All Reviews for Family & Accessible Travel

Thank you for your continued support.
I feel that the directions from the airport exit to the pickup point (as explained in the voucher) are a bit unclear. However, once you get on, the service is very kind and reassuring.
I look forward to your assistance next time as well.

前回もお世話になっております。
空港の出口からの、、、乗り場迄が（バウチャーの説明が）分かりにくい気がします。　　でも、乗り込んでからは、とても親切で安心出来ます。
次回もよろしくお願いします。

I think it will be interesting if you go without too many expectations. It's not often you get the chance to ride a submarine, and the sight of fish gathering around a sunken ship is something you won't see elsewhere. However, if you go with the image of the colorful fish shown on the website, you might be a little disappointed.

期待しすぎずに行けば面白いと思います。
潜水艦に乗る機会はなかなかないですし、 沈没した船などに魚が群がる様子は他では見られない景色だと思います 。
ただ、サイトに載っているような色とりどりの魚たちというイメージで行くと、ちょっとがっかりされるかもしれません。

I didn't have high expectations after reading the reviews, but it was as I anticipated. The tour itself was interesting, but considering the price, even half the cost would still feel a bit high for what it offered. You can see some fish, but there seemed to be fewer than at an aquarium. There weren't many varieties either. I was fortunate to see a sea turtle in the distance. Be careful as I almost got seasick. If you're someone who can't do snorkeling or diving and doesn't mind the price, it might be enjoyable.

クチコミを見て、あまり期待していませんでしたが、想定通りという感じです。
ツアー自体は面白かったのですが 、値段のことを考えると、半額でもちょっと高いかな、というような内容でした。
お魚も見えますが、水族館よりは少ないといった印象。
種類もあまり多くありませんでした。
ウミガメを遠くに見ることができたのは幸いでした 。
船酔いになりそうになったので注意が必要です。
シュノーケルやダイビングなどはできない、という方で、金額を気にされない方であれば、面白いかもしれません。

It was a challenge for a couple celebrating their 60th birthday and their three sons in their 20s. After discussing which height to choose, we decided on the middle option, and the elderly couple felt a bit worried.

The moment we took off, the beautiful sea and blue sky spread out before us, and when we reached the peak, the view of Waikiki and Diamond Head was stunning, making it an unforgettable experience.

Yano, our driver, shared interesting stories that helped ease our nerves. Thank you!

還暦を迎えた夫婦と20代の息子三人での挑戦でした。高さをどれにするか？相談の結果真ん中になり、老夫婦は少し心配でした。
舞い上がった瞬間とても綺麗な海と青空が広がり頂点に達した時は、ワイキキ、ダイヤモンドヘッドがとても綺麗で忘れられない体験となりました。
送迎の矢野さんの話もおもしろく和ませて頂きました。ありがとう

I use this service every time, but this time it was a disappointment. It was over 30 minutes late. I arrived two minutes before the scheduled time, but since they didn't come even after 15 minutes, I ended up having to call. I had never experienced being more than 15 minutes late before, so I was even more disappointed. I might consider other options next time.

毎回、利用しているが今回は外れでした。予定時間より30分以上遅れました。
待ち合わせ時間の2分前についていたのですが15分過ぎても来ないので、
結局電話することになりました。15分以上遅れたことは今まで無かったので、
余計にがっかりでした。次は考えるかもしれません。

Excellent personal
Being picked up and transported was great
The whole experience was great.

The driver came to the hotel lobby to pick us up. He only asked for our name and hardly looked at the printed voucher. While it's unlikely to confuse with someone with the same name, I think it's not a good practice.

ドライバーがホテルのロビーまで呼びに来てくれた。当方の名前を聞いただけで、プリントしておいたバウチャーはほとんど見ていない。同姓同名で間違う可能性がないとはいえないので、良くないと思う。

Unfortunately, we didn't catch anything, but the local captain was full of humor, making it a fun memory. There were no safety issues either.

あいにく何も釣れませんでしたが、
現地人の船長がユーモアたっぷりで
楽しい思い出になりました。
安全性も問題ありませんでした。

I use this service every time.
Clearly, there weren't enough cars for the number of people waiting, and there seemed to be uncertainty in counting the number of passengers, which resulted in quite a few people waiting for a long time.

Since it takes a lot of time to go through immigration, I would like them to arrange the appropriate number of cars to match the number of reservations for the arrival of flights from Japan.

The staff is friendly and pleasant.

毎回利用しています。
待っている人数に対して明らかに車は足りていなかったのと、人数の把握が不確かだったのとで、かなり待たされている人がいました。

入国にすごく時間がかかるので、日本便の到着に合わせて、予約人数に合った数の車を手配して欲しいと思いました。

スタッフはフレンドリーで感じはいいです。

We had 6 people in our party and we had a blast! We caught 2 awesome waves and even saw a turtle swimming with us!! The crew were both very friendly and made this a memory to last forever!

We didn't have to wait too long, but we ended up waiting about 30 minutes because it was just full. I wish there had been about two cars parked, so if the timing is right, it would be perfect. By the way, the first one was Hilton Waikiki, and the next was Trump Hotel.

そんなに遅れませんでしたが、丁度いっぱいになったという事で30分程待ちました。2台くらい停まっていて欲しかったなと思うのでタイミングがあえばバッチリです。因みに1番目はヒルトンワイキキで、次がトランプホテルでした。

The transfer from Daniel K. Inouye International Airport to the hotel was cheap and really good. I'll ask again next time I come.

ダニエル・K・イノウエ国際空港からホテルまでの送迎。安くて本当に良いです。又、次回に来たら？お願いします。

I was worried about the language barrier, but there were no problems at all. The explanations before the flight were easy to understand, and I had a great time! I also took a lot of photos, so it was enjoyable even after returning home. Thank you very much!

言葉の心配ありましたが全く問題なく、飛ぶ前の説明もわかりやすて凄く楽しめました！写真も沢山撮って頂いてたので帰ってからも2度美味しい。ありがとうございました

I'm glad the waiting time at the airport was short. It's also nice that there are only five hotels to choose from. The driver's English was quite fast for me, so I couldn't catch most of it, but it seemed like he was giving a tour, so I think it would have been even more enjoyable if I had been able to speak English.

空港での待ち時間が短くてよかった。
廻るホテルが5箇所以内なのも良い。
ドライバーさんの英語は私にとって容赦なく早かったので、大半聞き取れませんでしたがガイドらしき話をされていたので英語が出来たら尚楽しかったと思います。

This tour was amazing. The crew were all super friendly and knowledgeable. The turtles were incredibly close and simply beautiful. Highly recommend this experience!

The timing was accurate, which was reassuring. I used it from the hotel to the airport, but the air conditioning was too strong and made me feel cold. The staff member driving was kind, which was nice.

時間も正確で安心できました。
ホテルから空港まで利用したましたが、エアコンが効きすぎて体が冷えてしまいました。
運転されているスタッフさんが優しい方でよかったです。

The bus was comfortable and spacious. I thought they would come to pick me up at the hotel lobby, so I waited leisurely, but the bus was waiting on the street outside, so I might have kept them waiting. Thank you again.

ゆったりのバスで快適でした。ホテルのロビーまでお迎えに来るのかと思って余裕で待ってたら、外の通りでバスが待っていたので、お待たせしてしまったのかも知れません。またよろしくお願いいたします。

I was very relieved to be picked up one minute earlier than the scheduled time❣ The hotel staff helped carry our bags to the bus, and after that, the driver effortlessly loaded everything.

At the airport, we were able to unload our luggage at each respective airline counter.
Thank you very much. m(_ _)m

指定時間より1分早いお迎えに大安心❣
ホテルの方々バス迄運んで下さり…その後はドライバーさんが、軽々と積み込み完了。

空港では、それぞれの利用航空カウンターで荷物を降ろして頂きました。
m(_ _)mありがとうございました。

First, I was wandering around because I couldn't find the meeting place. When I asked someone, I figured it out right away! After that, I ended up waiting for over 30 minutes and finally got on the bus. Since I had children with me, I thought it would be safer to arrange transportation from the airport, but the long wait was tough, so I should have just used Uber.

まず集合場所が分からずウロウロ。人に聞いたらすぐわかりました！
それからなんだかんだ30分以上は待たされ、やっとバスに乗れました。子どももいたので空港からの移動は手配しておいた方が安心かと思いましたが、待ち時間が長く大変だったので、ウーバーにすればよかったてす。

Personnel were friendly and helpful. Truly enjoyed interacting with them. They made the experience feel safe, and yet exciting. Our group ranged from eleven to sixty-two and everyone had a wonderful time. Thanks so much!

I think it was because I used it during the off-season, but when I checked in and went to the boarding area, the bus was already waiting. It takes time to pick up other passengers, but since there are not many hotels to stop by, I didn't feel too much stress. However, this time I was shown tourist information and advertisements on a monitor. Since I don't understand English, it was just annoying.

空いているシーズンに利用したからだとは思いますが、受付して乗り場に行くとバスがすでに待っていました。
他の客をピックアップする時間はかかりますが、寄るホテルが少ないのでそれほどストレスは感じません。
ただ、今回はモニターで観光案内と宣伝を見せられました。当方は英語が分からないのでうっとうしいだけでした。

I think it's understandable that delays can happen due to road conditions, but I would appreciate a phone call if possible. If that's not feasible, at least a simple "sorry" from the driver would have been acceptable. There are basic manners and rules to follow. I feel there is a lack of awareness of professionalism.

遅れるのは、道路事情もありますので仕方ないと思いますが、できれば電話連絡をして頂きたい。できないのであれば、せめてドライバーが、sorryの一言あれば納得できました。最低限のマナーやルールがあります。プロとしての自覚がないと思います。

We participated as a family of three, including my 5-year-old daughter who is 105 cm tall and weighs 15 kg. We chose the highest ride available.

My daughter tends to be a bit afraid of heights; she wanted to ride the Ferris wheel but was nervous and needed to be carried. She also gets scared when she sees the ground while going down the stairs, so I was worried she might cry during the ride, but she was fine.

She had a serious expression the whole time we were flying, but after we got off, she said, "Let's go again!" so it seems she enjoyed it. The boat ride felt like a roller coaster, and she had fun with that too. Normally, she doesn't get car sick, but she did feel nauseous on the plane, so we quickly bought some motion sickness medicine at ABC Store before going.

Overall, it felt like an extremely scenic swing. I think anyone who can handle the swinging rides at amusement parks will be fine!

5歳105cm15kgの娘を含む親子3人で参加しました。高度は一番高いものを選びました。

娘は高所恐怖症気味で、観覧車は乗りたがるけどダッコちゃんだったり、階段も降りるときに階下が見えると怖がったりと、そろそも泣かずに乗ってくれるか不安でしたが大丈夫でした。
飛んでいる最中は終始真顔でしたが、降りたあと「もう一回！」と言ってたので楽しかったようです。
ボートでの移動もジェットコースターみたいで楽しんでいました。普段、車酔いなどはしませんが飛行機で酔ってしまったので、急遽ABCストアで購入した酔い止め飲んでいきました。

感覚としては、超・景色のよいブランコという感じでした。遊園地の吊り下げブランコ風のアトラクションが乗れる方は大丈夫だと思います！

At 5:30 AM, the shuttle arrived at the hotel right on time to pick us up. We made stops at two other hotels before heading to the airport. About six other passengers got off at the Air New Zealand area, while we were able to smoothly continue to the Delta Air Lines area, allowing us to move with plenty of time to spare.

朝5時30分、時間厳守で送迎シャトルがホテルに迎えに来てくれました。
他に2カ所のホテルを周り空港へ移動。
我々以外の約6名は、ニュージーランド航空のところで下車、我々はデルタ航空のところまで、楽々スムーズに移動出来、時間に余裕を持って動くことが出来ました。

The navigation of the boat on the way there and back is spectacular, and I think it's more interesting as an attraction. Other than when you're flying, it's a battle against seasickness, so good luck!

行き帰りの船の操縦が豪快で、こっちの方がアトラクションとして面白いと思います。
飛んでる間以外は船酔いとの戦いです、頑張って下さい。

On the way back from Florida, I departed from LA around 3 PM and arrived in Honolulu around 6 PM. The airport was mostly empty of Japanese travelers since flights to and from Japan had already ended for that time period, but it was easy to navigate and convenient. I would like to use Roberts Hawaii's shuttle service again next time.

フロリダからの帰途、乗り継ぎ地LAを午後3時頃出発し、午後6時頃ホノルルに到着した。
空港は、その時間帯は日本との到着便・出発便は終了しており、日本人は殆どいなかったが、分かり易く・便利で、次回もロバーツのシャトルサービスを利用したいと思いました。

If you're not good with heights, it might be a bit challenging (I'm not good with them either), but the view was amazing. After it was over, I was a bit startled when there was no car to pick me up, but it seemed like it was just delayed a little because they were dropping off the next group of participants.

高いところが苦手な人はちょっと難しいかもしれませんが、（私も苦手です。）景色が最高でした。
終わってから迎えの車が無くて少しドキッとしましたが、次の時間の参加者を送ってくる関係で少し遅れただけのようでした。

Arrived at Honolulu Airport on a domestic flight (Hawaiian Airlines) from Kona Airport on the Big Island. I looked for someone wearing a Roberts Hawaii shirt and showed them the printed voucher, and it was all good. We were the only Japanese people; everyone else was from English-speaking countries, and the vehicle was full. It seemed like they were picking up at about five hotels, but our hotel (in the center of Waikiki) was the second stop. The seating was more spacious compared to the shuttle we used with another company, and it was comfortable with plenty of legroom. I don't speak much English, but it was fine. I would like to use this service again next time.

ハワイ島（コナ空港）からの国内線（ハワイアン航空）利用でホノルル空港に到着。ロバーツハワイのシャツを着ている人を探してその人にプリントアウトしていたバウチャーを見せたらOKでした。私たち２人だけが日本人で他は英語圏の方で車内は満員でした。５か所くらいのホテルに送迎するようでしたが、私たちのホテル（ワイキキ中心地のホテル）は2か所目でした。他社で利用したシャトルより座席の間隔が広くて足元がゆったりしていて快適でした。英語がほとんど話せませんが大丈夫でした。次回も利用したいです。

The driver was very chatty, and I had a great time during the journey. I was also able to use the service without any worries thanks to the timely pickup.

運転手さんがすごくおしゃべりで道中楽しい時間を過ごせました。
また時間通りのピックアップで不安なく利用することができました。

It was an awesome experience for me and my friends. We really had a good time, Thank you for a wonderful time.