Reviewed by: みーこ
I always use this service. They drop me off right in front of the hotel, and it's fine to wait in the hotel lobby for the return trip! I'm usually worried and end up wandering outside (laughs), but I can move between the airport and hotel with peace of mind, so I highly recommend it.
いつも利用させていただいています。
ホテルの前まで送っていただけて、帰りもホテルのロビーにいれば大丈夫です!
いつも心配で、外でうろうろしてしまうのですが(笑)
安心して空港間の移動ができるのでお勧めです。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2018/03/03 |
Reviewed by: よしひろ
They took me to the hotel without any issues. The pickup was in a clear style, so I was able to find it easily, which was good. Since my Japanese isn't very good, it seems best to clearly repeat the destination.
問題なくホテルまで送ってくれました。
ピックアップもわかりやすいスタイルなのですぐに見つけることができたのでまずまずです。
日本語はあんまり伝わらないので、行き先は確実に復唱したほうがよさそうです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/03/01 |
| Activity Date: | 2018/02/26 |
Reviewed by: Paul
The greeting at the baggage carousel was friendly. The 25 minute wait for the shuttle to pick us up was unacceptable. Next time in HNL we'll not book and take out chances with whatever or whoever is available.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/23 |
Reviewed by: カニセツ
As soon as I came out of the airport, I found the bus and got right on. Since it only goes to five hotels, I arrived at my hotel quickly and was able to make effective use of my time. It was easy (*^^*) I definitely recommend it for those who are not good at English!
空港から出てきてすぐに分かりそのまま車に。
もともと五つのホテルしか回らないバスだったのでホテルにもすぐにつき時間を有効に使うことができました。楽です(*^^*)英語が苦手な人は絶対に利用おすすめします!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/21 |
Reviewed by: tomo
I made a reservation for three people, including a one-year-old child. Normally, there wouldn't be a charge for the child, but since it was stated that if we paid an additional fee for the seat, the child seat would be free, I went ahead with the application. However, there was no child seat in the shuttle, and when I asked the staff, they said, "The information from Beltora is incorrect. Please contact them for a refund for the child's portion." After that, I sent an inquiry via email, but I haven't received a response. I'm worried about whether I will get a refund.
1歳の子供と3人で予約しました。通常なら子供料金はいらないのですが、オプションで席料を払えばチャイルドシート無料と記載があったため、申し込みしました。
しかし、送迎車にチャイルドシートは無く係りの人に確認したところ、
「ベルトラさんの表記が間違っている。子供分は、そちらに言って返金してもらって下さい」と言われました。
その後、問い合わせでメールを送りましたが、返答はなし。返金してもらえるのか不安です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/28 |
| Activity Date: | 2018/02/25 |
Reviewed by: Julie
There was someone waiting for me with a sign when I left the secured area. Told me what/who to look for after picking up my luggage. So glad to have a driver to West Maui, because I was tired after a long flight, and it was raining that night, making visibility a little harder for those who don't know the roads as well. Was safely delivered to my hotel, none the worse for wear!
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/27 |
| Activity Date: | 2018/02/24 |
Reviewed by: トラベラー
The flight was delayed by about 6 hours. Since I had made a reservation in advance and knew the flight number, I was able to avoid being left behind. It was definitely worth using.
フライトが6時間くらい遅れてました。事前に予約をしたため、便名が分かっていたため、置いてきぼりにならずにすみました。利用価値、有りです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/02/26 |
| Activity Date: | 2018/02/23 |
Reviewed by: やすと
I immediately spoke to the person at the airport exit, but I had to wait quite a while for the bus to depart. They mentioned that it only goes to five places, but the waiting time at the airport is long, so I'm not sure about that. Just for your reference.
空港出口の人にすぐに声を掛けましたが、バスの発車まで結構な時間待たされました。五ヶ所しか周らないとの事ですが、空港での待ち時間が長いのでどうかなと。ご参考までに。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/26 |
| Activity Date: | 2018/02/23 |
Reviewed by: denden
I felt it was a bit of a waste to use it without luggage, but for a single traveler, it's cheaper than a taxi. As for The Bus... it's not worth comparing. I think it's convenient for those with a lot of luggage. Due to Hawaiian Airlines' schedule, I needed to take the first flight (around 5 AM), so I used this service. The pickup from my hotel in Waikiki was almost on time at 3 AM. After stopping at several hotels, we arrived at the airport around 3:45 AM, just a little before the airport terminal opened.
荷物なしの利用でちょっと勿体無い感はありましたが、1人利用の場合、タクシーよりは安いです。The Busとは...比べてはいけません。
荷物が多い方には便利だと思います。
ハワイアン航空のダイヤの関係で始発便(朝5時台)に乗る必要があり、利用しました。
ワイキキのホテルを朝3時にほぼ定刻のPickup。何軒かホテルを回り、空港には03:45ごろの到着。これでも空港ターミナルが開くちょっと前。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/25 |
| Activity Date: | 2018/02/18 |
Reviewed by: ヨシオ
I requested a transfer from Hawaii Island to Oahu, but due to a misunderstanding, I realized at the hotel in Oahu that I had a return voucher instead of a transfer. I contacted Beltora from the hotel, and they kindly assisted me and arranged for a pickup at the return time. I will use this service again next time.
ハワイ島からオワフ島へ送迎を頼みましたが、勘違いで送迎のつもりが
帰りのバウチャーがオワフについてホテルで気が付きあわてましたが、
ホテルからベルトラに連絡し親切に対応してもらい帰りの時間に迎えに
来てもらいました。次回も使います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/02/25 |
| Activity Date: | 2018/02/03 |
Reviewed by: ゆみっす
I stayed at Aqua Palms.
First, I went around the Hilton across from the airport, then circled around the hotels in Waikiki, and finally arrived at Aqua Palms.
Since I was the first pick-up on the way back, getting dropped off in front of the Hilton or Ilikai Hotel allows you to check in 30 minutes earlier.
The service was fine. If you don't speak English, it's okay to show a printed document or your phone screen.
アクアパームズ に宿泊。
まず空港からホテル向かいのヒルトンを周り、ワイキキのホテルをぐるりと回って最後にアクアパームズ でした。
帰りも最初にピックアップだったので、ヒルトンやイリカイホテル前で降ろしてもらう方が30分はやくチェックイン出来ます。
サービスは問題ないです。英語が出来ない方は印刷か携帯画面を見せれば大丈夫ですよ。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/02 |
Reviewed by: ナチ公爵
They will pick you up in a spacious bus. I think it's convenient because it's easy to adjust the timing. It's a bus marked with Roberts Hawaii, so it's surprisingly easy to recognize.
広いバスで迎えに来てくれます。
時間の調整がしやすいので便利だと思います。
ロバーツハワイの目印のバスなので意外とわかりやすいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/12 |
Reviewed by: ナチ公爵
Conveniently located right by the airport.
There is a reception area just as you enter the airport's arrival lobby,
and staff who understand Japanese are available to assist,
which was very helpful.
They seemed to take about 3 to 4 groups every 30 minutes or so
to head to the hotel.
空港すぐで便利
空港入国ロビーからすぐに受付があり
日本語がわかるスタッフが対応してくれる為、
すごく便利でした。
だいたい30分おきぐらいく3~4組ぐらいを載せて
ホテルに向かう感じでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/08 |
Reviewed by: Disguntled.
At the airport there was no signage or staff to direct me to the pickup area. Once I found it with crossing guard help, the driver didn't recognize the printed confirmation voucher. Once on the van the driver was very good. I would hesitate taking them again.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/24 |
| Activity Date: | 2018/02/21 |
Reviewed by: xxxxx
The driver was on time and very polite. I had excellent experience with his service.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2018/02/22 |
| Activity Date: | 2018/02/19 |
Reviewed by: 匿名希望
At this price, I was a bit worried, but it was absolutely fine. The bus is very noticeable and easy to find. I was able to use it without any stress for both arrival and departure. I would use it again.
このお値段で、と心配になるものの、全く大丈夫です。バスもよく目立ちすぐ見つけることが出来ます。到着、出発ともにストレスなく利用できました。またお願いします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/02/21 |
| Activity Date: | 2018/02/19 |
Reviewed by: 匿名希望
The reception is at the counter, and the car is located on the left side of the arrival exit. I arrived at the hotel without any stress. The driving was also safe. I plan to request it again.
受付はカウンター、車は到着出口左側にあります。全くストレスなくホテルに到着しました。運転も安全です。またお願いする予定です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/02/21 |
| Activity Date: | 2018/02/13 |
Reviewed by: マサヒデ
I used this service to catch my flight at 9:30 AM. The pickup time was 6:00 AM, and I was the first one. We went to a total of five hotels before heading to the airport. There was an accident at the highway exit, causing some traffic, but we arrived safely. The driver was very kind.
早朝9時30分の便に乗る為利用しました。迎えの時間は6時で私が最初、全部で5つのホテルを回って空港へ向かいました。高速出口で事故があり渋滞がありましたが、無事の到着。とても親切なドライバーでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/20 |
| Activity Date: | 2018/02/17 |
Reviewed by: BendThomas
After a long Trans -pacific flight, arriving at an airport undergoing renovations and expansions, what a treat it was to be greated by a smiling, beautiful woman with a placard listing my name, to escort us to our resort on the Kohala coast of Hawaii. She graciously welcomed us (complete with she'll leis), and a spirit of "Aloha ". The van was clean and cool, with a very courteous and professional driver. My traveling companion left his cell phone by mistake, and the dispatch folks were so understanding, and had his phone returned back to the Resort within the hour. I highly recommend this service.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/01/28 |
Reviewed by: Doug
Drivers very friendly and helpful. Phone staff quickly accommodated two itinerary changes. Would definitely use every time on Kona! Highly recommend!!
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/01/26 |
Reviewed by: まっさ
On the day of departure, despite a heavy snowfall in Tokyo causing significant delays for the flights, I was relieved to be greeted with smiles upon arriving in Honolulu, even though I was two hours late. I was also happy to receive a lei made of seashells as a gift.
出発当日、東京は大雪で飛行機の出発が大幅に遅れる中、2時間遅刻にもかかわらずホノルルに到着したら笑顔で迎えてくれてホッとしました。貝殻で出来たレイもプレゼントされて嬉しかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/01/22 |
Reviewed by: あやぬ
When I boarded, they asked which airline I was flying with and dropped me off at the entrance in front of that airline's check-in counter!
乗り込むときにどこのエアラインか聞いてくださり、そのエアラインのチェックインカウンター前の入り口に下ろしてくれました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/02/14 |
Reviewed by: あやぬ
Everyone was very kind and they guided us to the shuttle bus. When we arrived at the hotel, they also told us, "We'll come to pick you up here on your way back!"
とてもみなさん親切でシャトルバスまで案内してくださったり、ホテル到着時も"帰りもここに迎えに来るからね"と教えてくださいました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/17 |
| Activity Date: | 2018/02/11 |
Reviewed by: tsunkichi
The wait time was within 10 minutes, and it took 30 minutes from the airport to the hotel. There were five groups including me for the transfer. At this price and for this time, it's much more economical than a taxi.
待ち時間も10分以内で、空港からホテルまで30分。私を入れて5組の送迎でした。この値段でこの時間ならタクシーよりずっとお得です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/15 |
| Activity Date: | 2018/02/08 |
Reviewed by: ピット
I accidentally left the gate without picking up my child's buggy, but the staff member accompanied me to the information desk, explained everything, and I was able to retrieve the buggy safely! I was also grateful that the driver waited patiently without any complaints! Thank you very much!
うっかりこどものバギーをピックアップせずにゲートを出てしまいましたが、スタッフさんがインフォメーションまで一緒に行ってくれ、説明もしてくれて無事にバギーも受けとれました!車も嫌な顔ひとつせず待っていてくださってありがたかったです!
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/15 |
| Activity Date: | 2018/02/12 |
Reviewed by: Bruce
Great personal customer service on all levels..........from the Roberts of Hawaii agent who greeted us with shell leis and directed us to luggage area, to the Roberts of Hawaii desk personnel, bellman who loaded luggage into their van, to van driver. Only 2 stops before ours to drop off other customers at their hotels. The entire experience was professional, efficient, pleasant and easy. Thank you Veltra! We will definitely utilize your service for future visits to Maui.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2018/02/13 |
| Activity Date: | 2018/01/18 |
Reviewed by: Senior traveler
An employee was standing at baggage claim with a sign with my and other names. Easy as it gets. Van was not yet there, but it was not a long wait. All employees were polite and helpful.
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/12 |
| Activity Date: | 2018/01/19 |
Reviewed by: Kathryn C.
Second time booking a shuttle through Veltra and no issues. I would recommend them. Thumbs up!
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel - Shared Service |
| Attended as: | Solo Travelers |
| Posted on: | 2018/02/07 |
| Activity Date: | 2018/01/27 |
Reviewed by: RMT120109
I have used this service several times. Almost every time, there has been a foreign driver, but I haven't had any issues. This time, I used it from Waikiki to the airport. I was staying at the Ala Moana Hotel, and my flight back was at 12 PM, with a hotel pickup at 9 AM. There was also a foreign couple on board, and they gave a tip when getting off, but we didn't give one since the fare included a tip.
数回利用しています。ほぼ毎回外国人ドライバーさんですが、特に不自由はありません。今回は、ワイキキ→空港を利用しました。アラモアナホテルに宿泊していて、12時の帰国便、ホテルお迎えは9時でした。外国人夫婦も乗っていて、降りる際チップを渡していましたが、私たちは料金にチップ込みとなっていたので渡しませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/02/06 |
| Activity Date: | 2018/01/27 |
Reviewed by: Hero-Taka84
There are several shuttles between the airport and hotels. For travelers other than those on tours, this is the most convenient mode of transportation. Among them, Roberts Hawaii operates 24 hours. The Japanese shuttle service does not run during the afternoon when there are no arriving flights from Japan.
This time, I arrived in the afternoon from the Big Island. The pickup at the inter-island terminal was courteous, and there were almost no language issues. Once you find the driver, you just need to tell them the name of your hotel. I highly recommend it.
空港とホテル間のシャトルはいくつかあります。ツアー旅行者以外なら最も利用し易い交通手段です。その中でもロバーツハワイは24時間運行です。日系のシャトルは日本からの到着便がなくなる午後帯からはありません。
今回はハワイ島からの午後着でした。離島ターミナルでのピックアップも丁寧で言葉の問題もほぼありません。ドライバーさえ見つければあとはホテル名を告げるだけです。おススメです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/02/05 |
| Activity Date: | 2017/12/20 |
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