Reviewed by: yuko
I was filled with excitement and anxiety since it was nature we were dealing with, but thanks to the strong desire of the captain and the guide to show the participants dolphins, we were able to see many dolphins. On the way back to the port, when we unexpectedly encountered a pod of dolphins, they created another opportunity for us to get back in the water. I was impressed by their dedication to providing a personal experience rather than just going through the motions of their job. The emotions of having met the dolphins are unforgettable... I will definitely come back to see them again!
自然相手なのでワクワクする期待感とともに、不安な気持ちでいっぱいでしたが、船長とガイドさんのツアー参加者にイルカを観せたいという強い気持ちのお陰で、沢山のイルカに会えました。
帰港する途中で、まさかのイルカの群れに遭遇した際に、もう一度海に入る機会を作って下さり、ただ仕事をこなすのでは無く、親身に対応して下さる仕事っぷりに感激しました。
帰国してからもイルカに会えた感動は忘れられません‥。
また必ず会いに行きます‼
| Rating: | |
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| Packages: | 送迎付きプラン |
| Attended as: | Friends |
| Posted on: | 2014/07/30 |
| Activity Date: | 2014/07/09 |
Reviewed by: マッピー
The kayak experience that my child was really looking forward to. I had communicated that we are not fluent in English. Of course, being with an 8-year-old child... While I couldn't understand the explanations in English, it wasn't our first experience, so we understood how to paddle and participated. After the explanations, we started paddling, but after just a few dozen meters, our family fell behind. A person who seemed to be the leader came close and asked in English (You have to paddle a long distance, but are you okay?). Since it wasn't my child's first experience, I thought we could manage as we got used to it, and I repeated the words (try, challenge) several times, but perhaps they wanted us to turn back, as they wouldn't let us proceed. We decided to turn back. Then, as if they had been waiting, the staff was there and said, (Oh, your stomach hurts, poor thing). It was my first time on the Big Island, and I regretted visiting with a Honolulu mindset. I felt deceived because such things were not mentioned in the tour description, which left me with an unpleasant feeling. After that, I asked them to call a taxi, but they said something like (I don't know). However, an Asian person who seemed to have lived in Japan helped us and called a taxi for us. (That was lucky.) I am truly grateful to that Asian person. Thank you very much. I have more to say, but I don't think all tours are like this, and I was able to meet kind locals. An 8-year-old might not be able to handle it. However, I was disappointed that they didn't inform us from the beginning.
とても子供が楽しみにしていたカヤック。英語が堪能ではない事は伝えていました。もちろん、8歳の子供と一緒という事も…英語での説明はわからないですが、初体験ではなかったのでカヤックの漕ぎ方等、理解して参加していました。説明も終わり頑張ろうという事で漕ぎ始めて数十メートル漕いだ辺りで私たち家族だけ遅れがでました。リーダーらしき人が近くまできて、英語で(長い距離漕がないと行けないけれど、大丈夫ですか?)と聞かれました。子供も初めての体験ではないので慣れて行けばどうにかなるかと思い(トライ・チャレンジ)と言う言葉を何回か繰り返しましたが、戻って欲しかったのでしょうか、相手も進ませてくれません。等々、戻る事を決心して戻りました。すると、待っていたかというようにスタッフが待っていて、(おなかが痛いのね、可哀そうに)と言ってきました。ハワイ島は初めてで、ホノルル感覚で訪れたのも反省し、悔しかったのですが、ツアーの説明にこの様な事もあると書いてもいなかったし、だまされた感が残り嫌な気持ちになりました。その後、タクシーを呼んでくれるよう頼んでみたのですが、(わからない)ような事を言われました、しかし、日本に住んでいたらしいアジアの方が伝えてくれてタクシーを呼んで下さいました。(ラッキーでした)
本当にそのアジアの方には感謝です。ありがとうございました。他、書きたい事がありますが、このようなツアーばかりではないと思うし親切な現地の方ともしりあえました。8歳児は無理なのかもしれません。でも、初めから知らせてくれない対応には残念でした---。
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/29 |
| Activity Date: | 2014/07/25 |
Reviewed by: romshutefan
First, the check-in is not at a store, but in the car. You need to sign a participation agreement (probably stating that you won't complain if you fall into the sea and something happens!). The boat is a large rubber boat with an engine. If you think it won't go very fast, you're mistaken! As we set off, only the back part touched the sea, creating a wheely state. When big waves came, it felt like we were flying. I was clinging to the boat, worried it might flip over.
When we arrived at Kealakekua Bay, we were lucky enough to encounter a pod of wild dolphins. Then we went into the sea, which was a beautiful world beyond what I've heard. One important point to note is that you should not step on the coral. After snorkeling, we enjoyed fresh fruits and drinks, and then headed back with a force that felt like we might flip over again.
The beautiful coral reefs and the thrilling rafting to get there made for a truly interesting tour!
まず、受付はお店ではなく、車です。
受付に際し参加同意書(おそらく海に落ちて、どうにかなっても文句言わない!という)にサインが必要です。
ボートは大きなゴムボートにエンジンを付けたもの。
スピードはあまり出ないだろうと甘く見ていたら大間違い!!
出向と同時に後方部分のみが海に着いてウィリー状態。
大きな波が来ると飛んでいる感じ。
ひっくり返らないかひやひやしながら、船にしがみついていました。
ケアラカクア湾に着くとラッキーなことに野生のイルカの群れに遭遇。
続いて海へ、そこは聞きしに勝る美しい世界。
注意点はサンゴに足をつけてはいけない点。
シュノーケリング後はフレッシュなフルーツや飲み物を楽しんだ後、
再びひっくり返るような勢いで帰途に。
美しいサンゴ礁、そこに着くまでのどきどきラフティング。
実に面白いツアーでした!
| Rating: | |
|---|---|
| Packages: | 09:00/12:45出港(シュノーケル1か所) |
| Attended as: | Families |
| Posted on: | 2014/07/27 |
| Activity Date: | 2014/04/04 |
Reviewed by: aki
We participated as a family with no English skills at all. Therefore, we couldn't understand what was being explained and were just paddling the sea kayak.
I would recommend this to those who are fluent in English. The reason is that my high school son underestimated the sea kayak and signed up for a single kayak, but he ended up "exhausted" and couldn't keep up with the speed of the other participants, falling behind. At that time, the guide performed the amazing feat of towing my son's kayak.
It was a day that made me acutely aware of how much I wish I could speak English.
英語が全く出来ない家族での参加でした。よって、何を説明されているのかが理解出来ずに、只々、シーカヤックを漕いでいる状態でした。
英語の堪能な方にはお薦めしたいと思いました。
理由は高校生の息子がシーカヤックを甘く見てsingleで申し込んだのですが、「疲れた果てた」為、他の参加者のスピードについて行けず、一人遅れての状態となりました。
その際、ガイドの方が息子のカヤックを牽引してくれるという離れ業を行って下さいました。
英語がしゃべれたらなぁ~と痛感した一日でした。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/07/21 |
| Activity Date: | 2014/07/14 |
Reviewed by: Hilary and Calvin
Wow! This was an awesome experience! Our hosts, Ashley and Santino were friendly, knowledgable, helpful and fun! Kayaking was beautiful and snorkeling spectacular! We will definitely do this again the next time we're on the Big Island and we highly recommend you experience this for yourself too!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/07/12 |
Reviewed by: COgirl
The Kayak and Snorkel Adventure was great! Our family of 5, including two 10 year olds and a 6 yr old, participated. It was a bit much for our kiddos to paddle the whole way so the majority of the work was on the parents. We were able to get a 3 person kayak for the 6 yr old, a 10 yr old, and a parent. Once we got to the snorkeling location it was fun to snorkel then get out and have fresh pineapple then jump off the cliff into the ocean! The guides were super friendly and very helpful. At times kayaks would fall behind the group and they always had someone who stayed with them just to make sure they were OK. There was never pressure to hurry up, etc. I am giving it a 4 vs. a 5 because we didn't see/go into any sea caves which was one thing we were looking forward to. I would recommend!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/19 |
| Activity Date: | 2014/06/28 |
Reviewed by: ryuko
I feel that the water's transparency is low. However, the children seemed satisfied as they were able to ride in a submarine and see fish and a sunken ship. I thought it might be short, but it seemed to be enough for the kids.
海の透明度が低い気がします。
でも子どもも潜水艦に乗って、魚や沈没船を見れて満足してそうでした。短いかなと思いましたが、子どもには十分そうでした。
| Rating: | |
|---|---|
| Packages: | 家族でお得!おすすめプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/16 |
| Activity Date: | 2014/07/09 |
Reviewed by: Saeko
It's not just about watching the show and eating Hawaiian food at the buffet; activities before the show and meal, such as hula, poi ball, lei making, and tattoos, are also enjoyable. It feels like you can experience Hawaiian culture with all your senses. However, everything is in English (and spoken very quickly), and there are very few Japanese guests. If you want to fully enjoy the luau, I, with my middle school level English skills, struggled to keep up. Ah, I wish I had better English skills!
ショーを観て、ビュッフェでハワイアンフードを食べて〜というだけではなく、フラ、ポイボール、レイメイキング、タトゥー等々、ショーや食事の前のアクティビティーが楽しい。ハワイの文化を五感で体験できるといった感じ。ただやはり全て英語(しかも超早口)、日本人のお客さんもとても少ない。ルアウをフルに楽しもうと思ったら、英語力中学生レベルの私は、ついて行くのに精一杯でした。あぁぁ英語力が欲しい!
Dear Seako,
We are very pleased that you enjoyed not only the luau show but also other activities. We strive to deliver Aloha with all our hearts and bodies, and we sincerely apologize for the lack of Japanese guidance and appreciate the great effort you made. It is also our challenge to create a stage that Japanese guests can enjoy, so we would like to discuss your valuable feedback further.
Please do come and visit us again when you are in Hawaii Island. We feel like family during your second visit. We are truly looking forward to your return, Seako.
Seako様
ルアウショーのほかアクティビティもお楽しみいただけてとても嬉しくおもっております。
心と体いっぱいでAlohaをお届けできるよう努めておりますが、日本語のご案内がない分大変な努力をしていただききましたこと
深くお詫びを感謝を申し上げます。日本人のお客様にもお楽しみいただけるステージになることは
私達の課題でもありますので、貴重なご意見としてまた話し合っていきたいと思います。
また是非ハワイ島にきたら、会いにいらしてください。私達も2度目のお越しはOhana(家族)のような気分になります。
Seako様のお越しを心からお待ちしております。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2014/07/13 |
| Activity Date: | 2014/06/22 |
Reviewed by: helen
The cruise was excellent. We saw dolphins on the way out and on the way back. When we anchored we had about 2.5 hours to snorkel, jump off the boat and play with the various water equipment. The kids particularly enjoyed using the paddle board. The breakfast and lunch was great and the staff were very friendly. I would definitely recommend this trip.
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/19 |
Reviewed by: Ecoswiss
Even if you're not confident in your swimming skills, it's perfectly fine to join alone. The staff's attentiveness and care make you feel at ease. I believe I had an experience that was not just like the photos in the guidebook, but even better.
I swam alongside a pod of dolphins, followed the silhouette of a dolphin gracefully arching underwater, and spotted a baby dolphin clinging to its mother. The highlight was when the guide led us to a spot where a dolphin swam towards us, gliding right in front of us. For a moment, the dolphin looked at us, and we were all so excited! We confirmed with each other, "Did we just make eye contact?" At first, I hesitated to join alone because my family is prone to seasickness, but I'm really glad I participated.
泳ぎに自信がなくても、一人参加でも大丈夫。スタッフさんの目配り&気配りがあるので安心です。とにかくガイドブックの写真のような、というよりそれ以上の体験ができたと思います。
イルカの群れと並んで泳いだり、水中深く弧をえがくいるかのシルエットを追ったり、お母さんイルカのお腹にくっついて泳ぐ赤ちゃんイルカを見つけたり。中でもガイドさんが引っ張って誘導してくれた先に一匹のイルカがこちらに向かって泳いできて、目と鼻の先をスーッと横切って行った時、一瞬イルカちゃんがキョロっと私たちを見てくれたのには大興奮!「いま、目があったよね?」とお互い気のせいじゃない事を確認したのでした。最初、家族が船酔い体質のため一人で参加するか迷ったけど参加して本当によかったです。
| Rating: | |
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| Packages: | 現地集合プラン<1名様お申し込み> |
| Attended as: | Solo Travelers |
| Posted on: | 2014/07/12 |
| Activity Date: | 2014/06/16 |
Reviewed by: Joizy Girl
Our Crew was wonderful, the experience truly once in a lifetime and it's an experience we will always remember. Recommend highly and without hesitation!!!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/07/11 |
| Activity Date: | 2014/07/08 |
Reviewed by: family of four
Great crew, wonderful experience, saw dolphins at a distance
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: 新婚旅行
I couldn't find the check-in location, and before I knew it, there was a pretty long line for check-in. Even with a reservation, you need to line up early to get good seats, so be careful.
チェックイン場所が分からず、気づいたらチェックインのためのかなり長い列ができていた。予約していても早くから並んでいないと良い席は取れず注意が必要。
Dear Newlyweds,
We sincerely apologize for the inconvenience caused by the difficulty in finding the check-in location. The Luau Desk is located in the center of the hotel, so if you mention "Luau Show" at either the hotel front desk or the information desk, they will be able to assist you. We have also decided to create a guide map for our Japanese website based on your valuable feedback.
We truly hope you enjoyed the show. Please do visit us again. Thank you for your feedback.
新婚旅行様
チェックイン場所が大変分かりにくくご迷惑をおかけしましたことを深くお詫び申し上げます。
ルアウデスクはホテル中央にありますため、ホテルフロントでもインフォメーションデスクでも「ルアウショー」と言っていただければ
ご案内ができるように、また貴重なご意見として日本語HPに案内地図をお作りすることにいたしました。
ショーはご満足いただけましたことを心から祈るばかりです。
また是非お越しくださいませ。ご意見をいただきありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2014/07/06 |
| Activity Date: | 2014/07/03 |
Reviewed by: Simon & Toni
A great morning, great location, friendly and informative staff, fun experience for everyone
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/12 |
Reviewed by: Ldubiel
We spent a fabulous morning searching for the dolphins and getting in the water with them. We were fortunate that there were only 4 others on the boat with us. The crew was outstanding and made sure we got in the water and knew where the dolphins were. The captain was fantastic at finding the dolphins and positioning us in the best place possible to swim with the dolphins. The boat was clean and a joy to be on out in the ocean. The crew and captain were very attentive and engaging. Great trip. Highly recommend!!
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/07/05 |
| Activity Date: | 2014/06/11 |
Reviewed by: hisa
The tour was the highlight of our 3-night stay on the Big Island of Hawaii!
Seeing the beautiful sky, ocean, and mountains from the boat offered a different perspective than from land, and it was so soothing. To top it off, we got to swim with dolphins...
It truly felt like a dream!
Both my husband and I were not confident swimmers, and it was our first time swimming in deep water, which made us a bit fearful. However, by the end of the tour, we enjoyed it so much that we wished we could keep swimming. If we have the chance to visit the Big Island again, we definitely want to participate again!
Daisuke, Captain, thank you again!
ハワイ島に3泊した中でも1番の思い出になったツアーでした!
とにかくキレイな空と海、山々を船の上から見ると、陸から見るのとまた違った表情が見えて、それだけでも癒されるのにイルカちゃんと一緒に泳げるなんて……
本当に夢のような時間でした!!
夫婦そろって泳ぎには自信がなく、足がつかない所で泳ぐのは初めてだったので恐怖感があったのですが、
ツアーが終わる頃には、ずっと泳いでたいと思えるほど楽しめました。
今度またハワイ島に行く機会があれば、絶対参加したいと思います!
ダイスケさん、キャプテン、またよろしくお願いします!
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2014/07/04 |
| Activity Date: | 2014/06/29 |
Reviewed by: Nik Mason
This was a great little kayak tour. The guides were absolutely awesome (don't remember their names). We were hoping to see a few more sea caves/lava tubes, and thought we might be able to go in them. We only got to take a look at one sea cave, and we just paddled up to it and looked. The snorkeling was good, and the cliff jump was awesome as well. Well worth the money!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/07/03 |
| Activity Date: | 2014/06/27 |
Reviewed by: Suga
I participated in mid-June. The day before, I went to the office to confirm my reservation and check the parking lot for the departure location, but the road from the parking lot to the office was under repair and was in the water. When confirming my reservation at the office, I was informed about a change in the parking lot. Since the communication was in English, it might have been unclear regarding the changed parking lot. The cruise was comfortable. There were no other Japanese people, but everyone was friendly. Unfortunately, the snorkeling was disappointing due to the lack of fish, but there were fun activities like a slide to jump into the sea from the cruiser, which was enjoyable. The BBQ was delicious, and we were able to relax and take our time.
6月の中旬に参加しました。
前日、予約確認と出航場所の駐車場確認に事務所まで行くと、駐車場から事務までの道が修理で海の中。事務所で予約確認の際、駐車場の変更を言われました。英語でのやり取りなので電話で予約確認をしていたら、変更された駐車場がわかりづらかったかもしれません。クルーズは快適です。日本人は誰もいませんでしたが、皆、フレンドリーでした。シュノーケリングは残念ながら魚が少なかったので期待はずれでしたが、クルーザから海に飛び込む滑り台など、遊ぶ配慮
があり、面白かったです。BBQも美味しくゆっくり出来ました。
| Rating: | |
|---|---|
| Packages: | 9:00出港(シュノーケル2.5時間) |
| Attended as: | Couples |
| Posted on: | 2014/07/01 |
| Activity Date: | 2014/06/23 |
Reviewed by: ユウコ
I signed up at the last minute and was able to participate just before reaching the maximum capacity. It was a wonderful experience to see so many wild dolphins! The guide, Daisuke, playing with the dolphins was impressive and moving! I think his feelings for the dolphins really came through. I was also healed by the sounds of the dolphins and their jumping on the water's surface. ♡ Additionally, the person I was with on the tour praised the manta rays, so I would like to go see them next time!
急遽前日に申し込み、定員ギリギリのところ参加させてもらいました。
野生のイルカちゃんにたくさん会え素晴らしい体験でした!ガイドのダイスケさんがイルカと遊ぶ姿が印象的で感動しました!イルカへの思いが伝わっているのだと思います。イルカの声や水面をジャンプする姿にも癒されました♡
また、ツアーでご一緒した方がマンタも素晴らしいと絶賛していたので次はマンタにも会いに行きたいと思います!
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2014/06/29 |
| Activity Date: | 2014/06/26 |
Reviewed by: John A. Calleja
Due to the weather and not having any surf waves we were not able to attend the event, but the company that offered it they tried two different times to get us, just no waves to offer for surfing.
| Rating: | |
|---|---|
| Packages: | Group Lesson |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/19 |
Reviewed by: John A. Calleja
CPT Pononui Lealao and his assistant were great and provided us with a great adventure of being able to swim with the dolphins. Awesome adventure.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/15 |
Reviewed by: John A. Calleja
This was a great tour and the experience was awesome!!!
| Rating: | |
|---|---|
| Packages: | Arizona, USS Missouri, City & Punchbowl Tour via Hawaiian Airlines |
| Attended as: | Families |
| Posted on: | 2014/06/26 |
| Activity Date: | 2014/06/18 |
Reviewed by: KOROKI
I was very satisfied to be able to see dolphins up close. I could tell that Daisuke, who guided us, truly cares about the dolphins. It was a precious experience to see the dolphins come up close to the surface of the water.
I was so excited that I couldn't take any photos at all, but I will keep the memories etched in my mind. When I visit Hawaii again, I definitely want to go see the dolphins again.
こんなにイルカを近くで見ることができて満足でした。
案内をしてくれたダイスケさんが本当にイルカを大事にいているのと話すことができるというのがわかりました。
イルカが水面ぎりぎりまで上がってきてくれたりして貴重な体験ができました。
興奮しすぎて写真を全然とれませんでしたが、記憶に焼き付けておきます。
またハワイ訪れた際はぜひまたイルカに会いに行きたいです。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2014/06/25 |
| Activity Date: | 2014/06/22 |
Reviewed by: H&Y
Thank you, Daisuke-san, our guide!
I heard that the dolphins were in a good mood on the day of our participation, and there were many dolphins that gathered at Daisuke-san's call! Just as Daisuke-san said, we were able to encounter them up close by simply waiting in their path instead of chasing them. Hearing their calls was incredibly soothing. It was moving.
The views of the Big Island and the ocean from the boat were also wonderful, making it a memorable tour.
When I come back to Hawaii, I would like to participate in the night manta tour.
Of course, I want to join the dolphin tour again too!
I truly appreciate both Daisuke-san and the captain.
ガ イドのダイスケさん、ありがとうございました!
参加日はイルカ達のご機嫌が良かったとのことですが、ダイスケさんの呼び掛けに集まってきたイルカ達が沢山!ダイスケさんの言う通り、イルカを追いかけずに、イルカ達の通り道で待ってるだけで近距離で出会うことが出来ました。鳴き声も聞けてとっても癒されました。感動です。
ボートから見るハワイ島や海の景色も素晴らしく、思い出に残るツアーでした。
また、ハワイに来たときは夜のマンタツアーに参加したいと思います。
もちろん、イルカツアーにも!
本当にダイスケさんもキャプテンにも感謝です。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2014/06/23 |
| Activity Date: | 2014/06/22 |
Reviewed by: ono
I attended on June 13th. I was disappointed that I arrived late to the venue and ended up with a seat at the back. The ritual of wrapping a whole pig in banana leaves and digging it out from the hot earth was impressive. The show by the seaside was unique to Hawaii, and everyone at the venue had a great time. The buffet meal was also satisfying.
6月13日に参加しました。会場に行く時間が遅くなり席が後ろになってしまったのが残念でした。豚1頭をバナナの葉でくるんで熱い土の中から掘り出す儀式は、圧巻でした。海辺のサイドでのショーは、ハワイならではで会場は、皆で盛り上がり楽しかったです。バイキングの食事も満足でした。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2014/06/21 |
| Activity Date: | 2014/06/13 |
Reviewed by: Cathie
Had a GREAT time kayaking and snorkling. The sea caves were awesome and the cliff diving a little too adventurous for me, but loved watching others. Snorkling was great. Plenty of time to enjoy everything. GREAT GUIDES.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/04 |
Reviewed by: eman hijaz
Very nice crew and boat. Good food and alots of toys .To many rules over all great time ..
| Rating: | |
|---|---|
| Packages: | Deluxe Snorkel & Dolphin Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/16 |
Reviewed by: Jovi
We had a great time doing this. Our guide was so nice. She was upbeat, relaxed and professional. That set the tone for the trip and allowed all of us to relax and have fun. The sea cave was a little disappointing, it was more like a hole in the wall. The snorkeling was wonderful. All in all it was a thumbs up trip that I'd like to do again.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2014/06/20 |
| Activity Date: | 2014/06/17 |
Reviewed by: Taunya de la Rosa
Was a beautiful experience. The people were kind and fun loving. The dancers were incredible and the food was delicious!! Very happy we got to see this luau I would go again and recommend it to anyone!!!
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/06/14 |
| Activity Date: | 2014/05/22 |
Reviewed by: jula
My family and my in-laws attended this event. Everyone enjoyed the food and the dancers. I thought the banana bread (very yummy!) was better than any of the dessert choices. All the performers looked like they really enjoy what they are doing.
| Rating: | |
|---|---|
| Packages: | Ohana Package |
| Attended as: | Families |
| Posted on: | 2014/06/14 |
| Activity Date: | 2014/06/08 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for not meeting your expectations during your recent trip. Upon confirming with the operating company, we found that while cases like this are very rare, if it is determined that continuing with the kayak activity is difficult, participants will be returned to the starting point, and alternative activities will be suggested. We also apologize for not clearly communicating this information on the tour page. We have promptly added a note to the tour page regarding this matter. Based on your valuable feedback, we will strive to improve our services in the future.
VELTRA Customer Support Team
この度はせっかくのご旅行にも関わらず、お客様のご期待に沿うツアー内容とならず大変申し訳ございませんでした。
催行会社に事実確認を行ったところ、今回のようなケースは非常に稀ではありますが、カヤックでの参加継続が困難と判断された場合はスタート地点までお戻りいただき、カヤックに代わるアクティビティをご提案させていただいているとのことでございます。
このようなケースに関しての注意をツアーページ上で明確にご案内していなかったことも重ねてお詫び申し上げます。
取り急ぎツアーページには注意書きを掲載する対応をさせて頂きました。
お客様からの貴重なご意見を元に、今後のサービスの改善に努めさせていただきます。
VELTRA カスタマーサポートチーム