Hawaii
I boarded three times before the COVID-19 pandemic. The atmosphere was nice, and there were staff members who could speak Japanese. I was really looking forward to this trip to Hawaii after a long time, but the staff prioritized foreign guests and were not friendly towards Japanese guests. The drinks I ordered took over 30 minutes to arrive, and they didn't even ask if I wanted a refill on the bread. The only saving grace was the beautiful fireworks from Hilton. Overall, I'm just disappointed.
コロナ禍前に3回乗船しました。
雰囲気も良く、日本語も出来るスタッフもいました。今回久しぶりのハワイでとっても楽しみにしてましたが、スタッフは外人のゲストファーストで、日本人には愛想無し。頼んだドリンクは30分以上来ない。パンのおかわりさえ聞かない。唯一ヒルトンの花火が綺麗だった事が救い。
とにかく残念の一言
Thank you very much for joining our Star of Honolulu dinner cruise. We sincerely apologize for the delay in serving your drinks. We also appreciate your previous three visits. We regret that this experience was very disappointing. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ドリンクがすぐに届かず、お飲み物をお出しするのに 大変時間が掛かったことをお詫びいたします。以前にも3回乗船していただき誠にありがとうございました。今回の体験が非常に残念な結果となったことをお詫び致します。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。
A shuttle bus came to the hotel and it took about 30 minutes to the venue. There were no Japanese people on board, which made me quite anxious. However, the driver said "Japanese!" and encouraged travelers from different countries.
At the venue, I could only confirm one other group of Japanese participants besides us, but I felt that it actually enhanced the atmosphere. The shuttle service and the local staff were attentive, and I was able to enjoy the experience without any major issues. There was a dedicated staff member who spoke Japanese for the Japanese guests. The staff's words, "Please feel free to reach out if you need anything," provided a great sense of reassurance.
Drinks were exchanged for tickets, and while some drinks required an additional fee, most could be enjoyed with the tickets. The food mainly featured Hawaiian dishes, which were decent, and I thought it wasn't bad at all. The show combined traditional elements with entertainment, and I enjoyed it throughout.
Since everything was primarily in English, I couldn't fully understand the details of the conversations, but I was able to catch bits and pieces. It started with a Hawaiian sunset, and I received a lei, allowing me to feel the weight and beauty of an authentic lei. Overall, I thought it was a very good experience.
ホテル前に送迎バスが来てくれて会場まで30分ほど。車内には日本人はいなくてとても不安でした。ただ、運転手さんが「Japanese!」と言ってそれぞれの国の旅行者を盛り上げてくれました。
会場でも日本人の参加は私たちの他に一組しか確認できなかったですが、それがかえって雰囲気が出たように感じました。送迎、現地スタッフの方が気を配って下さり特に問題なく楽しめました。日本人の為に日本語が話せるスタッフが専属で対応してくれました。「何かあったらいつでも声掛けてください」というスタッフの言葉にとても安心感がありました。
飲み物はもらったチケットで好きなドリンクと交換する形でした。ドリンクによってはプラスアルファで料金を払いますが基本的に大体のドリンクはチケットで飲めました。食事は、ハワイのものがメインでまずまずでしたが、悪くはなかったと思います。またショーは伝統的なものとエンター的なものがうまく合わり、終始楽しめました。
基本的に英語だけなので話している内容は詳しく理解できませんでしたが、所々聞き取れ
ました。ハワイのサンセットから始まり、レイをもらい本場のレイの重みや綺麗さも感じることができました。全体的にとても良かったと思います。
Even though it's a buffet, the show goes on continuously, so there might not be many opportunities to go get food...
ビュッフェと言ってもショーがずっと続くのでそんなに食事を取りに行くタイミングがないかも…
Eine sehr beeindruckendes Erlebnis!
Kann ich allen empfehlen.
Bus was half hour late. Received email half hour before our pick up time moving our pick up to a different location which created confusion for about 11 of us waiting to be picked up at original pick up site- our hotel! Very frustrating with no apologies. Very poor.
This is very first time for us to enjoy such beautiful sunset especially stargazing we have never seen before. I will strongly recommend Maui All Stars to my friends.
Overall is very good. The lobster is very tasty, the steak is great, the view to the fire work is amazing, the crews are super friendly, the dance performance is fantastic. We enjoyed the dance at the end with a lot of laughs & funs together. Highly recommended.
We gathered in the afternoon and made our way to the summit while taking breaks along the way. To avoid altitude sickness, we ascended slowly, and near the top, they flexibly adjusted our location based on the weather and the number of tourists. Although it was almost a full moon, we could see many stars, and the explanation using the telescope was very interesting. Next time, I would like to go during a different season, preferably close to a new moon.
You can borrow a jacket and gloves similar to ski wear, which provides considerable warmth, but it's also good to bring a down inner layer, a hat that covers your ears, and socks that don't expose your ankles. My husband wore down pants as well, so he was even more insulated from the cold.
午後集合.途中で休憩しながら頂上へ.高山病にならないよう,ゆっくりとあがってもらい,頂上付近では,天候や観光客の状況から,柔軟に場所を変えて対応してくれました.ほぼ満月に近い日程でしたが,星はたくさん見えましたし,天体望遠鏡での説明も,興味深かったです.今度は,違う季節で,かつ新月に近い時期に行ってみたいです.
スキーウェアのような上着と手袋をお借りできるので,かなりの防寒になりますが,ダウンのインナー,耳が隠れる帽子,足首が出ない靴下を持っていくとよいです.夫はダウンのパンツも履いたので,さらに寒さ知らずでした.
We had a wonderful time at the luau, met nice people at our table as well. Was a little disappointed with the food as I was expecting a more traditionally cooked food. The entertainment was first class.
Overall we had a wonderful time and would do it again.
Such a fun night. The food options were delicious. The activities and vendors were interesting and informative. The show is very entertaining and fun to watch. The host, Paul, was fantastic and he made it special for my fiancé and l as he heard we got engaged a few days prior. We got to get our own dance along those who were celebrating anniversaries. That was such a sweet surprise and totally unexpected. I highly recommend luau! The transportation was also fantastic and super easy.
Hyatt
Our group was looking forward to our first luau and as we arrived at the destination it started raining. While the hosts were quick to hand out rain ponchos, the rain affected the event.
First, the hosts were rushed to get folks registered and get things moving. As a result, our group was never able to get our picture taken before the event started. Knowing this was an outdoor venue and its rainy season, I would have expected that certain things would have been under cover - like the photo area, the stage and honestly even the seating.
The food was under cover and was good. Not spectacular but good. A couple of our group had raw fish and were all sick that night so having certain foods outside for an extended period was not smart.
The performance from the warriors was good. They tried to show the different dress/dance of various polynesian groups but it would have benefited from more clarity on their differences as they all stared looking the same.
The ONE performance I was looking forward to was the fire dance. It was a disappointment. I expected all the adult performers to have choreographed a phenomenal dance of fire, complete with fire twirling, throwing etc. Instead they handed the "fire dance" off to one young boy for a solo act and two young boys to show off what they learned. YES, they were very good! but the magic of a "warrior tribe" dancing the fire dance was lost. The adults did come back for a grand finale - but it seems confusing at best.
Not what I expected.
The window-side seat on the top floor had a great view and the food was delicious. However, the size of the steak was clearly smaller than those at the surrounding tables, which was disappointing. Additionally, they did not bring water to us or other Japanese guests.
I felt a bit sad about various things, but the evening and night views were wonderful, and we could see the fireworks well, so I think it was still a good experience. I believe those who participate can enjoy it if they have a relaxed mindset.
窓際席、一番上の階で景色も良くお料理も美味しかったです。しかし、ステーキの大きさが周りのテーブルより明らかに小さく、残念な気持ちになりました。また、私たちや他の日本人にはお水を持ってきてくれませんでした。
色々悲しい気持ちでしたが、夕景、夜景は素晴らしく花火も良く観れたので良かったのかなとは思います。
参加される方は心にゆとりがあれば楽しめるとは思います。
Thank you very much for joining our cruise. We sincerely apologize for the unfortunate outcome regarding customer service. However, we are very pleased to hear that you enjoyed the meals and the fireworks on Friday from the ship. Thank you for your feedback; we will take this opportunity to continually strive for improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。カスタマーサービスの件で残念な結果になったことをお詫び致します。ただ、お食事と金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております
Last year, we registered our marriage and, being a bit older, we weren't considering a wedding ceremony. However, after researching sunset cruises, we found an option for a vow renewal. We updated our marriage vows for our second anniversary and received a certificate, commemorative photos, and a bottle of champagne for toasting.
We were seated at a couple's table by the window, allowing us to enjoy the view while dining. The sunset and the night view of Honolulu were absolutely wonderful. There were hula dances and various performances, and everyone on the boat had a great time. I chose the one-star meal since I have a small appetite, but the portion was more than enough.
昨年、入籍をし年齢高めで挙式などは考えていませんでしたが、サンセットクルーズをリサーチしてバウリニューアルというのがあったので、入籍2年目の結婚の誓いの更新を行い証明書と記念写真、乾杯のシャンパン1本いただきました。
席は窓際のカップルシート指定で景色を見ながらお食事が出来ます。
サンセット、ホノルルの夜景、とても素敵です。フラダンスや色々なダンス、船内のみんなで盛り上がりました。
少食なので1スターにしましたが、充分な量です。
Thank you very much for joining our Star of Honolulu dinner cruise. Congratulations on your wedding anniversary! We are very pleased to hear that you enjoyed your experience overall. Our entire staff is honored to have been able to help you create wonderful memories in Hawaii. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。結婚記念日おめでとうございます!全体的にお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
The sunset cruise was absolutely gorgeous and worth of your time. It was our anniversary with my wife and had a wonderful evening with the awesome Hula show and with the friendly crew members on board. Customer service was excellent and we will be coming back shortly. Food was of course great too and my favorite part was the BBQ chicken with the MaiTai cocktail!
From the photos, the cheaper options have a beer garden-like atmosphere. I chose the most expensive one. There were many people celebrating honeymoons or anniversaries, creating a calm yet lively ambiance with live piano and saxophone music.
写真みる限り安いやつは
ビアガーデン的な雰囲気で
1番高いのにしました
ハネムーンかお金持ち
結婚記念日などの人が多く
落ち着いた盛り上がり
ピアノに生歌、サックスなど。
Thank you very much for visiting our Nova Five Star Cruise. We are very pleased to hear that you were able to relax and enjoy your time on our cruise. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のノバファイブスタークルーズにお越し頂き誠に有難うございました。私共のクルーズでリラックスしたお時間をお過ごし頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
Words cannot describe how amazing this crew is on their ship! They are very knowledgeable. Loved the experience and would 100% go on another trip with them in the future. You will not be disappointed!!!
Celebrating my wife's birthday on the Star of Honolulu! It was organized from the time we were picked up at our hotel by bus to being seated at our reserved table. The ship is divided by what package you purchase (excellent idea). We got a chance to watch fireworks from the Hilton Hawaiian Hotel beach. But was wonderful was the breezes off the ocean in addition to the wonderful sunset while you have your meal. Your meal is brought to your table by the fantastic wait staff. Live music is performed while dining. Later, there is a hula/chaka show. Before you know it, the night is over. My wife received a special birthday cake that was light as a feather and delicious. We ended our stay in Oahu with this dinner cruise. Best time spent. Would do it again just for the sunsets.
I capped off our 20th wedding anniversary with this Sunset Cruise. My wife and I were tremendously pleased with everything from start to finish. From the greetings to fireworks everything was on point. The food was delicious and the wait staff was impeccable. The live jazz music was great. I recommend you get the luxury experience with all the options. We enjoyed the 5 star treatment. It was classy and sophisticated. This will be a very memorable experience.
The experience was very nice as far as the show however the food was not great at all very low budget set up and selection of food for the price as well as the fruit punch and water were in igloos
The Sunset Dinner Cruise, a luxurious 5-star experience, has upgraded its seating options to include window-side choices. The piano performance and live show were dreamy. The optional wine was so good that I wanted to have more, and the time flew by.
サンセット・ディナークルーズ豪華5スターは、更にシートもバージョンアップし窓際をオプション選択ピアノ演奏と生のライブショーは、夢心地でした。
オプションのワインもお替りをしたいぐらいで、あっという間のひと時でした。
Thank you very much for joining our Star of Honolulu dinner cruise. We are delighted to hear that you enjoyed the five-star dining and entertainment. It is an honor for our entire staff to have been able to help create wonderful memories for you in Hawaii. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ファイブスターでのお食事とエンターテインメントもお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
Small and intimate luau with a lot of Hawaiian history coursing through the show!
Came over from Oahu, and loved every ounce of what we saw. Def coming to BI next!
We were laughing a lot, which made our experience even better!
Kona water is so clear we had wonderful views during this trip.
Food was delicious, creds to the chefs! The firework show as well was awesome.
On the last day of my trip, I wanted to feel a bit luxurious and wrap up my enjoyable memories. As expected from 5STAR! The course dinner was very delicious (^.^). The sunset and the lights of Waikiki from the sea were as beautiful as jewels! The stylish atmosphere with jazz will surely create unforgettable memories with my loved ones.
旅の最終日にちょっとリッチな気分で楽しい思い出の締めくくり。
さすが5STAR!コースディナーの味もとても美味しくいただきました(^.^)
サンセットも海上から見るワイキキの灯も宝石みたいなキレイさ!
JAZZでオシャレな雰囲気は大切な方との生涯忘れられない思い出になると思います。
Thank you very much for joining our Star of Honolulu dinner cruise. We are delighted to hear that you enjoyed the five-star dining and entertainment. It is an honor for our staff to have been able to assist you in creating wonderful memories in Hawaii. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ファイブスターでのお食事とエンターテインメントもお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
We had a great time on the Dinner Cruise. We were especially impressed when we received a call from Medina from the Body Glove office. She noticed that we stated we both had limited mobility when we registered, so she called to tell us we could park at the pier right across from the boat and arranged to have their crew unlock the gate for us when we arrived. This made it very easy to board. The crewmembers assisted my wife, who uses a walker, during boarding and when getting off the boat. Everyone on the crew was very warm and friendly. Service was excellent. Food was good. Entertainment was a lot of fun. I highly recommend this cruise and thank the folks at Body Glove for their kind assistance to both of us.
Aloha Phil!
Thanks a million for your kind words!
We hope you're able to join us again someday soon!
Food was not good. Meat was too tough and dry. Chairs were uncomfortable and too close together. I could not see the show at all!
Luau was amazing
Food was amazing
It’s just a shame that you guys didn’t pick us up.
Had to get a taxi to the show which was lucky we found one that could take my husbands mobility scooter.
Made some phone calls to complain and sent an email to complain
We were promised a ride back to hotel on bus.
The hostess on the bus on the way was very rude to us
We did receive a small refund which we will grateful for.
Just a suggestion (which I did mention in my emails) for future tours. That maybe your host on the buses actually go and check with all persons that may be waiting by the pickup point or little further away from pickup point. You are dealing with tourists and not everyone will know where the exact pickup points are. Also in our case have the actual name of the tour in front window of bus. Our bus did not have this. Otherwise we would like have know. The host for our tour actually started walking down towards where we were standing but turned back around half way down. She would have seen my husband was in a mobility scooter and would i assume have this information written on your paperwork.
The cruise was amazing
Food was delicious
My husband was in a mobility scooter and we were told by your company that he could not use it as weighed too
Much so had to hire a wheelchair.
When got on the bus we mentioned it to the star of Honolulu host and she said we did not need to do that. So maybe for any future customers you could check your information first.
February 2024
A trip to Hawaii with my 92-year-old mother and three generations
I was looking forward to whale watching, but my mother said she didn't want to go, possibly due to fatigue, so I requested to change it to the next day, and they were very accommodating.
On the way to the harbor, we saw a rainbow, which made me feel like we would meet the whales.
After setting sail, they met our expectations, and we saw them many times.
Watching them swim gracefully in the waters of Waikiki made me feel the essence of Hawaii.
At the end, we witnessed them spouting water and slapping their large tails on the surface of the sea.
Thank you for the wonderful experience.
2024年2月
92歳の母と三代世代のハワイ旅行️
楽しみにしていたホエールウォッチング、母が疲れからか行きたくないと言う事で、翌日に変更をお願いしたら配慮して下さりました。
港に向かう途中に虹を見たので、鯨に会える予感がしました。
出航後、期待に応えてくれて、何度も何度も見れました。
ワイキキの海を優雅に泳ぐ姿を見て、ハワイを感じました。
最後には潮を吹いて大きな尻尾を海水面に叩きつける様子も
感動をありがとう。
Thank you very much for joining our cruise with three generations. We are very pleased to hear that you enjoyed whale watching and the views from the ship. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズに三世代でお越し頂き誠に有難うございました。クジラの観測や船からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。