Reviewed by: mimi
We participated as a couple with our fourth-grade son. There were no explanations in Japanese, but we were able to borrow prescription masks, and there were no particular issues. The snorkeling point had very clear water, and we were able to see various fish, which our child enjoyed thoroughly for the entire time. The food was delicious, the staff were kind, and the boat was clean, which was great. We went to the designated parking area the day before as a preliminary check, but it was unclear where to park. When we asked the staff, they told us to park in front of the Sheraton Hotel. Since others were also parking there, I think it would be good to confirm this in advance. I recommend this tour.
小学校4年生の男の子と夫婦で参加しました。日本語の説明などはありませんでしたが、度付きのマスクも貸してもらえ、特に問題はありませんでした。シュノーケルポイントもとても透明度の高く、色々な魚を見ることができ、時間一杯子供も楽しみました。食事も美味しく、スタッフも親切で船も清潔でよかったです。下見を兼ねて前日に駐車場に指定されている所に行きましたが、どこに停めてよいか、わかりにくく、スタッフに聞くと、シェラトンホテルの前に停めるように言われました。他の人たちもそこに停めていたので、事前に確認されるといいと思います。お薦めのツアーです。
| Rating: | |
|---|---|
| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Families |
| Posted on: | 2014/08/24 |
| Activity Date: | 2014/08/03 |
Reviewed by: David Wright
Welcoming, good food and safety aware. i would recommend this to anyone of any age including families with young children. Crews knowledge of the area and the marine life was good.They were helpful and demonstrated awareness of the impact that man can have on such an environment.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Solo Travelers |
| Posted on: | 2014/08/08 |
| Activity Date: | 2014/08/03 |
Reviewed by: David Wright
A fabulous experience with such a friendly crew, no one was left unattended. The sunset was particularly beautiful including the cloud colouring over the volcanoes. A lovely adventure worth every penny,i would recommend it to anyone!
| Rating: | |
|---|---|
| Packages: | Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2014/08/08 |
| Activity Date: | 2014/08/05 |
Reviewed by: Trishspirit
I attended the luau as a reluctant adult. I booked the luau so that my 12 year old goddaughter would see Pacific Island dances and experience some Hawaiian and South Pacific culture. It was way beyond my expectations! Of course it is touristy, but it is also a good overview of Pacific culture, dance, music and food. I also liked the light-heartedness of the event and it was super educational for my goddaughter. The food was much better than I expected and the activities were fun for both my 12 year old and myself. Thank you for a wonderful evening.
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/08/08 |
| Activity Date: | 2014/08/03 |
Reviewed by: From San Diego
I told friend of mine that I was going to be in Kona with my family and he highly recommended that I take Captain cooks dinner cruise. He couldn't remember the actual name of the dinner cruise but with this info I googled it and found it. I was skeptical at first about going on the three hour cruise because we were a huge party of 12 women, children and one man (me), but let me tell you, it was the funnest event of our entire 10 days in Kona. For the most part people seem to be nice and easy-going on the Big Island, but the entire crew of the boat - from the "captain" to the bartender - where the coolest, nicest, and funniest people we met on our entire trip to the Big Island. They really bend over backwards to make you feel at home and they definitely keep you entertained with an interesting historical overview of the Hawaiian Islands given by a Hawaiian storyteller, as well as by a great musical performance given by a talented and recognized young music artist. I highly recommend this dinner cruise for anybody wishing to have a great time in Kona!
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/08/01 |
Reviewed by: Tomomi Suematsu
The show was powerful, but it wasn't particularly moving. However, I had a great time taking photos and interacting with the dancers. If you're staying in Kona and want to enjoy a meal while watching a luau show, I think it's definitely worth participating. As for the food, there were not many dishes that I found delicious.
ショーの迫力と言いますか、それほど感動する物ではありませんでしたが、
ダンサーの方々と写真を撮ったり、触れ合う時間があったので、全体的には楽しかったです。
宿泊地がコナで、ルアウショーを見ながら食事がしたいという希望があるならば、十分参加する価値はあると思います。
料理については、おいしいと思える物が少なかったです。
Dear Suematsu,
Thank you for attending the luau show. I sincerely apologize for the delay in my response.
I hope you enjoyed the Polynesian culture, but I feel that we could have delivered something more heartfelt in both the cuisine and the show’s performance.
Thank you for your feedback. We would love for you to join us again at the luau show! With gratitude and apologies.
Suematsu 様
ルアウショーにお越しいただき、ありがとうございます。すぐにお返事ができず大変申し訳ございませんでした。
楽しくポリネシア文化を見ていただけたかと思いますが、お料理にもショーの演出にも
もうすこし心に届くものをおとどけできればと感じました。
ご意見をいただきありがとうございます。また是非ルアウショーにお越しください☆ 感謝とお詫びを込めて
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/15 |
Reviewed by: Pilot01
This is exactly as described, a 40 minute helicopter tour of the volcanoes on the eastern side of the island of Hawaii and the area around Hilo. The staff are very friendly and the entire operation is well run and safety oriented. Our pilot Joyce was informative and did a great job of piloting so that everyone on both sides of the helicopter got good views of everything. Considering that there are no active lava flows at the current time. This is the only way to see molten lava. While it is through "sky lights" looking down into lava tubes, it is still quite exciting to see the bright pink/orange glow of lava.
The helicopter company offers the option to fly with the doors off the helicopter. I would recommend this for optimum viewing and picture taking. However, be aware that it is pretty chilly with the doors off and make sure to wear a warm jacket.
As a final note, when booking a helicopter tour, be aware that there are two airports on the island (Hilo and Kona). Make certain that you are booking a tour from the airport that is on your side of the island. I made a mistake and booked a tour out of the wrong airport. It was completely my fault and I did not realize my mistake until the day before the tour. The folks at Veltra and at the helicopter company went out of their way to get us booked on this tour at the last minute. They also worked hard to find someone else to take our seats on the tour that I had originally booked. They were only able to fill one of the two seats that I had booked, but at least they were kind enough to refund that portion of the fee.
| Rating: | |
|---|---|
| Packages: | Doors-On Flight [45 mins] |
| Attended as: | Families |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/25 |
Reviewed by: Scott & Tammy
We selected the Doors OFF Helicopter Tour and it was the BEST decision we ever made!!! The Views were Breathtaking and when we arrived at the Lava Flow, the Lava Flow/Lake was Spectacular and the HEAT was Awesome!!! The Doors Off was the Best!!! Then we travelled to the Waterfalls North of Hilo and the Views were equally Breathtaking!!! Our Pilot and Co-Pilot were Awesome and Funny!!! They Made the experience even better!!! This tour was TOTALLY WORTH IT!!! THANK YOU SO MUCH!!!!
| Rating: | |
|---|---|
| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Couples |
| Posted on: | 2014/07/27 |
| Activity Date: | 2014/07/10 |
Reviewed by: Pilipo and Megan
Absolutely worth every cent. The front desk was friendly and accommodating. The ride was smooth and informative. The views were otherwise inaccessible. Take the trip. See what makes this island a living thing. Blessings!
| Rating: | |
|---|---|
| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Couples |
| Posted on: | 2014/07/20 |
| Activity Date: | 2014/07/17 |
Reviewed by: Saeko
It's not just about watching the show and eating Hawaiian food at the buffet; activities before the show and meal, such as hula, poi ball, lei making, and tattoos, are also enjoyable. It feels like you can experience Hawaiian culture with all your senses. However, everything is in English (and spoken very quickly), and there are very few Japanese guests. If you want to fully enjoy the luau, I, with my middle school level English skills, struggled to keep up. Ah, I wish I had better English skills!
ショーを観て、ビュッフェでハワイアンフードを食べて〜というだけではなく、フラ、ポイボール、レイメイキング、タトゥー等々、ショーや食事の前のアクティビティーが楽しい。ハワイの文化を五感で体験できるといった感じ。ただやはり全て英語(しかも超早口)、日本人のお客さんもとても少ない。ルアウをフルに楽しもうと思ったら、英語力中学生レベルの私は、ついて行くのに精一杯でした。あぁぁ英語力が欲しい!
Dear Seako,
We are very pleased that you enjoyed not only the luau show but also other activities. We strive to deliver Aloha with all our hearts and bodies, and we sincerely apologize for the lack of Japanese guidance and appreciate the great effort you made. It is also our challenge to create a stage that Japanese guests can enjoy, so we would like to discuss your valuable feedback further.
Please do come and visit us again when you are in Hawaii Island. We feel like family during your second visit. We are truly looking forward to your return, Seako.
Seako様
ルアウショーのほかアクティビティもお楽しみいただけてとても嬉しくおもっております。
心と体いっぱいでAlohaをお届けできるよう努めておりますが、日本語のご案内がない分大変な努力をしていただききましたこと
深くお詫びを感謝を申し上げます。日本人のお客様にもお楽しみいただけるステージになることは
私達の課題でもありますので、貴重なご意見としてまた話し合っていきたいと思います。
また是非ハワイ島にきたら、会いにいらしてください。私達も2度目のお越しはOhana(家族)のような気分になります。
Seako様のお越しを心からお待ちしております。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/06/22 |
Reviewed by: helen
The cruise was excellent. We saw dolphins on the way out and on the way back. When we anchored we had about 2.5 hours to snorkel, jump off the boat and play with the various water equipment. The kids particularly enjoyed using the paddle board. The breakfast and lunch was great and the staff were very friendly. I would definitely recommend this trip.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/19 |
Reviewed by: Joizy Girl
Our Crew was wonderful, the experience truly once in a lifetime and it's an experience we will always remember. Recommend highly and without hesitation!!!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/07/11 |
| Activity Date: | 2014/07/08 |
Reviewed by: family of four
Joel was the best tour guide. He shared so much INTERESTING info! He was accommodating to our son with autism as well. This was one of the major highlights of our trip. Great lunch too!
| Rating: | |
|---|---|
| Packages: | Standard Package (until May 28th, 2015) |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/02 |
Reviewed by: family of four
Great crew, wonderful experience, saw dolphins at a distance
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: 新婚旅行
I couldn't find the check-in location, and before I knew it, there was a pretty long line for check-in. Even with a reservation, you need to line up early to get good seats, so be careful.
チェックイン場所が分からず、気づいたらチェックインのためのかなり長い列ができていた。予約していても早くから並んでいないと良い席は取れず注意が必要。
Dear Newlyweds,
We sincerely apologize for the inconvenience caused by the difficulty in finding the check-in location. The Luau Desk is located in the center of the hotel, so if you mention "Luau Show" at either the hotel front desk or the information desk, they will be able to assist you. We have also decided to create a guide map for our Japanese website based on your valuable feedback.
We truly hope you enjoyed the show. Please do visit us again. Thank you for your feedback.
新婚旅行様
チェックイン場所が大変分かりにくくご迷惑をおかけしましたことを深くお詫び申し上げます。
ルアウデスクはホテル中央にありますため、ホテルフロントでもインフォメーションデスクでも「ルアウショー」と言っていただければ
ご案内ができるように、また貴重なご意見として日本語HPに案内地図をお作りすることにいたしました。
ショーはご満足いただけましたことを心から祈るばかりです。
また是非お越しくださいませ。ご意見をいただきありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: Ldubiel
We spent a fabulous morning searching for the dolphins and getting in the water with them. We were fortunate that there were only 4 others on the boat with us. The crew was outstanding and made sure we got in the water and knew where the dolphins were. The captain was fantastic at finding the dolphins and positioning us in the best place possible to swim with the dolphins. The boat was clean and a joy to be on out in the ocean. The crew and captain were very attentive and engaging. Great trip. Highly recommend!!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/11 |
Reviewed by: Suga
I participated in mid-June. The day before, I went to the office to confirm my reservation and check the parking lot for the departure location, but the road from the parking lot to the office was under repair and was in the water. When confirming my reservation at the office, I was informed about a change in the parking lot. Since the communication was in English, it might have been unclear regarding the changed parking lot. The cruise was comfortable. There were no other Japanese people, but everyone was friendly. Unfortunately, the snorkeling was disappointing due to the lack of fish, but there were fun activities like a slide to jump into the sea from the cruiser, which was enjoyable. The BBQ was delicious, and we were able to relax and take our time.
6月の中旬に参加しました。
前日、予約確認と出航場所の駐車場確認に事務所まで行くと、駐車場から事務までの道が修理で海の中。事務所で予約確認の際、駐車場の変更を言われました。英語でのやり取りなので電話で予約確認をしていたら、変更された駐車場がわかりづらかったかもしれません。クルーズは快適です。日本人は誰もいませんでしたが、皆、フレンドリーでした。シュノーケリングは残念ながら魚が少なかったので期待はずれでしたが、クルーザから海に飛び込む滑り台など、遊ぶ配慮
があり、面白かったです。BBQも美味しくゆっくり出来ました。
| Rating: | |
|---|---|
| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Couples |
| Posted on: | 2014/07/01 |
| Activity Date: | 2014/06/23 |
Reviewed by: John A. Calleja
Due to the weather and not having any surf waves we were not able to attend the event, but the company that offered it they tried two different times to get us, just no waves to offer for surfing.
| Rating: | |
|---|---|
| Packages: | Group Lesson |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/19 |
Reviewed by: John A. Calleja
Peter and the crew at the Hilo Airport provided not only a safe but exciting flight.
| Rating: | |
|---|---|
| Packages: | Popular! Shared Doors-Off Flight [40 mins] |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/17 |
Reviewed by: ono
I attended on June 13th. I was disappointed that I arrived late to the venue and ended up with a seat at the back. The ritual of wrapping a whole pig in banana leaves and digging it out from the hot earth was impressive. The show by the seaside was unique to Hawaii, and everyone at the venue had a great time. The buffet meal was also satisfying.
6月13日に参加しました。会場に行く時間が遅くなり席が後ろになってしまったのが残念でした。豚1頭をバナナの葉でくるんで熱い土の中から掘り出す儀式は、圧巻でした。海辺のサイドでのショーは、ハワイならではで会場は、皆で盛り上がり楽しかったです。バイキングの食事も満足でした。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2014/06/21 |
| Activity Date: | 2014/06/13 |
Reviewed by: eman hijaz
Very nice crew and boat. Good food and alots of toys .To many rules over all great time ..
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/16 |
Reviewed by: Taunya de la Rosa
Was a beautiful experience. The people were kind and fun loving. The dancers were incredible and the food was delicious!! Very happy we got to see this luau I would go again and recommend it to anyone!!!
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/06/14 |
| Activity Date: | 2014/05/22 |
Reviewed by: jula
My family and my in-laws attended this event. Everyone enjoyed the food and the dancers. I thought the banana bread (very yummy!) was better than any of the dessert choices. All the performers looked like they really enjoy what they are doing.
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/06/14 |
| Activity Date: | 2014/06/08 |
Reviewed by: Sindhu
The tour is very informative and enjoyable. The guide is very patient and expalined in detail.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/03 |
| Activity Date: | 2014/05/26 |
Reviewed by: Raja Family
the hosts were so friendly and informative...they made the extra effort to make sure we saw dolphins...
just a very exciting, pleasant experience :)
Aloha,
Thank you for the wonderful feedback! We are happy you enjoyed coming out with us on the Glass bottom boat, and we hope to see you out with us again soon.
Mahalo,
Ocean Sports Crew
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/05/29 |
Reviewed by: Chere
The tour guide was awesome! I can't remember her name, but she pointed out a ton of cool sites (sights) and even knew how to hula dance! The food and drinks were delicious and it was a great experience! We even saw whales and spinner dolphins! Oh and LT Smooth was awesome too.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2014/05/21 |
| Activity Date: | 2014/03/11 |
Reviewed by: idaliza
I attended with my husband and my 23 year old son, which is physically challenged. I couldn't thank the crew enough, they were awesome attending to my sons needs. I on the other hand got sea sick, and couldn't enjoy the way I had plan to, but my husband was amazing taking care of me. It was quite an experience.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/05/18 |
| Activity Date: | 2014/05/17 |
Reviewed by: Robert H
We took the 2 hour Hawaii Experience tour and we were very pleased. The cost was not much more than the 50 minute volcano tour and we saw active lava tube, waterfalls, and a view of the island that we would have not experienced any other way. Our pilot Joel was very accommodating and made sure that the flight experience was enjoyed by everyone on board. I highly recommend this tour to anyone who wants to see all of the Big Island!!!!!!!
| Rating: | |
|---|---|
| Packages: | Experience Hawaii Tour Package |
| Attended as: | Couples |
| Posted on: | 2014/04/25 |
| Activity Date: | 2014/04/18 |
Reviewed by: Floyd Wilson
Food was wonderful. The show teaches a lot about the first king of Hawaii. Great show. Will do again.
| Rating: | |
|---|---|
| Packages: | Exclusive VIP Alii Package [2015] |
| Attended as: | Couples |
| Posted on: | 2014/04/19 |
| Activity Date: | 2014/04/18 |
Reviewed by: 匿名希望
I have visited the Big Island about three times, but I never knew where the surf spots were and always envied those enjoying the ocean. However, this time I participated in a private lesson, and the instructor was fun. It was my first time on a longboard, but I was able to ride the waves several times, so I am very satisfied.
ハワイ島には3回ほど訪れていますがサーフスポットがわからずいつも海を横目にうらやましく思っていましたが今回プライベートレッスンに参加させて頂きイントラの方も楽しく初ロングボードでしたが何度か波に乗る事ができたので
とても満足しています。
Thank you very much.
From Team HLSI
どうもありがとうございました
Dōmo arigatōgozaimashita- From Team HLSI
| Rating: | |
|---|---|
| Packages: | プライベートレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2014/04/07 |
| Activity Date: | 2014/02/09 |
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Reply from activity provider
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Mahalo for joining us and for sharing the beautiful sunset photo. We're really glad you enjoyed the cruise and the crew! We hope to see you again on another adventure with us next time you're in our neighborhood!