Reviewed by: Mary and Tom Dodd
We completely enjoyed our tour of this beautiful island. Our guide was amazing. Keyleon He had so much knowledge about the areas he expertly drove us to.
The only negative I found is that most people who took this tour were staying on this island. We did a flight from Oahu to Kauai. We missed our return flight due to slow traffic conditions. If you plan to island hop- make sure you get a later flight off this island or you will spend a huge amount of time in the airport.
| Rating: | |
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| Packages: | Waimea Canyon & Wailua River Tour Package |
| Attended as: | Couples |
| Posted on: | 2023/06/11 |
| Activity Date: | 2023/05/15 |
Reviewed by: Michael Speight
Glad we did it but it's expensive and a very long day. Up at 3:45 to get a taxi to the airport for a 6:00am flight. The tour said lunch included, neither we nor anyone else on the tour thought it would be a packet of chips and a turkey wrap in a box on board the bus. It was. The tour locations were excellent, the volcano, lava tube, waterfalls were all spectacular. The guide was good.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Couples |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/08 |
Reviewed by: クロッチ
The volcanic activity has already calmed down, allowing us to see the areas where lava has flowed and solidified. However, gas is still continuously being emitted, and we can observe that extensive volcanic activity is occurring underground from above.
It was both terrifying and moving to see from the helicopter how the lava flowed over a vast area, causing an entire village to disappear.
I received an email the day before asking me to confirm my reservation by phone, but I was participating in another tour, and when I tried to contact them, no one answered the emergency contact number. Even after leaving a message on the voicemail and sending an email, I received no response.
Moreover, despite it being clearly stated that lunch was included, when I asked the guide around noon, I was told that this tour did not include lunch, and I was even laughed at. I found out on the day that the flight times to Hawaii Island and Oahu Island were completely different, which really stressed me out.
I at least wanted lunch to be provided. For some reason, I was taken to a Japanese-owned bakery in a rural town that I had no interest in, and I wondered what the point was of being asked in advance what I wanted to eat.
The guide provided very little explanation about historical events or legends, mostly just talking about the eruptions from a few years ago. I was disappointed as the stories were only what I had already read in the news or guidebooks.
すでに火山活動は落ち着いているので、溶岩が流れて固まった後をみることができ、まだガスは継続して出続けているので、広大な範囲で火山活動が地下で起こっていることも上空から見ることができます。
ものすごく広い範囲に溶岩が流れ、村ひとつが消滅していってしまったことがヘリから見られて、恐ろしくもあり、感動でもありました。
前日にメールが来て、予約確認の連絡を電話するように書かれて来ましたが、別のツアーに参加していて連絡が遅くなると閉まっていて緊急連絡先にさえ誰も出ず。留守番電話にメッセージを残しても、メールで返事をしても向こうからの返信はありませんでした。
しかも「昼食付」としっかり書かれていたのに、12時頃にガイドに聞くと、このツアーには昼食は付いていないと言われ、かつ、鼻で笑われました。ハワイ島に向かう飛行機の時間も、オアフ島に向かう飛行機の時間も全く違うことが当日に分かり、本当に焦りました。
せめて昼食は出してほしかったです。なぜか全く興味のない田舎町の日本人経営のパン屋に連れていかれましたが、事前に食べたいものを聞かれた意味はなんだったんでしょうか。
ガイドも歴史的なことや伝説はほとんど説明がなく、数年前の噴火の話ばかり。ニュースやガイドブックに載っていた話だけだったのでがっかりでした。
Thank you for your patronage.
However, we sincerely apologize for not meeting your expectations during the helicopter tour, even though you were enjoying it.
Upon reviewing your feedback with the local operating company, we found that flight information was communicated via a separate email, and there are records of replies to that email and return phone calls. Additionally, it was reported that lunch was provided on the day of the tour. However, since you mentioned that you did not receive the service indicated, we take your comments seriously and will strive to improve our services in the future.
We have also sent you a separate email with further details, and we would appreciate it if you could check that.
We apologize for not being able to provide the service you expected this time. We will continue to confirm with the local operating company and begin reviewing the tour page to ensure that similar inconveniences do not occur in the future, while working to enhance our services.
VELTRA
ご利用ありがとうございます。
しかしながら、ヘリコプター遊覧は楽しんでいたいたものの、ご期待に沿えず申し訳ございません。
ご投稿いただいた内容をもとに現地催行会社に確認をとりましたところ、フライト情報は別途メールにてご連絡しており、メールへの返信や折り返しのお電話もされているとの記録がございました。
また、昼食につきましても当日提供されているとの報告がございました。
しかしながら、ご指摘いただいたサービスは受けていないとのことですので、真摯に受け止め、今後のサービス改善に努めてまいります。
詳細につきましては別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけますと幸いです。
この度はご期待に沿ったサービスが提供できませんでしたことお詫び申し訳上げます。
現地催行会社との確認を進め、今後同様のご迷惑をおかけしないためにもツアーページの見直しを始め、サービスの向上に努めさせていただきます。
VELTRA
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2023/03/29 |
| Activity Date: | 2023/03/20 |
Reviewed by: Chef Wayne
Rosario was a wonderful tour Guide. friendly and Professional. the van was clean and the windows were polished. He took us to some of the most beautiful places on Earth. at the top of the canyon he had a wonderful lunch set up. He talked with each person and got some information about their origins and back - ground. the photo stops were unbelievable and he made everybody feel special and their was not one question he did not answer in detail! He gave great prospective, from a locals point of view ton every topic. I highly recommend Rosario (for your next ohau - kauai - tour) Five stars all the way!
Mahalo for joining us! We appreciate you talking the time to share your feedback with us. We will pass it on to Rosario and the management team. Me ke aloha pumehana, Poly Ad
| Rating: | |
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| Packages: | Kauai Waimea Canyon & Kokee Trail Adventure |
| Attended as: | Couples |
| Posted on: | 2023/03/19 |
| Activity Date: | 2023/03/17 |
Reviewed by: Tom M
This was an awesome tour. It went like clockwork and our tour guide, Ernie, was very knowledgeable of the island and took good care of us. I would highly recommend this tour.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Solo Travelers |
| Posted on: | 2023/02/04 |
| Activity Date: | 2023/01/11 |
Reviewed by: Ev Marco
The tour guide gave information about all the stops and walked with us the whole time.
This was my most memorable tour in Hawaii.
Aloha Ev - We are honored to have helped you create lifelong memories of your vacation in Hawaii!
Me ke aloha pumehana,
Polynesian Adventures
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/04 |
| Activity Date: | 2022/12/02 |
Reviewed by: Kara
I wish the helicopter was first, as it gets cloudy later in the day which makes it harder to see what you are suppose to on the helicopter.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/10/10 |
Reviewed by: Yes to Hawaii
Great way to see a lot in 1 day! We flew over from Oahu to Big Island and spent the entire day learning about Volcanoes National Park. Akaka Falls was gorgeous too!
We did the land tour and helicopter combo. Unfortunately, the helicopter tour cancelled because of weather. We joined the rest of the group who was doing the land-only option and saw a few really cool spots including Liliuokalani Gardens and other parts of Hilo town. I wore comfortable shoes (running shoes) and am glad I did because we did quite a bit of walking.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/29 |
Reviewed by: Logan
We had the very best time. I was a little nervous about the price but I would do it all over again.
Glad you had an opportunity to enjoy our Island with us!
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/08/21 |
| Activity Date: | 2022/08/19 |
Reviewed by: Debbie
Everything was amazing. The employees were knowledgeable and kind.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Families |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/10 |
Reviewed by: Kara
WHAT A DAY. Ground tour was awesome with stops both in Volcano Natl. Park and included stop at 450 ft. waterfall, famous beach, and local bakery. Guide on bus tour was very nice and knowledgeable of local areas, history, and culture. Company handled flights to and from Oahu, the helicopter ride, and pick up/drop off at airport. It made the whole day easy and breezy!
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/18 |
| Activity Date: | 2022/06/15 |
Reviewed by: Ron Atkins
We took the Big Island 1 Day tour from Oahu, comprising a Big Island tour, finishing with a helicopter flight over the volcano plain. Really well conducted tour and spectacular sight of the volcanos and the surrounding areas.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/06/06 |
| Activity Date: | 2022/05/11 |
Reviewed by: Denise
We traveled from Oahu to the Big Island and were ready for our adventure. We boarded our helicopter for our sightseeing adventure of the volcanoes. I was extremely lucky to be chosen to be in the co-pilot seat!! What an exciting ride. Our pilot was awesome. He was very informative and answered all our questions. This is the only way to see volcanoes, from the air. When our flight was over we were to be picked up by the tour bus and continue our day. Somehow we were overlooked and no bus picked us up. I called the company and they immediately sent someone to Glenn to pick us up. He fed us lunch and then took us to meet up with Dexter, our tour guide and we enjoyed a day of sightseeing. Even with that little oops, we were very pleased with the whole experience.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/04/18 |
| Activity Date: | 2022/03/30 |
Reviewed by: Jennifer P
My daughter and I went on this tour, and had an excellent time. Our guide -- Dexter -- was highly knowledgeable about everything: history, geology, culture, botany, you name it. It rained the day we were there: pouring rain at some points that seemed to magically clear up each time we got off the tour bus. But we didn't mind, because Dexter did such a fabulous job of explaining where we were going next, why it was so significant, and what we were passing along the way (he seemed to know each and every different tree species) that we barely noticed the rain. Definitely recommend this trip.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Families |
| Posted on: | 2022/03/20 |
| Activity Date: | 2022/03/16 |
Reviewed by: Disappointed Cajun
Tour was not as enjoyable as expected due mainly to some within the tour group who created delays that impacted the tour. Tour guide was fine albeit somewhat "dry" with regard to "tales." The delays were beyond the tour guide's control but it did take away from the time we had to enjoy the various sites. For the cost, of which the airline fare from Oahu to the Big Island was the major cost involved, it was not worth it. If you're already on the Big Island, the cost is probably worth the tour.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Couples |
| Posted on: | 2022/02/25 |
| Activity Date: | 2022/02/23 |
Reviewed by: Marty
Incredible helicopter tour along with great bus tour of Volcano Natl Park and surrounding areas. Pilot was fantastic and funny. The ride felt very safe. We even got to see whales as a bonus! Ground tour was awesome with stops both in Volcano Natl. Park and included stop at 450 ft. waterfall, famous beach, and local bakery. Guide on bus tour was very nice and knowledgeable of local areas, history, and culture. Company handled flights to and from Oahu, the helicopter ride, and pick up/drop off at airport. Well worth the price.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2022/02/21 |
| Activity Date: | 2022/02/16 |
Reviewed by: Mike Drinkwater
It's not hard to complain about things, but honestly, the trip was spot on in most aspects, communication for the most part, although the email said terminal B in Honolulu, and it was actually Terminal 1, but it also put check in at 5:30am, and the flight was actually 7:30am, so plenty of time to adjust. Pick up directions spot on, lunch was provided and ok, I wouldn't write home about it, but there was a lot of walking, so maybe a lite lunch was better.
From a personal stand point, we were only allowed a certain amount of time at each location, I would have spent longer at other locations and less at others, that said, I don't feel like I missed anything, and had I gone on my own, I might have.
So overall, I think it was worth it, I didn't have to worry about booking flights, or getting transportation, lunch, and mapping out where to go, so a lot of headache was saved. I don't think when you book something like this you should expect the greatest trip, they need to balance what works for everyone who will be on that, and in return, we save ourselves a lot of work.
Overall, I would book another tour with Polynesian, it was worth the money.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Couples |
| Posted on: | 2022/01/18 |
| Activity Date: | 2022/01/12 |
Reviewed by: Narayan
It was a great trip and tour guide was very informative.
Seeing the steam vents and volcanic rocks was best part of the trip.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Families |
| Posted on: | 2022/01/14 |
| Activity Date: | 2021/12/31 |
Reviewed by: Linda Daxon
You havent really been to Hawaii until you've done the Big Island Tour and seen Volcano National Park. This is how it all got here: volcanoes. We got to go right up to the edge of the Kilauea cauldera, saw many steam vents and walk through the 1/3 mile long Thurston Lava Tube. The whole Big Island is so different from Oahu: much less build up, black sand beaches, unbelievably thick tropical rain forests. Guide Hugh was born and raised on the island and is incredibly knowledgeable. I am so glad I sloted this day into my itinerar. Highlight of my trip.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Solo Travelers |
| Posted on: | 2022/01/14 |
| Activity Date: | 2022/01/12 |
Reviewed by: Russ Cox
Our tour guide was Hugh and he was so nice and funny. We knew about the island and it's plant and animal life. We was knowledgeable about the volcano and the history of the area. He was pretty amazing and I learned a lot from him. We saw the beautiful black sand beach. The water fall and lava tube were both truly amazing. The steam vents and the volcano craters were spectacular. We were in awe at the magnitude of the volcano. There were a few hikes. Some with stairs and semi-steep grades. All in all this was very enjoyable and fun. We left a cell phone on the tour bus and I contacted the office. Hugh and Kris got the phone and had it returned to us with no problems. they truly went above and beyond. I would recommend this tour and we would do it again.
| Rating: | |
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| Packages: | Oahu to Big Island Volcano Adventure with Lunch |
| Attended as: | Couples |
| Posted on: | 2021/11/17 |
| Activity Date: | 2021/11/12 |
Reviewed by: NancyL
We had a amazing time. Our pilot was great and answered all of our question. The check in was easy and the employees were friendly and so nice. I would recommend this tour.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Families |
| Posted on: | 2021/10/22 |
| Activity Date: | 2021/10/20 |
Reviewed by: Patricia
Thoroughly enjoyed this tour. The helicopter ride, while a.little too short was great and the land part was filled with beautiful scenery, excellent history and storytelling and fun comraderie. We got to experience so much of The Big Island:s hidden treasures. Highly recommend this excursion and would definitely do it Again.
| Rating: | |
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| Packages: | Day Trip to Big Island: Helicopter & Sightseeing Tour with Airfare Included |
| Attended as: | Couples |
| Posted on: | 2021/10/11 |
| Activity Date: | 2021/10/06 |
Reviewed by: The Fords
This was by far the best tour we have ever been on! Anthony was so knowledgeable and entertaining we learned so much about the culture and the flora and fauna of the big island.
| Rating: | |
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| Packages: | Volcano Adventure |
| Attended as: | Couples |
| Posted on: | 2020/02/04 |
| Activity Date: | 2020/01/31 |
Reviewed by: Mark
Pretty much spent the whole day in the bus. It's not what we thought it was going to be.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2020/01/18 |
| Activity Date: | 2019/12/26 |
Reviewed by: -PAUL-
First time riding in a helicopter, the ride was awesome. I did get to see a lot aerial coverage, especially recent destruction that occurred. Checking out the other destinations were ok, but the park was the real treat. True interaction with steam vents. Feeling the heat come from it is insanely hot; even walking a distance away from it and the wind picking up for a bit, my sunglasses fogged up.
This is an experience only you can take for yourself. The helicopter ride made the volcano national park that more interesting. I would do it again just for the helicopter ride.
| Rating: | |
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| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/30 |
| Activity Date: | 2019/05/16 |
Reviewed by: Australian
unreal amazing views and places how close you get is unreal
a must do
been to Hawaii before and missed out doing this
this time booked before we left home
this is the most eye opening thing you will do in your life
will do again again again if I get the chance
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2019/12/11 |
| Activity Date: | 2019/07/03 |
Reviewed by: Karishma
Didn’t know what to expect at the beginning of the tour as it was a long one including a helicopter ride. But everything was just perfect! We were picked up from our hotel on time. Had a wonderful guide at Big Island. The helicopter ride was simply breathtaking they actually did it before time which gave us time for an extra ride of the city after it. Would highly recommend this tour.
| Rating: | |
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| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2019/12/07 |
| Activity Date: | 2019/12/04 |
Reviewed by: sam
This tour was amazing although a long day well worth it. I would highly recommend this tour to anyone
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/04 |
| Activity Date: | 2019/09/09 |
Reviewed by: Big Phil
There were only 7 of us on a bus built for 12. We were not rushed at the sites and the driver/tour guide paced our group appropriately. Driver was very smart and continually pointed out plants/trees and sites as we drove along. Those who were scheduled for helicopter lost out as the helicopter never took off.
| Rating: | |
|---|---|
| Packages: | Volcano Adventure |
| Attended as: | Families |
| Posted on: | 2019/12/01 |
| Activity Date: | 2019/11/27 |
Reviewed by: プルメリアン
I thought I could manage with a little bit of English since I understand it to some extent, but it was a bit tough. I expected that it would be okay if I didn't understand the explanations during the tour due to my limited English skills, but there were many times I struggled to understand things like the meeting times at each sightseeing spot and the lunch explanations. I think you need to have a decent level of English to book this tour. As for the attractions, I was really happy to see many turtles basking on the beach.
片言程度ですが少しは英語がわかるから英語ガイドツアーでもなんとかなるかなと思ってましたが、ちょっと厳しかったです。
英語力がないので観光案内の説明は分からなくても仕方ないと思っていましたが、各観光スポットでの集合時間や、昼食の説明など、よく理解できないところが度々ありました。
このツアーを予約する場合は、それなりに英語力がないと厳しいと思いました。
観光地的には、浜辺で甲羅干ししているカメがたくさんいて、それを見れたのは嬉しかった。
| Rating: | |
|---|---|
| Packages: | *Standard plan |
| Attended as: | Couples |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/13 |
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Reply from activity provider
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Aloha Michael - Mahalo for allowing us to show you the Big Island! Mahalo for sharing your review. I will pass on you comments about lunch to the team and see if we can do better. Take care. Poly Ad 'Ohana