Reviewed by: タニ
This time, for my birthday present, my friend bought a special course menu voucher for Michel's at Waikiki. My husband, our friends, and I were really looking forward to our first course menu at Michel's. We made a reservation for 5 PM, and we were the first to be seated. There was a course menu on the table with my name on it, and the view was wonderful, marking a promising start to my birthday dinner. The dinner was a five-course meal, and we planned for it to take about two hours, as we had a reservation for a magic show in Waikiki at 7:30 PM.
An older male waiter came to our table and kindly explained the drinks. When the seafood platter was served, I noticed that all the sashimi and oysters were served two pieces each, so I asked the waiter, "But there are three of us?" He replied, "This is for three people." Of course, we had paid for three with the voucher. It was clearly a plate for two, and we had to share the seafood, each getting only one or two pieces. We also ordered escargot for three, but there wasn't enough bread. When we asked for more, the waiter's attitude suddenly changed; he left without responding and just dropped the extra bread on the table without a word.
After waiting over 30 minutes for the salad, the waiter was chatting and laughing with other tables but completely ignored us. The people at the tables around us, who had arrived after us, were receiving their dishes one after another. As time was getting tight, I wanted to ask the waiter about our order, but he wouldn’t even look at us. I decided to approach him while going to the restroom. He said, "The kitchen is busy, that's why the food isn't coming out." When I pointed out that the tables that arrived after us were already eating dessert, he got quite angry and said, "I'll tell the kitchen to bring everything at once."
Later, the GM came to serve us, but there were no apologies or excuses, just service. The waiter said, "Our GM came to serve your table," in an annoyed tone, but we were just trying to convey that we weren't complaining, we just wanted the food quickly. It was already 6:40 PM, and we still hadn't received the salad, soup, main steak, or dessert. Although we eventually received a birthday cake, the poor attitude made for a very unpleasant birthday dinner. I felt sorry and disappointed because my friend had treated us to an expensive dinner, and my husband had taken time off work to enjoy it.
In the end, we finished dinner around 7:30 PM and rushed to the show, but despite having paid for the tip with the voucher, my friend’s credit card was charged $440 for just two cocktails and iced tea. After leaving the restaurant, we had to call to correct the credit card charge, which made us late for the show, resulting in a very disappointing birthday dinner.
Michel's is an old establishment offering high-end French cuisine with a wonderful view. Most of the staff provided polite service, and the food was delicious, with lovely table-side presentations. It should have been a wonderful dinner, but it was disappointing because of the waiter. I observed the service for about two hours, and I think he has probably worked at Michel's for a long time. His attitude was noticeably different towards tourists with vouchers. Given that it is such a lovely restaurant, I hope they will work on improving their service, which is why I decided to write this review. By the way, I have lived in the U.S. for a long time, so there were no misunderstandings in English.
今回、私の誕生日プレゼントに友人が、「ワイキキ・ミッシェルズ」のバウチャー特別コースメニューを購入してくれました。私達夫婦と友人は初めてのミッシェルズでのコースメニューをとても楽しみにしていました。夕方5時開店早々の予約で一番乗りに席に着きました。テーブルには、私の名前入りでコースメニューも置いてあり、景色も素晴らしく幸先の良いバースデーディナーの始まりでした。夕食は、5コースディナーというのもあり、2時間位を予定して、午後7時半からはワイキキでマジックショーの予約が入っていました。年配の男性ウエイターがテーブルに付き、親切に飲み物などの説明をしてくれました。最初の方のシーフード盛り合わせのプレートが出てきた時、全ての刺身や生がき等が2切れづつだったので、「3人なのですが?」とウエイターさんに聞いたところ、「コレが3人分です。」と言われました。もちろん、バウチャーは3人分払っています。どうみても2人分のプレートを3人で全て1-2切れのシーフードを遠慮しながら分けて頂きました。そして、3人で1皿のエスカルゴもパンが足りず、お代わりをお願いしたところ、ウエイターさんの態度が急変して、返事もせずに去っていき、何も言わずにテーブルにおかわりのパンを放って行きました。その後のサラダが30以上待っても出て来ず、ウエイターさんも周りのテーブルではお客さん達と笑いながら話をしていますが、私達のテーブルには近づきもしなくなりました。周りのテーブルの人達は私達よりずっと後から席に着いたのですが、どんどん料理が出てきていて、流石に私達も時間が厳しくなって来たので、ウエイターさんに聞きたかったのですが、こちらを見もしてくれないので、お手洗いつでに、彼のところに言いに行きました。「キッチンが忙しいから料理が出て来ない。」と言われましたが、周りの後から来たテーブルはもうデザートを食べている、と言うと、かなり怒って、「じゃあ、全部いっぺんに持ってくる様にキッチンに言うから。」と言われました。その後、私服のGMがサーブしに来ましたが、言い訳も、誤りも無く、サーブして行きました。ウエイターは、「わざわざ、ウチのGMがあなたのテーブルをサーブしに来たでしょ。」と怒り気味に言われましたが、私達は文句を言ってるのでは無く、急いで欲しいだけだと伝えました。まだサラダ、スープ、そしてメインのステーキとデザートも出て来ていないのに、時間はもう6時40分でした。その後も誕生日のケーキ等頂きましたが、かなり態度が悪く大変不快な誕生日ディナーになってしまいました。わざわざ友人が高いディナーをプレゼントしてくれて、旦那も仕事を休んで楽しみにやって来たので申し訳ないし、残念でなりませんでした。その後、結局ディナーが全部終わったのが7時半近く、大急ぎでショーに移動しましたが、その後、バウチャーでチップまで込みで払ってあるので、カクテル2杯とアイスティーのみの請求のはずなのに、友人のクレジットカードに$440ものチャージが付いていました。結局、お店を出てから、又、電話でクジットカードの請求をやり直してもらうことになり、ショーにも遅れて、かなり残念なバースデーディナーとなりました。建物は古いけど、老舗の高級フランス料理を素晴らしい景色で頂くミッシェルズ。大体のスタッフの方達も丁寧なサービスで、お料理も美味しく、ステキなテーブルサイドのプレゼンテーションなど、盛りだくさんで、本来だったら、素晴らしいディナーになるはずだったのに、ウエイターさんがハズレだったのがガッカリでした。2時間ほどじっくりとサービスを観察していましたが。彼は多分かなり長くミッシェルズに勤められているのかと思います。バウチャーの観光客にはあからさまに態度が違います。ステキなレストランだけに今後のサービスの向上に努めて頂きたいと思い、レビューをさせて頂きました。因みに私はアメリカに長く在住しているので英語でのすれ違いや、誤解はありません。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Friends |
| Posted on: | 2024/01/10 |
| Activity Date: | 2024/01/08 |
Reviewed by: ya44ge
After ending my salaryman life, I went on my graduation trip, and it was my third time in Hawaii, but I used this restaurant for the first time. During the perfect time when the sunset sank beyond the horizon, I enjoyed the best meal at a seaside table. I was very satisfied with the restaurant's atmosphere, service, and food.
サラリーマン人生に終止符を打っての卒業旅行、三回目のハワイでしたが初めて利用させて頂きました。
夕陽が水平線のかなたに沈む最高な時間に、海沿いの席で最高の食事をいただけました。
レストランの雰囲気も接客も料理も大変満足しました。
| Rating: | |
|---|---|
| Packages: | スペシャルプラン |
| Attended as: | Couples |
| Posted on: | 2023/12/30 |
| Activity Date: | 2023/12/07 |
Reviewed by: naosan108
Dinner Plan B: We participated as a family of three. For the first time, the server was also Japanese. I have dined here several times, and the food is consistently delicious. I was satisfied with the dishes. However, I was served a different drink than what I ordered. Since it was crowded, I chose not to point it out to avoid any hassle. I was a bit disappointed, considering they should be excellent, being Japanese.
ディナープランB 家族3人で参加。いままでになく、給仕係も日本人でした。何回か食事した事ありますが、間違えない美味しさ。料理は満足です。ドリンクをオーダーと違うものを出されました。こんでいるので、面倒な事になることを、避けるため、指摘しませんでした。優秀なはずの日本人なのに、少しガッカリ。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Bコース) |
| Attended as: | Families |
| Posted on: | 2023/12/30 |
| Activity Date: | 2023/12/27 |
Reviewed by: 田吾作親爺
Seated by the ocean, I was moved by the sunset scenery and soothed by the sight of monk seals. The course meal started with appetizers, and the lobster bisque was particularly delicious. I was too full to finish the main dish, the Chateaubriand, which was a pity. Since I had mentioned it was my wife's birthday, we were provided with additional sweets along with the usual dessert, which made us very satisfied. As a special offer, we received a 200-minute Biki card, which we used for nearby transportation.
海沿いの席で、夕焼けの風景に感動し、モンクシールの姿に癒やされるなか、前菜からのコースが運ばれて、特にロブスタービスクがおいしかったです。
メインのシャトーブリアンは満腹で残念でしたが食べきれませんでした。
妻の誕生日と伝えていたため、通常のデザートの他にスイーツを提供頂き、大満足でした。
今回特典としてBikiカード200分をいただき、近場の移動に活用させて頂きました。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Couples |
| Posted on: | 2023/12/17 |
| Activity Date: | 2023/12/11 |
Reviewed by: ISSY
The atmosphere of the restaurant and the staff's service were great, and the food was delicious, suited to Japanese tastes. Although it was December, the refreshing weather made sitting outside recommended.
お店の雰囲気、店員さんの対応も良く、日本人の味覚にあった料理で美味しかったです。12月でしたが、爽やかな気候で外の席がお勧めです。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Couples |
| Posted on: | 2023/12/13 |
| Activity Date: | 2023/12/11 |
Reviewed by: 和也
It was an amazing time! It felt like we were newlyweds again, all lovey-dovey. We got to see the sunset too, so I definitely feel like we want to do this again!
サイコーのひとときでした♪
新婚に戻ったみたいでラブラブでした
夕日も見れたし、またよろしくお願いしますって感じですね!。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Couples |
| Posted on: | 2023/11/08 |
| Activity Date: | 2023/11/06 |
Reviewed by: あき
No matter how many times I eat here, I want to go back again. However, I've never had the chance to sit by the window, so I think it would be nice to be able to request a seat.
何度食べても、また行きたくなります。ただ一度も窓際の席に座ったことがないので、席をリクエストできたらいいと思います。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2023/10/18 |
| Activity Date: | 2023/10/14 |
Reviewed by: snipe470
I used this place for dinner. The B course had just the right amount of food to fill us up, and my wife was able to finish it all. There are Japanese-speaking staff at the reception, so you can enter with peace of mind. The staff in the hall were also friendly and cheerful, and they spoke to us in broken Japanese. Of course, the food was incredibly delicious. This is a place I would like to visit again next time.
ディナーで利用させて頂きました。
Bコースは、ちょうどお腹いっぱいになるくらいの量で妻も完食出来るくらいです。
日本人?の受付スタッフもいらっしゃるので、安心して、エントリーできます。
ホールの方も明るく気さくな方が多くて、片言の日本語で話しかけてくれます。
もちろん料理も最高に美味しかったです。
また、次回も利用したいお店です。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Bコース) |
| Attended as: | Couples |
| Posted on: | 2023/10/14 |
| Activity Date: | 2023/10/12 |
Reviewed by: メタボの熊
After four years since the end of COVID, I came to Hawaii with my wife. There’s a nostalgic feeling of coming back. This time, we had dinner at Taormina, where we visit every year. The staff here are very kind, friendly, and provide excellent service. Whenever we mention, “Our wedding anniversary is coming up, so we come to Hawaii every year, and this time we’re back after a long time,” they always surprise us with a dessert message plate at the end (we truly appreciate this annual gesture). The food and the wine they recommended were delicious, making this trip another wonderful memory. We want to visit again next year.
コロナが明けて4年ぶりで妻とハワイに来ました。帰って来たという懐かしさ。今回も毎年お邪魔しているタオルミーナでディナーしました。ここはお店のスタッフさんがとても親切で気さくでサービスも満点で、いつも私たちが「結婚記念日が近いので、毎年この季節にハワイに来ており、今回は久しぶりに来たよ」と言うと、デザートの最後にスイーツのメッセージプレートをサービスして下さりました(毎年サービスして下さりありがたく感じています)。お食事もおすすめしてくれたワインも美味しくて、素敵な思い出がまた一つ増えた旅になりました。また来年もお邪魔したいです。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Bコース) |
| Attended as: | Couples |
| Posted on: | 2023/10/09 |
| Activity Date: | 2023/10/07 |
Reviewed by: ソフィア
I had reserved a window seat, but it turned out not to be the case. When I asked about it, they said the window seats were hot and insisted that this was a good seat instead. We ended up at a two-person table facing the window, but the direct sunlight was blinding, and I couldn't enjoy the ocean view.
窓際の席を予約していましたが実際はそうではなく、尋ねたら窓際は暑い、ここが良い席と言い変更してもらえず、窓際に向かっての二人席で直射日光が眩しくオーシャンビューが楽しめなかったです。
| Rating: | |
|---|---|
| Packages: | 記念日プラン |
| Attended as: | Couples |
| Posted on: | 2023/10/09 |
| Activity Date: | 2023/10/07 |
Reviewed by: るいもなママ
The staff were all friendly and attentive. There were many dishes to choose from, and I couldn't finish the main dish, the shadow briar beef. The meat was lean, tender, and very delicious. Although the seating wasn't by the sea, the view was great and wonderful.
お店の方も、皆さんフレンドリーで色々と気にかけてもらいました。
料理もたくさんあって、メインのシャドーブリアンのお肉は、食べきれなかったです。
お肉は、赤身で柔らかくとっても美味しかったです。
座席は、海側ではありませんが、景色はよく見えて素晴らしかったです。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Families |
| Posted on: | 2023/09/20 |
| Activity Date: | 2023/09/17 |
Reviewed by: ryo
Not having a window seat is really disappointing. I should have made the reservation myself. Everything else was good, but it's a shame.
席が窓際じゃないのは、やっぱりがっかり。
これなら自分で予約した方がよかった。
それ以外はよかったのに残念
| Rating: | |
|---|---|
| Packages: | スペシャルプラン |
| Attended as: | Friends |
| Posted on: | 2023/09/02 |
| Activity Date: | 2023/08/07 |
Reviewed by: TAKASHIINOUE
It was my fifth visit after four years and four months. I thoroughly enjoyed the unchanged Hawaiian nights. I definitely want to go again next time I visit.
4年4ヶ月ぶりの5回目の訪問でした。
何も変わらないハワイの夜を満喫いたしました。
次回来た時も是非行きたいと思います。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Couples |
| Posted on: | 2023/08/08 |
| Activity Date: | 2023/08/06 |
Reviewed by: まぁさん
The local staff were very nice and kind. I also appreciated everyone at VERTRA. Thank you very much.
現地のスタッフさんも凄く良い方でご親切でした。VERTRAの皆様にもお世話になりました。ありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2023/07/01 |
| Activity Date: | 2023/06/11 |
Reviewed by: モモちゃん
I have been there for lunch before, and this time I visited for dinner. We went with six people, and since we had a reservation, we were smoothly guided to our seats. The dishes were all beautifully presented, and they tasted as good as they looked. I think it was a good deal since we booked through Veltra and had a course meal. We paid separately for drinks and tips on the day. I believe it's a restaurant where you can enjoy your meal with peace of mind. We made a reservation for 5:30 PM, but shortly after, it was fully booked, and there were people waiting at the reception, so it's definitely a place where reservations are necessary.
以前ランチで行った事があります、今回はディナーで訪問。
6名で行きましたが予約していたので、スムーズに席に案内していただきました。
お料理は見た目にどれも綺麗です。味も見た目通りで美味しかったです。
ベルトラさんで予約していたのでコースでしたが安くで済んだと思います。
飲み物は別料金とチップで当日支払いしました。安心して食事ができる店だと思います。
17:30予約していきましたが、少しすると満席で受付に待ってる人もいましたので、予約は必要な店ですね。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Friends |
| Posted on: | 2023/06/12 |
| Activity Date: | 2023/06/08 |
Reviewed by: saki
We participated in a celebration that combined our honeymoon and anniversary. It was in a wonderful location, like something out of a movie, and we were so happy. The staff were bright and kind, and they took many photos for us. It became the best anniversary ever.
ハネムーンと記念日を兼ねたお祝いで参加しました。
映画に出てくるような、素晴らしいロケーションで、幸せでした。
お店の人も明るく優しく、写真もたくさん撮ってくださりました。
最高の記念日になりました。
| Rating: | |
|---|---|
| Packages: | 記念日プラン |
| Attended as: | Couples |
| Posted on: | 2023/06/11 |
| Activity Date: | 2023/06/07 |
Reviewed by: tartan023
It was my first time in Taormina.
The food was all wonderful and delicious.
I enjoyed my meal on the terrace while feeling the Hawaiian breeze.
I would like to use it again.
はじめてのタオルミーナでした。
料理はどれも素晴らしくおいしくいただきました。
テラス席でハワイの風邪を感じながらの食事でした。
また、利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Couples |
| Posted on: | 2023/05/20 |
| Activity Date: | 2023/05/02 |
Reviewed by: yuuuk
I made a reservation for a special course with Chateaubriand. While a window seat was not guaranteed, I was able to be seated by the window this time. It was a bit disappointing that there was a tree blocking the view of the beach, but I was able to enjoy a wonderful dinner while watching the sunset on my last night in Hawaii. The appetizers and lobster bisque were very delicious. The steak was so large that I couldn't finish it. This is a restaurant I would like to visit again if I have the chance.
シャトーブリアン付きのスペシャルコースを予約しました。窓際席が確約では無かったですが、今回は窓際の席に案内していただけました。
ちょうどビーチに木がある席だったのが少し残念でしたが、ハワイ最後の夜にサンセットを見ながら素敵な夕食を摂ることができました。
前菜やロブスターのビスクがとても美味しかったです。ステーキは量が多く食べきれないほどでした。
また機会があれば伺いたいと思うレストランでした。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Couples |
| Posted on: | 2023/03/23 |
| Activity Date: | 2023/03/21 |
Reviewed by: タカさん
We visited for our wedding anniversary. The food was very delicious, and the presentation was enjoyable. However, the seat we were assigned was the furthest from the window, so we couldn't see the view at all. As time passed, the setting sun became blinding, which was disappointing.
結婚記念日に伺いました。食事はとても美味しく、演出も良く楽しめました。ただ、通された席は、窓際から一番壁際の景色が見られない場所でした。時間が経って西日が眩しく残念でした。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/スペシャルプラン |
| Attended as: | Couples |
| Posted on: | 2023/03/20 |
| Activity Date: | 2023/02/22 |
Reviewed by: よっしー
I ordered the course meal.
The taste was just as expected from a high-end restaurant.
The lobster bisque, in particular, was excellent.
Since it's a high-end restaurant, the prices are surprising, but I was satisfied with the value for the money.
コースを頼みました。
味はさすが高級レストランという感じでした。
特にロブスターのビスクが最高でした。
高級レストランなので、金額はビックリしますが、金額相応に満足しました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/11/27 |
| Activity Date: | 2022/11/05 |
Reviewed by: lunchbox
This time, since it was my husband's birthday and our last night in Hawaii, we made a reservation at this wonderful restaurant that we had visited once before. We chose the plan that included "sparkling wine + dessert upgrade" and were looking forward to it. After being shown to our seats, we were handed the drink menu. Since we couldn't speak English, we used a translation app to convey that we had made a reservation that included drinks, but we were told that only food was included, so we had to order drinks separately. We had already paid by card at the time of reservation, so we expected not to incur any charges on the day, but we were still required to pay for the drinks we ordered that day. It's disappointing because the food was delicious and the view was perfect. I wonder if the reservation details are properly communicated to the restaurant.
今回は主人の誕生日&ハワイ最後の夜だったので過去に一度行った事があるこの素敵なレストランを予約しました。予約内容は「スパークリングワイン+デザートアップグレード」のプランを選び楽しみに向かいました。席に案内された後、飲み物メニューを渡され、英語が話せない私達は翻訳アプリで「飲み物付きで予約している」と伝えましたがセットされているのは食べ物だけと言われ仕方なく別に頼みました。料金は予約時にカード払い済みなので当日はかからない予定でしたが、当日頼んだ飲み物代はしっかり払わされました。お料理も美味しく景色も申し分ないだけに残念でなりません。予約内容はきちんとお店に伝わるシステムになっているのか疑問です。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/30 |
| Activity Date: | 2022/10/28 |
Reviewed by: makihito
I thought I had made a reservation in advance, but due to my oversight, the reservation was not completed. However, the Japanese staff were accommodating, and I was able to enjoy the planned course! The other staff members were also kind and helpful, making it a wonderful day! Thank you very much!
事前に予約したつもりだったのですが、こちらの確認不足で予約ができていなかったにも関わらず、日本人スタッフの方が融通を効かせていただき、予定していたコースを堪能することができました!
他のスタッフの方も優しく対応してくださり、最高の1日となりました!
ありがとうございました!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/09/13 |
| Activity Date: | 2022/09/11 |
Reviewed by: maiko
I finally visited Michelle's for the first time. I struggled with the intense direct sunlight for about an hour and a half until sunset, but the food was incredibly delicious and beautiful, and I was very moved by the scenery that changed every minute. I definitely want to visit again the next time I go to Hawaii. It was the best memory.
念願のミッシェルズ、初めて訪れました。サンセットまでの1時間半程度、強烈な直射日光に苦戦はしましたが、お料理はとても美味しくて美しくて、毎分移り変わる景色にもとても感動しました。またハワイへ行く際は必ず訪れたいと思います。最高の思い出です。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/09/09 |
| Activity Date: | 2022/09/07 |
Reviewed by: Hiro
On the last night of our trip, we decided to have dinner at a restaurant. This was our first time trying an Italian place, which is a famous restaurant always featured in guidebooks, so it was very helpful to be able to make a reservation in advance.
The food was indeed as wonderful as the reviews suggested. The portion sizes were just right—not too much and not too little. The staff's service was attentive, and we were almost completely satisfied.
However, one disappointing aspect was that we were seated on the terrace, but the weather was unpredictable that day, and we experienced a sudden downpour. We were seated a bit in the middle and got a little wet. The couple sitting on the outer edge was exposed to the wind and rain, which was quite unfortunate. Additionally, the heavy traffic on the road to the north was a bit of a letdown.
Is it only possible to reserve a table on the terrace in advance? If we visit again, I would prefer to book a table indoors.
旅行最後の夜は、レストランでディナーをすることにしています。
今回初めてイタリアンのお店を利用しました。ガイドブックに必ず紹介されている有名店なので事前予約できるのは、大変助かりました。
お料理はやはり評判通り素晴らしかったです。量も多過ぎず少な過ぎずちょうどいい感じ。スタッフのサービスも行き届き、ほぼ満足できました。
ただ、ひとつ残念だったのは、テラス席に案内されたのですが、その日は天候不順で途中もの凄いスコールに………。私たちは少し中ほどの席で少し濡れてしまいました。一番外側に座っていたカップルは、風雨にさらされ、とても気の毒でした。また、北側道路は交通量が多く、少し興ざめしました。
事前予約は、テラス席でしか取れないのでしょうか。
次回利用することがあれば、店内の席で予約したいと思います。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Bコース) |
| Attended as: | Couples |
| Posted on: | 2020/06/07 |
| Activity Date: | 2020/02/29 |
Reviewed by: サオリ
It was a window seat with a beautiful view of the sunset. The food and the service from the staff were both very good. I would like to use this place again.
サンセットが綺麗に見える窓際席でした。
お料理も店員さんのサービスもとても良かったです。
また利用したいと思います。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2020/03/05 |
| Activity Date: | 2020/03/02 |
Reviewed by: yumi
The pasta and meat are delicious❣️ The portions might be a bit on the smaller side. I think the dessert could be even better with a bit more creativity.
パスタとお肉は美味しい❣️量は若干少なめかもしれません。デザートはもう少し工夫があるとさらに良いと思います。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Bコース) |
| Attended as: | Families |
| Posted on: | 2020/03/03 |
| Activity Date: | 2020/02/28 |
Reviewed by: ろろち
I visited on February 14, and on that day, they informed us during the meal that there was a special meal being offered for an additional $20 per person. If that was the case, I would have preferred to be informed at the reception before the meal. More than anything, I requested that they contact the tour company, but perhaps due to the crowd that day, I was told multiple times to wait a bit. I would have chosen to contact the tour company myself. They insisted that they couldn't reach out and just wanted us to pay the money. The meal, which should have been enjoyable, was hard to swallow, and my parents and son, who were looking forward to the restaurant, felt as if they had done something wrong. When we were about to finish the meal and leave, I asked one last time, "I will pay the additional fee, and I will contact the tour company, but could you please also reach out to them?" Finally, I was able to speak with the person in charge, who said that there was no need to pay and encouraged us to enjoy our meal. However, to be honest, I was left feeling sad and disappointed... I lost my appetite and got up from the table.
I was saved by the response of the restaurant manager, but the Japanese-speaking female staff treated us as if we were trying to dine and dash. I sincerely hope she learns customer service again so that others do not have to experience what we did. This review is a bit different from a typical review for Veltra, but I wanted to share this experience so that future customers keep this in mind.
2/14に利用しましたが、その日は特別な食事を提供しているので、一人20ドル追加で支払うよう食事中に言われました。
もしそのような状況であるなら、食事にうつる前に受付でお話しして欲しかったし、なにより
оpツアー会社にも連絡して欲しいとお願いしましたが、その日は混雑していたためか何度も少し待つよう言われ、私なら自分でоp会社に連絡する選択をする。こちらからは連絡出来ない、とにかくお金を支払ってくれの一転張り。楽しいはずの食事も喉を通らず、このレストランの食事を楽しみにしていた両親も息子もこちらが悪いことをしたような気分になりそのまま食事を終えて帰ろうとしたとき、最後にもう一度、追加の料金はお支払いしますし私もоp会社に連絡しますが、そちらからも一言連絡を入れてくださいませんかとお願いしたところ、やっと責任者に話を通してもらうことができ、彼から支払いの必要はありません。どうかお食事を楽しんでください。ということに至りましたが、正直悲しく残念な気持ちしか残らず・・・食事をする気持ちも失せ席を立ちました。
お店の責任者の対応で救われましたが、まるでこちらが無銭飲食しようとしているような態度で対応をされた日本語の出来る女性スタッフにはもう一度接客を学んで頂き、私たちのような思いをする方が今後ないように切にねがいます。
今回はベルトラさんに対しての口コミとは少し違うものになりましたが、これから利用されるかたに、このようなこともあるのだと心に留めていただきたく投稿させていただきました。
| Rating: | |
|---|---|
| Packages: | ディナービュッフェ(17時半~20時半) |
| Attended as: | Families |
| Posted on: | 2020/02/23 |
| Activity Date: | 2020/02/14 |
Reviewed by: nakanoboy
I think it's a convenient location right in the center of Waikiki, perfect for strolling around or after shopping. The atmosphere of the store was nice, and the staff were very pleasant. The presentation was beautiful, and the taste was great too!
ワイキキの中心地にあって、ブラブラしたり買い物の後などに利用しやすいロケーションだと思います。
お店の雰囲気も良く、スタッフもとても感じよかったです。
盛り付けもきれいで味もよかったです!!
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Solo Travelers |
| Posted on: | 2020/02/22 |
| Activity Date: | 2020/02/11 |
Reviewed by: かなはな
The service was very polite, and I would like to use it again. The tip was included, so it was really convenient. The food was Hawaiian cuisine and it was delicious. I would like to try other dishes next time.
対応もとても丁寧でまた利用したいです。
チップも混みでしたので本当に楽でした。
料理はハワイアン料理でおいしかったです。
また次回他の料理で利用してみたいと思います。
| Rating: | |
|---|---|
| Packages: | ランチビュッフェ(11時半~13時半) |
| Attended as: | Families with Young Children |
| Posted on: | 2020/02/12 |
| Activity Date: | 2020/02/08 |
Reviewed by: みのき
The location was fantastic. I chose the course, and it was very delicious. The staff were all kind and were grateful for taking photos with me multiple times! Alcohol and drinks are not included, so I paid for those separately at the store.
ロケーションが最高でした。コースにしました、とても美味しかった。そして、店員さんも皆さん親切で何度も写真撮影に応じてくれて有り難かったです!アルコールやドリンクはついてないので、その分のみお店で支払いました。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2020/01/21 |
| Activity Date: | 2020/01/18 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Mr. Makihito,
I hope this message finds you well. Thank you for your continued support.
We sincerely appreciate your recent visit to Michel's Restaurant. We also apologize for the inconvenience caused by a server confirmation error. We deeply regret this situation. We will refund the full amount of the drinks you paid for on that day. You can expect to see this refund reflected on your card statement within approximately two weeks, so we kindly ask for your patience.
Regarding this matter, we will promptly provide guidance to the relevant parties to ensure thorough improvement. We appreciate your understanding in this regard. If you have any further comments or suggestions, please do not hesitate to share them with us.
If you have any questions, please feel free to contact us. Thank you very much.
Michel's Restaurant
makihito 様
拝啓 時下益々ご清祥のこととお慶び申し上げます。
平素は格別のご高配を賜り、厚く御礼申し上げます。
先般はミッシェルズレストランをご利用戴き誠にありがとうございました。
また、この度はサーバーの確認ミスにより大変ご迷惑をお掛けし、申し訳ございませんでした。心よりお詫び申し上げます。
当日、お客様にお支払いただいたお飲み物の全額を返金いたします。
返金後、2週間くらいでお客様のカード明細に記載されると思いますので、大変申し訳ございませんが少々お待ち下さいませ。
この度の一件に関しましては、早速、関係各所に指導を行い、徹底いたす所存でございますので、
何卒ご容赦くださいますようお願い申し上げます。
尚、今後ともお気付きの点がございましたら、ご遠慮なくご指摘、ご指導賜ります様お願い申し上げます。
ご不明な点などがございましたら、お問い合わせ下さいませ。
ありがとうございました。
ミッシェルズレストラン