Reviewed by: Trishspirit
I attended the luau as a reluctant adult. I booked the luau so that my 12 year old goddaughter would see Pacific Island dances and experience some Hawaiian and South Pacific culture. It was way beyond my expectations! Of course it is touristy, but it is also a good overview of Pacific culture, dance, music and food. I also liked the light-heartedness of the event and it was super educational for my goddaughter. The food was much better than I expected and the activities were fun for both my 12 year old and myself. Thank you for a wonderful evening.
| Rating: | |
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| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/08/08 |
| Activity Date: | 2014/08/03 |
Reviewed by: ウエダ
Our guide, Mr. Yo, provided detailed and enjoyable explanations, which were fantastic. I was very satisfied with the service of being able to download photos of the starry sky with my family. It's not something amateurs can capture. The kids were also very pleased with Mr. Yo's humorous explanations of the constellations. Thanks to him, the father's reputation for choosing this tour has greatly improved.
ガイドの葉(ヨウ)さん説明が詳しくてかつ楽しくて最高でした。 このツアーのサービスで家族と星空の写真のダウンロードできて大満足。素人では星の写真はとれませんので。 子供達も葉(ヨウ)さんのジョーク交えた星座の解説に大満足。おかげでツアー選んだ父親の株が大きく上がりました。
| Rating: | |
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| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2014/08/07 |
| Activity Date: | 2014/07/27 |
Reviewed by: Joanna
Krichelle took us out on the hike in Hana rainforest and it was amazing. She knew a lot about the farm and picked us a lot of fruit n avocados. The hike was amazing as I love running they the woods. She took us thru done private hike areas that you won't be able to go thru without a guide. Make sure to bring sunscreen n insect repellent!!
There were 4 falls that we visited n the swim in the falls were amazing. There was also one that we could jump into.
For those that are not as active, there are easier routes that krichelle instructed others to pass thru . All in all amazing experience and I would go it again,
| Rating: | |
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| Packages: | Morning Tour - Meet in Central Maui |
| Attended as: | Couples |
| Posted on: | 2014/08/07 |
| Activity Date: | 2014/07/31 |
Reviewed by: ろーず
The guide was incredibly friendly, and I had a great time throughout the experience. I've tried horseback riding in various places, but this time I was surprised that we rode thoroughbreds used for polo without bits. They were very well cared for and such cute, smart horses. I was able to thoroughly enjoy the nature of Waimea Valley and the views of the North Shore for a full 90 minutes. It was truly beautiful, and the breeze was refreshing, so I definitely plan to come back here next time! Also, the Dole pineapple ice cream, shave ice in Haleiwa Town, garlic shrimp, huli huli chicken, and burgers were absolutely delicious!
ガイドの方がとにかく親しみやすい感じで終始たのしく過ごせました。色々な場所で乗馬を体験してきましたが、今回はポロ競技用のサラブレッドで、はみをしていないのには驚きました。とても手入れが行き届いてお利口なかわいい馬でした。90分もたっぷりとワイメア渓谷の自然とノースショアの海の眺めを楽しむことができました。本当にきれいで、風も涼しく次回も必ずここにしようと思います!そしてドールのパイナップルアイス、ハレイワタウンのシェイブアイス、ガーリックシュリンプ、ふりふりチキン、バーガーは最高においしかったです!
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2014/08/07 |
| Activity Date: | 2014/07/13 |
Reviewed by: Andrea
We had a fun day, our guide Glori was great :) She shared Maui's history and culture with us. We got far more than we expected!! We even got to try some fruit on our hike, a passion fruit, a strawberry....she also showed us the "shy" plant that opens and closes. I learned how to correctly pronounce some words and gained and understanding of their meaning. Glori also suggested some other places to see while in Maui such as Lahaina :) We are so grateful! Snacks, water, and a sandwhich were provided. I highly recommend!
| Rating: | |
|---|---|
| Packages: | 11 Hour Full-Day Hana Tour & Seven Sacred Pools - Challenging 4.5 Mile Hike |
| Attended as: | Couples |
| Posted on: | 2014/08/05 |
| Activity Date: | 2014/08/01 |
Reviewed by: あおい
I went on a trip to Hawaii with my parents to create memories. It was a great place with beautiful nature. It's good because both children and adults can enjoy it. The food wasn't delicious.
両親を連れてのハワイ旅行
思い出作りに行って来ました
大自然の良い場所でした
子供から大人まで楽しめるので良いです。
ご飯は美味しくない
| Rating: | |
|---|---|
| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families |
| Posted on: | 2014/08/04 |
| Activity Date: | 2013/09/22 |
Reviewed by: From San Diego
I told friend of mine that I was going to be in Kona with my family and he highly recommended that I take Captain cooks dinner cruise. He couldn't remember the actual name of the dinner cruise but with this info I googled it and found it. I was skeptical at first about going on the three hour cruise because we were a huge party of 12 women, children and one man (me), but let me tell you, it was the funnest event of our entire 10 days in Kona. For the most part people seem to be nice and easy-going on the Big Island, but the entire crew of the boat - from the "captain" to the bartender - where the coolest, nicest, and funniest people we met on our entire trip to the Big Island. They really bend over backwards to make you feel at home and they definitely keep you entertained with an interesting historical overview of the Hawaiian Islands given by a Hawaiian storyteller, as well as by a great musical performance given by a talented and recognized young music artist. I highly recommend this dinner cruise for anybody wishing to have a great time in Kona!
| Rating: | |
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| Packages: | Dinner Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/08/01 |
Reviewed by: kina
In the morning, I was guided to the main tourist spots in Oahu and enjoyed the breathtaking views. The Dole pineapple soft serve was also very delicious.
In the afternoon, we had lunch at the Polynesian Cultural Center. It was a buffet, but the taste was... well, it was just something to fill the stomach. After lunch, we toured the center with a Japanese guide, but the breaks were short, and there were few shaded areas and benches, so families with small children should be cautious. I was really thirsty.
However, I thought it was great to experience various attractions like making Hawaiian leis and riding a canoe. For dinner, the buffet had more variety and tasted a bit better than lunch. We moved to the show venue and were impressed by the performance, which exceeded our expectations. I didn't understand any English, but I could somewhat grasp the story. The final fire show is a must-see.
After that, we returned to Waikiki by bus, arriving after 10 PM. For those visiting Waikiki for the first time, this might be a tour worth participating in.
午前中はオアフの主要観光スポットを案内してもらい絶景を楽しむ事ができました。
ドールのパイナップルソフトもとても美味しかったです。
そして午後はポリネシア文化センターにてまず昼食。
ビュッフェ形式ですが、味は???取りあえずお腹に入れるという感じです。
ランチ後センター内を日本語ガイドと共に回るのですが
休憩も短く、日陰やベンチが少ないので小さい子供さん連れはご注意を。
とにかく喉が渇きました。
ただ、ハワイアンローズを作成したり、カヌーに乗ったりと
いろいろなアトラクションを経験出来たのは良かったと思います。
そして夕飯のビュッフェ。昼よりは種類も多く味も少し良かったかも。
ショー施設に移動し噂以上のパフォーマンスに感激。
英語が全く分かりませんでしたがストーリーはなんとなくわかりました。
最後のファイアーショーは必見。
その後再びバスにてワイキキへ戻ります。
帰りは22時過ぎでした。ワイキキが初めての方には一度は参加してもいいツアーかもしれません。
| Rating: | |
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| Packages: | スタンダード(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/28 |
Reviewed by: Jackie
I was disappointed. I had been there about 4 years ago and the Fern Grotto was beautiful with lots of beautiful flowers to look at. It was so over grown you could hardly see the water fall. I also felt rushed, no time to admire the flowers that were there. I would not recommend this.
| Rating: | |
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| Packages: | River Cruise Package |
| Attended as: | Couples |
| Posted on: | 2014/08/04 |
| Activity Date: | 2014/07/28 |
Reviewed by: Gladys Perry
I was disappointed that we could no longer go up to the fern area due to damage beyond the River Cruise control.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/08/03 |
| Activity Date: | 2014/04/30 |
Reviewed by: ハワイ大好き人間
I have been to Hawaii many times, but the chief's talk in this show was very interesting, and I would like to participate again.
ハワイには何回も来ていますが、このショーのチーフのトークがたいへん面白くてまた参加したいと思いました。
| Rating: | |
|---|---|
| Packages: | スタンダードプラン(~2013年11月26日) |
| Attended as: | Families |
| Posted on: | 2014/08/03 |
| Activity Date: | 2013/09/01 |
Reviewed by: ティナ
I participated with him. I was impressed by this tree! The soft serve ice cream at Dole Plantation was incredibly delicious.
The Happy Trails horseback riding experience was thrilling with ups and downs in nature, and we could see the ocean, making the 90 minutes fly by. The horses were all well-behaved, which made me feel safe while riding.
During the sightseeing on the way there and back, the driver shared various stories while driving, and I felt the spirit of hospitality as I listened to so many interesting tales. I was impressed by the wealth of information about Hawaii's history, plants, and even celebrities coming from Japan. For lunch, I had the garlic shrimp at Macky's, which was truly delicious and made me very happy.
I only got to see the sea turtles swimming. Additionally, since the travel time was smooth, we also stopped by Matsumoto Shave Ice, a coffee farm, and a soap factory. Although the time spent at each place was short and quite hectic, I had a very fulfilling and enjoyable day. Thank you very much.
彼と2人で参加しました。この木なんの木に感動!ドールプランテーションのソフトクリームがすごく美味しかったです。
そしてハッピートレイルズは自然の中のアップダウンありで海も見えたり飽きないコースでドキドキしながら90分の乗馬体験はあっという間でした。おりこうさんな馬ばかりで安全に乗れて安心しました。
行き帰りの観光では、ドライバーさんが運転しながらもずっと色々な話をしてくれて、本当に疲れるのではないかと思うほどたくさんのお話を聞けおもてなしの心を感じました。ハワイの歴史から植物、また日本からくる芸能人の情報なども豊富で感心しました。お昼はマッキーズのガーリックシュリンプを食べましたが本当に美味しくて感動して幸せでした。
ウミガメは泳いでるところだけ見れました。
また、移動時間がスムーズだったので松本シェイブアイス、コーヒー農園とソープファクトリーにも寄ってくれました。一つの場所の滞在時間が短くてかなり慌ただしくもありましたがとても充実した楽しい一日を過ごせました。ありがとうございました。
| Rating: | |
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| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2014/08/02 |
| Activity Date: | 2014/07/08 |
Reviewed by: Tomomi Suematsu
The show was powerful, but it wasn't particularly moving. However, I had a great time taking photos and interacting with the dancers. If you're staying in Kona and want to enjoy a meal while watching a luau show, I think it's definitely worth participating. As for the food, there were not many dishes that I found delicious.
ショーの迫力と言いますか、それほど感動する物ではありませんでしたが、
ダンサーの方々と写真を撮ったり、触れ合う時間があったので、全体的には楽しかったです。
宿泊地がコナで、ルアウショーを見ながら食事がしたいという希望があるならば、十分参加する価値はあると思います。
料理については、おいしいと思える物が少なかったです。
Dear Suematsu,
Thank you for attending the luau show. I sincerely apologize for the delay in my response.
I hope you enjoyed the Polynesian culture, but I feel that we could have delivered something more heartfelt in both the cuisine and the show’s performance.
Thank you for your feedback. We would love for you to join us again at the luau show! With gratitude and apologies.
Suematsu 様
ルアウショーにお越しいただき、ありがとうございます。すぐにお返事ができず大変申し訳ございませんでした。
楽しくポリネシア文化を見ていただけたかと思いますが、お料理にもショーの演出にも
もうすこし心に届くものをおとどけできればと感じました。
ご意見をいただきありがとうございます。また是非ルアウショーにお越しください☆ 感謝とお詫びを込めて
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/15 |
Reviewed by: miiiiii
I could only see the whale's fins and tail, but the deep blue, beautiful sea was stunning! Also, there were so many people that when the whale appeared, everyone crowded to that side, so I couldn't take many photos of the whale!
クジラは手や尾しか見れなかったのですが、真っ青で綺麗な海がとてもきれいでした!
また、人数がとても多くてクジラが現れるとそっち側に皆が寄るのでクジラの写真はあまり撮れなかったです!
Thank you for boarding with us. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度は、ご乗船ありがとうございます。また、ハワイにお越しの際には、ご乗船頂ける事を、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/03/14 |
Reviewed by: Bindi Morley
View was magnificent and the summit was beautiful. Tour guide was a little unusual, but all in all a good time. Thanks
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/22 |
Reviewed by: Helen Valdez
all the staff were friendly and great. The submarine ride was great and educational.
| Rating: | |
|---|---|
| Packages: | Kona Submarine |
| Attended as: | Families |
| Posted on: | 2014/07/31 |
| Activity Date: | 2014/07/24 |
Reviewed by: kmc6889
My husband and I were on our honeymoon and we had a great time doing the Road to Hana and helicopter tour combo! Although the helicopter tour was shorter than we expected about 30 minutes, we saw many beautiful views and waterfalls! Our pilot was great and informative! We landed at the Hana airport and took the road "leaving" Hana for our tour so we did things a little backwards. Our driver, I believe his name was Kelly or Kerry, was awesome! A Hawaiian native and had tons of knowledge of the area and was very pleasant, friendly, accommodating, and informative. The drive back was long, but with stops a long the way it made it go fast! We stopped at several places on the Road to Hana including waterfalls, volcanic beaches, and shoppes. We were very glad we did this tour and would highly recommend if you rather have someone else drive the Road to Hana (it is a very narrow and twisty road!) It was nice that both my husband and I could enjoy the views and not have to worry about concentrating on driving.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/07/31 |
Reviewed by: おたまちゃん
Aside from the dinner with the makunouchi bento and miso soup service, the starry sky, the Milky Way, and the photos taken by our guide, Stefan, were amazing. Other tours seemed like an anorak, but this tour had perfect attire with a down jacket, hat, and gloves, making it easy to handle the zero-degree temperatures at the mountaintop at night. I enjoyed the breathtaking constellations while watching others shiver. I definitely want to participate in the tour inside the Subaru Telescope next time. Don't expect too much from the 60x telescope on this tour, but still, this tour course was very satisfying. Photos can be downloaded from this site. Excellent service!!
夕食の幕の内+味噌汁サービスは別として、満天の星、天の川、そしてガイドのステファンさんが採ってくれる写真は最高です。他のツアーはアノラックのようでしたが、このツアーは上下綿入れ(ダウン?)+帽子+手袋と完璧な服装で、気温零度になる夜の山頂もへっちゃらです。震えている人を横目に満天の星座を堪能しました。是非次回はスバル天文台内部のツアーに参加したいと思います。このツアーの60倍望遠鏡は期待しないでください。それでも、このツアーコースは大満足でした。写真はこのサイトからダウンロードできます。最高のサービスです!!
Thank you very much for participating in our tour. Our guide's photography skills are professional level.
Hawaii Island is large, so please join a different tour next time.
All of our staff are sincerely looking forward to your visit.
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。弊社のガイドさんの撮る写真の技術はプロ級でございます。
ハワイ島は大きいですので次回はまた違うツアーにご参加くださいませ。
スタッフ一同心よりお待ち申しております。
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/07/30 |
| Activity Date: | 2014/07/27 |
Reviewed by: yuko
The talk by our guide, Matsuzaki, was as lively as the Jungle Cruise guy at a certain amusement park, making our time in the car enjoyable. The sunset was beautiful, and I was very impressed! Unfortunately, the starry sky was hidden by clouds, so I couldn't see much, but I look forward to enjoying it the next time I visit the Big Island of Hawaii.
ガイドのマツザキさんのトークは某遊園地のジャングルクルーズのお兄さん並の軽快なトークで、移動の車中も楽しく過ごせました。
夕日はとても綺麗で、大感激でした‼星空は残念ながら雲に隠れてしまいあまり見ることが出来ませんでしたが、またハワイ島にきた時の楽しみにしたいと思います☆
Thank you very much for participating in our tour. Our guide, Matsuzaki, has a hobby of observing people and is skilled at impersonations. He is also very warm-hearted and has an exceptional passion for guiding. Unfortunately, this time, a low-pressure system covered the mountaintop with thick clouds, but we hope you will come again to see the starry sky. All of our staff are sincerely looking forward to your next visit.
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。弊社ガイドのマツザキは趣味が人間観察でございまして、物まねが得意分野でございます。
また人情も厚くガイドにかける情熱も人一倍です。今回はあいにくの低気圧で厚い雲が山頂を覆ってしまいましたが次回もまた満天の星空を見にきてくださいませ。
スタッフ一同心よりお待ち申しております。
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Friends |
| Posted on: | 2014/07/30 |
| Activity Date: | 2014/07/07 |
Reviewed by: Monica
The drive was beautiful. Our driver was very knowledgable and made sure we were able to stop and take pics along the way. He took care of our every need. Lunch was amazing! Our flight back to the heliport was great. Unfortunately, it was a little cloudy and we didn't get to see as much as I would have liked. Also, our video only recorded 2 minutes of our flight. That was a bummer. I would definitely recommend this trip.
| Rating: | |
|---|---|
| Packages: | Morning Tour |
| Attended as: | Couples |
| Posted on: | 2014/07/30 |
| Activity Date: | 2014/07/11 |
Reviewed by: Daryl C
A really fantastic morning spent at Pearl Harbour and sightseeing around Honolulu. Our driver was fantastic and very informative.
The Arizona memorial is truly thought provoking and really brings home the horror of war
| Rating: | |
|---|---|
| Packages: | [7:45 AM] Standard Tour |
| Attended as: | Families |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/20 |
Reviewed by: Amit
It was a trip to remember and cherish. Amazing guide, perfect timing, perfect amount of information shared, nice breakfast.
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/02 |
Reviewed by: mickey
I was able to see the whales! However, they were too far away, just barely... I was hoping for splashes like in the photos, so I was a bit disappointed.
くじらは見れました!
しかし、遠すぎて、かろうじて・・・でした。
写真のような波しぶきを期待しちゃったので、
ちょっと残念でした。
Thank you very much for joining us on the Star of Honolulu. Whales can be active on certain days, and there are times when they jump close by. We hope you have the chance to experience that on your next visit! All of our staff are looking forward to seeing you again.
Reservations Department
この度はスターオブホノルル号にご参加頂き、誠に有難うございました。
クジラは日によってアクティブな時もあり、近くでもジャンプしてくれる日もあります。
またの機会にそんなチャンスもあると良いですね!
スタッフ一同お待ち申し上げております。
予約課
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2014/07/28 |
| Activity Date: | 2013/12/31 |
Reviewed by: カサイシュウ
The sunset and starry sky from the mountaintop exceeded my expectations. The scenery was absolutely amazing. Additionally, the guide taught us various tips for taking great photos, allowing us to capture pictures of the sunset as if we were holding it in our hands, as well as images that made it look like we were floating in the Milky Way. The night sky was filled with an incredible number of stars. I was surprised to see that Scorpio really does resemble a scorpion. The guide explained the constellations in detail, which helped me understand them well. I could even clearly see the tail of the scorpion. Thank you very much.
山上のサンセットや星空、そんなに期待していなかったのですが行ってみてよかった。
とにかくすごい景色でした。それにガイドさんがいい写真が撮れるよう色々教えてくださったので、夕日を両手につかんだ写真や天の川に浮かんでいるような写真も撮れました。
こんなにたくさんあったのかというような満天の星空。さそり座は本当にサソリの形をしているのですね。星座についても丁寧に教えていただきよくわかりました。サソリのしっぽまではっきりわかりました。ありがとうございました。
Thank you very much for participating in our tour. Due to various observatories from different countries conducting star observations, the entire Big Island is quite dark. During the new moon, the stars are particularly beautiful and truly seem to be falling. We are very pleased to have been able to assist in making your experience enjoyable.
When you visit the Big Island next time, please consider joining a different tour. All of our staff are sincerely looking forward to your visit.
Nature School
Tomoe
弊社のツアーにご参加頂きまして、誠にありがとうございました。ハワイ島は各国の天文台が星の観測をしている関係上島全体が暗いです。
新月の時はとりわけ星がきれいで本当に降ってくるようです。お客様に喜んでいただけるお手伝いが出来ましたことを大変嬉しく思います。
次回もハワイ島にお越しの際は是非違うツアーにご参加下さいませ。
スタッフ一同心よりお待ち申しております。
ネイチャースクール
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2014/07/28 |
| Activity Date: | 2014/07/18 |
Reviewed by: たかし
I participated with my wife and son. Fortunately, there were no other guests, so it was like a private tour. Our guide, Jimmy, was very friendly and had a calm storytelling style. He was knowledgeable and his stories were interesting.
Unfortunately, it started to rain during our early lunch, but we were able to park right next to Mackey's, so we hardly got wet. Since we had some extra time in our schedule, we stopped by the soap factory on the way back♪
The only disappointment was that we couldn't see any turtles at Ali'i Beach (^^;;
妻と息子と三人で参加。
たまたま他にお客がなく貸し切り状態でした。
ガイドのジミーさんはとても気さくで落ち着いた語り口、知識も豊富で話も面白かったです。
早めの昼食時にあいにくの雨になりましたが、マッキーズにも横付けしていただきほとんど濡れずに済みました。
スケジュールに余裕があったので、帰りにソープファクトリーに寄っていただきました♪
アリィビーチで亀が観られなかったのだけが残念です(^^;;
| Rating: | |
|---|---|
| Packages: | 世界最大迷路プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/26 |
| Activity Date: | 2014/07/22 |
Reviewed by: Greg
The whole experience was great. Nice bus. Good guide. The actual park was very patriotic and humbling. Informative. Well done. Our kids enjoyed it.
| Rating: | |
|---|---|
| Packages: | Deluxe Arizona Memorial, USS Battleship Missouri & Historical City Tour |
| Attended as: | Families |
| Posted on: | 2014/07/24 |
| Activity Date: | 2014/07/21 |
Reviewed by: ankichi
I chose the movie village tour and cruise. I was worried because I had a one-and-a-half-year-old child with me, but we had a great time. It was also nice that lunch was included. The movie village tour was excellent, and the guide was very good.
映画村ツアーとクルーズを選択しました。1歳半の子供を連れていったので、心配しましたが、とても楽しむことができました。ランチもついていたのでとてもよかったです。
映画村ツアーもガイドさんがとてもよかったです。
| Rating: | |
|---|---|
| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/23 |
| Activity Date: | 2014/07/17 |
Reviewed by: 匿名希望
The Japanese guide was very easy to understand, with detailed explanations and humor, which was great. The contrast between the sunset and the observatory was beautiful. The sea of clouds was also visible, making for a perfect sunset. The night sky was explained thoroughly, with the names of constellations and stars shared, and we observed Saturn through a telescope. The moon was nearly full and looked great. Fortunately, the volcano's crater was glowing red, and I was moved when they took a commemorative photo with the moon, crater, and stars included. However, I was a bit surprised that this photo was published online via a URL. It seemed like individual consent had not been obtained. This was a slight concern for me. They showed us the moon through the telescope and took pictures with each person's camera. With a good camera, it was possible to capture the night sky, and the guide kindly taught each person how to take photos of the stars. The content was truly excellent, but the reusable plastic cups distributed to each person were scratched and looked like they had been used for decades, making me feel uncomfortable; I couldn't drink anything from them. The cold-weather jackets, pants, hats, and gloves provided for the 4000m high mountain were not cleaned at all, seeming to have been used continuously since they were new. I was a bit surprised by this overly eco-friendly approach. It goes without saying that I immediately took a shower to cleanse myself as soon as I returned to the hotel.
日本語ガイドで非常にわかりやすく、かつ、細やかな説明とユーモアがありとても良かった。サンセットと天文台のコントラストがとてもきれいだった。雲海も見えて最高のサンセットであった。星空は懇切丁寧に星座名や星の名前を教えてくれ、天体望遠鏡で土星を観察、月も満月に近くよく見えた。運良く火山の火口が赤く見えており、記念写真を月、火口、星と入れて撮ってくれたのには感動。でも、この写真がURLで公開されていたのには少々驚いた。各自の同意は得ていなかったように思う。ここだけはちょっと引っかかりました。天体望遠鏡で月を見せてくれて、それを各自のカメラで撮影してくれた。性能の良いカメラでは星空の撮影も可能でガイドさんが親切に一人一人撮影の仕方を教えてくれて星を撮影していた。内容は本当に申し分なかったんですが、各自に配布されたプラスチック製のリユースのコップは何十年も使ってるというような磨りガラスのように擦り傷だらけのコップ、気持ち悪くなりこのコップでは何も飲めませんでした。標高4000mの山での寒さ対策で配布される防寒ジャケット、ズボン、帽子、手袋は何百人の人が使ってもまったくクリーニングしてない、新調してからずっとそのまま使い続けという感じで、このエコすぎる使い方には少々驚いた。ホテルに帰るなりすぐにシャワーで身体を清めたのは言うまでもない。
Thank you very much for participating in our tour. The free photo download service has been well received by everyone, as we have been posting them on our blog on our website. We explain this to each customer and obtain their consent before posting. Since there are customers who do not wish to have their photos uploaded, we will not upload any photos in such cases. I believe the explanation on that day was insufficient, and I sincerely apologize for the inconvenience caused.
We take your feedback regarding the equipment used on the tour seriously and will work towards better improvements in the future. Regarding items that come into contact with people's skin, such as cold-weather clothing, we are committed to making improvements beyond just washing.
Thank you once again for your valuable feedback.
We hope you will join our tour again when you visit the Big Island next time. All of our staff are looking forward to welcoming you.
Nature School
Tomoe
弊社のツアーにご参加いただきまして誠にありがとうございました。お写真の無料のダウンロードサービスは弊社のホームページ上からブログに載せて皆様から好評を得ておりまして、
ブログに載せるにあたり、各お客様にはその旨の説明をさせていただき了解を得ております。お写真がNGのお客様もいらっしゃいますので、その時はお写真のアップロードはございません。
この日はご説明が不十分であったのだと思います。大変ご迷惑をおかけ致しました。
またツアーで使用している備品についてはご指摘いただきました事を真摯に受け止め今後のより良い改善のためにしていきたいと思います。
防寒着等、人の肌に触れるものに関しても洗濯のみではなく改善していく所存でございます。
この度は貴重なご意見を頂きまして本当にありがとうございました。
次回もハワイ島にお越しの際は弊社のツアーにご参加くださいませ。
スタッフ一同心よりお待ち申しております。
ネイチャースクール
トモエ
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Couples |
| Posted on: | 2014/07/23 |
| Activity Date: | 2014/07/12 |
Reviewed by: C. Bennett
My wife and I went to Hawaii for our anniversary and as a history buff, I was really looking forward to seeing the Arizona Memorial and this tour seemed like a great opportunity to get the visit in on our limited time in Oahu.
However it was not to be, I was at the stop to board the coach on time. When the coach arrived (The tour was run by Robert's Hawaii), I was informed that the bus would be returning to the hotel between 1 and 1:30 PM; over an hour later than the itinerary on either website lists. Because of this, I could not make the trip which is the biggest disappointment I had on my vacation.
The ugly business out of the way, the staff at Veltra/Hawaii Activities and Roberts were extremely friendly helpful and went out of their way to make it right. I was given a refund despite it being well past the cancellation window and the agent I spoke with was very apologetic about the tour.
If I could rate just the staff, I would give them 5 stars, but the tour information still shows a 12-12:30 return to the hotels, so I would caution anyone that plans to take this tour to verify the return before and/or plan for a later return or risk being disappointed as I was.
| Rating: | |
|---|---|
| Packages: | [7:45 AM] Standard Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/06/28 |
Reviewed by: Matt
Did this on the first day so it wasn't hard to get up at 2am since we hadn't adjusted to the timezone yet. I was glad we packed jeans, jackets, gloves and hats; we were still a little cold up there. But the sunrise was definitely spectacular.
We stayed at the Hyatt and there was some confusion on where to be picked up. Don't ask Veltra; call Polynesian Adventure Tours listed on the voucher directly. Our driver was OK; he had some interesting tips, but at 2:30am, most of us were just sleeping. It also would have been nice to know about the large viewing area right of the observation shack since it was pitch black when we got there. I would have expected the driver to mention this or give tips on where to view the sunrise. The Coffee and Danish was just OK; the system of having driver fix your coffee and hot chocolate was slow. The big breakfast on the way down was tasty, but slow to be served.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/22 |
| Activity Date: | 2014/07/13 |
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Reply from activity provider
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Thank you very much for participating in our tour. Our guide, Ha, is very serious and skilled at taking photos. We hope you will join us for another tour next time. All of our staff are sincerely looking forward to your visit.
Tomoe
この度は弊社のツアーにご参加いただきまして誠にありがとうございました。
ガイドの葉はとにかくまじめで写真撮影も上手です。次回はまた違うツアーにご参加くださいませ。
スタッフ一同心よりお待ち申しております。
トモエ