Fun hike had some customer service issues but it was all worked out in the end!

Posted on: 2021/09/22

Family had a fun time on the hike, very cool and guide was great. Customer service was not good though, I called 3 days prior because I injured my knee. I was told I would be able to do the hike it would be a moderate hike but doable. The day of I couldn't bend my knee so I stayed back, my husband was told no refund even though I let them know 3 days before that I had an injury. Had they not encouraged me I would have canceled the day I called, that is why I was calling them. In the end when Veltra contacted them they fully refunded my money. It was greatly appreciated!