Hawaii
The tour itself isn't cheap, and if you buy memory with photos and videos and pay tips, it will cost nearly 50,000 yen in total. However, considering what you gain, 50,000 yen is a good deal. I definitely recommend purchasing the photos and videos.
ツアー自体も安くないですし、写真やビデオの入ったメモリーを買ったり、チップを支払うとトータル50000円近くかかります。ただし得られるものを考えると50000円は安いです。写真やビデオは必ず買うことをおすすめします。
Four of us men went skydiving for the first time! And we were all in our mid-40s, so it was quite a challenge. I was really scared when I saw my friend dive and fall at an incredible speed, but once I jumped, it turned out to be surprisingly okay. While I was in the air, my mind went completely blank, but when my feet touched the ground, I felt a sense of relief, and we all had smiles on our faces♪ It truly became a precious experience.
Also, I forgot my watch in the locker, and when I contacted them just to give it a try, they actually searched for it and delivered it to my hotel later. I also received email support from VELTRA, which was really helpful. I thought it would be impossible to get back something I lost while traveling abroad, but this time I was lucky.
Thanks to that, my travel memories are all good ones. Thank you very much♪
男4人で初めてのスカイダイビング!しかも40代半ばのオッサンばかりでチャレンジしました。最初にダイブした友人の落ちる速度が すごく早くてビビりましたが、いざ飛んでみたら意外に大丈夫でした。飛んでいる最中は 頭が真っ白でしたが、地面に足が着くと安堵感と共に、みんな笑顔♪ほんとに貴重な体験になりました。
そして、ロッカーに忘れた腕時計、ダメ元で連絡したところ、ちゃんと探してくださり後日ホテルまで届けてくれました。VELTRAさんにもメールで対応してもらい、本当に助かりました。滞在中に無くした物が戻ってくるなんて、海外では絶対無理だと思っていましたが 今回はラッキーでした。
おかげで旅の思い出は良い思い出ばかりです。ありがとうございました♪
I participated in a North Shore horseback riding tour. We had about an hour's stay in Haleiwa, including lunchtime, so we couldn't take our time. The horseback riding experience seems to differ from the Japanese style. You ride a horse that matches your body type. The ride takes place near the beach. Since there is a compatibility between the horse and the rider, at first, the horse may be a bit excited and not used to the rider, but as it gets accustomed, it becomes easier to handle. It's good to communicate with the horse by talking to it. Each horse has its own personality; the horse I rode tended to walk on flat paths and strayed from the line in front, but I thought that was just its personality. The supporter leads the way, and we follow at that pace. There was another group with a foreigner who seemed to have an animal allergy and ended up with a swollen face after riding. Those with animal allergies should be cautious. You can't bring too much luggage while riding. You can't take photos with a DSLR camera while riding because the shutter sound can stress the horse. However, it's possible with a smartphone or compact camera, as long as it's small enough to fit in one hand and can be stored in a chest pocket. Since you'll be focusing on riding, you'll likely be able to take photos only after getting used to it. It’s difficult to take still images as they tend to blur.
ノースショアと乗馬ツアーに参加しました。
ハレイワには、1時間程度の滞在です。ランチ時間込みなので、ゆっくりはできません。
乗馬体験は、日本式とは乗馬の仕方が違うようです。
馬のチョイスは、その方の体型に合わせた馬に乗ります。
浜辺近くを乗馬します。馬との相性がありますので、最初は馬も乗る人に慣れなくて、、興奮気味ですが、次第に慣れてくると扱いやすくなります。
馬に声をかけながら、コミュニケーションを取るなどいいでしょう。
馬も其々個性があり、私が乗った馬は、平坦な道を歩こうとするので、前の列からはみ出し歩いていましたが、この馬の個性なんだな、、と思いました。
サポーターの方を先頭に歩きますし、そのペースに後ろからついて行く感じです。
他のグループですが、白人の外国人ですが、動物アレルギーをお持ちの方が乗馬をして、顔が腫れてしまったようです。
動物アレルギーの方は、注意した方がいいかもしれません。
手荷物は、多くを持っての乗馬はできません。
一眼レフカメラ等は乗馬しながらの撮影は出来ません。カメラのシャッター音が馬にストレスを与えるからだそうです。スマホ、コンデジカメラなら可能ですが、乗馬をしながらですから、片手で収まり、胸ポケに入る大きさなら大丈夫です。
乗馬に集中するので、写真が撮れるのはかなり乗馬に慣れてきてから、となりそうです。
ブレますので、静止画は撮れにくいです。
My first time on Maui! First, I want to shout out that our guide, Yamauchi-san, also known as Yamachan, was amazing! On the way to Haleakalā, we started with fun conversations in the car, filled our stomachs at Krispy Kreme, and had the chance to choose sushi for dinner at a supermarket, as well as enjoy a shop selling special coffee and honey. We took our time at each place, allowing us to enjoy everything without feeling rushed.
As we ascended to the summit, the temperature dropped, but they provided us with jackets, gloves, blankets, and warm tea. The sunset was absolutely beautiful!!! I could forget the cold and just keep watching. Yamachan's timing in preparing everything according to the sunset was impressive, showcasing years of experience. We had so much fun eating the sushi we bought in the car and chatting until it got completely dark!
The excitement of looking up at the starry sky was incredible! The moment we all looked up together was truly moving!!!! This was my first time seeing such a star-filled sky!!! It was really touching!! They even showed us various stars through a telescope, which was fantastic. We could sit back and enjoy the view! Yamachan's stories were also very touching.
I hope many people get to experience looking up at the starry sky with their loved ones and hear Yamachan's stories. It was truly the best time. I participated in this tour just one day before returning home, and it became a wonderful memory. I would love to join again when I visit Maui. Thank you so much!
初めてのマウイ島!まず声を大にしてお伝えしたいのいがガイドの山内さんこと山ちゃんのガイド最高です!ハレアカラに到着するまでの道中、車内で楽しいお話から始まり、クリスピードーナッツ屋でお腹を満たし、途中スーパーで夜に食べるお寿司を選んだり買い物ができたり、特別なコーヒーや蜂蜜が販売している売店も楽しむことができたり一つ一つの場所でゆっくりと時間をとってくださり時間に余裕をもって楽しむことができました。
頂上にいくにつれて気温は下がりますが上着や手袋、毛布、温かいお茶もご用意してくれています。
サンセットはもうこれはこれは美しい!!!寒さなんて忘れてずーと見ていられます。
陽の沈む時間に合わせて色々準備してくださる山ちゃんのタイミング、長年の経験は本当にすごいです。真っ暗になるまで車内で買ったお寿司を食べたりお話をしたりすごく楽しかったです!
いざ星空を見上げるまではわくわく!せーので見上げた瞬間は本当に感動しました!!!!こんな満天の星空は人生初です!!!本当に感動します!!望遠鏡で色々な星も見せてくださったりこれまた最高です。
椅子に腰をかけながらゆっくり見れます!山ちゃんの話もとても感動しました。
大切な方と一緒に星空を見上げて、山ちゃんのお話を是非沢山の方に聞いて欲しいなと思いました。
本当に最高の時間でした。帰国1日前にこのツアーに参加させて頂きましたが、最後に本当にいい思い出となりました。またマウイに訪れた際は参加したいです。本当にありがとうございました。
I love horse trekking and participated in this tour. Riding a horse and feeling the great outdoors was healing. The guide was the worst. Even though all the customers were from Japan, the tour started with criticism of Prime Minister Abe. He even told the customers to act like fools. I guess he meant to say let's loosen up and have fun, but as a person from Kansai, I somewhat understand the nuance. However, there are likely many people who feel uncomfortable with the word "fool." His language was also crude, and I wouldn't want to join a tour with this guide.
ホーストレッキングが好きでこのツアーに参加しました
馬に乗って大自然を感じ癒されました
ガイドが最低最悪
全員日本から来たお客さんなのに日本の安部首相の批難から始まったツアー
お客さんにアホになれとも言ってました
要はハメを外して楽しみましょうって事なんでしょうが
私は関西人なのでなんとなくニュアンスは分かるのですが、アホと言う言葉に拒否感を感じる人も少なくないはず
言葉遣いも汚いし、この人のガイドならツアーに参加したくないです
Best part of our vacation in Oahu! The guide was amazing and the views are spectacular!! Definitely a must!
This tour was the highlight of our activities on the big island.
I saw someone mention that the staff was friendly, so I thought, "Alright, I'll give it a try on my own!" However... the feeling of being an outsider was overwhelming, haha.
The staff were white males and seemed friendly enough, but I was the only one participating alone and the only complete Japanese person there. By the way, my English skills are such that I only understand about half of what the guide is saying. The staff couldn't speak Japanese, so everything was in English, and it felt like they were treating me like, "This person probably doesn't understand English, so let's just leave them be," haha.
The weather was nice, and the scenery was beautiful, which felt great, but being there alone made me feel really isolated, and it left me feeling a bit unsettled.
スタッフがフレンドリーで、と書いている方がいたので、よし、わたしも1人で行ってみるか!と思い参加したのですが… まぁ~~アウェイ感はんぱなかったw
スタッフは白人男性でまあフレンドリーだったような気はしますが、1人参加は私だけ&完全な日本人も私だけ。ちなみに私の英語力は、ガイドさんの言ってることの半分くらいしか分からない程度。スタッフは日本語はできませんので全部英語なのですが、こいつ英語わかんないっぽいからほっとこ的な扱いでしたww
天気も良く景色はいいし、とても気持ちよかったのですが、ただでさえ1人参加なのにすごい疎外感でなんかもやっとしました。
アロハ、リョウ...私たち全員がバイリンガルであれば、この問題を解決できるのにと思います...それは常に私たちにとっての課題でした。特にハワイが世界中の訪問者の目的地であり、多くの外国語が存在する中で。私たちはすべてのお客様を愛し、尊重していることを知ってください。言語の壁があっても、オアフ島を探検するために私たちと一緒に来ていただけることに感謝しています...マハロ。
Aloha Ryo...I wish we all were bilingual to help remedy this...That has always been a challenge for us, especially with Hawaii being a destination for Global visitors with many foreign languages onboard. Please know we love and respect all our customers, no matter what language barrier we have, we are grateful to come with us to explore the island of Oahu..mahalo
It was said to be an intermediate course, but even I, who usually lack exercise (turning 60 this year), was fine. The guide mentioned that their Japanese wasn't very good, but since we were looking at flowers and trees, I didn't feel much inconvenience. They were considerate, showing us the names of things we found that are also in Japan. I had a wonderful experience with a family of five from abroad.
中級コースと言う事でしたが、日頃運動不足の私(今年還暦)でも大丈夫でした。ガイドの方は日本語はあんまりと言われていましたが、花や木を見ながらなのであまり不便は感じませんでした。日本にもあるものを見つけると名前を呼んで見せてくれたりと気を使ってもらってました。外国の親子5人と一緒に楽しい体験が出来ました。
Our guide Joe was very knowledgeable about astronomy. It was cool to see the top of Mauna Kea and observatories. We went during a half moon and the star visibility was still very good. The mountain is above the vog, so you should be able to see the stars even if the vog is a problem.
At the summit, it was below freezing with thick clouds, and the sun became a blurred silhouette without any gaps in the clouds. However, our guide, Jin, patiently captured the perfect photo opportunities. The air at the summit was indeed thinner than I had expected. We descended to a point where the clouds cleared, and using a pointer for stargazing, we had a lecture about myths related to the constellations, which was very enjoyable.
山頂は氷点下で雲が厚く、雲の切れ間がなくぼやけた太陽のシルエットになってしまいましたが、ガイドのJINさんが粘り強くシャッターチャンスを捉えてくれました。
山頂は思っていたより本当に酸素が薄かったです。
雲が切れるとこポイントまで下り、ポインターを使っての星空観測は星座に関する神話等々のレクチャーで、とても楽しかったです。
Absolutely amazing!!
There are so many views that you can only see by skydiving, and you get a sensation like nothing you've ever felt before.
The person who dove with me was incredibly cool! They really tried to ease my nerves by talking to me a lot, and we had a fun conversation; they were very kind. I regretted not being able to speak more English during my week in Hawaii...
If I ever come back to Hawaii, I definitely want to do it again, and I would absolutely recommend it to anyone planning a trip to Hawaii.
とにかく最高!!
スカイダイビングしないと見れない景色がいっぱいですし、今までに感じた事ないような感覚が得られます。
一緒にダイブしてくれる人もめちゃくちゃカッコ良い!緊張をほぐそうとしてくれてるのか、すごく話しかけてくれて楽しく会話してくれて、優しい方でした。もっと英語が話せたらと、1週間のハワイで一番後悔しました、、
もしまたハワイに来る事があれば、絶対にやりたいですし、これからハワイ旅行を控えている人がいれば絶対オススメしたいです。
The sunset and night view were amazing. The jackets and blankets were appreciated, but it's best to dress warmly. Compared to the time spent viewing the craters and Haleakalā, it felt like we spent a long time shopping for souvenirs. It would have been even better if we could have visited one more sightseeing spot instead of spending so much time at the supermarket.
夕焼けも夜景も最高でした。ジャケットや毛布はありがたかったですが、たくさん着込みましょう。
クレーターとかハレアカラを見る時間に比較すると、お土産を買う時間が長かったかな。スーパー訪問を減らしてもう一箇所くらい観光スポットに連れてってくれるともっと良いかも。
I was worried about altitude sickness, and even when I wanted to go to Mauna Kea during my past trip to the Big Island, I couldn't. This time, my husband really wanted to go, so I decided to join him.
To put it simply, I had no worries at all and was able to go and come back feeling great. I only felt a little short of breath at times. There were some people in the tour who felt unwell, but it seemed that oxygen inhalation resolved their issues.
Above all, I was moved by the indescribably beautiful orange color of the sun sinking into the sea of clouds. The Earth is amazing!! And then, the stars we saw afterward sparkled even more than in a planetarium...
I'm so glad I participated!!
I highly recommend that you go and experience it for yourself!!
高山病が不安で、過去にハワイ島に行ったときも行きたいと思いつつ、行けなかったマウナケア。今回は、夫がどうしても行きたい、というので思い切って参加しました。
結果から言うと、まったく心配なく、元気に行って帰れました。
少し息苦しいかな?という程度で。
ツアーの中に、具合を悪くされた方もいましたが、酸素吸入で問題なかったようでしたし。
なにより、雲海に沈んでゆく太陽の、なんとも言い難いほどの美しいオレンジ色に、感動します。
地球って、素晴らしい!!
そして、そのあとで見た星の、プラネタリウム以上の煌めき・・・・
参加してよかった~!!
ぜひとも、行ってみられることをお勧めいたします!!
We celebrated our June birthdays with a glorious 1 hr trail ride at your ranch on Tues June 6. The wranglers starting with Tate and the other girls were professional, extremely nice and treated us all like royalty! Our horses were gentle and extremely professional as well. The sights were magnificent and we would highly recommend the Gunstock Ranch to any tourists and locales visiting the North Shore!
We are so happy to hear that you enjoyed your ride. We also think Tate is pretty great! Mahalo for your review and we hope to see you again soon!
I participated with my parents. I've been to the North Shore many times, but this was my first time horseback riding there! It was fun to see the ocean while riding. My parents enjoyed it too. However, there was absolutely no service, like taking photos for us, and in the end, we had to ask for a picture, but there was no communication at all, so we weren't even sure if it was taken or not... (laughs) I thought they could be a bit friendlier. (laughs) It had been a while since I visited Haleiwa, and I was surprised at how much it had changed. (laughs) Overall, the tour was very good!
両親と参加しました。
ノースは何度も行ってますが、ノースでの乗馬は初めて!
海を見ながら、楽しかったです。両親も楽しんでました。
ただ、写真を撮ってくれたりなどサービスが全くなく、最後にお願いして撮ってもらいましたが、声かけもなにもなく、撮れているんだかないんだかで。。(苦笑)もう少し愛想よくすればいいのに・・と思いました。(笑)
久々のハレイワ、あまりに変わっててびっくりしました。(笑)
ツアー的には、とてもよかったです!
We participated as a family of five.
Listening to the wonderful stories from our guide, Mr. Yamauchi, while stargazing is something the kids will definitely remember for a lifetime!
This is an absolute must-do on a tour of Maui!
I'm not great at expressing it in words, so please be sure to experience it for yourself!
家族5人での参加です。
ガイドの山内さんの素敵な話を聞きながらの星空観測は子供たち一生懸命忘れないと思います!
マウイ島のツアーでこれは絶対に外せないです!
言葉で伝えるの下手くそなので、是非体験してください!
On May 31, 2017, my husband and I participated! Recently, ziplining has become popular in Japan, and we were very interested. At that time, I happened to find this perfect site while browsing and immediately made a reservation!
On the day of the event, they picked us up at a nearby hotel, and we headed to Keana Farm with the other participants! Besides us, all four other couples were from English-speaking countries, and our driver couldn't speak Japanese, which made us a bit anxious. However, there was an instructor on-site who was fluent in Japanese, which put us at ease.
We put on our gear and got started! I thought the first line would be a bit scary, but it turned out to be an amazing thrill! While moving around the farm in a buggy, the instructor was kind, fun, and safety-conscious, and before we knew it, our enjoyable time had flown by. I felt like Spider-Man amidst the magnificent nature of Hawaii.
2017/5/31に、夫婦で参加いたしました!日本でも、最近はジップラインができてきて
興味深々でした。そんな時に、丁度サイトを見ていたら絶好なの見付け即、予約!
当日、近くのホテルまで迎えにきて頂き、他の参加者といざ、ケアナファームへ!
私達、夫婦以外は4組全員英語圏の方でドライバーさんも、日本語は出来ずちょい不安でしたが
現地の、インストラクターに日本語が堪能な方がいて、安心しました。
装備を付け、いざ開始!1本目は、ちょいと怖いかと思いましたがイヤイヤ最高な爽快感!
ファームの中を、バギーで移動しながらインストラクターの方が親切に、楽しく安全に、
配慮しながら進み、あっと言うまに楽しい時間が過ぎました。ハワイの壮大な自然の中を、
スパイダーマンになった気分でした。
The weather in Hawaii is unpredictable. Just when I thought it was going to rain, it cleared up and a rainbow appeared. The dive from 4,000 feet was thrilling, and the beautiful views of Hawaii's sky, mountains, and ocean were truly amazing! Also, the instructors were handsome (there are various types, but they were great)! I think those who are prone to motion sickness or on windy days should take precautions.
ハワイの天気は変わりやすい。雨だと思ったら晴れて虹がでた。上空4000からのダイブはスリル満点でハワイの美しい空と山と海の景色は本当に素晴らしい!そして、インストラクターがイケメン(色々な方がいますが)で素敵でした!風が強い日や酔いやすい方は対策が必要だと思います。
At the Onizuka Center at 2800 meters, it was cloudy during dinner, but above around 3200 meters, we were above the clouds. It felt like a different world, almost like the sunlight of outer space. When we reached the summit, the clouds were far below us, and the moment of sunset was breathtaking; the sunset was beautiful too. The highlight was stargazing, realizing just how many stars there are. The world is so vast! I'm glad I came!
2800mのオニヅカセンターで夕食のときは雲の中だったのですが、3200mあたりから雲の上に。地球とは思えない別世界、もはや宇宙の日差しです。頂上までいくと雲ははるか下で、日没の瞬間は感動的、夕焼けもきれいでした。圧巻は星空観測で、星ってこんなにたくさんあったのかと。世界は広いなあ!来てよかった!
This was a very nice trip to take if you've never driven the road to Hana. There are some 600 turns and 57 one lane bridges, which seemed crazy in a rental car. Downside being If you want to stay and explore - you can't. Beyond that our tour guide, Bill, was very knowledgeable and told us lots of interesting facts. In addition to the Lava Tube Cave (which was very cool!) we also saw the black sand beach and a few waterfalls. Also the swim is cold but refreshing! They feed you so besides snacks you really don't need anymore than what they list when you register. If you get car sick, makes sure to bring something for that!
I had a wonderful experience! Although it was a full moon, making it a bit difficult to observe the stars, I was more than satisfied. Thank you!
とても素敵な体験が出来ました!
満月だった為、星は少し観察しずらかったとのことですが。十二分に満足出来ました。
ありがとうございます。
I took this tour with my 8 year old and I wouldn't call this the highlight of our trip. I consider both of us in fairly good shape, and kayaking up Wailua was still quite challenging, especially with the wind. The tour guide seemed to be in a hurry so it added to the stress. The hiking part was quite difficult with rocks, roots, steep climbs and descents. Here again, our tour guide rushed through the forest, not even waiting for some of the slower group members. The "scrumptious" advertised lunch was awful - a stale deli sandwich and a pre-packaged cookie. The waterfall was the only redeeming moment of this tour. All in all, unless you're an adventurous young couple in good shape, I would not recommend this tour.
This experience is certainly off the beaten pack and is an amazing way to explore the nearly inaccessible Waipio Valley.
We met at the meeting point and we were driven down into the valley down one of the gnarliest roads I've ever been on in a 4x4 to the stables.
We were introduced to our horses and led on a serene trek through the valley. We went through rivers and around small holdings that are dotted around the valley. We marvelled, from a distance, at incredible waterfalls as we trekked through paths with fields on one side and jungle on the other. It was awesome.
Our guide was great and it's something we'll both always remember. We're not riders but we're extremely well looked after.
It was great. Thank you!!
Four years ago, I participated in the same 2.5-hour course. At that time, I expressed my hope for improvement due to the significantly reduced riding time. Believing that improvements had been made, I joined this time, and we departed around 9:15 and had riding time until just after 10:40. I think it's quite terrible to pay for a 2.5-hour course and receive a tour that doesn't even meet the 1.5-hour duration. The gate to the tour meeting place was also chained, and I was told to open it myself.
4年前にも同じ2.5時間コースに参加しました。その際にも大幅に乗馬時間が短縮されたことに改善希望を感想としてお伝えしました。改善されたことを信じて参加した今回は、9時15分頃から出発して10時40分過ぎまでの乗馬時間でした。2.5時間コースの料金を払い、1.5時間コースに満たないツアーとは、あまりにひどいと思います。ツアー集合場所へのゲートもチェーンがしてあり、自分で開けるようにと言われる始末。
Thank you very much for participating in the tour.
However, we sincerely apologize that the tour did not proceed as scheduled.
We confirmed the details of the tour with the operating company. Due to inclement weather on the day of the tour, the 2.5-hour plan could not be completed for the safety of our customers.
We understand that it must have been disappointing to have the tour content shortened, especially since you were looking forward to it. We also deeply apologize for the lack of proper explanation from the operating company. As mentioned in a separate email, we were unable to provide the tour content you signed up for, so we have processed a partial refund of the tour fee for you to confirm. Additionally, please be aware that the gate at the meeting point is always kept closed with a chain to prevent livestock from getting out.
We take your feedback seriously and will strive to improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、予定通りツアーが催行されませんでしたこと深くお詫び申し上げます。
ツアー当日の内容を催行会社に確認いたしました。当日は悪天候のため、お客様の安全を考慮し2.5時間プランのコースが周りきれなかったとのことです。
悪天候のためとはいえ、せっかく楽しみにされていたツアー内容が短縮され残念なお気持ちだったかと存じます。また、催行会社よりきちんとした説明がございませんでしたこと深くお詫び申し上げます。別途メールでもご連絡させていただきましたが、お申込みいただいたツアー内容の提供ができませんでしたため、ツアー代金の一部をご返金させていただきましたのでご確認ください。なお、集合場所のゲートについてですが、家畜が外に出ないよう常にゲートはチェーンで閉めておりますことご了承ください。
お客様からのお言葉を真摯に受け止め、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
The driver was knowledgeable - talkative - kind - and on time..
the whole experience was great
This tour is recommended for those who are proficient in English since the guide speaks English. All instructions from the guide are also in English. Especially during the cycling after the hike, it can be dangerous if you cannot speak English in case something happens. The hiking course is on a private lane with no other tourists, allowing you to enjoy it quietly and leisurely. You can experience a sense of the jungle more than on the main lane accessible to the general public, fully appreciating Hawaii's nature.
ガイドが英語なので、英語が得意な方におすすめのツアーです。もちろんガイドさんからの注意事項も全て英語です。特にハイキング後に行うサイクリングでは、英語が話せないと何かあったときに危険だと思います。ハイキングコースはプライベートレーンで他の観光客がいないため、静かにゆったり楽しめます。一般者が入ることが可能なメインのレーンよりジャングル感が味わえ、ハワイの自然を存分に感じることができます。
Emily was an excellent tour guide! Me and my 2 adult sons went on this activity and had a great time. We would definitely do it again. Thank you Emily for being an awesome tour guide.
Aloha!
Thank you so much for choosing Gunstock Ranch. We are so glad you enjoyed Emily on your ride, we think she is excellent too! We hope you had a great birthday and hope to see you again.
Mahalo,
Gunstock Ranch
If it were possible to give more than 5 stars I would. The day from start to finish was well organized and ten times more fun than we expected! The zipline tour guides (Charlie, Krys and W) were FANTASTIC! They were fun, full of knowledge and went out of their way to help someone who was struggling with the hikes. The landscape was breathtaking and the lunch was yummy. Can't say enough about Kualoa Ranch and their staff.
Although we arrived at the site early to do paper work and all, the office staff were rude. When I asked a question I was given a short snappy reply with th a quick closure of the sliding window on my face. No further questions could be asked afterwards. At the end during payment transaction for pictures and videos, they had no record of prior payment for the jumps I made and double charged me. They needed to take the time to answer questions at the beginning or explain the process for charges, or at least take the time to go over the charges as they asked for payments. When I tried to explain that I was being double charged, they got irritated that I didn't let them know at the beginning. They are running a high risk business, therefore they need to demonstrate complete confidence and accuracy to customers in all aspects of the business from the beginning to the end.
Warm Aloha,
Thank you very much for taking the time to post about your experience. We welcome all feedback, overjoyed and unfavorable, this is the best way for us to improve our services as well as the activities offered on our website!
We have forwarded your feedback to the management of Pacific Skydiving Center and they will take the appropriate measures to assure these types of situations do not happen again.
We apologize for any inconvenience you may have experienced. Thank you for the opportunity to serve you on your vacation.
Mahalo Nui Loa,
VELTRA Customer Support