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All Reviews for Sightseeing / Guided Tours in Hawaii

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11504 reviews

ハレアカラ山頂 日の出鑑賞ツアー マウイ島最高峰の山頂で自然の偉大さを感じる <午前/朝食付き/英語ガイド>

It was beautiful!! きれいだった!!

Reviewed by: カイト

We participated as a couple. There were about 20 people, and everyone else was a foreigner. The guide was English-speaking and provided a fun and polite tour with humor. Our listening skills were low, and there were many things we couldn't understand, but it wasn't a big problem. The sunrise was beautiful, and we were moved by it.

夫婦で参加しました。20人ほどで他は全員外国人でした。ガイドさんは英語で、ユーモアを交えて楽しく丁寧にガイドしてくれていました。こちらのリスニング力が低く、理解できないことも多かったですが、大きな問題はありませんでした。サンライズは綺麗に拝めて感動しました。

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Attended as: Couples
Posted on: 2016/11/03
Activity Date: 2016/10/27

ノースショア(ハレイワ)観光 ハレイワタウンで3時間の自由散策+ドールプランテーション!海辺の絶景を楽しめる乗馬付き(70分)プランあり<1日/送迎付き>

Horseback riding was fun! 乗馬楽しかった!

Reviewed by: TAJ

We participated as a couple.
First, we went to the Dole Plantation. At the entrance, the guide took photos of each group! They recommended some ice cream, but since we weren't hungry, I plan to try it next time.

Next, we went to a beach where we could see sea turtles. The turtles weren't on the sandy beach, and we ended up just watching the ones swimming until our time was up.

In Haleiwa, I had planned to eat garlic shrimp from Macky's, but the bus dropped us off quite far from the restaurant, and due to time constraints, we had to give up on that. I was really looking forward to going there when we visited the North Shore, so it was very disappointing. Instead, we ate at a Japanese-owned restaurant called CAMARON, which the guide recommended, but honestly, the garlic shrimp I had around the hotel on another day was better. The service of having shrimp with shells for an extra dollar was convenient and nice. It was very Japanese-style service. After that, we had Huli Huli chicken, which was delicious.

The horseback riding experience was different from what you might find in Japan, where an attendant is always right next to you. After getting on the horse, I was allowed to walk on my own. My horse (Nioi) was very smart; when the horse in front stopped, it would eat grass, but it followed along nicely when the other horse moved, so I didn't have to steer at all. My husband's horse (Rio) seemed to have a hard time as it wandered off to eat grass. It seemed to vary a lot depending on the horse assigned. The beachside ride was pleasant and very enjoyable.

Since we had some extra time, the guide took us to see a rock with a hole in it in Laie and to a macadamia nut factory, which wasn't on the original itinerary! Thank you to our guide.

夫婦で参加しました。
まずドールプランテーションへ。入口でガイドさんが各組ごとに写真を撮ってくれました!オススメのアイスを紹介してくれましたが、お腹が減っていなかったため、次回チャレンジしたいと思います。

続いて海亀の見えるビーチへ行きました。亀は砂浜にはおらず、泳いでいる亀を見て時間終了してしまいました。

ハレイワの街では、マッキーズのガーリックシュリンプを食べるつもりでいたのですが、バスで降ろされた場所がお店から距離があり、時間的に厳しかった為断念しました。
ノースショアに行ったら絶対行きたいと思っていただけにとても残念でした。代わりにガイドさんがオススメしてくれた日本人経営のCAMARONという店で食べましたが、正直別日にホテル周辺で食べたガーリックシュリンプの方が美味しかった。プラス1ドルでエビの殻付きのサービスがあったのは食べやすくて良かったです。日本人らしいサービスですね。それからフリフリチキンを食べました。こちらは美味しかったです。

乗馬体験は、日本でできるような係の人が常に隣にぴったり付いてるような乗馬と違い、馬に載せてもらった後は、1人で歩かせてくれます。私の馬(ニオイ)はとてもお利口で、前の馬が止まると草を食べたりしていましたが、前が進むとしっかり付いて歩いてくれたので、全く操縦をすることがなかったです。主人の馬(リオ)は草を食べに寄り道して、大変そうでした。担当する馬によって全然違うみたいでした。乗馬での海辺散歩は気持ちよくてとても楽しかったです。

時間に余裕があったので、予定されているスポットとは別に、ぽっかり穴が空いた岩があるライエや、マカデミアナッツ工場へ連れて行ってくれました!ガイドさんありがとうございました。

  • 有名な看板

  • CAMARONのガーリックシュリンプ

  • ライエ

  • 乗馬

  • マカデミアナッツ工場

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Packages: 海辺乗馬付きプラン
Attended as: Couples
Posted on: 2016/11/02
Activity Date: 2016/10/30

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was helpful. 助かりました

Reviewed by: ちゃうらや

The departure time of the flight was early, so there were no other shuttle buses operating at that time, which was very helpful. There were only three groups, including myself, so we arrived at the airport quickly.

フライトの出発時間が早かったので、その時間帯で運行しているシャトルバスが他になかったので、非常に助かりました。
私を含めて3組だけでしたので、すぐに空港に着きました。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2016/11/02
Activity Date: 2016/10/31

マウナケア山頂夕陽と星空観測ツアー ガイド撮影の一眼カメラ写真を無料ご提供!<夕食付き/英語ガイド>by マサシネイチャースクール

I had a unique experience that can only be found on the Big Island of Hawaii! ハワイ島ならではの体験ができました!

Reviewed by: やっちゃん

It was really great to join a tour to reach the summit of Mauna Kea, as it's difficult to go there on your own. The sunset from the summit was a truly magical sight. As for stargazing, instead of the usual observation from the Onizuka Visitor Center, they took us to the best spot of the day and provided explanations in Japanese, making it very enjoyable and easy to understand.

マウナケア山頂へは個人では行きにくいので、ツアーに参加して本当に良かったです。
山頂からのサンセットはとても幻想的に光景でした。
星空観測についても、よくあるオニヅカビジターセンターからの観測ではなく、その日のベストスポットに連れて行ってくれ、日本語で説明をしてくれるので、とても楽しくわかりやすかったです。

Reply from activity provider

Dear Yacchan,

Thank you very much for participating in our tour. The sunset at Mauna Kea is truly magical and energizing. Our stargazing experiences are conducted at high-altitude locations as much as possible. Customers who have been to Mauna Kea are always so moved that they tend to return. We hope you will come back to the Big Island next time.

All of our staff are looking forward to welcoming you again.

Nature School
Tomoe

やっちゃん様

弊社のツアーにご参加いただきまして誠にありがとうございました。
マウナケアの夕陽は本当に幻想的でパワー注入ですね。弊社の星空はなるべく標高が高い場所での観測となっております。
マウナケアに一度上がったお客様は必ずリピートしてしまうぐらいに感動ですね。次回も是非ハワイ島にお越しくだしませ。

スタッフ一同心よリお待ち申しております

ネイチャスクール
トモエ

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Packages: 2名様以上プラン
Attended as: Couples
Posted on: 2016/10/31
Activity Date: 2016/10/21

【冬季限定!1/3~3/21】ホエールウォッチ スターオブホノルル号 1500名乗船可能なハワイ最大のクルーズ船!軽食&ドリンク付き<ワイキキ送迎可>

I was able to meet a whale! クジラに会えました!

Reviewed by: けーら

I participated for the first time with my uncle, aunt, and my 4-year-old child. We saw a whale for the first time. My child was very moved as well. I want to participate again next time.

おじとおば、4歳の子供の4人で初めて参加しました。初めてクジラに会えました。子供もとても感動してましま。次回もまた参加したいです。

Reply from activity provider

Thank you very much for boarding this time.
We are very pleased to hear that you enjoyed your first whale watching cruise with your family.
All of our staff sincerely look forward to your next visit.

Star of Honolulu.

この度ご乗船頂き、誠に有難うございました。
家族と御一緒に始めての鯨ウォッチングクルーズをお楽しみ頂けた様で、大変嬉しく思っております。
皆様の次回のお越しをスタッフ同一心お待ち申し上げております。

スターオブホノルル。

  • 一瞬でしたが、はっきり見えました

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Packages: ホエールウォッチ<2020年12月31日まで>
Attended as: Families
Posted on: 2016/10/30
Activity Date: 2014/02/21

Star of Honolulu Sunset Buffet Dinner Cruise & Polynesian Show

Great night out

Reviewed by: Niclou

Wonderful entertainment. Beautiful view of Waikiki. Nice food. Great night out with the family.

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Packages: Pacific Star Dinner Buffet, Polynesian Show & One Cocktail
Attended as: Families with Young Children
Posted on: 2016/10/30
Activity Date: 2016/10/04

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Affordable shuttle service between Honolulu Airport and hotels by Roberts Hawaii. ホノルル空港ホテル間 格安送迎シャトルサービス by ロバーツハワイ

Reviewed by: はーちゃん

It was very convenient to travel with my one-year-old daughter and a lot of luggage. On the way there, we had a guide who welcomed us at the Shell. While talking about various things related to Hawaii, we arrived in no time. The price is also cheaper than a taxi, so I recommend it for families with children.

一歳の娘と大荷物を持っての移動だったので、とても、便利でした。行きはガイドさんがいて、シェルのレイでお出迎え。いろいろハワイについて話をしてくれながら、あっというまに到着。値段もタクシーよりは安いので、お子様連れにはオススメです。

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Packages: 空港→ワイキキ
Attended as: Families with Young Children
Posted on: 2016/10/29
Activity Date: 2016/09/30

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Affordable shuttle service between Honolulu Airport and hotels by Roberts Hawaii. ホノルル空港ホテル間 格安送迎シャトルサービス by ロバーツハワイ

Reviewed by: はーちゃん

They arrived on time, and everything went smoothly. It was great to have a slow-paced journey since I had my one-year-old daughter with me. The hotel pickup was on time. I would give it a minus one star for the long stop at Hilton.

時間通り来ていただき、スムーズでした。一歳の娘がいたので、ゆっくり座っての移動がとても良かったです。ホテルのお迎えは時間通りでした。ヒルトンでの停車時間が長かったのが☆マイナス1です。

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Packages: ワイキキ→空港
Attended as: Families with Young Children
Posted on: 2016/10/29
Activity Date: 2016/10/04

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Smooth スムース

Reviewed by: ちよん

There were only two groups, including us, and once we were picked up, we headed smoothly to the airport, which was great.

私達を含めて2組だけで、私達を拾ってもらったら空港に向かっていただいたので、スムースで良かったです。

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Packages: 空港→ワイキキ
Attended as: Couples
Posted on: 2016/10/29
Activity Date: 2016/10/06

クアロア・ランチ 映画のロケ地巡り、農作物を学ぶ農園ツアー、ジャングル探検ツアーが楽しめる1日満喫パッケージ ビュッフェランチ付き!<1日/送迎付きプランあり>

Fun and thrilling! 楽しくてスリリング!

Reviewed by: よっちゃん

I visited the filming locations of Jurassic World and other movies, enjoyed a boat ride around the fish farming ponds, and explored the jungle in a jeep-like vehicle. It was a fun and surprisingly thrilling activity.

The jungle exploration, in particular, involved driving at quite a speed on bumpy roads, and at times, I felt like I might be thrown off. It was more thrilling than a poorly designed amusement park ride. The driver was a middle-aged woman with impressive driving skills; she drove safely in truly dangerous areas and even made a stop to take us up a mountain path to a secret viewpoint, which was a wonderful experience.

Regarding the jungle exploration, I wouldn't recommend it for those who are not comfortable with speed, children, or elderly individuals, but it's highly recommended for those who want to enjoy some thrills. Personally, I feel like I want to participate again!

ジュラシックワールドその他映画のロケ地をめぐり、養殖池を船で遊覧したり、ジープのような車でジャングルを探検したり、楽しく、意外にもにもスリリングなアクティビティでした。
特にジャングル探検は、でこぼこ道をかなりのスピードで走り回り、時々振り落とされそうになりながらのドライブで、遊園地のヘタなアトラクションよりスリルがありました。ドライバーは中年女性でしたが、なかなかのドライビングテクニックで、本当に危険なところでは安全運転でしたし、途中下車して10分位山道を登り、秘密の絶景ポイントにも連れて行って下さいましたし、とても楽しく過ごす事ができました。ジャングル探検に関しては、スピードが苦手な方、子供、ご高齢の方にはお勧めしませんが、スリルを楽しみたい方にはお勧めです。私個人はまた参加したい気分です!

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Packages: 通常プラン(2018年3月31日までのご参加)
Attended as: Couples
Posted on: 2016/10/29
Activity Date: 2016/10/16

Star of Honolulu Sunset Dinner Cruise – 5-Course Steak & Lobster Menu, Polynesian Show & Live Music

Awesome time

Reviewed by: Tonya Burkart

My daughter, grandkids and I had a great experience with Star of Honolulu. The show mesmerized my grandkids and the "conga line" gave party boat a new meaning. Would live to go this activity again.

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Packages: Standard Package
Attended as: Families with Young Children
Posted on: 2016/10/29
Activity Date: 2016/10/25

Star of Honolulu Sunset Buffet Dinner Cruise & Polynesian Show

Excellent

Reviewed by: Russ

Was lots of fun . staff was great entertainment was awesome boat was very clean. Food was great

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Packages: Pacific Star Dinner Buffet, Polynesian Show & One Cocktail
Attended as: Friends
Posted on: 2016/10/28
Activity Date: 2016/10/17

Road to Hana Tour with Waterfall Swim, Black Sand Beach and Lunch at Hana Farms

An Awesome Day!

Reviewed by: DLG - Norman, OK

This was an amazing adventure to take! The only thing I would want to change and suggest is to bring a cushion. The seats on the bus were extremely uncomfortable. Also, I wished we would have stopped at more waterfalls, seemed to rush through them pretty quickly, but I figured they have a set schedule and placement with all the other tours. It might be better to be different and step out of the norm of all the other charters? Anyway, I did enjoy the driver Larry, he was so knowledgeable and sometimes funny!

  • 7 Pools

  • Waterfalls from the bus

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Packages: Standard Road to Hana Tour Package
Attended as: Friends
Posted on: 2016/10/26
Activity Date: 2016/10/17

オアフ島1日周遊観光 ポリネシアカルチャーセンターとハワイ最大のダンスショー+ハレイワタウン+この木なんの木+ドールプランテーション

It's packed with fun! 😊 楽しさ凝縮です(^^)

Reviewed by: Fukazawa

We visited on our honeymoon.
In the morning, we toured selected spots on the island with a fun guide, allowing us to see various aspects of Oahu.
At a shopping center along the way, we were able to see many beautiful Hawaiian jewelry pieces, which made my wife very happy.
The Polynesian Cultural Center offered various shows and experiences, and we enjoyed learning about the culture.
The evening show was spectacular.
This is definitely a place we want to visit again when we come back to Hawaii.

ハネムーンで訪れました。
午前中の島内観光は厳選したスポットを楽しいガイドさんと一緒にまわり、オアフ島のいろいろな顔を見る事が出来ました。
途中のショッピングセンターでは素敵なハワイジュエリーなどもたくさん見る事が出来、嫁が喜んでいました。
ポリネシアンカルチャーセンターは様々なショーや体験あり、楽しく文化を学ぶ事が出来ました。
夜のショーは圧巻です。
またハワイに来る際には是非もう一度行きたい場所です。

  • タトゥーいれてます(^^)

  • ショーの舞台裏見学❗

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Packages: 半日観光+ビュッフェ+ナイトショー<中央席 >
Attended as: Couples
Posted on: 2016/10/25
Activity Date: 2016/10/13

ノースショア(ハレイワ)観光 ハレイワタウンで3時間の自由散策+ドールプランテーション!海辺の絶景を楽しめる乗馬付き(70分)プランあり<1日/送迎付き>

My first horseback riding experience was very enjoyable! 初乗馬はとても楽しめました!

Reviewed by: KEIKO

Initially, I had planned to go horseback riding at Kualoa Ranch, but I couldn't make a reservation because I applied too late. So, while searching, I found a tour that allowed me to explore the town of Haleiwa and go horseback riding, so I signed up for that.

Before the horseback riding, I received a lecture on how to ride from a Japanese driver, which helped me understand the instructor's English during the actual riding session. The instructor also spoke some simple Japanese (like right and left). At first, I was very nervous, so I couldn't really enjoy the scenery around me, and I was desperately trying to prevent the horse from eating grass nearby (I had to pull the reins to stop it!). However, as I got used to it, I was able to enjoy the magnificent nature while moving with the horse.

当初、クアロアランチで乗馬をしようと計画していましたが、申し込みが遅く予約がとれませんでした。
ならば・・・と探していると、ハレイワの街も観光できて、乗馬もできるというツアーを見つけたので、こちらを申し込みました。
乗馬の前に日本人のドライバーさんから乗り方のレクチャーを受けていたので、実際の乗馬のインストラクターの方の英語もなんとなくわかりましたし、簡単な日本語(右・左など)は話してくれます。
始めはとても緊張していたので、なかなか周りの景色までも楽しむ余裕もないし、馬が近くの草を食べようとして(食べさせないようにこちらが手綱を引っ張らないといけない!)それを阻止するのに必死でしたが、慣れてくると馬の動きに合わせて雄大な自然を楽しむことができました。

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Packages: 海辺乗馬付きプラン
Attended as: Friends
Posted on: 2016/10/23
Activity Date: 2016/08/12

Shuttle to Manoa Falls Rainforest Trail & Self-Guided Hike | 7am, 9am & 11am

Good price and Good value

Reviewed by: Candice

Punctual and friendly driver. Water and bug spray is provided. Good price and good
value.

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Packages: Hawaiian Beauty Combo: Diamond Head Crater Trail & Manoa Falls Hike
Attended as: Solo Travelers
Posted on: 2016/10/23
Activity Date: 2016/10/20

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I arrived on time. きちんと間に合いました

Reviewed by: ぴょん

I was able to arrive at the airport on time. Since it was a pickup in front of the hotel, I was worried about finding the car, but I recognized it right away by the design.

時間通り空港に到着することができました。ホテル前でのピックアップでしたので、車がちゃんと見つかるか心配でしたが、デザインで直ぐに分かりました。

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Packages: ワイキキ→空港
Attended as: Solo Travelers
Posted on: 2016/10/23
Activity Date: 2016/10/07

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I was able to sit comfortably. 安心して座っていられました

Reviewed by: ぴょん

I was very anxious about traveling alone, but knowing that I would be taken to the hotel made me feel at ease and I could sit back comfortably.

一人での移動で不安いっぱいでしたが、ホテルまで送って頂けるということで、安心して座っていられました。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2016/10/23
Activity Date: 2016/10/01

Spectacular Haleakala Sunrise Tour with Park Admission & Breakfast at Cafe O'Lei

Cold and rainey

Reviewed by: Linda Mathias

We didn't get to see the sunrise due to the weather, but our bus driver was informative and kept us warm with hot coffee, hot chocolate or hot tea. It was still worth going! The breakfast was fantastic!

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Attended as: Couples
Posted on: 2016/10/22
Activity Date: 2016/10/01

3-Hour Hana Rainforest Tour with Waterfall Swim & Easy Nature Walk - Hike Maui

very informative & beautiful

Reviewed by: Linda Mathias

our guide was very informative of the plants & trees which made it a treat as he picked fresh guava which we all ate, delicious! The trail was a little muddy as it had rained the night before, no big deal. The waterfalls were beautiful, but the water was murky because of the rain the night before. So, we didn't swim in the pools, but the guide more than made up for it due to his knowledge an histories of the area. Very much enjoyed the tour!

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Packages: 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike
Attended as: Couples
Posted on: 2016/10/22
Activity Date: 2016/09/29

Smith’s Fern Grotto River Cruise with Live Hawaiian Music & Hula

River cruise

Reviewed by: Gary & Elvia

It was nice, although it was short. I rented a kayak for the same river. Hindsight I should of did my homework.

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Attended as: Couples
Posted on: 2016/10/22
Activity Date: 2016/09/28

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

American person アメリカの人

Reviewed by: ピンキー

After being greeted by Shell Lei at the airport, we headed to the shuttle. There was only one driver, but he was very pleasant and it was great. However, this time, there was an elderly American couple who seemed to not know where their hotel was upon arriving in Waikiki, which took some time. I couldn't help but think, "That's typical of white people." Mr. Roberts' service was excellent and the cost-performance was good as well. I will use this service again.

空港で シェルレイの出迎え後しばらくしてシャトルへ ドライバー1人の対応でしたが とても感じも良く 良かったのですが 今回は私達と他にアメリカ人の老?夫婦 が1組 ワイキキに到着した所で自分達のホテルが分からない様で 時間を取られました やっぱり白人だなぁと思いました ロバーツさんの対応はとても良いですコスパも また 利用させて頂きます

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Packages: 空港→ワイキキ
Attended as: Families
Posted on: 2016/10/22
Activity Date: 2016/09/30

Waimea Canyon Sightseeing Tour & Wailua River Cruise to Fern Grotto

Worth the time and money

Reviewed by: SKSamy

The bus went with broke down when we were at Waimea canyon that gave us more time to spend at the beautiful Waimea canyon at the expense of missing the lunch. In spite of this we enjoyed every bit of it. The guide/driver did a nice job of keeping us engaged all the time.

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Packages: Standard Tour
Attended as: Couples
Posted on: 2016/10/22
Activity Date: 2016/10/19

ワイキキトロリー ワイキキ巡回トロリーまたはミニバス 乗り放題1・4日間券(アラモアナ、ダイアモンドヘッド、カカアコ、東海岸など)

It was good. 良かった

Reviewed by: あんこ

It was great that I could ride the Purple Line and go all the way to Pearl Harbor. I found out that the one-day unlimited pass actually becomes valid for two days when I received it. Unfortunately, I had already planned to be almost nowhere near Waikiki on the second day, so I wish I had known that before my trip.

パープルラインも乗れて、パールハーバーまで行けたのが良かった。
1日乗り放題が2日間乗り放題になるようで、乗り放題パスの受け渡しの時に知った。2日目にはワイキキにほぼいない予定を組んでしまったので、渡航前に知っておきたかった。

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Packages: 1日乗り放題パス
Attended as: Couples
Posted on: 2016/10/21
Activity Date: 2016/09/19

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The worst. 最悪

Reviewed by: Charlie'smam

They won't wait for you at the airport, and when you call in Japanese, they respond in English. Is something different from the Big Island? I was completely dissatisfied. They didn't even bring the car to the hotel entrance hall, and I will use another company on Oahu.

I contacted the operating company, and they replied that they "came to pick me up and dropped me off," but that was only because I called them; I don't think they would have come otherwise. There wasn't a single staff member present.

空港で待っててくれないわ、電話も日本語にかけても英語だわ何かがハワイ島と違うのか?全く満足しませんでした。ホテルのエントランスホールまで、車をつけてくれないしオアフ島は他社を使います。
催行会社に問い合わせて『お迎えにあがり、送り届けた』と回答があったと返信ありましたが、それは電話したから来たのであって、それがなかったら来なかったと思います。一人もスタッフがおりませんでした。

Reply from activity provider

Thank you very much for using our shuttle service. However, I sincerely apologize for not being able to provide you with a satisfactory service.

Upon confirming with the local operating company regarding this matter, I was informed that, as stated at the time of your reservation, a staff member was present at the baggage claim to greet you and escort you to your hotel. However, I regret that you were unable to meet the staff at the baggage claim, and despite calling the Japanese line of the operating company as indicated on your voucher, you were attended to in English. I sincerely apologize for the inconvenience this caused. Please understand that if the Japanese-speaking staff are on another call, an English-speaking staff member may answer the phone.

Additionally, please note that the pickup location is limited to the designated area specified by the hotel, so there may be instances where you are dropped off at a location other than the main entrance. For further details, please refer to the tour page, especially if you have the opportunity to use our services again in the future.

Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team

この度は送迎シャトルサービスをご利用いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。

今回の内容を現地催行会社に確認させていただきましたところ、ご予約確定時にご案内しました通り、バゲージクレームにスタッフがお迎えに上がり、ご滞在ホテルまで送り届けたとのことでございました。
しかしながら、バゲージクレームでスタッフとお会いできなかった上に、バウチャー上にてご案内しております催行会社の日本語ラインに電話していただいたにも関わらず、英語対応となり、ご不便をおかけして誠に申し訳ございません。日本語を話すスタッフが他の電話に出ていたりと対応できない場合は、英語スタッフが電話に出る場合もございますことご理解ください。
なお、お送り場所につきましては、ホテル側が指定した場所への送迎のみとなりますゆえ、正面玄関以外までの送りとなる場合もございますこと、ご了承ください。
ツアーペー上にて詳細をご案内しておりますので、次回ご利用される機会がございましたらご参照ください。

お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: 空港→ワイキキ
Attended as: Families
Posted on: 2016/10/21
Activity Date: 2016/07/04

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Reception counter 受付カウンター

Reviewed by: kita

When I arrived, there was no one at the reception counter, which made me a bit worried. However, the person at the adjacent counter helped me, which was reassuring. I was satisfied with the shuttle service.

到着したとき、受付カウンターに人がいなくて、少々心配だった。隣のカウンターの人が教えてくれて安心できたが。
送迎サービスとしては、満足でした。

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Packages: 空港→ワイキキ
Attended as: Couples
Posted on: 2016/10/20
Activity Date: 2016/10/08

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Timely pickup. 時間通りのお迎え

Reviewed by: kita

It was early in the morning, so I was glad they arrived on time to pick me up. When I got out of the car, they greeted me warmly, which made me feel at ease.

朝早かったので、迎えの時間通りにきてくれて良かった。車から降りてくるなリ、気さくに応対してくれて安心できた。

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Packages: ワイキキ→空港
Attended as: Couples
Posted on: 2016/10/20
Activity Date: 2016/10/12

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Transportation service 送迎

Reviewed by: フランスが大好きな私

I immediately understood as soon as I exited the arrival gate at Honolulu Airport. I made a reservation from Japan and paid by card, so I had no worries and was satisfied with the low price.

ホノルル空港に到着ゲートを出てすぐにわかりました。
日本から予約を入れてカード決済なので何の心配もなく価格も安価で満足しています。

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Packages: 空港→ワイキキ
Attended as: Friends
Posted on: 2016/10/20
Activity Date: 2016/10/12

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Easy to understand. わかりやすい

Reviewed by: フランスが大好きな私

The shared shuttle was on time and took me right to Delta Airlines, so I had no trouble finding it. I would like to use it again.

混載車でも時間も正確でデルタ航空の前まで連れて行ってもらい
迷うことなくいけました。
また利用したいです。

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Packages: ワイキキ→空港
Attended as: Friends
Posted on: 2016/10/20
Activity Date: 2016/10/18

【空港送迎】ダニエル・K・イノウエ国際空港(旧ホノルル国際空港)⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I am very satisfied. 大満足です

Reviewed by: Rosie

I previously used the service.
I requested a transfer from the airport to my hotel in Waikiki.
I arrived on a domestic flight from the Big Island, and they came to pick me up at the Honolulu airport's baggage claim with a nameplate, making the pickup very smooth.
The transfer from the airport to the hotel was private.
The service was excellent, and I would like to use it again next time.

以前利用させていただきました。
空港からワイキキのホテルの送迎をお願いしました。
ハワイ島からの国内線で、ホノルル空港のバゲージクレームでネームプレートを持って迎えにきてくださり、ピックアップはスムーズでした。
空港からホテルまでは貸し切りでした。
とてもサービスがよく、また次回も利用させていただきたいと思っております。

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Packages: 空港→ワイキキ
Attended as: Solo Travelers
Posted on: 2016/10/19
Activity Date: 2016/06/08