレッジに宿泊し、ショーの予約もしました。
プレミアム席の予約をしていましたが、クチコミをみてその中で早めに行かないといい席にならないとのことだったので17時集合でしたが16:45には集合しました。長机の一番前、ステージ真ん前へ案内してもらいました。席の案内は本当に来た順です。真ん前でみたいのであれば早めに並んだ方がいいですよ!
料理も早めに案内してくれたので、待たず食べることができました!ただ、ビュッフェですが2回目を取りにいくには他の人がまだプレミアム席ではない人がまだ1回目だと全然取りにいけないので、ものすごく食べる方は2皿持っていった方がいいと思います!
ドリンクは席での注文なので楽でした!ほとんどカクテルばかりで旦那はコロナビールオンリーでした。
ショーのナレーションは全て英語!英語がわからないと何を話しているか全くわからず。本当に鑑賞のみです。旦那は英語が全くわからなかったので、ショーのみって感じでした。
| Rating: | |
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| Packages: | プレミアムシート |
| Attended as: | Couples |
| Posted on: | 2017/09/22 |
| Activity Date: | 2017/09/19 |
Reviewed by: M.TAKAKO
Reserving with a higher budget was definitely the right choice! I was able to see a powerful show from the front row, which was fantastic. The staff were very friendly and even took videos on my phone, allowing me to create great memories. The meal was also very satisfying, leaving me completely full. 😊
予算を高い方で予約したのは大正解でした!
最前列で迫力のあるショーを見る事ができてとても良かったです。スタッフの方もとてもフレンドリーで携帯で動画を撮ってくださり良い思い出を残す事が出来ました。食事もお腹いっぱいになるほどで大満足でした(^^)v
| Rating: | |
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| Packages: | プレミアムシート |
| Attended as: | Families |
| Posted on: | 2017/09/21 |
| Activity Date: | 2017/09/17 |
Reviewed by: ミヤミヤ
The friendly and smart little dolphin was very cute! ╰(*´︶`*)╯♡ I want to come back to see you again next year, so please wait for me~ (^з^)-☆
人なつこくて かしこいイルカちゃん、とても可愛かったです╰(*´︶`*)╯♡
また来年 会いに行きたいと思います、待っててね〜(^з^)-☆
| Rating: | |
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| Packages: | イルカと泳ぐ!エンカウンター<20分> |
| Attended as: | Families |
| Posted on: | 2017/09/20 |
| Activity Date: | 2017/09/17 |
Reviewed by: ジタハ
This was my second time at the luau show, and both adults and children enjoyed it. Among the performances, the fire dance was particularly impressive and definitely worth seeing.
今回で2回目のルアウショーでしたが、大人も子供も楽しめました。
その中でもファイヤーダンスは見応えがあり、一見の価値ありです。
| Rating: | |
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| Packages: | スタンダードシート |
| Attended as: | Families |
| Posted on: | 2017/09/19 |
| Activity Date: | 2017/08/27 |
Reviewed by: Nicole
Just me with my two grown sons, amazing experience! Got great footage on our go-pro. Very glad I took 2 bonine beforehand, no motion sickness for me. My other son only took 1 bonine and had to cut out 10 mins early but enjoyed the view from the boat. Crew friendly & helpful:)
| Rating: | |
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| Packages: | Evening Manta Snorkeling Adventure |
| Attended as: | Families |
| Posted on: | 2017/09/17 |
| Activity Date: | 2017/08/27 |
Reviewed by: ねずみ男
It's the last one~
This time, I only went to Hawaii Island, but I was able to relax a lot.
I participated in a submarine tour, and it was a really great experience!
さいごです〜
今回、Hawaii island だけだったんですが、とても ゆっくり 出来ました。
潜水艦のツアーに参加してとても良い経験させていただきましたよ!
| Rating: | |
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| Packages: | ワイコロア地区送迎 |
| Attended as: | Couples |
| Posted on: | 2017/09/17 |
| Activity Date: | 2017/09/14 |
Reviewed by: Kkuh1
This was an amazing experience. Our captain and the diver were really great. While we were "waiting" for the mantas to arrive, our diver went to the ocean floor to pick up some sea urchins and sea cucumbers to show us. He put them back of course, but it made the trip even more interesting. Them the mantas arrived and put on an amazing show!
We're so pleased to know that you had an amazing experience while out on your manta tour, and glad that our crew was able to show you other interesting sea creatures, too! We hope you will have the opportunity to join us aboard again sometime in the future. Aloha!
| Rating: | |
|---|---|
| Packages: | Sunset Cruise with Appetizers & Night Manta Ray Snorkel [90 mins] |
| Attended as: | Couples |
| Posted on: | 2017/09/16 |
| Activity Date: | 2017/09/13 |
Reviewed by: Katie
It was great!! I'd recommend this to anyone coming to Kona :)
| Rating: | |
|---|---|
| Packages: | Early Bird Special! Deluxe Ride [800ft] |
| Attended as: | Couples |
| Posted on: | 2017/09/16 |
| Activity Date: | 2017/09/13 |
Reviewed by: zenhappy
My 10-year-old son had an experience there. As mentioned in other reviews, the language barrier and budget are issues. I've been interested in Dolphin Quest for a while and thought I would let him participate if the opportunity arose. My son, who doesn't speak much English, joined a group with other foreign families and seemed to enjoy touching the dolphins. My wife and I, who did not participate, watched from the sidelines. While the pricing may be set based on costs for caring for the dolphins and labor, I thought it would be easier to participate if there were more discounts available. The photo prices are also high.
息子10歳が体験してきました.他の方の口コミにもあるように,英語と予算が問題になりますね.ドルフィン・クエストは以前から気になっていて,チャンスがあったら参加させようと思っていました.あまり英語のできない息子は,他の外人の家族のグループに入ってイルカに触れたり,それなりに楽しそうにしていました.参加しない家内と小生は,周りで見学です.イルカを飼育していくための経費とか,人件費などで料金設定されているのかもしれませんが,もう少し利用料金の割引などあると参加しやすいのかなぁ,と思いました.写真も高いです.
| Rating: | |
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| Packages: | イルカと泳ぐ!エンカウンター<シュノーケリング付き/30分> |
| Attended as: | Solo Travelers |
| Posted on: | 2017/09/14 |
| Activity Date: | 2017/08/12 |
Reviewed by: ゆり
I participated with friends in November. I was looking for a tour with transportation included, but I was told that the transportation companies were fully booked, so I decided to take the plunge and join this tour without transportation, renting a car for the first time abroad. It was a good decision in terms of cost performance.
This was my second time riding a horse, but that didn't matter; we set off after a brief introduction. The height was quite significant, but we walked slowly through the woods, so it wasn't scary. We also splashed through the water, which added some variety and made it fun.
My horse was a bit of a glutton and stopped to eat grass along the way, but it was all very relaxed. The dogs that walked alongside us were also very cute.
Oh, Japanese is not spoken here. They knew a few words and occasionally said something, but it wasn't a problem for horseback riding.
11月に友人同士で参加しました。
送迎付のツアーを探していたのですが、送迎会社がいっぱいだと言われ、思い切って海外初レンタカーで、送迎なしのこのツアーに参加しました。コストパフォーマンスとしても正解でした。
馬に乗るのは2回目でしたが、そんなことおかまいなしに、ちょっとのレクで出発します。結構高さがありますが、木立をゆっくり歩いていくのでこわくはなく、でも水の中をじゃぶじゃぶ入ったりして、変化もあって楽しかったです。
私の馬は食いしん坊で、道中草を食べて動かなくなったりしましたが、それものんびりと。一緒に散歩する犬たちもとてもかわいかったです。
あ、日本語は通じません。少し単語を知っていて時々何か言ってましたが。乗馬には問題ないですよ。
| Rating: | |
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| Attended as: | Friends |
| Posted on: | 2017/09/11 |
Reviewed by: Kerilyn
Very clean and comfortable helicopter. Pilot had a great soundtrack and was very good at making sure we all got a good view of everything. Staff was efficient and knowledgeable.
| Rating: | |
|---|---|
| Packages: | Doors-On Flight [45 mins] |
| Attended as: | Families with Young Children |
| Posted on: | 2017/09/11 |
| Activity Date: | 2017/09/06 |
Reviewed by: Hawaiiあいす
We thoroughly enjoyed thrilling rafting and beautiful snorkeling in the ocean under wonderful weather! The service from the captain and crew was absolutely five-star! In the morning, we were able to swim leisurely before the snorkeling spot at Kealakekua Bay became crowded with boats, and we got to see and even touch many dolphins up close. The sea, sparkling like a jewel, was also very satisfying. My kids (especially my son) were thrilled, saying the captain was an excellent navigator and super cool, and that this was the most fun they’ve ever had on a trip. They can’t wait to join again next time!
★ Sunscreen is a must. Sunglasses and a lightweight beach towel are also essential. It gets quite chilly while swimming. You might not need a hat as it could blow away. Since large bags cannot be taken on the boat, it’s best to bring only what you need in a compact backpack. Sandals are sufficient for footwear. My younger child (9) can swim but borrowed a life jacket from the reception office (which is free, of course). My older child (13) got tired and borrowed a noodle (a floating tube like macaroni) halfway through. Having a noodle makes it easier. There isn’t a specific place to change after returning, so you’ll either stay in your swimsuit or change in the rental car. There was a restaurant and restroom where we disembarked! ★
素晴らしいお天気の中、スリリングなラフティングと美しい海のシュノーケルを存分に楽しみました!なんと言っても、サービス満点なキャプテン&クルーは5つ星間違いなし!朝、ケアラケクア湾のシュノーケルスポットが船で溢れ返ってしまう前にゆっくりと泳げましたし、沢山のイルカを触れるほど間近で見ることもできました。宝石のような輝きの海にも大満足でした。子供たち(特に息子)はキャプテンは操縦がうまくてめちゃくちゃかっこいいし今回の旅で一番楽しかったと大喜びでした。次回も参加したいと大はしゃぎです!
★日焼け止めは必須です。サングラス、それからバスタオルは薄手の物でも必ず持った方が良いです。泳いでいるとだいぶ冷えます。帽子は飛ばされちゃいますのでいらないかと。ボートに大きな荷物は載せられないので、コンパクトなリュックに必要なものだけ持っていくと良いでしょう。履物はサンダルで十分です。
下の子(9)は泳げますが受付事務所でライフジャケットを借りました(もちろん無料です)上の子(13)疲れて途中でヌードル(マカロニみたいな浮くチューブ)を借りました。ヌードルがあると楽です。帰りに着替える場所は特に無いので、水着のままかレンタカーの中で着替えるかになります。下船した所にレストランとトイレがありましたよ★
| Rating: | |
|---|---|
| Packages: | 日・木・土曜催行<ホノコハウ・マリーナ発/4時間/軽食付>(2019年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2017/09/11 |
| Activity Date: | 2017/08/20 |
Reviewed by: シャーロット
空からビッグアイランドを見渡す素晴らしい機会でした。船は速く進んでいましたが、空中にいるときはその速さを感じませんでした。そこでは快適に過ごし、カイルアコナのパノラマを楽しむことができました。
It was a great opportunity to look around the Big Island from the sky. Even though the ship went rapidly, we didn't feel so when we were in air. We felt comfortable there and enjoyed viewing the panorama of the Kailua Kona.
| Rating: | |
|---|---|
| Packages: | 高度150メートル!デラックスプラン(~2018/12/31) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/09/10 |
| Activity Date: | 2017/08/20 |
Reviewed by: Rene and Pattatiya
We enjoyed the flight a lot. The flight without doors is realy special. The pilot flight direct over the crater with magna and we can made beautiful pictures and feel the cold wind and the hot magna!
| Rating: | |
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| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Couples |
| Posted on: | 2017/09/10 |
| Activity Date: | 2017/09/07 |
Reviewed by: JSG
Great time , interesting island history, great crew
| Rating: | |
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| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/09/08 |
| Activity Date: | 2017/08/29 |
Reviewed by: ほぬさま
This is not just about the tour content; it's a bigger issue. I used your service in August, and although I made a proper reservation for four people from Japan, only two reservations were actually confirmed, and the remaining two ended up being walk-ins on the day of the tour. Due to the pricing situation, I emailed Veltra after returning home, but I have been ignored regarding this matter. I will not be using this company in the future.
ツアー内容どうこうの話ではなく、それ以前の問題です。8月にお世話になったのですが、日本からきちんと4名の予約をしていったのに、実際予約が2名分しかとれていなく残りの2名は当日予約になってしまいました。料金の兼ね合いもありveltraさんに帰国後メールを入れましたがそれに関しては無視されています。今後この会社を使うことはありません。
Thank you very much for participating in the tour.
However, we sincerely apologize for the inconvenience caused during your trip.
As mentioned in a separate email, your reservation was made for four people in our system, but it seems that the operating company mistakenly secured seats for only two people. Our staff noticed on the day of the tour that your reservation was for four people and that you had paid for it, and they canceled the additional two seats on the spot.
It is truly regrettable that what should have been a wonderful memory from the snorkeling cruise turned into a bitter experience due to our reservation management error. We also apologize for the delayed response to your review. We have taken strict measures to ensure that the operating company does not cause any inconvenience to customers due to such reservation errors in the future.
We take your feedback seriously and, together with the operating company, will strive to improve our services further. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくのご旅行中にご不便おかけし、大変申し訳ございませんでした。
別途メールにてご連絡させていただきましたが、お客様のご予約ですは弊社のシステム上では4名様にてご予約いただいておりましたが、催行会社側にて誤って2名様で席を確保していたようでございます。当日中にスタッフがお客様のご予約が4名様でお支払されていることに気が付き、追加でご予約いただいた2名様分につきましてはその場でキャンセルしたとのことでした。
せっかく楽しみにしていただいたシュノーケリングクルーズであったにも関わらず、予約管理不備により良い旅の思い出になるべきところが苦い思い出へ変わってしまったこと大変心苦しく感じております。また体験談にご投稿いただいたにも関わらずご返信が遅くなりましたことお詫び申し上げます。催行会社にはこのような予約不備にてお客様にご迷惑をおかけすることがございませんよう厳重注意させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Families |
| Posted on: | 2017/09/08 |
| Activity Date: | 2017/08/17 |
Reviewed by: ナオミ
Compared to other tours, the waiting time before starting was long, and the time spent riding the horse was short. We followed almost the same course, but other tours were already turning back and passing us. We were on the horse for about 40 to 50 minutes. I expected it to be 1.5 to 2 hours. The route felt more like the horse was just walking along a car track rather than going through the great outdoors. The guide spoke in English, but since there was a long line of horses, only those near the speaker could hear. I would recommend a tour that allows you to walk down into the canyon instead. Alternatively, if you're looking for a similar tour, I would recommend the Na'alapa tour.
ほかのツアーと比べて開始までの時間が長く馬に乗る時間が短い。ほぼ同じコースを通るのですが他のツアーは、すでに折り返しで我々とすれ違う状況。馬に乗っていたのは40~50分くらいでしょうか。1.5~2時間と思っていましたが。ルートも大自然の中を行くというより車のわだちを馬が勝手に歩くという感じです。案内も英語さらに長い馬の隊列なので話す人の近くの人しか聞こえません。私は、渓谷に下りて足で歩く時間をとるツアーのほうをお勧めします。または、同じようなツアーならばナアラパのツアーをお勧めします。
| Rating: | |
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| Packages: | 午前プラン |
| Attended as: | Couples |
| Posted on: | 2017/09/06 |
| Activity Date: | 2017/08/15 |
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Thank you so much for your nice review. Glad you enjoyed the tour.
Mahalo!
Jeannie