All Reviews for Family & Accessible Travel

I was moved by how they sincerely listened to my booking troubles and worked hard to address them. They provided an abundance of local gourmet recommendations about Hawaii, making it feel like more than just a single tour; I really enjoyed it.

ブッキングトラブルに親身に相談に乗ってくれて、一生懸命対応してくれたのは感動した。
ハワイについてもご当地グルメをこれでもかと案内いただいて１つのツアーとは思えないぐらい満喫させてもらった。

I was worried about the 150 meters, but it was a very enjoyable parasailing experience. The view of Waikiki Beach and Diamond Head from above was amazing!

150mは心配でしたが、大変楽しいパラセーリングでした。
上空からのワイキキビーチやダイヤモンドヘッドも最高でしたよ。

Since it was a flight from the Big Island, there weren't many people, and I quickly recognized the person in the yellow aloha shirt, making everything go smoothly.

ハワイ島からの飛行機だったのであまり人数もおらず、黄色いアロハのかたもすぐわかりスムーズにいけました。

They arrived on time to pick me up right at the hotel and provided a thorough service. I'm grateful that the tip was included as well.

ホテルのすぐ下まで時間通りにお迎えにきていただきしっかり送っていただきました。
チップ込なのもありがたいです。

I was anxious about how it would feel to fly, but it was very pleasant, and I wasn't scared at all. I'm really glad I did it. The views of Diamond Head and Waikiki Beach from above were beautiful and amazing. I definitely want to do it again!

どんなふうに飛ぶのか、不安ながら参加したのですが、とても気持ちよく、怖さもなく、本当にやってよかったです。空の上から見るダイヤモンドヘッドや、ワイキキビーチなどは、きれいで、最高、また、やってみたいです。

The experience was amazing! It was more than we had hoped for. The crew- Michelle, Connor and Felipe were awesome.

I always use this service. On the arrival day, the road to Waikiki was congested, but the driver was quick-witted and took an alternate route, allowing us to arrive quickly. The return pickup was also on time, so I can use this service with peace of mind.

いつも利用しています。到着日はワイキキまでの道が混んでいたため、ドライバーさんが機転を効かせて空いている道を通ってくれ早く着くことができました。帰りも時間通りのお迎えで、安心して利用でします。

I usually used "Speedy Shuttle," but this time I used "Roberts Hawaii."
This time, I chose Roberts Hawaii because ① the hotel was closer to Diamond Head and ② Roberts only services a maximum of five hotels.
The prices are reasonable, and considering that tips are included, I think "Roberts Hawaii" is a good choice.
The driver was friendly and a wonderful person.
I would like to use Roberts again next time. Thank you!

いつも、「スピーディーシャトル」を利用していましたが、今回は『ロバーツハワイ』を利用しました。
今回、①ホテルがダイヤモンドヘッド寄りであったこと、②ロバーツは最大でも５軒以下のホテルしか巡回しないという点からロバーツハワイにしました！
料金も良心的だし、チップが含まれていることを考えると、『ロバーツハワイ』は良いと思います。
運転手さんも気さくですてきな方でした。
次回も、ロバーツを利用したいと思いました♪ありがとうございました。

We requested private lessons for our son (11 years old), father (49 years old), and mother (43 years old). Our son had the pleasure of attending twice during our stay.

It was the first time for our entire family to try surfing. Once we entered the ocean, each of us had a one-on-one lesson with an instructor. At first, we were filled with anxiety: Would we understand what the instructor was saying? Could we stand up? Is it really okay to come this far out? However, all those worries disappeared after the very first attempt! Although we struggled to stand up and fell quite a bit, the instructor was incredibly kind! No matter how many times we failed, he encouraged us with praise.

He spoke some Japanese, so there was never a moment where we felt lost in understanding. When he taught us the timing to catch the waves, the board started moving at high speed, and I panicked, unable to do what I had learned, which resulted in more falls. I felt sorry for not being able to do it well despite his earnest teaching, but each time, he patiently reminded me to "Relax! Remember how to do it!" Following his instructions, I was finally able to stand up! It was an indescribably amazing feeling!

Our son progressed much faster than us and was having so much fun that he was completely hooked! So, we decided to request another lesson for him the day before our return (the parents refrained due to budget and stamina). I was also happy that the receptionist was a Japanese woman, and we were able to chat a lot.

The instructor for this lesson was different from the last, but he was also wonderful, and we had a fantastic time. The photos taken with the instructor are treasures for our son.

If we had plenty of money and time, we would love to stay at the Park Shore Hotel where the school is located and attend lessons every day during our stay in Hawaii!

息子(11歳)、父(49歳)、母(43歳)でプライベートレッスンをお願いしました。息子は滞在中２回お世話になりました。
家族全員人生初のサーフィントライでした。海へ入るとそれぞれ先生がマンツーでレッスンスタートとです。 先生の言ってることがわかるのか？立てるのか？こんな沖まで来ちゃって大丈夫なの⁇ 最初はドキドキしまくりでしたが、そんな不安は最初の１回目のトライで吹き飛びました(*^▽^*) 立てない、落ちまくりでしたが、先生がとにかく優しい‼︎‼︎ 何度失敗しても褒めて育ててくれます(^o^)
日本語をまじえて言ってくださるので、理解できなくて困ることはありませんでした。波に乗るタイミングを先生が教えてくれた時にはボードが猛スピードで進み始めているのでテンパって習ったとおりにできない＝立てない、落ちる を連発。あんなに一生懸命教えてくださるのになかなかうまくできなくて申し訳ない気持ちでしたが、その度に「リラックス！やり方を思い出して！」と根気強く教えてくれ、先生の言うことをちゃんとやれば立てましたー‼︎ もう言い表せない最高の気分でした！
息子は親達よりもはるかに上達が早く、楽しくて仕方がない‼︎と、どハマりでした。ならば‼︎と帰国前日に息子のみもう一度レッスンをお願いしました。(親達は予算と体力の都合上自粛) この日は受付が日本人女性でたくさんお話しができたのも嬉しかったです。
レッスンは前回と違う先生でしたが、またとてもステキな先生でとても素晴らしい時間を過ごさせていただきました。先生と撮った写真が息子の宝物です。
お金も時間もたくさんあるならスクールの入っているパークショアホテルに宿泊して毎日レッスンに通うハワイ滞在を過ごしてみたいと話しています(๑>◡<๑)

Fun, interesting, relaxing and beautiful way to see the water, the skyline, the sun and sky!

When the bus arrived, the staff did not call out our names. I thought it might have been an oversight, but I wondered if we would have been left behind if we hadn't noticed. The driver seemed kind, so I didn't feel too bad about it.

バスが到着した際、係員の方が私達の名前だけ呼んでくれませんでした。呼び忘れかと思いますが…気付かなかったら置いていかれていたのではと思いました。
ドライバーの方は親切な印象が感じられたため、悪い気はしませんでしたが

I was able to travel comfortably in the pickup van. I hadn't decided on a service for the return trip, but the driver was friendly and made a good impression, so I asked for them again for the return.

ピックアップバンで快適に移動出来ました。
帰りの業者を決めていなかったのですが、運転手さんもフレンドリーで印象が良かったので、帰りもお願いしました。

I made a request through the web the day before departure. The confirmation for the pickup was communicated without any stress. The driver also casually asked where I was from, which made for a nice final memory on the way to the airport.

出発前の日に、webから依頼しました。
ピックアップの確認も、ストレスなく連絡いただきました。運転手さんも、どこから来たの？と気軽に話しかけてくれて、空港までの最後の思い出が出来ました。

I had a reservation for transportation between the hotel and the airport when returning from my trip to Hawaii. However, on the morning of my departure, I received notice that my flight from Honolulu to Japan would be delayed by 8 hours due to an approaching typhoon. I hurriedly tried to contact them, but due to the time difference, I couldn't get through. However, when I directly contacted Roberts and requested a change in the pickup time, they readily agreed, which was a great help! I felt anxious about the irregular situation in a foreign country, but I was relieved to know that I could get to the airport without any issues. Our conversation was a bit awkward, but their response was very trustworthy. I definitely plan to use their services again next time!

ハワイ旅行の帰国の際にホテル〜空港間で予約してましたが、当日の朝に日本が台風接近のためホノルル発が8時間遅れるとの連絡があり、慌ててこちらの問い合わせに連絡しましたが時差のため当然連絡付かず。しかしロバーツに直接問い合わせ、送迎の時刻の変更を申し出たところ、快諾して頂きとても助かりました‼️異国でのイレギュラーな状況で不安でしたが、とりあえず空港へ問題なく行けるという安心感が得られました。お互いにたどたどしい会話でしたが(笑)とても信頼のある対応でした。次回からも是非利用させて頂こうと思います‼️

Even at 90 meters, it was really high up, and the strong wind made it a bit scary when it swayed! But 90 meters was enough for us. The view from above was amazing!

They asked if we wanted to take photos for $30, but we decided to have a couple of newlyweds from the same tour take pictures with their iPhone, so we didn't get the photos.

Since it was an iPhone, our faces weren't captured clearly, but they were able to take videos as well, which was nice. If you want clear photos of your face, I think it's a good idea to ask the staff to take pictures with a DSLR camera.

90mでもすごく高くまで上がって、風がきつくて揺れると少し怖かったです！
90mでも私達には十分でした。空から見る景色は最高でした！
写真を30＄で撮るかと聞かれたけど、同じツアーの新婚さんのカップルにiPhoneで撮ってもらうことにしたので写真は撮ってもらいませんでした。
iPhoneなので顔までハッキリとは写らないけど動画も撮ってもらえたしよかったです。
顔まではっきりと写して貰いたければスタッフの人に一眼レフカメラで撮って貰ったらいいと思います。

I didn't expect to catch so many fish. The captain was very cheerful, and the explanations were easy to understand, making the fishing experience enjoyable. The fish we caught were also very delicious and the best!

ここまでたくさん釣れるとは思っていませんでした。キャプテンはとても明るく、
説明もわかりやすくて、たのしく釣りができました。
釣った魚もとても美味しくて最高でした！

This was my first time participating with my child.

Before the show, we waited at the entrance while choosing drinks with or without alcohol and snacking on light appetizers like fruits and nuts. Then we were shown to our seats.

Our seats were right in front of the main stage, and we had dinner first, but it took a while to place our drink orders as no one came to assist us. Just before the show started, other guests began to enter the second-floor seats, and we were still eating dinner, which made it a bit embarrassing as they could see us from above.

Once the show began, everyone was captivated, and it was so much fun that it ended in the blink of an eye. The excitement was incredible.

After the show, we waited at the designated spot as instructed by the staff from Veltra, but for some reason, a few people from the same hotel left and boarded a microbus going to a different hotel.

Later, I found out that the staff had actually arranged a separate bus for our hotel. (The bus arrived quickly.) They apologized multiple times, and after we boarded that bus, we were the only ones, so they dropped us off very close to our hotel instead of the bus stop we had originally departed from.

I truly appreciate how kindly and properly they handled the unexpected situation. If there are more enjoyable tours in the future, I would love to participate again!

モニターで今回子どもと初参加しました。

ショーの前に入り口で、アルコール有りか無しの飲み物を選びフルーツやナッツの軽いおつまみをつまみながら待ち、席に案内されます。

ショーの席はメインのすぐ前で先にディナーをいただくのですが、飲み物のオーダーがなかなか出来ず（人が来ない）少し待たされました。
始まる直前に2階席に別の客が続々入ってくるのですが、まだディナーをこちら側は食べていて上からその様子を見られているようでちょっと恥ずかしかったです。

ショーが始まると皆さん釘付けで、本当に楽しくあっと言う間に終わってしまいました。
迫力も満点。

終了後、ベルトラの付き添いの方が待つよう指示した場所にしばらくいたのですが同じホテルから来た数名がなぜか行ってしまい、別のホテル行きのマイクロバスに先に乗り込んでしまいました。

後でわかったのですが担当の方はうちのホテル行きのバスを別にちゃんと頼んでいてくれていたのです。（バスはすぐ来ました）
何度も謝ってくださり、またそのバスに乗った後、わが家だけだったので行きのバス停より泊まったホテルのすぐ近くで降ろしてくれました。

不測の時も親切にきちんと対応してくれて本当にありがとうございました。
また楽しいツアーがありましたらぜひ参加させてください！

I had heard from a Japanese travel agency that there could be accidents, so I was actually worried, but the boat left right next to the Hilton, and before I knew it, we were starting with the first group. In my case, there were three groups consisting only of Japanese people. There were also families who were just sightseeing and taking photos on their own. My 10-year-old child had a great time as well. I was relieved that there was no anxiety about landing, and they helped us get off the boat smoothly, so I didn't get wet at all from start to finish, even in my clothes. I had an 800 sticker on my hand, so I think I signed up for 120 meters, but was it 800 feet? It was higher than I imagined, and I thoroughly enjoyed the gentle breeze and the beautiful scenery! The cost for the SD card for photos (there were many shots I couldn't take myself!) was $35, and I prepared a tip for the boat staff who explained things in broken Japanese (o^^o). I took some motion sickness candy, but while waiting for the others, my son felt a little nauseous.

事故もあると日本の旅行会社から聞いてたので、実は心配していましたが、ヒルトンのすぐそばから船が出て、酔う間も無くもう1組目のスタートという感じでした。私の時は日本人の方だけの3組でした。見学だけで自分で写真を撮ってるご家族の方もいました。10歳の子どももとても楽しめました。不安だった着水もなく、船に上手に降ろしてもらえたので洋服でも良かったくらい最初から最後まで何も濡れませんでした。手に800のシールを貼られたので、たしか120mに申し込んだかと思いますが800フィート？想像以上の高さでゆったりと流れる風と素敵な景色を存分楽しめました！写真のSDカード代（自分じゃ撮れないショットも多いです！）35ドルと、カタコトの日本語で説明してくれた船のスタッフさんへチップのご用意を(o^^o) 酔い止めの飴舐めましたが、他の方のを待ってる間に少しだけ息子は酔ったそうです。

The weather was great, the scenery was amazing, and it became a thrilling memory!

I participated with my middle school daughter and elementary school son. I thought I would need to ask the staff to let us fly together, so I researched how to say it in English before going. However, as soon as the captain saw us, he said, "So you three are flying together," (to be exact, he said “three something,” and I just instinctively replied, “Yes, yes”). He prepared everything for us. The staff were all friendly and kind, making it a fun time.

P.S. If you are prone to motion sickness, I think taking motion sickness medication is essential.

天候にも恵まれ 景色最高、スリル最高の思い出になりました！

中学生の娘、小学生の息子と3人で参加しました。
3人並んで飛べるようにスタッフにお願いしないといけないと思い、英語で言えるように調べて行きましたが、船のキャプテンは 私たちを見るとすぐ「3人で飛ぶんだね」と言って（正確には “スリーなんとか” って言ったので思わず イエスイエス と言っただけですが）準備してくれました。
スタッフも皆 気さくで優しく 楽しい時間でした。

追記：酔いやすい方は酔い止めは必須かな

While waiting to board the boat, I was surprised to see a turtle swimming! The view of Diamond Head from the sea was beautiful. The kids were also thrilled, which was great. The staff's guidance was entertaining as well.

船に乗るまでの待ち時間、カメが泳いでいてビックリ！
海から見たダイヤモンドヘッドが素敵。
子供たちも大喜びで、良かったです。
スタッフの案内も面白かったです。

The Japanese people took us on the same boat. The guide there was also very funny and made us feel relaxed (^o^) Parasailing was truly refreshing! At the end, they splashed us with water (they ask if you want it or not), and it felt great!

日本人は同じボートで連れて行ってくれました。
そこのガイドさんもとてもジョークが面白くて和みます(^o^)
パラセーリングは本当に爽快な気分でした！
最後の方に水ポチャもしてくれて(希望するかしないか聞いてくれます)、気持ちよかったです！

I was moved to see the seabed of Waikiki from a submarine. I could clearly see schools of fish and various wreckage on the ocean floor.

潜水艦でワイキキの海底を見る事が出来て
感動しました。魚の群れや海底に残る
いろいろな残骸等良く見えました。

It was my first experience with parasailing, and I was very satisfied with the kind and attentive service from the local staff. The view from 150 meters high was amazing.

パラセイリングはじめての体験でしたが
現地のスタッフの親切丁寧な対応で
大変満足です。高さ150メートルからの
眺めは最高でした。

The pickup was handled by a local woman. She was very pleasant and greeted us with a smile. While there are fixed-rate taxis available, considering tips, I think the included shuttle bus is more convenient and enjoyable.

ピックアップは現地の女性の方でした。すごく感じが良く、笑顔で対応して頂きました。定額タクシー等ありますが、チップなどを考えると含まれているシャトルバスは気楽で良いと思います。

I had to wait quite a bit at the airport. The car to pick me up didn't arrive for a long time, and even when it did, it seemed like they were waiting for other people until the car was full.
If you're traveling with two or more people, maybe a taxi would be a better option?

空港で結構待たされました。なかなか迎えの車も来ないし、来ても車が満席になるまで他の人を待っていたようです。
2人以上の利用ならタクシーかな？

Three years ago, my four-year-old grandchild couldn't participate, so only my seven-year-old grandchild had the experience. This time, both grandchildren were able to join. The younger one was scared at first when going up, but seemed to calm down as they started looking further away, and they were very happy.

三年前は四歳だった孫は参加出来ず、上の七歳の孫だけしか経験出来なかったか、今回は二人の孫が揃って参加出来ました。下の子は上に上がった最初の内は怖がっていたが、遠くを見るようになって落ち着いたようで、とても喜んでいた。

It may not be as fast as a taxi, but if you have a lot of luggage or want a smooth journey, I recommend it. Since the bus is small, it shouldn't circle around the hotel too much.

タクシー程早くは行けませんが、荷物が多い方やスムーズな旅がしたければ、お勧めです。バスが小型なので、ホテルをぐるぐる回ることはなそうです。

If you are staying at Hilton Village, please note that there is a considerable distance from the Grand Waikikian to the bus departure point.

ヒルトンビレッジに泊まる場合は、グランド ワイキキアンから、バスの発車場所まで、相当距離がある事にご注意を

I've been to Hawaii several times, but this was my first time seeing a show. We opted for the VIP dinner & cocktail & show package, which is a bit on the pricier side, but the dinner included at the table on the first floor makes it worth the price. The food, including lobster, salmon, and steak, was seasoned to suit Japanese tastes.

The show featured tributes to Elvis Presley, Michael Jackson, and Katy Perry, along with a hula show. While the impersonation show of the classic stars was fantastic, it might not be enough for younger audiences. I was captivated by the fire dance in the hula show.

After the show, there's a service in the lobby where you can take photos, making it a great tour for creating wonderful memories.

ハワイには何回か来ていますが、初めてショーを見ました。
VIPディナー＆カクテル＆ショーしたので、ちょっと高めの金額設定ですが、
１階のテーブル席でディナー付なので金額に見合ったショーです。
食事はロブスター、サーモン、ステーキが日本人にもあう味付けでした。
ショーは、プレスリー、マイケル・ジャクソン、ケイティ・ペリーとフラショーで
往年のスターのものまねショーはショー自体はとしてはすばらしかったですが
若者には物足りないかもしれません。
フラショーのファイヤーダンスは見入ってしまいました。
ショーが終わってからロビーで写真がとれるサービスもあるので、よい思い出になるツアーですよ。

The meal was delicious, but there was a delay in service as our dishes arrived only when the table next to us was finishing their meal. The show was entertaining and enjoyable. I wish Presley could have come to the seats in the back as well, not just the front row.

食事は美味しかったですが、隣の席が食べ終わる頃にやっとこちらの料理が来るというサービスの手際の悪さがありました。
ショーは面白くて楽しめました。前列だけじゃ無くて後ろの席にもプレスリーが来てくれたら良かったのになと思いました。