All Reviews for Family & Accessible Travel

At the counter, it took a while, and even after getting on the van, it took more time. Since this is different from a tour, it felt a bit hectic to be in Hawaii and waiting. I waited patiently. Although we were among the last to arrive at the hotel, as long as we got there safely, it was within my acceptable range.

カウンターでまず時間かかりバンに、乗っても時間かかりました。
ツアーとは違うのでまぁハワイまで来て慌しいのもなんなんで。
気長に待ちました。ホテルも最後の方でしたが無事着いたらいいので
許容範囲。

It was easy!
However, I dozed off and missed my hotel stop (laughs).
They don't check the passengers properly to drop you off, so you have to confirm yourself when to get off.
It's nice that the tip is included, making it clear and convenient.

楽チンでした！
ただ眠くてウトウトしてたら、降りたいホテル通り過ぎてました(笑)
乗ってる人をちゃんとチェックして降ろしてくれるわけではないので、自分で確認して降りないといけません。
チップ込みなのはわかりやすくてありがたいです。

It was the best parasailing experience with a stunning view of Waikiki Beach from above! At the end, I mysteriously splashed into the sea, but that was also refreshing and fun! The guide was friendly, and I would love to experience it again if I go back!

ワイキキビーチを空から一望でき、最高のパラセーリングでした！
最後謎に海にぽちゃんと浸かりますがそれも気持ちよくて楽しかったです！
ガイドさんもフレンドリーでまた行ったら体験したいです！

Until now, we had been on tours, but this time it was our first overseas trip as a couple. We were able to create memorable memories in Hawaii by using your shuttle bus.

今まではツアーでしたが今回初めて夫婦だけの海外旅行でした。。
貴社のシャトルバスを利用し思い出に残るハワイ旅行が出来ました。

I requested transportation for both my arrival and departure. I was surprised by how early the hotel pickup time was for my return to the airport compared to my flight time—was it really that early?! However, perhaps because it was Friday, the security checkpoint was extremely crowded, so in the end, that timing might have been just right (according to the driver, there was also traffic on the way to the airport). Thanks to this, I was able to head back home without feeling rushed at the end.

行き帰りともにお願いしました。帰りの空港行きはフライト時間に対してホテルのピックアップ時間が思いのほか早くて、こんなに早いの⁈と驚きましたが、金曜日だったせいか保安検査場がすごく混んでいたので、結果としてあの時間でよかったのかも（運転手さん曰く、空港までの道も渋滞していたようでした）。おかげで最後に焦ることなく帰国の途につくことができました。

I arrived at the pickup location almost on time. I used Hawaiian Airlines to return home, and there were two drop-off locations. When I mistakenly tried to get off at the wrong one, they kindly guided me to the correct one. When I got off at the designated location, they also helped me with directions in a very polite manner. I chose this service because it was affordable, but both times the staff were kind and attentive, and I definitely want to use it again.

　ほぼ予定時間通りピックアップ場所に到着、ハワイアン航空利用で帰国ですが、降車場所が二か所あり間違えて降りようとしたとき、優しく違う旨誘導してくれました。
　正規場所で降車するときも、方向など丁寧に誘導してもらい助かりました。
格安ということで利用しましたが、往復とも担当者は親切、丁寧でまた是非利用したいと思います。

Last time, I participated in the sandbar, and this time I challenged myself with parasailing. Since it was mentioned in the experience reports, I thought it would be pointless to get seasick, so I took motion sickness medication to be fully prepared. On the day of the activity, we were blessed with good weather, and it was refreshing. I participated with a friend (both of us are 65 years old), and it became one of our precious memories in Hawaii. However, it was unfortunate that I didn't have cash on me, and while I was processing the payment for the photos with my card, the shuttle left, making us wait for about 30 minutes. I wondered if there was no confirmation before departure.

前回はサンドバーに参加させて頂き、今回はパラセーリングに挑戦となりました。体験談にも書かれておられたので、船酔いをしては、元も子もないと思い酔い止めを飲んで万全の体制を整えました。当日は天候にも恵まれ、爽快の一言です。友人と二人(共に65歳)での参加でしたが、喜んでくれハワイでの貴重な思い出の一つとなりました。ただ、残念だったのは現金を所持しておらず、写真代をカード決済している間に送りの車が行ってしまい30分程待たされました。発車前の確認はないのかと疑問に思いました。

The captain seemed to have a great vibe and made us feel at ease. I chose the 90-meter option, but I think height didn't matter. I wasn't asked beforehand if I wanted the 90 meters, though.
However, it didn't feel scary at all; it was quite pleasant. Water Japon was very kind to us. (laughs)
At the end, when I gave a tip, they were really happy.

ノリが良さそうな船長(キャプテン)が和ませてくれます。90メートルを選びましたが、高さは関係なく上げられたと思います(;o;)事前に90メートルですね？なんて聞かれなかったので。
でも怖い感じはなく気持ち良かったです。水ジャポンは優しくしてくれました。笑
最後にチップを渡したらすごく喜んでくださいました。

I ended up going outside without knowing which exit to take, but when I used the service, there was a staff member waiting at the exit! They gathered the passengers and guided us to the bus stop.

I had to wait a little at the bus stop, but since I arrived early in the morning and was traveling alone, it was very convenient. There are many hotels that are eligible for the shuttle service, and they even took me to my hostel! ★

どこの出口かわからないまま外に出てしまいましたが、私が利用した便の時は、出口で係りの方が待っていてくれていました！利用者を集めてから、乗り場まで案内してくれました。
バス乗り場では、少し待ちましたが、早朝着便で、1人での利用だったのでとても便利でした。送迎対象ホテルも多く、ホステルまで送ってくれました★

Since it was a domestic flight from the Big Island to Honolulu, it was a bit confusing and I felt a little lost. It took some time, and the waiting felt long, but I was safely transported to the hotel. Thank you very much.

ハワイ島よりホノルル国内線でしたので、ちょっとわかりずらく少し戸惑いました。
時間がかかり待ち時間が長い感じがしましたが無事ホテルまで送迎して頂きました。
ありがとうございました。

Thank you for picking me up at the hotel on time and for the smooth transfer to the airport.

I would like to use your services again for my next trip.

ホテルまで時間通りにお迎えに来て頂きスムーズに空港まで送迎して頂きました。
ありがとうございました。

次の旅行でもお世話になりたいと思います。

I arrived about 15 minutes late, but I was informed that the road was congested. The loading and unloading of luggage was also done carefully, which was great.

15分ほど遅れてきましたが、道が混んでぃたとの説明がありました。
バゲージの積み降ろしも丁寧で良かったです。

It was my first show. I didn't have high expectations, but it was surprisingly fun and a great show. I would like to go again if I have the chance.

初めてのしょうでした。きたいはしていませんが思った以上にすごく楽しくて良いショーでした。また機会があれば行きたいです。

This was my second time using Roberts Hawaii. The outbound trip was good, but on the return, I used Hawaiian Airlines for the first time and was dropped off at a location for a different country, not for Japan. The Japan line was quite far away, and I ended up walking a lot while getting lost outside. If there is such a distance, I wish they could drop us off according to our return destinations.

ロバーツハワイを利用させてもらうのは今回で2回目だったのですが、行きは良かったのですが帰りが、初めてハワイアン航空を利用で降ろされた所が、ハワイアン航空だけれども、日本行きの所では無く違う国に行くラインの所でした。日本行きはかなり遠くの場所で外に出て迷いながら大分歩く羽目に。。
こんなに距離があるなら、どこに帰国かでそれぞれ降ろして頂けると良いのになと思いました。

I used this service for domestic flights from the remote islands and for my first trip to Honolulu. The staff were friendly, and I was able to arrive at the hotel with peace of mind. I would like to use it again.

離島からの国内線移動ならびに初のホノルルだったため、利用しました。
スタッフの方も感じよく、安心してホテルまで到着出来ました。また、利用したいと思います。

- This is my second time, and the woman in charge at the airport kindly guided us, which made my husband and me, who don't understand English, feel at ease.
- We were dropped off in front of the hotel, and it was reassuring that we were given clear instructions to wait in the same spot for our return.
- When heading to the airport, there was hardly any wait time for the pickup, which was great. Also, when getting off, the staff kindly provided directions, which was very helpful.
- I felt that the employee training was thorough. I definitely plan to use this service again next time.

・今回が２回目ですが、空港から降りて係りの女性が丁寧に案内してくれて、　英語はわからない私たち夫婦でも安心できました。
・ホテル前で降ろしてもらい、帰国時は降ろしてもらった場所で待つよう丁寧　に指示してくれて安心しました。
・空港に向かう際、ピックアップ時間の待ち時間が殆どなく、良かったです。　また降車する際、丁寧に方向など指示してくれて助かりました。
・従業員教育がしっかりしていると感じました。是非次回も利用したいと考え　ています。

I liked that it was easy to find the location since it was near Hilton, and the travel time was minimal. I was worried that traveling by boat might make me feel sick, but it was not a problem at all. The staff spoke only English, but they were very considerate, making it easy for beginners, and they entertained us with some broken Japanese. We started at 9:00 with six participants, and there were three other groups with two participants each, but everything went smoothly, allowing us to enjoy the other activities. Some tours can take up a lot of time just for travel, so I plan to sign up for this tour again next time.

ヒルトンのところから出ているため、場所も分かりやすく、移動時間も最短で気に入りました。船の移動が気持ち悪くなるか心配でしたが、全く問題ありませんでした。スタッフは英語だけですが、初心者の方にも問題ないくらい気遣いをされていて、片言の日本語で楽しませてくれていましたよ。9：00スタートでしたが、6名で参加し、他に2名参加が3組おりましたが、スムーズに進み、他を楽しむことができました。ツアーよっては移動時間だけで時間がとられてしまうため、次回もこのツアーに申込む予定です。

It was a course without Japanese guidance (although it seems there is Japanese guidance available through headphones, which I didn't use), but I understand enough English, so it wasn't a problem. Everyone else was foreign, and I was a bit fed up with the number of Japanese people in downtown Honolulu, so it was nice. There was a sense of universality when the Canadian child next to me asked, "Where's Nemo?" Seeing the submarine surface near the boat was exciting. I enjoyed seeing beautiful fish, rays, and turtles (it would have been even better if sharks had appeared), and it was my first experience diving into the ocean from a submarine, which was interesting. It was a smaller submarine with small windows, but I think it was sufficient.

日本語案内ではない時間のコースでしたが（ヘッドフォンで日本語案内はあるようだが使用せず）そこそこ英語がわかるのでまあ問題なし。
自分達以外は外国人で、ホノルルの街中が日本人だらけで少しウンザリしていたのでちょと良かったです。
隣のカナダ人の子供がニモはどこ？という言葉に世界共通感がありました。
沖で船の近くに潜水艦が浮かんでくる様子はウキウキしました。
きれいな魚やエイやカメがみられて楽しかったですし（サメでも出て来たらもっと良かったけど）、潜水艦で海に潜るという体験が初めてのことで面白かったです。
窓の小さい方の潜水艦でしたが十分だと思います。

It was amazing! We saw quite a few turtles and I got some awesome pictures of them. The crew was great and very accommodating. The ride with the sails up was totally a great experience. This excursions was the highlight of our vacation! I would recommend it to everyone!

Michael's dance show was amazing. The hula show was also authentic and powerful. Everyone is saying it was great to have the VIP seats.

マイケルのダンスショーが最高でした
フラショーも本物で、迫力ありました
ＶＩＰ席でしたがこちらにして良かったとみんな言ってます

It was the most enjoyable activity I participated in. I recommend the 150m option. The views of Honolulu's streets and Diamond Head were beautiful.

一番参加して楽しかったアクティビティです。150mがオススメ。ホノルルの街並みやダイヤモンドヘッドが綺麗に見えました。

Last time, we enjoyed the sunset on the same boat during the "Sunset Sailing," but this time we experienced the "Full Sun Sailing." This is Hawaii! This is Waikiki! We thoroughly enjoyed it on board. It was just right for the silver couple.

前回は同じ船で「夕陽セーリング」でサンセットを楽しみましたが、今回は「太陽がいっぱいセーリング」、これぞハワイ！これぞワイキキ！を船上で満喫しました。シルバーカップルには程よかったです。

Since the tip is included, I felt at ease even before exchanging money. They stopped by other people's hotels and properly dropped me off right in front of my hotel, taking care of my luggage as well.

チップ込みとのことだったので、両替前でも安心。
他の人たちのホテルに寄ってきちんと自分のホテル前までつけてくれて、バゲージも下ろしてくれます。

Compared to other companies, the quality of the cars is average, and there is no Japanese support. Therefore, it gives the impression of being relatively expensive. They picked me up at the Kahala Hotel, and unusually for overseas, they seemed to have arrived 15 minutes early.

他社に比べると車のクオリティは普通で、日本語対応もありません。よって他と比較すると割高な印象です。
カハラホテルに迎えに来ていただきましたが、海外では珍しく15分前には到着されていたようです。

I was TERRIFIED to go parasailing. The team that took us out was funny, lighthearted and made me feel completely at ease. What an incredible experience and a lifetime memory as part of our round-the-world honeymoon! Thank you for everything!! Highly recommend this to anyone who has even an inkling of a desire to go! ♡

I participated in the 150m event ^ - ^
At first, I was anxious, but the staff member was really upbeat and it was so much fun!
However, for those who are prone to seasickness, taking motion sickness medication is a must.

150m参加しました^ - ^
最初不安でしたが、従業員の兄さんのノリが良く最高に楽しかったです！
ただ、船酔いしやすい人は必ず酔い止め必須です。

Challenging myself to 150 meters. At first, I was nervous, but once I started flying, it felt amazing. The blue ocean spread out below me, I could feel the blue sky close by, and the refreshing breeze was just perfect. If you're going to fly, go for 150 meters!! There’s absolutely no fear. I highly recommend you try it!

150メートルに挑戦。最初はハラハラドキドキでしたが、飛び始めたら最高の気分。青い海が眼下に広がり、青空を近くに感じ、気持ちいい風が当たり最高でした。飛ぶなら150メートル！！怖さは全くありません。ぜひ挑戦してください。

It was a plan from a major tour company, but since the return transfer was an optional add-on, I chose this option because it was cheaper. We were about 10 minutes late compared to the major pickup time, but the driver helped with loading and unloading the cases, and we made a few stops, yet we still made it to the airport with plenty of time. Although it wasn't in Japanese, there were no issues at all. I would like to use this service again next time.

大手ツアー会社のプランでしたが、帰りの送迎はオプションで付けるものだったので、それよりこちらの方が安かったので利用させてもらいました。大手ピックアップの時間より10分程遅れましたが、ドライバーさんがケースの積み下ろしをして下さり、何ヶ所か寄りましたが、空港にも全然間に合いました。日本語ではありませんでしたが、何も問題ありませんでした。次回もまた利用させていただきたいと思います。

It was fun! The staff were kind, the explanations were easy to understand, and they took a lot of photos. It was the best entertainment! I want to try again. Thank you!

楽しかった!
スタッフさんも親切で説明も分かりやすく写真もたくさん撮ってくれて最高のエンタメでした!
また挑戦したいです。
ありがとうございました!

With a variety of shows including hula dance, fire dance, Michael Jackson, and Elvis Presley, I thought this price was a great deal, especially with the large buffet included. You can also take photos as long as you don't use flash.

フラダンス、ファイアーダンス、マイケルジャクソン、エルビスプレスリーと盛りだくさんのショーに加えて、大ボリュームのビュッフェがついてこのお値段なら安いと思いました。また写真もフラッシュをたかなければ撮影出来ます。