Reviewed by: Annie S.
The waterfall destination is spectacular, our guide, Web, was very good - and barefoot!. Well-fitting hiking or sturdy aqua shoes are a must for the average hiker. The kayak trip is easy in a wide river. The hike is often along narrow pathways along a dropoff area with no barriers. The ground is very muddy, uneven and you're stepping between roots of trees much of the time. Good foot placement, patience and balance are requirements. When we arrived at the falls, a thunderstorm dumped a lot of rain decreasing the time at the falls and created an extremely wet and muddy return trip on the path back to the kayaks. Puddle depths were unknown leading to many slips and falls and very slow and slippery going. While no one was hurt in our group of 12, I'd advise this trip only for the very adventurous, and very careful!
| Rating: | |
|---|---|
| Packages: | Sacred Falls Paddle & Hike Tour |
| Attended as: | Families |
| Posted on: | 2018/01/21 |
| Activity Date: | 2017/12/26 |
Reviewed by: オカリナ夫人
It was a one-hour horseback riding course. I drove to the location with a rental car, and it was easy to find without getting lost while following Google Maps. The course offered views of both the sea and the mountains, which I was satisfied with. However, the sea felt like it was seen from a distance, so it wasn't like walking along the beach. We walked in a line with a group of about ten horses, and I felt reassured because two instructors were carefully watching over us.
1時間の乗馬コースでした。レンタカーで現地まであったのですが、Googlemapを見ながら、道も迷うことなくわかりやすかったです。コースは海も山も見られて満足しました。ただ、海は遠くから見えた感じなのでビーチ沿いを散歩するという感じではありません。10頭ぐらいのグループで一列になって歩くのですが、2名のインストラクターが注意深く見守ったくださっているので安心でした。
| Rating: | |
|---|---|
| Packages: | 山+海コース<1時間>(受付停止中) |
| Attended as: | Couples |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/17 |
Reviewed by: はるるん
My son, who had just turned 20, expressed his desire to go skydiving. Since I tend to get motion sickness even on a merry-go-round, he was eager to do it together and I couldn't refuse, so we made a reservation for both of us.
Our pickup was scheduled for 4:30, but we were picked up safely at 4:45. Inside the car, we watched a video about the contract details from someone who seemed to be a lawyer, along with safety tips for the dive. We arrived at the airfield while it was still dark, and I was shivering in my light clothing because it was very cold in the morning.
We had requested a cameraman for both of us and waited our turn. Since we were the last group, we gradually got more excited watching everyone else jump. Finally, we boarded the Cessna. The cameraman and my partner cheered us on, and my fear dissipated. I think I was a bit scared when the plane was shaking.
We continued to ascend for what felt like a long time, and I was sitting closest to the front door, so my cameraman jumped out first. Before I had time to feel scared, I jumped right after him. Until the parachute opened, I was focused on breathing and didn't have the luxury to enjoy the view. I tried to say "Aloha" to the cameraman, but when I watched the video later, I saw my desperate face trying to force a smile, which looked terrible.
Once the parachute opened, it was amazing! I remember shouting "Beautiful!" at the stunning coastline of the North Shore, the bright blue sky, and the white clouds. I am grateful to my son for inviting me to have this incredible experience just before I turn 50!
My son, who jumped right after me, came down with a pale face and struggled to walk. He felt nauseous immediately after jumping and said everything went dark for a moment. He continued to feel sick for a while and said he would never do it again. I think it was because he didn't watch the video in the car, didn't properly check the safety tips, and didn't pay attention to how to breathe. When I told him this, he reflected deeply on it.
I believe the instructor, knowing my son is young, gave him some extra spins and excitement. I remembered being told, "If you don't like spinning, just say slow down," so I shouted that to my partner while descending. My son didn't hear it properly, so he kept getting spun around.
Since skydiving is a matter of life and death, I recommend participating without taking anything lightly. My son wants to take on the challenge again, having learned from his experience. I also think I would love to participate again if given the chance; it was the best experience!
Being able to do this with my son just before turning 50 has become a wonderful memory! Thank you very much!
スカイダイビングがやりたいと言い出したのは20才になったばかりの息子
メリーゴーランドにさえも酔ってしまう私に、当然のように一緒にやらせるつもりで張り切っていたので、断れずに2人で予約を入れました
4:30ピックアップだったのですが少し遅れて4:45に無事ピックアップ
車内では弁護士らしき人の契約内容の話とダイブする時の注意点のビデオを見せられました
まだ暗いうちに飛行場に到着
朝はとても寒くて薄着だった私は震えていました
2人分カメラマンを頼み順番待ち
私たちは最後のグループだったのでみんなが次々と降りてくるのを見て少しずつ気持ちが盛り上がってきました
いよいよセスナに乗車
カメラマンもパートナーも私たちを盛り上げてくれて怖かった気持ちもどこかに吹っ飛びました
飛行機がガタガタなっているのはが怖かったかな
まだかまだかと思うほど上昇し続けてかなり高い所まで上がった感じです
私は1番手前のドアの近くに座っていたので、私のカメラマンが先に飛び降りて怖いと思う暇もなく飛び飛び込みました
パラシュートが開くまでは息をすることに集中することで精一杯で景色を見る余裕はなく一応カメラマンを見てアロハとやってみたけど、後からビデオを見たら
必死な顔で無理やり笑おうとしていて無残でした
パラシュートが開いてからは最高‼️
ノースショアの海岸線と真っ青な空と白い雲
綺麗‼️と叫んだのを覚えています
私は50才を目前に最高な経験ができて誘ってくれた息子に感謝‼️でした
私の次に飛んだ息子ですが
降りてきた息子の顔は真っ青でうまく歩けない状態
飛んだあとすぐに気持ち悪くなり目の前も一瞬真っ暗になったそうです
そのあとはしばらく気持ち悪さが続き、もう2度とやらないと言ってました
息子は車内のビデオも見ずに注意点もちゃんと確認せず、息の仕方もちゃんとみていなかったのでそれが原因かと思います
それを伝えると息子も深く反省していました
パートナーの方も息子は若いのでサービスして回転をしたり盛り上げてくれたのだと思います
私は「回転するのが嫌だったらスローダウンと言いなさい」と言われたのを覚えていたのでパートナーに降りながら叫びました
息子はちゃんと聞いていなかったので回され続けたのだと思います
命のかかっているスカイダイビングですから、やっぱり1つ1つを軽視せず参加することをお勧めします
息子は反省を踏まえてもう一度リベンジしたいと言っています
私ももう一度チャンスがあれば参加したいと思うほど最高の経験でした‼️
50を目前にして息子と一緒に参加できたことは最高の思い出になりました‼️
ありがとうございました‼️
| Rating: | |
|---|---|
| Packages: | 高度4267メートル |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2017/12/31 |
Reviewed by: t。。。
The sunset and starry sky were amazing. The guides were also polite, and I had a great time. If you go to the Big Island, you should definitely see the starry sky. I was impressed by the number of stars, which was beyond my imagination.
サンセットも星空も最高でした。ガイドの方々も丁寧で楽しい時間を過ごせました。星空は、ハワイ島に行ったら見た方が良いです。想像以上の星の量に感動です。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/15 |
Reviewed by: おかやん
I participated in my first overseas trip with my family, along with my 7-year-old daughter (first grader) and myself (45 years old). My wife (43 years old) and my 3-year-old daughter stayed behind to explore.
We rented a car in Waikiki to head to our destination, but we got lost along the way. When I called for help, a Japanese female staff member came to pick us up since she was nearby, which was a huge relief.
My daughter was looking forward to doing some activities in Hawaii, so we decided to try the Adventure Tower. Before we started, I was a bit worried about whether my 7-year-old daughter would be able to do it, but I went first to show her how it’s done. I was surprised to see her bravely crossing the suspended platforms. The instructors and staff encouraged her with "good job!" while my wife, who was watching, kept saying, "That's scary, impossible, impossible. You did it—amazing!"
We also tried the "Free Fall," where you jump from the top of the tower at a height of 15 meters, and the "Giant Swing," which swings like a pendulum when you jump from just below the top (imagine being suspended by a single rope and swinging like a swing). We spent about 90 minutes doing these activities, and it flew by.
Although my daughter couldn't reach the top of the climbing wall, she was very satisfied with the fun and sense of accomplishment afterward. I personally think it's something I can absolutely recommend to those who haven't tried it yet. Even a 45-year-old dad and his 7-year-old daughter could do it, and there were instructors present, so safety was not an issue at all.
I would love to do this again when we visit next time. I want to try the zip line as well!
家族で行く初めての海外旅行で小学1年生の長女(7歳)と私(45歳)の2名で参加しました。妻(43歳)と次女(3歳)はその間見学。
ワイキキからレンタカーを借り目的地へ向かっていましたが、途中道に迷ってしまい困って電話したところ近くだった事から女性日本人スタッフが車で迎えに来てくれ非常に助かりました。
今回はハワイに行ったらアスレチックをやりたいと長女が楽しみにしていたのでアドベンチャー・タワーをやりました。
始める前までは7歳の娘に果たして出来るのか若干不安でしたが、大人の私が先に行き見本を示し、娘が後からやり、ロープで吊るされた板の足場を勇敢に渡って来る姿に逆にビックリで、インストラクターの方やスタッフの方も「good job!」と勇気づけてくれる中、見学していた妻だけが「怖い、無理、無理。出来た~すごい。」と一人盛り上がってました。
他に、タワーの頂上高さ15メートルのところから飛び降りる「フリーフォール」、頂上の一段下(?)あたりから飛び降りたら振り子のように揺られる(ロープ1本で吊られてブランコの様に動くイメージ)「ジャイアントスウィング」、タワーの壁に取り付けられたホールドを使って頂上まで登る「クライミングウオール」(ボルダリング)で約90分間あっと言う間でした。
娘は最後のクライミングウオールこそ頂上まで登れませんでしたが、終わった後は楽しさと達成感で大満足していました。
まだやったことのない方にも私個人的には絶対おすすめできると思います。
45歳のオヤジと7歳の娘でも出来たし、インストラクターも付いていて安全面も全く問題ありません。
また旅行に来た際は行きたいと思います。今度はジップラインも挑戦したいですね。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/09 |
Reviewed by: おかやん
I participated in my first overseas trip with my family, along with my 7-year-old daughter (in first grade) and myself (45 years old). My wife (43 years old) and my 3-year-old daughter stayed behind to explore.
We rented a car in Waikiki to head to our destination, but we got lost along the way. When I called for help, a Japanese female staff member who was nearby came to pick us up, which was a huge relief.
My daughter was really looking forward to doing some activities in Hawaii, so we decided to try the Adventure Tower. Before we started, I was a bit worried about whether my 7-year-old would be able to do it, but I went first to show her how it was done. I was surprised to see her bravely cross the suspended boards. The instructors and staff encouraged her with "good job!" while my wife, who was watching, exclaimed, "That's scary, impossible, impossible. You did it—amazing!"
We also did the "Free Fall," where you jump from a height of 15 meters at the top of the tower, and the "Giant Swing," where you jump from just below the top and swing like a pendulum (imagine being suspended by one rope and moving like a swing). We spent about 90 minutes doing these activities, and it flew by.
Although my daughter couldn't reach the top of the climbing wall, she was very satisfied with the fun and sense of achievement she felt afterward. I personally think it's something I can absolutely recommend to those who haven't tried it yet.
Even a 45-year-old dad and his 7-year-old daughter could do it, and there were instructors present, so safety was not an issue at all. I would love to do this again when we visit next time. I want to try the zip line next!
家族で行く初めての海外旅行で小学1年生の長女(7歳)と私(45歳)の2名で参加しました。妻(43歳)と次女(3歳)はその間見学。
ワイキキからレンタカーを借り目的地へ向かっていましたが、途中道に迷ってしまい困って電話したところ近くだった事から女性日本人スタッフが車で迎えに来てくれ非常に助かりました。
今回はハワイに行ったらアスレチックをやりたいと長女が楽しみにしていたのでアドベンチャー・タワーをやりました。
始める前までは7歳の娘に果たして出来るのか若干不安でしたが、大人の私が先に行き見本を示し、娘が後からやり、ロープで吊るされた板の足場を勇敢に渡って来る姿に逆にビックリで、インストラクターの方やスタッフの方も「good job!」と勇気づけてくれる中、見学していた妻だけが「怖い、無理、無理。出来た~すごい。」と一人盛り上がってました。
他に、タワーの頂上高さ15メートルのところから飛び降りる「フリーフォール」、頂上の一段下(?)あたりから飛び降りたら振り子のように揺られる(ロープ1本で吊られてブランコの様に動くイメージ)「ジャイアントスウィング」、タワーの壁に取り付けられたホールドを使って頂上まで登る「クライミングウオール」(ボルダリング)で約90分間あっと言う間でした。
娘は最後のクライミングウオールこそ頂上まで登れませんでしたが、終わった後は楽しさと達成感で大満足していました。
まだやったことのない方にも私個人的には絶対おすすめできると思います。
45歳のオヤジと7歳の娘でも出来たし、インストラクターも付いていて安全面も全く問題ありません。
また旅行に来た際は行きたいと思います。今度はジップラインも挑戦したいですね。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families with Young Children |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/09 |
Reviewed by: T. Kamada
I had signed up for the 12:15 tour, but when I arrived before the check-in time of 11:15, they said, "If you'd like, you can switch to the 11:15 tour." Since I originally wanted to join the 11:15 tour, I happily agreed.
After watching the instructional video (which included Japanese) on how to handle the reins and give commands to the horse, it was finally time to ride.
With the guide leading the way, we proceeded slowly and leisurely. At first, I was a bit nervous, but as I got used to it, I felt really good! The horse I was riding was a bit mischievous and kept trying to eat grass by the roadside and occasionally picked up the pace. Each time, I would pull on the reins to give commands, which actually made me feel like I was "controlling the horse," and it was fun.
I thought, "Is two hours too long?" but for me, it was just the right length for the course.
12:15のツアーに申し込んでいたのですが、チェックイン時間の11:15より前に行くと、「よければ、11:15のツアーに変更できますよ。」とのこと。もともと、11:15のツアーに申し込みたかったので、喜んでOK。
案内ビデオ(日本語あり)で手綱の扱い方や馬への支持の仕方等を観て、いよいよ乗馬。
ガイドさんを先頭に、ゆっくりのんびり進みます。最初は少し緊張していましたが、慣れてくるととってもいい気分! ボクが乗っていた馬は、少々やんちゃ(?)で、道端の草を何度も食べ始めたり、少し早足になったり。そのたびに手綱を引っ張って指示を出すのですが、それがかえって「馬を操っている。」という気持ちになれて、楽しかったです。
「2時間は長いかな?」と思っていましたが、ボクにとってはちょうどよいコースでした。
| Rating: | |
|---|---|
| Packages: | 映画ロケ地+山+海コース<2時間/現地集合・解散> |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/02 |
Reviewed by: ドラえもん
I was worried about whether I would enjoy it since everything was in English, but the captain and the other foreign passengers were very kind to my husband and me, and we had a great time! My husband caught two fish, and one was released. We had a total of three catches! I want to try again when we come back to Hawaii♪ Oh, it's recommended to take motion sickness medication in case the waves are rough!
オール英語でしたので楽しめるか不安でしたがキャプテンや同乗した外国の方々も私達夫婦に優しく接してくださり大変楽しい時間を過ごせました!旦那様は二匹釣りあげ一匹はリリース。計三匹の釣果でした!またハワイへ来るときはリベンジしたいです♪あ、波が荒い可能性があるので酔い止め薬は飲んでおいた方がおすすめです!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2018/01/19 |
| Activity Date: | 2018/01/17 |
Reviewed by: Greg
This trip was a really fun experience as a contrast to the normal beach and ocean explorations that a visit to Hawaii normally includes.
The guide was very informative and the trip was planned well. The van was very comfortable (big Mercedes).
Climbing above the clouds made it feel like we were going to another world. The sunset from the top amongst all the observatory domes was incredibly colorful and the photography was cool with the domes.
The second part when we went down the mountain and set up the telescopes was fun too. The guide had an excellent presentation and mastery of the topics.
I highly recommend-it was out of the ordinary and visually spectacular.
| Rating: | |
|---|---|
| Packages: | Mauna Kea Sunset & Stargazing Tour with Dinner |
| Attended as: | Couples |
| Posted on: | 2018/01/15 |
| Activity Date: | 2018/01/12 |
Reviewed by: HIROKO
I participated in skydiving because my 68-year-old mother said she wanted to try it. Although I was hesitant, I decided to join in on this opportunity.
Upon arriving at the site, I received a brief lecture from my partner, Brian, also known as "B2." The cameraman, who seemed a bit unkempt and overly accustomed to his work, kept saying "big smile," which raised my spirits, but my anxiety was steadily increasing.
As we ascended to 4,000 meters in the Cessna, the beauty of the scenery was undeniable, but my face was tense. However, Brian and the other instructors made an effort to relax me and kept me laughing.
When we jumped, I didn't have the luxury to pose for Instagram during the free fall. But once the parachute opened, I let out a sigh of relief. Brian pointed out that was the North Shore and said how beautiful it was, and he let me pull the parachute cords to turn right (which was also a bit scary). He was singing, and I could really feel his love for flying. I kept thinking, "Wow, the ocean and mountains are so beautiful!" while screaming in excitement.
After landing, he seemed to understand that I was nervous and hugged me, saying "Good job!"
I was overwhelmed with emotion and hugged him back! That was the moment I trusted him.
My memories of Hawaii are dominated by this shocking and exciting skydiving experience. My mother seemed to enjoy the free fall as well.
I thought the video recording was a bit pricey, but I can't help but laugh every time I watch it. It’s incredibly high, but the video helps me remember so many things.
Skydiving was extremely scary, but I want to go back to Hawaii, and I want to jump with Brian again! I can forget about Japanese society! Just being in Hawaii makes all my frustrations disappear. That thrill is something you can't experience in everyday life. It's not an exaggeration to say that I’ve come to love Hawaii because of this.
For those who are not good with thrills, it might be tough, but for anyone looking to break free from something, I highly recommend it.
Brian is playful and crazy, but the other instructors said that means he’s an excellent instructor, so I recommend him! He will definitely make it a fun experience!
68歳になる母がスカイダイビングしたいと言うので参加しました。
私は尻込みしながらも、せっかくの機会だしということでその企画に乗ったのですが…
現地に着いて、パートナーとなる"B2"ことBrianに簡単なレクチャーを受ける。
撮影用にカメラマン(若干清潔感無いというか繰り返しのworkに慣れすぎ?)がビッグスマーイルとか言ってくるから、テンション上げてたけどビビり指数は着々と上がっていた。
セスナに乗って上空4000メートルに上昇するほど、景色の美しさは確かなんだけど顔が強張ってくる私。
けどそんな私をBrianしかりほかのインストラクターも私をリラックスさせようと笑わせて、気遣ってくれた。
飛び降りて、フリーフォール中インスタ映えする表情する余裕はなかった。笑
けど、パラシュートが開いてほっと一息。
Brianはあれがノースショアだよ、めちゃくちゃ美しいとか話してくれたり、
パラシュートの紐を引っ張らせてくれて右に旋回させてくれたり(それも絶叫系で怖かった)
彼は歌を歌ってた。彼はほんとに飛ぶことを愛してるんだなと感じた。
私はあーすごい、海も山もあー綺麗だーって思っては絶叫の繰り返しではあったけど。
着地してからは、私がビビってたことをわかってたみたいで、私にグッジョブ!とハグしてくれた。
緊張の糸が切れた私も感極まってハグ!私が彼を信頼した瞬間だった。
ハワイの思い出はスカイダイビングしかないというくらいショッキングでエキサイティングな経験でした。
当の母は、フリーフォール中も楽しんでいたようです。
動画撮影はたけーなーって思ったけれど、何度見ても笑えます。
すんごく高いけど、動画だといろんなこと思い出せていいです。
スカイダイビングはめちゃくちゃ怖かったけど、またハワイ行きたい、すぐ行きたい!
Brianとまた飛びたいって思ってしまいました!
日本社会のこと忘れられます!笑
ハワイに滞在してるだけでイライラとか無くなってしまうけど。
あのスリルは日常では味わえない。
これでハワイのこと好きになったと言っても過言ではない。
絶叫苦手な方は辛いかもしれないけど
ぜひ、何か吹っ切れたい方。
おすすめです。
Brianふざけてて、クレージーだけど、
イコール優秀なインストラクターだって他のインストラクターが言ってたので
彼をおすすめします!
とっても楽しませてくれますよ!
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Families |
| Posted on: | 2018/01/15 |
| Activity Date: | 2018/01/10 |
Reviewed by: sato
As forecasted, it was cloudy and very windy. Since light rain was also expected, I requested a schedule change if possible, but I received no response as the tour was confirmed to proceed on the day.
We headed towards the mountain while gradually acclimatizing to the high altitude, and we received some great souvenir information along the way. However, when we reached the gate, it was past 5 PM, and since there were no staff present, each driver had to process the entrance fee (toll) with a credit card, which caused a traffic jam.
In the end, we couldn't see the sunset, and the viewpoint of the crater was dark, so we missed the scenery of Haleakalā, which was disappointing. If we had known about this traffic situation in advance, we might have planned to pass through the gate before 5 PM. Especially since it was clear even to amateurs that the starry sky wouldn't be visible that day, seeing the crater while it was still light would have provided a different kind of excitement.
The guide's personality was impeccable, and their stories were captivating. However, despite the implication that we would be able to see the sunset, there was no mention of it at all...??
天気予報どおり、くもり、風強しでした。
小雨も予想されたので、できることなら日程変更をお願いしたのですが、
当日は催行とのことでお返事はありませんでした。
ゆっくり高地にならしながらいきますとのことで、お得なお土産情報もいただきながら、山に向かいました。
ゲートのところで、5時を過ぎていたので、係員不在の時は、各車のドライバーが、クレカで入山料(通行料)の手続きをしなければならず、渋滞となっていました。
結局、日没も見れず、火口の展望台も暗くなって見れず、でハレアカラの風景は見れずじまいだったのが残念でした。
もしこの渋滞事情が事前にわかっているのなら、五時までにゲートを通過する計画もあったのでは、と思います。
特に、その日は星空も期待できないのは素人でもわかっておりましたので、明るいうちに火口でも見れたら、また違った感動があったと思います。
ガイドさんのお人柄は申し分ありませんし、お話も魅力的でした。
ただ、日没は見れるような口ぶりだったのに、そのことについては何も触れられず・・??でした。
| Rating: | |
|---|---|
| Packages: | 大人2名以上(2020年3月まで) |
| Attended as: | Couples |
| Posted on: | 2018/01/15 |
| Activity Date: | 2017/12/26 |
Reviewed by: brooke2006
This experience was one of a kind. To see the island from the back of a horse was truly special. At one point in the tour, you are able to see the curvature of the island on three sides, something that was remarkable to see. I highly recommend this tour!
Aloha,
Thank you very much for your kind review! We are happy that you had a nice time here at Gunstock Ranch and hope to see you again soon.
Mahalo,
Emily Hernandez
Gunstock Ranch
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special - Scenic Ride [1 hour] |
| Attended as: | Couples |
| Posted on: | 2018/01/15 |
| Activity Date: | 2017/12/30 |
Reviewed by: Kathryn Love
My granddaughter and I had a wonderful day! The guide was funny and knowledgeable and we enjoyed learning about the valley and the people that live there! What a great way to learn the history of the valley and the people that live there. I had no idea how tara was grown and the diversity that exists in the valley!!
| Rating: | |
|---|---|
| Packages: | Morning Ride |
| Attended as: | Families |
| Posted on: | 2018/01/13 |
| Activity Date: | 2017/12/22 |
Reviewed by: ココちゃんママ
I participated in beach horseback riding, which is available for those aged seven and older. The weather was nice, and the ocean was impressive and very enjoyable. The free time in Haleiwa was a bit limited. Next time, I want to ride the Dole Pineapple Express as well.
七歳以上が参加できる海岸乗馬に参加しました。お天気も良く、海は迫力でとても良かったです。ハレイワの自由時間がやや少なめでした。今度はドールのパイナップル電車にも乗りたいです。
Thank you very much for your participation.
I'm glad the weather was favorable. I apologize for the time spent in Haleiwa.
We look forward to your next visit.
ご参加いただきまして誠にありがとうございます。
天候に恵まれてよかったです。ハレイワの滞在時間、申し訳ありません。
次回のご利用、お待ちしております。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2018/01/13 |
| Activity Date: | 2017/12/21 |
Reviewed by: Melissa
The ride up is pretty quick with a nice hike to a beautiful small waterfall. A prefect amount of time to take in the scenery before heading to our next stop. There again the prefect amount of time at the waterfall and an easy hike to and from.
| Rating: | |
|---|---|
| Packages: | 3 Hour Waterfall Walk & Swim - Easy One Mile Round-trip Hike |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/13 |
| Activity Date: | 2017/12/18 |
Reviewed by: いそっち
I was worried about going by rental car, but using the navigation system made it easy for the two of us. The activity itself exceeded our expectations in terms of fun; although it was said that it wouldn't be very fast, there was still plenty of thrill, which was great. Many foreigners were wearing shorts, but our shoes and long pants got muddy, so it's definitely better to wear shoes and long pants that you don't mind getting dirty. Don't forget to bring a change of clothes. My wife had no problem driving, but it might be tough for a slender and delicate woman.
レンタカーで行くのが心配でしたが、ナビを使って2人で行けば問題ありませんでした。
アクティビティ自体は期待を上回る楽しさで、スピードが出ないとの事でしたが十分スリルもあり良かったです。
外国人は短パンが多かったですが、靴と長ズボンがドロドロになったので、確実に汚れて良い靴と長ズボンを履いて行った方がいいです。
着替えも忘れずに。
うちの嫁は運転問題無くできましたが、細くか弱い女性だときついかもしれません。
| Rating: | |
|---|---|
| Packages: | 四輪バギー2時間コース(1名乗り) |
| Attended as: | Couples |
| Posted on: | 2018/01/13 |
| Activity Date: | 2018/01/10 |
Reviewed by: がっちゃん
I gathered at the meeting point and headed there by rental car, but there was a problem, and I arrived an hour late. However, I was able to participate safely, and as the organizer, I was filled with gratitude!
I think everything was great in terms of safety, scenery, fun, and kindness!
If I have the opportunity, I would love to go again privately! ^ ^
現地集合でレンタカーで向かいましたが、トラブルがあり、1時間遅れでの到着でしたが、無事参加させていただけまして、、、
幹事としては感謝の気持ちでいっぱいでした!
安全面、景色、楽しさ、親切さ全て大変良かったと思います!
機会があればまたプライベートでも行きたいです^ ^
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Friends |
| Posted on: | 2018/01/13 |
| Activity Date: | 2018/01/09 |
Reviewed by: みゆキング
I participated with my fifth-grade and first-year middle school children (ages 40) as a group of three! Since we are an active family that enjoys things like obstacle courses in Japan, I really wanted to go to the adventure park and made a reservation while in Japan.
We arrived after about a 30-minute bus ride from Honolulu, put our belongings in a locker, and were ready to go.
Feeling excited, we headed to the Adventure Tower and were surprised! It was taller than I had imagined... My son was a bit nervous at first, but he easily cleared the first mini bungee jump! With the help of the staff, we managed to conquer all the obstacles around the tower, and before we knew it, an hour and a half had passed!
On the day I participated, there were Japanese staff members, so it was fine even if you couldn't speak English! Inside the Adventure Tower, there were some challenging spots where I thought, "I can't do this after all," but the kind staff came to help, which was reassuring! I highly recommend it for active people, so if you're looking for thrills, I think you should definitely give it a try.
I also think it would be interesting if there were courses that go deeper into the mountains, not just around the tower!
Next, I want to try the zip line.
小学5年生と中学1年生の子供と私(40歳)の3人で参加しました!
元々日本でもアスレチックなど好きなアクティブ派なので、アドベンチャーパークにどうしても行きたい!と日本で予約して参加しました。
ホノルルからバスで30分くらいで到着し、ロッカーに荷物を入れ スタンバイ完了。
ドキドキしてアドベンチャータワーに行ってビックリ!
想像していたよりも高さがある…
最初はややビビっていた息子でしたが、一発目のプチバンジーも難なくクリア!
その後もタワーの周りのアスレチックをスタッフの方にお手伝いしてもらいながら、無事に完全制覇でき、気がつけば1.5時間が経っていました!
私が参加した日は日本人のスタッフがいたので、英語が話せなくても大丈夫でした!
アドベンチャータワーの中にはちょっと難しくて途中で『やっぱり無理〜』という難関もありましたが、その時は優しいスタッフさん達が助けに来てくれますので、その辺りも心強いポイントです!
アクティブ派にはオススメなので、ぜひスリルを味わいたい方は行ってみるといいと思います。
タワー周りだけでなくもっと山の中を進んでいけるコースがあってもおもしろいと思います!
次はジップラインに行きたいと思います。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2018/01/12 |
| Activity Date: | 2018/01/08 |
Reviewed by: ふみつき
I took a bus from the Waikiki area for about an hour to participate. After getting off, I had to wait a bit for check-in due to the large number of participants, but there was a space to have light snacks until the start time. The zipline itself seems manageable even without English skills, but I missed some of what the driver said during check-in and on the bus to the zipline location. The guides for the zipline were very energetic and cheerful, making a great effort to entertain the participants, which was a lot of fun. We were blessed with good weather, and I was able to enjoy the magnificent views on most of the seven lines under clear skies. If the weather forecast doesn't look good, I recommend bringing a waterproof jacket instead of an umbrella. There is also a paid photography service, but if you ask the guides, they might take photos and videos for you. After finishing, I had some time before the bus departure, so I relaxed by the sea in front of the facility.
ワイキキエリアから1時間ほどバスに乗り参加しました。降車後のチェックインは大勢の参加者で少し待たされましたが、開始時間まで軽食を取れるスペースがありました。ジップラインそのものは英語ができなくてもどうにでもなりそうですが、チェックイン時やジップライン実施場所まで向かうバスの中で運転手が話す内容は聞きこぼします。ジップラインのガイドの方々はとても元気で明るく参加者を楽しませることに一生懸命でとても楽しかったです。天候に恵まれ、7本中ほとんどは晴天の中雄大な景色を楽しむことができました。天気予報が思わしくない場合は傘ではなく防水の上着を持っていくことをお勧めします。また有料で写真撮影サービスがありますが、ガイドの方にお願いすると写真や動画を撮ってもらえる場合があります。終了後バスの発車時間まで時間がありましたので施設前の海でのんびりしました。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2018/01/11 |
| Activity Date: | 2017/11/19 |
Reviewed by: まあぽん
In the midst of a busy schedule, I decided to take a solo trip to Hawaii two weeks ago without any plans. However, I received many emails from HIS about their optional tours, and they all looked fun, so I decided to join one of their plans!
It was my first time going to the North Shore. A few days later, if the conditions were good, there would be a world championship at Ehukai Beach, and I found the various shops in Haleiwa very interesting. The horseback riding was also a wonderful experience, allowing us to stroll leisurely through the valley!
I think the reason I enjoyed this tour so much was because Hiro, our guide, was very good at talking, which made the tour even more enjoyable! His self-deprecating humor was the best! I felt like I wanted to join another tour guided by Hiro the next time I come to Hawaii!!
バタバタの中、2週間前にHawaii1人旅を決めノープランで現地に着いてしまいましたが、HISさんのオプションツアーの案内が沢山メールで届き、どれも楽しそうで、こちらのプランにも参加してみました!
ノースショアへ行ったのは初めてでした。数日後にコンディションがよければ世界大会が行われるEhukai Beachの波や、ハレイワタウンの色んなお店も興味深く、乗馬も渓谷をゆっくり散歩できとても楽しいプランでした!
そうなったのも、案内してくれたHiroさんがとてもお話が上手だったので、よりこのツアーが楽しく感じれたんだと思います!自虐ネタも最高でした!
またHawaiiに来た時は、Hiroさんが案内してくれるツアーに参加したいと思ったほどです!!
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/10 |
| Activity Date: | 2017/12/14 |
Reviewed by: aya
I was constantly moved by the beautiful sea of clouds, the sunset, and the starry sky. The explanation about the starry sky was also very enjoyable, and the cold didn't bother me at all. I'm really glad I participated.
とっても綺麗な雲海に夕日と星空に感動しっぱなし。星空説明もとても楽しく、寒さなんてへっちゃらです。参加してほんとよかった。
| Rating: | |
|---|---|
| Packages: | 【10日前までのお申込みで無料特典】基本プラン |
| Attended as: | Families |
| Posted on: | 2018/01/10 |
| Activity Date: | 2018/01/07 |
Reviewed by: ランマル
Diving was a fun and wonderful experience thanks to the instructor, but the guide who was nearly 80 years old was completely unclear in their explanations and didn't listen to anyone, which left everyone in a difficult situation. I wanted a photographer, but that request didn't get through, and since we could only dive once, it was very disappointing not to have a photographer. After it was over, there was no apology, and the attitude of not taking responsibility was very disappointing.
ダイビングはインストラクターさんも楽しくとても素晴らしい経験になりましたが しかし説明のガイドさん?が80才にも近い方で 全く説明がわからず 人の話を聞いてくれず 皆さん困っていました 私はカメラマンを付けて欲しかったのにそれも伝わらずで 一度しか飛べないのに カメラマンもなく とても残念でした
終わってからも謝る事もなく 自分は悪くないという態度で大変残念でした
| Rating: | |
|---|---|
| Packages: | 高度4267メートル<1名様申込> |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/10 |
| Activity Date: | 2018/01/07 |
Reviewed by: Sop
Our guides were Arthur and Justin. Both are funny and knowledgeable. This tour surprised us in so many ways. It is crazy that you can go from beach weather to freezing winds in a matter of hours. The parkas definitely help. I would recommend some layers of clothes, jeans, and good shoes. Bring a scarf or beanie. For those who live in the country, you do not realize how fortunate you are to not have light pollution. The stars that we saw were amazing. Your eyes adjust and focus so well on all the bright twinkles because there's no surrounding light. It's hard to explain but you feel like a child who's just seen something new and cool. Light pollution is real. On a good night in the city, I can probably see maybe 10 stars. Here, the volume is overwhelming. The location of Hawaii lets you see a lot more. Not only do you see the stars, but you can see distant galaxies as well our own milky way. Primitive, primal, natural are some other ways to describe experience.
The sunset on Mauna Kea was also a fantastic experience. Arthur and Justin are safe and excellent drivers. You see rental cars driving up the volcano on unpaved roads when they shouldn't. It's better to have the experts take you to the summit.
We attended this tour January 3, 2018. This gave us the rare opportunity to see the wolf moon and all the stars. I never knew how much light the moon provided at night.
I would do this again and recommend it to anybody who visits the Big Island.
| Rating: | |
|---|---|
| Packages: | Mauna Kea Sunset & Stargazing Tour with Dinner |
| Attended as: | Couples |
| Posted on: | 2018/01/09 |
| Activity Date: | 2018/01/03 |
Reviewed by: あいうえ
My reserved day was canceled due to rain, but I was able to quickly change my reservation to the next day and participated then. The shuttle service was on time, and I could schedule my afternoon plans. On the way, I filled out a consent form and watched a video. After arriving, I received an explanation and decided whether to order photos and videos. Since I had some time before my jump, I enjoyed a hot chocolate (snacks and drinks were sold from a wagon). After being called in order, I received a brief explanation and then jumped!! Both the instructor and the cameraman were very kind, and even though I was quite scared just before my first jump, they encouraged me. When I jumped, the wind pressure was intense and it felt like I was falling fast. Once it was free fall time, I felt like a bird! I was able to enjoy the scenery. It was sunny, and there was a rainbow, which was truly beautiful. I requested both the video and photos, and I’m glad I did. Opportunities like this are rare, so it’s a lifelong memory. I had an amazing time.
予約していた日が雨天中止となってしまったのですが、すぐに次の日に予約を変更していただけて、次の日に参加できました。送迎も時間通りで、午後の予定も入れられました。行きのバスでは同意書を書いて、ビデオを見ました。着いてからは、説明を受けて写真とビデオを頼むかを決めました。それから私は飛ぶまでに時間があったので、ホットチョコレートを飲みました。(ワゴンで軽食と飲み物が売られていました。)順番に呼ばれてから、軽く説明を受けて飛びました!!インストラクターの方もカメラマンの方もとても優しくて、私は初めてで飛ぶ直前はけっこう怖かったのですが、励ましてくれました。飛んだときは、最初は風圧がすごくて速くて落ちてるという感じでした。フリーフォールの時間になってからは、鳥になった!という感じで景色を楽しむことができました。晴れていて虹も出ていて本当に綺麗でした。私はビデオも写真もお願いしましたが、どちらも頼んでよかったです。なかなかこんな体験をする機会がないので、一生の思い出です。本当に楽しかったです。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル<1名様申込> |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/09 |
| Activity Date: | 2017/12/27 |
Reviewed by: ドタ バタ子
Due to the significant changes in altitude and climate experienced within just a few hours, participation is not recommended for those with health concerns. Even if you are healthy, be sure to listen carefully to the guide's instructions and adhere to the precautions. Doing so will ensure a wonderful experience. (^_-)-☆
数時間の間にかなりの標高差と気候の違いを体験するので、健康面で不安のある方の参加はお勧め出来ません。
健康であっても、ガイドさんの話をよく聞いて、注意事項は厳守しましょう。
そうすれば、素晴らしい体験ができますよ。(^_-)-☆
| Rating: | |
|---|---|
| Packages: | 1名様プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/09/28 |
Reviewed by: AI's family
My daughter, who was previously too young due to age restrictions, was finally able to participate, and we joined the tour together. On the west coast of the Big Island, you can see a wonderful sunset from anywhere, so I thought we might not need to climb the mountain, but the sunset from the summit of Mauna Kea was indeed exceptional.
I was worried about car sickness since I heard there are unpaved parts on the road to the summit, but instead of car sickness, I ended up suffering from altitude sickness due to the lack of oxygen. However, our guide quickly provided oxygen from a tank, and we were able to enjoy the sunset and the starry sky without any issues. I was really glad to have joined a tour with a guide.
At the snow-covered summit of Mauna Kea, I was concerned about the cold, but the rental cold-weather gear from Masashi Nature School was as warm as the reviews said. For those who are sensitive to the cold, I recommend bringing something to cover your face, head, and ears, as well as heat-tech innerwear for warmth.
It was great to have explanations during the stargazing as well. Last time I visited, I did not join the summit tour and only did stargazing from the mountainside, but when it comes to viewing the stars, I saw about the same or even more this time (the stargazing after the summit tour had quite a bit of interference from headlights of cars coming down from the summit). So, if the focus is on stargazing, it might not be necessary to have the sunset from the summit, but experiencing a sunset at such a height, higher than Mount Fuji, is something you can't easily find elsewhere.
前回は年齢制限に引っかかっていた娘も参加できる年齢になり、親子で参加しました。ハワイ島西海岸ではどこからでも素晴らしい夕日がみられるので、山の上に登らなくても…と思いましたが、マウナケア山頂からの日の入りはやはり格別でした。
山頂までの道は舗装されていない部分もあるという事で車酔いを心配していましたが、車酔いよりも酸素が少ないために起きる高山病にかかってしまいました。しかし、ガイドさんがすぐに酸素ボンベで酸素補給をしてくださり、事なきを得て日の入り、星空を見ることができました。やはりガイドさんのいるツアーに参加してよかったと思いました。
雪の積もるマウナケア山頂、寒さを心配していましたがマサシネーチャーズスクールの貸出用防寒具は口コミ通り暖かかったので、寒がりな方は防寒具で隠せない顔・頭・耳をカバーするものやヒートテックインナーで防寒対策をしておけばよいと思います。
星空ウォッチングも解説していただいて見られたのがよかったです。
前回来た時には山頂ツアーではなく、山の中腹でのスターゲイジングでしたが、星空を見るという事でしたら同じくらいかそれ以上見えた(山頂ツアー後の星空ウォッチングは山頂から降りてくる車が多いのでヘッドライトに邪魔される時間が結構あるため)ので、星空…という事にフォーカスするのであれば山頂日の入りである必要はないのかもしれませんが、富士山以上の高さでの日の入りを見る体験は他ではなかなかできないと思います。
| Rating: | |
|---|---|
| Packages: | 2名様以上プラン |
| Attended as: | Families |
| Posted on: | 2018/01/08 |
| Activity Date: | 2017/12/25 |
Reviewed by: 匿名さん
I finally got to dive, which has been my long-awaited dream. I was really looking forward to it since my last attempt was canceled due to bad weather. The staff were very kind and friendly.
At 4,000 meters above ground, it was higher than I imagined, and I thought, "Am I really going to jump from here?" But I just let myself go. Before I knew it, I was jumping.
During the free fall, the wind pressure was intense, and I was struggling to breathe (laughs). After the parachute opened, I was able to enjoy the beautiful scenery all to myself. The female photographer took a lot of pictures for me.
It was a fun experience, thank you!
念願のダイブで、やっと飛べることが出来ました。前回は天候不良でキャンセルになったので楽しみも大きかった。
スタッフさんはとても親切でフレンドリーです。
4000m上空は想像以上に高く、こんなとこから飛ぶの~?と思いましたが、身を任せてるだけ。
あっと言う間にジャンプです。
フリーホール中は風圧が強烈で、呼吸するのに必死(笑)
パラシュートを開いてからは、美しい景色を独り占め出来ます。
カメラマンの女性も沢山写真撮ってくれました。
楽しい体験が出来ました、ありがとう!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル<1名様申込> |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/08 |
| Activity Date: | 2018/01/02 |
Reviewed by: Lorald clawson
Guides were great fantastic experience loved it all
| Rating: | |
|---|---|
| Packages: | Morning Ride |
| Attended as: | Couples |
| Posted on: | 2018/01/07 |
| Activity Date: | 2018/01/04 |
Reviewed by: SOPHIA
I signed up at my partner's strong request, and since it was quite expensive, I participated without much enthusiasm, but it turned out to be more enjoyable than I expected.
We started with a brief lecture before setting off. The wonderful scenery seen from the back of the horse was, of course, much higher than my usual view, which made it enjoyable.
The child of the foreign family accompanying us was around elementary school age, and they had a great time.
We splashed through the flowing river, and at one point, we had trouble with a horse that stopped to eat grass and wouldn’t move at all, but looking back, that became a fun memory.
連れ合いのたっての希望で申し込んだが、それなりに高額なので、気乗りせずに参加したが、思ったより楽しかった。
最初に簡単なレクチャーがあって出発。馬の背から見る素晴らしい風景は、当然ながら普段よりずっと視線が高いので楽しめた。
同行の外国人の親子連れの子供は小学生ぐらいだったが、十分楽しんでいた。
川の流れの中をジャブジャブ入って行ったり、途中で止まって草を食べ出して全然動かなくなってしまった馬に困ったりもしたが、後になればそれも楽しい思い出になった。
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| Attended as: | Couples |
| Posted on: | 2018/01/07 |
| Activity Date: | 2017/07/24 |
Reviewed by: yuyuyu
I saw in the comments that Japanese was understood, but the bus driver and those explaining at the facility did not speak Japanese.
We participated as a group of three, and my instructor explained some things in Japanese, but the other two did not understand it at all. However, we were able to confirm the poses for descent and landing by watching a movie on the bus, so it seemed there were no issues.
It was my first time skydiving, and it felt great with beautiful scenery; I’m glad I experienced it. I didn’t feel the floating sensation at all. It was a bit hard to breathe before the parachute opened, but there was no prior explanation from the instructor on how to handle this. There was a brief explanation in the video we watched along the way, so I recommend paying close attention to it.
Also, I don’t think it was mentioned on the website, but photography with a cameraman was about $120, and with the instructor's handheld camera, it was about $80. I forgot to ask about video recording. Since I was busy having fun every day, I didn’t muster the courage to ask, but after seeing that scenery, I regret not doing so. It seems to be more expensive in Japan.
Others were filming videos, and they looked like they were having a lot of fun!
It seems there are individual differences among the instructors. My instructor was attentive, pointing out things like "over there is ◯◯," and I felt cared for. One of my friends had a lively instructor who did backflips and spun around, enjoying themselves. The other one was not very friendly, listening to music and fidgeting during the flight, and there were only a couple of conversations during the descent. However, they really enjoyed the skydiving itself.
I’ve written a lot, but it was a very good experience, so I recommend it. Also, the English muffins sold at the wagon on the premises were extremely delicious, so I recommend that as well. Definitely!
コメントで日本語も通じる、と見かけましたが、バスの運転手、施設についてから説明する方など、日本語は通じませんでした。
3人で参加し、私のインストラクターはところどころ日本語で説明してくださいましたが、ほか2人は日本語は全くでした。が、降下時や着陸時のポーズの取り方についてはバスの中で観るムービーでも確認しているので、問題なかったようです。
初めてのスカイダイビングでしたがとても気持ちよく景色も綺麗で、経験して良かったです。ふわっという感覚もありませんでした。
パラシュートが開くまでに息がしづらいですが、こちらについて事前にインストラクターの方から対処法の説明はありません。道中で観る動画でチラリと説明があるので、真面目に観ることをおすすめします。
また、写真撮影はHPに記載がなかったと思いますが、カメラマン付きで120ドルほど、インストラクターのハンディカメラで80ドルほどでした。ビデオ撮影は忘れてしまいました。
連日遊んでいたので怯んでお願いしませんでしたが、あの景色を見た後ではお願いすれば良かったと後悔しています。それに、日本ではもっと高いようです。
他の方がビデオを撮っていましたが、とても楽しそうでした!
インストラクターは個人差があるように思います。私のインストラクターは丁寧で、向こうに見えるのは◯◯だよ、などと教えてくれ、色々と気遣いを感じました。友人はノリが良い方で、バックフリップ?をしたり、くるくるしたりと楽しんだそうです。もう1人は愛想が良くなくフライト中はずっと音楽を聴いて貧乏ゆすり、降下中も2回ほどしか会話がなかったそうです。スカイダイビング自体はとても楽しんでいました。
色々と記載しましたがとても良い経験となったのでオススメです。また、敷地内に出店していたワゴンで販売しているイングリッシュマフィンが非常に美味しかったのでこちらもオススメです。是非!
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2018/01/07 |
| Activity Date: | 2017/12/29 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in our tour. We sincerely apologize for not being able to provide you with a satisfactory experience on the day of the tour.
Upon checking with the local operating company, we did not receive any reports of stars being obscured. However, if you were unable to see any stars at all, they mentioned that they would provide guidance for your next participation. We deeply regret that you could not enjoy the scenery you were looking forward to, and we share your disappointment.
Additionally, due to stricter entry regulations that have been in place since last year, the popularity of the tour has increased, making it difficult to reschedule to another date on short notice. We also apologize for not being able to respond to your email in a timely manner.
Furthermore, the summit of Haleakalā is at an elevation of 3,000 meters, which is almost the same as Mount Fuji. The weather can change rapidly due to strong winds, and sudden rain can occur. Even experienced guides with nearly 20 years of experience find it challenging to predict the weather on the day. However, we sincerely apologize for the unexpected traffic congestion that occurred that day, which prevented us from providing a satisfactory experience.
Moving forward, we will work closely with the operating company and clearly outline important points on our page to ensure that there is no discrepancy between expectations and the actual content of the tour. Thank you very much for your valuable feedback.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
当日はご満足いただけるご案内ができませんでしたこと、心よりお詫び申し上げます。
現地催行会社に当日の状況を確認しましたところ、星が見えないという報告は受けなかったそうですが、
星が全く見れなかった場合には、次回のご参加のためのご案内を差し上げているとのことです。
ご期待されていた景色をお楽しみいただけませんでしたこと、弊社としても心苦しく、大変残念に感じております。
また、昨年より入場規制が厳しくなったことで人気がさらに高まり直近での別日振替が困難なツアーでありますこと、
メールのご返信が間に合いませんでしたこと、重ねてお詫びいたします。
なお、ハレアカラ山山頂は標高3000mと、富士山とほぼ変わらぬ高山となり、強風による天候の変化が激しく
急な雨はもちろん、曇りが一瞬にして快晴に変わったりと、20年近いベテランガイドでも当日の天候を予測することは残念ながら困難とのことです。
しかしながら重ねて、通常は発生しない急な渋滞が当日は起きてしまい、ご満足な内容を提供することができず、誠に申し訳ございませんでした。
今後はさらに催行会社と密に連携をとり、ページ上でもご注意点などを明記し、ご期待と実際の内容に差異が生じないよう改善に取り組んで参ります。
貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム