Reviewed by: Steve and Kate
Wife and I really enjoyed the cruise. The crew was great. They were very attentive to everyone making sure we had a drink or were just doing good. They work their butts from the time you get on board to the time we get back. Nice to get picked up at our hotel so we could have a few drinks and not worry about driving. The food was great and a good variety-ribs. a little sushi, chicken, veggies, crab balls (sure i missed something) were all good and fresh. The adult beverages were first class. Not often you do one of these where they offer top shelf liquor like Oban and Macallan as well as other similar liquor and local beers etc.
| Rating: | |
|---|---|
| Packages: | Romantic Sunset Sail |
| Attended as: | Couples |
| Posted on: | 2016/05/24 |
| Activity Date: | 2016/04/27 |
Reviewed by: E Wong
everything went smoothly, fun day, Bruce our guide made it a great day and he was entertaining and was very knowledgable. saw a lot. Wiuld use this tour again.
| Rating: | |
|---|---|
| Packages: | Half Day Tour |
| Attended as: | Friends |
| Posted on: | 2016/05/14 |
| Activity Date: | 2016/04/18 |
Reviewed by: LizG
The trip was great! Service was excellent, the staff was very helpful. The two snorkeling locations we visited had great diversity. We saw turtles at the second location, which was awesome. The food was great.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/05/09 |
| Activity Date: | 2016/05/02 |
Reviewed by: hatti
I felt very relieved to have staff who could speak Japanese. I was able to go snorkeling at spots near Molokini Island and Lahaina. Personally, I felt that the spot near Lahaina had more fish. However, Maui does have strong winds, making it easy to get swept away. The staff are watching over you, but I thought I needed to be careful myself as well. Also, visiting two spots can get quite cold. While a hoodie on the boat is essential, I think it would be good to bring a wetsuit if you have one. You can rent one for $10. I enjoyed delicious meals both in the morning and at noon. I would like to use their services again when I go to Maui!
日本語を話せるスタッフの方がいたのでとても安心できました。
モロキニ島とラハイナの近くのスポットでシュノーケリングをすることが出来ました。
個人的にはラハイナの近くのスポットの方が魚が多い感じがしました。
ただ、やはりマウイ島、風が強く、流されやすかったです。スタッフの方が見ていてくれますが、自分でも気を付けないといけないなぁと思いました。あと2か所回るのではっきりいって寒くなります。船上でのパーカーなどももちろんですが、ウエットスーツもあれば持って行った方がいいかなぁと思いました。10ドルで借りれます。
朝も昼も美味しくいただけました。
またマウイに行ったときはお世話になりたいと思いました!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2016/05/09 |
| Activity Date: | 2016/04/16 |
Reviewed by: hatti
I booked a tour for my first visit to Lanai Island. I was quite anxious since it mentioned an English guide, but our guide, Bruce, was very friendly and explained the history and geography of Lanai Island in easy-to-understand English.
He took us to many beautiful viewpoints, and I was very satisfied. Since it was my first time, exploring Lanai Island on my own would have been very challenging, so I think it was a great tour.
初のラナイ島観光ということでツアーを頼みました。英語ガイドと書いてあったのでとても不安でしたが、ガイドのブルースはとてもフレンドリーでわかりやすい英語でラナイ島の歴史や地理などを教えてくれました。
とてもきれいなビューポイントもたくさん連れて行ってもらい大満足でした。
初めてでラナイ島を自分だけで回るのはとても大変なので、とてもよいツアーだと思いました。
| Rating: | |
|---|---|
| Packages: | 1日プラン |
| Attended as: | Families |
| Posted on: | 2016/05/09 |
| Activity Date: | 2016/04/15 |
Reviewed by: T.Adachi
The weather was fantastic, making for the best snorkeling experience. The support in Japanese was very helpful. Thanks to the advice on snorkeling spots, I was able to encounter sea turtles. I was truly moved. I believe that all the staff and participants had a great time together. I definitely want to participate again next time. Thank you to all the staff. Let me express my heartfelt appreciation to all of the staff. Mahalo nui loa.
非常に天候にも恵まれ最高のシュノーケリングでした。
日本語でのサポートも非常に助かりました。シュノーケリングスポットのアドバイスによりSea turtleと遭遇することができました。
大変感激です。
スタッフもの方々と参加者全員が一緒になって楽しい時間が過ごせていたと思います。
次回も是非参加したいと思います。
スタッフの皆さま、ありがとうございました。
Let me express my heartfelt appreciation to all of the staff.
Mahalo nui loa
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/05/07 |
| Activity Date: | 2016/05/02 |
Reviewed by: AlexM
This was a great cruise out to the best place I have ever snorkelled, the water at Molokini Crater is really clear and there are lots of fish we even saw a Reef Shark. Turtle Town was great too and we saw a couple of Turtles while we were there, it is just a shame that most people don't listen to guidance and surround the poor things.
The staff were very friendly and helpful, and when I was feeling unwell made up a nice drink to help. I would definitely recommend this tour to other, however check before boarding if you will make it to the crated or not as they won't tell you until you have left the dock (experience of some friends who went a few days before us).
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/05/04 |
| Activity Date: | 2016/04/22 |
Reviewed by: Dakine96825
One driver, two of us, now that's personal service. What's more, the driver/guide grew up in Hawaii, not a malahini, so was akamai.
| Rating: | |
|---|---|
| Packages: | Half Day Tour |
| Attended as: | Friends |
| Posted on: | 2016/05/01 |
| Activity Date: | 2016/04/05 |
Reviewed by: N.Y.M
Since we were staying in Kaanapali, we had booked a departure from Kaanapali Beach. However, I had seen in a previous review from someone who had booked here that due to strong winds, the departure port was changed on the day of the trip. We received a call at our hotel room and headed to Lahaina Harbor. All the calls were in English, so I could somewhat understand, but I had the hotel’s Japanese desk contact them for confirmation. There was no Japanese guide on board, so all the explanations were in English, but we were able to see several whales. On the way back to the harbor, they played the theme song from Pirates of the Caribbean. We got quite wet, but if you sit in a spot that doesn't get splashed, you can stay relatively dry, so we had a great time. However, I think a jacket might be necessary. It’s fine while the sun is out, but when the sun goes behind the clouds or the wind blows, it can get quite cold, so I think it’s needed. We had fun with turkey sandwiches and Mai Tais!
カアナパリに宿泊していたので、カアナパリビーチ発を予約していたのですが、以前こちらで予約していた方の体験談の中に強風で、当日出発する港が変更になったというのを見ていて、私達の所にも、ホテルのルーム宛てに連絡が入りラハイナ港に向かいました。電話は全て英語だったので、何となく聞き取れたもののホテルの日本語デスクの方に連絡して頂き、再度確認して頂きました。日本人のガイドの方は乗っていないので、全て英語での説明でしたが、クジラも何頭か見れて、港に帰る時にはパイレーツオブカリビアンのテーマ曲を流してくれて、かなりお水をかぶりましたが、ちゃんと濡れない席にいればそんなに濡れずに済むので私達は楽しかったです。ただ、上着は必要かなと…。お日様が出ている間はいいですが、お日様が陰ったり風が吹くと、とても寒いので、必要かと思います。ターキーサンドにマイタイを手に楽しかったですよ~!!
| Rating: | |
|---|---|
| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2016/05/01 |
| Activity Date: | 2016/04/06 |
Reviewed by: DHS
Not only visually great but also quite informative. Would be a great time for families.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/25 |
| Activity Date: | 2016/04/22 |
Reviewed by: SkeeterNWife
The display/aquarium was lovely and entertaining. The staff in the aquarium was knowledgeable and friendly. However, we went to the Seascape restaurant and it took about 5 minutes for the server to acknowledge us, with the acknowledgement being cold and mediocre. We then noticed that they quickly greeted and offered service to a caucasian family as soon as they walked in the door. After waiting another few minutes for the server to come back and take our order, we decided to eat elsewhere. Never been treated like that at a facility before. Terrible impression of the Seascape restaurant, which ultimately spilled into the mood of the aquarium trip. Shame on those servers for making anyone feel like that... Will never return when we visit Maui again.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/24 |
| Activity Date: | 2016/04/20 |
Reviewed by: SkeeterNWife
The staff are friendly, and the food was surprisingly enjoyable (my husband had a cheeseburger and I had the boca burger.. also came with all condiments, chips, and drinks). We've been to a couple other snorkeling adventures before, and this one offered pretty much the same entertainment. If you've never tried a snorkel trip and plan to visit Maui, we would still recommend this activity.
| Rating: | |
|---|---|
| Packages: | Afternoon Snorkel to Coral Gardens |
| Attended as: | Couples |
| Posted on: | 2016/04/24 |
| Activity Date: | 2016/04/21 |
Reviewed by: マリコ
I went on March 29! I was a bit worried about the online reservation, but everything was well taken care of by the person who picked us up. In our group, my family was the only Japanese, but the Japanese staff member Takako (she's the best!!) was always attentive, and she was really reliable for me, traveling with a 5-year-old and a 1-year-old!
Due to the weather, we couldn't go to Molokini Island this time, but we saw whales twice, and it was a very enjoyable time. I want to have a revenge trip to Molokini Island, so I plan to go again!
3月29日に行ってきました!ネット予約でちょっぴり心配でしたが、お迎えにきてくれた方から全て行き届いてました。グループには日本人がウチの家族しかいなかったのですが、日本人スタッフのタカコさん(彼女 最高‼︎)が常に気にかけてくださって、5歳と1歳の子連れの私には本当に頼りになりました!
お天気の影響で今回はモロキニ島に行けませんでしたが、クジラも2回も見れましたし とっても楽しいひと時でした
モロキニ島はリベンジしたいので また行きたいと思ってます!
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/24 |
| Activity Date: | 2016/03/29 |
Reviewed by: Doug
Based on reviews, my expectations were pretty high. The only thing high was the cost and the brutal 30-40 MPH winds. This cruise should have been cancelled. The day before the Dinner Cruise I received a call to confirm my reservation. The weather unfortunately for 4 days was rain and high winds. The day before the wind was very strong. I asked about the wind conditions and was told no problem as they sailed to a calmer protected area. On the day of the Dinner Cruise we showed up and the wind was howling. You could not even wear a hat. The boat is very nice, the crew was great and attentive. The Captain even said Ma'laea Harbor was the windiest place in Maui. He joked that the salad may blow off the plates. He actually was not joking, the salads did blow off the plates. We were instructed to bring a light sweater as the evenings could be cool. By the end of the trip we needed full ski suits and gloves. Everyone tried to gather in the enclosed part of the boat to escape the wind and cold. The Trilogy out of Lahaina may be a better option as the wind is blocked by the mountain range. If you book, just make sure of the weather forecast. I can envision this being a very nice experience, but due to the wind and cold, it really should have been cancelled.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise from Ma'alaea Harbor |
| Attended as: | Couples |
| Posted on: | 2016/04/12 |
| Activity Date: | 2016/04/08 |
Reviewed by: Dhaval
Great place to learn about Sea Live detailed information great exbit very clean place.
| Rating: | |
|---|---|
| Packages: | One-Day Pass |
| Attended as: | Couples |
| Posted on: | 2016/04/07 |
| Activity Date: | 2016/04/04 |
Reviewed by: mii
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/02 |
| Activity Date: | 2016/03/10 |
Reviewed by: NJ family
Crew was amazing! Had a great day! I was the only one in our group of 4 apprehensive, but the crew was so accommodating, I joined the fun! Great day, great excursion!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2016/03/31 |
| Activity Date: | 2016/03/28 |
Reviewed by: Travelooza
We had a fun time exploring everything at the Ocean Center and also seeing all the great whales... it was a fabulous time and well done.
| Rating: | |
|---|---|
| Packages: | Maui Ocean Center with Lunch & Whale Watch Combo |
| Attended as: | Couples |
| Posted on: | 2016/03/26 |
| Activity Date: | 2016/02/16 |
Reviewed by: TM2
The crew was great - wind was so bad that it was borderline on weather or not to cancel. But even in that wind and the choppy conditions the guys took us out and we caught fish! They cleaned it all up for us and we cooked it up that night. All in all, great experience.
| Rating: | |
|---|---|
| Packages: | Standard Package (until 12/31/2017) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/15 |
| Activity Date: | 2016/03/10 |
Reviewed by: たび大好さん
I had a great time snorkeling at Molokini Island. I took photos underwater. There were many turtles and tropical fish. The BBQ lunch was delicious. There were also plenty of drinks and fruits. The Japanese female instructor was very kind to us.
モロキニ島でシュノーケリング楽しかったです。海の中で写真を撮りました。亀や熱帯魚がたくさんいました。昼食のBBQランチがおいしかったです。飲み物やフルーツもたくさんありました。また日本人女性のインストラクターの方に親切にしていただきました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/03/14 |
| Activity Date: | 2013/04/25 |
Reviewed by: Paula
We went to Maui specifically to see the whales and this tour didn't disappoint. The captain and his crew were fantastic, the food and the drinks served were very tasty. The whales provided us with quite the show. If you're thinking of taking this trip you must go on this tour.
| Rating: | |
|---|---|
| Packages: | Afternoon Whale Watch - Alii Kai Luxury Catamaran Standard Seating |
| Attended as: | Couples |
| Posted on: | 2016/03/08 |
| Activity Date: | 2016/02/14 |
Reviewed by: MNH
Visiting Molokai through a guided tour was an experience that I will never forget! I learned about Molokai's history and was able to see the gems this island had to offer. An experience I am willing to do again!
| Rating: | |
|---|---|
| Packages: | Half Day Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/06 |
| Activity Date: | 2016/02/09 |
Reviewed by: MeSoHappy
The Pride of Maui sunset cruise was the highlight of our trip to Maui! The crew was wonderful and welcoming and the drinks were plentiful. Dinner time rolled around and was served buffet style. Everyone was obliging and the food was tasty. I highly recommend the chicken and the onion tartlet! There were live musicians who played fun Latin jazz the entire evening, and the top deck plays more variety for the hip crowd. Needless to say, the whales were amazing! There were so many of them! We thoroughly enjoyed ourselves and Pride of Maui could not come more highly recommended. This would not have been made so easy without the booking process at Veltra. They made it super easy and we were happy with the customer service.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/02/25 |
Reviewed by: komotti
The sea at Molokini is incredibly blue!
A mother and baby whale swim next to the boat!
Swim with sea turtles!
The hamburgers are delicious!
It's amazing!
モロキニの海はとにかく青い!
船の隣をクジラの親子が泳ぐ!
ウミガメと一緒に泳ぐ!
ハンバーガーも美味しい!
アメージングです!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2016/02/20 |
| Activity Date: | 2016/01/29 |
Reviewed by: みっちゃん
Since I'm going to Maui, I thought I'd be greedy and go all the way to Lanai! So I made a reservation.
When I went to the reception counter with my voucher, it was easy to board the boat. It was a beautiful ship, and I didn't notice any unusual smells (like heavy oil?). My friend was worried about seasickness and took some medicine, but it might not have been necessary. On the way back, they didn't take any and slept soundly.
We sat outside on the second floor. If the weather is nice, be careful of sunburn! We saw whales and dolphins, and the beautiful sea, sky, clouds, and breeze felt wonderful. For lunch on Lanai, we had loco moco, saimin, and freshly baked bread at Blue Ginger—so delicious!
I recommend bringing a cooler bag with drinks and snacks and wearing your swimsuit for a fabulous day on the island!
せっかくマウイに行くのだから欲張ってラナイまでGOでしょ~
って事で予約しました。
バウチャーを持って受付カウンターに行けば簡単に乗れちゃいましたよ~
綺麗な船で独特な船の臭い(重油の臭い?)感じませんでした。
友人は船酔いが心配だと薬を飲んでましたが 要らなかったかも
帰りは服用せず爆睡でした。
席は2階の外へ 天気が良かったら日焼けに気を付けてねぇ~
クジラもイルカも観れたし綺麗な海 空 雲 風 気持良かったなぁ~
ラナイ島のブルージンジャーでランチ ロコモコとサイミンと焼き立てパンメッチャ旨し!
保冷バックに飲み物とおやつを持って水着着用してセレブな島へ(^_-)-☆お薦めです。
| Rating: | |
|---|---|
| Packages: | 往復プラン |
| Attended as: | Friends |
| Posted on: | 2016/02/19 |
| Activity Date: | 2016/01/18 |
Reviewed by: Karen
We arrived on Lanai. We were usher to a suburban and driven to Lanai City. We assumed we would get the jeep that we would be able to drive. We were looking forward to the excitement of driving on the rugged roads. When when got to Lanai city we were met by Bruce's in another Suburban. He proceeded to drive us around the island and we never did get the jeep. Not sure what happened. I asked twice if this was the correct tour and told yes it was. Bruce's was awesomeness but it was not the tour we signed up for.
| Rating: | |
|---|---|
| Packages: | Half Day Tour |
| Attended as: | Couples |
| Posted on: | 2016/02/19 |
| Activity Date: | 2016/02/16 |
Reviewed by: まうい
I recommend going with someone who understands English! The staff was very kind and provided thorough explanations. Since I participated in February, there were whales everywhere. (The captain mentioned that it was a very lucky day.) We could see the whales' breaches from a distance, and the pineapple juice and cinnamon rolls were delicious! The group size of about 30 people was just right! I was able to enjoy it slowly while having some snacks!
英語がわかる人と行くならオススメ!スタッフもとても親切で丁寧な説明でした。参加が2月だったのでいたるところにクジラがいました。(船長はその日はとても運がいいと言ってました)クジラのブリッジは遠くの方で見る事も出来きパイナップルジュース、シナモンロールも美味!人数も30人ほどとちょうどいい!軽食を食べながらゆっくり楽しめました!
| Rating: | |
|---|---|
| Packages: | ラハイナ港発プラン(2018年12月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2016/02/12 |
| Activity Date: | 2016/02/09 |
Reviewed by: kaz
I visited Lanai Island for the first time. I went without any prior research, but the guide, who spoke only English, chose very easy-to-understand words to explain, allowing me to learn about the history and present of Lanai Island. I encourage you to challenge yourself with English conversation practice. Bruce will respond politely, even if he looks a bit troubled.
初めてラナイ島に行きました。どんなところか下調べもせず行ったのですが、英語のみのガイドさんもとても解りやすい単語を選んで説明してくれて、ラナイ島の歴史と今を観光できました。英会話の練習のつもりでチャレンジしてみてください。ブルースが困り顔ながら丁寧に返事をしてくれますよ。
| Rating: | |
|---|---|
| Packages: | 半日プラン |
| Attended as: | Friends |
| Posted on: | 2016/02/08 |
| Activity Date: | 2016/01/17 |
Reviewed by: Bob Green
Fantastic crew, great food and drinks and a few whale sightings. Since the captain can't control that too well, Overall it was a wonderful experience.
| Rating: | |
|---|---|
| Packages: | Afternoon Whale Watch - Alii Kai Luxury Catamaran Standard Seating |
| Attended as: | Couples |
| Posted on: | 2016/02/06 |
| Activity Date: | 2016/02/03 |
Reviewed by: Ryoko
I participated in January. It was an English tour, but the instructor's explanations were easy to understand, and the crew was kind. Breakfast and lunch were delicious.
I only participated in snorkeling. It was disappointing that there weren't many types of fish near Molokini Island. However, there were wild seals. My companion who participated in the snuba got seasick, which was a bit unfortunate.
On the way to and from, we were able to see whales up close, and I was thrilled to see more whales than on a whale watching tour.
1月に参加しました。英語のツアーでしたが、インストラクターの説明も分かりやすく、クルーも親切でした。朝食とランチが美味しかった。
私はシュノーケリングのみに参加しました。モロキニ島近くはそんなにたくさんの種類の魚が見られなかったのでそれが残念。でも野性のアザラシがいました。スヌーバに参加した連れは波で酔ってしまったのでちょっと残念でした。
行き帰りにクジラが見られると近くに寄ってくれて、ホエールウォッチング・ツアーよりもたくさん間近でクジラが見られて感激しました。
| Rating: | |
|---|---|
| Packages: | シュノーケル&スヌーバプラン |
| Attended as: | Couples |
| Posted on: | 2016/02/06 |
| Activity Date: | 2016/01/16 |
Tips and suggestions
Reply from activity provider
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Aloha SkeeterNWife,
I'm so glad you enjoyed the tour. If there is anything we might do to make this seem less average, we are always open to suggestions. We strive to make it an above average experience with excellent food, snorkeling and customer service. Please do not hesitate to let us know!
Mahalo,
Kelly Stoneman
Public Relations Manager
Four Winds II