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All Reviews for Marine Life Tours & Cruises in Hawaii

Overall Rating

4.42 4.42 / 5

Reviews

8845 reviews

3-Hour West Coast Snorkel Cruise & Marine Life Safari by Dolphin Excursions

Absolutely sensational experience

Reviewed by: Trish Foxall

Wow, wow, wow. This was the experience of a lifetime for me and my family. We really hit the jackpot. Within minutes of leaving the harbor we came across some Humpback whales frolicking with some dolphins - this was breathtaking. We then swam with sea turtles and had an amazing experience with a pod of approximately 50 dolphins. I honestly believe we had luck on our side because we couldn't have asked for a more amazing experience. The staff were friendly and knowledgeable and made the tour even more enjoyable. I can honestly say this was the highlight of our holiday and would recommend this company to everyone.

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Packages: Temporarily Unavailable - Dolphin Excursion (with Transportation & Lunch)
Attended as: Families
Posted on: 2018/01/04
Activity Date: 2017/12/29

【冬季限定!1/3~3/21】ホエールウォッチ スターオブホノルル号 1500名乗船可能なハワイ最大のクルーズ船!軽食&ドリンク付き<ワイキキ送迎可>

Whale クジラ

Reviewed by: ジョニーくん

I was looking forward to seeing whales, dolphins, and turtles, but I was disappointed that I didn't see anything. It's no good to have too high expectations. The weather was nice, so the view was good.

くじらやイルカカメなど楽しみにしていましたが何も見れず残念でした。期待しすぎるとダメですね。天気は良かったので眺めは良かったです。

Reply from activity provider

Thank you very much for boarding with us this time. We sincerely look forward to welcoming you back on board when you visit Hawaii again.

この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。

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Packages: 家族割引!ホエールウォッチ
Attended as: Couples
Posted on: 2018/01/04
Activity Date: 2017/12/31

【冬季限定!1/3~3/21】ホエールウォッチ スターオブホノルル号 1500名乗船可能なハワイ最大のクルーズ船!軽食&ドリンク付き<ワイキキ送迎可>

I couldn't see any whales. クジラは見れませんでした

Reviewed by: まいこ

Unfortunately, I wasn't able to see any whales. The day before my participation, there was record heavy rain, so I was worried about the weather, but fortunately, we were blessed with good weather. I decided to enjoy the cruise around Waikiki instead of focusing on whale watching.

I think the cruise duration was about an hour and a half. If whales can be seen from that distance, it seems they come quite close to the Waikiki area.

I signed up for a course without breakfast, but I thought at least drinks would be provided, so it might be a good idea to bring water or bottled drinks.

Also, I heard that if you don't see any whales, you can get a ticket for the next cruise, but I didn't hear anything about that. Where should I inquire about this?

残念ながらクジラは見れませんでした。参加前々日が記録的な大雨だったので、天気が心配でしたが、幸いに好天に恵まれ、クジラウォッチングではなくクルーズと割り切ることにして、ワイキキ周辺を楽しみました。
クルーズ乗船時間は賞味1時間半程度かと思います。あれくらいの距離の移動でクジラが見られるのでしたら、ワイキキ周辺近くまで近づいてくるのだなと思いました。

朝食なしのコースで申し込みましたが、飲み物くらいは出されると思っていたので、お水やペットボトルのドリンクを持ち込んだ方がいいかもしれません。

それから、クジラを見られなかったときの次回乗船券をいただけるということでしたが、そういったお話しはなく、これはどこで聞いたらいいのでしょう?

Reply from activity provider

Thank you very much for boarding with us. The re-boarding ticket is valid until April 5, 2018. If you have plans to board again before that date, please let us know when making your reservation, and we will treat it as a re-boarding ticket. If you have any other questions, please feel free to contact us.

この度はご乗船頂きまして、誠に有難うございます。再ご乗船券は2018年4月5日までとなっております。それまでにご乗船のご予定がございましたら、ご予約時にその旨お伝い頂ければ、再ご乗船券扱いにさせて頂きます。その他、ご不明な点がございましたら、お気軽にお問い合わせ下さいませ。

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Packages: ホエールウォッチ<2020年12月31日まで>
Attended as: Couples
Posted on: 2018/01/04
Activity Date: 2017/12/28

2.5-Hour Waikiki Guided Turtle Snorkel Tour, Snacks & Drinks - Holokai Catamaran

We saw turtles...(^.^)

Reviewed by: C.L.

Very friendly staff. Check in place is walking distance from my hotel. Since I do get sea sick, I took motion sickness pill an hour before and I didn't eat until it's time to go back to Waikiki beach. Therefore, providing snacks only without meals is perfect for me. They have a guide to swim with us and find turtles and other sea life for us. Our guide even dived to retrieve GoPro for a girl in our group. After snorkeling, they rises their sail and took us to see whales. My 2 teenage boys really enjoyed the activity the whole time.

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Packages: Snorkel Cruise (100% Capacity)
Attended as: Families with Young Children
Posted on: 2018/01/03
Activity Date: 2017/12/20

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

The mark on the map for the meeting place is incorrect. 現地集合場所の地図の印が間違っている

Reviewed by: Hinata

I didn't like that it took a long time to be picked up by a shared vehicle, so I chose the meet-up plan. I went to the location indicated on the map, which was the center of Aloha Marketplace, but there was no ticket center. I tried calling the local phone number, but it didn't connect, and time was running out, causing me to panic. In the end, I asked a crew member from another boat, who told me that there was a ticket booth next to the boat I was supposed to board, and I barely made it in time. I think the explanation was insufficient. I would like the meet-up location to be accurately provided. I couldn't see any whales, which was the worst part.

混載車での送迎で時間がかかるのが嫌なので現地集合プランを選択しました。現地集合の場所はこちらと地図に示されていたアロハマーケットプレイスの中心にへ行きましたがチケットサンターがありません。現地電話番号に電話をしても繋がらず時間も迫りあたふた。結局、別の船の乗務員さんに聞いて乗る船の横にチケットブースがあると教えてもらいギリギリ間に合いましたが説明不足だと思います。現地集合の場所を正確に載せてもらいたいです。くじらも見えず最悪でした。

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Packages: 通常プラン
Attended as: Couples
Posted on: 2018/01/03
Activity Date: 2017/12/31

ホエールウォッチングクルーズ  <12~4月/軽食&アルコール2杯付き/英語ガイド/カアナパリビーチ発>

I was able to see it. 見れました。

Reviewed by: あああ

When I boarded the boat, I got completely soaked up to my knees. I was able to see whales quite close. I even saw them jump high enough to see their bellies. I'm happy to have achieved one of my main goals for going to Maui. The snacks were just small sandwiches.

船に乗り込むとき、膝の上までバッチリ濡れました。鯨はかなり近い所で見れました。おなかが見えるくらいのジャンプも見れました。マウイに行った大きな目的の一つが達成できて嬉しい。軽食というのは、小さなサンドイッチ程度。

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Packages: カアナパリビーチ発プラン(2017年12月31日までのご参加)
Attended as: Families
Posted on: 2018/01/03
Activity Date: 2017/12/31

イルカ大学 イルカウォッチング&シュノーケリングクルーズ イルカと泳ぐプランも!マリンアクティビティも充実<ランチ付き/日本語/ワイキキ&コオリナ送迎可>

I was satisfied to meet whales and turtles. クジラや亀に会えて満足です。

Reviewed by: ハワイ大好き二人組

Two years ago, I participated in a program at a junior high school and swam with dolphins. I wanted to experience that happiness again, so I joined this time. Unfortunately, I couldn't meet any dolphins, but I was moved to see whales and turtles. I even got to see the spouts of several whales from a distance! And as expected from a university, Mr. Takao's passionate lecture and the meaningful movements in the dance were rich in content, conveying a love for Hawaii that captivated me. Thank you very much. I would love to participate again! (*^^*)

2年前に中学の方で参加しイルカと泳ぎました。その時の幸せ感を味わいたく今回参加させていただきました。残念ながらイルカには会えなかったけれど、クジラや亀に会えて感動しました。少し遠くですがクジラの潮吹きもみられました。それも何頭も…!そしてさすが大学、Mr.Takaoの熱のこもった講義?や、ひとうひとつの動作に意味を感じるダンス等も内容が濃く、Hawaii愛が伝わり聴きいってしまいました。ありがとうございました。また、是非参加させていただきます(*^^*)

Reply from activity provider

Aloha!! To the wonderful duo who loves Hawaii,

Thank you for participating in the prestigious Dolphin University tour. We are thrilled that you were able to experience something that is hard to come by in Japan. There are also manta ray tours available on the Big Island that you won't find on Oahu, so we look forward to your next visit.

Mahalo!!
Dolphin Office

Aloha!! ハワイ大好き二人組様

この度は名門イルカ大学のツアーにご参加頂き、ありがとうございました。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。

Mahalo!!
イルカオフィス

  • 大自然に囲まれて出航前の神聖な気持ち

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Packages: 【2人目無料!】人数限定モニターツアー
Attended as: Couples
Posted on: 2018/01/03
Activity Date: 2017/12/25

Submarine Underwater Scooter Adventure & Turtle Snorkeling Tour from Hawaii Kai

Awesome

Reviewed by: Steve M

I was treated excellently and had an absolutely wonderful time. The divers made sure I had a close-up experience with all the marine life. The only thing they could add in the advertisement is to tell clients to arrive wearing swimwear, there are no change rooms on the boat.

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Packages: Original Package: Underwater Scooter Adventure with Pick-up from Waikiki
Attended as: Couples
Posted on: 2018/01/02
Activity Date: 2017/12/30

イルカ大学 イルカウォッチング&シュノーケリングクルーズ イルカと泳ぐプランも!マリンアクティビティも充実<ランチ付き/日本語/ワイキキ&コオリナ送迎可>

Wild Dolphin & Sea Turtle Snorkeling Cruise 野生のイルカ&ウミガメ シュノーケリング・クルーズ

Reviewed by: 華ちゃん

The guide who showed us around was enjoyable and great. We were able to see a sea turtle, even if just a little, and snorkeling was fun. Even though I'm not a strong swimmer, I felt safe participating. We went as a family, but my kindergarten-aged grandchild was shivering and crying because of the low temperature. I think it's important to choose the right season for small children.

案内してくださったガイドの方が楽しくてよかったです。ウミガメは少しだけですが見えたし、シュノーケリングも楽しく、泳ぎが得意ではない私も安心して参加できました。家族で行きましたが、幼稚園児の孫は気温が低く、寒さに震えて泣いてしまいました。小さな子どもには季節を選ぶ必要があると思いました。

Reply from activity provider

Aloha!!

Thank you for participating in the prestigious Dolphin University tour. We are all very pleased that you were able to experience something that is hard to come by in Japan. We will continue to strive to provide better tours, taking into account your child's cold weather preparations as a future consideration.

There are also manta tours available on the Big Island that you won't find on Oahu, so we look forward to your next participation.

Mahalo!!
Dolphin Office

Aloha!! 華ちゃん様

この度は名門イルカ大学のツアーにご参加頂き、ありがとうございました。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
お子様の防寒対策なども今後の課題として、より良いツアーをご提供出来るよう努めてまいります。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。

Mahalo!!
イルカオフィス

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Packages: おすすめプラン<2017年3月31日まで>
Attended as: Families with Young Children
Posted on: 2018/01/02
Activity Date: 2017/01/07

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

No whales in sight. クジラ見えず

Reviewed by: K T

I chose this tour because I heard the whale encounter rate is high. The weather was great, but unfortunately, I didn't encounter any whales, which was disappointing. I just accepted it as a regular cruise. The open deck was windy and surprisingly cold, so a jacket is a must.

クジラ遭遇率が高いとの事で利用しました。
天気には恵まれましたがクジラには遭遇出来ずがっかり。
ただのクルージングに行ったと割り切りました。
オープンデッキは風があり意外と寒いので上着必須。

  • 天気には恵まれ、景色は良かった。

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Packages: 【期間限定ファミリーキャンペーン】通常プラン
Attended as: Families
Posted on: 2018/01/02
Activity Date: 2017/12/31

【冬季限定】ホエールウオッチングクルーズ <2時間/ラハイナ港発/英語ガイド> byエクスプローラー 1号、2号

I saw it!! 見えました!!

Reviewed by: sato

It was right at the beginning of the December season, so I was worried about whether I would be able to see anything, but that morning, while looking at the ocean from my hotel room, I spotted a spout in the distance. I thought I might be lucky today and boarded the boat with that expectation. At first, I could only see the spouts from afar, but I was able to see whales on both the starboard and port sides.

There was one breach, but it happened so suddenly that I couldn't capture it in a photo; it was truly moving. In the latter half, we moved the boat to show us a baby whale. The passengers were all Westerners, with only two of us being Asian. My English is not great, but I chose this small boat because I wanted to experience it. It was a nimble boat, which made it interesting, though it might be dangerous for small children.

However, during check-in, the attitude of the woman at the reception was not great. Even though the voucher clearly stated the time, name, and the number of the reception hut, she returned the voucher saying, "This is not the place. Go to the hut three over." When I showed the voucher to the man at that hut three over, he kindly told me that this was not the right place and even accompanied me back to the first hut.

Even when that man said this was the right place, the woman's attitude was arrogant; she didn't smile and just handed me the boarding number. It was disappointing to see such an attitude, possibly because we were not English-speaking customers.

Additionally, when disembarking, a female crew member was smiling and shaking hands with other passengers, but when my husband extended his hand to express his gratitude, she pulled back.

I didn't feel this way on the Big Island, but on Maui, I had the impression that there was a certain strictness towards Japanese people, aside from this incident.

12月シーズン始まってすぐでしたので見れるか不安でしたが、当日の朝ホテルの部屋から海を見ていると。遠くに潮吹きが見えました。
これは今日はラッキーかもと期待しての乗船。最初は遠くで潮を吹いている様子でしたが、右舷、左舷どちら側でもクジラを見ることができました。
 ブリーチは一度だけ、突然だったので写真におさめることはできませんでしたが、感動ものです・
後半は、船を移動して子どもくじらを見せてくれました。
乗客は、欧米人のみ。東洋人は、当方2人でした。英語はさっぱりですが、なん小さい船にのりたかったので選びました。
小回りがきく船ですので、おもしろかったです。小さなお子さんは危ないかも。
ただ、チェックインの際、受付の女性の態度がいまいちでした。
バウチャーには、しっかり時間、名前、そして受付小屋の番号も記載されているのに、「ここと違う。三つむこうの小屋へ」とバウチャーを返され、その三つむこうの小屋の受付のおじさんに、バウチャーを見せると、ここではないよと親切に言ってくれ、しかもいっしょに最初の小屋についてきてくれました。
 その人にこれはここと言われても、女性の態度は横柄で、にこりともせず、乗船番号札をわたしてくれました。
 英語圏の客でないのが気にくわないのか、残念な態度でした。

そして、もうひとつ、下船の際、クルーの女性が、他の乗客に笑顔で握手していたので、主人が感謝の言葉を言いながら手をさしだすとひっこめられました。

ハワイ島では感じなかったのですが、マウイ島では、この時以外にも日本人に対してきびしいかな
と思った経験がありました。

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Attended as: Couples
Posted on: 2018/01/02
Activity Date: 2017/12/29

North Shore Shark Adventures - Oahu Cage Diving Tour with Waikiki Transportation

It was awesome!!!! The best experience ever!

Reviewed by: Estefania & Salva

We enjoyed a lot the experience! It was super cool! We saw a lot of sharks!

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Packages: Now Available - Shark Cage Dive without Transportation
Attended as: Couples
Posted on: 2018/01/01
Activity Date: 2017/12/29

2.5-Hour Waikiki Guided Turtle Snorkel Tour, Snacks & Drinks - Holokai Catamaran

Nice Boat, Great Crew!

Reviewed by: Dan & Kay Wilder

Fun, Professional & Knowledgeable Crew. New, clean, well maintained boat. They go out of their way to make sure everyone has a good time! We saw turtles and whales. One of the highlights of our trip. Highly recommend!

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Packages: Snorkel Cruise (100% Capacity)
Attended as: Couples
Posted on: 2017/12/31
Activity Date: 2017/12/28

イルカ大学 イルカウォッチング&シュノーケリングクルーズ イルカと泳ぐプランも!マリンアクティビティも充実<ランチ付き/日本語/ワイキキ&コオリナ送迎可>

I encountered dolphins and whales!! イルカやクジラと出会えました!!

Reviewed by: あんぱん

This was my first time in Hawaii for our honeymoon! We decided to join this tour because we wanted to see dolphins in the beautiful ocean. The day before, there was heavy rain, so I was worried about the weather, but it turned out to be clear skies. We took an early morning bus to the port, and when we boarded the boat, the staff warmly welcomed us. The staff maintained a cheerful atmosphere and treated us with care from start to finish. We traveled by boat for about 45 minutes, and during that time, we were able to see a whale spouting! (By the way, on the way back, we also saw its tail.)

As for the dolphins, I was a bit anxious that we might not encounter them since we were dealing with nature, but we were able to see them underwater! (Interestingly, it seems that there were no sightings for the three days leading up to our participation.) Although we didn't see them up close like in an aquarium, I was moved to encounter wild dolphins! After that, we split into activities and snorkeling. I experienced snorkeling, and I was able to see many fish up close as well. On the way back, we had a fun time dancing hula with the staff. It became a wonderful memory of our once-in-a-lifetime honeymoon!

今回ハネムーンで初めてハワイにやってきました!綺麗な海でイルカがみたいということでこのツアーへの参加を決めました。前日は大雨で果たして天気は大丈夫かなと心配しましたが快晴でした。早朝バスに乗って港へ着き、船に乗船するとスタッフが明るく迎えてくれました。スタッフの皆さんは最初から最後まで明るい雰囲気で丁寧にもてなしてくれます。45分くらい船で移動しましたがその途中でクジラの潮吹きもみるとこができました!(ちなみに帰りは尾びれもみることができました)
そして肝心のイルカですが、自然が相手なので出会えないかもと不安もありましたが、水中でも見ることできました!(ちなみに参加日までの3日間は出会えなかったみたいです)水族館みたいに近距離でみれたわけではありませんが野生のイルカに出会えたのには感動しました!その後はアクティビティとシュノーケルに分かれました。シュノーケルを体験しましたがこちらもたくさんの魚を真近で見ることができました。帰りにはスタッフさんとフラで盛り上がったりと楽しいひと時でした。たった一度のハネムーンの良い思い出になりました!

Reply from activity provider

Aloha!! Anpan-san,

Thank you for participating in the prestigious Dolphin University tour. We are all very pleased that you were able to experience something that is hard to come by in Japan. There are also manta tours on the Big Island that you won't find on Oahu, so we look forward to your next participation.

Mahalo!!
Dolphin Office

Aloha!! あんぱん様

この度は名門イルカ大学のツアーにご参加頂き、ありがとうございました。
日本では中々経験できない体験をして頂けて、スタッフ一同嬉しい限りです。
ハワイ島にはオアフ島にはないマンタツアーなどもございますので、またのご参加を心待ちにしております。

Mahalo!!
イルカオフィス

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Packages: 【2人目無料!】人数限定モニターツアー
Attended as: Couples
Posted on: 2017/12/31
Activity Date: 2017/12/27

Ocean Encounters Manta Ray Snorkel Tour - Sunset & Moonlight Cruise from Kona

A great experience!

Reviewed by: Stephen

While we only saw one manta, she did come up close, which was an amazing experience.

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Packages: Standard Package: Sunset Manta Snorkel
Attended as: Families
Posted on: 2017/12/31
Activity Date: 2017/12/28

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

Full of impact. 迫力満点

Reviewed by: ユウダイ

It was incredibly powerful. A large whale spouted water right nearby, and there were cheers. I was lucky to spot it so quickly. I think it would be amazing to see the whales up close. The boat is large, but if you're prone to seasickness, I recommend bringing motion sickness medication.

凄い迫力でした。大きなクジラがすぐ近くで潮を噴き歓声があがっていました。
すぐに発見できラッキーでした。
もっと間近でクジラを見れたらすごいと思います。
船は大きいですが、酔いやすい方は酔い止めを持って行くと良いと思います。

  • 美味しいランチ

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Packages: 【期間限定ファミリーキャンペーン】通常プラン
Attended as: Families with Young Children
Posted on: 2017/12/30
Activity Date: 2017/12/23

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

I participated on my honeymoon. ハネムーンで参加しました

Reviewed by: きょう

I participated in the tour hoping to see whales, as I signed up during a time when other companies had not yet started their whale watching. There was an announcement that a dorsal fin was spotted! However, it did not appear again, and I was unable to see it in person. I did spot two or three dolphins.

It was the rainy season, and it rained, with cold winds making it quite chilly even with two layers of clothing. If the weather had been better, the scenery might have been nice.

Tips were collected in a box at the exit. The food on board was delicious, and the Japanese commentary was well done.

他社ツアーがまだホエールウォッチングを始めていない時期に申し込みしたため、運良くクジラに出会えるといいなと思い参加しました。
背びれが見えました!とアナウンスはあったものの、その後一度も現れず、実際に見ることはできませんでした。イルカは2、3頭確認できました。
雨季で雨が降ったり、風が冷たく上着は2枚重ね着しても寒いくらいでした。天気が良ければ景色も良かったかもしれません。
チップは出口に箱が置いてある形式でした。
船内の食事は美味しく、日本語での解説もきちんとあり良かったです。

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Packages: 通常プラン
Attended as: Couples
Posted on: 2017/12/30
Activity Date: 2017/12/20

Maui Whale Watch Cruise from Lahaina -Temporarily Not Available [Dec-May]

Outstanding whale watch

Reviewed by: Carol and Jim

We were totally impressed with the professionalism of the research staff on the whale watch of Dec 8. The pilot was extremely experienced and could pick up the behavior of the whales from afar to make an educated guess as to if they might come up more often than not. The attendants were knowledgeable as well providing much information as to the life cycles of the hump back whales. Many questions were answered to our satisfaction. They put a sort of a microphone to attempt to detect whale sounds although not successful they were willing to try all the technology to help us have the best experience ever. I really think luck played a big part in our amazing morning of whale watching but that being said it's worth taking a chance and we most appreciated the staffs attention to safety and providing all the education they did. The juvenile whales came right up to our boat and we're curious and playing around the boat so long the pilot had to call a sailboat over to distract them away so we could start our engine and return to shore. It was just amazing.

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Packages: Special Deal! 2-for-1 Review Rebate - Whale Watch
Attended as: Families
Posted on: 2017/12/30
Activity Date: 2017/12/09

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

I couldn't see the whale. 鯨はみれず

Reviewed by: H&K

According to the story, it seems a bit early in December. However, I was able to enjoy the lunch cruise. The staff mentioned that it would be difficult to see whales today, but they directed us towards the west coast where dolphins were spotted. We were able to see dolphins for a brief moment. I received a one-year valid reboarding ticket, but I'm not sure if I can go within a year.

話によると、12月ではまだすこし早いらしい。
でも、ランチクルーズということで楽しめました。
係員の人が、今日は鯨は無理そうだけど、いるかが西海岸のほうにいるからと、まわしてくれました。一瞬ですが、いるかが見れました。
1年間有効の再乗船券をもらえたのですが、1年以内にいけるかどうか。

  • 鯨が見れなくても、グループで行くと楽しいです。

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Packages: 通常プラン
Attended as: Friends
Posted on: 2017/12/30
Activity Date: 2017/12/27

Kona Manta Ray Snorkel & Night Dive Tour at Keauhou Bay - Sea Paradise

Loved it!

Reviewed by: Neera Iyer

This was a last minute booking so we were glad to get it. We did the 7:45-9:45 PM night tour. The set up is pretty standard. The crew was experienced and knew what to do when didn’t find rays at the first spot. We were towed gently to where we saw two! We had a couple of screamers which was a bit annoying but that apart, terrific trip

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Packages: Manta Ray Night Snorkeling Tour [Late Evening Cruise]
Attended as: Couples
Posted on: 2017/12/29
Activity Date: 2017/12/26

ホエールウォッチ 最大80名乗りのカタマラン船!ソフトドリンク飲み放題付き<ワイキキ送迎可/12/1~3/31>

I will never participate again. もう二度と参加はしない

Reviewed by: たらむ

First, the pickup was 15 minutes late. Just as I was about to call because I couldn't wait any longer, they finally arrived, and of course, there was no apology. Next, when boarding the boat, it was so crowded that there were no seats at all. Our group of six had to stand both going and coming back. The staff completely ignored the fact that we were standing without seats. It was difficult to stand with the boat swaying, and when I tried to go towards the deck to grab the handrail, I was told I couldn't. I had no choice but to keep standing. A minute later, when a foreigner tried to go to the deck, the staff said nothing. So, we also moved to the deck. My wife's parents, who are elderly and have weak legs, were with us, and I think it's terrible to accept reservations when there are no seats available. Even though we were visible to the staff, they did nothing and even prevented us from going to the deck. Moreover, when we were sent back, there was no explanation, and we had no idea which car we were supposed to get into. At one point, they changed the route to drop off other customers, and for some reason, they started picking up new customers, leaving us anxious about when they would finally send us. They stopped for a long time near the Sheraton without any explanation, and since it seemed like we wouldn't be departing anytime soon, we had no choice but to get off and go shopping. It was truly the worst experience. I will never use this company's tour again.

まずピックアップは15分遅れ。待ちきれず電話しようとしたところでやっと到着、もちろん謝罪はない。つぎに船に乗る際人がいっぱいで、座るところが全くない。私たち6人のグループだけが行きも帰りも立ったまま。スタッフは我々が座れず立っているのに全く無視。ゆれて立っているのが大変なため船の手すりに捕まろうとデッキの方へ行こうとしたらダメと言われ、仕方なく立っていた。その1分後に外人がデッキへ行こうとしたらスタッフは何も言わず。なので我々もデッキへ移動。妻の親が参加しており老人で足腰弱いんだから、座る場所もないのに予約を受けるなんて最悪と思います。我々がスタッフに見えているにもかかわらず、なんの対応もせずデッキにすら行かせるのを邪魔して一体なんなんだと思います。しかも帰りの送りの際もなんの説明もなく、いったいどの車に乗ればいいのかさっぱりわからなかった。途中他の客の求めでコースを変えて降ろしていたし、何故か新たに客を乗せ出しているしいつになったら我々を送ってくれるんだとやきもきしました。途中シャラトンのそばでなんの説明もなくずっと停車しいつまで待っても出発しそうにない為、仕方なく我々は降車し買い物にでかけました。本当に最悪でした。二度とこの会社のツアーは利用しません。

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Packages: 午後プラン<~2020/12/17>
Attended as: Families with Young Children
Posted on: 2017/12/29
Activity Date: 2017/12/28

West Oahu Snorkel Cruise with Dolphin Watch, Kayak, SUP, Waterslide & Lunch

Outstanding!!!

Reviewed by: Kim McMillian

This was a great experience. The staff was extremely knowledgeable and helpful and friendly. I was having problems swimming in the choppy water and one of the girls stuck by me, made sure I was ok and also made sure I was able to see the dolphins.
My son and grandson loved seeing the turtles and the kayak.
Thank you for a wonderful time. We highly recommend this excursion with this company. They’re outstanding!

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Packages: Morning Cruise (25% Capacity)
Attended as: Families
Posted on: 2017/12/29
Activity Date: 2017/12/26

【冬季限定!1/3~3/21】ホエールウォッチ スターオブホノルル号 1500名乗船可能なハワイ最大のクルーズ船!軽食&ドリンク付き<ワイキキ送迎可>

Mother and baby whale クジラの親子

Reviewed by: よしジャパン

It was rainy, but I was able to see a mother and baby whale three times. You can see them even when it's not the season! If you come to Hawaii, you should definitely try to see them at least once! ^_^

雨でしたがクジラの親子を3回見つけることが出来ました。シーズンでなくとも見えるんですね!ハワイに来たら一度は見てみてはどうですか^_^

Reply from activity provider

Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the mother and baby whale. Please come again. All of our staff are looking forward to your visit.

Star of Honolulu

この度は私共のクルーズにお越し頂き、誠に有難うございまhした。
鯨の親子をお楽しみ頂けました様で大変嬉しく思います。
是非またお越し下さい。
スタッフ一同お待ち申し上げております。

スターオブホノルル

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Packages: ホエールウォッチ<2020年12月31日まで>
Attended as: Couples
Posted on: 2017/12/29
Activity Date: 2017/12/26

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

The worst, the lowest. 最悪 最低

Reviewed by: 最低、最悪

I was waiting at the designated meeting place as indicated in the voucher sent via email, but no one came for the pickup. I called the contact number multiple times starting ten minutes after the meeting time, but no one answered. After twenty minutes, I received a call saying that no one would come to pick me up and that I should take a taxi to a different location. They said they would send the new location via email, but I received no email or text message. An hour after the meeting time, I received a call from someone claiming to be an interpreter, asking if I would be coming by taxi, but I explained that I hadn't received any information about the destination and informed them that I would be canceling. Valuable time was lost.

メールで送られてきたバウチャーに、指定された待ち合わせ場所で待っていましたが、ピックアップに来ませんでした、待ち合わせの時間から10分後から何回も、連絡先に電話をしましたが誰も電話に出ません、20分後に電話が来ましたが、ここには迎えに来ないと言われ、タクシーで別の場所にこいと言われ、メールでその場所を送るとのことでしたが、メールもショートメッセージにも連絡なし。待ち合わせ時間の1時間後に自称通訳の方から(日本語)で連絡が来てタクシーで来ますかと聞かれるが、行き先も連絡が来ないと説明しキャンセルをする伝えました。大切な時間が失われました。

Reply from activity provider

Thank you for booking the whale watching cruise activity with us.

We sincerely apologize for the inconvenience caused as you were unable to participate due to an arrangement error on the part of the operating company.

As mentioned in a separate email, the operating company reported that there was a malfunction in the reservation system, which resulted in the pickup location not being accurately registered. On the day of the event, we had instructed you to take a taxi to the check-in location, but unfortunately, due to the absence of Japanese-speaking staff, we were unable to provide you with a proper explanation in the end. The operating company has conveyed their apologies. To prevent this from happening again, we will ensure that the operating company conducts double-checks to provide accurate guidance in case of any issues with the reservation system.

We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback amidst your busy schedule.

VELTRA Customer Support Team

この度はホエールウォッチングクルーズのアクティビティをご予約いただき、ありがとうございます。
しかしながら、催行会社側の手配ミスにより、ご参加いただくことができず誠に申し訳ございませんでした。

別途メールでもお送りさせていただきましたが、催行会社より、予約システムに不具合があり
お迎え場所が正確に登録できていなかったと報告がございました。
当日、タクシーでチェックイン場所までお越しいただくよう説明を進めておりましたが、
日本語スタッフが不在だったため、最終的にきちんとご説明を差し上げることができなかったとのことです。
催行会社からは謝罪の言葉を預かっております。再発防止のため、催行会社にはやむ終えず、予約システムに不具合が発生した際も
きちんとしたご案内ができますよう二重の確認を行っていくこと注意いたします。

お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: 【期間限定ファミリーキャンペーン】通常プラン
Attended as: Families
Posted on: 2017/12/29
Activity Date: 2017/12/28

【冬季限定!1/3~3/21】ホエールウォッチ スターオブホノルル号 1500名乗船可能なハワイ最大のクルーズ船!軽食&ドリンク付き<ワイキキ送迎可>

I couldn't meet any whales. クジラに会えず

Reviewed by: りちゃーど

I had no sign of seeing any whales at all. I was prepared for them to be "small and hard to see," but they didn't show up at all. It's disappointing. I guess I'll just accept that it was a cruise tour off Waikiki.

全くクジラに会える気配がありませんでした。
「小さくてよく見えない」くらいは覚悟してましたが、全く姿を現しませんでした。残念です。
ワイキキ沖のクルーズツアーだったと思って
諦めます。

Reply from activity provider

Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.

この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。

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Packages: 家族割引!ホエールウォッチ
Attended as: Families
Posted on: 2017/12/28
Activity Date: 2017/12/23

Star of Honolulu Whale Watching Cruise with Banana Bread & Coffee | 2-Hour Morning Tour [Jan-Mar]

Great Views, disappointing for whale watching.

Reviewed by: Mel

We didn't see much of the whale, only a blip, but there is nothing in voucher. The views are great!

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Packages: 2.5-hour Afternoon Premier Cruise
Attended as: Families
Posted on: 2017/12/27
Activity Date: 2017/12/23

イルカ大学 イルカウォッチング&シュノーケリングクルーズ イルカと泳ぐプランも!マリンアクティビティも充実<ランチ付き/日本語/ワイキキ&コオリナ送迎可>

I was disappointed that I didn't see a single dolphin, let alone any while snorkeling. イルカとシュノーケルどころか一匹もみられずがっかり・・

Reviewed by: たんたん

In the distance, I could see what looked like the tail of a whale and the shadow of a sea turtle, but in the end, there were no dolphins at all.

Along the way, I snorkeled for about an hour, but I didn't see any fish in areas that weren't particularly beautiful, like the coral reefs. When I participated in snorkeling tours in other countries, I had experiences where I saw very beautiful coral reefs and tropical fish, so if we weren't going to see dolphins, I wished we could at least stop at a spot where we could expect to see more tropical fish. Just looking at the white sand underwater quickly bored my child, and when we returned to the boat, it was cold.

One positive point was that the staff were very cheerful, dancing the hula and letting us ride in canoes.

I understand that these things can happen when dealing with nature, but I was disappointed that I invested a whole day, starting with a 5 AM gathering, for such a rare day in Hawaii.

By the way, as an apology for the group that didn't see dolphins, they said the next participation fee would be discounted by $20. However, since there's no guarantee that the same thing won't happen again, I won't participate anymore.

はるかかなたにクジラのしっぽと海亀が泳ぐ影らしきものが見られたのですが、結局イルカは姿すらなかったです・・。

途中、1時間ほど、シュノーケルをしたのですが、サンゴ礁など特に綺麗でないところで、魚も見られず・・。他国でシュノーケルツアーに参加した際は
とてもきれいなサンゴ礁と熱帯魚が見られた経験があるので、イルカも見られないならば、せめてもっと熱帯魚などが期待できるスポットで停泊してくれてもと思いました・・。海中の白い砂をみるだけで子供もすぐ飽きて、すぐに舟にひきあげたら今度は寒いと・・。

一つ良かった点は、スタッフの皆さんがとても陽気で、フラダンスを踊ってくださったり、カヌーに乗せてくれたりしました。

自然相手なのでこういうこともあるかとは思うのですが、貴重なハワイの1日を朝5時代に集合して一日投資したのにと残念でした。

ちなみに、イルカを見れなかったグループへのおわびとしては、次回参加代金が20ドルにディスカウントされるのだそうです。
同じことが2度ないとも限らないので、もう参加はしませんが。

Reply from activity provider

Aloha, thank you for participating in Dolphin University. We apologize for not being able to provide a tour that met your expectations due to unfavorable conditions with the ocean and wildlife. As you mentioned, a retry for Dolphin University will be $20 per person, but if you consider Dolphin Junior High, a retry is free of charge. We would be grateful if you could consider participating again if the opportunity arises. We sincerely apologize for not being able to provide you with a memorable experience on our tour.

Aloha, この度はイルカ大学にご参加頂きありがとうございました。海や生き物のコンディションが芳しくなく、ご期待に沿うツアーを実現することが出来ず申し訳ございません。ご記載頂いた通り、イルカ大学へのリトライはお一人当たり$20となりますが、イルカ中学でしたら無料でリトライが可能ですので、もしまた機会があれば是非参加をご検討いただければ幸いです。弊社ツアーにて思い出に残る良いお時間をお過ごしいただくことが出来なかったこと、重ねてお詫び申し上げます。

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Packages: 07:30出港プラン(2018年3月31日までのご参加)
Attended as: Families
Posted on: 2017/12/27
Activity Date: 2017/12/24

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

It's a well-organized tour. サービスが行き届いたツアーです。

Reviewed by: いっとく

The ship is slightly smaller than the Prince of Honolulu. As we approached Diamond Head, the waves became rough. I think it would be tough for children who get motion sickness. The departure time is leisurely, which is reassuring. The pickup location is also close to the hotel. We were able to see a mother and baby whale. This time, my child dropped their smartphone, but they were able to help us find it. It's a tour you can participate in with peace of mind.

船体はプリンスオブホノルル号より少し小さめ。ダイヤモンドヘッド近郊に近づくと波が激しい。乗り物酔いする子供は辛いと思います。出航時間がゆっくりなので、安心します。ピックアップ場所もホテルに近い。クジラの親子を、見ることができました。今回、子供がスマホを落としたがちゃんと調べてもらい、見つけることができました。安心して参加できるツアーです。

  • ダイヤモンドヘッド近郊

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Packages: 【期間限定ファミリーキャンペーン】通常プラン
Attended as: Families with Young Children
Posted on: 2017/12/26
Activity Date: 2017/12/23

ホエールウォッチ マジェスティック号 横揺れが少ない最新テクノロジー採用の次世代クルーズ船<アロハタワー発/12/26~3/31>

It was fun. 楽しかったです

Reviewed by: noli

I arrived at the meeting place five minutes early, but there was already someone waiting with a sign that said "Majestic Whale." Since my name wasn't called when the time came, I spoke up when I noticed the sign saying "whale." If you're going, please try to speak up when you see the sign. There's no problem following the staff member. Once on board, there were levels with a buffet and an open deck, but the open deck was easier for taking photos and felt nice with the breeze. The day before, a local said they hadn't seen any whales this year, so I was worried, but thanks to the staff who searched diligently, I was able to see the tail twice and the body once. I enjoyed looking for whales and the scenery, and the chips, fruits, and burgers were delicious. There were some people who got seasick, so I think motion sickness pills and sea bands were helpful. I want to participate again to see bigger whales.

集合場所へ5分前にはついていましたが、すでに「マジェスティック号くじら」と書かれた看板を持った方が待っていました。時間になっても名前を呼ばれなかったので、「くじら」と書かれていることに気づいた時点で自分から声をかけました。行かれる方は看板を見たら声をかけてみてください。係の方のあとについて行くだけなので問題ありません。乗船するとブッフェのある階とオープンデッキの階がありましたが、オープンデッキの方が写真を撮りやすく風も気持ちよかったです。前日、地元の方が今年はまだクジラを見ていないと言っていたので不安でしたが、スタッフさんたちが全力で探してくれたおかげで、尾びれを2回と体を1回みることができました。クジラを探したり景色を楽しんだり、チップスやフルーツやバーガーも美味しかったです。船酔いをしてる方もいたので、酔い止めやシーバンドは役に立ったと思います。もっと大きくクジラを見たいのでまた参加したいです。

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Packages: 【期間限定ファミリーキャンペーン】通常プラン
Attended as: Families
Posted on: 2017/12/26
Activity Date: 2017/12/23

BOB's Hawaii Underwater Scooter Adventure & Turtle Watching Tour

Bobs Underwater Scooter

Reviewed by: Anony

Divers friendly but little instruction or guidance given. Lot of waiting around and too many people on boat for number of scooters and divers, reduce sizes for more enjoyable experience. Also suggest providing one digital photo in price of ticket at least as waste if going to effort of taking them if not emailing to parties. Expect to wait around both at office, on shuttle and boat.

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Packages: BOB's Underwater Scooter Adventure (With Transportation)
Attended as: Couples
Posted on: 2017/12/26
Activity Date: 2017/12/22