Reviewed by: Tomomi Suematsu
The show was powerful, but it wasn't particularly moving. However, I had a great time taking photos and interacting with the dancers. If you're staying in Kona and want to enjoy a meal while watching a luau show, I think it's definitely worth participating. As for the food, there were not many dishes that I found delicious.
ショーの迫力と言いますか、それほど感動する物ではありませんでしたが、
ダンサーの方々と写真を撮ったり、触れ合う時間があったので、全体的には楽しかったです。
宿泊地がコナで、ルアウショーを見ながら食事がしたいという希望があるならば、十分参加する価値はあると思います。
料理については、おいしいと思える物が少なかったです。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/15 |
Reviewed by: Helen Valdez
all the staff were friendly and great. The submarine ride was great and educational.
| Rating: | |
|---|---|
| Packages: | Kona Submarine |
| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/24 |
Reviewed by: マッピー
The kayak experience that my child was really looking forward to. I had communicated that we are not fluent in English. Of course, being with an 8-year-old child... While I couldn't understand the explanations in English, it wasn't our first experience, so we understood how to paddle and participated. After the explanations, we started paddling, but after just a few dozen meters, our family fell behind. A person who seemed to be the leader came close and asked in English (You have to paddle a long distance, but are you okay?). Since it wasn't my child's first experience, I thought we could manage as we got used to it, and I repeated the words (try, challenge) several times, but perhaps they wanted us to turn back, as they wouldn't let us proceed. We decided to turn back. Then, as if they had been waiting, the staff was there and said, (Oh, your stomach hurts, poor thing). It was my first time on the Big Island, and I regretted visiting with a Honolulu mindset. I felt deceived because such things were not mentioned in the tour description, which left me with an unpleasant feeling. After that, I asked them to call a taxi, but they said something like (I don't know). However, an Asian person who seemed to have lived in Japan helped us and called a taxi for us. (That was lucky.) I am truly grateful to that Asian person. Thank you very much. I have more to say, but I don't think all tours are like this, and I was able to meet kind locals. An 8-year-old might not be able to handle it. However, I was disappointed that they didn't inform us from the beginning.
とても子供が楽しみにしていたカヤック。英語が堪能ではない事は伝えていました。もちろん、8歳の子供と一緒という事も…英語での説明はわからないですが、初体験ではなかったのでカヤックの漕ぎ方等、理解して参加していました。説明も終わり頑張ろうという事で漕ぎ始めて数十メートル漕いだ辺りで私たち家族だけ遅れがでました。リーダーらしき人が近くまできて、英語で(長い距離漕がないと行けないけれど、大丈夫ですか?)と聞かれました。子供も初めての体験ではないので慣れて行けばどうにかなるかと思い(トライ・チャレンジ)と言う言葉を何回か繰り返しましたが、戻って欲しかったのでしょうか、相手も進ませてくれません。等々、戻る事を決心して戻りました。すると、待っていたかというようにスタッフが待っていて、(おなかが痛いのね、可哀そうに)と言ってきました。ハワイ島は初めてで、ホノルル感覚で訪れたのも反省し、悔しかったのですが、ツアーの説明にこの様な事もあると書いてもいなかったし、だまされた感が残り嫌な気持ちになりました。その後、タクシーを呼んでくれるよう頼んでみたのですが、(わからない)ような事を言われました、しかし、日本に住んでいたらしいアジアの方が伝えてくれてタクシーを呼んで下さいました。(ラッキーでした)
本当にそのアジアの方には感謝です。ありがとうございました。他、書きたい事がありますが、このようなツアーばかりではないと思うし親切な現地の方ともしりあえました。8歳児は無理なのかもしれません。でも、初めから知らせてくれない対応には残念でした---。
We sincerely apologize for not meeting your expectations during your recent trip. Upon confirming with the operating company, we found that while cases like this are very rare, if it is determined that continuing with the kayak activity is difficult, participants will be returned to the starting point, and alternative activities will be suggested. We also apologize for not clearly communicating this information on the tour page. We have promptly added a note to the tour page regarding this matter. Based on your valuable feedback, we will strive to improve our services in the future.
VELTRA Customer Support Team
この度はせっかくのご旅行にも関わらず、お客様のご期待に沿うツアー内容とならず大変申し訳ございませんでした。
催行会社に事実確認を行ったところ、今回のようなケースは非常に稀ではありますが、カヤックでの参加継続が困難と判断された場合はスタート地点までお戻りいただき、カヤックに代わるアクティビティをご提案させていただいているとのことでございます。
このようなケースに関しての注意をツアーページ上で明確にご案内していなかったことも重ねてお詫び申し上げます。
取り急ぎツアーページには注意書きを掲載する対応をさせて頂きました。
お客様からの貴重なご意見を元に、今後のサービスの改善に努めさせていただきます。
VELTRA カスタマーサポートチーム
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/25 |
Reviewed by: HIDE
We participated in the manta night snorkeling with our family of three, including our 8-year-old daughter. As a result, we had five mantas come very close to us, and our daughter was extremely satisfied.
As parents who dive, we felt it took quite a while to encounter mantas while diving, but if they come so close (within 10 cm), I definitely recommend participating at least once.
By the way, I called to reconfirm at 4 PM on the day of the event, but no one answered. I thought, as someone mentioned in a post, that it might be okay not to reconfirm. However, when we arrived at Sea Paradise at 7 PM as stated in the confirmation, we were told it was too late because the gathering was at 6:30 PM, which was quite alarming. After explaining that the confirmation said 7 PM and that I had called but no one picked up, they called a colleague on the boat, and somehow we were allowed to board despite being late.
I recommend making the reconfirmation call, and since the confirmation stated a 7 PM gathering, I would like VERTRA to double-check with Sea Paradise.
As mentioned in other posts, you will drift on the surface holding onto the bar for about an hour, so after the snorkeling, my daughter was completely chilled. I recommend bringing warm clothes for changing after the snorkeling.
8歳の娘と家族3人でマンタ ナイトシュノーケルに参加。結果としては断続的に5枚のマンタがすぐそばまで接近で、娘も大満足でした。
ダイバーの両親としては、ダイビングでマンタに会うまで結構時間かかったのになあ、と思う気持ちもありましたが、あんなに手軽にマンタがそぐそばまで(10cmと離れてない)くるなら一度は参加をお勧めします。
ところで今回当日4時にReconfirmの電話をするも、誰も出ないので、どなたかの投稿にあったようにReconifrmしなくても大丈夫かな、と思いConfirmationに記載の通り夜7時にシーパラダイスに到着したら、集合は6時半でToo Lateだといわれ肝を冷やしました。Confirmationに7時とあったこと、電話したのに誰も電話を取らなかったことなど話したところ、船の同僚に電話を入れてくれ、何とか遅れて乗せてもらいました。
Reconfirmの電話はしたほうがいいのと、Confirmationに7時集合とあったので、VERTRAさんはシーパラダイスと再確認をお願いしたいと思います。
見なさいの投稿にもありますが、小一時間バーにつかまって水面を漂いますので、終了後は娘は体が冷え切ってました。シュノーケル終了後の着替えは温かいものをお勧めします。
Thank you for using our service.
We are very pleased to hear that you enjoyed the tour.
Regarding the meeting time, although the voucher stated 19:00, upon confirming with the operating company, we found that they are currently guiding at 18:30. We sincerely apologize for any inconvenience caused to you due to the delay in updating the tour page.
Moving forward, we will strengthen our confirmation process with the operating company to ensure that we provide accurate information to our customers.
Thank you for sharing your experience.
VELTRA Customer Support Team
この度はご利用ありがとうございます。
ツアーをお楽しみいただけたとの事、とてもうれしく思います。
集合時間に関してですが、バウチャーにも19:00と記載しておりましたが、催行会社に確認したところ現在は18:30でご案内しているとの事でした。ツアーページ更新の遅れによりお客様にはご迷惑をおかけしたこと、深くお詫び申し上げます。
今後は催行会社との確認作業を強化し、正しい情報をお客様にお届けできるよう努めてまいります。
体験談のご投稿ありがとうございました。
VELTRA カスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | サンセットプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/19 |
Reviewed by: Pilot01
This is exactly as described, a 40 minute helicopter tour of the volcanoes on the eastern side of the island of Hawaii and the area around Hilo. The staff are very friendly and the entire operation is well run and safety oriented. Our pilot Joyce was informative and did a great job of piloting so that everyone on both sides of the helicopter got good views of everything. Considering that there are no active lava flows at the current time. This is the only way to see molten lava. While it is through "sky lights" looking down into lava tubes, it is still quite exciting to see the bright pink/orange glow of lava.
The helicopter company offers the option to fly with the doors off the helicopter. I would recommend this for optimum viewing and picture taking. However, be aware that it is pretty chilly with the doors off and make sure to wear a warm jacket.
As a final note, when booking a helicopter tour, be aware that there are two airports on the island (Hilo and Kona). Make certain that you are booking a tour from the airport that is on your side of the island. I made a mistake and booked a tour out of the wrong airport. It was completely my fault and I did not realize my mistake until the day before the tour. The folks at Veltra and at the helicopter company went out of their way to get us booked on this tour at the last minute. They also worked hard to find someone else to take our seats on the tour that I had originally booked. They were only able to fill one of the two seats that I had booked, but at least they were kind enough to refund that portion of the fee.
| Rating: | |
|---|---|
| Packages: | Doors-On Flight [45 mins] |
| Attended as: | Families |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/25 |
Reviewed by: Scott & Tammy
We selected the Doors OFF Helicopter Tour and it was the BEST decision we ever made!!! The Views were Breathtaking and when we arrived at the Lava Flow, the Lava Flow/Lake was Spectacular and the HEAT was Awesome!!! The Doors Off was the Best!!! Then we travelled to the Waterfalls North of Hilo and the Views were equally Breathtaking!!! Our Pilot and Co-Pilot were Awesome and Funny!!! They Made the experience even better!!! This tour was TOTALLY WORTH IT!!! THANK YOU SO MUCH!!!!
| Rating: | |
|---|---|
| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Couples |
| Posted on: | 2014/07/27 |
| Activity Date: | 2014/07/10 |
Reviewed by: romshutefan
First, the check-in is not at a store, but in the car. You need to sign a participation agreement (probably stating that you won't complain if you fall into the sea and something happens!). The boat is a large rubber boat with an engine. If you think it won't go very fast, you're mistaken! As we set off, only the back part touched the sea, creating a wheely state. When big waves came, it felt like we were flying. I was clinging to the boat, worried it might flip over.
When we arrived at Kealakekua Bay, we were lucky enough to encounter a pod of wild dolphins. Then we went into the sea, which was a beautiful world beyond what I've heard. One important point to note is that you should not step on the coral. After snorkeling, we enjoyed fresh fruits and drinks, and then headed back with a force that felt like we might flip over again.
The beautiful coral reefs and the thrilling rafting to get there made for a truly interesting tour!
まず、受付はお店ではなく、車です。
受付に際し参加同意書(おそらく海に落ちて、どうにかなっても文句言わない!という)にサインが必要です。
ボートは大きなゴムボートにエンジンを付けたもの。
スピードはあまり出ないだろうと甘く見ていたら大間違い!!
出向と同時に後方部分のみが海に着いてウィリー状態。
大きな波が来ると飛んでいる感じ。
ひっくり返らないかひやひやしながら、船にしがみついていました。
ケアラカクア湾に着くとラッキーなことに野生のイルカの群れに遭遇。
続いて海へ、そこは聞きしに勝る美しい世界。
注意点はサンゴに足をつけてはいけない点。
シュノーケリング後はフレッシュなフルーツや飲み物を楽しんだ後、
再びひっくり返るような勢いで帰途に。
美しいサンゴ礁、そこに着くまでのどきどきラフティング。
実に面白いツアーでした!
| Rating: | |
|---|---|
| Packages: | 09:00/12:45出港(シュノーケル1か所) |
| Attended as: | Families |
| Posted on: | 2014/07/27 |
| Activity Date: | 2014/04/04 |
Reviewed by: aki
We participated as a family with no English skills at all. Therefore, we couldn't understand what was being explained and were just paddling the sea kayak.
I would recommend this to those who are fluent in English. The reason is that my high school son underestimated the sea kayak and signed up for a single kayak, but he ended up "exhausted" and couldn't keep up with the speed of the other participants, falling behind. At that time, the guide performed the amazing feat of towing my son's kayak.
It was a day that made me acutely aware of how much I wish I could speak English.
英語が全く出来ない家族での参加でした。よって、何を説明されているのかが理解出来ずに、只々、シーカヤックを漕いでいる状態でした。
英語の堪能な方にはお薦めしたいと思いました。
理由は高校生の息子がシーカヤックを甘く見てsingleで申し込んだのですが、「疲れた果てた」為、他の参加者のスピードについて行けず、一人遅れての状態となりました。
その際、ガイドの方が息子のカヤックを牽引してくれるという離れ業を行って下さいました。
英語がしゃべれたらなぁ~と痛感した一日でした。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/21 |
| Activity Date: | 2014/07/14 |
Reviewed by: Pilipo and Megan
Absolutely worth every cent. The front desk was friendly and accommodating. The ride was smooth and informative. The views were otherwise inaccessible. Take the trip. See what makes this island a living thing. Blessings!
| Rating: | |
|---|---|
| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Couples |
| Posted on: | 2014/07/20 |
| Activity Date: | 2014/07/17 |
Reviewed by: Hilary and Calvin
Wow! This was an awesome experience! Our hosts, Ashley and Santino were friendly, knowledgable, helpful and fun! Kayaking was beautiful and snorkeling spectacular! We will definitely do this again the next time we're on the Big Island and we highly recommend you experience this for yourself too!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/12 |
Reviewed by: COgirl
The Kayak and Snorkel Adventure was great! Our family of 5, including two 10 year olds and a 6 yr old, participated. It was a bit much for our kiddos to paddle the whole way so the majority of the work was on the parents. We were able to get a 3 person kayak for the 6 yr old, a 10 yr old, and a parent. Once we got to the snorkeling location it was fun to snorkel then get out and have fresh pineapple then jump off the cliff into the ocean! The guides were super friendly and very helpful. At times kayaks would fall behind the group and they always had someone who stayed with them just to make sure they were OK. There was never pressure to hurry up, etc. I am giving it a 4 vs. a 5 because we didn't see/go into any sea caves which was one thing we were looking forward to. I would recommend!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/06/28 |
Reviewed by: ウミガメ
I participated in snorkeling on the Big Island for the first time. I was anxious because I had heard it wouldn't be in Japanese, but I was able to check in without any problems. However, all the explanations on the boat were in English, so I couldn't understand anything at all. They gave us a printout in Japanese beforehand, so I was asking if they were talking about what was written there. By the way, we were the only Japanese family on board.
As soon as we set off, we encountered a pod of dolphins, which was very moving. Since it was rafting, the front seats were really bumpy and thrilling, which made it a lot of fun! The captain tilted the boat left and right, which was entertaining. We had plenty of time for snorkeling and could really enjoy ourselves. There were many beautiful fish. The Blue Cave was more of just a hole than a cave, but the sea was beautiful.
Even though I couldn't speak English, I was able to communicate somehow, and the captain was very kind. It became a wonderful memory!
初めてのハワイ島でシュノーケリングもできるということで参加しましたっ✳︎
日本語じゃないと聞いていたので不安でしたが、問題なく受付できましたっ。
でも、船の中での説明は全部英語だったので全く理解出来ませんでした。
あらかじめ日本語でかいてあるプリントを渡してもらえたので、だいたいこのことを今いってるのかな?って聞いてました。
ちなみに日本人は、私たち家族しかいなかったですσ(^_^;)
さっそく出発したら、イルカの群れに会いました✳︎とても、感動しました。
ラフティングということだけあって、前の席はすごい揺れてスリル満点で楽しかったです‼︎
船長さんが、左右に船を傾けてくれおもしろかったです。
シュノーケリングもたっぷり時間があり、のびのびできました。
魚もたくさんいてキレイでした。
青の洞窟は、洞窟っていうよりただの穴でしたが海はキレイでした。
英語を話せなかったですが、なんとか通じることもでき親切な船長さんでした。
とてもいい思い出になりましたV(^_^)V
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆/ランチ付き!10時出発プラン (ホノコハウ・マリーナ発) |
| Attended as: | Families |
| Posted on: | 2014/07/17 |
| Activity Date: | 2014/07/08 |
Reviewed by: ryuko
I feel that the water's transparency is low. However, the children seemed satisfied as they were able to ride in a submarine and see fish and a sunken ship. I thought it might be short, but it seemed to be enough for the kids.
海の透明度が低い気がします。
でも子どもも潜水艦に乗って、魚や沈没船を見れて満足してそうでした。短いかなと思いましたが、子どもには十分そうでした。
| Rating: | |
|---|---|
| Packages: | 家族でお得!おすすめプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/09 |
Reviewed by: Saeko
It's not just about watching the show and eating Hawaiian food at the buffet; activities before the show and meal, such as hula, poi ball, lei making, and tattoos, are also enjoyable. It feels like you can experience Hawaiian culture with all your senses. However, everything is in English (and spoken very quickly), and there are very few Japanese guests. If you want to fully enjoy the luau, I, with my middle school level English skills, struggled to keep up. Ah, I wish I had better English skills!
ショーを観て、ビュッフェでハワイアンフードを食べて〜というだけではなく、フラ、ポイボール、レイメイキング、タトゥー等々、ショーや食事の前のアクティビティーが楽しい。ハワイの文化を五感で体験できるといった感じ。ただやはり全て英語(しかも超早口)、日本人のお客さんもとても少ない。ルアウをフルに楽しもうと思ったら、英語力中学生レベルの私は、ついて行くのに精一杯でした。あぁぁ英語力が欲しい!
Dear Seako,
We are very pleased that you enjoyed not only the luau show but also other activities. We strive to deliver Aloha with all our hearts and bodies, and we sincerely apologize for the lack of Japanese guidance and appreciate the great effort you made. It is also our challenge to create a stage that Japanese guests can enjoy, so we would like to discuss your valuable feedback further.
Please do come and visit us again when you are in Hawaii Island. We feel like family during your second visit. We are truly looking forward to your return, Seako.
Seako様
ルアウショーのほかアクティビティもお楽しみいただけてとても嬉しくおもっております。
心と体いっぱいでAlohaをお届けできるよう努めておりますが、日本語のご案内がない分大変な努力をしていただききましたこと
深くお詫びを感謝を申し上げます。日本人のお客様にもお楽しみいただけるステージになることは
私達の課題でもありますので、貴重なご意見としてまた話し合っていきたいと思います。
また是非ハワイ島にきたら、会いにいらしてください。私達も2度目のお越しはOhana(家族)のような気分になります。
Seako様のお越しを心からお待ちしております。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/06/22 |
Reviewed by: helen
This was an amazing experience, the rays swam around gathering up the plankton and came within milimeters of us. The staff were very friendly.
Aloha! Mahalo for taking the time to write a review. We are so happy you enjoyed your Manta Night excursion. We hope to see you the next time your visit the Big Island.
A Hui Hou!
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/17 |
Reviewed by: helen
The cruise was excellent. We saw dolphins on the way out and on the way back. When we anchored we had about 2.5 hours to snorkel, jump off the boat and play with the various water equipment. The kids particularly enjoyed using the paddle board. The breakfast and lunch was great and the staff were very friendly. I would definitely recommend this trip.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/19 |
Reviewed by: sunchips
I participated with three friends. As others have mentioned, on the day we joined, we were the only Japanese participants, while the other attendees were about 16 people in total, including families, couples, and local friends. The captain was considerate, seating those who were prone to seasickness at the back of the boat.
I thought we would head straight to the snorkeling point, but instead, we enjoyed a tour of Kona from the sea and even went searching for a pod of dolphins, making the journey to the snorkeling spot enjoyable.
Once we arrived at the snorkeling point, we were free to explore at our own pace and had a great time interacting with the fish. The snorkeling gear provided was of good quality, and there were plenty of support items like kickboards and flotation devices.
After snorkeling, we could eat as much as we wanted on the boat, enjoying sandwiches, potato chips, cookies, fruits, juice, and water. I felt both my stomach and heart were full, and despite the boat speeding back, it was a challenge to stay awake!
友人3人で参加しました。みなさんも書かれていたように私たちが参加した日も日本人は私たちのみで、他の参加者は、家族連れやご夫婦、地元の友人同士など、総勢16名程度の出航でした。キャプテンは酔いやすい人をボートの後ろ側に座らせるなど、配慮もしてくれました。
シュノーケルポイントにすぐ向かうのかと思いきや、コナの街を海から紹介してくれたり、イルカの群れを探しに行くなど、シュノーケルポイントにつくまでも楽しく過ごすことができました。
ポイントについてからは、各自自由に行動でき、ゆっくりと思い思いに魚と戯れることができました。貸してくれたシュノーケルグッズもちゃんとしていて、ビート板や浮き棒などサポートグッズも豊富でした。
シュノーケル後は、船の上で、サンドウィッチやポテトチップス、クッキーやフルーツ、ジュースや水など、好きなだけ食べることができました。
胃も心も満たされて、帰りはボートが爆走しているにもかかわらず、寝落ちしないようにするのが大変でした。
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/ランチ付き!10時出発プラン (ホノコハウ・マリーナ発) |
| Attended as: | Friends |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/07/07 |
Reviewed by: Joizy Girl
Our Crew was wonderful, the experience truly once in a lifetime and it's an experience we will always remember. Recommend highly and without hesitation!!!
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| Attended as: | Couples |
| Posted on: | 2014/07/11 |
| Activity Date: | 2014/07/08 |
Reviewed by: あんな
I thought there would be some Japanese people, but everyone except us was from an English-speaking country. I could hardly understand the explanations. My companion had snorkeling experience, so we managed to get by with their help.
While rafting, we spotted a pod of dolphins that approached us at an incredible speed, and we were able to observe them several times.
The lava cave wasn't really much of a cave. It was just a part where the waves had worn away the rocks, so it was a bit disappointing.
Kealakekua Bay was very beautiful and a lot of fun.
少しは日本人がいるかと思いましたが、自分達以外は全員英語圏の方達でした。説明もほぼ分からず。連れがシュノーケル経験があったので、聞きながらやりました。
ラフティング中イルカの群れを見つけると、すごい勢いで接近してくれ、何度か群れを観察することができました。
溶岩洞窟は洞窟というほどのものではないです。ちょっと波で岩が削れた部分、ぐらいのものなので、期待外れでした。
ケアラケクア湾はとても綺麗でものすごく楽しかったです。
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| Packages: | 水曜催行<カイルア桟橋発/4時間/軽食付>(2019年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2014/07/08 |
| Activity Date: | 2013/09/11 |
Reviewed by: family of four
Joel was the best tour guide. He shared so much INTERESTING info! He was accommodating to our son with autism as well. This was one of the major highlights of our trip. Great lunch too!
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| Packages: | Standard Package (until May 28th, 2015) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/02 |
Reviewed by: family of four
Great crew, wonderful experience, saw dolphins at a distance
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| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: 新婚旅行
I couldn't find the check-in location, and before I knew it, there was a pretty long line for check-in. Even with a reservation, you need to line up early to get good seats, so be careful.
チェックイン場所が分からず、気づいたらチェックインのためのかなり長い列ができていた。予約していても早くから並んでいないと良い席は取れず注意が必要。
Dear Newlyweds,
We sincerely apologize for the inconvenience caused by the difficulty in finding the check-in location. The Luau Desk is located in the center of the hotel, so if you mention "Luau Show" at either the hotel front desk or the information desk, they will be able to assist you. We have also decided to create a guide map for our Japanese website based on your valuable feedback.
We truly hope you enjoyed the show. Please do visit us again. Thank you for your feedback.
新婚旅行様
チェックイン場所が大変分かりにくくご迷惑をおかけしましたことを深くお詫び申し上げます。
ルアウデスクはホテル中央にありますため、ホテルフロントでもインフォメーションデスクでも「ルアウショー」と言っていただければ
ご案内ができるように、また貴重なご意見として日本語HPに案内地図をお作りすることにいたしました。
ショーはご満足いただけましたことを心から祈るばかりです。
また是非お越しくださいませ。ご意見をいただきありがとうございました。
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| Attended as: | Couples |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: Simon & Toni
A great morning, great location, friendly and informative staff, fun experience for everyone
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/12 |
Reviewed by: Ldubiel
We spent a fabulous morning searching for the dolphins and getting in the water with them. We were fortunate that there were only 4 others on the boat with us. The crew was outstanding and made sure we got in the water and knew where the dolphins were. The captain was fantastic at finding the dolphins and positioning us in the best place possible to swim with the dolphins. The boat was clean and a joy to be on out in the ocean. The crew and captain were very attentive and engaging. Great trip. Highly recommend!!
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| Attended as: | Families |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/11 |
Reviewed by: Nik Mason
This was a great little kayak tour. The guides were absolutely awesome (don't remember their names). We were hoping to see a few more sea caves/lava tubes, and thought we might be able to go in them. We only got to take a look at one sea cave, and we just paddled up to it and looked. The snorkeling was good, and the cliff jump was awesome as well. Well worth the money!
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/27 |
Reviewed by: Suga
I participated in mid-June. The day before, I went to the office to confirm my reservation and check the parking lot for the departure location, but the road from the parking lot to the office was under repair and was in the water. When confirming my reservation at the office, I was informed about a change in the parking lot. Since the communication was in English, it might have been unclear regarding the changed parking lot. The cruise was comfortable. There were no other Japanese people, but everyone was friendly. Unfortunately, the snorkeling was disappointing due to the lack of fish, but there were fun activities like a slide to jump into the sea from the cruiser, which was enjoyable. The BBQ was delicious, and we were able to relax and take our time.
6月の中旬に参加しました。
前日、予約確認と出航場所の駐車場確認に事務所まで行くと、駐車場から事務までの道が修理で海の中。事務所で予約確認の際、駐車場の変更を言われました。英語でのやり取りなので電話で予約確認をしていたら、変更された駐車場がわかりづらかったかもしれません。クルーズは快適です。日本人は誰もいませんでしたが、皆、フレンドリーでした。シュノーケリングは残念ながら魚が少なかったので期待はずれでしたが、クルーザから海に飛び込む滑り台など、遊ぶ配慮
があり、面白かったです。BBQも美味しくゆっくり出来ました。
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| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Couples |
| Posted on: | 2014/07/01 |
| Activity Date: | 2014/06/23 |
Reviewed by: HIDE
I participated in this activity because I wanted to safely enjoy the unique marine activities that Hawaii Island has to offer. Although you need to get to the location, we arrived in about 40 minutes from Mauna Lani by rental car. It's easy to find, using the blue roof of the marina as a landmark. The reception is in English, but there were no issues, and we could relax while waiting for departure, greeted by the welcoming dog.
We were first given a sheet with important points and sightseeing tips in Japanese, which helped us understand the tour's content. Everyone else was from English-speaking countries, but we were able to bond with a few simple greetings. We sped across the ocean for about an hour to the snorkeling point. They say we were going about 40 kilometers per hour, but it felt like we were cruising at around 80 kilometers per hour, which was quite thrilling.
At the snorkeling point, the captain provided a detailed explanation on how to wear the mask and use the snorkel. My wife was a bit anxious about snorkeling in deep water, but wearing a life jacket and borrowing a floating board helped her feel safe and enjoy the experience. The snorkeling spot was filled with beautiful coral and tropical fish, and we never got tired of the view.
Onboard, we enjoyed light snacks, including fruits and sandwiches that the captain kindly prepared. On the way back, we enjoyed another refreshing cruise while exploring caves! After snorkeling, it's easy to get cold, so it's better to bring a large bath towel, and since the sun is intense, sunscreen is definitely necessary. I think it's a good idea to bring a camera as it won't get wet.
ハワイ島で安全に楽しめ、かつハワイ島ならではの海のアクティビティが経験したくてこちらのアクティビティに参加しました。こちらは現地まで行く必要がありますが私達はレンタカーでマウナラニから約40分で到着しました。マリーナの青い屋根を目印に簡単に到着する事が出来ます。受け付けは英語ですが特に問題はなく看板犬のお出迎えで癒されながら出発を待つ事が出来ます。最初に日本語の注意点と観光のポイントが書かれたシートを渡されツアーの内容を知る事ができます。私達以外は皆英語圏の人でしたが最初のカタコトの挨拶で打ち解ける事が出来ました。シュノーケリングポイントまで1時間くらい海原を大疾走します。時速40キロくらいらしいのですが体感的には80キロくらいは出ているような迫力のあるクルージングが楽しめます。シュノーケリングポイントではキャプテンからマスクの被り方やシュノーケルの使い方など丁寧にレクチャーがあります。深い海でのシュノーケルを妻が不安に思っていましたがライフジャケットを身に付けさらにフローティングボードも借りる事で安心して楽しめたようです。シュノーケリングポイントは珊瑚と熱帯魚が素晴らしく見飽きる事はありません。船上での軽食も和気あいあいとキャプテンが切ってくれるフルーツやサンドイッチを楽しむ事ができます。帰りは洞窟巡りをしながらまた爽快なクルージングを楽しむ事ができました!シュノーケリングの後は体が冷えやすいので大き目のバスタオルを用意して行った方が良いのと日差しが強烈なので日焼け止めは必ず必要です。カメラは濡れないので持って行った方が良いと思います。
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| Packages: | ☆会員様限定モニターツアー☆/ランチ付き!10時出発プラン (ホノコハウ・マリーナ発) |
| Attended as: | Couples |
| Posted on: | 2014/06/27 |
| Activity Date: | 2014/06/10 |
Reviewed by: John A. Calleja
Due to the weather and not having any surf waves we were not able to attend the event, but the company that offered it they tried two different times to get us, just no waves to offer for surfing.
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| Packages: | Group Lesson |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/19 |
Reviewed by: John A. Calleja
CPT Pononui Lealao and his assistant were great and provided us with a great adventure of being able to swim with the dolphins. Awesome adventure.
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| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/15 |
Reviewed by: John A. Calleja
Peter and the crew at the Hilo Airport provided not only a safe but exciting flight.
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| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/17 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Suematsu,
Thank you for attending the luau show. I sincerely apologize for the delay in my response.
I hope you enjoyed the Polynesian culture, but I feel that we could have delivered something more heartfelt in both the cuisine and the show’s performance.
Thank you for your feedback. We would love for you to join us again at the luau show! With gratitude and apologies.
Suematsu 様
ルアウショーにお越しいただき、ありがとうございます。すぐにお返事ができず大変申し訳ございませんでした。
楽しくポリネシア文化を見ていただけたかと思いますが、お料理にもショーの演出にも
もうすこし心に届くものをおとどけできればと感じました。
ご意見をいただきありがとうございます。また是非ルアウショーにお越しください☆ 感謝とお詫びを込めて