All Reviews for Wheelchair Accessible Bus Tours

The meeting point at the airport was a bit difficult to understand, but it was very convenient as they dropped me off right in front of the hotel entrance.

空港の集合場所が少し解りにくかったですが、ホテルのエントランス前に着けてくれるのでとても便利でした。

Since I was using it to move to the Big Island, my schedule was different from others, and I ended up having a private ride all to myself. The driving was smooth and careful, so I felt safe the entire time. They also arrived at the meeting point early, which allowed me to reach the airport sooner than I expected. I will definitely use this service again for solo travel.

ハワイ島に移動する際の利用だったので時間が他の人たちと違っていたのか、なんとひとりで貸切でした。
運転も無理なく丁寧で、安心して乗っていられました。
集合場所にも早めに到着していてくださったので、空港にも思っていたより早く到着してよかったです。
またひとりでの移動の際には利用させていただきます。

It's been three years since I last visited Hawaii!

This time, the arrival location was different from before. However, the staff was at the exit, which made me feel reassured. The person who picked us up for the return trip spoke clearly, and I appreciate that. Since I was traveling with children, I was grateful for all the help with loading and unloading our luggage. I would like to request this service again next time.

3年ぶりのハワイ！　

以前とは　到着時の　また場所は違いました。
が　スタッフの方が出口に居てくださり安心しました。
帰りの迎えの方も　分かりやすく話して下さり
ありがとうございました。　
子供連れだったので、荷物の積み下ろしも全て手伝って頂き有り難かったです。
次回もまた　お願いしたいと思います。

After arriving in Honolulu from the outer islands, I used this service to head to Waikiki. There was a check-in counter in front of the baggage claim area for domestic flights, and since my name was displayed, the check-in process went smoothly. There were quite a few passengers, and the departure was leisurely, but it didn't bother me too much—it's just part of the Hawaiian vibe. The order of drop-offs in Waikiki is a bit of luck, so sometimes you get off early, and other times you’re last. This time, I was the third to get off, which was relatively early. Having a suitcase makes me feel more secure on the shared bus!

離島からホノルルへ到着した後、ワイキキへ向かうのに利用しました。
国内線用の受託荷物ターンテーブル前に受付カウンターがあり、
自身の名前が掲げられていたのでスムーズに受付できました。
同乗者はそこそこ多く出発ものんびりゆっくりでしたが、これもハワイだなと特別気になるほどではありません。ワイキキでの下車順は運なので早く降りられる時もあれば最後になることも。今回は3番目の下車で比較的早かった方です。スーツケースなどあると混乗バスはやはり安心ですね！

Every time, the service is truly wonderful. This time, due to various circumstances, I was forced to change my return date on the morning of the pickup day and couldn't notify in advance for cancellation (or change). However, when the driver came to pick me up at the hotel, they kindly accepted the change. Additionally, when my return date changed again, they were very accommodating during the second change as well. This time, I was helped more than ever! The pickup time is always accurate, and I will definitely use your service again next time without any complaints.

毎回本当に素晴らしいサービスです。
今回は諸事情で、迎えの当日の朝に帰国日の変更を余儀なくされ、事前にキャンセル（変更）連絡できなかったため、ホテルへ迎えに来て頂いた時に変更を伝えたにもかかわらず、快く変更を受け付けて頂きました。また、さらに帰国日が変更となり、２度目に変更にもとても親切にご対応頂きました。今回はいつも以上に助かりました！
毎回迎えの時間も正確ですし、次回も文句なしに利用させて頂きます。

I used it from the airport to Waikiki. Since the drop-off point is right in front of the hotel and no tip is required, I made a reservation through Veltra. As soon as I exited the arrival lobby, I found the staff member and was able to move smoothly to the bus stop. I waited a little for the bus to depart, but since it's a shuttle bus, I thought it was reasonable. I will use it again when I'm traveling alone.

空港からワイキキまで利用しました。降車場が、ホテルの目の前、チップ不要ということなので、ベルトラで予約しました。
到着ロビー出たらすぐに、担当者見つかり、スムーズにバス停まで移動できました。バスの発車まで少し待ちましたが、シャトルバスだから、こんなものかなと思います。一人の時にはまた利用します。

The check-in location was difficult to find. I would like directions from the exit number. The handling of luggage was done carefully.

チェックインの場所が分かりにくかった。
出口番号からの行き方を記載してほしい。
荷物の積み下ろしは、丁寧でした。

Since this was likely the last hotel in Ala Moana for the pickup, I thought the car might arrive late, but it came right on time. The driver was friendly and provided thorough explanations. They drop you off near the counter of the airline you are using. Since I was flying with Asiana Airlines, I was the last to be dropped off. I was satisfied with how smoothly we were able to get to the airport!

ピックアップが最後になるであろうアラモアナのホテルだったので車の到着が遅れるかなと思っていましたが、時間ぴったりに来てくれました。運転手さんは感じが良く、説明も丁寧でした。各自利用する航空会社のカウンター近くで降ろしてくれます。アシアナ航空だったので一番最後に降りました。スムーズに空港まで移動できて満足でした!

After entering the country, I had some trouble finding the staff (I was looking for a kiosk since it was mentioned, but there wasn't one). However, I was able to successfully find the person holding a sign at the exit. They handed me a paper, and I took it to the car to get in. The driver seemed a bit unfriendly. The air conditioning in the car was quite strong, so those who are sensitive to the cold should be careful! I was satisfied with how smoothly I was able to get to the hotel. ^^

入国後、係の人を見つけるのに手間取りましたが(キオスクがあると書いてあったので探していたがなかった)、出口のところでボードを持っていた人を無事に発見できました。紙を渡されるのでそれを持って車まで行き乗車。運転手さんは無愛想な感じでした。車内は冷房が効いているので寒がりの人は注意です! スムーズにホテルまで移動できて満足でした^^

The car was supposed to come to the hotel entrance to take me to the airport, but it only picked up other people and left. Even after I told the driver my name, he said, "There's no name. Next car," and I had to wait for 10 minutes. The car still didn't arrive. When I tried calling, they asked for my reservation number and where I made the reservation, but they couldn't find it and kept me on hold for several minutes. In the end, I don't know if they found the reservation or not. The first driver came back and agreed to take me, but this was stressful on my return day. I completed the reservation about two weeks ago, and I have the voucher in hand. Other reviews mention similar experiences. I'm sorry, but I won't be using your service next time. I should have just used Uber from the start.

ホテルから空港まで、ホテルの入り口でこちらの車が来るも、他の人だけ乗せて出発。ドライバーに名前伝えても、「名前がない。次の車」と言われて待つこと10分。まだ車は来ない。電話をかけてみたが「予約番号は？どちらから予約したか？」と聞かれるが、予約が見当たらないとか、保留のまま数分待たされる。結局予約が見つかったのか？見つからないままなのか？初めに来たドライバーがまた来て、乗せてくれることにはなったが…帰国日にこうなると心臓に悪い。2週間ほど前に予約は完了し、バウチャーも手元にあるのに…。他の体験談見ると、似たようなケースも。申し訳ない、次は貴社は使いません。最初からUberにすべきだったと思った。

I rely on their shuttle service for transfers between the airport and the hotel every time I travel to Hawaii. Since I'm staying at WRG, there are many shuttle services to nearby hotels, but they take me directly to my hotel, which is very helpful. The staff who greet me at the airport also leave a good impression.

毎回ハワイ旅行の際に、空港⇔ホテル間の送迎でお世話になっています。
WRG泊なので最寄りのホテルまでのシャトルサービスが多い中、きっちりホテルまで送ってくれるのでとても助かってます。
空港でお出迎えしてくれるスタッフの方も好印象です。

We had a great tour guide who was very knowledgeable and friendly. The tour was well worth the price. Would recommend this to anyone wanting to visit the memorial on a tight time schedule.

Arrived in Honolulu on a domestic flight in the United States. While waiting for my luggage to come out, I heard my name being called from the counter... I was able to get into the welcoming car without any hesitation.

アメリカ国内線でホノルルへ到着。
荷物が出てくるのを待っていると、カウンターから名前を呼ぶ声が…
全く迷うことなく、お迎えの車に乗ることができました。

Noni our tour guide made this experience even better! I have a young child and he engaged with him and made the day fun. Pearl Harbor was somber and something like I’ve never experienced. The USS Battleship Missouri was neat as well. Be sure to get some Dole whip at the snack stand before you leave!

The bus arrived on time.
The driver was also very accommodating!
There were only three passengers.
The driver was not wearing a mask.

バスは定刻に到着しました。
ドライバーも対応が良かった！
乗客は3名だけでした。
運転手はマスクはしていませんでした。

I am so happy to have chosen Roberts Hawaii Shuttle service! Will definitely choose them when I go back!

We spent a very good time there. Our guide, his name is translated as Handsome in English as per his words was Amazing. He told us interesting stories all throughout the way. Also he explained everything in details before our tour.

As a first time visitor to Hawaii, this 7 hour tour of Honolulu and Pearl Harbor covered everything I was hoping for. Our guide Finny was extremely knowledgable and courteous. The first part of the tour focused on the history of the islands, the culture prior the American annexation and the impact of our occupation on the people and their culture. In addition to taking us to many historical sites, Finny pointed out some familiar Hawaii 50 filming locations and the harbor where the Gilligan's Island 3 hour tour started. The 2nd part of the tour was Pearl Harbor. The visit included dedicated tickets to the USS Arizona Memorial (where the war started) and the USS Missouri Battleship (where the Japanese surrendered to General MacArthur. Finny pointed out many interesting details of the attack and some of the heroes of the day, that I was not previously aware of. The visit was a very moving and memorable experience.

Security does not allow you to enter the base with any back packs or bags. You can carry small items like cell phones and a water bottle. Storage lockers are available.

I highly recommend this tour for first time visitors to Pearl Harbor and Honolulu.

It was disappointing that the planetarium was closed, possibly still due to the effects of COVID-19, but there were more exhibits than I expected, and the content was rich. I would like to visit again on a day when there are hula lessons.

まだコロナの影響があるのか、プラネタリウムが休止中で残念でしたが、思ってた以上に展示物が多く充実した内容でした。フラレッスンがある日にまた訪れたいです。

When I arrive in Hawaii and head to Waikiki, I always book the shuttle bus from Roberts.

This time, it seemed that Honolulu International Airport was crowded, and we had to circle once, causing a delay of about 30 minutes. However, as soon as I exited, the staff guided me, and I was able to board the shuttle bus without much wait.
I think they are able to respond flexibly even if flights are delayed because there are many customers.
The prices are reasonable as well.

I would like to use this service again.

ハワイへ到着し、ワイキキへ行く際は、いつもRobertsのシャトルバスを予約しています。

今回は、ホノルル国際空港が混雑していたようで一回旋回し、到着が30分間程遅れましたが、出口を出るとすぐ係員の方が案内してくれ、それほど待たずにシャトルバスに乗れました。
利用客が多いから、例えフライトが遅れても柔軟に対応していただけるのだと思います。
料金もリーズナブルです。

また、リピートしたいです。

Arizona was an experience, I am so thankful I got to do this while I was here.

I appreciate that you were informed in advance about my mother being in a wheelchair and that you accommodated us. However, there were some delays due to possibly exceeding the capacity, such as having to transfer buses and needing assistance with the lift for the wheelchair, which caused some frustration among the other passengers. It made for a somewhat uncomfortable situation during the ride to the hotel. I wonder if it would have been helpful to explain the situation to the other passengers?

母が車いすであるこをと事前に連絡しご了承いただき対応いただけて感謝しています。
ただ定員オーバーなのかバスの乗り換えがあったり、車いすをリフトで上げてもらったりと時間を要し、同乗のお客様が怒って不快感をあらわにされていました。
ホテルまでの乗車中少し居づらい状況でした。
他のお客様に状況のご説明があれば良かったのかな？と思いました

I highly recommend this tour. Anyone who has an interest in history will enjoy it. It was moving standing above the Arizona where World War II started and on the Missouri where the surrender agreement was signed. The tour guide was very knowledgeable and professional.

One of the most memorable things we have ever experienced. I genuinely felt like family! We will recommend this to everyone we know!

After the airplane arrived in Honolulu, we had to stay on the ground for about 30 minutes due to a medical emergency on board, which delayed our exit. While I was a bit worried, I made my way to the group exit and looked for the Roberts Hawaii desk. Fortunately, a staff member was waiting with a sign displaying our names, which made it easy to find them. They handed us our tickets right there and explained the shuttle bus departure location and number, allowing us to move smoothly without getting lost.

Additionally, I accidentally left my luggage at the shuttle waiting area when I boarded the bus, but the staff member kindly brought it to the bus for me, and I couldn't be more grateful. It was truly a lifesaver. Thank you very much!

飛行機がホノルルに到着後、機内で急病人発生のため、30分ほど駐機したままになったため、出場が予定よりも遅くなってしまいました。
大丈夫かなと思いつつ、団体出口に出て、ロバーツハワイの受付を探そうとしたら、係の方が名前を掲げて待って下さってて、わかりやすくて助かりました。
受付票もその場で渡して、シャトルバス発着場所や番号も説明してくださったので、迷わずスムーズに行動できました。
あと、シャトルの待合場所に荷物を忘れたままバスに乗り込んでしまったのですが、係の方がバスまで持ってきて下さり、感謝しかないです。
本当に助かりました。
ありがとうございました。

Hotel to airport upon returning home. The hotel pickup was right on time, which was a relief. When asked about the airline during boarding, I answered Hawaiian Airlines, but I was dropped off at the first terminal for flights to Kona, even though flights to Japan are at the second terminal. I was able to move shortly after, but I was filled with anxiety and sweating profusely.

帰国時のホテル→空港。ホテルの迎えは時間ピッタリでホッとひと安心。乗車時、エアーラインは？ときかれたので、ハワイアンエアーと答えたら、JAPAN行きは第二ターミナルなのに、Kona行きなどの第一ターミナルで降ろされた。程なく移動できたけれど不安満載で大汗だった。

I was a bit anxious because I arrived more than 15 minutes late. I called the number listed on the voucher that said to call if I was more than 15 minutes late, but it went to voicemail. I was worried since it was an early morning flight, but I made it in time.

予定時間より15分以上遅れて到着だったので少し焦りました。
15分以上遅れた場合は電話して下さい、とバウチャーに書いてある所に電話しましたが留守番でした。
朝早いフライトだったので心配しましたが間に合いました。

No USS Arizona, it seems like it is getting hard to get the tickets the companies were saying, rest was great though!

The tour was great. Our tour guy Big Tony made it exceptionally great. He was fun and very informative. He made us feel welcomed and was very enthusiastic about sharing his knowledge of the island. He made sure we were comfortable and went out of his way to even take pictures for us. I would definitely recommend this tour and hopefully you get Big Tony.

I was told there was no reservation for the pickup time and location. The transfer from the airport to the hotel was smooth. I also gave a generous tip. On the return pickup, the Roberts car arrived 8 minutes late. When I showed the voucher and tried to get in, I was told there was no reservation, and they gestured for the next car. After repeatedly showing the voucher and asking if they had contacted the main office, I was finally allowed to board, but about 5 minutes had passed during that time. Everything had been smooth until the end, so I was a bit disappointed by the last-minute mishap.

ピックアップの時間　場所で予約がないといわれた
空港から　ホテルの時はスムーズに移動
チップも多めに渡した。
帰りのピックアップの時間に８分遅れロバーツの車が停車
バウチャーを見せ乗り込もうとしたら、予約がないといわれ
次の車ではというジェスチャー
何度も繰り返し　バウチャーを見せ、　本部に問い合わせたのか
乗車させてもらった、　少しの間その間　５分くらい経過
今までスムーズだったのが最後に不手際があり少しがっかり