Reviewed by: toskoj
I participated with my wife and my parents, who are nearly 80 years old. We found out at the last minute that our reserved sunset cruise was not available due to Independence Day, so we hurriedly signed up for this plan instead. It was quite a bit over our budget, but in the end, it was definitely the right choice. We were able to watch the Independence Day fireworks from the boat, and my parents were absolutely thrilled.
家内と80歳目前の両親と一緒に参加しました。他に予約していたサンセットクルーズが独立記念日ということで予約できてないことが直前にわかり、慌ててこちらのプランを申し込みました。予算的にはかなりオーバーしましたが、結果的にこちらで大正解でした。独立記念日の花火も船上から見ることができて、両親も大喜びでした。
| Rating: | |
|---|---|
| Packages: | パーティープラン(3コースディナー&ショー) |
| Attended as: | Families |
| Posted on: | 2017/07/25 |
| Activity Date: | 2017/07/04 |
Reviewed by: Norma
We loved our time on the snorkeling and dinner cruise excursion. Well worth the price. Our captain gave great instruction and safety procedures. He also took us up snd close to a whale which gave us quite a show within 25 yards or so. The time by the shore snorkeling was impressive. Lots of fish.
The dinner was delicious with plenty of variety of drinks both spirited and not. I enjoyed the time to enjoy the sunset. Beautiful. There are two restrooms where you can change. Two shower hoses to rinse off after you snorkel. Staff was great. Underwater photographer was along for optional photo package you can purchase.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Couples |
| Posted on: | 2017/04/04 |
| Activity Date: | 2017/03/25 |
Reviewed by: バーバラ
It was very sophisticated, and the children were able to have a fun time without getting bored. The food was delicious, and there were many drink options, which I thought was great. The situation at the Royal Hawaiian was excellent.
とても洗練されており、子供達も退屈することなく楽しい時間を過ごすことができました。食事も美味しく飲み物も種類が多く良かったように思います。ロイヤルハワイアンというシチュエーションが最高です。
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/31 |
| Activity Date: | 2017/03/20 |
Reviewed by: DLineen
I know it's just the luck of the draw and bad timing but 5 or 6 people got sick on our trip due to high waves. Maybe cancelling the trip would have been best because after all that, the provided meal was not at all appetizing. Yes we saw a couple green sea turtles, but it would have been much, much better without the fear of human projectile.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Couples |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/04 |
Reviewed by: 匿名希望
The show at the Royal Hawaiian Hotel was elegant. However, it was quite cold at night, so a jacket is a must.
ロイヤルハワイアンホテルのショーだけあって、品がよかったです。
ただ夜はさすがに寒くて上着必須です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2017/02/21 |
| Activity Date: | 2017/02/20 |
Reviewed by: R.D. Francis
My wife and I enjoyed this very much, Great way to help celebrate our 30th anniversary. A fun and knowledgable crew took very good care of us. Fantastic catamaran
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Couples |
| Posted on: | 2017/02/12 |
| Activity Date: | 2017/02/09 |
Reviewed by: Sayaka
We came to Hawaii for the first time as a couple. The service was wonderful, and watching the fireworks from the boat created great memories. The air conditioning and sea breeze were colder than expected, so be careful about what you wear.
夫婦で初めてハワイに来ました。
サービスも素晴らしく、花火を船上から見ることができていい思い出になりました。
冷房と潮風が思ったより寒いので、着るものには注意が必要です。
Thank you very much for participating in our cruise.
It's wonderful that you and your spouse traveled to Hawaii for the New Year.
We are very pleased to hear that you enjoyed our services and the fireworks.
As you mentioned, it can be a bit chilly in the evenings and indoors in Hawaii, so we recommend bringing something to wear over your clothes.
Please do come back and visit us again with your spouse.
All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございます。
ご夫婦でお正月にハワイ旅行、素敵ですね。
私共のサービスや花火をお楽しみいただけました様で大変嬉しく思います。
ハワイでも店内や夜は肌寒い事がございますので、お客様の仰るとおり、羽織る物をお持ちいただく事をお勧め致します。
是非またご夫婦で遊びにいらして下さい。
スタッフ一同またのお越しをお待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 4コースとジャズライブ(最上階デックのプライベートテーブル確約) |
| Attended as: | Couples |
| Posted on: | 2017/01/03 |
| Activity Date: | 2016/12/31 |
Reviewed by: Joel
After finding parking ($12) rushed to locate the shuttle which started late because someone on another business had to go potty. Rode to downtown area where there was about 3 blocks of Christmas lights and then stopped to walk around a building with a few trees in it then back to wait on another late bus just to return to where we started. Huge disappointment for $25 and 3 hours I'll never get back.
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Couples |
| Posted on: | 2016/12/25 |
| Activity Date: | 2016/12/22 |
Reviewed by: Derek
Niu helped us to find the place and actually called to see it the trolley could wait for us! Thanks for a really nice time!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/12/21 |
| Activity Date: | 2016/12/18 |
Reviewed by: yukky
Despite being told to gather 15 minutes early and arriving on time, there was no guidance to the bus even after more than 30 minutes past the departure time, which frustrated the other participants as well. After waiting 40 minutes past the scheduled departure, we were finally directed to the bus and set off, but we only had about 25 minutes to see the City Lights.
The return bus didn't make us wait as long, but it was so crowded that we couldn't find a seat on the trolley and had to stand the entire time.
I couldn't enjoy it at all.
15分前集合という事で、時間厳守したにもかかわらず、出発時間を30分以上過ぎてもいっこうにバスへの案内がなく周りの参加者もイラついていた。出発時間を40分経過した後にバスに案内されてやっと出発したが、シティライツを見ることができる時間は、たったの25分程度…
帰りのバスはそれ程待たされはしなかったが、トロリーに座ることができないほどすし詰め状態で、ずっと立っていた。
全く楽しめなかった。
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant delay of the trolley, which prevented you from fully enjoying the tour.
We have confirmed the details with the local operating company. On that day, there was a major scheduling error on their part, which caused a considerable delay for the 19:00 service that you were scheduled to join. We are truly sorry that due to this oversight, you were unable to enjoy the City Lights as originally planned. We understand that while waiting for the trolley, you may have felt anxious as time passed without any updates. Additionally, we apologize for the discomfort caused by the extremely crowded return bus.
We have also sent you a separate email with further information, and we would appreciate it if you could take a moment to check it.
We take your feedback seriously and will strive to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
Best regards,
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございました。
しかしながら、トロリーの大幅な遅れにより、十分にツアーをお楽しみいただけず、大変申し訳ございませんでした。
今回の内容を現地催行会社に確認させていただきました。当日は催行会社側の配車ミスによりお客様がご参加された19:00の便にかなりの遅れが出てしまったとのことでございます。手配不備による遅れにより、楽しみにされていたシティ・ライツを当初の予定通り御覧いただけず誠に申し訳ございませんでした。トロリーをお待ちいただいた間、ご案内のないまま時間がすぎてしまい不安なお気持ちだったかと察します。また、帰りのバスが非常に混雑しておりご不快なお気持ちにさせてしまいましたこと、お詫び申し上げます。
別途メールでもご案内させていただいておりますのでご確認いただけましたら幸いです。
お客様からのお言葉を真摯に受け止め、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2016/12/20 |
| Activity Date: | 2016/12/17 |
Reviewed by: けいちゃん
Last time, I was so impressed that I signed up again, but the meals that were previously served at the table changed to a buffet style, and the content of the show was also lacking. I think it's time to graduate from this place.
前回、感動したのでまた申し込んだが、食事は席にサービスしていたのが、ビュッフェスタイルになり、ショーの内容もいまいちであった。もうここは卒業しようと思った。
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Families |
| Posted on: | 2016/12/16 |
| Activity Date: | 2016/12/12 |
Reviewed by: ピッキー
I've participated in luaus multiple times, and in just two hours, you can learn about Hawaii's history through an engaging show. An elderly American couple from the mainland celebrated their 45th wedding anniversary and came on a commemorative trip with their daughter and her husband. The husband raised his hand to report this to the host, and everyone congratulated them—typical of America! But I think there were only about two other Japanese couples besides us? We forgot that we were foreigners (laughs).
何度もルアウに参加していますが、2時間でハワイの歴史が分かる、そして飽きないショーの展開、お隣のメインランドからいらしたアメリカ人の老夫婦は、結婚45年記念に、娘さんご夫婦と記念旅行に来られたそうで、司会者に旦那様が手を挙げて報告、皆んなでおめでとうの嵐、流石アメリカだ!でも日本人は私達以外には2組ぐらいだったかな?私達が外人なのを忘れていました(笑)
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2016/12/10 |
| Activity Date: | 2016/11/14 |
Reviewed by: Tatiana Johnson
Had a great time at the Royal Hawaiian luau this week. It was much more than simply hula dancing and a fire show. The performances were short acts telling the story of the Hawaiian culture and history through song and dance. I could feel the passion for Hawaii in the host of the evening as he was setting the scene for each act. Interestingly, he was one of the actors in the original Hawaii 5.0!
Before the show started, it was fun to learn and actually see the process of how Hawaiian people made the material for their clothing. It was actually made of out sticks!
Food was plentiful and tasty with lots of variety. Highly recommended experience. The setting was beautiful on the lawn with the beach and an amazing view of Diamond Head in the background. A very special evening!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/12/01 |
Reviewed by: mcavalheiro
What a wonderful evening. Perfect location, beach front right at the heart of Waikiki, with a beautiful views from Diamond Head. The Royal Hawaiian Hotel is the most tradition hotel in Waikiki, the staff is very friendly and always ready to help you.
Before the dinner and the show start you can learn more about Hawaiian traditions. The buffet has a big variety of dishes and the food was very tasty. The drinks were very good too.
The storytelling of the show is very interesting they talk about Hawaiian history starting when the first Polynesians arrived, passing by the Royalty time and until it became the 50th state. The dancers and the singers are fantastic!
Great evening under the starts, good food and friends. I would definitely come back again and I I recommend Aha Aina Luau to everybody!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/11/28 |
Reviewed by: チャラン・ポロン
In short, it's a tour that takes you by bus to a Christmas night festival in Hawaii. For those who are unsure about the bus ride back and forth, taking this bus from Waikiki to the city makes it a fun experience. There are many white people on the bus and once you arrive, so you can really enjoy the foreign atmosphere, which is a hidden charm. There are some small stalls, but it's not the kind of place where you can eat a lot, so it's safer to have a meal beforehand. After returning, there weren't many places to eat open in Waikiki either.
簡単に言えば、ハワイのクリスマスの夜のお祭りにバスで連れて行ってもらうツアーです。
ただ、行き帰りのバスに自信がない人は、ワイキキから市中までこのバスで連れて行ってもらうと楽しく行けますね。バスの中も着いてからも、白人の方がたくさんいるので、え?っと思うくらい外国気分を満喫できるのも、隠れた魅力ですね。ちょっとした出店は出るのですが、ガッツリ食べれる感じでもないので、事前に腹ごしらえをして参加した方が無難です。帰ってきてからはワイキキでも、あまり食べるところが空いてませんでした。
Thank you for participating in the Waikiki Trolley Holiday Light Tour. Some may feel that the city's illuminations are lacking compared to those in Japanese cities, but we hope you enjoyed the Hawaiian-style Christmas with the palm tree lights, the Aloha Santa couple, and decorations of marine life. We would be delighted if you choose to join us again in the future. From all the Waikiki Trolley staff.
この度はワイキキトロリーホリデーライトツアーにご参加いただきありがとうございました。街のイルミネーションは日本の市街に比べてしまうと物足りないと感じてしまう方もいらっしゃるかしれませんが、ヤシの木のライトアップやアロハのサンタ夫婦や海の生物のデコレーションなどハワイらしいクリスマスをご満喫いただければ幸いです。また機会がございましたらぜひご利用ください。 ワイキキトロリースタッフ一同
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/11/26 |
| Activity Date: | 2015/12/24 |
Reviewed by: pamela
great experience. my daughter and I attended for her birthday and she was delighted.
| Rating: | |
|---|---|
| Packages: | Premium Seating |
| Attended as: | Families |
| Posted on: | 2016/11/25 |
| Activity Date: | 2016/10/24 |
Reviewed by: Unhappy customer
We were pretty disappointed with this trip. Just not as organized as we had hoped. We've been on many different snorkel trips over the years and this is one of the most unorganized we've attended. Competing boats seem to pass out gear and explain rules and safety regulations on the way to the destination. Then, once anchored, we can get in the water. This boat waits until we are on anchor, then starts the slow unorganized process of handing out gear. Takes way too long!
Food was decent, but mixed drinks were not! The captain, although tried to be funny, was not for the most part. We tried to have a conversation with him and generally got one word answers. So, he really wasn't interested in talking with us. When we were on anchor, he seemed to be more interested in flying his own personal drone around the boat.
The crew was nice and helpful, the captain, not so much! The best part of the trip was the photographer. Really a terrific individual, very personal with the guest and generally took an interest in the guest.
Overall, I wouldn't use this boat again.
Aloha and thank you so much for taking the time to write about your experience on the Kai 'Oli'Oli. We are sorry your experience wasn't the best. Because of your feedback, we have thoroughly retrained the crew on how to efficiently conduct our snorkel preparation and briefings and have privately counseled the Captain about his disinterest towards you and your family. At our next crew meeting, we have food and beverage training scheduled in addition to our usual safety training. We strive to always have complete customer satisfaction and we know that at times we may fall short, so we truly appreciate your input. When you visit O'ahu again, please call us directly and we would like to host you on our boat and we will be proud to show you a better tour as a result of your review.
Ocean Joy Cruises Management
| Rating: | |
|---|---|
| Packages: | 3.5-hour Sunset Snorkel Cruise [Apr-Sep] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/02 |
| Activity Date: | 2016/07/30 |
Reviewed by: ネモト
I reserved a 5-course meal at Celebration. The dining areas are on the 1st to 3rd floors, and we had a window-side seat on the 3rd floor! During the meal, we could freely go out to the hallway or the rooftop to take pictures and enjoy the view. It was amazing to see a rainbow, watch the sunset, and enjoy the Independence Day fireworks. Towards the end of the meal, we watched a dance show, and at the end, everyone in the audience danced together. It was fun from the moment we boarded the cruise until we disembarked. We also received photos as a gift, which made for a great keepsake!
セレブレーションの5コースを予約しました。
1〜3階が食事をする階で私たちは3階の窓側の席でした!
食事中は自由に廊下や屋上に出て写真を撮ったりゆっくり景色を眺めたりできました。
虹が出たり、サンセットを眺めたり、独立記念日の花火をみたりと最高でした。
食事の終盤にはダンスショーをみたり最後は観客みんなで踊ったりと、クルーズに乗ってから降りるまで終始楽しかったです。
写真もプレゼントされ良い記念になりました!
Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船頂きまして、誠にありがとうございます。楽しめて頂けたご様子で、私どもも大変嬉しく思っております。また、ハワイにお越しの際には、ご乗船頂けます様、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | セレブレーションプラン(5コースディナー&ショー) |
| Attended as: | Couples |
| Posted on: | 2016/07/12 |
| Activity Date: | 2016/07/04 |
Reviewed by: はらたけゆい
I went with three people, and when my two friends stepped away, the people around me kindly spoke to me. Everyone was considerate of me being alone, and it turned into a fun dining experience. The stage was amazing! The food and drinks were excellent! It was a bit pricey, but I enjoyed it thoroughly.
私は3人で行ったのですが、友達2人が席を外した時に周りの外人さんが私に優しい声かけをしてくれました^_−☆
みんな1人になった私を気遣い楽しい会食になりました
ステージも最高!食事も飲み物も最高!少し高いですが十分に楽しめました
| Rating: | |
|---|---|
| Packages: | 前列席確約プラン |
| Attended as: | Friends |
| Posted on: | 2016/05/26 |
| Activity Date: | 2016/05/23 |
Reviewed by: Tracy Arnett
This was hands down our favorite excursion on the island! Fantastic Crew, great food, fun music, great snorkeling, and lovely boat ride. We went with my mom and our 5 year old son. Both of them chose not to snorkel and still had a blast. Extra bonus, they have a photographer who took tons of photos (even underwater!) at the cost of $40 for the entire flash drive. Really great time! Highly recommend!! We will be back :-)
| Rating: | |
|---|---|
| Packages: | 2.5-hour Sunset Snorkel Cruise [Oct-Mar] |
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/05 |
| Activity Date: | 2016/03/31 |
Reviewed by: Mister
First off we got to ride on a double decker bus with Christmas lights strung on the roof which was not expected because of the title. That was definitely a pleasant surprise. The trolley picked up me and my girlfriend in Waikiki and took us through down town honolulu to see Christmas lights that you probably wouldn't park and walk to look at. The driver also acted as a tour guide talking on the speaker about the history of some of the buildings. Then we circled through to the big Santa and Mrs. Claus statue and the bus dropped us off for half an hour to walk around. Got picked up and dropped off at the same location we started off. No complaints at all.
Mahalo for your review. I agree! The Waikiki Trolley is a convenient way to see the Honolulu City Lights and Honolulu Hale during the holidays. We're glad you had a great time. Hope to see you again next year. Aloha!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Couples |
| Posted on: | 2016/02/14 |
| Activity Date: | 2015/12/21 |
Reviewed by: Traveler
This was the best way to see the Honolulu Xmas Lights.... no traffic to deal with, no having to look for parking, a friendly driver, xmas lights on the bus and xmas music playing! The bus ride (a double decker!) was the best part of the entire tour!
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families |
| Posted on: | 2016/01/18 |
| Activity Date: | 2015/12/22 |
Reviewed by: Travelmom
This was the second year we took this tour. The check in crew, driver of the bus, and narrator were very friendly and courteous. It was a fun time for my family and I !
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/09 |
| Activity Date: | 2015/12/14 |
Reviewed by: ぶらっくねこ
It was a very enjoyable time in a different space. I would like to participate again if I have the opportunity. Perhaps because there were many Japanese participants, there were a lot of performances of songs aimed at Japanese people.
異空間でとても楽しい時間でした。また、機会があれば参加したいと思います。
日本人の参加が多いためか、日本人向けの曲の演奏が多かった。
Thank you very much for joining our cruise this time.
We are very pleased that you counted down with us.
We hope this year will be a good one for you.
All of our staff is looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
私共とご一緒にカウントダウンをして頂けまして大変嬉しく思います。
お客様にとって良い年になりますように。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2016/01/05 |
| Activity Date: | 2015/12/31 |
Reviewed by: まあこ
This time, I participated with my parents and my husband, making a group of four. Even my parents, who usually complain a lot, were excited for their first countdown and had a great time.
We reserved a window seat with sparkling wine, and that was a great choice!
The food was also impressive, with a magnificent lobster and tender steak. I was very satisfied!
今回は両親と主人と4人での参加でした。文句の多い両親も、初めてのカウントダウンにテンション上がり、とても楽しんでくれました。
スパークリングを頼んでの、窓際席を予約しましたが、それが良かったです!
お料理も、立派なロブスターに柔らかいステーキ。大満足でした!
Thank you very much for joining our cruise. We are very pleased to hear that your parents also enjoyed it. Please do come back with everyone again. All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私どものクルーズにご参加頂き、誠に有難うございました。
ご両親にもお楽しみいただけましたとの事で大変嬉しく思います。
是非また皆様でお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
| Rating: | |
|---|---|
| Packages: | 3コースディナーとポリネシアンショー |
| Attended as: | Families |
| Posted on: | 2016/01/04 |
| Activity Date: | 2015/12/31 |
Reviewed by: MA2016
Every year, I spend New Year's in Hawaii. This year, I decided to spend it on the Star of Honolulu and made a reservation. I chose the most luxurious plan, but when I got there, they packed in too many guests. The view from the front of the second deck was nice, but the amount of food served after 10 PM was overwhelming, and the meat was cold. The service was good, but I could hear the conversations of the people next to me.
The live jazz was great, but the neighboring room on the second deck seemed more casual with its food and had a hula show, which looked like more fun.
About 20 minutes before the countdown, we were guided to a spot where we could see the fireworks easily, but just before it started, there was an announcement in Japanese saying that the view was better from the opposite side. Everyone suddenly started moving to the other side, and when I asked the staff, they said it could be seen from both sides. Since the foreign guests didn't understand the announcement, many stayed put, and in the end, those who didn't move had a great view of the fireworks around Waikiki River and the Rum Fire area.
On the way back, we gathered again for the bus. We waited for about 20 minutes and finally headed home. I feel like it would have been better to watch from Kaka'ako Park.
毎年ハワイで年越ししています。今年はスターオブホノルルで過ごすことにして予約しました。
一番豪華なプランにして、いざ行ってみたら、客を詰め込みすぎ。二階の船の先端で、景色は良いけど食事は22時過ぎから食べきれない量、しかも冷めてるお肉とか。サービスは良いです。席は隣の会話まる聞こえ。
ライブジャズは良かったけど、二階の隣の部屋はリーズナブルな所なのか料理も少しカジュアルで、フラショーなどがあり、そちらの方が楽しそうでした。
カウントダウンの20分前に案内されて花火が見えやすい所を陣取っていたら、直前に日本語で反対から見えます、とアナウンス。一斉に皆反対に行きだし、スタッフに聞いたら反対からも見えますと。外国の方はアナウンスがわからないのでそのままだったりして、結局は移動しない方がワイキキ川、ラムファイヤーのあたりの花火がよく見えました。
帰りはまたバスに集合。20分くらい待ち、ようやく帰路につきました。
カカアコパークから見た方がよかったな、という気がします。
Thank you very much for participating in our cruise.
We also appreciate you sharing the beautiful photos of the fireworks.
We are very sorry to hear that you did not enjoy it to the fullest.
We will translate your comments into English and forward them to the responsible manager to help improve future cruises.
Thank you for your valuable feedback.
We wish you a wonderful 2016!
Star of Honolulu
Reservations Department
この度は私どものクルーズにご参加頂き、誠に有難うございました。
綺麗な花火のお写真の掲載も有難うございます。
十分にお楽しみ頂けなかった事、大変残念に思います。
頂きましたコメントは英語訳の上、担当のマネージャーに転送させて頂き、今後のクルーズ改善に役立たせて頂きます。
貴重なご意見有難うございました。
お客様にとりまして素敵に2016年になりますように!
スターオブホノルル
予約課
| Rating: | |
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| Packages: | 5コースとジャズライブ(プライベートテーブル確約) |
| Attended as: | Families |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/31 |
Reviewed by: Sam
I went with a group of about 10 friends. We are between 21-26. We had a great time there was music playing. 2 drinks of your choice and unlimited champagne. I was wondering if it would actually be unlimited but sure thing I kept my glass and kept going for refills. We had a brilliant view of the fireworks!! We had a blast seeing in the new year. Slightly less time on the boat than expected. But we had a great night!! hau’oli makakiki hou!
| Rating: | |
|---|---|
| Packages: | 2024 Waikiki New Year's Eve Catamaran Sail |
| Attended as: | Friends |
| Posted on: | 2016/01/03 |
| Activity Date: | 2015/12/31 |
Reviewed by: Melanie
It was a little hard to find the meeting spot, and the description of the tour didn't match what actually happened. First, I thought we would be on a smaller, old-fashioned trolley. We actually rode on a double-decker tour bus, and the fumes were awful on the lower level. The description of the tour said that we would make 2 circuits around Waikiki to see the lights and made no mention of getting off the bus at any time. But, we actually stopped at the extremely crowded Honolulu City of Lights for 30+ minutes, which I was not expecting.
Happy New Years Melanie!
Thank you for taking the time to tell us about your experience with our Holiday Lights Tour. We were not clear enough in letting customers know that
they would be in double decker vehicles. We sincerely apologize. (The name of our company is The Waikiki Trolley but we actually have many types of
vehicles.)
Where did you read the description of our tour? Was it on our web site? The stop at Honolulu Hale is the highlight of this tour so I am concerned where
we missed that in the description you read. We really do appreciate you letting us know these things so we can continually improve.
If you could respond to jlawson@waikikitrolley.com that would be great!
Sincerely,
The Waikiki Trolley Team
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/23 |
Reviewed by: かおる
I ended up spending Christmas in Hawaii, and since I was there, I booked this tour. I mistakenly went to the wrong meeting place and had to explain the situation to the tour company in my limited English. Fortunately, they responded quickly, and everything turned out fine, but I felt sorry for the other tour guests for the inconvenience.
The illumination felt a bit subdued. It might be more extravagant in Japan, but I think it's a nice way to enjoy Christmas in Hawaii.
ハワイでクリスマスを過ごすことになり、せっかくなので、このツアーを予約しました。
待合せ場所を間違えてしまい、つたない英語で事情を催行会社に電話で伝え、迅速に対応していただいた結果、事なきを得ましたが、他のツアー客の皆さんにご迷惑をかけ、申し訳なかったです。
イルミネーションは、控えめかなと感じました。もしかしたら日本の方が派手かもしれませんが、ハワイでのクリスマスを満喫するにはいいと思います。
Dear Kaoru,
Thank you for using the Holiday Lights Tour. I apologize for the miscommunication regarding the meeting point. The Honolulu City Lights is an event that local people look forward to every year during this season. While it may feel lacking compared to the extravagant illuminations in Japan, I hope you were able to enjoy the Christmas atmosphere in Hawaii, including Santa and the various stalls. Mahalo!
Waikiki Trolley Staff
かおる様
ホリデーライトツアーのご利用ありがとうございました。待ち合わせ場所の説明がきちんと伝わっておらず申し訳ございませんでした。ホノルルシティーライトは毎年ローカルの人々も楽しみにしているこの時期だけのイベントです。日本の豪華なイルミネーションとは比べてしまうと物足りなさを感じてしまうかもしれませんが、サンタ夫婦や出店などハワイでのクリスマスらしい雰囲気も含めてお楽しみいただけたらと思います。 マハロ! ワイキキトロリースタッフ
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/25 |
Reviewed by: Aaron
We were expecting a trolley but got a packed tour bus.
| Rating: | |
|---|---|
| Packages: | Standard Christmas Package |
| Attended as: | Families with Young Children |
| Posted on: | 2015/12/27 |
| Activity Date: | 2015/12/24 |
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Thank you very much for boarding with us. We are very pleased to hear that you enjoyed your experience. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠にありがとうございます。楽しめて頂けたご様子で、私共も大変嬉しく思っております。また、ハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。