All Reviews for Family & Accessible Travel

Lots of fun and relaxation on a short 1.5 hour afternoon cruise.

Saw hummingbird fish and turtles. Got splashed by the waves and enjoyed our time out on the water

It was a shuttle service to the airport, but even after the scheduled pickup time, the shuttle did not arrive. After waiting for 10 minutes past the scheduled time, I called the local office. After explaining the situation, I was put on hold for nearly 10 minutes, and when they finally got back to me, they said, "We're on our way, so please wait a little longer," and I had to wait again. However, even after waiting, the shuttle still did not arrive, so I called again 10 minutes later. They said they would check again, and this time I was on hold for over 15 minutes (which was frustrating). Ultimately, they informed me that the shuttle would not make it, and I would need to arrange a taxi separately, so I ended up taking a taxi to the airport (of course, I didn't have to pay for it). This was a 50-minute delay from the original pickup time. I used the hotel phone, so I didn't incur any financial burden from the 25 minutes on hold, but standing there and listening to Hawaiian music on hold for so long was very stressful. This was my first time using Roberts Hawaii, and I was really disappointed not only by the delay but also by the poor handling of the situation. I won't be using them again.

空港への送迎でしたが、ピックアップ時間になってもシャトルは来ずで、予定時間から10分経過したところで、現地オフィスへ電話を入れました。
事情を説明したところ、確認するとのことで10分近く保留中となり、待たされた割には、「向かっているので少し待って」で、また待機することに。。
ですが、待っていてもやはり来ないので、10分後に再度電話をしたところ、また確認すると言われ、今度は15分以上保留（イライラ）で、最終的にはシャトルが間に合わないので、タクシーを別途手配すると言われ、タクシーで空港へ向かうことになりました。（自己負担はもちろんなかったですが）
当初のピックアップ時間から50分の遅延です。私はホテルの電話を使わせてもらったので、計25分の保留でも金銭的な負担はなかったですが、立ちっぱなしで、保留中のハワイアンミュージックを延々と聞いているのは、とてもストレスでした。
ロバーツハワイを使うのは初めてでしたが、遅延もさることながら、対応の手際の悪さに本当にガッカリしました。もう使いません。

Seeing Diamond Head and Waikiki Beach from the sky over the ocean is amazing. The last jabon was only a little wet. You might feel a bit seasick.

海の上で空から見るダイヤモンドヘッドとワイキキビーチは最高です。最後のジャボンも少し濡れる程度でした。ちょっと船酔いはするかも。

I used it on my way back. A staff member in a yellow shirt arrived five minutes before the scheduled time, and I was able to board smoothly. I also visited a few other hotels, but since we went in an orderly manner, it didn't take much time. I would like to use this service again on another occasion.

帰りに利用しました。予定時間の５分前に黄色いシャツの係員が来てスムーズに乗車できました。何件か別のホテルもまわりましたが順序良く回ったので時間はかかりませんでした。またの機会も使いたいと思います。

Since this was a personal trip, I used this service for transportation from the airport to the hotel. It had been 20 years since I last visited Hawaii, so I was a bit worried, but as soon as I exited the group exit, there was an attendant in a yellow shirt. When I spoke to them, they confirmed my name and completed the procedure. I waited for about 15 minutes, but the transfer was smooth. It took about 30 minutes to the hotel. I also appreciated the information that I could return from the same place. I would like to use this service again next time.

今回は個人旅行だったので空港からホテルまでの移動方法として利用しました。ハワイは２０年ぶりなので心配していましたが、団体出口から出るとすぐに黄色のシャツを着た係員がいて、声をかけると名前を確認して手続き完了。１５分くらい待ちましたが移動はスムーズ。ホテルまでは３０分くらいでした。帰りも同じ場所でとの案内もあり助かりました。次の機会も利用したいと思います。

It was my first experience, so I chose the lowest option at 90m. I was worried that my 9-year-old son would be scared, but he was totally fine and enjoyed it. Next time, I want to challenge myself to 150m. Since I took motion sickness medication, I didn't get seasick, and it became a great memory.

初めての体験だったので、一番低い90mにしました。
9歳の息子が怖がるかと心配しましたが、全然大丈夫で、楽しんでいました。
次回は150mにチャレンジしたいです。
酔い止めを飲んでいたので船酔いもなく、良い思い出になりました。

They arrived on time to pick me up. (I have had experiences with other companies where I was made to wait for about 40 minutes without any contact, which was concerning.)
The meeting point was on the street next to the accommodation, but the female driver came all the way to the lobby and helped carry my luggage. (Sometimes, there are men who don't offer to help, even though tips are included...)
Thanks to them, I had an enjoyable trip to Hawaii until the end.

時間通りに迎えに来てくれました。（他の会社は40分くらい待たされて、何の連絡もなく心配したことがある）
宿泊施設の隣の通り集合でしたが、ドライバーの女性の方がロビーのほうまで来て荷物を一緒に運んでくれました。（たまに男性でも手伝ってくれない方もいます。チップ込みのはずなのに・・。）
おかげ様で最後まで楽しいハワイ旅行でした。

Friendly staff and a great experience! Would definitely go back!!

I participated in parasailing at a height of 150 meters with my daughter. The staff who provided transportation to the hotel were very kind, which made us feel at ease. On the boat, the crew took many photos for us, and we enjoyed a wonderful time taking in the views of Waikiki from 150 meters high. I thought it might be a bit scary with the wind, but my daughter seemed to enjoy it more that way. The photos taken at the end are available on an SD card, but if you pay by card, it costs $35, which is $5 more than paying in cash. When I come to Hawaii again, I would like to participate once more.

高さ150mのパラセイリングを、娘と二人で参加しました。ホテルまでの送迎ではスタッフの方がとても親切な方で安心し、またボートではクルーの方がたくさん写真を撮って下さったですし、150mの高さから眺めたワイキキの景色を堪能したりと楽しい時間を過ごすことができました。
少し風があり怖いかな？と思いましたが、娘はその方が楽しかったようです。最後に撮って下さった写真はSDカードでいただけますが、カード支払いだとcashより5ドル高く35ドルでした。
ハワイに来た時は、また参加したいと思います。

I usually don't get motion sickness, but the boat was rocking quite a bit, and I got seasick. I was pleasantly surprised to see turtles while snorkeling. In fact, there were five of them swimming around, which was truly moving.

普段乗り物酔いをしないんですが、船がかなり揺れて船酔いしました。シュノーケルは期待してなかったカメに会えて良かったです。しかも5匹も泳いでて、それは感動しました。

I previously participated in a luau at Hilton on the Big Island, but this was my first time on Oahu. It was a luau on a rooftop surrounded by hotels, and the show was wonderful. If I understood a bit more English, I might have grasped the explanations better, but I still enjoyed the stage performance. After the show, the dancers were also happy to take photos, and it seemed like the kids had a great time. Above all, it really felt like I was in Hawaii.

以前はハワイ島でヒルトンのルアウに参加しましたが、今回はオアフでの初参加でした。
ホテルに囲まれた屋上でのルアウでしたが、ショーは素敵なものでした。
もう少し英語が分かれば、説明している内容も分かったのでしょうけど、それでもステージは楽しめました。
ショーが終われば、ダンサー達も気軽に写真にも応じてもらえますし、子供も楽しめていたようでした。何より、ハワイに来たな〜と感じられます。

They picked us up on time and took us straight to the yacht harbor. From there, we went quite far out on a cruiser, and that alone was a lot of fun! The tour guide spoke broken Japanese, but I could understand the explanations somewhat! Since it was a special occasion, we went for the 120m option, but it was so high that it was terrifying! However, it was a lot of fun and made for great memories. The view overlooking Waikiki was amazing, and I wanted to capture the scenery from above in photos! If I ever come back to Hawaii, I would definitely like to do it again. I gave a $10 tip to each of the two staff members. The two overseas guests who were with us seemed to have given $5 for both. I purchased the data from the photos taken with a DSLR on an SD card for $35 as a keepsake. I'm looking forward to seeing them on my PC when I get home!

時間通りに迎えにきてくれてそのままヨットハーバーへ。そちらからクルーザーでかなり沖の方までいき、それだけでも楽しかったです！添乗員の方も片言の日本語で何となく説明がわかる感じです！
せっかくだからと120mにしましたが、余りに高くて恐怖でした！でもとても楽しかったし良い思い出になりました。ワイキキを見下ろすような、素晴らしい景色だったので上空からの景色を写真に収めたかったです！またハワイに来ることがあれば是非してみたいです。チップは10ドルずつ、2名の方に渡しました。一緒に乗り合わせていた海外の方は2名分を5ドル渡していた様でした。一眼レフで撮影してくれたデータはSDカードにして、35ドルで買えましたので記念に購入しました。帰ってPCで見るのが楽しみです！

I wasn't expecting much from the food or the show, but it turned out to be quite enjoyable and delicious! When Michael came out, it was the best! I didn't know they had shows like this in Hawaii. The hula dancing was also wonderful. It's definitely worth experiencing at least once!

食事もショーも期待していませんでしたが、これが結構楽しくて美味しかった‼︎
マイケルが出てきた時は最高‼︎
ハワイでこんなショーをやってるのを初めて知りました。
フラダンスも素敵でした。
一度は是非‼︎

I have already posted about the delay of the arrival flight causing me to miss the shuttle and having to wait a long time, but when returning, I informed them that I was arriving at Haneda on Hawaiian Airlines, yet I was dropped off at a different building. After completing the check-in process at the Hawaiian Airlines counter in the other building, I tried to check my luggage and was informed by the staff that the building was about 50 meters away. If the driver was unaware, I believe the company is neglecting proper training. I am still feeling very frustrated.

到着便の遅れにシャトルが間に合わず、かなり待たされたのは既に投稿しましたが、帰国時はハワイアン航空で羽田着だと伝えたのに、別の建物に降ろされてしまいました。
違う建物のハワイアン航空のチェックイン機で手続を済ませてから、荷物を預けようとして職員の方に50m位離れた建物だと教えられました。ドライバーが知らなかったのだとしたら会社側が指導を怠っているのだと思います。
未だ非常に憤りを感じています。

It was my first time parasailing, so I experienced a bit of seasickness and felt a little dizzy up in the air, but thanks to the good weather, I was able to see beautiful scenery!

初めてのパラセーリングだったので、少し船酔いと、空の上でも酔ってしまいましたが、天気が良かったおかげで綺麗な景色を見ることができました！

I had no experience with surfing, but I participated with the feeling that it would be cool to surf in Hawaii. I can't speak English, but I think I was able to prepare the minimum necessary because the staff explained the precautions in Japanese during the video before the lesson. I could somewhat understand the lesson through English words. There were 8 of us with 2 instructors, but 4 of us were able to ride the waves right away, so it was effectively 1 instructor for every 2 people. My own performance wasn't great, but I had fun playing in the waves.

サーフィンは未経験でしたが、ハワイでサーフィンができたらカッコいいだろうなぁという感覚で参加しました。
英語は話せませんが、レッスン前のビデオでの注意事項、スタッフさんとが日本語で説明してくれたので必要最低限の準備はできたと思います。
レッスン自体は英単語でなんとなく理解できました。
8人で2人の先生でしたが、うち4人はすぐに波に乗れたので、実質2人に1人の先生に教えてもらいました。
私自身の出来は悪かったですが、波に遊ばれて楽しかったです。

I was really worried because my return flight was late at night, but I felt relieved when they came to pick me up on time. The airport was dark and hard to navigate.

帰りの便が深夜なのですっごく心配でしたが、時間通りお迎えにきてもらい安心しました。空港も暗くわかりにくい状態( ;∀;)

It was my first time going abroad with everything booked in advance. Previously, I had only made reservations for options, and while they picked me up, no one came to take me back ( ;∀;). This time, they arrived on time and made it easy for me to find them.

海外にすべて予約して行くのが、はじめてでしたが前にもオプションだけ取って行きましたが迎えは来ましたが帰りの迎えが来ない( ;∀;)今回は時間通りにわかりやすく迎えに来てくれました。

I saw in the reviews that there were few Japanese people, but coincidentally, the crew on our cruise included second-generation Japanese, so they felt very Japanese! The other two crew members were also friendly towards the Japanese guests, and we had a fantastic time! There were about ten Japanese participants as well! The scenery was amazing!

口コミを見ていると日本人が少ないとありましたが、
たまたまなのか私達がのったクルーズのクルーが2世の人で、もはや日本人でした！
その他2名のクルーも日本人に対して友好的で、すっごく楽しめました！参加の日本人も10名くらいはいました！景色も最高でした！

I couldn't board the bus I had reserved due to an unexpected event, so I called the Japanese-speaking phone number. When I explained the situation and requested a time change, they responded quickly! Thank you very much. I would like to make a reservation again when I go to Hawaii. The driver was also a wonderful person! The bus was full, with all the other passengers being foreigners except for us.

ハプニングで予約していたバスに乗れなくなり、日本語対応の電話番号に電話しました。
理由を話して時間変更をお願いしたら迅速に対応していただけました！本当にありがとうございました。またハワイに行く時は予約させていただきたいです。
運転手さんも素敵な方でしたよー！乗客はうちら以外皆外国の方で満員でした。

I had a great time starting with the Polynesian Show, followed by Presley and Michael! I would like to see it again when I travel to Hawaii!

ポリネスアンショーから始まり、プレスリー、マイケルととても楽しめました！
またハワイ旅行の時には、観たいと思っています！

It was my first time paragliding, but the staff were kind and attentive, making it a reassuring experience. It was the perfect activity for a 60th birthday celebration. Thank you very much!

初めてのパラセーリングでしたが、スタッフの方々が親切丁寧で安心して体験することができました。還暦祝いにはサイコーのアクティビティでした。　　ありがとうございました。

I was picked up about 15 minutes later than scheduled, but they made sure to take me to the airport safely. I was also happy when they spoke to me with a smile while unloading my luggage at the airport.

予定時刻より15分くらい遅れて、迎えがしましたが、しっかり空港まで送って下さいました。
空港について荷物を降ろしていただいた時にも笑顔で話しかけてくださって嬉しかったです。

The wind was strong, so the boat swayed more than I expected, and it felt like I was on a roller coaster! The scenery was also very beautiful, and it was a valuable experience. However, when I got off the boat, I found that the stroller I had left at the reception (or rather, I was told to leave it there and it was propped up at the reception) had been stolen. It was careless of me to bring it along.

風が強かったので、想像以上に船が揺れて、ジェットコースターにでも乗ったような感覚でした！景色もとても素敵で貴重な体験だったのですが、船から上がると、受付に預けていた(というか、ここに置いておいてと言われて、受付の所に立て掛けていた)ベビーカーが盗まれていたという。。持って行ったのは不用心でしたね(>_<)

It was the best sailing experience, enjoying a Mai Tai in hand! Shortly after departure, we were able to see turtles swimming.

This time, I participated with my mother, but it seems like it would be perfectly fine to join alone as well. There were just under 40 people on board, with only two other groups of Japanese participants. Most of the attendees were not Japanese, which added to the overseas atmosphere and made it even more enjoyable. It's completely fine if you don't understand English. Before boarding, we took a group photo, which can be purchased for $20 after disembarking for those who wish to.

You do get quite wet when boarding and disembarking. Those at the front of the boat (the side where you get on and off) got splashed directly by the waves and were pretty soaked. The sun was strong on the boat, but once we set sail, the wind felt really nice. As long as you apply sunscreen properly, sunburn shouldn't be an issue.

The boat does sway quite a bit during the trip, so if you're prone to seasickness, it's definitely a good idea to take some motion sickness medication to ensure you can enjoy the experience. A few people were struggling with seasickness.

It was so much fun and felt great, so I would like to participate in the sunset sailing next time.

マイタイ片手に楽しめる最高のセーリングでした！出航してまもなく亀が泳いでいるのを見ることができました。
今回は母と2人で参加しましたが、1人でも問題なく参加できそうです。
乗船人数は40人弱で他の日本人参加者は2組。日本人じゃない方がほとんどなのも、海外に来ている雰囲気をより味わえて楽しいです。英語はわからなくても全く問題ないです。乗船前にグループごとに記念撮影をし、希望者は下船後に20ドルで購入できます。
船に乗り降りする時に結構濡れます。また船の前方(乗り降りする側)にいた人達は波が直接かかるのでかなり濡れていました。船上は日差しが強いですが、出航してしまえば風がとても気持ち良かったです。日焼け止めをしっかり塗っておけば日焼けも問題なかったです。
船は途中結構揺れるので、船酔いが気になる方は酔い止め薬を飲んでおいた方が確実に楽しめます。何人か船酔いに苦しんでました。
とても楽しくて気持ち良かったので、今度はサンセットセーリングにも参加したいと思います。

My family and I were very impressed. We were able to see a kaleidoscope of fishes even a shark and leopard stingray. We were even able to see large leather back sea turtles. Definitely worth it

The staff, boat, and experience was awesome! The only thing I wish was a bit more clear is the check in time is actually 30 minutes before you load the boat. We walked and had to kill 30 minutes in the heat.

The first time I learned to surf was at Ala Moana, the second time in Lahaina on Maui, and this time I took lessons in Waikiki. There were so many people that I almost collided with others, and since I couldn't avoid them, I had no choice but to jump off my board, which was a bit scary. Well, since this is the birthplace of surfing, I guess it's to be expected. The waves were also higher this time, making it tough for the students. I definitely want to try again.

1回目はアラモアナで、2回目はマウイ島のラハイナ、そして今回はワイキキでサーフィンを習いました。人が多くてぶつかりそうになったり、よけられないからボードから飛び降りるしかないので少し怖かったです。まぁサーフィン発祥の地なので仕方ないかな、波も今回は高めなので、レッスン生にはきつかったです。またリベンジしたいと思います。

The guide, who was fluent in Japanese, taught us various things and made everything easy to understand! That guide was also fluent in English and Chinese. It was my first time on a submarine, so I was excited the whole time. However, I felt there were a bit fewer fish than expected, but I was very satisfied because I got to see a sea turtle! Being able to see the depths of the ocean at 30 meters was truly mystical! I highly recommend this tour!

日本語がペラペラなガイドさんがいろいろ教えてくださり、分かりやすかったです！そのガイドさんは英語、中国語もペラペラでした。
潜水艦は初めてだったので終始興奮でした
ただ、お魚がちょっと少なかったかなという印象でしたが海ガメにも出会えたのでとっても満足です‼️３０メートルも深い海の中を見ることができてとても神秘的です！おすすめツアーです！

The pickup from Waikiki Beachcomber to the airport was on time and included the tip, so it was easy without worrying about the tip.

ワイキキビーチコマー→空港
時間どおりのお迎えでチップも込みだったので
チップの心配をせず楽でした