All Reviews for Family & Accessible Travel

The lessons were mostly in English, and there were a few communication gaps, but I enjoyed it nonetheless. I wish it could have lasted a bit longer.

レッスンはほとんど英語で、ちょっと意思疎通出来ないところがありましたが、それはそれで楽しみました。もう少し長くやりたかったです

The reception counter at the airport was easy to understand and good, but there was a bit of a disconnect between the staff at the reception counter and the vehicle dispatch staff, which caused some confusion with the boarding order. (Groups that checked in later ended up boarding before us, leaving us feeling puzzled.) It might have been due to overlapping arrival flights, but I think that if there were clearer on-site considerations, like handing out cards during the reception to indicate the boarding order, it could help both us and your staff operate more smoothly. It's not a major issue, but I wanted to comment on it since it caught my attention.

空港での受付カウンターはわかりやすくて良かったのですが、車の配車時に受付カウンターの方と配車の方の連携が少々上手くなく、乗車の順番がごちゃごちゃになってしまいました
（後から受付けたグループが多々先に乗車してしまい、こちらは？？？？？　って感じ）
到着便が重なったせいかもしれませんが、受付～乗車の間にわかりやすくカードを渡すなどの現場配慮があると、こちらも、貴社ご担当者もスムースに運営できるのではないかな？と思いました。　トラブルではないのですが気になったので、コメントします。

I wanted to see an Elvis impersonation stage, so I attended this show. I was hoping to hear more of Elvis's well-known songs, but there were also a few Hawaiian songs, which was a bit of a letdown. However, I thought the singer who impersonated Michael Jackson had a very similar vocal quality. I believe it's quite difficult to mimic a voice with such clarity. Overall, the show was lively and enjoyable, and I lost track of time.

エルビスのものまねステージを見たくて、このショーを見てきました。エルビスの持ち歌でもっとよく知られている歌を聴きたかったのですが、ハワイアンの歌も何曲かあって、やや拍子抜けでした。しかし、マイケル・ジャクソンを真似た歌手の声質がとても似ていたように思います。透明感のある声を似せるのはとても難しいと思うからです。ショー全体としては賑やかで楽しく、時間が経つのも忘れるほどでした。

The staff welcoming us at the domestic terminal were very kind and helpful.
It took too long to get from the airport to the hotel (5 people at Hilton, 3 people at Sheraton).
I don't want to take that ride again because we passed by Hilton and went around from Sheraton.

国内線の出迎えのスタッフはとても親切で良かったです。
空港こらホテルまてが時間がかかりすぎた。(ヒルトン5名シェラトン3名)
ヒルトンを通りすぎシェラトンからまわったためもう二度と乗りたくありません。

I always use this service. When I ordered from other places before, I had to call them when I arrived, but Roberts Hawaii properly greets you at the exit. You might have to wait a little, but it's not bothersome.

いつも利用しています。以前他のところで頼んだ時は着いたらこちらから電話をしなきゃいけなかったのですが、ロバーツハワイはちゃんと出口でお迎えしてくれます。少し待たされますが気にはならない程度です。

It was a tour I joined during my free time, and I was lucky to encounter a pod of dolphins by chance. I think it's relatively affordable and easy to participate in compared to other options in Hawaii.

空き時間に参加したツアーでしたが、偶然イルカの集団に遭遇できラッキーでした。
ハワイの中では比較的安価で参加しやすいと思います。

Our family took this cruise and enjoyed it immensely. The crew was very personable and friendly. The ride was just long enough - 90 mins was perfect. Only disappointing thing was they took pics of each group when we boarded but we couldn't find the person when we returned. No big thing tho we had many chances to take photos during the cruise. This is a great cruise and very well worthy the price.

We participated as a family of three (all adults). I thought only two people could ride, but we were able to ride together as three. We signed up for a height of 120 meters, and there was absolutely no fear of heights; it was a very pleasant and elegant experience. I was a bit worried about being seasick due to lack of sleep, but the staff were so enjoyable that there wasn't even time to feel nauseous (laughs). This was the most fun activity of our trip to Hawaii!

家族三人(皆大人)で参加しました。二人でしか乗れないと思っていましたが、三人で一緒に乗れました。高さは120メートルで申し込みましたが、高さの恐怖など全くなくとても気持ちよく優雅な時間でした。寝不足気味で船酔いを少し心配していましたが、スタッフの方々もとても楽しく酔うような暇さえありませんでした(笑)。今回のハワイで一番楽しいアクティビティでした❗。

We signed up as a family of three. It was written that we would be picked up by a trolley, but on that day, we were picked up by a van. However, there was no confusion. Looking at the photos, it seemed like it was for two people, but there was also a three-person option, allowing our family of three to enjoy it together.

家族３人で申し込みました。迎えはトロリーと書いてありましたが、この日はバンでの迎えでした。ただ迷うことはありませんでした。写真を見ると二人乗りのようでしたが、３人用もあり家族３人同時に楽しむことができました。

They arrived at the hotel on time.
I hardly understood Japanese, but...
They took a lot of photos, but many of them were quite similar... However, I had a great time.

時間通りホテルまで来て頂きました。
日本語は殆ど通じませんが…
写真も凄く沢山とってありましたが、どれも似た様な物が沢山…でも、凄く楽しかったです。

I experienced 120m parasailing. It’s quite high. You can see all of Waikiki, and the view is amazing!!

120mのパラセリングを体験しました。結構、高いです。
ワイキキが一望でき、眺めは最高!!でした。

I waited a little before departure, but the meeting point at the airport was easy to understand and reassuring. I would like to use it again next time.

出発まで少し待ちましたが、空港での待ち合わせポイントも分かりやすく安心できました。次回も利用したいです。

I was very relieved that they came to pick me up in the lobby on time. The price was very clear, including the tip, and I would like to use their service again next time.

時間通りにロビーにお迎えに来ていただき、とても安心できました。チップ込みの料金でとても分かりやすく、次回も利用したいです。

Was a lot of fun - saw so many turtles and the people that ran it were very nice and super helpful.

I had a reservation at the Grand Waikikian lobby of Hilton Hawaiian Village, but they only took me to the Islander Pass Stop. I was also made to wait for the airport departure, and although the price is a few dollars higher, I should have gone with Speedy Shuttle or Charlie's.

ヒルトンハワイアンビレッジのグランドワイキキアンのロビーと予約していたのに、アイランダーのパスストップにしか行ってくれなかった。空港出発も待たされたし、料金は数ドル高いけどスピーディーシャトルかチャーリーズにすれば良かった。

Best crew and cruise, they took me care of me when I realized I wasn't the strongest swimmer in the open ocean. They showed me the turtles.

I requested the same shuttle service for both trips, but on the last day, there was a request for a tip during the luggage drop-off at the airport, and I had no choice but to pay $10, which was disappointing!

往復共、同じ送迎サービスをお願いしたが、最終日の空港着時での荷降ろしでチップの要求有り、10ドル支払わざるを得なかったのが残念！

The meeting point is immediately to the right after exiting the group exit. I thought it was on the right side in front of the exit, but… it was different(^^; It was more like turning back after exiting. There was a counter on the wall of the building, and there was a Roberts Hawaii reception there.
The reception and shuttle guidance were provided in Japanese, which was very reassuring.
There was hardly any waiting time for both the service and the guidance. I think we departed from the airport about 10 to 15 minutes later.
Half of the passengers on the shuttle were foreigners. The driver spoke only English, but there were no particular issues.

Last time, I used a shuttle from a different company. They also provided service in Japanese, which was convenient (the driver was still English-speaking), but I remember waiting about 30 minutes from the reception until getting on the shuttle. This time, there was a long line at the reception, so choosing this service was the right decision.

This isn't related to the evaluation, but since it was a shared shuttle, the first stop was the destination, so it really didn't take much time (this can vary depending on the accommodation, though…). I have also requested the return trip, but I guess that will be the first stop in reverse. In that sense, on average, everyone shares the same burden, right?

集合場所は団体出口を出てすぐ右側。出口正面には，いろいろなツアー会社のカウンターがあるので，その右側かと思ったら…違いました(^^; 正面ではなく，出口を出て振り返るような感じでした。建物の壁にカウンターがあり，そこにロバーツハワイの受付がありました。
受付やシャトルへの案内は，日本語で対応して頂き，とても安心できました。
対応も，案内も，ほとんど待ち時間はありませんでした。たぶん，トータルで10分か15分後には空港を出発していたと思います。
シャトル内の半数は外国人。運転手も英語のみ。でも特に問題はありません。

前回は，別の会社のシャトルを利用しました。こちらも日本語対応で楽だったのですが（やっぱり運転手は英語），受付後，シャトルに乗るまで30分くらい待たされた記憶があります。今回は，受付に長蛇の列だったので，こちらを選んで正解でした。

評価とは関係ないですが，混乗シャトルですが最初の停車が目的地だったので，本当に時間がかかりませんでした（これは滞在先によって違うので何ともですよね…）
帰りもお願いしていますが，帰りは逆に一番先になるんでしょうね。そういう意味では，平均すればみな同じ負担ってことですよね。

This is an experience you can only have in Hawaii! I thought so and decided to participate! The journey to go parasailing was also enjoyable, and seeing Hawaii from the sky was amazing! I would love to do it again if I have the chance!

こんな体験ハワイでしかできない！そう思って参加させていただきました！パラセイリングするまでの移動も楽しく、空から一望できるハワイも最高でした！また機会があればやりたいです！

After I mentioned how great the parasailing experience I had previously was, I participated with a couple of friends who were eager to try it out as well (and together we total over 240 years!). The driver shared recommendations for restaurants in Waikiki and tips for great souvenirs during the ride, and while we waited to board the boat, he introduced us to some fish and birds he called his "friends."

The crew on the boat was playful and incredibly cheerful, and they willingly took photos of the four of us together. Parasailing was enjoyable both while soaring in the sky and while watching, creating a sense of unity with the other participants. This program was filled with smiles, and I definitely feel like I will participate again!

以前参加したパラセイリングが良かったと話したら ぜひやってみたいと熱望する友人夫妻と 4人で参加しました（なんと合計240歳超！）
ドライバーさんは送迎中にワイキキのお薦めのレストランや お得なお土産情報などを教えてくれ 船に乗るまでの待ち時間には友だち（?!）だという魚や鳥を紹介してくれました
船のクルーはお茶目で底抜けに明るく 船上での4人一緒の写真もすすんで撮ってくれました
パラセイリングは空を舞っている時も見ている時も楽しく 同船の方との一体感があります
笑顔がいっぱいのこのプログラム またきっと参加する気がしています

I always use Roberts Hawaii for transportation from Honolulu Airport to Waikiki, and I am very grateful for the courteous service I received this time as well. However, since I came from Kauai to Oahu this time, the pickup was at the inter-island terminal, which was different from usual. I wasn't sure where the Roberts Hawaii staff would be, and I got a bit lost. I asked someone at the airport for help, but it would be even better if there were some clear indicators, such as a staff member wearing a yellow T-shirt, to make the meeting point easier to find. I would like to use your service again next time, so thank you in advance.

ホノルル空港からワイキキまでの送迎は、いつもロバーツハワイさんを使用していますが、今回も丁寧に対応いただきとても感謝しております。
ただ、今回はカウアイ島からオアフ島に来たため、往路はインターアイランドのターミナルでの待ち合わせでした。そのため、いつもと違って、どこにロバーツハワイさんのスタッフさんがいるかわからず、少し迷ってしまいました。空港にいた方に聞いて教えてもらいましたが、事前に、黄色のTシャツを着ているスタッフが目印など、待ち合わせ場所がわかりやすいように工夫してもらえると、さらによいと思います。
次回もまた利用させていただきたいと思っていますので、よろしくお願いいたします。

Great time. Everyone was courteous and helpful. Great people. Great day. Great boat. Great flying over the water.

My first parasailing experience was amazing. I was able to fully enjoy the wonderful scenery of Hawaii and the refreshing wind. However, if you are prone to motion sickness, it's necessary to take precautions in advance, such as medication, because the waves can be quite strong.

初めてのパラセイリング
ハワイの素晴らしい景色と風の気持ちよさを目一杯感じられる体験でした
ただ乗り物酔いをする方は、あらかじめ薬などで対策を取る必要があります（波がかなりあるので）

I have always used a certain travel agency's transfer service, but when I exited the airport group exit, I had to wait with regular tour customers, and it took an incredibly long time just for check-in, which was quite frustrating. However, with this service, as soon as the number of passengers is complete, we depart, and the van accommodates a maximum of about 10 people. I only had to wait about 15 minutes, so it was very smooth. I think I would prefer this service from now on.

いつも某旅行社の送迎を利用してたが、空港団体出口を出ると、普通のツアー客と一緒に待たされ、受付だけで、ものすごい時間がかかるので辟易してたが、こちらは人数が揃えば出発なので、バンも最大10人ぐらいで、待っても15分ぐらいだったので、凄くスムーズだった。これからもこちらがいいなと思った。

Surfing in Hawaii was a dream of mine, so I participated. The waves were quite challenging for beginners on the day, but the instructor Gavin worked really hard and I was able to try three times. There was also a photographer who took photos and videos, so for an additional fee, you can see your surfing moments at the counter at the end and purchase them.

ハワイでのサーフィンは憧れだったので、参加しました。当日はビギナーにはなかなかの波で大変でしたがインストラクターのgavinがとても頑張ってくれて3本トライ出来ました。一緒にフォトグラファーの方が写真&ビデオ撮影してくれてるので、別料金ですが、最後にカウンターで波に乗ってる姿を見せてくれて買う事が出来ます。

They provided long-sleeved rash guards for everyone, and we first received an explanation while looking at photos in the office before moving to the beach for practice. At first, I was a bit confused being back in the ocean after a long time, but I was able to get the hang of it quicker than I expected, and it felt amazing! Paddling was tough, but they helped us out, and they encouraged us to stretch from time to time, so there were no aftereffects (laughs). I just had a great time. At the end, they gave each pair a DVD with our photos, which was lucky! One person had to pay for it, so I recommend participating in pairs! They also provided transportation back to the hotel, and I had a thoroughly enjoyable time; I think I'm going to get hooked on surfing! ^ ^♡

長袖のラッシュガードを全員に貸してくれて、まずオフィスで写真を見ながら説明を受け、ビーチに移動して練習。初めは久しぶりの海に戸惑ったけど思ったよりすぐに乗れるようになって本当に気持ちよかった！！パドリングがキツかったけど助けてくれるし、時々ストレッチを促してくれるから後遺症もなく(笑)ただただ楽しめました。最後に自分たちの写真を収めたDVDを2人1組で1枚プレゼントしてくれてlucky！1人の人は有料になってたので2人組で参加することをお勧めします！帰りもホテルまで送迎してくれるし、みっちり楽しめてサーフィンにハマりそうです^ ^♡

The view of Diamond Head and Waikiki Beach from the boat was very beautiful. As the boat moved, the shape of Diamond Head changed, allowing us to see various perspectives of it. There were only about 15 participants that day, so we were able to relax comfortably. It was the best experience to enjoy sparkling wine while feeling the pleasant sea breeze!

船上から見るダイヤモンドヘッドやワイキキビーチがとてもきれいでした。
船の進行によってダイヤモンドヘッドの形が変わり、いろいろなダイヤモンドヘッドを見られました。
その日の参加者が15名程度で少なかったのでゆったりとくつろげました。
気持ち良い海風を受けながらスパークリングワインが飲めて最高でした！！

My parents in their 70s were with us, and it seems they had more fun than we expected. The stage was close, making it easy to see, and we enjoyed the music as well.

70代の両親も一緒でしたが、思ったより楽しかったようです。
舞台が近いので、見やすく音楽も楽しめました。

It was easy to find the exit, and the staff guided me to the shuttle location. It was spacious, clean, and convenient. I would like to use it again.

出口で直ぐに分かり、掛りの方がシャトルの場所迄ご案内頂きました。広くて綺麗で便利でした。又利用したいです。

I decided to participate to excite my elementary school son, but my wife and I ended up being the ones who were excited. Since we had no experience with scuba diving, it was a lot of fun to dive into the ocean. Additionally, the guide had a great sense of humor, so I'm glad we joined. I highly recommend this for families!

小学生の息子を興奮させてみようと思い参加しましたが、私と妻の方が興奮してしまいました。スキューバなど未経験だったので、海に潜るというのが愉しかったです。
また、案内の人もユーモアだったので参加してよかったです。家族で参加にお薦めです!