All Reviews for Wheelchair Accessible

It was a transfer from the hotel to Honolulu Airport, and since the hotel was located in a busy area of the city, I was worried whether they would arrive on time, but they came to pick me up almost on schedule. However, it was unfortunate that I was seated in the back, close to full capacity, and water was dripping from the air conditioning, which was a bit uncomfortable.

ホテルから、ホノルル空港までの送迎だったのですが、街中の混雑する地域のホテルだったため、予定通り迎えに来てくれるか不安でしたが、ほぼほぼ時間通りに迎えにきてくれました。
ただ、残念だったのが、満席に近かったため後ろの席だったため、クーラーからの水がポタポタ落ちてきて、ちょっと不快でした。

Rocky picked us up right on time and transported my family across the island for the city tour and Pearl Harbor tour. He was incredibly knowledgeable and answered all our questions. Pearl Harbor is a place that all should visit to get a sense of the importance of remembering those who made the ultimate sacrifice for their country! Great tour overall!

The driver was terrible. It felt like they thought all Japanese people don't understand English, and they had a condescending attitude and behavior. I understood everything they were saying, which was very unpleasant. Their lack of motivation for the job was evident, and I thought if they disliked it so much, they should just change jobs.

最悪なドライバーでした。日本人は全員英語がわからないと思っているのか、馬鹿にした態度や言動を取っていて、何を言っているかこちらは全部理解していたのでとても不愉快でした。仕事に全くやる気がないのが態度に出ていて、そんなに嫌なら職変更すればいいのにと思います。

This was my first time there and it was great and very informative. The tour guide was very impressive with all the history of Hawaii and very proud of it.

This is my second time using this service, and the pickup at the airport is very easy to understand, which gives me a lot of peace of mind. However, since the arrival flights are almost at the same time, I felt that the waiting time for other customers was a bit of a waste.

今回、二回目の利用ですが、空港での出待ちもわかりやすくて、とても安心感があります。
ただ、到着便がほとんど同じくらいのためか。他のお客さん待ちの時間がもったいないな～と思いました。

Last time, I used another company's shuttle service and ended up walking a long distance, waiting for about 30 minutes on a bench, which was terrible. So this time, I chose Roberts. I just said my name at the counter to the immediate right of the exit, and I was able to board in about five minutes.

前回、他社の送迎を利用して、えらく遠い場所まで歩かされたあげく、ベンチで30分ぐらい待たされ、ひどかったので、今回はロバーツさんにしました。出口、すぐ右のカウンターで名前を言い、5分ほどで乗れました。

This is my second time using the service. Last time, I used it for a domestic flight transfer, but this time it was for an international flight transfer. During the domestic flight, there was a staff member waiting at the exit, but for the international flight, it was at the counter, so the location was a bit hard to find.

今回で2回目の利用になります。前回は国内線の送迎で利用しましたが、今回は国際線の送迎で利用でしました。国内線の時は、出口で係りの人が待っていましたが、国際線の時はカウンターでしたので、場所がチョット分かりづらかったです。

I also used the shuttle service for my return. While some shuttle companies only pick up from the nearest hotel (a 5-minute walk), Roberts was convenient as they picked up from the Monarch Hotel. It was especially helpful on the return trip since we had three suitcases (for two people) full of souvenirs.

帰りの送迎でも利用しました。ハワイアンモナークホテルは最寄り（徒歩5分）のホテルでのピックアップしかない送迎会社さんもある中、ロバーツさんはモナークホテルでのピックアップで楽です。特に帰りはお土産で３スーツケース（２名）の荷物だったので助かりました。

At the airport, there was a counter for Roberts Hawaii, and I felt reassured by the assistance from the Japanese female staff. I stayed at the Hawaiian Monarch Hotel, and among the companies that provide transportation to the nearest hotels, Roberts was able to take me directly to my hotel, which was very convenient.

空港にはロバーツハワイさんのカウンターがあり、日本人の女性のスタッフの対応で安心できました。ハワイアンモナークホテルの宿泊でしたが、最寄りのホテルまでの送迎の会社さんがあるなか、ロバーツさんはホテルまで送迎してもらえるので楽チンでした。

I was anxious about moving from the island, but I quickly found the guide at the baggage claim. The driver was friendly, which was great.

多島からの移動で不安だったが、すぐに荷物受取所で案内人を見つけられた。ドライバーもフレンドリーで良かった。

The flight was delayed by an hour due to trouble. The rental procedures for WiFi and other services also took longer than planned, but we were guided smoothly. There was a large bus with several other customers, and our hotel was the last stop. It took longer than a taxi, but they provided a simple explanation of the main tourist attractions.

飛行機がトラブルで1時間遅れて到着。WiFiなどのレンタルの手続きもあって予定時間より遅れましたがすんなり案内されました。大きなバスで他のお客様も何組か乗っていて、私達のホテルが1番最後でした。タクシーよりは時間がかかりますが、主要な観光地を簡単に説明してくれました。

I was anxious about being late. I wondered if there was something like Hawaiian time, and I wasn't very satisfied! It might be tough if I can't speak English again!

時間に遅れてひやひやしました。ハワイ時間みたいなのがあるのかなぁ～と思い、あまり満足ではなかった！また英語がしゃべれなかったらきついかもしれません❗

First part of the trip was informative and somewhat interesting. Half way through we stopped for lunch at the Kualoa Ranch ,food was not bad. Then after the lunch break the trip became very boring. Drove along the north shore of the island for well over an hour without stopping to view anything. We then turned inland heading to the Dole Plantation which took another 1/2 an hour plus. Stopped at the plantation for 15 minutes to buy gifts or have a Dole ice cream??. Then it was off to home sweet home. Our Driver Leo was very cordial and informative and generally helpful with the boredom. This tour should at best last the first part of the trip and head back. Sorry

When I moved from the outer islands to Oahu, they waited for me clearly at the airport baggage claim. They kindly guided me to the shuttle, and I would like to request their service again next time.

離島からオアフ島に移動した際に、空港荷物受取所でわかりやすく待っていてくれました。送迎車までとても親切に案内してくれて、次回もお願いしたいです。

hi its was an excellent tour, the guide was knowledgeable, helpful food was good a great day

I understand that it's a mixed-up vehicle, but we had to wait for about 30 minutes until everyone arrived. I thought it was a bit of a waste of time since we arrived at the airport early. It would have been nice if they had informed us in advance how many more minutes until departure. It was a bit disappointing that we were just a little short of 30 minutes, but other than that, the shuttle service was pretty standard. They also handled the loading and unloading of luggage carefully!

混同車なのでしょうがないのはわかりますが、人数がそろうまで私たちは30分くらい？待ちました。せっかく空港に早くついたのにちょっと時間がもったいなかったな～と思いました。
事前にあと何分くらいで出発しますねと教えてもらえたらよかったのですが、もうちょっと、もうちょっとで30分だったのがちょっと残念でしたが、それ以外は特に普通の送迎でした。
荷物の積み降しも丁寧にしてくれますよ！

The shuttle service was particularly good, and the driver was very kind. I would like to use it again when I go to Honolulu.

送迎サービスとして、特に問題なかったです。ドライバーさんもとても親切でした。またホノルルへ行く際には利用したいと思います。

I waited a little, but I received the shell necklace. I would like to use this service again!
From Honolulu Airport to the hotel, we shared a ride with four groups.
From the hotel to Honolulu Airport, there were many people on a large bus.

少し待ちましたが、シェルネックレスを頂きました。また利用したいと思います！
ホノルル空港からホテルは4組であいのり。
ホテルからホノルル空港は大きなバスで沢山の方がいました。

Honolulu Airport → Hotel
There were a total of four groups for the ride. We waited a little until everyone gathered, but the staff put shell necklaces on each person. The honeymooners were wearing leis. There was a two-year-old with us, but the safe driving made us very satisfied.
Hotel → Honolulu Airport
It was about ten minutes past the meeting time, so I thought about inquiring, but then the vehicle arrived.
It was a large vehicle, but it was full due to the number of people.
We arrived more than two hours before departure, so we were able to relax.

ホノルル空港→ホテル
乗車券したのは全部で4組でした。揃うまで少し待ちましたが、スタッフがシェルネックレスを一人一人掛けてくれました。ハネムーンの方はレイをかけてました。2歳児がいましたが、安全運転で大満足でした。
ホテル→ホノルル空港
集合時間から10分過ぎようとしたので、問い合わせしようかな？と思ったら来ました。
大きな車だったけど人数が多く満席でした。
出発の2時間以上も前に着いたので安心して過ごせました。

We visited with our 2-year-old child and had a wonderful time. The staff were all very attentive, and we felt safe and comfortable even with a child.

2歳の子供連れでさんかさせてもらいましたが、とても楽しく過ごせました。スタッフも皆気が利いて、子供連れでも安心して過ごすことが出来ました。

Leo was awesome. If there is a possible stop before dole plantation would be nice toward end of day need to not drive so much. But still great time glad we did it.

I felt uncomfortable seeing the driver eating snacks while driving. Since they were eating snacks and drinking cola, they were obviously driving with one hand. It was unpleasant to witness such a lack of safety and professionalism.

ドライバーが、スナック菓子を食べながら運転していることに不快感を感じました。菓子を食べ、コーラを飲んでいるので、当然ながら片手運転です。安全性、プロ意識に欠ける行為に不快でした。

This is our 4th time to visit Hawaii and we always start by spending several days in Oahu before moving on to another island. The Veltra Deluxe Arizona Memorial Tour and Historical City Tour is a must no matter how many times you visit because we always need to remember the extreme sacrifices made for us by our brave men and women of the military. We've been all over the world and Paradise Cruise is one of the very best tour companies ever! HIGHLY recommend this tour. Our guide was Marlon and he was super!

After arriving at the airport, I had to wait nearly 20 to 30 minutes before getting on the bus. It might have been due to the flight arriving late, but it seemed like there were no buses coming to the airport, and I ended up waiting quite a while. The staff providing information were also inefficient, leaving passengers stranded in the airport, which was frustrating. Even with the same Roberts, it really depends on the staff... it's disappointing.

空港に到着後、バスに乗るまでに20分から30分近く待たされました。
飛行機の到着が定刻から遅れたせいもあるかも知れませんが、空港にバスが来ていない？らしく、かなり待たされました。
案内のスタッフも、手際が悪く、客だけで空港内に放置され、イライラしました。
同じロバーツでも、やっぱり、スタッフ次第ですね…残念です

I participated with my elderly mother. Our guide, Miho, was very attentive and taught us many things. Thanks to her insights about not only Hawaiian culture and history but also the flowers and trees in the courtyard, I feel like we enjoyed our trip many times more! It was my mother's first experience with hula dancing, and the teacher was wonderful and friendly, which made my mother very happy.

年老いた母と二人で参加しました。ガイドのミホさんはとても丁寧に色々な事を教えてくださいました。ハワイの文化や歴史以外にも中庭の花や木など教えて頂いたおかげで旅行が何倍も楽しめた気がします！母にとって初めてのフラダンス体験でしたが、先生も素敵で気さくな方で母も喜んでいました。

We would like to thank the staff of veltra for their outstanding services with helping making our dream vacation a reality, we really enjoyed the whole adventure - it took us awhile to choose which to do but I am so glad we picked this one - the staff at each event were very knowledgeable.

Thanks Again

It was a reliable company, so I felt安心して移動できた. They came right to the front of the hotel, making the移動もラクチンであった. I would like to use their services again in the future.

しっかりした会社なので安心して移動できた。ちゃんとホテルの前まで来てくれて移動もラクチンであった。これからも利用したい。

It was a reliable company, so I felt safe traveling. It's customary to tip the staff who helped with my luggage. There were many users from the mainland United States as well.

しっかりした会社なので安心して移動できた。荷物を運んでくれたスタッフにはチップをあげるのがマナー。アメリカ本土の利用者もたくさんいた。

The bus arrived earlier than the scheduled time, so I didn't have to wait. The driver was very nice, and I was able to get to the airport comfortably. It was great that they came to pick me up with plenty of time to spare, so I didn't feel rushed.

予定として伝えられた時間よりも早くバスが来て、待たされることもありませんでした。運転手もとても良く、気持ちよく空港まで行くことができました。時間に余裕を持って迎えに来てくれるので、焦ることもなくよかったです。

They arrived on time to pick me up. They also helped carry my luggage, which was a great help. Taking a taxi can be quite expensive, so I was glad to use this service. I will use it again if I have the opportunity.

時間通りに迎えに来ていただきました。
荷物も運んでいただいて助かりました。
タクシーなどでは結構高くついてしまうので、利用して良かったです。
また機会がありましたら利用します。