Reviewed by: Kara
Really fun evening! We would recommend this luau to our friends visiting.
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| Packages: | Golden Circle Package: Standard Seating, One Drink & Lei Greeting |
| Attended as: | Couples |
| Posted on: | 2023/10/01 |
| Activity Date: | 2023/08/24 |
Reviewed by: Kara
Laughed out Loud!!! What a fun evening filled with lots of Hawaii memories :)
| Rating: | |
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| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2023/10/01 |
| Activity Date: | 2023/08/18 |
Reviewed by: とのちゃん
On our honeymoon, we wanted to experience the essence of Hawaii on our first day, so we participated in this show!
First, we were excited to receive leis around our necks! When we sat at our table, there were two other Japanese couples already there.
As soon as we sat down, a woman with a ukulele appeared, inserting a $10 bill into her instrument. After playing a couple of songs, she immediately asked, "Do you know tip?" which, while feeling somewhat American, was a bit of a letdown. I wondered how much tip we would be expected to pay before even eating (laughs). The other Japanese couples at the same table seemed a bit taken aback.
After that, we enjoyed our meal while watching hula dancing. The food and the dance were not bad, but I felt that we shouldn't expect the same level of hospitality as in Japan.
The following show was of very high quality and quite lively. The dancers all looked like they were having fun, and it was really enjoyable to watch.
At the end, I got a photo and autograph from Michael. This was a nice keepsake!
I think once is enough for this experience, but since the location is good, participating in the show just to feel the Hawaiian vibe might be worth it!
ハネムーン、着いた初日にハワイらしさを味わいたく、このショーに参加しました!
まずはレイを首にかけて貰ってテンションアップ!テーブルに着席すると同じく日本人カップルがもう2組いました。
着席するやいなや、ウクレレを持ったおばさんがウクレレに10ドル紙幣を挟み登場。2曲ほど弾いたあとに、Do you know tip〜? とすかさず聞いてきて、ある意味アメリカらしさを感じつつも興醒めしました。ご飯を食べる前からこれか、一体いくらチップを払わされるんだろう…と(笑) 同テーブルの日本人カップルは若干みんな引き気味でした。
その後はフラダンスを観ながらご飯を食べました。ダンスもご飯も悪くはありませんが、日本ほどのホスピタリティを求めて行ってはいけないかなと感じました。
その後のショーはとてもクオリティも高く、盛り上がりました。ダンサーさん達もみんな楽しそうに踊っていて、観ていてとても楽しかったです。
最後にマイケルに写真とサインをしてもらいました。これは良い記念になりました!
1度行けばもういいかなと思いますが、まぁ立地も良いですしハワイらしさを感じるにはとりあえずショーだけ参加するのはありかもね!と思います。
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| Packages: | 選べる無料特典付き!/VIPワイキキルアウ ビュッフェ & ショー(中央前方VIP席) |
| Attended as: | Couples |
| Posted on: | 2023/09/30 |
| Activity Date: | 2023/09/25 |
Reviewed by: 神戸のおじさん
The location was great, making it convenient for shopping and dining. The shows featuring not only hula dancers but also singers impersonating Elvis and Michael Jackson were very impressive. Unfortunately, I couldn't understand the exchanges in English between the performers and the audience. It seemed that the American tourists from the mainland enjoyed it even more.
立地が良いので、買い物や食事に合わせて利用できた。フラのみならずプレスリーやマイケル・ジャクソンに扮した歌手によるショーは見ごたえ充分。残念なのは、タレントと観客との英語による応酬がこちらに分からなかったこと。本土から来た米人観光客たちは、一層楽しんだようだった。
Thank you very much for attending the Rockafella Rockin' Show. We are very pleased to hear that you enjoyed the performances of Elvis, Michael, and the Hawaiian show. We sincerely look forward to your visit again when you come to Hawaii.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。エルビスやマイケルそして、ハワイアンショーなど楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
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| Packages: | ショーチケット |
| Attended as: | Friends |
| Posted on: | 2023/09/30 |
| Activity Date: | 2023/09/27 |
Reviewed by: Abraham
Amazing experience food was delicious the performance was fantastic everything was great
Aloha Abraham,
Thanks for taking the time to share your experience and your glowing review! We are so happy to hear that you had a great time and will pass on your accolades for the meal to the hotel. Mahalo!
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| Packages: | Premium Seating |
| Attended as: | Couples |
| Posted on: | 2023/09/27 |
| Activity Date: | 2023/09/25 |
Reviewed by: にん
It took about 30 minutes from the time we sat down for our meal and received our drinks until we went to the buffet. The roast beef at the buffet was delicious. The show was so enjoyable that I was completely captivated. I experienced a lot during this trip, but this was my favorite.
食事の席に着いてドリンクが来てからビュッフェを取りに行くまでの時間が30分ほどありました。ビュッフェはローストビーフが美味しかったです。ショーは全てが見入ってしまう程楽しかったです。この旅で色々体験しましたが一番お気に入りでした。
Thank you very much for visiting the Rockaflava Original Waikiki Luau Buffet & Show. We are very pleased to hear that you enjoyed both the meal and the show. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラオリジナルワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。お食事そして、ショーのほうも楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
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| Packages: | ビュッフェ&ショー(オリジナル席) |
| Attended as: | Families |
| Posted on: | 2023/09/26 |
| Activity Date: | 2023/09/20 |
Reviewed by: Bert & Theresa
From the beginning to the end you truly feel like you are part of the family. The host has such a love for Hawaiian history and the desire to preserve every ounce of it. What a beautiful display of culture. The meal was more then anyone could hope for. If time would have permitted we definitely would have attended again.
Aloha Bert and Theresa! Mahalo for writing us this review. We're delighted that you enjoyed the luau and felt welcomed. Hope to see you again the next time you're on the island! Mahalo!
| Rating: | |
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| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Couples |
| Posted on: | 2023/09/25 |
| Activity Date: | 2023/09/15 |
Reviewed by: さんた
I wasn't very interested in the show at first, but I made a reservation anyway. However, once I participated, I had a great time and I'm glad I went! My family enjoyed it as well! It was also nice to have time to take photos with the performers after the show!
あまりショーは興味がなかったのですが、とりあえず予約しました。
しかし参加してみるとすごい楽しく、参加して良かったです!家族も楽しんでおりました!
ショーの後に演者と写真をとれる時間もまたよかったです!
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| Packages: | ダイヤモンドプレミアシート<ステージ付近の席> |
| Attended as: | Families |
| Posted on: | 2023/09/24 |
| Activity Date: | 2023/09/20 |
Reviewed by: Cameron Immesoete
I've been fortunate to attend somewhere between 10 and 12 different Lu'aus, mostly in O'ahu, Kaua'i, Maui, and Hawai'i. Our experience at Smith's was superior for the following reasons:
1. Atmosphere and ambience: the Garden is absolutely beautiful, and few lu'aus have an ambience like this. Another good one for this to be fair is the Polynesian Cultural Center Lu'au.
2. Authenticity: the Polynesian & Fire Show, and other traditions (like pulling the pig from the earth) encompassed in the lu'au, were top-notch and very well-executed.
3. The Food & Drinks: a greater variety, quantity, and quality of food & drinks were offered here versus any other lu'au I've attended. There were two times as many food choices, and thanks to the buffet style, you can feast on them all.
4. The Staff: the staff here is so genuinely kind. My fiancee and I biked a few miles over to this lu'au and we had to bike back in the dark. Our hostess ran to her car and gave us some headlamps! It was so kind of her. We're really grateful for the Smith Family team.
Thank you all very much. I highly, highly, highly recommend.
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| Packages: | Tropical Paradise Garden Luau Package |
| Attended as: | Couples |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/09/01 |
Reviewed by: Yusuke
The level of dancing was high, and even the children who didn't know the era enjoyed it. The adults had a great time in a tipsy mood after dinner.
踊りのレベルが高く、時代を知らない子供達も楽しんでいました。大人はディナーの後のほろ酔い気分で最高でした。
Thank you very much for visiting the Rockaflava Original Waikiki Luau Buffet & Show. We are very pleased to hear that the children enjoyed the entertainment as well. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラオリジナルワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。お子様たちもエンターテインメントを楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
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| Packages: | ビュッフェ&ショー(オリジナル席) |
| Attended as: | Families |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/08/28 |
Reviewed by: debu
The show was wonderful, but I was disappointed with the waiting time from check-in to being seated and the quality of the food.
ショーは素晴らしかったですが、チェックインタイムから着席までの待ち時間と料理の質にゲンナリしました。
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Couples |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/09/03 |
Reviewed by: ケンケン
I thought there would be many Japanese participants, but about 80% of the group was non-Japanese. With so many people, I expected the buffet to be more crowded, but everyone maintained order, and we were able to enjoy our meal without chaos. The taste was average, but since it's a buffet, the portions were generous, and the two included drinks made it feel like a good deal.
The show is recommended for those who might get bored with just hula, as well as fans of Elvis and Michael Jackson. While the impersonations of Elvis and Michael Jackson don't go beyond imitation, the stage is luxurious, the sound quality is good, and they perform classic hit songs, so I think you'll enjoy it. The hula performance was impressive from the VIP seats. Please see the photos. You can take pictures freely without flash (video and recording are not allowed).
Here are some points to note: The reception staff can speak Japanese, but once you enter the dining area, it's in English. The meal is outdoors, while the show is indoors with air conditioning, so it's advisable to bring a jacket. The show ends after 9 PM, and there are no trolleys for the return; you'll need to walk, take a taxi, or use The BUS if you're able. For those staying nearby, it shouldn't be a problem.
Overall, it's a comfortable evening event.
参加者は日本人が多いかと思ったら、8割くらいが日本人以外の団体でした
。人数が多く、ビュッフェがもっと混雑するかと思いましたが、皆さん秩序を守っていて、混乱なく食事をとることができました。味は、まあ普通ですが、ビュッフェなのでボリューム満点で、ドリンクも2杯ついてくるのでお得感はあります。
ショーは、フラだけだと飽きてしまう人、プレスリー、マイケルジャクソンのファンの人にお勧めです。プレスリーとマイケルジャクソンは物真似の域を出ないですが、舞台が豪華で音響もよく、定番のヒット曲を披露するので、楽しめると思います。フラも、VIP席でしたので迫力がありました。写真をご覧ください。フラッシュなしなら、自由に撮影できます。(ビデオ、録音は不可)
以下、注意点です。受付の人は、日本語大丈夫ですが、食事会場に入った後は英語です。食事は屋外、ショは屋内で冷房が効いていますから、上着持参が望ましいです。ショーの終了は9時過ぎですので、帰りは、トロリーはなく、徒歩、タクシー、使える人はThe BUSになります。ホテルが近い人は問題ありませんが。
全体に、快適に過ごせる夜のイベントです。
Thank you very much for attending the Rockafella VIP Waikiki Luau Buffet & Show. We are very pleased to hear that you enjoyed the luau buffet, as well as the performances by Elvis, Michael, and the Hawaiian show. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラVIPワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。ルアウブッフェのお食事、エルビスやマイケルそして、ハワイアンショーなど楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
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| Packages: | 選べる無料特典付き!/VIPワイキキルアウ ビュッフェ & ショー(中央前方VIP席) |
| Attended as: | Couples |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/09/16 |
Reviewed by: Sabra
This luau is informing and very exciting! They talk a lot about the past of Kauai and ancestral history. Price point at only $25 (without dinner) is absolutely great, especially for families with little ones. Handicap seating is available. Main seating area is at a slant so if you want to sit towards the bottom (closer) come early. My 1 year old even loved it and was clapping. Attire is Hawaiian style and it’s wonderful to see all the cool outfits. Bathrooms are close by and water is provided. I felt it ran a bit short this time compared to last year but it was still super amazing and would 100% go again.
| Rating: | |
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| Packages: | Show Only Package |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/21 |
| Activity Date: | 2023/09/20 |
Reviewed by: samu
It's a bit disappointing that the location has changed to the rooftop parking lot; it used to be in the courtyard. As a result, the space feels smaller, and the scale of the show seems reduced. The fire dance has also become smaller. Perhaps it's due to the high cost of living.
場所が駐車場の屋上になったことが、少し残念。以前は中庭でした。
その分スペースが小さくなり、ショーの規模も小さい気がします。
ファイヤーダンスも規模が小さくなってしまった。
料理もかな
物価高だから仕方ないのかもしれません
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Couples |
| Posted on: | 2023/09/19 |
| Activity Date: | 2023/09/17 |
Reviewed by: Kara
Great way to celebrate our honeymoon. HWV goes above and beyond to make you feel like family on this evening.
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| Packages: | Premium Package - Alii Seating |
| Attended as: | Couples |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/08/06 |
Reviewed by: Kara
Host is hilarious which I feel like makes this place stand out! My kids were laughin the night away.
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/08/06 |
Reviewed by: Kara
Fun day and a good wrap with the show and delicious dinner!
| Rating: | |
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| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Families |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/08/01 |
Reviewed by: Kara
Great food, awesome entertainment, would love to learn the secrets those fire dancers know!!
| Rating: | |
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| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/07/27 |
Reviewed by: Kara
Delicious food, the service and routine of the evening ran really smooth, one of our favorite nights on island!
| Rating: | |
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| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/07/21 |
Reviewed by: Brett
Excellent evening and event
Food was great, entertainment was excellent and the entire night felt authentic and not just an overpriced tourist trap
Highly recommended
| Rating: | |
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| Packages: | Royal Package: Front Seating, 3 Drinks, Flower Lei Greeting & Souvenir |
| Attended as: | Families |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/08/22 |
Reviewed by: Colorado
Entertainment was great! Everyone was very nice. Pictures were awesome. It was not all you could eat and drink. The food was cafeteria style and put away before we could get seconds. Desert was basic. Not at all what we expected at a luau.
Where is the pig on a spit?? Fresh fruits and vegetables from the island?
Definitely should’ve done more research before attending a Luau. If you want a Beach Luau, this is not the one for you. If you wanna plantation in Luau, where the people are friendly, and the food is average, this is your place!
| Rating: | |
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| Packages: | Standard Hawaiian Package (with Hanalei & Princeville Transportation) |
| Attended as: | Couples |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/09/12 |
Reviewed by: るーるー
I wanted to have a meal separately, so I chose a course that only allowed me to experience the show. When it was time, we were allowed into the theater, but it seemed that the middle area was reserved for those with meals, so guests who only attended the show were guided to the seats on the sides. The show was quite good overall. The kids didn't react much since they aren't very familiar with Elvis or Michael, but they seemed to enjoy the fire show. It might have been better if there had been a bit more acrobatics. There were perhaps too many songs, which made it slightly boring... As for Michael, he was a bit chubby and I wouldn't say his dancing was great. Of course, the real Michael is incredible, so it's understandable that he can't be imitated, but the overall quality was solid and it was enjoyable as entertainment. However, what we had imagined was enjoying music outdoors while feeling the sea breeze, so it was a bit of a surprise to be completely inside the theater in a sealed space. I thought maybe a show at a hotel would have been better. Well, I was glad to see the authentic Hawaiian hula dance, so next time I would like to book a package that includes a meal and some activities.
食事は別でしたかったので、ショーだけを体験できるコースを選びました。
時間になるとシアターに入れますが、どうやら真ん中のエリアは食事付きの人の分みたいでショーだけのお客は左右のシートに案内されます。
ショーは普通に良かったです。子供たちはエルビスもマイケルもあまり知らないから反応は薄かったですが、ファイヤーショーなんかは楽しめたみたい。
もう少しアクロバットな感じがあったら良かったかもしれませんね。
歌が多すぎて若干退屈だったかも…
マイケルもね。。太っちょマイケルで、お世辞にもダンスが上手とは言えない感じで。本物がスゴすぎるのでマネをすることはできないんでしょうけどねもちろん全体の完成度はしっかりしておりエンターテインメントとして楽しめました。
ただ、私たちが想像していたのは屋外で海の風を感じながら流れる音楽を楽しんで…というものだったので、シアターの中に完全に入って密封空間になったのはちょっと誤算でした。
それならホテルなんかでやってるショーでもよかったかなとちょっと思ったり。。
まぁでも本番ハワイのフラダンスは観られたので良かったです次は食事付きで、ちょっとしたアクティビティもついてる方を申し込んでみたいと思います。
Thank you very much for attending the Rockafella Rockin' Show. We are very pleased to hear that you enjoyed the Hawaiian show and the fire knife performances. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。ハワイアンショーとファイヤーナイフなど楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
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| Packages: | ショーチケット |
| Attended as: | Families |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/08/23 |
Reviewed by: Magi
It was a very powerful performance. In Hawaii, hula shows are held everywhere, but I don't think there are many fire dances using torches. It was a memorable show.
とても迫力ある演出でした。ハワイではそこかしこでフラショーが行われていますが、トーチを使ったファイアーダンスはあまり無いと思います。印象に残るショーでした。
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Families |
| Posted on: | 2023/09/13 |
| Activity Date: | 2023/09/11 |
Reviewed by: たまひよ
The expensive seats are of course close to the stage, but I thought it was a good deal to be guided to the front rows if you line up early in the regular seats. The area is flat without any steps, and you watch the show while eating at a U-shaped buffet. There were six dancers and one host, which felt like a larger group than I expected. Both types of seats had the same buffet options. It seemed like the people in the expensive seats took their food first, followed by those in the regular seats. One fun service was that they offered to draw tattoos on your arm with a magic pen if you wanted!
価格が高い席はステージから近いのはもちろんだけど、普通席で列に早く並んで前の方の席に案内されたらお得だと思いました。段差がある訳でもなく平坦なところでU字でビュッフェを食べながらショーを見ます。ダンサーさんは6人で司会1人でそれを思ったより大勢でみる感じでした。ビュッフェはどちらの席も同じものを食べます。高い席の人から取っていき、普通席の人が取っていくという感じでした。楽しかったのは腕にマジックペンでタトゥーを書いてくれるサービスが希望すればあったことです!
| Rating: | |
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| Packages: | ゴールデンシート |
| Attended as: | Couples |
| Posted on: | 2023/09/13 |
| Activity Date: | 2023/09/10 |
Reviewed by: Chloe
Overall impression: encompasses true Hawaiian culture. Staff: very friendly and helpful. Performers: Wonderful!
Food: Could use improvement, for the price of the entire experience, could be better
Advertise that the photos at the end cost money or please include it complementary in the package. Mahalo!
| Rating: | |
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| Packages: | Standard Package - General Seating |
| Attended as: | Couples |
| Posted on: | 2023/09/12 |
| Activity Date: | 2023/09/10 |
Reviewed by: Trudy B
This was my family and I’s first time going to a luau. The atmosphere was very fun and welcoming. The dancers did a great job, especially the chief that danced with the fire. The drinks were nice and I like that we had unlimited soft drinks. The only downside is that the buffet was a bit underwhelming. Overall, my family and I enjoyed ourselves.
| Rating: | |
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| Packages: | Original Package: 2 Drinks & Shell Lei |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/11 |
| Activity Date: | 2023/09/09 |
Reviewed by: Courtney
Hands down would do again! The luau was amazing, and everyone was so kind and worked so hard to put on an amazing show. We also got to swim in the falls which was amazing. Definitely recommend! If you're reading this, just book it. You won't regret it. It was also kid friendly. I took my 1 year old and everyone loved
him and took extra effort to involve him in the cultural activities.
Aloha Courtney and mahalo for leaving us this review and for sharing a very cute pic of your kid! Looks like she had fun husking the coconut. We're glad that you guys enjoyed your time at the luau. Mahalo for the recommendation, we truly appreciate it! Looking forward to seeing you again soon. Mahalo nui loa!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/10 |
| Activity Date: | 2023/09/08 |
Reviewed by: オコゲワ
The food was delicious, and above all, the show was wonderful! It was fun, like experiencing the history of Hawaii. Elvis looked just like him.
食事も美味しかったし、何よりショーが素敵でした!ハワイの歴史みたいな感じで楽しかったです。
エルビスはそっくりでした
Thank you very much for attending the Rockafella VIP Waikiki Luau Buffet & Show. We are very pleased to hear that you enjoyed the show as part of Hawaii's history. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラ VIP ワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。ハワイの歴史としてショーを楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/VIPワイキキルアウ ビュッフェ & ショー(中央前方VIP席) |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/10 |
| Activity Date: | 2023/08/20 |
Reviewed by: Will Cutrell
Great evening. Food was excellent and entertainment was even better. Loved the evening with my wife and friends! Venue was perfect with the scenic views.
| Rating: | |
|---|---|
| Packages: | Royal Kona Resort - Standard Luau Package |
| Attended as: | Couples |
| Posted on: | 2023/09/09 |
| Activity Date: | 2023/08/14 |
Reviewed by: Noah
The show was super entertaining! 10/10.
The food was fantastic and they don’t let you go hungry :). 10/10
The bar drinks were disappointing. We each had 2 and none were drinkable. 1/10
Aloha Noah and mahalo for this review! We're happy to hear that you enjoyed the show and the food at the luau. We're really sorry about the drinks, we'll inform the team and try to make it better. Hopefully we'd see you again the next time you're on the island! Mahalo!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Couples |
| Posted on: | 2023/09/08 |
| Activity Date: | 2023/09/06 |
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Reply from activity provider
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Thank you very much for visiting the Rockafella VIP Waikiki Luau Buffet & Show. We sincerely apologize for the unpleasant experience regarding the tipping issue. We will be in contact with the general manager to provide guidance to our staff for strengthening customer service in the future. We are very pleased to hear that you enjoyed the buffet and entertainment. We look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラVIPワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。チップの件不愉快な体験をされたことも申し訳ございませんでした。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をスタッフにしていく予定です。ブッフェのお食事とエンターテインメントは楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。