All Reviews for Family & Accessible Travel

This is my third departure so far, but I think the previous buggy experience was more enjoyable. The reason is that during trips to a certain country, we were told not to go to places where buggies are allowed, which led to a boring course, as I heard from the staff.

If those who do not keep their promises are not allowed to ride the buggy, I believe we could have a more varied course. Recently, the quality of participants has declined, and they have stopped listening to the guides, resulting in just riding the buggy without any exploration.

I would like to participate again if we could have a fun sightseeing course like in the past, with people who keep their promises. From now on, I think it would be safer and more enjoyable to take all tourists from a certain country by bus instead of using buggies.

If I want to see various movie sets, I think a different movie course would be better. However, I appreciated that all the staff were kind and helpful. I believe it will improve even more as more Japanese tourists come and the quality of travelers increases.

通算今までに3回目の出発ですが、前のバギーの方が楽しかったと思います、原因は某国の旅行の方がバギーに乗って行っては行けないと言われているところに行ったりするので、こんなつまらないコースになったと言うことをスタッフから聞きました。
約束を守らない人はバギーに乗せないようにしたら、もっといろいろなところ行けるコースになると思います。
あくまで出席者が最近質が悪くなって案内を聞かなくなったので、コースでバギーでただ走るだけになったと言う形です。
昔の楽しい観光のできるコースがもう一度約束を守ってくれる人たちになるとまた参加したいです。
これからはバギーコースでなくて、確実に某国の観光客は全員をバスで連れて行ってもらう方が安全で楽しいと思いました。
あくまでバギーでなくて、いろんな映画の舞台を見に行きたいと思えば、違う映画のコースの方が良いと思います。
でもスタッフが全て優しくて良かったと思います。
これからもっと日本人がもっと多くなって旅行者の質が上がるともっと良くなると思います。

The shared shuttle bus had a luggage rack inside. At the airport, the driver loaded the bags for us, but at the hotel, we had to unload them ourselves. With H◯S, customers are not required to unload their bags, so I was very disappointed this time.

混乗の乗り合いバスで、荷物置き場が中の棚になってるタイプの車。
空港ではドライバーが積んでくれたが、ホテルでは自分で降ろさせられた。
H◯Sならお客様には降ろさせないので、今回はとてもガッカリした。

I will write about something very disappointing that cannot be overlooked.

This concerns the airport transfer from the hotel.

For future reference, I would like to clarify whether "VeLTRA" is at fault or if the local operator "Roberts Hawaii" is to blame.

The situation made me suspect a lapse in arrangements. I would like to continue using VeLTRA, so I am sharing the following experience.

1. Change of pickup location
- The operating company should have known about this at the time of booking or at least two weeks in advance.
- If there was a possibility of changing the pickup location, it would have been disappointing to not be able to book with a company that guarantees the original pickup location.
- I can't help but wonder if this is a company that only accepts bookings and informs customers later.

2. Incorrect meeting time when notified of the change in pickup location
- I received a message from VeLTRA the night before, but it would have been critical if I had not been able to get in touch.

3. The pickup vehicle was one hour late
- I had to stand on the sidewalk for an hour waiting.
- They said it was due to traffic, but I had just returned a rental car and checked the usual road conditions at the time of pickup, which were normal, yet the vehicle was still an hour late.
- There was a possibility of missing my flight. Fortunately, I happened to talk to another driver from the operating company, who contacted them via radio. For reasons unknown, I was able to get into that driver's vehicle, but it was terrifying to think about what would have happened if I hadn't been able to.

4. No communication regarding the delay of the pickup vehicle
- After waiting for ten minutes without the vehicle arriving, I called the local contact, and they said it would arrive in five minutes. However, even after five minutes, the vehicle still did not arrive.
- After another ten minutes, I called again, and they said they would check and call me back. However, there was no communication even after an hour.

がっかりでは済まされない非常に残念な事を書きます。

本件は、ホテルから空港の送迎に関しての事です。

今後のために　「ＶｅＬＴＲＡ」　が悪いのか
現地催行会社の「ロバーツハワイ」が悪いのか
ハッキリさせて欲しいと考えます。

手配漏れを疑いたくなるような状態でした。
これまで通り、今後もＶｅＬＴＲＡを利用したいため以下の体験談を書きます。

１．迎え場所の変更
　　　　・催行会社は、予約した時点、または２週間前には
　　　　　分っていたはず。

　　　　・迎え場所が変更になる可能性があるなら
　　　　　迎え場所が変更にならない催行会社を事前に探して
　　　　　予約できたため残念。
　　　　　※予約だけ受け付けて、後で知らせればよい程度の
　　　　　　レベルの催行会社なのでは？と疑いたくなる。

２．迎え場所の変更時連絡があった歳、集合時刻の間違い
　　　　前日夜にＶｅＬＴＲＡから連絡があったが
　　　　もし連絡が取り合えなかったら致命的。

３．迎え車が遅刻　１時間
　　　　・歩道での集合のため、立ちっぱなしで１時間。

　　　　・渋滞のためと言っていたが、当方、直前にレンタカーを
　　　　　返却しているため集合時刻時点では、普段通りの
　　　　　道路状況を確認していたのにも関わらず１時間遅れ。

　　　　・フライトに間に合わない可能性もあった
　　　　　何故なら、たまたま催行会社の別の車のドライバーと
　　　　　会話できて、催行会社に無線連絡してくれて
　　　　　理由は不明だが、急遽、そのドライバーの車に乗れたが
　　　　　その車に乗れなかったらと思うと恐ろしい。

４．迎え車の遅刻に対して一切の連絡なし
　　　　・１０分たっても迎えの車が来ないため、こちらから
　　　　　現地連絡先へ電話したところ、５分で到着するとの由
　　　　　結果５分経過しても迎えの車は来なかった。

　　　　・更に１０分経過後、再度、こちらから電話した所
　　　　　確認して折り返すとの由
　　　　　結果、１時間たっても一切の連絡なし。

From the easy pick up from our hotel, drive to ship, on the whale watching adventure to return trip, we had a great time.

Dan and Chieko were phenomenal! My husband and I were first timers and both Dan and Chieko were kind and patient and very thorough in making it a great experience for us. We saw so many fish and even a sea turtle!! I highly recommend Blue Hawaii Divers. They are the best!!!

We participated in a plan with transportation for a total of four people, including a 3-year-old and a 0-year-old. The hotel we stayed at was not the designated pickup location, but a nearby hotel was specified for the pickup based on our application. We brought a stroller of the buggy type, and it was transported and used without any issues.

We were lucky to see whales multiple times. On the deck, we enjoyed the breeze, and even from the indoor area with tables and chairs, we could sit and watch the whales, allowing us to see them from either environment. The 3-year-old was entertained throughout the experience.

The explanations and announcements (such as the direction of the whales) were in English. Although the kids did not get seasick, I thought it would have been nice to have the option for my husband to take motion sickness medication since he experienced seasickness.

3歳、0歳を連れた計4人で送迎付きのプランで参加をしました。
私たちの宿泊したホテルは送迎ピックアップの場所ではなかったのですが、申し込み内容と合わせてピックアップ場所（最寄りのホテル）が指定されました。バギータイプのベビーカーを持参しましたが、問題なく運搬し利用できました。
私たちは運が良くクジラを何度も見ることができました。デッキ上は風を感じながら楽しめ、テーブル椅子がある室内からでも座りながらクジラが見れたりと、環境に合わせてどちらからでもクジラが見れます。3歳の子も最後まで飽きずに楽しんでいました。
説明やアナウンス（クジラのいる方向など）は英語です。
子供達は船酔いしなかったものの、旦那が船酔いをしていたため、酔い止めを飲む選択もあったら良かったかなと思いました。

After a 13 hour travel delay, 6 flight cancelations and delays we ended up with an 11pm arrival. Dan was there to meet us as we got of the plane. His smile and calm demeanor really helped turn things around for us. As he placed the Lei and welcomed us I just couldn't help but think this was worth it. In that moment the stress of our day seemed to melt away.
Dan's smile and wealth of knowledge was exactly what we needed to get our Hawaiian adventure off to an amazing start.
The Leis themselves were phenomenal. Well crafted, fresh and better than I imagined.
I will be recommending this family business to everyone I know.
Thank You so much!!

I participated in whale watching. I was able to spot a whale from a distance. I wanted to see it a bit closer, but the wind was pleasant, and I enjoyed the cruise. It was quite cold, so a long-sleeved jacket is essential. I hesitated about the pickup service being more expensive than meeting on-site, but I think if I had gone to the meeting point, there would have been so many boats that I wouldn't have known where to go. I'm glad I chose the pickup service, as it allowed me to participate with peace of mind.

ホエールウォッチングに参加しました。遠目にですが、クジラの姿も確認できました。もう少し近くで見たかったですが、風も気持ちよくてクルーズとして楽しめました。寒いくらいなので、長袖の上着は必須です。お迎えつきは現地集合よりも高くて迷いましたが、現地集合では、船が沢山あって、どこに行ったらいいか分からなかったと思います。安心して参加できたので、お迎えつきで良かったです。

Well organized and efficient/enjoyable tour
Bus ride out and back was very informative of the time from a local perspective. All the arrangements and timing at the historic site with its distinct ticketing ( mighty Mi, the AZ memorial) was seamless and great. Highly recommend for a fine and necessary day trip on Oahu.

If you arrive exactly on time for the meeting (10:30 AM for an 11:00 AM start), you will end up waiting for a full 30 minutes. Unfortunately, the explanation during the pre-monitoring was difficult to understand. However, we do some practice on the sandy beach, and the instructor provides support while we're on the water.

During my first attempt, I couldn't catch any waves and felt a bit down, but on the second try, the instructor taught me the tips again, and after that, I was able to enjoy it a lot. Most of the other participants were also first-timers, but everyone managed to ride the waves. Before starting, they ask if you want the photo option for $65, and I think not ordering this was a mistake (I believe they were taking photos with a drone).

集合時間（11時開始の場合10時30分）にきっちり間に合うと30分しっかり待つことになります。
残念ながら、事前のモニターでの説明はわかりにくいです。
しかし砂浜でちょっとした練習をしますし、海上ではインストラクターがサポートしてくれてます。
1回目は波に乗れずにまさに撃沈で若干凹んでしまいましたが、2回目はインストラクターが再度コツを教えてくれたので、その後はとても楽しむことができました。
他の参加者も初めての人がほとんどでしたが、みんな波に乗れるようになっていました。
開始前に写真のオプション65ドルを聞かれますがこれを注文しなかったのは失敗だったと思っています。（多分、ドローンで写真を撮ってくれていたのだと思います）

I was looking forward to horseback riding and shopping in North Shore, but unfortunately, the weather turned bad, and I had to cancel the horseback riding. The roads became like rivers, so I ended up spending about three hours in a café. I definitely want to try again next time!

ノースショアで楽しみにしていた乗馬やお店回りでしたが
残念ながら、天候が崩れ、乗馬はキャンセル、お店回りも道路が川のようになり3時間ほど一つのカフェで過ごす羽目に(:_;)
次回是非、リベンジしたいです～

Since we were the only Japanese couple, Mr. Akira Ogawa approached us before the show started and explained, "I'll include some Japanese as we go along." Once the show began, the host entertained us with fun magic tricks and jokes in easily understandable English. During Mr. Ogawa's show, I was even called upon as the only participating Japanese person, which allowed me to feel a sense of unity with the other audience members, transcending the language barrier in what felt like a brief but enjoyable hour.

I've been to Hawaii over twenty times, but since I usually focus on outdoor activities, it was a great decision to participate in a show this time. It was truly enjoyable to see Mr. Ogawa's magic, which is said to be the best in the world, up close.

日本人は私たち夫婦のみだったためか、緒川集人さんから、ショウが始まる前に声をかけていただき「様子を見て日本語も入れますから。」などと説明していただけました。ショウが始まると、聞き取り易い英語で司会の方がジョークを入れた楽しいマジックを見せてくれ、緒川さんのショウでは、唯一参加している日本人として振られる突っ込みもあり、言葉の壁を越えて他の観客の人たちと一体感を感じながらのあっという間の１時間でした。
ハワイは、これまで２０数回来ているのですが、アウトドアが専門だったので、今回はこれまでと違ったショウを楽しんでみようと参加したのが大正解でした。
世界一と言われる緒川さんのマジックを間近で見ることができて本当に楽しかったです。

The hula show lesson was lively, with participants enjoying themselves. The buffet had an overwhelming volume, and the roast beef was delicious.

The entertainment show that followed was very realistic, and even if you're not a fan of Elvis or Michael, you'll have a great time.

フラショーのレッスンがあり、楽しく参加されてる方々が盛り上がってました。食事は、ビュッフェで食べきれないボリュームでローストビーフがおいしかったです。

移動してのエンターテイメントショーも、リアリティーがあり
エルビスやマイケルのファンでなくてもすごく楽しめますよ。

Loved thr experience and the staff is really nice and helpful. absolutely loved it.

We really enjoyed this trip! It was my husband birthday’

It was a tour that everyone from toddlers to adults could enjoy. During the jungle experience, the vehicle swayed with excitement, and we had to wait for cows blocking the road to move. Every time the scenery changed, everyone took photos with their cameras, and the view from the mountain climb was incredibly beautiful. It was a day so sunny that it didn't feel like the rainy season, and we were blessed with warm weather, making it enjoyable throughout. The god of opportunity guided us, and my son was the first to spot it, which made him very happy. Thank you very much.

幼児から大人まで楽しめるツアーでした。
ジャングル体験で、車が揺れる度に、盛り上がり、途中で牛が道をふさいでいて牛が動くのを待ったり、景色が変わる度に皆カメラで写真撮ったり、山登りして見えた景色もとてもきれいで最高でした。雨季とは、思えないほど良く晴れた日で、暑いくらいの天気に恵まれて終始楽しめました。
チャンスの神様教えて下さり、息子が一番最初に見つけて喜んでいました。ありがとうございました。

We had a family of eight on this tour and all enjoyed themselves.

The bus arrived at our pickup point on time. The driver/host was very knowledgeable about Pearl Harbor as well as other local sites. The only slight drawback was the sound system on the bus was acting up and occasionally produced feedback (no the fault of the driver/host). She dealt with it as best she could.

We arrived at all the tour points of interest on time and had plenty of time to view each. Given the clear instructions from the driver/host, we knew exactly when to be where.

The lunch was good and the location in the aviation museum was enjoyable.

We finally were returned to the pickup point, also on time.

All-in-all a very enjoyable and interesting day. I highly recommend it.

Our tour guide, Sierra, was the best. She was knowledgeable and engaged. We had a great time with her showing us the trails. She was very safe and checked out atv properly. I will definitely do this again.

I had a great time. The food was good, and I enjoyed the show as well. Since the meal started late, I think it would be even better if it started earlier.

楽しかったです。
食事内容もよく、ショーも楽しめました。
食事のスタートが遅かったので、早いと、さらに良いと思います

Fascinating to learn about different island cultures through dance, music, games and food. The fact the performers are from those islands amazed me. They are so proud of their island and culture and language. Wish I could go back a second day ( or open earlier) so I could see and play all the games.
The Ha… Breath of life show was stunning!

The tour, which takes you around the vast grounds in a bus driven by the staff, is fantastic, with various movie scenes like Jurassic Park scattered throughout. The staff's lively commentary was entertaining and made me feel like a kid again, having a great time.

ジェラシックパークなど数々の映画シーンが広大は敷地に点在するなかをスタッフが運転するバスで巡るツアーは最高です。中でもスタッフの軽快な解説は笑いがありこどもに戻って大はしゃぎしました。

I participated in the afternoon tour at the beginning of January. I was torn between other tours, but I decided on this one because it was smaller and I thought we might get a bit closer to the whales. The weather was clear, but I had seen reviews mentioning that some people didn’t see any whales, so I tried not to get my hopes up too much.

We set out about 15 minutes offshore on a small cruise ship and then waited in the surrounding area to see the whales. Since we weren’t too far from the island, where the town was visible, I wondered how it would go, but within about 10 minutes, there were cheers, and we caught a glimpse of a whale's head in the distance! Over the course of a little more than an hour, we saw the whale's head and tail flukes about 6-7 times, and at one point, a whale appeared right in front of us! There weren’t too many participants, so it wasn’t crowded, and we were able to enjoy it thoroughly. The staff was kind, and it was fun for everyone to search for the whales together!

Since it’s a small boat, I think it’s a good idea to take motion sickness medication as a precaution before participating. We drifted at sea for over an hour, and once you get seasick, it becomes difficult to enjoy watching the whales.

Also, depending on where you sit, there’s a possibility of getting splashed and wet, so I recommend wearing clothes that you don’t mind getting wet.

1月頭に午後帯で参加しました。
他のツアーもあり、迷いましたが、小さめでクジラにちょっとでも近づけるかも？と思ってこちらを申し込み。
天気は晴れでしたが、口コミで観れなかったという声もあったので、あまり期待しすぎずに。
小型のクルーズ船で15分ほど沖に出て、あとはその周辺でクジラが見えるのを待ちます。島の街並みが見えるほど島からもあまり離れていない場所だったので、どうかなと思いましたが、ものの10分ほどで、歓声が上がり、少し遠くにクジラの頭がちょこっと見れました！
それからも1時間ちょっとで6-7回はクジラの頭と尾ひれが見れ、すぐ目の前に現れたときも！参加人数もそこまで多くないので、人だかりで見えないということもなく、しっかり楽しめました。
スタッフの方も優しく、みんなでクジラを探すのも楽しかったです！

小型船ですので、酔い止めは予防も兼ねて飲んでから参加された方がいいと思います。1時間以上海を漂うので、一度酔ってしまうとクジラを見るどころではなくなってしまいます。

また、座る位置にもよりますが、水しぶきで服が濡れる可能性があるので、濡れても良い服装で参加されることをおすすめします。

Fearful at first but the outstanding experience put everyone at ease! Highly recommended!

The weather was nice, with little wind, perfect for parasailing! There was also a rainbow, which added to the great atmosphere. I was scared at first, but once I got used to it, it felt wonderful and was a lot of fun. I want to do it again!

天気も良く風も少なくパラセイリング日和でした！
虹も出ていて良い感じでした。
最初は怖かったですが慣れたら気持ちよく楽しかったです。またやりたいです！

I arrived in Honolulu around 10 PM, but it took me about an hour to find my meeting point because I arrived at a different gate. I wish they had informed me about the arrival gate for my flight.

ホノルル到着が22時くらいだったんですが
待ち合わせ場所と違う到着口で探すのに１時間くらいかかり苦労しました。
到着便の到着口も把握していてほしかったです。

Unfortunately, it rained. The rain got heavier and raincoats were distributed. The temperature dropped, and the food got soaked and was almost inedible, with only two drinks consumed. While I was concerned about the weak yen prices, I made the reservation to boost my Hawaiian spirit, but it turned out to be a poor value. I hadn't considered the bad weather. Those making reservations should not forget to check the weather. The fire show was impressive.

あいにくの雨でした。どんどん雨脚が強くなりレインコートが配られ、気温も下がり、食事もずぶ濡れでほとんど食べられず、飲み物も2杯飲んだ程度。円安料金が気になりつつもハワイ気分を盛り上げようと予約しましたがコスパの悪い結果となりました。悪天候については気が回っていなかった。予約される方は天気のチェックをお忘れなく。ファイアーショーは見応えありました。

I felt seasick, the wind was strong, and I shouted for help to the sky with my friends, feeling as if I might die from the sensation of floating like an attraction. However, thanks to the captain's wonderful energy, we were able to create amazing memories. We were on the brink of unstable weather, but it cleared up, and we even got to see a rainbow. It was fantastic! Additionally, at the end, I was able to take a photo with the two captains and my friends, spending a happy time together. I was so happy to experience parasailing for the first time in Hawaii and to meet such wonderful people.

船には酔い、風が強くて友達と助けてーと空に向かって叫び、アトラクションかのような浮遊感があり死ぬかと思いましたが、キャプテンのすてきなテンションで素晴らしい思い出を作ることができました。また、天候の不安定であるかないかの瀬戸際でしたが晴れて虹も見ることができました。素晴らしかった!さらに、最後にはキャプテン二人と友達と4人で写真を撮ることができて幸せな時間を過ごすことができました。人生初のパラセーリングをハワイでできてすてきな人にも出会えてしあわせでした

I had an exciting experience while enjoying the rich nature in the vast grounds. It was incredibly fun to drive the buggy while taking in the great views and feeling the breeze. The guide spoke only English, but was very friendly. Upon arrival, there was a Japanese person who provided detailed guidance in Japanese, so you can participate with peace of mind.

広大な敷地の中、豊かな自然を味わいながらワクワクする体験をすることができました。眺めが良く風を受けながらバギーを走らせるのは最高に楽しかったです。
ガイドは英語オンリーではありますがとてもフレンドリーでした。
到着時は日本人の方がいらして日本語で詳しく案内してくれました。安心して参加できますよ。

Highly recommend the activity. Love seeing where they made all the movies

Although the weather was bad, the staff were friendly and engaged in conversation, making my time very enjoyable. Additionally, I was able to see wild sea turtles at an incredibly close distance. I think it's a good idea to bring warm clothing for winter in Hawaii, as it can get quite chilly. I did land on the sandbar, but it was too cold for snorkeling, so I waited inside the boat. A few participants seemed to enjoy snorkeling alongside the sea turtles, and I would like to try again in Hawaii during the summer.

悪天候でしたがスタッフの方々が気さくに話しかけていただき、非常に楽しく過ごさせて頂きました。
また、野生のウミガメもこんなに近くで見ることはというような距離でした。
冬のハワイは、結構寒く防寒着は持って行った方が良いと思います。サンドバーには降り立ちましたが、シュノーケルは寒くて船内待機していました。参加された方の数名は、ウミガメと並んでシュノーケルを楽しめたようで、次は夏のハワイで再挑戦したいと思いました。