Hawaii
The 8:00 pickup was delayed, so when I called, they answered in English. The voucher stated that both English and Japanese support were available, but when I asked for a Japanese speaker, I was told there wasn't one. After waiting for a while, I was picked up, but upon arriving at the information center, I was told, "Let's go on the boat!" within a minute, without any instructions on how to operate the Sea Bob. I was left feeling anxious and confused.
The weather was rainy and extremely cold, and despite the voucher stating that warm coffee and tea would be provided, we were given ice-cold water. While the weather is no one's fault, it was freezing, and the pickup vehicle had the air conditioning on full blast, making me shiver the entire time.
Since I was the first to finish, I had to wait for the last group to finish while enduring terrible boat swaying. I was told that snorkeling was an option, but that was the least of my concerns. Although it was stated that we would have 15 minutes on the Sea Bob, it was less than 10 minutes.
I believe it was a valuable experience, and the underwater scenery was beautiful, and I even saw a sea turtle. However, since the experience was heavily affected by the weather, I discussed with other Japanese participants that the price was too high for what we received, especially considering the additional cost for photos.
8:00ピックアップが遅れたので電話をすると英語で出ました。バウチャーには英語、日本語対応と書いてありJapanese speaker pleaseと言ったところいないと言われた。
しばらく待ってピックアップされたが案内所について1分でさあ、船で行こう!とシーボブについての操作方法をなにも聞かされていないのにも関わらず君たち1番に行ってと言われて何もわからず不安しかなかった。
天気は雨でものすごく寒かったしこちらもバウチャーに暖かいコーヒー紅茶用意してあると書かれていたにも関わらずキンキンに冷えた水。
天気はだれのせいでもないのだが極寒で、ピックアップの車も冷房がすごく、終始震えていました。
1番に終わったのでその後最後の方々が終わるまで酷い船揺れの中ひたすら待っていた。
シュノーケリングもできるよと言われたがそれどころではない。
シーボブも15分回れると書いてあったにもかかわらず10分もなかった。
貴重な体験を出来たと思うし海の中は綺麗で海亀も会えました。
しかし天気に左右されまくったので写真代別でこの値段は高すぎると同じ日本人参加者と話していました。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
Regarding the delay in pickup, there may be slight delays due to traffic conditions, but I understand that it must have been concerning for you when no one arrived despite waiting as instructed. Additionally, I apologize for the inconvenience caused by the outdated information regarding the language display and the included items (warm coffee and tea) from the local operating company. To prevent similar issues in the future, we have promptly corrected the information.
Furthermore, I have confirmed with the local operating company regarding the experience time for the sea bob, and they reported that the usual experience lasts for 15 minutes, and they had allocated the same amount of time on the day of your tour. I hope you can understand this.
We take your feedback seriously and will work together with the operating company to further improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
ピックアップの遅れにつきましては、交通事情などにより若干遅れる場合もございますが、ご案内通りにお待ちいただいても迎えが来ないため、不安なお気持ちだったかと察します。
また、現地催行会社の言語表記と含まれる物(暖かいコーヒーと紅茶)に関する表記に関しましては、情報が更新されておらず、ご迷惑をおかけし誠に申し訳ございません。今後同様のご迷惑をおかけしないためにも、表記は早急に修正させていただきました。
なお、シーボブの体験時間について現地催行会社に確認しましたところ、通常15分間は体験していただいており、当日も同様の時間を設けていたとの報告を受けてはおりますこと、ご理解いただけますと幸いです。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
The voucher we printed was a little confusing. It had the correct zip code and address, but the wrong location in one area, and the correct location in another. Leave early so you can find the Mauna Lani Bay Hotel and the Hulakai Beach Hut. It is NOT at the Waikoloa Resort. We got there right on time and met Chris at the hut. He was very nice and friendly, low key and patient. I guess he's done this a lot with us novices! The cove was flat and glassy, and easy to get back on the board if you fall. After some practice in the cove, he lead us out past the breakers into a little more challenging water, but still not horribly choppy. Turned around and headed back into the cove. I had an easier time, so it may be more difficult for some people than others. Relax as best you can, keep looking up and you should be well on your way!
This tour is a great way to see and experience the North Shore from the land and in the water. Our tour guide (HC) knew his way around the island like nobody's business. He went the extra mile to ensure we had a great time. Plenty of time for snorkeling, bike riding, checking out waterfalls, SUP or kayaking AND SHOPPING! I highly recommend!
Under clear skies, we headed out to Waikiki with 10 participants and 2 staff members. It was supposed to be a fun aerial walk with lively foreigners and efficient staff, but I ended up feeling seasick. I wanted to enjoy it longer, so I chose the 150m option, but I regretted it... I asked to be brought down quickly. The atmosphere was very nice, though.
快晴の中、参加者10人と2人のスタッフでワイキキ沖へ。
のりのりの外人さんとテキパキしたスタッフで楽しい空中散歩のはずが、船酔いで大変でした。せっかくなので長く楽しみたいと150mにしましたが後悔・・・・早くおろして貰いました。
雰囲気はとても良かったです。
I borrowed a bike and rode south to the farthest part of the beach. It was secluded from everyone which made time more enjoyable. Less noise, more ocean. I snorkeled most of the day and relaxed. Again, very enjoyable.
However, the business and its employees is different story. They were wonderful, helpful, attentive, whatever other synonym out there that reflects on how a business should be.
Thank you Paul, that is really awesome to hear! We are glad you joined us in Kailua and hope you will come back again soon.
great time and great fun. one of the best things to do in hawaii. saw sea turtles and even was allowed to hold an octopus. the workers had our safety in mind the entire time. great fun. a must do on hawaii. thanks for the memories.
great company, great people. was our 35th anniversary and wanted it to do something different. was so worth it. wife was nervous at first, but once in the air it was so calm, relaxing and fun. told the driver to go ahead and get us wet in the ocean, and boy did he. would recommend doing this in hawaii, and especially with this company. they had our interest and safety in mind the entire time, and were a riot to be with. would absolutely do this again. thanks for the great memories.
We went on a 5-night, 7-day trip to Hawaii for our honeymoon, and the day we used the service was the third day of our entire itinerary. I had previously done snorkeling in Okinawa and its islands, so I was really looking forward to it.
However, due to the extremely low tide during a big tide, the population density was very high, there were few entry points, and the variety of marine life we could see was somewhat limited, so I apologize for my somewhat harsh evaluation, but I will say I was "satisfied."
That said, the hospitality of the two staff members was wonderful, and I would definitely recommend this to anyone wanting to enjoy marine leisure with family or friends. When we visited, we were paired with a couple from America and a Japanese family (three generations), and everyone seemed to be having a great time.
Next time, I would like to visit when the tide conditions are better! Thank you very much for your service!
ハネムーンで5泊7日でハワイ旅行に行き、利用させて頂いた当日は全行程の3日目でした。
以前に沖縄本島や離島でシュノーケリングをしたことがあり、非常に楽しみにしていました。
当日は大潮?のド干潮で人口密度が非常に高かったこと、エントリー出来るところが少なかったこと、見れた生き物の種類がやや少なかったため評価が辛めで申し訳ないですが『満足』とさせて頂きました。
ただ、スタッフお二方のホスピタリティは素晴らしく、家族や友達とマリンレジャーを楽しみたい方には是非おすすめしたいです。お邪魔した際はアメリカから来たご夫妻と日本人のご家族(3世代)と組合せでしたが、皆さんとても楽しそうでした
次回は潮まわりが良いときに伺ってみたいです!
どうもお世話になりました!
Thank you for joining our tour. On this day, we experienced a low tide where the coral reef was exposed, which meant we couldn't swim over the reef, causing people to gather in the deeper sandy areas. I apologize for that. However, I believe the visibility is better during low tide, so it was easier to see the fish. Please consider trying the introductory diving experience at Hanauma Bay next time. If the sea conditions are good during diving, we can go beyond the white buoy to the open water, which means there won't be a high density of people, and you can enjoy Hanauma Bay even more. I look forward to seeing you again. Thank you. Mahalo!!
この度は私達のツアーに来ていただき、ありがとうございます。この日はサンゴ礁が海面から出ているくらいの引き潮に当たり、サンゴ礁の上を泳ぐことができないために砂地の深め所に人が集まってしまうんですね。ごめんなさいね。でも引き潮の時の方が透明度は良いですからお魚は見やすかったかと思います。是非次回はハナウマベイでの体験ダイビングにも挑戦してみてください。ダイビングでは海の状態が良ければ、白ブイを超えて沖の方まで行きますので人口密度も高くないですし、もっともっとハナウマ湾を楽しんでいただけるかと思います。またお会いできるのを楽しみにしております。ありがとうございました。Mahalo!!
I had done the Sea Walker in Guam before, but it was my first experience with the new underwater scooter, and it was fun. It was amazing.
以前グアムでシーウォーカーをやった事はあったのですが新しい水中スクーターは初めての体験で楽しかったです。
最高でした。
First time snorkeling for me and my husband, and it was absolutely amazing!! Dan and his wife really made us feel comfortable in the water... I am not a very good swimmer and had an awesome time even in the deep areas of the ocean. Swimming/Snorkeling with the fishes was an amazing experience and would love to do it again!
Hi guys, you did great! Hope to see you next time your in Hawaii.
Dan and Chieko
This was one of the best things I did, It was beyond Great !
Shuttle service to Hanauma Bay with inclusion of snorkelling hire + flippers. Some additional hire costs $3 for add on to snorkel deeper without water coming into snorkel. Reliable timing of pick up and drop off. Friendly staff. Booked last minute and was very happy with service.
The boat crew for the parasailing consisted of two people. The captain appeared very trustworthy, and I felt comfortable entrusting the operation of the boat to him. On the other hand, the staff who helped us with the parachute was cheerful and took us up to 150 meters above the sea in a fun way.
It was amazing.
However, there was a mention of some cash in the explanation, so don't forget to tip the boat captain and staff, as well as the tip when paying for the SD card that had the photos taken during the parasailing.
パラシュートを引っ張るボートの乗組員は2人。
キャプテンは見た目誠実そうで、ボートの操縦を安心して、任せられるお人柄。
一方、パラシュートを上げてくれるスタッフは陽気で、私たちを楽しく海上150メートルまで上げてくれました。
最高でした。
ただ、説明で少々の現金とありましたが、
ボートのキャプテンとスタッフに渡すチップと
パラセイル中の写真を撮ってもらったSDガードの
代金を払うときのチップをお忘れなく。
The shuttle car was over an hour late, which was very troublesome. After contacting them multiple times, the car finally arrived. The surfing lesson itself was enjoyable.
送迎の車が1時間以上遅れ大変困りました。
何度も連絡してやっと車が来ました。
サーフィンのレッスン自体は楽しかったです。
we had a great time. people were very helpful and courteous. I would suggest everyone try it. thanks
This is my eighth trip to Hawaii, but this was my first time using this service. I signed up thinking it would be a light sailing experience, but it was even more enjoyable than I imagined. First, we went out to sea with the engine, and after turning it off, we raised the yacht's canopy and sailed using only the wind. It was surprisingly fast and refreshing. The original cocktail made by the staff was also quite delicious. My colleague who joined me was thrilled, and it has become a tour we will definitely repeat. If I go again next year, I would love to participate.
ハワイ旅行は8回目ですが、今回初めて利用させてもらいました。軽いセーリング気分で申し込んだのですが、想像以上に楽しめました。まずエンジン駆動で沖まで出て、エンジンを切ったあとヨットの幌を上げて風のみで航行するのですが、思った以上にスピード感もあり、爽快です。スタッフさんが作ってくれたオリジナルカクテルも中々おいしかったです。一緒に参加した同僚も感激しており、リピート確定ツアーになりました。また来年行くことがあれば、ぜひ参加したいと思います。
I boarded the ship alone while my wife saw me off (laughs). The view of Waikiki and Diamond Head from the sea was incredibly beautiful and moving. I want to go again soon!
一人で乗船、家内は見送り(笑)海から眺めるワイキキやダイヤモンドヘッドは大変美しく感動しました。また直ぐにでも乗りたいです‼
I was a bit concerned that the pickup was about 15 minutes late, but the parasailing experience itself was very enjoyable. The process was quick, and it didn't take long to get suited up and take off.
There wasn't much explanation, which made me a little anxious. Since we were the last ones, we could watch the others first, but it might be scary if you're the very first.
The staff guy was super handsome, which really boosted my mood (laughs).
Parasailing is so much fun that I want to do it again.
I regret not bringing a camera that I could hang around my neck.
お迎えが15分ほど遅れたのは気になったが
パラセーリングの体験自体はとても楽しかった。
テンポよく、器具の装着がされ飛び立つのもあっという間。
説明がほとんどないのでちょっと不安ではあった。
私たちはいちばん最後だったので他の人のを見てからできたけど
一番最初だと怖いかも。
スタッフのお兄さんが超イケメンでテンションが上がった(笑)
パラセーリング楽しいからまたやりたい。
首にかけれるカメラ持っていけばよかったと後悔。
We were invited by our 23-year-old son and participated as a family, including my husband, daughter, and four sons. Although we couldn't improve as quickly as the sons, it was a wonderful experience to share as a family, creating very good memories.
息子23歳に誘われて夫婦と娘、息子四人で参加しました、
息子達のようには早く上達できませんでしたが、家族で同じ体験ができ
非常にいい思い出となりました。
It's disappointing that the instructor is a foreigner and all the explanations are in English without a Japanese driver providing interpretation. The photos are available for $30, so you should consider the participation fee plus the $30 for that.
インストラクターが外国人で、説明も全て英語で日本人のドライバーが通訳してくれないのが残念。写真は30ドルでUSBがもらえるので、参加費プラス30ドルで考えた方がいいです。
With the support of a super veteran beach boy, you'll be able to choose good waves. I believe even beginners can definitely ride the waves!
超ベテランのビーチボーイのサポートで、良い波を選んでくれます。
初心者でも絶対に波に乗れると思います!
I caught an amazing short bill pacific spear fish! It was the best day!! Thank you to MaggieJoes and the crew of the ruckus! You guys rock!!
Honestly, I feel a strong sense of disappointment. We moved from the meeting point to the office and watched an explanatory video. Up to that point, everything was fine, but after that, we waited about an hour for the boat to go out to sea. There was no explanation, and we just waited. Finally, when the boat arrived and we thought we were going out to sea, we just boarded another boat that had already gone out. On that boat, there was still no explanation, and we were made to wait for over an hour… and in the end, I got seasick. I ended up experiencing the underwater scooter while not feeling well.
By the way, there were about ten Japanese people on board with us, and almost everyone was struggling with seasickness; they all looked very uncomfortable. I definitely recommend that anyone participating in the future take measures against seasickness!
正直、残念という想いが強いです。
集合場所からオフィスまで移動し説明ビデオを観賞。ここまでは良かったのですが、その後は海にでる船を待つこと約1時間。なんの説明もなく、ただただ待つだけ。やっと船が来て海に出たと思ったら、先に海に出ていた船へ乗船するだけ。その船でもまったく説明がないまま、さらに1時間以上待たされ…あげくのはてに船酔い。体調が優れないまま水中スクーターを体験するという結果になりました。
ちなみに一緒に乗船していた中に日本の方が10名ほどおりましたが、ほぼ全員の方が船酔いとの闘いで、皆さんもとて辛そうでした。
ぜひ今後、参加される方は必ず船酔い対策をし参加されることをおすすめします‼
The thing I liked most is that there were so few people per adventure, people getting dropped off as we were leaving and so on. Made us feel special like we were on our own adventure, not crowded like cattle! Very cool. The guys were all really nice too.
Mahalo for your kind words! See us again soon :)
Dan's guided tour of the Hanauma reef is excellent. We viewed Fish, turtles, rays, and coral. Regardless of your ability, you will feel safe. This is nature's beauty at it's best and your guide will make sure you see it all.
Hi Mark, glad you guys enjoyed. It was a beautiful day. Hope we see you again, Dan.
We were looking forward to this as the best part of our vacation, but we're very disappointed. We arrived at the dock area, and out guide told us it might be a little cold and windy out but that it would not affect our tour of we still wanted to go out. We decided to go, and kayaked a mile and a half through very choppy waters. Exhausted by the time we reached the sea caves, our guide turns to us and tells us it is too rough to do any other part of the tour and we have to turn back. We ate the snacks they had packed and paddled back. No refund offered and no one let us know before hand that we would not get to do half the tour. The guide was very nice, but there should be some sort of refund policy if only a partial refund....
I was really anxious because all the lessons were in English, but the teachers were very kind, so I enjoyed it. The person I took the lesson with was also Japanese, so we were able to chat and have a good time together. I did get seasick while surfing, and by the end, my energy and stamina were down, but I did manage to catch a few good waves, so I want to try it again. Next time, I'll take some motion sickness medication. Thank you very much. It was fun!!
レッスンはすべて英語とのことでとっても不安でしたが、先生方がとってもやさしい方だったので楽しめました。
一緒にレッスンした方も同じ日本人の方だったので、お話しなどできて楽しく過ごすことが出来ました。
サーフィンは波酔いして最後のほうは気力・体力がダウンしてしまいましたが、うまく波にのれたのも数回あったので、またやってみたいなとおもっています。
今度は酔い止めのんでいきます。
ありがとうございました。
たのしかった!!
We made a reservation for the 8 AM flight and were very satisfied with our private flight just for us! Although it was quite windy on the ground, the winds were calm and pleasant at altitude, just as we had been informed.
When we checked in, I mentioned that I wanted some photos, so that was great, but it seems they wouldn't have taken any if I hadn't said anything. (I'm glad I spoke up...)
The photos we received were quite beautiful, and I was very satisfied. When I asked them to take a lot of pictures, they ended up taking about 130 shots.
I was torn between 120 and 150, but after the flight, I thought I probably wouldn't have noticed much difference between the two, so I was glad I chose 120. Even with 120, we could see Diamond Head beautifully.
朝一番の8時の会に予約をしたら私たちだけのプライベートフライトで大満足でした!
地上は風がきつかったのですが、上空は事前に説明を受けたとおり風が穏やかでいい風が・・・
事前の受付の際に、「写真が欲しいのだけど」と伝えたのでよかったですが、
伝えなかったら撮ってくれなかったようです。(言ってよかった・・・)
頂いた写真はかなり画像もキレイで満足です。
たくさん撮って!と言ったら130枚ほど撮影してくれました。
120か150か迷ったのですが、フライトしてみて、120と150の違いはあまりわからかなった
だろうなぁと思ったので120にしてよかったです。
120でもダイヤモンドヘッド十分きれいに見れました。
There were us (my partner and I, along with our friends who are also a couple) and two other couples participating. I was the only Japanese participant (my husband and our friends are American). I wonder if Japanese people don’t participate much...
It seemed that we could have photos taken for an additional fee, but we weren’t informed about that service (we noticed it because the other couples were getting their photos taken). I had an underwater camera, so I was able to take some photos myself, but I would have liked to pay for professional photos.
The parasailing was very mild. I requested a dip, thinking it would be a light drop and a splash of water, but they really just slowly lowered us down, barely dipping our bottoms in the sea. I remember parasailing in Hawaii ten years ago being much more intense, but maybe it has changed or I’m just misremembering...
The service for the activity was neither good nor bad.
However, when I placed my underwater camera under the seat of the shuttle, it fell out of my bag and I left it behind. A few days later, when I contacted them and mentioned that I had no rental car on my return date, they kindly delivered it to my hotel. That was really helpful.
参加者はわたしたち(わたしたちカップルと友達カップル)と他に2組のカップルがいました。
日本人参加者はわたしだけ(夫と友達カップルもアメリカ人)でした。日本人はあまり参加しないのかしら・・・。
追加料金を支払うと写真を撮ってもらえるようでしたが、そのサービスの説明は私たちにはありませんでした(他のカップルが撮ってもらっていたので気づきました)。水中カメラをもっていたので自分でも写真を撮れましたが、わたしはお金を払って撮ってもらいたかったです。
パラセーリングは激しさ0でした。ディップを頼んだのですが、軽く落とされて水を浴びる感じかと思いましたが、本当にゆっくり下におろして、ちょんっとおしりを海につけるだけです。
10年前にハワイでパラセーリングをしたときはもっと激しかったと思いましたが、変わったのか思い違いをしてるのか・・・。
アクティビティのサービスには可もなく不可もなく。
ただ、水中カメラを送迎者の座席の下に荷物を置いた際に、カバンから出てしまい、置いてきてしまったのですが、数日後連絡し帰宅日でレンタカーもないと言うと、わざわざホテルまで届けてくれました。とても助かりました。
This tour was one of the highlights of our trip to Kona! Our guide Nate gave us lots of great information on the history of the island, the places we were visiting, and general Hawaiin activities. We kayaked in the ocean for about 1.5 hours total, so this tour is definitely for active people. We explored some sea caves, did some cliff diving, and snorkeled in a cove, and met the local eel as well.