All Reviews for Family & Accessible Travel

I participated with three friends. Everyone was nervous since it was our first time, but the staff were very friendly and made us laugh, which helped ease our tension! All three of us agreed that it was so great that we wanted to do it again! I would like to participate again when I go to Hawaii!

友人3人で参加。みんなはじめてでドキドキだったけど、スタッフの方がたくさん声をかけてくれたり笑わせてくれて緊張もほぐれました！3人とも「もう一回やりたい！」と声が揃うほど最高でした！またハワイに行くときは参加したいと思います！

The tour started at 5 PM, and there were no Japanese participants, just four groups out on the water. It might have been fine if we had gone parasailing first, but since it was last, I got seasick from the waiting time. It was quite close. However, the activities were amazing. We even saw a double rainbow.

夕方17時からのツアー、日本人はおらず4組で海にでました。最初にパラセーリングに乗れると大丈夫だったかもしれませんが、最後だったため待ち時間で船酔い。かなりギリギリでした。が、アクティビティは最高。ダブルレインボーもみれました。

The driver's energy was high, and I felt a fun atmosphere right from the moment I arrived. I definitely want to use this service again on my return trip.

ドライバーのテンションが高くて、到着直後から楽しい気分になりました。
ぜひ、帰りも利用したいと思います。

Super great experience. Plenty of time to snorkel and a fun sail, as well. The crew makes this outstanding.

I took the ride from the Waikiki Banyan as a solo traveler. On the way there, it was the last hotel for drop-off, so naturally, the pick-up started from here on the return trip. We stopped at about five hotels before heading to the airport. I thought we had plenty of time to arrive at the airport, but it turned out to be just when the departure rush was starting. Being early gave me peace of mind, and I was able to relax in the lounge, which was great. I rely on this service every time I travel alone.

一人旅で、ワイキキバニアンから乗車しました。
往きでは最終降車のホテルでしたので、やはり帰りはここからピックアップが始まりました。
5つくらいホテルを回って空港へ。空港に到着する時間は余裕だな・・・と思いましたが、ちょうど出国ラッシュの時間帯ですので、早い分には心の余裕も出来ますし、ラウンジでゆっくりできたので良かったです。
一人旅の時は毎回お世話になります。

Since I was traveling alone, I used this option instead of Uber, which was cheaper. I think I waited about 30 minutes from the time I arrived at the Roberts counter until the shuttle departed. We stopped at Ala Moana, Hilton, Sheraton, and Moana, and finally at my accommodation, the Banyan. Even though I wasn't in a hurry, it didn't seem much different from a chaotic shuttle. However, I often use it because I can ride comfortably when traveling alone.

一人旅でしたのでUberよりも安価のこちらを利用しました。ロバーツのカウンターに着いてからシャトル出発まで30分くらい待ったかな？
アラモアナ、ヒルトン、シェラトン、モアナ回って最後に私の宿泊先のバニアン。急いでないとはいえ、混沌シャトルとそんなに変わらないのかな？
でも一人旅の際、安心して乗れるのでよく利用しています。

For solo travelers, the shuttle service here takes longer than using a taxi, but it is more economical. For larger groups, I think a taxi would be more convenient.

一人旅だとこちらの送迎の方がタクシーを使うより時間はかかりますが割安です。
大人数だとタクシーの方が便利かと思います。

The activity itself was fine, but it seems that the management of the transportation is not going well. I recommend obtaining a mobile number that you can use to call on-site.

アクティビティ自体は問題ありませんが送迎のマネージメントがうまくいってないようです。　現地で電話できる携帯番号を取得しておくことをお勧めします。

I have done parasailing several times, but this was the highest in terms of altitude and airtime, allowing me to enjoy a leisurely stroll in the sky! The top of Diamond Head was almost at eye level, and I was able to enjoy a view looking down on Waikiki, so I’m glad I chose the 150m parasailing. You do get dropped into the sea quite a bit, but that was fun too. The staff spoke a bit of Japanese and had a sense of humor, which made it enjoyable. They also took plenty of photos while we were flying. However, since the boat has no roof, sun protection is essential.

パラセイリングは何度かやったことがありますが、高さ・滞空時間ともに過去最高で、ゆっくり空中散歩を楽しめました！
ダイヤモンドヘッドの頂上がほぼ目線の先にあり、ワイキキの街もかなり眼下に見下ろせる景色を味わえたので150mのパラセイリングにしてよかったと思います。
海にはガッツリ落とされますが、それも楽しかったです。スタッフさんも片言の日本語をしゃべりユーモアがあって楽しませてくれました。飛んでる間の写真もたくさん撮ってくれます。
ただ、船には屋根がないので日焼け対策は必須ですね。

They arrived on time and were very punctual. I almost made a mistake with the terminal I needed to get off at, but they helped me correctly. However, their English was very fast.

時間どおりにきちんと来てくれました。降りるターミナルを間違えかけましたが、ちゃんと教えてくれました。ただ英語がとても速かったです。

We traveled to the parasailing location by a small boat. During the ride, the cheerful instructor kept the atmosphere lively and played music, which made it a lot of fun! After moving over the bright blue sea for a while, we took off, and the view of Oahu from the sky was truly breathtaking—a rare sight that can only be seen here. Each group had about 5 minutes, and when we participated, there were four other groups, so there was a bit of a wait. Since the boat kept moving while we waited, those who are prone to motion sickness might want to have some motion sickness medication. Lastly, it was great that we could purchase photos taken by the instructor with a camera on an SD card (it cost an additional $30, but I bought it). I would definitely like to request this again when I visit Hawaii!

パラセーリングをする場所まで小型の船で移動しました。その間も陽気なインストラクターの方が盛り上げてくれたり音楽を流してくれたりでとても楽しかったです！真っ青な海の上をしばらく移動した後に飛んだのですが、空から見るオアフ島は本当に絶景で、ここでしか見られない貴重な景色でした。大体1組5分程度で、私たちが参加した時には他に4組の方々がいらっしゃったので少し待ち時間はありました。待っている間もずっと船が動いているので、酔いやすい方は酔い止めがあった方がいいかもしれません。最後にインストラクターの方がカメラで撮ってくれた写真をSDで購入できたのも良かったです（別途30ドルかかりましたが購入しました）またハワイを訪れた際には是非ここでお願いしたいです。

An amazing time. The highlight of our trip! The staff was so friendly and made the trip super special for us!

I participated in the 10 AM session with my 4-year-old son. The guide, who has experience scuba diving in Japan, was fantastic! He encouraged my son, who was scared to go down the stairs to the submarine, saying, "It's not scary—it's exciting!" The guide was also fluent in Japanese and shared a lot of interesting details about the ocean, likely due to his scuba diving experience. Although the view was somewhat monochrome, my son was thrilled every time we got closer to the reef, exclaiming, "It's the fish's house!" I recommend bringing a jacket since it gets cold in the submarine. The round-trip boat ride was quite bumpy, but I didn't get seasick since I stayed on the second deck. According to the staff, it's easier to get seasick on the first floor. You could buy commemorative photos with a card, but it seems cash is the main method of payment. We even saw turtles from the boat, making it a very satisfying tour.

4歳の息子と2人で10時の回に参加しました。スキューバダイビングで日本にいらしたことのあるというガイドさんが最高でした！潜水艦への階段を降りるのを怖がった息子に「怖くないよ〜excitingよ！！」と声を掛けて支えて下さいました。ガイド自体も流暢な日本語でおもしろく、スキューバダイビングをされているせいか海の様子もとても詳しく伝えてもらいました。割とモノクロな視界ではありますが、息子も魚礁に近づく度に「おさかなのおうち！！」と大喜びでした。潜水艦は冷えるので、上着を持って行く事をお勧めします。往復の船は結構揺れましたが、ずっと2階デッキにいたせいか酔いませんでした。スタッフの方曰く、1階の方が酔いやすいとのこと。記念写真はカードでも買えましたが、基本は現金のようです。船から亀も見れて、大満足のツアーでした。

I used the service from the hotel to the airport. Perhaps because it was the last pickup, the bus arrived 15 minutes late. I was quite anxious while waiting. The road to the airport was congested, so it took a bit longer, but I made it in time for check-in.

ホテルから空港まで利用しました。
最後のピックアップだったからか集合時間より15分遅れてバスが来た。待っている間はかなり不安だった。空港までの道が渋滞していて少し時間がかかったがチェックインには間に合った。

As soon as I exited the airport, there was a desk, and they guided me smoothly just by saying my name. There were many things I didn't understand in English, but the driving was excellent.

空港出口でてすぐにデスクがあり、名前言うだけで、スムーズに案内してくれました。英語でわからないところがたくさんありましたが運転は、あうまかったです。

Lots of fun and relaxation on a short 1.5 hour afternoon cruise.

Saw hummingbird fish and turtles. Got splashed by the waves and enjoyed our time out on the water

It was a shuttle service to the airport, but even after the scheduled pickup time, the shuttle did not arrive. After waiting for 10 minutes past the scheduled time, I called the local office. After explaining the situation, I was put on hold for nearly 10 minutes, and when they finally got back to me, they said, "We're on our way, so please wait a little longer," and I had to wait again. However, even after waiting, the shuttle still did not arrive, so I called again 10 minutes later. They said they would check again, and this time I was on hold for over 15 minutes (which was frustrating). Ultimately, they informed me that the shuttle would not make it, and I would need to arrange a taxi separately, so I ended up taking a taxi to the airport (of course, I didn't have to pay for it). This was a 50-minute delay from the original pickup time. I used the hotel phone, so I didn't incur any financial burden from the 25 minutes on hold, but standing there and listening to Hawaiian music on hold for so long was very stressful. This was my first time using Roberts Hawaii, and I was really disappointed not only by the delay but also by the poor handling of the situation. I won't be using them again.

空港への送迎でしたが、ピックアップ時間になってもシャトルは来ずで、予定時間から10分経過したところで、現地オフィスへ電話を入れました。
事情を説明したところ、確認するとのことで10分近く保留中となり、待たされた割には、「向かっているので少し待って」で、また待機することに。。
ですが、待っていてもやはり来ないので、10分後に再度電話をしたところ、また確認すると言われ、今度は15分以上保留（イライラ）で、最終的にはシャトルが間に合わないので、タクシーを別途手配すると言われ、タクシーで空港へ向かうことになりました。（自己負担はもちろんなかったですが）
当初のピックアップ時間から50分の遅延です。私はホテルの電話を使わせてもらったので、計25分の保留でも金銭的な負担はなかったですが、立ちっぱなしで、保留中のハワイアンミュージックを延々と聞いているのは、とてもストレスでした。
ロバーツハワイを使うのは初めてでしたが、遅延もさることながら、対応の手際の悪さに本当にガッカリしました。もう使いません。

Seeing Diamond Head and Waikiki Beach from the sky over the ocean is amazing. The last jabon was only a little wet. You might feel a bit seasick.

海の上で空から見るダイヤモンドヘッドとワイキキビーチは最高です。最後のジャボンも少し濡れる程度でした。ちょっと船酔いはするかも。

I used it on my way back. A staff member in a yellow shirt arrived five minutes before the scheduled time, and I was able to board smoothly. I also visited a few other hotels, but since we went in an orderly manner, it didn't take much time. I would like to use this service again on another occasion.

帰りに利用しました。予定時間の５分前に黄色いシャツの係員が来てスムーズに乗車できました。何件か別のホテルもまわりましたが順序良く回ったので時間はかかりませんでした。またの機会も使いたいと思います。

Since this was a personal trip, I used this service for transportation from the airport to the hotel. It had been 20 years since I last visited Hawaii, so I was a bit worried, but as soon as I exited the group exit, there was an attendant in a yellow shirt. When I spoke to them, they confirmed my name and completed the procedure. I waited for about 15 minutes, but the transfer was smooth. It took about 30 minutes to the hotel. I also appreciated the information that I could return from the same place. I would like to use this service again next time.

今回は個人旅行だったので空港からホテルまでの移動方法として利用しました。ハワイは２０年ぶりなので心配していましたが、団体出口から出るとすぐに黄色のシャツを着た係員がいて、声をかけると名前を確認して手続き完了。１５分くらい待ちましたが移動はスムーズ。ホテルまでは３０分くらいでした。帰りも同じ場所でとの案内もあり助かりました。次の機会も利用したいと思います。

It was my first experience, so I chose the lowest option at 90m. I was worried that my 9-year-old son would be scared, but he was totally fine and enjoyed it. Next time, I want to challenge myself to 150m. Since I took motion sickness medication, I didn't get seasick, and it became a great memory.

初めての体験だったので、一番低い90mにしました。
9歳の息子が怖がるかと心配しましたが、全然大丈夫で、楽しんでいました。
次回は150mにチャレンジしたいです。
酔い止めを飲んでいたので船酔いもなく、良い思い出になりました。

They arrived on time to pick me up. (I have had experiences with other companies where I was made to wait for about 40 minutes without any contact, which was concerning.)
The meeting point was on the street next to the accommodation, but the female driver came all the way to the lobby and helped carry my luggage. (Sometimes, there are men who don't offer to help, even though tips are included...)
Thanks to them, I had an enjoyable trip to Hawaii until the end.

時間通りに迎えに来てくれました。（他の会社は40分くらい待たされて、何の連絡もなく心配したことがある）
宿泊施設の隣の通り集合でしたが、ドライバーの女性の方がロビーのほうまで来て荷物を一緒に運んでくれました。（たまに男性でも手伝ってくれない方もいます。チップ込みのはずなのに・・。）
おかげ様で最後まで楽しいハワイ旅行でした。

Friendly staff and a great experience! Would definitely go back!!

I participated in parasailing at a height of 150 meters with my daughter. The staff who provided transportation to the hotel were very kind, which made us feel at ease. On the boat, the crew took many photos for us, and we enjoyed a wonderful time taking in the views of Waikiki from 150 meters high. I thought it might be a bit scary with the wind, but my daughter seemed to enjoy it more that way. The photos taken at the end are available on an SD card, but if you pay by card, it costs $35, which is $5 more than paying in cash. When I come to Hawaii again, I would like to participate once more.

高さ150mのパラセイリングを、娘と二人で参加しました。ホテルまでの送迎ではスタッフの方がとても親切な方で安心し、またボートではクルーの方がたくさん写真を撮って下さったですし、150mの高さから眺めたワイキキの景色を堪能したりと楽しい時間を過ごすことができました。
少し風があり怖いかな？と思いましたが、娘はその方が楽しかったようです。最後に撮って下さった写真はSDカードでいただけますが、カード支払いだとcashより5ドル高く35ドルでした。
ハワイに来た時は、また参加したいと思います。

I usually don't get motion sickness, but the boat was rocking quite a bit, and I got seasick. I was pleasantly surprised to see turtles while snorkeling. In fact, there were five of them swimming around, which was truly moving.

普段乗り物酔いをしないんですが、船がかなり揺れて船酔いしました。シュノーケルは期待してなかったカメに会えて良かったです。しかも5匹も泳いでて、それは感動しました。

I previously participated in a luau at Hilton on the Big Island, but this was my first time on Oahu. It was a luau on a rooftop surrounded by hotels, and the show was wonderful. If I understood a bit more English, I might have grasped the explanations better, but I still enjoyed the stage performance. After the show, the dancers were also happy to take photos, and it seemed like the kids had a great time. Above all, it really felt like I was in Hawaii.

以前はハワイ島でヒルトンのルアウに参加しましたが、今回はオアフでの初参加でした。
ホテルに囲まれた屋上でのルアウでしたが、ショーは素敵なものでした。
もう少し英語が分かれば、説明している内容も分かったのでしょうけど、それでもステージは楽しめました。
ショーが終われば、ダンサー達も気軽に写真にも応じてもらえますし、子供も楽しめていたようでした。何より、ハワイに来たな〜と感じられます。

They picked us up on time and took us straight to the yacht harbor. From there, we went quite far out on a cruiser, and that alone was a lot of fun! The tour guide spoke broken Japanese, but I could understand the explanations somewhat! Since it was a special occasion, we went for the 120m option, but it was so high that it was terrifying! However, it was a lot of fun and made for great memories. The view overlooking Waikiki was amazing, and I wanted to capture the scenery from above in photos! If I ever come back to Hawaii, I would definitely like to do it again. I gave a $10 tip to each of the two staff members. The two overseas guests who were with us seemed to have given $5 for both. I purchased the data from the photos taken with a DSLR on an SD card for $35 as a keepsake. I'm looking forward to seeing them on my PC when I get home!

時間通りに迎えにきてくれてそのままヨットハーバーへ。そちらからクルーザーでかなり沖の方までいき、それだけでも楽しかったです！添乗員の方も片言の日本語で何となく説明がわかる感じです！
せっかくだからと120mにしましたが、余りに高くて恐怖でした！でもとても楽しかったし良い思い出になりました。ワイキキを見下ろすような、素晴らしい景色だったので上空からの景色を写真に収めたかったです！またハワイに来ることがあれば是非してみたいです。チップは10ドルずつ、2名の方に渡しました。一緒に乗り合わせていた海外の方は2名分を5ドル渡していた様でした。一眼レフで撮影してくれたデータはSDカードにして、35ドルで買えましたので記念に購入しました。帰ってPCで見るのが楽しみです！

I wasn't expecting much from the food or the show, but it turned out to be quite enjoyable and delicious! When Michael came out, it was the best! I didn't know they had shows like this in Hawaii. The hula dancing was also wonderful. It's definitely worth experiencing at least once!

食事もショーも期待していませんでしたが、これが結構楽しくて美味しかった‼︎
マイケルが出てきた時は最高‼︎
ハワイでこんなショーをやってるのを初めて知りました。
フラダンスも素敵でした。
一度は是非‼︎

I have already posted about the delay of the arrival flight causing me to miss the shuttle and having to wait a long time, but when returning, I informed them that I was arriving at Haneda on Hawaiian Airlines, yet I was dropped off at a different building. After completing the check-in process at the Hawaiian Airlines counter in the other building, I tried to check my luggage and was informed by the staff that the building was about 50 meters away. If the driver was unaware, I believe the company is neglecting proper training. I am still feeling very frustrated.

到着便の遅れにシャトルが間に合わず、かなり待たされたのは既に投稿しましたが、帰国時はハワイアン航空で羽田着だと伝えたのに、別の建物に降ろされてしまいました。
違う建物のハワイアン航空のチェックイン機で手続を済ませてから、荷物を預けようとして職員の方に50m位離れた建物だと教えられました。ドライバーが知らなかったのだとしたら会社側が指導を怠っているのだと思います。
未だ非常に憤りを感じています。

It was my first time parasailing, so I experienced a bit of seasickness and felt a little dizzy up in the air, but thanks to the good weather, I was able to see beautiful scenery!

初めてのパラセーリングだったので、少し船酔いと、空の上でも酔ってしまいましたが、天気が良かったおかげで綺麗な景色を見ることができました！