All Reviews for Family & Accessible Travel

Check-out at the hotel was at 12 PM, and my pick-up was at 12:30 PM, so I waited by the hotel poolside while having lunch. Since the driver makes a few stops at different hotels in Waikiki, it takes a little time. I wasn't paying close attention to the airline area, but the driver called for me, so that was good. Since you can make a reservation in advance, you can plan your schedule during that time, which is why I always request it.

ホテルのチェックアウトがPM12時でお迎えが12時30分だったので
ホテルのプールサイドでランチしながら待ってました。
ワイキキは何ヶ所かホテル回るのでちょっとは時間かかります。
エアラインの所がきちんと見てなかってドライバーさんが
呼んでくれたのでよかったです。事前に予約できるのでその間の
スケジュールも考えれるのでいつもお願いしてます。

For the past few years, I have been using the shared bus service from HIS between Waikiki and the airport, but this year I decided to use an English-speaking shared bus service since it was $1 cheaper. I was surprised that even though my return flight was around 2:30 PM, the pickup time was at 10:15 AM, which felt very early! Moreover, the bus didn’t arrive at all. Just when I was about to call after the pickup time exceeded 15 minutes, the bus finally showed up, which was a relief.

Once I got on, we seemed to circle around Waikiki hotels. After picking me up, there were still three or four more pickups, which was surprising! That early pickup time was for this reason, I realized.

The HIS limousine allows you to load your suitcase right next to the driver's seat, so even though the seating is cramped, this bus had a luggage area inside, which made it nice to sit comfortably.

On the English website, there are shared bus services from the airport to Waikiki and vice versa for about $20 round trip, so it would be great if Veltra could offer that as well. Even on the English site, they wouldn’t accept a single person, and for someone traveling alone in Hawaii, this seems to be the lowest price for the shared bus from Waikiki to the airport.

Although we circled around Waikiki hotels, it felt like a final farewell as I got to see various hotels and streets in Waikiki, and I thought, "This isn’t so bad after all."

ここ数年はHISのワイキキ→空港の混載バスを利用していましたが、
今年はHISより＄１安いので久しぶりに英語の混載バスを利用しました。
14時半くらいの帰国便なのにピックアップの時間が10時15分で早くてビックリ！
しかも、全然バスが来ない。
ピックアップ15分超えてを電話しようと思ったらバスが来たのでひと安心。
乗り込むとグ～ルグル、ワイキキのホテルを回ったかな？
私をピックアップした後も３，４組のピックアップがありビックリ！
早すぎるピックアップの時間はこのためだったんだ～。と。

HISのリムジンは運転席の横までスーツケースを載せるので
リムジンでもキッチキチの座席ですが、こちらは車内に荷物置き場があり
ゆったり座れるのがよかったです。

英語のサイトでは空港→ワイキキ・ワイキキ→空港で往復＄20くらいの
混載バスがあるのでベルトラでも扱ってもらえるとありがたい。
英語サイトでもひとりの受付はしてもらえず、ひとりハワイでは
ワイキキ→空港の混載バスはこれが底値かな。

ワイキキのホテルをグ～ルグルだったけど、最後のお別れみたいに
いろんなワイキキのホテルやストリートを見られ、これはこれでいいのでは？
と、思いました。

Even though I usually wakeboard, I got seasick, and my two friends took motion sickness pills but still felt sick! It seems like it was a bit of a rough day on the waves. The weather was nice, and the scenery was amazing! Also, it seems like we should have mentioned that we wanted someone to take our pictures at the beginning (for $30), but we didn't have any. Haha.
This is how it goes for those of us who struggle with English... Haha.

普段ウェイクボードをする私でも船酔いし、友達二人も酔い止めを飲んでいたのに、船酔いしました！ちょっと波が荒い日だったみたです。天気はよく景色は最高でした！あと最初に写真を撮ってほしい人は(30ドル)言っておかないといけなかったみたいで、私達のはありませんでした。笑
英語が苦手組はこんな感じです…。笑

The view was amazing, but looking straight down can make you lose your balance, so I think it's not scary to look straight ahead or to the side.

見渡す景色は最高でしたが、真下を向くとバランスを崩しやすいので、真正面や真横を向くと怖くないと思います。

It took about 20 minutes by boat to reach the submarine, and we enjoyed the journey as well ^ - ^

It's not often that you get to experience being on a submarine, and I participated with seven friends, filled with excitement. The best part was that we were lucky enough to see a sea turtle! ♡

The staff's service was also very good, and I was very satisfied!!

沖まで20分くらいかけて船で、潜水艦の所まで行く道中も楽しめました^ - ^

潜水艦なんて中々乗る経験が出来ないのと、ワクワク感いっぱいで友達7人で参加させていただきましたが運が良い事にウミガメが観れた事が一番嬉しかったです♡

スタッフさんの対応もとても良く満足でした！！

The crew was very entertaining! At first, I thought it would be scary, but once we took off, I felt no fear at all. In fact, it felt more stable than the boat, even though it was shaking a bit, haha. I did feel quite nauseous from the boat ride, so it might be good to have some motion sickness medication available.

We were in a group of four, and since we boarded the boat one group at a time, there was some waiting time. For those who are prone to motion sickness, that might be tough. However, it truly turned out to be a wonderful experience! If you can endure the nausea, it will become a fantastic memory!

クルーの方もとても楽しませてくれました＼(^^)／
最初は怖いと思っていましたが、飛んでしまったら全く怖さなどなく、むしろ船より揺れる感じは安定感がありました笑
船酔いで結構気持ち悪くなってしまったので、酔い止めがあるといいかもしれないです。
私たちは4組一緒に船に乗り、一組ずつ順番なので、船での待ち時間があります。その間、酔いやすい人はきついかもしれないです汗
ただ、本当にとても素敵な時間になりました！酔いは我慢すれば最高の思い出になります！！

It was truly American entertainment. Absolutely professional!! I enjoyed it thoroughly even from the second floor. I will come again next year. Mahalo!

アメリカンエンターテーメントそのものでした。まさにプロフェッショナル！！
二階席でもじゅうにぶんに楽しめました。また来年も来ます。マハロ！

After arriving at the airport, there was someone holding a sign for "Roberts Hawaii" right at the exit. I communicated my name to this person, and after confirming my reservation, they guided me to the bus stop. It was great that the bus stop was so close to the exit. I'm not very good at English, but the guide clearly communicated to the staff waiting at the bus stop, saying, "This luggage is for the XX Hotel," so I felt reassured. Thank you again!

空港到着後、出口すぐで
「Roberts hawaii」の案内板をもった方がいらっしゃいました。
この方に名前を伝え、予約を確認頂いたあと、バス乗り場までご案内頂きました。
出口からすぐの場所が乗り場で有難いです。
英語は苦手なのですが、案内の方が、バス乗り場で待機するスタッフに「この荷物、〇〇ホテルまで」としっかり伝えてくださったので、安心でした。
また宜しくお願いします。

We arrived at the hotel almost on time, and the driver, full of service spirit, took us to the airport while introducing us to places associated with former President Obama. I could only catch bits of the English, so I could only understand it vaguely, but the other passengers (mostly Westerners) seemed very happy.

When we arrived at the airport and were getting off, I missed hearing "AirAsia" and got off at the wrong stop, but that was my mistake.

ほぼオンタイムでホテルに到着、
サービス精神の溢れるドライバーで
オバマ元大統領に因んだ土地をわざわざ紹介しながら空港へ向かって下さいました。
英語が所々しか聞き取れず、こんな感じかな？としか理解できなかったのですが、
他の乗客（ほぼ欧米人）はとても大喜び といった感じでした。

空港に着いて降りる際、
「エアアジア」を聞きそびれ、降り間違えてしまいましたが、それはこちらの落ち度です。

It was a shuttle bus to the airport early in the morning, and since it was my first time, I didn't know where to get off. However, the kind driver helped me out, and it was the best service. The driver was also friendly to the other passengers, which I really appreciated!

早朝の空港までの送迎シャトルバスでしたが初めてのこともあり降車場所が分かりませんでしたが、親切な運転手が教えてくれて最高の対応でした。他の乗車客にも親切な対応をしていて好感が持てました❗

My clients had nothing but good things to say about this experience!

Thank you for coming on time despite it being early in the morning. I feel reassured knowing that Mr. Roberts will pick me up according to my flight schedule. The fixed rate is also appealing, as there's no need to worry about calculating tips. However, since it's a shared ride, it does take some time as we stop at various hotels.

早朝にもかかわらず時間通りに来て貰えてお世話になりました。ロバーツさんにお願いすると搭乗便に合わせて迎えに来てくれるので安心です。料金も定額なので、面倒なチップの計算も必要ないところも魅力です。ただ混乗なので色々なホテルを回っていくのでその分時間を取られます。

I was picked up in the domestic terminal, but this time the person who came to greet me was wearing a yellow aloha shirt instead of the trademark green or blue aloha shirt that Mr. Roberts usually wears, so I didn't notice him right away even though he was very close by. It was due to my preconceived notions, though...

国内線ロビーに迎えに来て貰ったのですが、今回は迎えの方がロバーツさんのトレードマークのグリーンかブルーのアロハではなく、黄色いアロハを着ていたので、すぐ近くに居たのになかなか気がつきませんでした。こちらの先入観のせいですが…。

I was quite anxious about participating alone as a woman and my limited English skills, but surfing in Hawaii was something I had wanted to do for three years, so I decided to go for it!

To my surprise, I heard a lot of Japanese being spoken here and there! There were people who chatted with me and created a fun atmosphere, and the person in charge, who was American, also used some broken Japanese like "more forward." Thanks to their support, I was able to stand on the board from my very first try! It was so much fun that I decided to start surfing back in Japan too!

英語もつたなく、女性の1人参加ということで不安は多々ありましたが、ハワイでサーフィンするのは3年越しのやりたかったことだったので思い切って参加してみました！

すると、割とあちらこちらで日本語が飛び交ってる…！色々喋りかけてくれて、楽しい雰囲気にしてくれる人や、担当してくれた方もアメリカの方でしたが「もっと前」などカタコトの日本語も駆使してくれましたよ^^
その方のサポートもあり、1回目からボードに立つことができました！！
すごく楽しかったので、日本でもサーフィン始めようと思いました☆

I used the service for my arrival flight at Honolulu Airport at 20:30. I only speak Japanese, and it was my first time using a night flight, so I was nervous because the voucher said to find and approach the staff myself. However, I was relieved to see the staff waiting for me with my name sign. When I think about it, it's a normal thing, but... Also, there were stairs at the entrance of the accommodation, but they helped carry my luggage up the stairs, which was a great help. Since I wasn't expecting much from the service, it turned out to be a pleasant surprise.

20:30ホノルル空港到着便で利用しました。
日本語しかできなく、夜便利用も初めてなのに、バウチャーには自分で係の人を探して声をかけろと書かれていてドキドキでしたが、係の人が私のネームサインを持って待っていてくれホッとしました。考えてみれば当たり前のことですが…
また、宿入り口まで階段がありましたが、階段の上まで荷物を運んでくれ、助かりました。
サービスについては期待していなかっただけに良かったです。

Despite being inexpensive, the shuttle service was comfortable. After waiting for 10 minutes past the scheduled pickup time without the bus arriving, I became worried and contacted the emergency contact, but they arrived properly. Since the hotel had two lobby areas, it would have been better if they had specified the details more clearly.

安かったにもかかわらず快適な送迎でした。
迎えの時間から１０分経過してもバスがこなく、心配になり緊急連絡先に連絡しましたがちゃんと来てくれました。
ロビーが2箇所あるホテルだったので細かく指定してくれればより良かったと思います。

The only activity on this trip made me a bit nervous, but the person who picked us up was very cheerful, which helped me relax! The crew didn't speak Japanese, but since I didn't want to get wet, I communicated in English not to drop me in the water, and they asked, "No Japan?" They really made sure I landed safely on the boat without dropping me. There might be a little splash, but my swimsuit didn't get wet at all, so I was able to go home dry. They took 66 photos while we were flying, and they were all angles I couldn't have captured myself. I thought I should have bought a GoPro, but the photos turned out to be wonderful memories. I had so much fun that I want to fly about three more times!

今回の旅行で唯一のアクティビティで、少し緊張していたのですが送迎の方がとても明るい方でリラックスできました！
クルーの方は日本語が通じませんが、水に濡れたくなかったわたしは英語で水に落とさないでと伝えたら「ノージャポン？」って聞いてくれてほんとに落とさずにしっかりと船の上に着地させてくれました。
水しぶきで少し濡れることはありますが、着用していた水着は全く濡れることなく帰れました。
飛んでいる間の写真を66枚も撮影して頂き、自分では撮れないアングルの写真ばかりでGoProを買えばよかったなと思っていたのですが十分満足な思い出に残る写真となりました。
あと3回くらい飛びたいなと思うくらい楽しかったです！

It felt absolutely amazing! I wanted to stay up in the sky like that forever.

However, those who are prone to seasickness should be cautious. The people I was with were so exhausted that they couldn't enjoy the parasailing at all.

めちゃめちゃ気持ち良かった！
このまま空にいたいくらいでした

ただ、船に弱い方は要注意かもです。同乗の方々はパラセイルを楽しむどころではないくらいグッタリでした

They delivered it with a beautiful car and safe driving. I had to wait about 15 minutes at the meeting point. If there was going to be that much time, I would have liked to be informed. While waiting outside after arriving at the airport, I got thirsty and wanted to buy some water. Since it was a shared ride, I felt I couldn't leave the area.

きれいな車で安全運転で届けてくれました。待合場所で15分くらい待たされました。そんなに時間があるならひとこと言って欲しかったです。空港に到着して外で待たされる間に喉が乾いたので、水を買いたかったです。乗合の車のため、場所を離れたらいけないと思い動けませんでした。

I didn't know I could get seasick, but these guys came ready with meds and drinks. Super informative and care for your well being. My girlfriend had a blast and she was so excited to see turtles peeking out the waters. Awesome experience and thanks!

You can start hula dancing and enjoy dances from Polynesia and other regions. Randomly selected participants can challenge themselves on stage with conch shell blowing and dancing. The finale was an impressive fire dance. The MC's lively talk and jokes had everyone laughing, but it was a shame that I couldn't quite understand the English.

フラダンスを始め、ポリネシアなどの舞踊が楽しめます。
参加者からランダムで選ばれた人はステージで、ホラ貝吹きやダンスに挑戦できます。
最後は迫力満点のファイヤーダンスで締めでした。
MCの方の軽快なトークとジョーク的ななにかで周りが笑っていたのですが、
英語が今ひとつわからなかったのが残念でした。

The appeal of sailing is to enjoy the refreshing feeling of being in nature, with the sounds of the wind and waves. However, my experience was ruined by being surrounded by a loud group with booming music and party-like shouting. Next time, I will look for a small, private sailing tour.

セーリングの良さは、風の音、波の音など自然の中での爽快感を味わいたかったのですが、大音量の音楽と、パーティーのような大声での大騒ぎのグループに囲まれて、せっかくのセーリングが台無しでした。今度は少人数、貸し切りでのセーリングツアーを探します。

We were the only Japanese people, but the local staff were friendly and made us feel comfortable by saying words they knew in Japanese, like "yoroshiku" and "okonomiyaki"!

日本人は私達だけでしたが、現地スタッフの方が「よろしく」とか「お好み焼き」など、知ってる日本の単語を言いながら、フレンドリーに接してくれ、居心地も良かったです！

The pickup service upon arrival in Honolulu was terrible, but this service was really good. I communicated with the driver in English without any worries, and I appreciated the kind and careful handling of my luggage. Next time, I would like to request both pickups from here.

ホノルル到着時の送迎サービスは最悪でしたが、こちらのサービスは本当に良かったです。運転手の方とは英語でのやり取りでしたが何の不安もなく、親切、丁寧な荷物の取り扱いに好感がもてました。次回は、送迎の両方をこちらでお願いしたいと思いました。

The service was kind and good. The pickup at the hotel and the driver's response were significantly better than last year. If I have the opportunity to go again, I would like to request Roberts.

親切で良かったです。
ホテルでの迎えも、ドライバーさんの対応も昨年より数段良くなっていました。
又行くことが有ったらロバーツでお願いしたいと思います。

The service was kind and good. The welcome at the airport and the driver's response were much better than last year. If I have the chance to go again, I would like to request Roberts.

親切で良かったです。
空港での出迎えも、ドライバーさんの対応も昨年より数段良くなっていました。
又行くことが有ったらロバーツでお願いしたいと思います。

It was our first time in Hawaii for our honeymoon and our first experience with parasailing. We were quite anxious when our pickup didn't arrive even after the scheduled time, but we waited patiently, and eventually, they came 17 minutes late. (It seemed that everyone else except us was a foreign guest, and they probably weren't at the meeting point on time.)

Neither the driver nor the staff at the parasailing check-in spoke much Japanese, so we struggled a bit with our zero English skills, but the boat staff spoke a little Japanese and were friendly.

I thought they would take photos for us and we could buy the data later, but if I hadn't said anything, we wouldn't have had any photos taken. So, if you want pictures, it's better to confirm in advance.

The parasailing itself was very stable and not scary at all! It was a luxurious time where we could see the city and beach of Waikiki and Diamond Head all at once. The boat captain was a young man who successfully fulfilled our request for a "little splashdown," and he was skilled! Another male staff member was also very pleasant.

It probably depends on the sea conditions, but I didn't mind the boat's rocking at all, and I enjoyed the view from the boat during the waiting time. This is an activity I would love to experience again.

ハネムーンで初めてのハワイ、初めてのパラセーリング 体験でした。
ピックアップ時間を過ぎてもお迎えが来ず、かなりヒヤヒヤしましたが じっとその場で待ち、結局17分オーバーで無事来てもらえました。（私たち夫婦以外は全員外国人客で、どうやらピックアップ時間に集合場所に出てなかった様子）
ドライバーさんも、パラセーリング 受付のスタッフも、日本語はほぼ通じなかったので 英語力ゼロの私達は少し苦労しましたが、ボートのスタッフさんたちは少し日本語で話してくれましたし 気さくに接してくれました。
写真撮影は、勝手にしてくれて後でお金を払えばデータが買えると思っていて、特に何も言わなかったら 撮影してもらえてなかったので 写真が欲しい方は 事前に確認したほうが良いです。
パラセーリング 自体は、とても安定感があって全く怖くなかったです！ワイキキの街やビーチ、ダイヤモンドヘッドを一望できる、贅沢な時間でした♪
ボートのキャプテンは若い男性でしたが 「少しだけ着水」を見事希望通り叶えてくれましたし、上手でしたよ！もう一人の男性スタッフも感じ良かったです。
海のコンディションによるんでしょうが、ボートの揺れも気にならず、待機時間も船上からの眺めを満喫できて楽しかったです。
また体験したいアクティビティです。

There were only my husband and I who were Japanese, and the rest were all foreigners, but the staff supported us with their limited Japanese, which was very reassuring.
However, there was a group that got seasick, so they temporarily returned to the shore.
The catamaran sailing was pleasant and I highly recommend it; the snorkeling equipment was well-stocked, and they checked on us multiple times to see if we were okay.
I would like to use this service again, but I regret not knowing the typical tip amount and think I may have given too little.

日本人は私たち夫婦だけで、他は外国人ばかりでしたがスタッフは片言の日本語でフォローしてくれて、とても安心でした。
ただ船酔いしたグループがいたので、途中一旦もどり下船していました。
カタマランのセーリングは気持ちよくおすすめです、シュノーケル機材も充実していて何度も大丈夫か？と聞いてくれます。
また利用したいです、最後のチップの相場が分からなくて少なかったかなと、後悔しています。

I had a wonderful time from start to finish. The performance and Hawaiian music were absolutely fantastic, and the female duet performing Michael Jackson and Elvis Presley was very exciting. The dancers' movements were sophisticated, and I was so captivated by the final fire dancer that I forgot to breathe.

Lastly, I want to express my gratitude not only to the dancers and singers but also to the table service staff. Thank you for the excellent hospitality; it was thanks to you that I was able to enjoy this memorable time in Hawaii. Mahalo.

最初から最後まで、素晴らしい時間を過ごしました。演奏・ハワイアンミュージックは最高に良かったし、女性のデュエット・マイケル・ジャクソン・エルビスプレスリーを演じた方は、とてもエキサイティングでした。
ダンサーたちの動きは洗練されていて、最後のファイヤーダンスのダンサーは息をするのも忘れるくらい見入ってしまいました。
最後に感謝を伝えたいのは、ダンサーや歌手の皆さんだけではなく、テーブルサービスされているスタッフの方たちもです。最高のもてなしをしていただき、このハワイの思い出深い時間を過ごせたのもあなたたちのおかげです。『Mahalo』

Perhaps because there were many customers, they arrived a little later than the scheduled pickup time. However, there were no issues with the timing, and they took me to the airport without any problems.

お客さんが多いからか、ピックアップ予定の時間より少し遅れてきました。でも時間的には問題なく空港まで連れて行ってくれました。