Reviewed by: プリウス
I participated in a dolphin tour during the second half of my trip to Hawaii. Most of the trip was rainy and quite chilly, but on this day, it was sunny from the morning, and the temperature was high, making for a comfortable tour. I was worried about whether I would see dolphins, but I was truly moved to see them three times. When a dolphin passed right in front of me, I got goosebumps. Additionally, during the snorkeling time, I was able to see many sea turtles, making it a truly fulfilling tour. Since it was a family trip, I also enjoyed dancing with everyone on the boat during the tour. I would love to participate again.
ハワイ旅行後半にイルカ中学に参加しました。旅行中のほとんどが雨が多く肌寒いことも多かったのですが、この日は朝から快晴で気温も高く快適なツアーになりました。一番のお目当てのイルカが見れるかが心配でしたが、3度も見ることができ本当に感動でした。目の前をイルカが通過したときは鳥肌が立ちました。またシュノーケリング時間でもウミガメをたくさん見ることができて本当に充実したツアーになりました。家族単独旅行でしたのでこのツアーで他の皆さんと船上でダンスしたのも楽しかったです。また参加したいと思います。
| Rating: | |
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| Packages: | 07:30出港プラン |
| Attended as: | Families |
| Posted on: | 2020/03/15 |
| Activity Date: | 2020/03/10 |
Reviewed by: エスケープ新社会人
I heard that it can take time to find a pod of dolphins depending on the day, but when I participated in February, it took 4 hours to swim with the dolphins (sometimes they can be found in about 30 minutes). They generally stick around for hours until they find them, so it's wise not to schedule anything else after the tour.
However, even if it takes time to encounter the dolphins, you can swim with whales, turtles, and various fish in the meantime, which makes for a very satisfying experience. The staff were also friendly and welcoming, making it a great tour.
日によってイルカの群れを見つけるまで時間が掛かることがあるとの事だったのですが、
2月に参加した際はイルカと泳ぐまで4時間かかりました(早い時は30分くらいで見つけられるらしい)。
基本的に見つかるまで何時間も粘ってくれるので、ツアーの後に他の予定は入れておかない方が賢明です。
しかしイルカに出会うまで時間がかかっても、それまでクジラ、カメやいろんな魚と泳ぐ事が出来るので、とても満足度が高いです。
スタッフの方々も親切でアットホームで、良いツアーでした。
ALOHA!
Thank you for participating in the Dolphin Junior High!
Although it was an extended class, thanks to everyone, it turned out to be a very enjoyable tour!
Thank you very much♪
Please join us again if you have the opportunity!
All of our staff are sincerely looking forward to seeing you!
MAHALO!
Dolphin Office
ALOHA!
この度はイルカ中学へのご参加ありがとうございました!
延長授業でしたが、皆様のおかげでとても楽しいツアーとなりました!
ありがとうございます♪
ぜひまた機会がございましたらご参加ください!
スタッフ一同心よりお待ちしております!
MAHALO!
イルカオフィス
| Rating: | |
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| Packages: | 07:30出港プラン |
| Attended as: | Couples |
| Posted on: | 2020/03/15 |
| Activity Date: | 2020/02/23 |
Reviewed by: Mike and Peg
This was so fun! We were totally new to snorkeling and a bit intimidated!
Dan, our guide, was patient and kind. He encouraged us and told us we had all day if needed.
After 10 minutes or so, we felt confident and ready. We saw two turtles, a moray eel, a tuna “tornado”,
And more fish than you can imagine. We snorkeled til we were too tired to go on! We are hooked.
Thanks, Dan!
Thank you guys,
You did great! We had a spectacular day! Hope we see you again. Dan.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2020/03/15 |
| Activity Date: | 2020/03/12 |
Reviewed by: かかお
I thought that seeing sea turtles while watching them would be a matter of luck, but I was so happy to see many of them. While snorkeling near the coral reefs, the sea turtles really swam right by me and underneath me, which was incredibly moving. Although the sea of angels didn't have a blue sky, the clarity was wonderful, and I really felt it was worth coming!
ウミガメウォッチングは見れたらラッキー程度のものかと思っていましたが、沢山見れて嬉しかったです。サンゴ礁付近でのシュノーケリングはウミガメが本当に自分の近くや真下を通っていき、凄く感動しました。天使の海は青空とまではいきませんでしたが素晴らしい透明度で、やっぱりきて良かったと思いました!
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2020/03/15 |
| Activity Date: | 2020/03/13 |
Reviewed by: yokky
This was my eighth time on the Big Island of Hawaii, and the helicopter tour allowed me to see the entire island, leading to new discoveries!
今回で8回目のハワイ島でしたが、ヘリツアーによりハワイ島全容を観ることができて新しい発見がありました!
Dear Yokky,
Thank you for sharing your experience with us.
We are very pleased to hear that your eighth visit to the Big Island of Hawaii was blessed with good weather and that you enjoyed the helicopter tour. Landing at the waterfall is also one of our recommended options. Thank you for sharing the wonderful photos that capture the essence of the Big Island.
We look forward to serving you again.
VELTRA Customer Service
yokky様
この度は体験談をご投稿いただきありがとうございます。
8回目のハワイ島もお天気に恵まれ、ヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
滝への着陸も弊社おすすめのオプションとなっております。
今のハワイ島が感じられる素敵なお写真もご投稿いただきありがとうございます。
またのご利用をお待ちしております。
VELTRAカスタマーサービス
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2020/03/14 |
| Activity Date: | 2020/02/22 |
Reviewed by: D & J
staff were great, boat not over crowded, facilities & service was terrific
| Rating: | |
|---|---|
| Packages: | Morning Kealakekua Snorkel Tour [4.5 hours] |
| Attended as: | Couples |
| Posted on: | 2020/03/14 |
| Activity Date: | 2020/03/05 |
Reviewed by: kazumi
It was a nice day, and although it felt a bit cold in the water since it was February, once I got in the sea, it was fine. The ocean was beautiful, and a sea turtle came close to me. The barbecue was delicious, and it was a fun time. On the way back, the car had the heating on, and there were bath towels laid out on the seats, making it comfortable.
天気も良い日、2月だったので水が少し冷たく感じたけど一度海に入ってしまえば大丈夫でした。海もきれいでウミガメから近くに来てくれ、バーベキューも美味しく楽しいひと時でした。帰りの車は暖房が付いていて、座席にはバスタオルがひいてあり快適でした。
Aloha! Thank you very much for participating in the Captain Bruce's Paradise Ocean Tour. We are glad to hear that you enjoyed the sea turtles and the freshly grilled BBQ. After coming out of the water, it can be a bit chilly, so we make adjustments with bath towels and air conditioning in the vehicle to help keep you warm. We are relieved to hear that you found it comfortable. We all look forward to welcoming you back again.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。ウミガメ、そして焼きたてのBBQも楽しんでいただけたようで嬉しく思います。海から上がった後は肌寒いこともございますので、帰りのお車ではバスタオルと空調の調整で少しでも温まっていただけるように工夫させていただいております。快適だったとおっしゃっていただき安心いたしました。またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2020/03/14 |
| Activity Date: | 2020/02/22 |
Reviewed by: ハワイで号!
I think it would have been better if this person, who resembles Brother Tom and is overly cheerful, hadn’t been there. I don’t want anyone else to feel the same way, so I’m posting this.
Before boarding the boat, we were excessively warned by the guide. “There will definitely be someone who gets seasick! If you take motion sickness medication for the first time, you’ll definitely fall asleep! Be careful! So, if you’re worried, please buy a motion sickness band!” In the end, even I, who usually gets seasick, didn’t feel sick, and no one around me seemed to be affected either. In fact, the boat didn’t rock much, and the distance was quite short. (Some people had already bought motion sickness bands.)
While walking on the sandbar, the guide was still cheerful, but before we started snorkeling, he said, “If you’re not confident in swimming, don’t do it! It suddenly gets deep! There will definitely be someone who comes back traumatized! Even if you wear a wetsuit, you won’t float! It’s not safe!” In the end, there was no one like that, and when we put on the wetsuits later, we didn’t sink at all. I think it would be impossible for someone who truly cannot swim, but if you can swim 25 meters, you should be fine even without the technique to float in that situation. (We could see the snorkeling happening right next to us.)
Because of that explanation and the sudden demand for a decision, we were worried and decided not to go, and other couples also seemed to be quite worried and opted out. I can swim about 50 meters normally and have snorkeling experience, but the explanation gave a very scary impression, so I backed out… I think there are many people at this level.
I fully understand that the sea can be dangerous, and I think it’s necessary to communicate that. However, it’s strange to suddenly switch from being cheerful to repeatedly making statements that create a dangerous image and then asking for immediate decisions.
I came to this conclusion after hearing the explanation from the female guide on the neighboring boat (on the same tour). She provided a completely different explanation from the male guide, conveying the dangers while also giving clear criteria for what one could handle. Above all, she didn’t force immediate decisions, saying, “First, try on the wetsuit, practice, and then decide.” She also said, “If you get to the point where it gets deep and you feel uncomfortable, it’s easy! You can just turn around and walk back.” It was truly a reassuring explanation, and we could have verified it in practice.
Not everyone is like you (the male guide) and is always in the sea; I think it’s normal for someone to be snorkeling for the first time. Of course, the final decision is the individual’s responsibility, but I believe it’s the tour guide’s role to understand that there are first-timers and to provide thorough explanations while being supportive. Saying “don’t do it because it’s dangerous” is something even an amateur can do.
ブラザートムに似ている、調子の良いガイド…この人さえいなければ良かったかなと思います。皆さんに同じ思いしてほしくないので、投稿します。
船に載る前に、ガイドにやたら脅されます。「船酔いは必ずする人いるから!初めて酔い止め飲むと必ず寝ちゃうから!きをつけてー、だから、心配な人は酔い止めバンド買ってくださいねー。」→→結局、酔いやすい私も酔わず、周りも1人も酔ってる様子はなし。実際、揺れも少なく距離もかなり短い…。(酔い止めバンドを買っちゃってる人もいたし)
そして、サンドバーを歩いてるときは相変わらず明るく調子良いのに、シュノーケル始める前に「泳ぎに自信ない人はやめてよ!いきなり深くなるからね!必ずトラウマなって帰る人いるから!ウェットスーツきても浮かないから!安心じゃないから!」
→→結局、そんな人はいなかったし、あとでウエットスーツ来たら、まず沈まない。ホントにまっっったく泳げない人は無理だと思うが、その場で浮く技術なくても、25m泳げる人なら問題ないです。(シュノーケリングはすぐ隣でやってたので、様子が見れます)」
その説明と急な判断を求められたせいで、僕らは心配で辞めたし、他のカップルもけっこう心配な人はやめてた。僕は50mぐらい普通に泳げますし、シュノーケリングの経験もありましたが、説明がとても怖いイメージを受けて、やめました…このレベルの人はごまんといると思います。
海が危険な事は重々承知しており、そのことを伝えるのは必要な事だと思います。しかし、散々明るく調子良いくせに、急に危ないイメージの発言を連発して、すぐその場で判断させるのは、おかしいと思います。
このような結論に至ったのは、隣の船(同じツアー)の女性ガイドの同説明をあとで聞いたからです。その女性ガイドは、男性ガイドとは全く違う説明をして、危ないことも伝えつつ、これくらい出来れば平気ですとしっかりと判断材料もくれてた。なにより、その場ですぐに判断させず、「まずはウエットスーツを来てみて、練習して、そのあと判断してみてー」と言ってくれてた。さらに「深くなるところの手前まで行って、ダメだって思ったら簡単!その場でクルッと回って歩いて帰ってきていいから」とも言ってくれてて、本当に安心できる説明で、実際の検証も出来ただろう。
皆があなた(男性ガイド)のように、いつも海にいるわけではなく、初めてのシュノーケリングが普通だと思います。勿論最終判断は自己責任ですが、初めての人がいることを理解してしっかりと寄り添って説明するのがツアーガイドの役目だと思いました。危険だから辞めてって言うのは、ある意味素人でも出来ます。
This is a tour of Captain Bruce's Paradise Sea. We sincerely apologize for the unpleasant experience caused by our guide's inappropriate attitude and remarks, despite your choice of our tour among many optional tours. As you pointed out, it is our mission to ensure that even first-time participants can safely and confidently enjoy the snorkeling activity. We strongly recognize that providing explanations that cause anxiety to our participants is absolutely unacceptable. Moving forward, we will strive daily to ensure that such incidents do not occur again, by providing explanations from the perspective of each customer and offering compassionate support. Lastly, we sincerely appreciate you taking the time to share your valuable feedback with us.
キャプテンブルース天国の海ツアーです。この度は数あるオプショナルツアーの中から当社ツアーをお選びいただいたにも関わらず弊社ガイドの不適切な態度そして発言によって不快な思いにさせてしまいましたことを心より深くお詫び申し上げます。シュノーケリングの説明に関しましては、ご指摘いただきました通り初めての方にも安全にそして安心してアクティビティを体験してもらうことが私たちの使命ですので、ご参加の皆様に不安を与えてしまう内容の説明をするということは決してあってはならないことであると強く認識致しております。今後二度とこのようなことが起こらないよう、お客様一人一人の立場に立った説明、そして心に寄り添う対応を徹底するように日々心がけて参ります。
最後になりますが、大切なお時間をいただき貴重なご意見をお届けいただきましたことを心より感謝申し上げます。
| Rating: | |
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| Packages: | 午前発!ブランチビュッフェプラン |
| Attended as: | Couples |
| Posted on: | 2020/03/14 |
| Activity Date: | 2020/03/12 |
Reviewed by: T.S
I was worried about seasickness, but I took some motion sickness medication and participated. I also bought a wristband that claims to help with seasickness, which was sold on the boat for $20, and wore it! I enjoyed myself without feeling any seasickness at all! The sandbar was deeper than I expected, with water up to the waist of an adult. It started to rain partway through, but even so, as we continued swimming, the rain eventually stopped. The beauty of the ocean's blue color was not affected at all by the rain or clouds! They also provide wetsuits, which are definitely necessary during the rainy season. It was quite cold. On the way back, I returned in my wet swimsuit, feeling very cold from the wind, so wearing a windbreaker was just right. I also participated in snorkeling, and to my surprise, a sea turtle swam close by! Many beautiful fish came around, and I even spotted a large pufferfish! After snorkeling, we had a BBQ lunch, which was very delicious, making it the best day ever!
船酔いが心配でしたが、酔い止めを飲んで参加しました。酔い止めになると言う船内で20ドルで販売しているリストバンドも購入して、着用!全く船酔いもすることなく楽しめました!サンドバーは思ってたよりも深く、大人の腰ぐらいまでの水深で、途中で雨も降って来たのですが、それでも泳ぎ続けていると、やがて雨も止みました。雨でも曇りでも海の青さ綺麗さには全く問題ありません!ウェットスーツも貸してくれるので、雨季には絶対にあった方がいいです。なかなかの寒さでした。帰りも濡れた水着のまま、風に吹かれて帰るのでとても寒く、ウィンドーブレーカーを羽織って帰ってくるぐらいでちょうどよかったです。シュノーケリングにも参加しましたが、なんとホヌが近くまで来て泳いでいました。綺麗な魚もたくさん寄って来てくれて、大きなフグも見かけました!シュノーケリングが終わるとBBQランチをいただきましたが、これがとても美味しくて、最高の1日になりました‼︎
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for participating this time. "Whether it's rainy or cloudy, the beauty of the ocean's blue is never a problem!" We completely agree with this sentiment!! The scenery of the sandbar shows various faces depending on the weather, but each one is beautiful!! We all sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。『雨でも曇りでも海の青さ綺麗さには全く問題ありません!』私達もこの言葉に同感です!!サンドバーの景色は、天気によって様々な顔を見せてくれますが、そのどれも綺麗なんですよね!!またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2020/03/12 |
| Activity Date: | 2020/03/09 |
Reviewed by: ( ˘ω˘ )
The weather was nice and very beautiful! There was a Japanese instructor who really got everyone excited. First, we anchored the boat in shallow water (about knee to waist deep) and had some time to take photos and practice snorkeling. After that, we moved to a larger coral reef area (a spot that was a bit deeper and had a faster current) to snorkel. If you're lucky, you might swim with turtles. When diving into the sea, they provide bread as bait. If you hold that, a lot of fish will come close, so it's a great photo opportunity! The day after heavy rain, the water was a bit murky, but it was still very beautiful.
天気が良くとっても綺麗でした!
日本人インストラクターの方がいて、盛り上げてくれます。
まず浅瀬(膝から腰くらいまで)に船をつけてくれ、写真を撮ったりシュノーケルの練習をする時間があります。
その後に移動し、大きいサンゴ礁のところ(若干流れが早く深い場所)に行き、シュノーケルをします。運が良ければ亀と泳げます。
海に潜る際には餌としてパンを渡してくれます。
それを持っているといっぱい魚が寄ってくるので、シャッターチャンスです!
この日は大雨の次の日だったため、少し水が濁っていましたが、それでもとっても綺麗でした。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2020/03/12 |
| Activity Date: | 2020/03/03 |
Reviewed by: キムタク
It was a bit cold, but I was able to enjoy the sandbar, snorkeling, and stand-up paddleboarding thanks to the wetsuit they lent me. I even got to see a sea turtle. The staff were all smiling and really made the experience enjoyable.
少し寒かったですが、ウェットスーツを貸してもらい、サンドバーやシュノーケル、サップなど楽しむことができました。海がめにも会えました。スタッフの方は皆さん笑顔で盛り上げてくれていましたよ。
Aloha! This is Captain Bruce's Paradise Ocean Tour. Thank you very much for joining us. We appreciate you sharing the wonderful photos of the sandbar! Winter in Hawaii can be a bit chilly, but that makes the sky even bluer, allowing us to see incredibly beautiful scenery! We all sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。素晴らしいサンドバーの写真のシェアありがとうございます。!!冬のハワイは寒いこともあるのですが、そのぶん空が青く、とーっても綺麗な景色を見ることができるんです!!またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午前発!フォトセッション付きブランチビュッフェプラン(必ずオプションをお申し込みください) |
| Attended as: | Families |
| Posted on: | 2020/03/11 |
| Activity Date: | 2020/02/29 |
Reviewed by: yoshie
On the day we went, there was seawater at the sandbar, but we had a great time. The water was a bit cold, but I think it's nice that they provide wetsuits for free. The lunch, especially the meat, was delicious. In the afternoon, we also had Leonard's malasadas, which were tasty. During snorkeling, we were able to see several sea turtles. The visibility wasn't extremely good due to the sand, but it was sufficient for snorkeling. The person who assisted us was kind, which was great!
行った日はサンドバーは海水がありましたが、楽しめました。
水は少し冷たかったですが、無料でウエットスーツも貸してもらえるので
いいと思います。
ランチも特にお肉が美味しかったです。
午後はレナーズのマラサダもついていました。美味しかったです。
シュノーケリングでは、ウミガメを何匹か見ることができました。
透明度は砂があるので、ものすごく良い訳ではないですが、シュノーケリングで見るには十分でした。
担当してくれた方も親切で、良かったです!
Aloha! This is Captain Bruce's Paradise Ocean Tour. Thank you very much for participating. We are glad to hear that you enjoyed the tour. It was great to see the turtles too!! We all look forward to welcoming you back again.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。ツアーをお楽しみいただけたようで、嬉しく思います。亀さんにも会えて良かったです!!またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/11 |
| Activity Date: | 2020/02/21 |
Reviewed by: イクミ
I was able to see manta rays safely!
Two large manta rays came right under the light, and I was so excited!
Their swirling movements were very beautiful.
I was surprised when the underside of the manta touched my hand; it felt rough.
Thank you, guide Masami.
I’m very satisfied to have seen the manta rays. It became a great memory!
(I took motion sickness medication, so I was fine on the boat.
The return boat can get chilly, so having a thicker bath towel is reassuring.)
無事にマンタに会えました!
2枚の大きなマンタが光りの真下に来てくれて、
ドキドキ大興奮‼️
クルクルと泳ぐ姿が、とてもキレイでした。
マンタのお腹部分が、私の手に触れてビックリしました。ザラっとしてました。
ガイドのマサミさん、ありがとうございました。
マンタに会えて大満足です。良い思い出になりました!
(酔い止めを飲んだので船酔大丈夫でした。
帰りのボートは冷えるので、厚めのバスタオルが
あると安心です)
ALOHA!
Thank you for participating in Manta University!
We appreciate you sharing the stunning photos!
Please join us again if you have the opportunity.
All of our staff are looking forward to welcoming you back.
MAHALO!
Dolphin Office
ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
大迫力のお写真をシェアして頂きありがとうございます♪
ぜひまた機会がございましたらご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO!
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/10 |
| Activity Date: | 2020/02/15 |
Reviewed by: Hirocy
For my wife, who has difficulty walking, navigating uneven terrain is challenging, and even short distances can take time for able-bodied individuals. Therefore, instead of sightseeing by car, we chose the helicopter experience for the first time. Although it was disappointing that there was no lava flow, I was moved by the size of the crater when viewed from above. We also saw whales, and I am grateful to the pilot who helped us find them. I had requested a pilot who could speak Japanese, but since there were no other Japanese participants, it couldn't be helped. I was worried the day before due to strong winds that could have taken the steering wheel from me, but the ride was smooth and comfortable. My wife was also in high spirits. It was great to make effective use of our time.
足が不自由な家内にとっては、凸凹したところを歩いたりするのは困難で、健常者にとっては短い距離移動でも時間がかかったりするので、車での観光ではなく、初体験のヘリを選択しました。溶岩が流れていなかったのは残念でしたが、火口を上空から見ることが出来、その大きさに感動しました。また、鯨も見ることが出来ました。捜して下さったパイロットに感謝。日本語の出来るパイロットをリクエストしていましたが、他に日本人参加者がいなかったので仕方ありません。前日の午後は車のハンドルが取られる程の強風だったので心配しましたが揺れもなく快適。家内もハイテンションでした。時間が有効に使え良かったです。
Dear Hirocy,
Thank you for sharing your experience with us.
We are very pleased to hear that you enjoyed the helicopter tour of the Big Island with your family. Helicopter tours are a recommended way to see areas that are not accessible by land and to take in the vast scenery. We hope you enjoyed spotting the whales that are currently in season as well. Thank you for sharing your wonderful photos.
We look forward to serving you again.
VELTRA Customer Service
Hirocy様
この度は体験談をご投稿いただきありがとうございます。
ご家族とハワイ島のヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
ヘリコプター遊覧は陸路では行けない場所をくまなく、かつ広域で見ることができるのでおすすめの観光方法です。
また今がシーズンのクジラも見えたとのこと、いかがでしたでしょうか。
素敵なお写真のご投稿もありがとうございます。
またのご利用をお待ちしております。
VELTRAカスタマーサービス
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2020/03/09 |
| Activity Date: | 2020/02/21 |
Reviewed by: かりん
After arriving at the sandbar, we had some time to explore the ocean, but the weather suddenly turned bad, and we got caught in a downpour, which was freezing and terrible. I wish there had been a suggestion to wait since the weather seemed like it was going to get worse.
However, the subsequent sea turtle watching, snorkeling, and stand-up paddleboarding experience were really great, and I was satisfied.
There was a time at the beginning for various explanations, but the Japanese instructor spoke very quickly. When I was struggling with putting on the wetsuit, there were comments like, "You're not listening at all!" which was a bit unpleasant. I recommend wearing a wetsuit.
サンドバーに到着した後、海を散策する時間があるのですが急に天気が悪くなってスコールにあい、体が凍えて最悪でした。
せめて、天候悪くなりそうなので待ちましょうと声掛けが欲しかったです。
その後のウミガメウォッチングとシュノーケリング、サップ体験はすごく良かったですし満足でした。
最初にいろいろと説明される時間がありますが、日本人インストラクターの方が早口で、ウェットスーツの着方に戸惑っていると「人な話全然聞いてない!」等の発言があり少し不快でした。
ウェットスーツを着用されることをお勧めします。
Thank you very much for participating in the Captain Bruce's Paradise Reef Tour. We sincerely apologize for the inappropriate attitude and remarks of our staff regarding the wearing of wetsuits, which caused you discomfort. We will tighten our focus to ensure that such incidents do not occur again and will continue to strive for improvement in our customer service every day. We also hope to improve the timing during the sandbar exploration based on your valuable feedback. We look forward to welcoming you again on your next visit.
キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。ご指摘いただきましたウェットスーツご着用の際のスタッフの対応に関しまして、不適切な態度そして発言によって不快な思いにさせてしまいましたことを心より深くお詫び申し上げます。二度とこのようなことがないよう気を引き締め、今後とも日々カスタマーサービスの向上に励んでまいります。またサンドバー散策の際のタイミングなども、いただいた貴重なご意見をもとに改善させていただければと思っております。またの機会にお越しいただけますことをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午前発!ブランチビュッフェプラン |
| Attended as: | Couples |
| Posted on: | 2020/03/09 |
| Activity Date: | 2020/03/06 |
Reviewed by: T.S
We participated as a family of three. I was worried about getting seasick, but I took some motion sickness medication before heading out. The captain and the crew were so cheerful, it really felt like a party on the boat! The pleasant breeze and splashes of waves lifted my spirits, and before I knew it, I had forgotten all about my seasickness. The sunset was also incredibly beautiful! We saw manta rays swim by about five times, and they even showed us their turns, which was truly moving! I absolutely recommend this tour! On the way back, the wind can be chilly on your wet body, so it's a good idea to bring something to wear.
家族3人で参加しました。船酔いが不安でしたが、酔い止めを飲んで出かけたのですが、キャプテン、クルーの皆さんがとても陽気で、まさに船上のパーティといった感じ!テンションが上がる程の心地良い風と波しぶきがとっておきの気分にさせてくれて、いつの間にか船酔いも忘れていました。サンセットもまた最高に綺麗でした!マンタも5回程目の前を通ってくれて、ターンまで見せてくれて最高に感動しました‼︎このツアーは絶対におすすめです!帰りは濡れた身体に風が冷たいので、羽織る物を持って行った方がいいですよ。
ALOHA!
Thank you for participating in Manta University!
Thank you for sharing the wonderful sunset photos★
It was such a beautiful day!!
Please join us again if you have the opportunity.
All of our staff are looking forward to seeing you.
MAHALO!
Dolphin Office
ALOHA!
この度はマンタ大学へのご参加ありがとうございました!
素敵なサンセットのお写真をシェアして頂きありがとうございます★
とても美しい日でしたね!!
また機会がございましたらご参加くださいませ。
スタッフ一同心よりお待ちしております
MAHALO!
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2020/03/09 |
| Activity Date: | 2020/03/04 |
Reviewed by: Patrick from S.F.
Every aspect of the snorkel, Sandbar, volleyball, crew was amazing. Highly recommend.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/12 |
Reviewed by: スターフルーツ
Unfortunately, the weather was a bit chilly, but the crew was very cheerful and entertaining. I felt that I should have paid more attention to the fact that in February, you don't really get the feeling of the tide coming in and out unless it's early in the morning. However, it was a tour with delicious food, malasadas, and a lot of enjoyment for Japanese participants!
天気が残念ながら少し寒空でしたが、クルーの方々がとても陽気で楽しませてくれました。
2月は午前の早い時間でないと満ち引きで浅瀬に上がる感じがしないことだけ、ちゃんと見ておけば良かったと感じましたが、美味しいご飯とマラサダと日本人がとても楽しめるツアーでした!
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for participating. February is winter in Hawaii, and the water can feel quite cold, but we are glad to hear that you enjoyed the tour itself. We all sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。2月はハワイの冬。やはり水は冷たく感じられますが、それでもツアー自体は楽しんでいただけたようで嬉しく思います。またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/10 |
Reviewed by: ynk
While I was on the boat, the wind was quite cold, but once we reached the sandbar, I was so captivated by the scenery that I forgot about the cold! The water was incredibly clear and beautiful, truly like paradise! It was a famous spot featured on TV and in magazines, so I wanted to experience it at least once, which is why I joined this tour! The guide's stories were really interesting and they were very kind, making the time on the boat a lot of fun! When we arrived at the sandbar, I asked for some photos, and they happily took many for me, even teaching me various poses, which made for wonderful memories! After that, we went turtle watching, and they pointed out where the sea turtles were. I was so moved to see wild sea turtles for the first time. Seeing so many floating turtles was incredibly cute! Afterward, we were served a hamburger lunch, and having lunch on the boat while looking at the sea was the best! It was super delicious!!! I also got to see a lot of fish up close while snorkeling, which felt amazing! It was absolutely fantastic! The weather was a bit chilly, so when I got back on the boat from the sea, it was very cold, but they provided warm drinks, which helped a lot. We got to visit the sandbar, see sea turtles, have lunch on the boat, and snorkel, and the staff were all friendly and kind, making it truly an exceptional tour! I was really happy to have so many experiences on my first trip to Hawaii! I definitely want to join this tour again in the summer or when it's warm! Experiencing the kindness of the people in Hawaii and the beauty of the sea was amazing! It became the best memory of my trip to Hawaii! If I have friends going to Hawaii, I would definitely want to recommend this tour! I was really happy to participate in such a wonderful tour! Thank you very much! I definitely want to join again!!
船に乗っている時は、風が冷たくて結構寒かったのですが、サンドバーについたら、寒さも忘れるくらい景色に見入ってしまいました!水がすごく透き通っていて、とても綺麗で本当に天国みたいでした!テレビや雑誌などで有名な場所だったので一度は行ってみたくてこのツアーに参加させていただきました!ツアーの方のお話もすごく面白くて、とても優しくて、船に乗っている間もすごく楽しかったです!サンドバーについたときには、お願いをしたら、快く写真をたくさん撮ってくれて、ポーズまで色々教えてくれて、とても素敵な記念になりました!そのあと、ウミガメウォッチングも、ウミガメがいる方向を教えてくれました。はじめて野生のウミガメを見ることが出来てすごく感動しました。プカプカ浮いてるウミガメをたくさん見れてめちゃくちゃ可愛かったです。そのあとは、ハンバーガーのランチを出していただき、海を眺めながら船乗って食べるランチは最高でした!めちゃくちゃ美味しかったです!!!シュノーケルも沢山近くで魚が見れてすごく気持ち良かったです!めちゃくちゃ最高すぎました!気候的にも少し寒かったので、海から船に上がった時はとても寒かったのですが、あったかいドリンクを出してくれて、すごくあったまりました。サンドバーにも行けて、ウミガメも見れて、船の上でランチも食べれて、シュノーケルもできて、スタッフさん達もみんなノリが良くて優しくて本当に至れり尽くせりの最高のツアーでした!はじめてのハワイで、ここまで沢山の体験ができたことは本当に幸せでした!また、是非このツアーで、夏とかあったかいときにまた参加したいなと思いました!!ハワイの方々の優しさと、海の綺麗さに触れられて、最高でした!ハワイ旅行の中でも一番の最高の思い出になりました!周りにハワイに行く友人がいたら、是非紹介したいなと思います!本当に、素敵なツアーに参加できてすごく嬉しかったです!ありがとうございました!また是非参加したいと思います!!
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター/BBQハンバーガーランチ付きプラン<2月参加> |
| Attended as: | Couples |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/28 |
Reviewed by: まゆみ
I participated with my husband, two friends, a friend's wife, and their parents, making a total of seven people. The tide was about knee-deep. The captain's wife, who was three months pregnant, was very hospitable! The parents were a bit hesitant about going into the water, so after the BBQ, they asked if we wanted to go for a drive and took us on a small boat to a spot with a heart-shaped coral! This was my third time, and I definitely want to go again!
主人とお友達2人とお友達の奥様とご両親
7人で参加しました。
潮位は膝下位でしたね。
キャプテンの奥様 3人目で大きなお腹でとっても良くおもてなししてくれました!ご両親は海に入るのが少し苦手でBBQの後船に居ると ドライブどう?
と言って小型船に乗せてくれてサンゴのハートマークが有る所まで連れて行ってくれました!
今回3回めでしたがまた行きたいな!
Aloha! This is Captain Bruce's Paradise of the Sea Tour. Thank you very much for joining us this time. And to our repeat customers!! Welcome back!! We are very happy that you chose our company among the many sandbar tours and became a repeat customer. Thank you for sharing the wonderful photos of the sandbar. The contrast between the shallow sandbar and the deep sea colors is perfect!! We, the entire staff, are sincerely looking forward to your fourth visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。そして、リピーター様!!お帰りなさい!!数あるサンドバーツアーの中から、弊社を選んでいただき、リピーターになっていただいたこと、とても嬉しく思います。素敵なサンドバーの写真のシェアもありがとうございます。サンドバーの浅瀬と、深い海の色のコントラストがバッチリですね!!4回目のお越しもスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/12 |
Reviewed by: Cori
It was nice having Dan be our guide we had a family of 4 so he just had us. They provided all of the snorkeling equipment and a box to lock up valuables and water and snacks. Our kids we scared but Dan was good with them and even let them ride on his back. He was a great guide!
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/14 |
Reviewed by: nikomaru
I was worried about the rain when I heard it was the rainy season, but it turned out to be a great experience! There were many participants, and we went with two boats—one was just for Japanese people, and the other had participants from various countries (including Japanese), so even those who are not confident in English can enjoy it. We saw a lot of sea turtles, and the hamburgers were very delicious and amazing!
雨期ときいて雨が心配でしたが、それ以上にいい体験ができたツアーでした!参加者が多く、船2隻でいきましたがひとつは日本人だけ、もう一つは国際的にさまざな国から(日本人もok)の参加者の船でしたので英語が不安な方も楽しめます。ウミガメもたくさんみれましたし、ハンバーガーもとても美味しくて最高でした!
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】BBQハンバーガーランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/19 |
Reviewed by: ルピナスね~さん
I was a bit concerned that activities might be too challenging for someone in their 60s, but I got to see sea turtles and even tried paddle surfing. Floating with a ring was the best! Justin was great at getting everyone excited, and the crew was very kind. I would recommend this to my friends in their 60s.
60代のアクティビティーには厳しいかなと思っての参加でしたが、
ウミガメもみたし、パドルサーフィンにも挑戦。浮き輪でぷかぷかも最高でした。ジャスティン、盛り上げ上手で楽しさ爆発!クルーの方もとても親切でした。60代の友人に勧めめす。
Aloha! Thank you very much for participating in Captain Bruce's Heavenly Ocean Tour. We have had customers in their 90s join our sandbar tours! Those in their 60s are still quite young!! You can still do it!! We sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。弊社のサンドバーツアーですが、最高齢90代のお客様も参加されたことがあります!60代、まだまだお若いですよ〜〜!!まだまだいけます!!またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午前発!ブランチビュッフェプラン |
| Attended as: | Families |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/03/03 |
Reviewed by: Jiji
In early March, I went to Hawaii for my honeymoon and participated in this optional tour. I was picked up at the hotel lobby around 9:30 and took about an hour bus ride to the port. I mostly slept during the ride, but it was enjoyable just to look at the scenery of Hawaii's nature and residential areas.
When we arrived at the port, we switched to a cruiser and set off for the sandbar! The weather was cloudy and rainy that day, and it was quite cold, reminiscent of winter in Hawaii. At the sandbar, we took photos, enjoyed beach volleyball, and spent our time freely. While we were having fun at the sandbar, the guide prepared BBQ hamburgers for us, and there were also pineapple sides, which made us very satisfied.
After that, we moved to a point where we could see sea turtles and went snorkeling! Since it was in a place where you couldn't touch the bottom, it might be scary for those who aren't used to it. (Of course, there were life jackets, and the guide was keeping a close watch!) On that day, some people were able to see sea turtles up close, so if you're lucky, you might see them too!
Unfortunately, the weather wasn't great for photos, but the guides were all wonderful, and overall, I was satisfied! I hope for better weather next time I go!
三月頭に新婚旅行でハワイに行き、オプショナルツアーとして本ツアーに参加しました。
9:30頃宿泊ホテルロビーにてピックアップされ、約一時間程度バスに乗って港へ向かいます。道中はほぼ寝ていましたが、ハワイの自然や住宅街の景色を眺めるだけでも楽しかったです♡
港に着くと、クルーザーに乗り換えサンドバーへいざ出発!
当日は曇ったり雨が降ったり…ハワイの冬並みの気温ということもありかなり寒かったです。。
サンドバーでは、写真を撮ったりビーチバレーをみんなで楽しんだり各々自由に過ごしました。サンドバーで楽しんでいる間にガイドさんがBBQハンバーガーを作ってくださり、パイナップルの付け合わせもあったりして大満足でした♡
それからウミガメが見れるポイントに異動し、シュノーケリング!!
足が着かないところでするため、慣れてない人は怖いかも。。(もちろんライフジャケット有でガイドさんが目を光らせてくれています!!)
当日は、ウミガメを間近で見られた方もいらっしゃり、運が良ければ見れるかも!?
天気が生憎だったため、写真映えはしませんでしたが、ガイドさんの方も良い方ばかりで、トータルとしては満足です!!
次回行くときは天気に恵まれることを期待します!!
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター/BBQハンバーガーランチ付きプラン<3月参加> |
| Attended as: | Couples |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/03/02 |
Reviewed by: Jim D
Dan was our instructor. Awesome!! Cyndi was a first-timer; in fact, can not swim. Dan taught her how to be comfortable in the water, took her hand, guided her around the Bay. She loved it, sparked us on to additional snorkel trips on this vacation. Would HIGHLY RECOMMEND this excursion for all qualities of snorkelers.
Thanks Jim, glad you had fun and did some more snorkeling. See you next time. Dan.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2020/03/08 |
| Activity Date: | 2020/02/21 |
Reviewed by: Chris Qee
Excellent experience, suitable for the first time snorkeling people.
Foods are staffs are amicable and knowledgeable.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2020/03/07 |
| Activity Date: | 2020/02/13 |
Reviewed by: よもぎ
The scenery was amazing, and I had the rare experience of seeing sea turtles and pufferfish up close. The staff were very friendly, and the food was delicious. I plan to participate again.
景色は最高だし、ウミガメやハリセンボンが間近で見られて、貴重な体験が出来ました。スタッフの方々の感じも良くて、ご飯もとても美味しかったです。また参加しようと思います。
Aloha! This is Captain Bruce's Paradise of the Sea Tour. Thank you very much for joining us. We are delighted to hear that you enjoyed our tour. We sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。弊社のツアーをお楽しみいただけたようで、嬉しく思います。またのお越しをスタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午後発!BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2020/03/07 |
| Activity Date: | 2020/02/14 |
Reviewed by: Make Maka
We had an amazing time! Great all around experience and the crew was professional and very informative as well as tremendously fun to be around. Do not hesitate to jump aboard.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2020/03/07 |
| Activity Date: | 2020/02/13 |
Reviewed by: かもちゃん
This was my second tour. There weren't too many people, and everything went smoothly, making it fulfilling. It was a memorable graduation trip for the five of us. I had a great time.
今回2回目のツアーでした。
人数もそれほど大勢の人ではなく、トラブルもなく充実していました。
5人の思い出に残る卒業旅行でした。
楽しかったです。
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for joining us this time. And to our repeat guests, welcome back!! It was your graduation trip, wasn't it? We are very happy to have been able to help you create lifelong memories. We sincerely look forward to your third visit as well.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。そして、リピーター様、お帰りなさい!!卒業旅行だったのですね!!一生の思い出作りをお手伝いでき、とても嬉しく思います。また3回目も、スタッフ一同心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 午前発!ブランチビュッフェプラン |
| Attended as: | Friends |
| Posted on: | 2020/03/07 |
| Activity Date: | 2020/03/04 |
Reviewed by: 3世代旅行のおじいちゃん
It was the best cruising and snorkeling experience!
The Japanese guidance and explanations made me feel at ease.
The weather was clear,
and during the round trip cruising, we were able to see whales several times,
and snorkeling in the beautiful sea was also fantastic.
最高のクルージングとシュノーケリングでした!
日本語の案内と説明があり安心でした。
天気は快晴、
行き帰りのクルージングでは鯨も何回か見ることができましたし、
美しい海でのシュノーケリングも最高でした。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/03/02 |
Tips and suggestions
Reply from activity provider
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ALOHA!
Thank you for participating in Dolphin Junior High!
I completely understand the feeling of getting goosebumps.
Please join us again if you have the opportunity.
All of our staff are sincerely looking forward to it. ^^
MAHALO!
Dolphin Office
ALOHA!
この度はイルカ中学へのご参加ありがとうございました!
鳥肌が立つという感覚、すごくよく分かります★
ぜひまた機会がございましたらご参加くださいませ。
スタッフ一同心よりお待ちしております^^
MAHALO!
イルカオフィス