All Reviews for Family & Accessible Travel

The timing was accurate, which was reassuring. I used it from the hotel to the airport, but the air conditioning was too strong and made me feel cold. The staff member driving was kind, which was nice.

時間も正確で安心できました。
ホテルから空港まで利用したましたが、エアコンが効きすぎて体が冷えてしまいました。
運転されているスタッフさんが優しい方でよかったです。

The bus was comfortable and spacious. I thought they would come to pick me up at the hotel lobby, so I waited leisurely, but the bus was waiting on the street outside, so I might have kept them waiting. Thank you again.

ゆったりのバスで快適でした。ホテルのロビーまでお迎えに来るのかと思って余裕で待ってたら、外の通りでバスが待っていたので、お待たせしてしまったのかも知れません。またよろしくお願いいたします。

I was very relieved to be picked up one minute earlier than the scheduled time❣ The hotel staff helped carry our bags to the bus, and after that, the driver effortlessly loaded everything.

At the airport, we were able to unload our luggage at each respective airline counter.
Thank you very much. m(_ _)m

指定時間より1分早いお迎えに大安心❣
ホテルの方々バス迄運んで下さり…その後はドライバーさんが、軽々と積み込み完了。

空港では、それぞれの利用航空カウンターで荷物を降ろして頂きました。
m(_ _)mありがとうございました。

First, I was wandering around because I couldn't find the meeting place. When I asked someone, I figured it out right away! After that, I ended up waiting for over 30 minutes and finally got on the bus. Since I had children with me, I thought it would be safer to arrange transportation from the airport, but the long wait was tough, so I should have just used Uber.

まず集合場所が分からずウロウロ。人に聞いたらすぐわかりました！
それからなんだかんだ30分以上は待たされ、やっとバスに乗れました。子どももいたので空港からの移動は手配しておいた方が安心かと思いましたが、待ち時間が長く大変だったので、ウーバーにすればよかったてす。

Personnel were friendly and helpful. Truly enjoyed interacting with them. They made the experience feel safe, and yet exciting. Our group ranged from eleven to sixty-two and everyone had a wonderful time. Thanks so much!

I think it was because I used it during the off-season, but when I checked in and went to the boarding area, the bus was already waiting. It takes time to pick up other passengers, but since there are not many hotels to stop by, I didn't feel too much stress. However, this time I was shown tourist information and advertisements on a monitor. Since I don't understand English, it was just annoying.

空いているシーズンに利用したからだとは思いますが、受付して乗り場に行くとバスがすでに待っていました。
他の客をピックアップする時間はかかりますが、寄るホテルが少ないのでそれほどストレスは感じません。
ただ、今回はモニターで観光案内と宣伝を見せられました。当方は英語が分からないのでうっとうしいだけでした。

I think it's understandable that delays can happen due to road conditions, but I would appreciate a phone call if possible. If that's not feasible, at least a simple "sorry" from the driver would have been acceptable. There are basic manners and rules to follow. I feel there is a lack of awareness of professionalism.

遅れるのは、道路事情もありますので仕方ないと思いますが、できれば電話連絡をして頂きたい。できないのであれば、せめてドライバーが、sorryの一言あれば納得できました。最低限のマナーやルールがあります。プロとしての自覚がないと思います。

We participated as a family of three, including my 5-year-old daughter who is 105 cm tall and weighs 15 kg. We chose the highest ride available.

My daughter tends to be a bit afraid of heights; she wanted to ride the Ferris wheel but was nervous and needed to be carried. She also gets scared when she sees the ground while going down the stairs, so I was worried she might cry during the ride, but she was fine.

She had a serious expression the whole time we were flying, but after we got off, she said, "Let's go again!" so it seems she enjoyed it. The boat ride felt like a roller coaster, and she had fun with that too. Normally, she doesn't get car sick, but she did feel nauseous on the plane, so we quickly bought some motion sickness medicine at ABC Store before going.

Overall, it felt like an extremely scenic swing. I think anyone who can handle the swinging rides at amusement parks will be fine!

5歳105cm15kgの娘を含む親子3人で参加しました。高度は一番高いものを選びました。

娘は高所恐怖症気味で、観覧車は乗りたがるけどダッコちゃんだったり、階段も降りるときに階下が見えると怖がったりと、そろそも泣かずに乗ってくれるか不安でしたが大丈夫でした。
飛んでいる最中は終始真顔でしたが、降りたあと「もう一回！」と言ってたので楽しかったようです。
ボートでの移動もジェットコースターみたいで楽しんでいました。普段、車酔いなどはしませんが飛行機で酔ってしまったので、急遽ABCストアで購入した酔い止め飲んでいきました。

感覚としては、超・景色のよいブランコという感じでした。遊園地の吊り下げブランコ風のアトラクションが乗れる方は大丈夫だと思います！

At 5:30 AM, the shuttle arrived at the hotel right on time to pick us up. We made stops at two other hotels before heading to the airport. About six other passengers got off at the Air New Zealand area, while we were able to smoothly continue to the Delta Air Lines area, allowing us to move with plenty of time to spare.

朝5時30分、時間厳守で送迎シャトルがホテルに迎えに来てくれました。
他に2カ所のホテルを周り空港へ移動。
我々以外の約6名は、ニュージーランド航空のところで下車、我々はデルタ航空のところまで、楽々スムーズに移動出来、時間に余裕を持って動くことが出来ました。

The navigation of the boat on the way there and back is spectacular, and I think it's more interesting as an attraction. Other than when you're flying, it's a battle against seasickness, so good luck!

行き帰りの船の操縦が豪快で、こっちの方がアトラクションとして面白いと思います。
飛んでる間以外は船酔いとの戦いです、頑張って下さい。

On the way back from Florida, I departed from LA around 3 PM and arrived in Honolulu around 6 PM. The airport was mostly empty of Japanese travelers since flights to and from Japan had already ended for that time period, but it was easy to navigate and convenient. I would like to use Roberts Hawaii's shuttle service again next time.

フロリダからの帰途、乗り継ぎ地LAを午後3時頃出発し、午後6時頃ホノルルに到着した。
空港は、その時間帯は日本との到着便・出発便は終了しており、日本人は殆どいなかったが、分かり易く・便利で、次回もロバーツのシャトルサービスを利用したいと思いました。

If you're not good with heights, it might be a bit challenging (I'm not good with them either), but the view was amazing. After it was over, I was a bit startled when there was no car to pick me up, but it seemed like it was just delayed a little because they were dropping off the next group of participants.

高いところが苦手な人はちょっと難しいかもしれませんが、（私も苦手です。）景色が最高でした。
終わってから迎えの車が無くて少しドキッとしましたが、次の時間の参加者を送ってくる関係で少し遅れただけのようでした。

Arrived at Honolulu Airport on a domestic flight (Hawaiian Airlines) from Kona Airport on the Big Island. I looked for someone wearing a Roberts Hawaii shirt and showed them the printed voucher, and it was all good. We were the only Japanese people; everyone else was from English-speaking countries, and the vehicle was full. It seemed like they were picking up at about five hotels, but our hotel (in the center of Waikiki) was the second stop. The seating was more spacious compared to the shuttle we used with another company, and it was comfortable with plenty of legroom. I don't speak much English, but it was fine. I would like to use this service again next time.

ハワイ島（コナ空港）からの国内線（ハワイアン航空）利用でホノルル空港に到着。ロバーツハワイのシャツを着ている人を探してその人にプリントアウトしていたバウチャーを見せたらOKでした。私たち２人だけが日本人で他は英語圏の方で車内は満員でした。５か所くらいのホテルに送迎するようでしたが、私たちのホテル（ワイキキ中心地のホテル）は2か所目でした。他社で利用したシャトルより座席の間隔が広くて足元がゆったりしていて快適でした。英語がほとんど話せませんが大丈夫でした。次回も利用したいです。

The driver was very chatty, and I had a great time during the journey. I was also able to use the service without any worries thanks to the timely pickup.

運転手さんがすごくおしゃべりで道中楽しい時間を過ごせました。
また時間通りのピックアップで不安なく利用することができました。

It was an awesome experience for me and my friends. We really had a good time, Thank you for a wonderful time.

Water droplets were dripping heavily from the air conditioning inside the vehicle, so the seats on both sides of the last row were not usable. It seems like the driver didn't notice.

車内の空調から水滴がだーっと垂れて、一番後ろの両通路側の席は座れませんでした。それに運転手さんはきづいてなさそう。

The driver kept talking non-stop, and it was quite annoying. While I appreciated the sightseeing information, I wish it had been more moderate. I think it would have been much better if they had played some Hawaiian music instead.

ドライバーがずっとしゃべり続けていてうんざりしました。観光案内をしていただいてもいましたがほどほどにしてほしい。ハワイアンでも流してくれたほうかずっと良いと思います。

It's always the case, but the way back feels lonely. I wonder when I will be able to come again while I'm in the car. I will use Mr. Roberts' car again.

いつもなのですが、帰り道はさみしくなりますね～
今度いつ来られるだろうかと車中で考えます。
ロバーツさんの車、また利用します。

There is no problem with mixed deliveries with foreigners, but when getting off, foreigners give tips. It felt a bit awkward, so I also gave a tip, but it shouldn't really be necessary, right? Foreigners should know that tips are included when they apply.

海外の方と混送は問題は無いのですが、下車の時、外人の方はチップを
渡すんです。なんとなく気まずいので私もチップを渡しましたが、本当はいらないはずですよね？外人も申し込みの時チップ込みと分かっているはず。

When we arrived on the domestic flight (from Hawaii Island to Oahu) last time, I was walking towards the international terminal when I found a staff member from Roberts. They checked on their tablet, and I was able to board safely. This time, I was careful to look for the staff, and I immediately recognized them because they were holding a sketchbook with names written on it.
We were the only Japanese passengers on the domestic flight, and the Roberts vehicle had only foreign passengers besides us. There is still some anxiety, so having the name card is very helpful.

前回国内線（ハワイ島からオアフ島）で到着したときに誰もいない状態で国際線の方まで歩いていたら、ロバーツのスタッフさんがいたのでタブレットで確認してもらい無事乗車できたので、今回は注意してスタッフさんを探していたらスケッチブックに名前を書いて持っていたのですぐ分かりました。
国内線の日本人の乗客は私達夫婦だけで、ロバーツさんの車も私達以外は外国の方でした。やはり不安はありますので名前のカードは助かります。

As I headed to the meeting point, feeling anxious about whether I would be able to enjoy surfing for the first time, the warm and friendly staff greeted me kindly. The lesson content was detailed and explained clearly, which made me feel at ease. However, since everything was conducted in English, it might be tough for those who don't understand any English... I think it would be fine as long as you can catch a few simple words!

初めてのサーフィンでちゃんとサーフィンが楽しめるか不安に思いながら集合場所へ向かうと、温かみのある雰囲気のスタッフがフレンドリーで親切に対応してくださいました。
レッスン内容も細かく、分かりやすく説明してもらえるので安心でした。
ただ、全て英語での対応なので英語が全くわからない方は辛いかも…簡単な単語を使ってくれるので少しでも聞き取れれば大丈夫だと思います！

It was absolutely wonderful.
It was unfortunate that the weather was rainy.
Last time, I was able to see dolphins and the weather was perfect...
Next time, I will check the weather forecast before making a reservation.

最高に気持ちよかったです。
雨模様の天気だったのが残念でした。
前回はイルカも見れてお天気も最高に良かったのですが・・・
次回は天気予報確認してから予約させていただきます。

I arrived about 10 minutes late for the meeting, but I was successfully picked up.

The crew had a fun atmosphere and guided us in broken Japanese.

For the photo service, they mentioned on the day of the cruise that photos would be $30. When I requested it, I received the photos for $30 on an SD card after getting off the boat at the dock. They took about 100 pictures with the scenery.

I think cash is only used for tipping. There were no particular issues if you didn't pay. It seemed that credit cards could be used for the photos. I paid in cash.

I signed up for the 150m option, and it was very beautiful and not scary at all. At the end of the parasailing, I was dropped into the sea and got a little wet up to my stomach. I think a towel is necessary.

待ち合わせには10分ぐらい遅れてきましたが、無事ピックアップされました。

クルーは楽しい雰囲気でカタコトの日本語で案内してくれました。

写真サービスは、当日船の上、写真とる？30ドルと案内あり。お願いすると、船を降りたあとに、船着き場で、30ドル、SDカードでもらえました。風景あわせて100枚ぐらい撮ってくれました。

現金はチップを払う場合ぐらいしか使わないと思います。払わなくても特にお咎めなし。写真はクレジットカードが使えるようでした。私は現金で払いました。

150mで申し込みましたが、とてもきれいで、怖くはなかったです。
パラセーリングの最後、海にぽちゃんと落とされ、お腹のあたりぐらいまで少し濡れます。タオルは必要だと思います。

I reserved the front row guaranteed seats. We arrived around 16:40, but there were already about 15 people in line. We didn't know where the entrance was and ended up walking all the way around the Hilton, so I recommend getting there as early as possible! The show is definitely worth it. The muscular men are mesmerizing. I especially recommend taking videos of the fire show and the finale so you can look back at them later. It's better not to have high expectations for the buffet. We didn't have much of an appetite due to jet lag, so we just had a light meal and then relaxed at the bar afterward. There are other luaus, but this one is calm and I recommend it for travelers who don't have much time!

前方確約席を予約。
16:40頃に到着しましたが、既に15名ほどの方が並んでいました。
私たちは入口が分からず、ヒルトンをぐるっと一周してしまったので、なるべく早めに行く事をお勧めします！！
ショーは見応え十分。
ムキムキの男性陣にうっとりします。
特にファイヤーショーと、フィナーレは動画にとると、後で見返せるのでお勧めです。
ブッフェは期待しないほうが良いですね。
私達は時差ボケの為あまり食欲が無かったので軽く食べて、終わった後にのんびりバーに行きました。
他にもフラショーはありますが、ここは落ち着いて観れるし、時間がない旅行者の方にもお勧めです！

Since it was a trip to celebrate my parents' 50th wedding anniversary, we booked the Diamond Seat. The front row center seat was impressive. I'm glad we chose the Diamond option. The meal was a buffet, and while it wasn't exceptionally delicious, it was decent. There was also a separate dessert buffet with pineapple cake and fruits. Each person received three drink tickets, but we couldn't use them all. The performers engaged with the audience, calling out to people and dancing on stage, which made it lively and interactive. After leaving the venue, we were able to take photos with the performers (no tips required).

Negative points: The meeting location had changed. It would have been helpful to have directional signs along the way to reach the location. I felt anxious while searching around.

両親の結婚50周年祝いの旅行だったため、ダイヤモンドシートで予約。最前列中央席で迫力があった。ダイヤモンドにしてよかった。食事は、バイキングで特別美味しいという程ではないが、まあまあでした。デザートも別にバイキングあり、パイナップルケーキやフルーツ。ドリンクチケット1人3枚づつあったが、使い切れなかった。パフォーマーの方が、客席の人に声をかけ、ステージで踊ったりと参加型で盛り上がった。会場を出たところで、パフォーマーの方達と写真を撮ることができた(チップ不要)
マイナスポイント:集合場所が変更となっていた。また、場所までたどり着くための途中に案内表示などがあったらよかった。不安なまま探し回ってあせった。

Crew was knowledgeable and helpful! Made the experience fun and definitely something we’ll do again!! My two oldest sons and I parasailed together which made it EVEN better! We’ve talked about so many times since we got back home!

I have been watching it every year since I saw it three years ago (^o^)
It's wonderful every time.
I especially love Michael Jackson's songs and dances ♪
Each time he was different, but the quality is high (^o^)

三年前に観てから毎年観ています(^o^)
毎回、素晴らしいです
特にマイケルジャクソンの歌とダンスが大好きです♪
毎回違うマイケルでしたがクオリティが高いです(^o^)

I was worried whether the activity would take place due to the heavy rain that started the day before and the cloudy morning, but since I didn't receive any cancellation notice in the morning, I waited as planned. The pickup arrived 15 minutes late, but I thought it was understandable given the heavy traffic around. The staff primarily spoke English but also spoke a little Japanese, and they were bright and friendly.

While parasailing, the boat was really rocky, so if you're prone to motion sickness, it's definitely better to take medication. The parasailing experience had stunning views and was absolutely amazing! It's definitely worth doing at least once!

前の日から稀に見る大雨で朝も曇ってたから催行されるか心配でしたが
朝に中止の連絡もなかったのでそまま待ってました。迎えの時間から15分遅れで来たけど周りは渋滞多いのでしょうがないかなと思います。
スタッフは基本英語だけど日本語も少し話してくれて
明るく親切でした。
パラセーリング中より船の上にいる方が凄く揺れるので酔いに弱い人は薬を確実に飲んだ方が良いです。
パラセーリングはとても景色が良く最高でした！！
一度はやる価値ありです！

I really felt like I was in Hawaii.
It's something you should definitely see at least once when you come to Hawaii.
Making a reservation was also very easy.
Amazing!!

ハワイだな〜〜と実感しました。
ハワイに来たら一度は見るべき
予約も簡単にとれまささた。
最高！！

I booked this as a memory for our honeymoon. The food was delicious, and the service was excellent. The show was also very impressive, and I enjoyed it a lot. Since we were in the front row, I was very happy to shake hands with the stars and receive gifts. After the performance, there was a photo session with the cast, which became a wonderful memory.

新婚旅行の思い出として申し込みました。
料理もおいしく、サービスも充実してました。
ショーも見応えあるものでとても楽しめました。
最前列での鑑賞だったので、スターとの握手やプレゼントを頂きとても嬉しかったです。
終演後、出演者との撮影会もあり、良い思い出になりました。