Reviewed by: oko
I experienced a luau. The location was by the sea, with beautiful scenery, a great show, and delicious food. My husband also liked it and said it was good. It became a wonderful memory of the Big Island. The dancers were very nice and we were able to take pictures with them at the end, getting to see them up close. They were very pleasant and accommodating. It was great.
ルアウを体験しました。場所も海沿いで、綺麗な景色とショー、食事も美味しく良かったです。主人も気に入り、良かったと。ハワイ島の良い思い出になりました。ダンサーの方々も最後に一緒に写真を、撮る事が出来、間近で見る事が出来ました。すごく感じ良く対応してくださりました。良かったです。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/06/17 |
| Activity Date: | 2017/06/13 |
Reviewed by: iku
I visited the Big Island for the first time to see manta rays. On the day of the tour, we were the only two Japanese participants, but our guide, Ali, provided thorough explanations, which made us feel at ease! As soon as we arrived at the port, we tried on our wetsuits. Since we wear them over our swimsuits, I recommend wearing easy-to-change clothes.
Once everyone gathered, we listened to the briefing and set off. The boat ride was incredibly thrilling and so much fun! When we reached the manta spot, we stopped the boat and waited. It was a bit wavy, so I took motion sickness medication beforehand, but I still felt a little nauseous… Luckily, I had some chewable motion sickness tablets with me, so I felt better quickly.
Finally, we entered the water and held onto a board with handles to go snorkeling and see the underwater world. We were told that there were only a few mantas that day, but one appeared right away! Although we couldn't see it up close, it was breathtaking.
After a while, fish started gathering around us, and it was adorable to see them nibbling right in front of us. Later, we spotted several mantas in the distance, but we couldn't see them up close. It was a bit disappointing not to see them feeding up close, as they seemed to be gathering around other boats.
However, holding onto the board and drifting on the water felt like swimming in the ocean, which was amazing. Even in June, it was a bit chilly, but the fun made me forget about the cold. On the way back, we got quite cold since we were wet. If you take off your rash guard, dry off with a beach towel, and put on a windbreaker, the cold is manageable.
Returning over the dark ocean while enjoying the night view was beautiful, and I was very satisfied. Thank you!
マンタが見たくて今回初めてハワイ島を訪れました。当日のツアーでは日本人私達は2人だけでしたがガイドのアリちゃんがきちんと説明してくれたので安心しました!港に着いてすぐウェットスーツを試着します。水着の上から着るので着替えやすい服装で行った方がいいと思います。
みなさん揃ったら説明を聞いて出発☆行きのボートはすごい迫力でめちゃめちゃ楽しかったです!マンタスポットに着いたら船を止めて待ちます。ここでユラユラするので酔い止めを飲んで行っていましたがちょっと酔いました…予備で噛んで飲める酔い止めを持参していたのですぐ良くなりました(^o^)いよいよ海に入りみんなで持ち手がついたボードにつかまってシュノーケリングで海の中を見ます。この日はマンタが少なくて2、3匹しか見えないと言われていましたがすぐ1匹現れてくれました!近くでは見えませんでしたが、感動です(ToT)
少し経つと魚がどんどん集まってきて目の前でパクパクしているのが可愛かったです♪その後遠目にマンタは何匹も見えましたが近くでは見えず。くるっと回ってエサを食べる姿が見えなかったので少し残念でした…他のボートの方に集まっているのかな?と感じました。
しかしボードにつかまって海の上で流されていると海の中を泳いでいるような感覚になり最高でした。6月でも少し寒かったですが、寒さも気にならないくらいに楽しい時間でした☆帰りは濡れているのでとても寒くなります。ラッシュガードを脱いでバスタオルで体を拭いてウインドブレーカーを着れば寒さは平気です♪真っ暗な海の上を夜景を見ながら帰るのはとても綺麗で、
満足出来ました。ありがとうございました。
| Rating: | |
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| Packages: | コナ地区送迎プラン |
| Attended as: | Couples |
| Posted on: | 2017/06/16 |
| Activity Date: | 2017/06/14 |
Reviewed by: みいみい
It was my first time snorkeling, and also my first time entering deep water, but thanks to the staff who explained everything kindly and thoroughly, I was able to enjoy swimming with the dolphins!
It seems that the spots where you can encounter dolphins change depending on the day. I think it took about 30 minutes before we first met a dolphin, but after that, we were able to swim with them 4 to 5 times. The staff guided each participant to get as close to the dolphins as possible, and I felt like I could reach out and touch them as they swam so close!
That alone was satisfying, but by chance, we also encountered a seal, of which there are only seven on the Big Island! On our way back, we were able to see a manta ray up close as well!
The staff kept saying, "Since you've come all the way to the Big Island, I want you to make lots of memories," and they were always searching for more experiences for us.
Thanks to the thoughtfulness of the staff, I made the best memories, and I am very grateful! It seems that starting around September or October this year, there may be a possibility that swimming with dolphins will no longer be available, so please be sure to participate!
初めてのシュノーケリングで、しかも深い海に入ることも初めてでしたが、スタッフの皆さんが、優しく丁寧に説明してくださったので、楽しんでイルカと泳ぐことができました!
日によってイルカと出会えるスポットは違うようで、最初にイルカと出会えるまでは30分くらいかかったと思いますが、それからは4〜5回出会っては泳ぎを繰り返すことができました。イルカのなるべく近くに行けるようにと参加者それぞれを引っ張って誘導して下さったので、手を伸ばせば届くのではないかと思うくらい近くで泳ぐことができました!
それだけでも満足でしたが、偶然、ハワイ島に7頭しかいないアザラシにも遭遇!
また、帰る途中にはマンタも間近で見ることができました‼︎
「せっかくハワイ島に来たから、沢山思い出を作って欲しい」と言って、ずっと探して下さっていました。
スタッフ皆さんのお心遣いにより、最高の思い出ができ、とても感謝しています!
今年の9月?10月?ごろからは、イルカと一緒に泳げなくなる可能性があるようなので、是非参加してみてください♪
| Rating: | |
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| Packages: | 送迎付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/06/16 |
| Activity Date: | 2017/06/11 |
Reviewed by: KAZUKI
The day before and on the day itself, unfortunately, there was light rain. I assumed a Japanese person would come to pick me up, but it was someone else, so I didn't realize at first, haha. I figured it out because the back of the T-shirt had "Manta University" written on it. For those who will be using this service, please keep that in mind! Haha.
After doing a lot of searching and research, I decided to go with Manta University based on reviews and prior reputation, and it was definitely the right choice. I had an amazing experience!
It seems that Manta University is highly rated by other tour companies as well, as everyone I spoke to said, "That place is great!" when I mentioned their name. The website was a bit hard to navigate (it really is quite confusing), and I chose them because a Japanese person said there would be a restroom, but there wasn't one. They were complaining during the briefing before boarding the boat, but I wish they had done their homework. Since half of the participants were foreigners, I felt a bit embarrassed as a fellow Japanese person.
Just a heads up, the boat for the manta tour on the Big Island does not have a restroom! Haha. Please keep that in mind!
Before departure, they provide explanations and help you put on the wetsuits. You need to specify your size when booking, but they will lend you a properly fitting size on-site, so those who are worried can feel at ease.
The boat ride to and from the site is quite bumpy and you will get wet. It’s cold, but that’s to be expected when you’re speeding across the ocean! Haha. This was my third tour, and although I could only chat a little, I was used to talking with foreigners, so I had a great time throughout. There was a lovely elderly couple from America; the man was very kind to his wife, and I thought, "I want to be like that couple."
My wife can't swim and this was her first time in the ocean, so I was honestly a bit worried, but our guide, Toriama (Tori-chan), was very kind and attentive, so she was able to snorkel in the night sea with me until the end!
The manta rays were just amazing! I was so happy to see them! From the moment they appeared right in front of me to their graceful gliding, everything was incredible!! I felt like I came just to see the mantas, so it was the best experience ever!!
We talked about wanting to go see dolphins next! Manta University comes highly recommended.
P.S. Mantas appear to feed on plankton that gather around lights, and I saw other tour companies claiming their lights are stronger than others, but when I asked a knowledgeable friend in the marine world, it seems that doesn’t really matter, haha. Since we’re dealing with nature, there will be times when you can’t see them, and other times when many come. During my tour, three mantas showed up.
When choosing a tour company, I recommend considering whether they have Japanese guides, the level of care they provide, and the details of their services. Please avoid getting distracted by unclear services and the desire to have a better experience than others!
The Big Island is the best! I will definitely come back!
前日、当日は生憎の小雨模様でした。
日本人の方が迎えに来てくれると思い込んでいましたが、違ったので最初わかりませんでした笑
Tシャツの背中側の上にマンタ大学と書いてあったのでわかりました。
利用される方は参考にしてくださいね!笑
色々探したり調べて、口コミや前評判からマンタ大学さんにお願いしましたが、間違いありませんでしたよ。
最高な体験ができました!
マンタ大学さんは、他のツアー会社にも評価は高いようで、名前を出したら、あそこはいいですよ!と、どのツアーの方も仰っていました。
ホームページが見ずらかったのか(たしかにわかりづらいですよね)、日本の方がトイレ付きだから選んだのに。ないんなら他を選んでいた。と、船に乗る前の説明で文句を言っていましたが、ちゃんと下調べはして欲しいものです。海外の方が半数だったので、同じ日本人として、少し恥ずかしかったですね。
ハワイ島のマンタツアーの船にトイレはありませんよー!笑
参考にしてくださいね!笑
出発前に説明とウェットスーツの着用をしてくれます。申し込み時にサイズを言わなければいけませんが、現地にて自分にちゃんと合ったサイズのものを貸してくれるので、不安な方は安心してくださいね。
行き帰りの船はかなり揺れます。そして濡れます。
寒いです。そりゃ海の上を突っ走りますから、まぁ当然ですよね!笑
この時はもうツアー3回目で触り程度しか話せない2人ですが、海外の方とのおしゃべりも慣れていたので終始楽しかったです。
アメリカ出身の老夫婦が素敵でした。男性が奥さんにとても優しくあんな夫婦になりたいと思いました。
私の妻は泳げない&海も人生初。で、正直不安でしたがガイドのトリヤマさん(トリちゃん)が優しく、またちゃんと気にしてくれていたので、夜の海でのシュノも最後まで一緒にすることができました!
マンタは、もう最高でした!会えて幸せでした♫
目の前に、ヌーーッと現れるところから、ヒラリヒラリと舞う姿も、全てがヤバかったです!!
私はマンタに会いに来たようなモノだったので最高な体験ができました!!
次はイルカに通いたいと夫婦で話しましたよ♫
マンタ大学さんはオススメです。
追記
光に集まるプランクトンを食いにマンタが現れるのですが、他のツアー会社の説明に他者よりライトの光が強い!等を見かけましたが、ちゃんとした海の友人に聞いたところ、関係ないようです笑
自然世界を相手にしているので、見れない時もあるでしょう。また、たくさん来てくれる時もあるでしょう。私の時は、3枚のマンタちゃんが来てくれました。
ツアー会社を選ぶ際には、日本人ガイドがいるか。
ケアはどうか。サービス内容は。等で選考するのをオススメします。よくわからないサービスに目を奪われて、他人よりいい思いをしようという思いにかられない様にして選んでくださいね!
ハワイ島最高ー♫
また来ます、必ず!
Aloha, Kazuki!
Thank you for participating in Manta University! We are very pleased that you chose our company after doing your research.
We are glad to hear that you were able to meet Manta as well. Please do join us again when you come back to Hawaii. All of our staff are looking forward to welcoming you.
Mahalo!
Dolphin Office, Saki
ALOHA ! KAZUKIさま
この度はマンタ大学へのご参加ありがとうございました!
いろいろとお調べ頂いた上で弊社をご選択頂き大変嬉しく思います。
マンタとも出会えたようで、よかったです。
またハワイへお越しのさいはぜひご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス SAKI
| Rating: | |
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| Packages: | ワイコロア以北方面送迎プラン |
| Attended as: | Couples |
| Posted on: | 2017/06/15 |
| Activity Date: | 2017/06/11 |
Reviewed by: HWi
I participated in the Manta University Night Dive.
The guide was Tori. She was a very considerate and great guide.
We boarded a boat and headed out to the Sheraton off Kailua-Kona. The boat was going at an amazing speed, and it felt great. During sunset, the boat was stopped in a position that made it easy to take pictures.
At the manta viewing point, we just floated while holding onto the SUP boards! At first, no mantas came, but gradually many appeared, swimming right in front of us. I was moved by the mantas swimming and rotating just inches from my nose.
Reluctantly, we headed back after about 30 minutes.
On the way back, the lights of Kailua-Kona were beautiful. I would love to participate again to meet the amazing mantas with the attentive guide. Thank you!
マンタ大学夜学部に参加してきました。
ガイドはトリさんでした。
とても気遣いされる良いガイドさんでした。
ボートに乗り、カイルアコナのシェラトン沖へ。
ボートはすごいスピードで気持ちいい感じです。
途中、サンセットタイムではボートを見易い向きで停めて頂き写真が取れました。
マンタを見るポイントではSUPのボードに捕まって浮いてるだけ!最初はマンタ来なかったですが、だんだんたくさん来て、正に目の前を回遊してくれました。
鼻先すれすれを回転しながら泳ぐマンタに感動。
名残惜しくも30分位で帰路へ。
帰りはカイルアコナの街の光が綺麗でした。
丁寧なガイドさんと感動のマンタに会いにまた参加したいと思います。
ありがとうございました❗
Aloha!
The Manta tour offers a fantastic view with the beautiful city lights seen from the sea.
Next time, please be sure to join the daytime dolphin tour as well!
Mahalo
Aloha!
Mantaツアーは幻想的な光景と海から眺める街の明かりがとても綺麗です。
今度は昼間のイルカツアーにもぜひご参加下さい!!
Mahalo
| Rating: | |
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| Packages: | ワイコロア以北方面送迎プラン |
| Attended as: | Couples |
| Posted on: | 2017/06/14 |
| Activity Date: | 2017/06/11 |
Reviewed by: かーこ
I chose this tour because it mentioned that there would be a restroom on the boat, but I was shocked to find out there was none. In the end, it turned out I didn't need it, but if there wasn't one, it would have been the same as the others. Everything else was fantastic. At first, I thought the manta rays wouldn't come, and I was about to give up, but they showed up in the second half. Our tour guide, Tori, was very encouraging to us as it was our first time snorkeling, and we had a great time. The night sea was a bit scary, but if you're going to Hawaii Island, I definitely recommend this tour.
予約する時、船にトイレがあるとなっていたので、こちらを選んだのですが、参加してみたら船にはトイレがなくショック
結果的には行かなくて大丈夫でしたが、ないなら他と同じだったな・・と
それ以外は最高でした
最初はマンタが来なくて、駄目かなと諦めてたら後半は来てくれました
ツアーガイドのトリちゃんが初めてのシュノーケルだった私たちに色々声を掛けてくれて、とても楽しかったです
夜の海はちょっと怖かったけど、ハワイ島へ行くなら絶対おすすめです
ALOHA!! Thank you for participating in Manta University! I sincerely apologize for the errors in the information provided. We will promptly correct the content on the website. Thank you for your valuable feedback. MAHALO!!
ALOHA!! この度はマンタ大学にご参加頂きありがとうございました! ご案内した内容に誤りがあったとのことで、大変申し訳ございませんでした。ウェブサイトの内容を速やかに修正させて頂きます。 貴重なご意見を、有難う御座いました。 MAHALO!!
| Rating: | |
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| Packages: | ワイコロア以北方面送迎プラン |
| Attended as: | Friends |
| Posted on: | 2017/06/14 |
| Activity Date: | 2017/06/11 |
Reviewed by: JJ & Kathy
This tour was the highlight of our activities on the big island.
| Rating: | |
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| Packages: | Groups of 1 to 3 |
| Attended as: | Couples |
| Posted on: | 2017/06/13 |
| Activity Date: | 2017/05/18 |
Reviewed by: KAZUKI
I chose the exclusive VIP seating because I wanted a good spot. Honestly, I would have preferred to sit facing the stage, but it can't be helped due to the seating arrangement. It's a good idea to line up early!
The seating is at a long table, so you'll be sharing with others. I recommend sitting next to someone rather than across from them.
The buffet offers a wide selection, and it's delicious. The table attendant was a nice guy who was very attentive, which made for an even more enjoyable time.
The hula and luau show is quite long, and I think you'll be satisfied with it! I believe it's something you should experience at least once.
いい席で見たくてexclusive vipにしました。正直正面がよかったですが、並び順なので仕方ないですね。早めに並ぶといいですよ!
席は長テーブルなので相席になります。向かい合わせより、隣りがオススメ。
ビュッフェはたくさんの中から選べ、また美味しいです。テーブル担当のおじさんがいい人でよく気にしてくれてさらに楽しいひと時になりました。
フラ&ルアウのshowは、割と長くて満足できると思いますよ!一回は体験してみるべきだと思います♪
| Rating: | |
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| Packages: | プレミアムシート |
| Attended as: | Couples |
| Posted on: | 2017/06/13 |
| Activity Date: | 2017/06/09 |
Reviewed by: Marianna
Our guide Joe was very knowledgeable about astronomy. It was cool to see the top of Mauna Kea and observatories. We went during a half moon and the star visibility was still very good. The mountain is above the vog, so you should be able to see the stars even if the vog is a problem.
| Rating: | |
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| Packages: | Summit Sunset & Stargazing Adventure |
| Attended as: | Couples |
| Posted on: | 2017/06/12 |
| Activity Date: | 2017/06/04 |
Reviewed by: LEO
The magnificent sunset seen from the sea and the flying fish skimming the surface build excitement as we ride a thrilling boat, reminiscent of being on a banana boat.
Wearing a wetsuit, fins, and goggles, I floated while holding onto the raft's rope. A three-meter manta ray approached the raft, showing its patterned belly and opening its large mouth, spinning close to us multiple times. The sheer power of the experience left me completely overwhelmed and deeply moved. It was truly a precious and emotional experience.
ポイントにつくまでに見られる海上からの雄大なサンセットと海面を飛び続けるトビウオ、バナナボートに乗っているかのようなスリル満点の船で期待感が高まります。
ウェットスーツ、足ひれ、ゴーグルをつけ筏のロープに腕を伸ばした状態でつかまり浮いていると筏のブルーライトに寄ってくるプランクトンめがけて3メートル大のマンタが斑模様のおなかを見せながら大きな口を開けて私たちスレスレに何度も回転する様子には、あまりの迫力にただただ圧倒され感動するばかりでした。本当に貴重な感動体験ができました。
ALOHA!! Thank you for participating in Manta University! We are glad you were able to experience the overwhelming presence of wild mantas and the natural beauty of the Big Island. Please do come back to Manta University when you visit the Big Island again! MAHALO!!
ALOHA!! マンタ大学にご参加頂きありがとうございました! 野生のマンタの圧倒的な迫力とハワイ島の自然を体感していただけたようで幸いです。 また是非、ハワイ島にいらっしゃる際にはマンタ大学に遊びにいらしてくださいね! MAHALO!!
| Rating: | |
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| Packages: | 現地集合プラン(2018年3月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2017/06/11 |
| Activity Date: | 2017/05/14 |
Reviewed by: Mary from San Diego
This was a fun activity, and totally safe. Our 4 yr old was not too excited at first, but later enjoyed it as we went out into the ocean. The highlight for her was getting to touch the water while sitting in the canoe, and seeing a turtle swimming close to us. The guide was experienced, and wanted to play safe since we had a young kid, but later realized that we could handle going out further into the ocean. It was a blast.
| Rating: | |
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| Packages: | 45-min Hawaiian Canoe Surf Adventure |
| Attended as: | Families with Young Children |
| Posted on: | 2017/06/11 |
| Activity Date: | 2017/05/21 |
Reviewed by: だまさ
The buffet was abundant with all-you-can-drink options, and the meat dishes were particularly delicious (though the seasoning was a bit strong). I spent a leisurely time watching the sunset, and although there were hardly any Japanese people around, it felt like a family atmosphere, as mentioned in someone else's experience. I chatted a bit with the couples and families nearby, but I think it would have been an even better dinner if I had stronger English skills! However, since the time was long, I found myself battling sleepiness in the second half...
豊富なビュッフェに飲み放題、特に肉類は美味しかったです(味付け濃いめでしたが)。
サンセットを見ながら、ゆっくり過ごし、日本人はほとんどいませんでしたが、どなたかの体験談にもあったように周りの席とは家族のような感じでした。
周りの夫妻や家族と少し会話しましたが、自分に英語力があればもっといいディナーになっていたとおもいます!
ただ時間が長いので後半は睡魔との戦いでした...
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/06/04 |
Reviewed by: だまさ
It was my first time parasailing! Since it was on the Big Island of Hawaii, the reception and staff on the water didn't speak much Japanese, but they were very kind. It was just my partner and me on the boat, so we had it all to ourselves. The view of the ocean from such a height was absolutely amazing, and we could see Mauna Kea clearly! However, I got a bit seasick due to the boat rocking and the swaying during parasailing, probably because I wasn't used to it... I recommend taking motion sickness medication for those who are unsure.
初のパラセーリングでした!
やはりハワイ島なので受付と海上スタッフはあまり日本語が通じるようではありませんでしたが、親切な対応でした。
船は自分たちカップルだけで、独占状態でした。
高い景色からの海はもちろん最高で、マウナ・ケアもよく見えました!
ただ、慣れてないからか船がけっこう揺れるのとパラセーリング中の揺れで、酔いました...
自信がないかたは酔い止め服用をおすすめします。
| Rating: | |
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| Packages: | 高度114メートル!スタンダードプラン(~2018/12/31) |
| Attended as: | Couples |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/06/05 |
Reviewed by: Joe
It was good the people were very nice! If you don't like to snorkel then this will be great for you!
| Rating: | |
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| Packages: | Kona Glass Bottom Boat Cruise from Kailua-Kona Pier |
| Attended as: | Families with Young Children |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/06/07 |
Reviewed by: Barbara Helms
Tour Guide was great!!!!!! Great Value!
Would suggest that you have passengers switch seats during the tour. Unfortunately we get the back seats and the viewing is not as good as the seats further towards the front. Also it was harder to talk to the guide from back there. Might be nice if halfway thru the tour everyone switch seats.
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2017/06/06 |
| Activity Date: | 2017/05/29 |
Reviewed by: St. Louis family
We had a wonderful time. Our driver, Hugh, was great. He was very nice, friendly, informative and patient. We saw a lot of beautiful things and he watched the time for us. We were with a good group, too. He allowed the proper amount of time at each stop. Tha lunch that was included with our package was great. The view from our table was fantastic and so was the service. Hugh waited patiently with us for one of our passengers to find and retrieve her phone. It was a wonderful day and it exceeded our expectations. We were very happy we chose this tour and would highly recommend it.
| Rating: | |
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| Packages: | Gold Package with Lunch |
| Attended as: | Families |
| Posted on: | 2017/06/04 |
| Activity Date: | 2017/05/30 |
Reviewed by: Diane
Very enjoyable. Would recommend this cruise to couples. Staff are friendly.
| Rating: | |
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| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2017/06/03 |
| Activity Date: | 2017/05/13 |
Reviewed by: Jo K
This experience is certainly off the beaten pack and is an amazing way to explore the nearly inaccessible Waipio Valley.
We met at the meeting point and we were driven down into the valley down one of the gnarliest roads I've ever been on in a 4x4 to the stables.
We were introduced to our horses and led on a serene trek through the valley. We went through rivers and around small holdings that are dotted around the valley. We marvelled, from a distance, at incredible waterfalls as we trekked through paths with fields on one side and jungle on the other. It was awesome.
Our guide was great and it's something we'll both always remember. We're not riders but we're extremely well looked after.
It was great. Thank you!!
| Rating: | |
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| Packages: | Waipio Horseback Ride & Waterfalls Adventure |
| Attended as: | Couples |
| Posted on: | 2017/06/03 |
| Activity Date: | 2017/05/08 |
Reviewed by: さとし
Four years ago, I participated in the same 2.5-hour course. At that time, I expressed my hope for improvement due to the significantly reduced riding time. Believing that improvements had been made, I joined this time, and we departed around 9:15 and had riding time until just after 10:40. I think it's quite terrible to pay for a 2.5-hour course and receive a tour that doesn't even meet the 1.5-hour duration. The gate to the tour meeting place was also chained, and I was told to open it myself.
4年前にも同じ2.5時間コースに参加しました。その際にも大幅に乗馬時間が短縮されたことに改善希望を感想としてお伝えしました。改善されたことを信じて参加した今回は、9時15分頃から出発して10時40分過ぎまでの乗馬時間でした。2.5時間コースの料金を払い、1.5時間コースに満たないツアーとは、あまりにひどいと思います。ツアー集合場所へのゲートもチェーンがしてあり、自分で開けるようにと言われる始末。
Thank you very much for participating in the tour.
However, we sincerely apologize that the tour did not proceed as scheduled.
We confirmed the details of the tour with the operating company. Due to inclement weather on the day of the tour, the 2.5-hour plan could not be completed for the safety of our customers.
We understand that it must have been disappointing to have the tour content shortened, especially since you were looking forward to it. We also deeply apologize for the lack of proper explanation from the operating company. As mentioned in a separate email, we were unable to provide the tour content you signed up for, so we have processed a partial refund of the tour fee for you to confirm. Additionally, please be aware that the gate at the meeting point is always kept closed with a chain to prevent livestock from getting out.
We take your feedback seriously and will strive to improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、予定通りツアーが催行されませんでしたこと深くお詫び申し上げます。
ツアー当日の内容を催行会社に確認いたしました。当日は悪天候のため、お客様の安全を考慮し2.5時間プランのコースが周りきれなかったとのことです。
悪天候のためとはいえ、せっかく楽しみにされていたツアー内容が短縮され残念なお気持ちだったかと存じます。また、催行会社よりきちんとした説明がございませんでしたこと深くお詫び申し上げます。別途メールでもご連絡させていただきましたが、お申込みいただいたツアー内容の提供ができませんでしたため、ツアー代金の一部をご返金させていただきましたのでご確認ください。なお、集合場所のゲートについてですが、家畜が外に出ないよう常にゲートはチェーンで閉めておりますことご了承ください。
お客様からのお言葉を真摯に受け止め、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
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| Packages: | 2.5時間プラン |
| Attended as: | Couples |
| Posted on: | 2017/06/03 |
| Activity Date: | 2017/05/31 |
Reviewed by: MENTAIKO
We participated as a couple. Most of the tour participants were American, so there was a bit of an away feeling, but one of the participants kindly spoke to us in slow, clear English since we didn't understand much.
We encountered many dolphins, and snorkeling was fun. But above all, the high-speed boat was thrilling! However, after snorkeling, the wind was quite strong and cold, so a jacket is necessary!
夫婦で参加。ツアー参加者はアメリカ人ばかりでアウェイ感はありましたが、参加者の一人が英語がわからない私たちに、ゆっくりと分かりやすい英語で話しかけてくれて助かりました。
イルカにも沢山出会えましたし、シュノーケルも楽しかったです。
でも、何といっても高速ボートがスリル満点‼
ただ、シュノーケルの後は風がかなり当たって寒いので、上着は必要です‼
| Rating: | |
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| Packages: | 水曜催行<カイルア桟橋発/4時間/軽食付>(2019年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2017/06/03 |
| Activity Date: | 2016/09/18 |
Reviewed by: Thida
The crews are very patient, sweet and helpful. It was a fun trip allthough a lot harder than we (two sisters) expected. They ended up towing us because we were behind everyone.
The best part was eating awesome pineapples and feeding the skins to the fish. The deep blue ocean is really beautiful, absolutely worth it.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2017/06/01 |
| Activity Date: | 2017/05/29 |
Reviewed by: Caleb B
Took our family on this excursion and had a great time. Kevin was very knowledgeable about the area and gave great directions for sea kayaking. Our family likes the water but we had never sea kayaked before. The sea cave was my favorite and the kids loved the snorkeling. The optional cliff jump was a blast for me (43) and Kevin gave great directions to keep feet together, arms at side, and stay vertical. Kids may have a hard time following the directions as instinct is to flail arms when falling and if they do then it will be unpleasant when they hit the water. The snacks Kevin brought were refreshing after our adventure. We had a great time and would do it again.
| Rating: | |
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| Packages: | Dolphin Watch Kayak & Snorkel Sea Cave Tour [4 hours] |
| Attended as: | Families |
| Posted on: | 2017/05/31 |
| Activity Date: | 2017/05/30 |
Reviewed by: yukikuo
I booked this tour because it comes with a Japanese guide. I forgot that I needed to contact them after arriving in Hawaii, and on the day of the tour, I hurriedly made a phone call, but there were no issues.
The participants were half Japanese and half foreigners. The guide was a friendly American woman in her twenties who spoke a little Japanese. The atmosphere on the boat was pleasant throughout.
About 30 minutes after departure, we arrived at the spot. We floated a buoy that looked like a glowing surfboard in the sea and waited for the manta rays to come. Once we confirmed that the manta rays were approaching, we all got into the water, held onto the buoy, and looked at the manta rays with our faces in the water. The manta rays swirled around, coming close to the light and then moving away, repeating this several times, and they came quite close, which was thrilling. On this day, the manta rays approached our buoy about 7 to 8 times. The night sea was cold, and since we couldn't stay in the water for too long, we were lucky to see them for a bit.
日本人ガイドがつくということで、こちらのツアーを予約しました。ハワイ到着後に連絡を入れなければならないことを忘れており、ツアー当日に慌てて電話をしましたが、問題ありませんでした。
ツアー参加者は日本人と外国人が半々。ガイドは20代くらいのアメリカ人女性でした。日本語は少し話せる程度でしたが、フレンドリーな性格で船上は終始和やかな雰囲気でした。
出港して30分ほどでポイントに到着。光を放つサーフボードのような浮きを海に浮かべ、マンタが寄ってくるのを待ちます。マンタが近づいてきたのを確認し、みんなで水に入り浮きにつかまりながら顔を水につけてマンタを見学。マンタはくるくると旋回しながら光に近づいては離れ、を繰り返しますが、かなり近くまでやってくるので迫力満点。この日は7~8回マンタが私たちの浮きに近づいてきました。夜の海は水が冷たく体が冷えるのであまり長く水中にいられないため、少ししか見られないこともあるようですので、私たちはラッキーでした。
ALOHA! Yukikuo,
Thank you for participating in Manta University this time. The fact that the manta rays came close to you multiple times means they were welcoming you as well!!
Please join us again when you come to Hawaii. All of our staff are looking forward to it from the bottom of our hearts!
MAHALO!
Dolphin Office
ALOHA ! yukikuoさま
この度はマンタ大学へのご参加ありがとうございました。
何度もマンタが近くによってきてくれたということは、マンタも歓迎してくれていたのでしょう!!
またハワイへお越しの際はぜひご参加くださいませ。
スタッフ一同心よりお待ちしております!
MAHALO !
イルカオフィス
| Rating: | |
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| Packages: | 現地集合プラン<2017年3月31日まで> |
| Attended as: | Couples |
| Posted on: | 2017/05/30 |
| Activity Date: | 2016/11/22 |
Reviewed by: ジュリアン
I was worried about the weather, but by the time we took off, it was partly sunny and cloudy. The first orientation was in fast-paced English, which made it difficult to keep up, but I managed to understand the main points. We progressed along the coastline through clouds and occasionally fog. I was surprised and excited to see lava peeking through cracks in the rocks. From the crater, I could see the lava glowing red, and there was steam as well. The pilot made several turns to give us a better view. I understood the English fairly well. I’m not sure if it would have been better if the weather had been nice, but it seemed that the tour was canceled in the morning due to bad weather, so it was lucky for those of us who had reservations. It was a four-seater helicopter, but it was nice that there were only three of us from the family. Another helicopter had two couples, and it seemed a bit cramped. However, before boarding, there was a feeling of being strangers, but after we landed, we exchanged firm handshakes, which felt like a connection among those who shared the same experience.
お天気が心配でしたが、飛び立つ頃には晴れと曇り。最初のオリエンテ―ションは、早口の英語で、ついていくのが難しかったですが、要領だけは何とかわかりました。曇りと、時々霧?の中を海岸線に沿って進みました。ところどころに岩の割れ目から見える、溶岩にびっくりと興奮。火口からは溶岩が赤く燃えているのが分かり蒸気もあり、、良く見えるようにと、何度もパイロットが旋回してくれました。英語もまあまあわかりました。天気がよかったら、もっと良かったのかはわかりませんが、午前中は、天候が悪くツアー自体がキャンセルだったようなので、予約しているものにとっては、ラッキーでした。四人乗りのヘリでしたが、家族三人だけだったのも良かったです。もう一台は二組のカップルが乗っていたのですが、狭かったようです。でも乗り込む前は、他人のような雰囲気だったのに、降りてきたら硬い握手をしていたので、同じ体験したもの同士のつながりのようなものも感じました。
| Rating: | |
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| Packages: | キラウエア火山と壮大な自然/扉なしヘリ遊覧(2017年12月14日までのご参加) |
| Attended as: | Families |
| Posted on: | 2017/05/27 |
| Activity Date: | 2017/05/22 |
Reviewed by: Lianne & Ron
We had an awesome time with captain JC and Kevin. I went on dolfin discovery the day before and didn't even see the dolfin and captain JC found for us a shark, 3x dolfin and bring us to a place where the turtles are. In one word AWESOME, mahalo and aloha from the Netherlands
| Rating: | |
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| Packages: | 5-hour South Kona Expedition with Lunch (3 Snorkel Stops) |
| Attended as: | Couples |
| Posted on: | 2017/05/27 |
| Activity Date: | 2017/05/22 |
Reviewed by: Lianne
I had an awesome expierence with the Manta Ray swim in front of our hotel.
Aloha, thank you for taking the time to review your trip. We are so happy to know you enjoyed it. Mahalo!
| Rating: | |
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| Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/27 |
| Activity Date: | 2017/05/21 |
Reviewed by: ビッグアイランドすごい
It was a reservation for the day we arrived on the Big Island. Most of the guests were foreigners, and there were a lot of people in line. The weather wasn't great, and they were handing out simple ponchos while we waited. My wife's poncho seemed to be a bit defective, and she struggled to put it on, but several foreigners in line helped her, and she finally managed to wear it. It was a fun memory. As for the show, it started to rain heavily around the time we were having dinner, and the drinks became watered down, so due to the fatigue from the flight, we ended up leaving before the show started. What a shame! However, it seemed that the foreigners were enjoying themselves despite the rain.
ハワイ島に到着した日の予約でした。お客さんはほとんど外国の人で、大勢の人が並んでいました。天気が良くなくて 並んでいる時に簡易ポンチョが配られていました。家内のポンチョはちょっと不良品だったようで 着るのに苦労していると 周りに並んでいた外国の方が 何人も手伝ってくれてやっと着用できました。楽しい思い出です。 肝心のショーの方は、食事をとってきた頃から雨が激しくなりドリンクも水っぽくなってしまったので 飛行機の疲れもあってショーが始まったころに退席してしまいました。残念!! 外国の方は雨もなんのその 皆さん楽しまれていたようです。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2017/05/26 |
| Activity Date: | 2017/05/17 |
Reviewed by: ましゅまろ
I encountered dolphins!! The guide was very kind and gave us many opportunities to swim with the dolphins, so we swam a lot!! I was very excited when a dolphin came right by my feet. It became a wonderful memory!!
イルカに出会えました!!ガイドの方もとっても親切でした。何回もイルカと泳ぐチャンスをくれてたくさん泳げました!!足元にイルカが来たときはとても興奮しました。良い思い出になりました!!
| Rating: | |
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| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2017/05/24 |
| Activity Date: | 2017/05/15 |
Reviewed by: くるみ
I participated at the end of April with a total of six people: my family of four, plus my father and mother.
The one-hour boat ride to our destination was pleasant and enjoyable. Drinks and snacks were provided, and we could help ourselves. The staff were very cheerful and kind, efficiently preparing snorkels and fins in sizes that suited everyone.
Upon arriving at the bay with the Captain Cook monument, it was finally time for snorkeling. I was worried about whether my six-year-old daughter and my 66-year-old father would be able to participate, but there were plenty of floaties and body wraps available, so we could enjoy it with peace of mind. The water was a bit cold, but it was great to see so many colorful fish.
On the return trip, we encountered a pod of dolphins. Dolphins gathered from all around, swimming alongside the boat and jumping around us. We were able to see their cute appearances and behaviors for about 20 minutes, which was very moving.
I created many wonderful memories. Next time I visit the Big Island, I definitely want to join the Fair Wind snorkeling tour again. Thank you very much.
私は4月末に、家族四人&私の父と母、の合計6人で参加しました。
目的地に着くまでの一時間程、船の旅も気持ちよく楽しいものでした。ドリンクやスナックが用意されていて、自由に取りに行く形でした。
スタッフの方々もとても明るく親切で、それぞれにあったサイズのシュノーケル、フィンも手際よく用意してくれました。
キャプテンクックの記念碑がある湾に到着し、いよいよシュノーケルです。
娘は6歳、私の父は66歳だったので出来るか心配していましたが、浮き輪や体に巻き付ける浮具がたくさん用意されていたので、安心して楽しめました。海は少し冷たかったですが、カラフルな魚がたくさん見れて良かったです。
帰りの船ではイルカの群れに遭遇しました。あちこちからイルカがたくさん集まってきて、船と並んで泳いだり、周りでジャンプしたり、、
20分ほどイルカの可愛い姿や仕草が見れて、
とっても感動しました。
本当に素敵な思い出がたくさんできました。
次回、ハワイ島に行くときは必ずまたフェアウィンド号のシュノーケルツアーに参加したいと思います。ありがとうございました。
| Rating: | |
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| Packages: | アフタヌーンクルーズ<軽食>(2017年12月31日までのご参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/05/24 |
| Activity Date: | 2017/04/25 |
Reviewed by: Kali
This was one of our favorite adventures during our time in hawaii! Our guides were awesome and we loved getting to see the beauty of the Waipio Valley while riding horses! Highly recommend this for anyone who loves the outdoors and loves a good adventure!!
| Rating: | |
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| Packages: | Afternoon Ride |
| Attended as: | Couples |
| Posted on: | 2017/05/24 |
| Activity Date: | 2017/05/20 |
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ALOHA!! Thank you for participating in Manta University! We are glad to hear that you had a memorable time. If you have the opportunity to visit the Big Island again, please come and visit Manta University and Dolphin High School. We hope you can see even more mantas next time! MAHALO!!
ALOHA!! この度はマンタ大学にご参加頂きありがとうございました! 思い出に残る時間をお過ごしいただけたようで幸いです。 またハワイ島に行く機会がございましたら、是非マンタ大学・イルカ高等学校に遊びにいらしてください。次回はもっとたくさんのマンタが見れますように! MAHALO!!