This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here
Big Island
Really enjoyed the Luau. Food was great. Entertainment was very good.
Recommend leaving early to go as there were delays due to road construction.(but not their issue)
My 9:30 reservation was canceled due to a flight cancellation, and when I changed it to 10:30, that flight was also canceled... I was asked if it was okay to change to 14:30, but I could only go on a short course, so I reluctantly said yes! The flight wasn't as scary as I thought, which was good, but... they circled around to show us the red spots of the volcano, and I got motion sickness (T ^ T). The seat behind me had no door, so it was windy and cold... It really depends on the weather...
9:30の予約がフライトキャンセル、
10:30に変更もフライトキャンセル、、、
14:30に変更でショートのコースしか行けないがいいか？と聞かれ、しょーがなくイエス！
フライトは思ったよりは怖くなくて良かったが、、、火山の赤いところを見せてくれる為にぐるぐる回ってくれたのが酔った(T ^ T)
後ろの席がドア無し選択してたので風ビュービューで寒いし、、、
天気次第ですね、、、
Translated by OpenAI
It wasn't very large, but since it was a catamaran, there was little rocking. A woman was talking about the history of Hawaii, but I could hardly understand... The meal was a buffet with chicken, pork, beef, salads, Thai fried rice, potatoes, etc. It was enjoyable because I could choose both the variety and the amount myself.
大きくはないが双胴船でしたので揺れは少なかったです。
ハワイの歴史を女性が話してくれてましたが・・・
ほぼ分からず・・食事はバイキング形式でチキン、ポーク、ビーフ
の肉類とサラダ、タイ米のチャーハンポテトetc.
種類も量も自分で選べるので楽でした。
Translated by OpenAI
Unfortunately, the height of the waves affected our entire family, and even the motion sickness medication barely worked, so we spent most of the time lying down. We were able to see dolphins and managed to experience snorkeling, but the intense rocking created some memorable moments in a way, haha. This time we traveled in late February, but next time, if the weather is milder, I would like to participate again.
あいにくの波の高さに家族総出でやられてしまいまして、酔い止めすらほぼ効かず、ほぼ横になっている状態で終始過ごしました。
イルカも見ることが出来ましたし、シュノーケルもなんとか経験出来ましたが、あまりの揺れのためにある意味いい思い出が刻み込まれましたw
ただ今回は2月下旬の渡航でしたが、次回は気候の穏やかな時期であれば再度参加したいと、思います。
Translated by OpenAI
I stayed at the King Kamehameha Hotel right in front of Kailua Pier, so it was easy to walk there for the 7:30 AM meeting. Once on the boat, there was a buffet area with bread and fruit, and coffee and water were also available for free.
After about 40 to 50 minutes of traveling along the bay, they provided explanations about various buildings and scenery, all in English. I just enjoyed the atmosphere. The Kanoa II is a large catamaran, but the swaying in the open sea was quite significant. There were about 40 passengers, and it seemed that around 20% of them looked a bit green. I recommend taking motion sickness medication about an hour before boarding.
When we arrived at the snorkeling point, all passengers were gathered on the first floor for about 10 minutes of safety instructions, also in English. They mentioned that in case of an emergency, the horn would sound five times, so we should return to the boat immediately, not to stand on the coral, and not to stray too far from the boat. I think as long as you don't act too differently from those around you, you'll be fine. The snorkeling point is about 15 meters deep and incredibly clear and beautiful. There are quite a few fish, but the water is cold! They seem to rent out wetsuits for a fee, so if you're not confident, it might be a good idea to borrow one. I gave up after about 20 minutes of swimming due to the cold and the waves, and returned to the boat early. The boat stays here for about an hour, and it might be tough for those who are sensitive to motion.
For lunch, the staff grilled hamburgers and vegetables on the spot, and you can make your own cheeseburger at the buffet. It was quite delicious! If you're not feeling seasick, definitely give it a try (laughs).
On the way back, it takes about another hour to return to Kailua Pier.
The boat is large and has a flushing toilet, which someone mentioned is much cleaner than many public restrooms. There’s a bar area, and soft drinks seem to be free. The staff comes around to each table to ask if you need any drinks. Smoothies and cocktails appear to be for a fee.
Among the participants, we were the only Japanese, but the handsome and beautiful staff frequently checked on us, so we were able to relax without worry. The sea water is cold, but the wind on the way back is also quite chilly. If you're in a wet swimsuit, you're bound to catch a cold. I recommend bringing something to wear over it, like a windbreaker.
カイルア桟橋の目の前のキングカメハメハホテルに泊まっていたので、朝7時半の集合も何の苦もなく歩いて行けました。
船に乗り込むと、ビュッフェコーナーにパンとフルーツが置いてあり、コーヒーやお水も含め、取り放題です。
出発して40分～50分ほど、湾に沿って移動をし、その間いろんな建造物や風景の説明をしてくれるのですが、すべて英語です。雰囲気だけ楽しみました。
カノアII号は大きな双頭船ですが、外洋の揺れはかなり大きく、乗客は40名ほどいたでしょうか、そのうち2割ほどはグロッキーになっていたように見えました。乗船する1時間ほど前には酔い止めをしっかり飲んで参加されることをお勧めします。
シュノーケリングポイントに着くと、乗客全員が1階に集められ、注意事項の説明が10分ほどあります。これもすべて英語です。
緊急の時はホーンを5回鳴らすからすぐに船に戻ってね、サンゴの上には立たないでね、船からあまり離れないでね、後いろいろ言ってたと思うのですが、まぁ周りの人とあまり異なる行動をしなければOKかと思います。
シュノーケリングポイントは、深さ15メートルぐらいあるでしょうか。さすがに澄んでいてとてもキレイです。お魚もそこそこいます。ただ、水が冷たい！！
有料でウェットスーツも貸し出しているようなので、自信のない方は借りた方がいいかも。私も20分ほど泳いで寒さと波の高さにギブアップです。早々に船に引き上げました。
船はここで1時間ほど停泊しています。ずっと揺れてますのでつらい人にはつらいかも。
ランチはスタッフがその場で焼いてくれたハンバーグや野菜がビュッフェコーナーに並び、自分でチーズバーガーを作って食べます。かなり美味しかったですよ！酔ってなければぜひ召し上がってください（笑）。
そして帰りはまた小一時間ほどかけてカイルア桟橋に戻る感じです。
船は大きくてトイレも水洗、どなたかが書いていましたがそんじょそこらのトイレよりよっぽどキレイです。
バーコーナーがあって、ソフトドリンクは無料のようです。スタッフが各テーブルを回って飲み物いらないか？と聞きに来てくれます。スムージーやカクテルは有料のようです。
参加者のうち、日本人は私達だけでしたが、美男美女のスタッフがしょっちゅう様子を見に来てくれるので、気にせず過ごせました。
海の水も冷たいですが、行き帰りの風もかなり寒いです。濡れたままの水着だと漏れなく風邪をひきそうです。ウィンドブレーカーなど、上に羽織るものを持参される事をお勧めします。
Translated by OpenAI
We were picked up from our resort hotel at the Hilton Waikoloa. This was the only sunset whale watch cruise I could find that was actually in Kohala (why go back down to Kona when you're staying in Kohala?), and we were not disappointed.
The pupus were solid and kept us full enough to grab a late dinner after. The drinks were plentiful with lots of choices. Best of all, the skipper knew what he was doing and found us some whales and dolphins. He even got the dolphins to swim alongside/under the boat, which was a truly unique experience to lie on the net, a couple feet above a family of dolphins swimming full speed.
I know they cannot control the animals or the weather, but we lucked out on both fronts. Would recommend!
I made a reservation a week before the participation date, and it was for my second choice of time. The 9 AM slot is quite popular, so we participated at 7 AM. However, departing during the dim light of dawn allowed us to be moved by the changing scenery of the Big Island of Hawaii!
If you're staying at the Waikoloa Resort and have rented a car, I think it's better to go directly rather than waiting for the hotel pickup. It saves time and is smoother.
Fortunately, our guide was Toshi, a Japanese staff member, who was very friendly and, despite the early hour, guided us with high energy. (According to another guide in Hawaii, this person's helicopter tour is the most luxurious Japanese-language tour on the Big Island...) He provided guidance in English for the American couple we rode with and in Japanese for us, showing great consideration, even offering cool air to me when I felt nauseous. When there are foreign participants, the main guidance will be in English, so having a basic understanding of English can make the tour more enjoyable.
Of course, the volcano is a must-see, but I highly recommend the canyon as well. It's difficult to access the canyon on ground tours, so seeing it from the air in this tour really changes your image of the Big Island.
I tend to get seasick, and I forgot about that when I joined the tour, which significantly affected my enjoyment due to helicopter motion sickness... The volcano and canyon involve several turns and significant shaking, so I recommend taking motion sickness medication if you're prone to it. They sell motion sickness medication at the reception, but since you might not know if it suits you, it's best to bring your own. They do provide etiquette bags and wet tissues inside the helicopter. There is a break at Hilo Airport, so you won't be on the helicopter for two hours straight.
I ended up feeling quite groggy from motion sickness, but even so, I was very satisfied with this tour!
コナ発で参加日の一週間前の予約、第2希望の時間帯でした。やはり9時からは人気で私達は7時からの参加でした。ですが、夜明けの薄暗い時間帯に出発することで時間によるハワイ島の景色の変化に感動させられました！
ワイコロアリゾートに宿泊していてレンタカーを借りている方はホテルのピックアップを待つより直接行ったほうがいいかなと思います。時間かからないのでスムーズです。
スタッフは運良く日本人スタッフのToshiさんで、非常に気さくで早朝にもかかわらずハイテンションでガイドしてしていただきました。（別のハワイのガイドさん曰くこの人のヘリコプターツアーがハワイ島で一番贅沢な日本語ツアーだとか…）一緒に乗ったアメリカ人夫婦には英語、私達には日本語でガイドしてくださり、酔ってしまった私にも冷風を当ててくれたりと気遣いがとてもよかったです。外国人参加者と同席になると当たり前ですか、英語がメインのガイドになりますので多少の英語が理解できるとより楽しいツアーになるかと思います。
火山はもちろんのことおすすめは渓谷です。渓谷は地上のツアーでは入ることが入ることが難しいので空から見られるこのツアーで、ハワイ島のイメージがかなり変わります。
私は船酔いが激しくそのことを忘れてツアーに参加してしまったためかなりヘリコプター酔いに楽しい時間が邪魔されてしまいました…火山と渓谷は旋回が何回も揺れも大きいので船酔いが激しい方は酔い止めを飲んで参加することをおすすめします。受付で酔い止めも販売されていますが体に合うかわからないので持参した酔い止めがおすすめです。一応エチケット袋とウエットティシュはヘリコプター内に常備されています。ヒロ空港で休憩がありますので2時間乗りっぱなしということではないです。
乗り物酔いでかなりグロッキーになってしまいましたが、そんな私でも今回のツアーはかなり満足できるものになりました！
Translated by OpenAI
We enjoyed the dinner cruise. The food was good, the entertainment enjoyable, and nice fellow travelers to visit with - all made for a nice evening. Cruising down the coast was a good was to see more of the island especially the Captain Cook monument. The only negative - the weather and unfortunately, no one has control over that.
This was my second time on the Big Island of Hawaii, and I finally got to ride in a helicopter. The pilot was Japanese and navigated kindly and carefully, which was very impressive. I also got to see waterfalls and landscapes that can only be viewed from the helicopter, and I was able to see three whales! I highly recommend it to everyone!
今回二回目のハワイ島でしたが、やっとヘリに乗ることが出来ました(^｡^)
パイロットも日本人の方で親切丁寧にナビしていただき大変感動しました(^｡^)
あとヘリからしか見れない滝や風景
そしてクジラとも三頭も見ることが出来ました！
皆様にもオススメですよ！
Translated by OpenAI
I couldn't see any big jumps, but I was able to see spouts near the boat multiple times. The guide spoke English, but they showed us a Japanese explanation file. It was also nice to be able to view Mauna Kea from the sea.
大きなジャンピングは見れませんでしたが、何度も船の近くで潮吹きを見ることができました。
ガイドは英語でしたが、日本語の解説ファイルを見せてくれました。
マウナケア山を海から眺めることもできて良かったです。
Translated by OpenAI
The morning cruise was wonderful, blessed with great weather. A rainbow appeared, the sky was beautiful, and it felt great just to see people doing yoga on the beach or taking a walk. Once we headed out, we saw whales swimming in the ocean everywhere.
These are completely wild whales, right? I felt like I was in the great outdoors and lost track of time. The boat rocked quite a bit, so I couldn't take photos myself, but there was someone on board with a high-performance camera with a telephoto lens who captured some amazing shots. Everyone got the data from that person and we excitedly talked as if we had taken the photos ourselves.
The cruise also included drinks and light snacks, making it a very satisfying experience.
朝のクルーズは、天気に恵まれて、素晴らしいものでした。虹が出て、空の景色は良いし、浜辺ではヨガをやる人達がいたり、散歩するだけでも気持ち良かったです。さて、沖へ出て、海を泳ぐクジラがあちこちに居ました。
これって、完全に野生の鯨ですよね。なんか、大自然の中にいるんだ！という感覚になって、時間を忘れました。けっこう船が揺れたので、自分では写真は撮れませんでしたが、同乗してた人の中にかなり高性能の望遠レンズ付きカメラを持ってた人が、素晴らしいショットを取っていて、みんなその人からデータを貰って、あたかも自分が撮ったみたいな話をして盛り上がりました。
飲み物や軽食も付いていて、とても満足なクルーズでした。
Translated by OpenAI
I definitely saw it. The head, dorsal fin, and tail fin, among other things. However, I saw it jump from a distance after moving back a bit, and I thought I should have waited a little longer...
確かに見えましたがね。あたま、背びれ、尾ビレなど。でも、引き返し少し離れて遠目でジャンプした姿が見え、もう少し待ってればと、、、
Translated by OpenAI
The weather was great, and I was thrilled to see multiple whales up close! I decided to remember the experience rather than just capture it on camera, so I would love to join again if I get the chance! I didn't understand English, but thanks to the friendly crew staff, I had a wonderful time!
天候もよく何度も、何頭も、ブリーチまで見ることができ感激しました！
カメラより目に焼き付けることにしたので、また出会いたくなったら、参加したいと思います！
英語はわからなかったけど、気さくなクルースタッフのおかげで十分に楽しめました！
Translated by OpenAI
I was skeptical about whether I could really see whales up close, but I was able to see them several times. The drinks and snacks on board were plentiful, but unfortunately, I couldn't enjoy them much because the boat was rocking quite a bit.
本当に近くでクジラが見れるのか、疑心暗鬼でしたが何度も近くでクジラを見る事が出来た。船内の飲み物やスナック類も充実していたが、船がかなり揺れていた為実際にはあまり飲むことが出来ずに残念だった。
Translated by OpenAI
Fortunately, the weather was favorable, and I was able to achieve my goal of visiting the Big Island of Hawaii. Additionally, I was pleased to have a Japanese pilot as I had hoped, who provided explanations at key points in Japanese. The magma at the Kilauea volcano's crater can only be seen by helicopter!
幸い天候にも恵まれてハワイ島へ行った目的が叶いました。
又、希望どうり日本人パイロットでしたので要所要所日本で説明いただき
良かったです。キラウエア火山噴火口のマグマはヘリでなければ見れません！
Translated by OpenAI
This was a wonderful end very enlightening and historical luau.
This show was beautiful and colorful!
We appreciate the wonderful choices of foods and the special choice for my husband's vegetarian meal.
The locale was extra good next to the temple,ocean and the historical exhibits in the hotel.
Mahalo for your kind words! We are so pleased that your husband enjoyed the menu as well and that you both returned home with special memories of your visit to Hawaiʻi.
Because it was a morning cruise, they made good on sighting whales. There were multiple sightings. The amount of time on the boat was good, because after the sightings, I could actually relax and just enjoy the rest of the boat ride. The refreshments were tremendous. The crew was very generous and informative. I know the crew couldn't get as close as I would have liked, because of regulations, but I sure would have liked to have closer pictures and more majestic surfacings. But, overall we were happy with the cruise.
I lined up a little earlier than the scheduled time and was the third group. As time passed, more and more people lined up. Since entry is based on the order of arrival, I think it's best to line up early if you want a better seat.
After checking in, you have to wait before entering the venue. Check-in is at 5 PM, and the doors open at 5:30 PM, so you will wait for about 30 minutes.
First, you receive a welcome drink and are shown to your seat. Once seated, you are free to enjoy, but the food is only for children. There is a place where you can enjoy temporary tattoos and small items, and while you're having fun there, the food for adults will become available.
Even before the main show starts, there are songs and dances on stage, and music is always playing, so you can have a pleasant time.
As the sun sets and it gets somewhat dark, the main show begins. There are classic fire shows and hula dances. Since my seat was a bit far, I think it's better to choose a higher seat if you're looking for a more intense experience.
Additionally, from 8 AM on the day of the event, you can watch the preparation of a whole roasted pig. This is also quite impressive, so I recommend seeing that as well.
時間よりちょっと早めに並んだら、3組目でした。時間を過ぎるとどんどん並んで…。並んだ順に案内なので、少しでもよい席がよかったら、早めに並ぶといいと思います。
受付のあと、会場に入るまで待たされます。17時に受付、17時30分開場なので、30分ほど待ちます。
まずウエルカムドリンクをもらい、席に案内されます。席に着いたらあとは自由ですが、食べ物は子ども用しかありません。洗うと落ちるタトゥーや小物売り場があるので、そこで楽しんでたら大人用の食べ物がオープンになります。
メインのショーが始まるまでも、舞台では歌やダンスがあったり、常に音楽が流れてるので、心地よい時間を過ごすことができます。
日が落ちて、ある程度暗くなってくると、いよいよメインのショーです。定番のファイヤーショーやフラダンスです。少し席が遠かったので、迫力を求めるならば高い席にした方がよいと思います。
また、当日朝8時から、豚の丸焼きの準備を見ることができます。これもなかなか見ごたえがあるので、合わせて見ることを推薦します。
Translated by OpenAI
Pros:
-Fun, knowledgeable guides
-Comfortable boat
-Saw 8+ different whales, 16+ different sightings
Cons:
-Whales were pretty far away (200+ yds)
Overall:
-Highly recommend for first time whale watching.
The sea was really beautiful.
I could only catch a few words in English, but I managed. The crew was attentive and considerate.
Since it was the end of December, the water was very cold, and even though it was the afternoon session, I started to feel cold after snorkeling for 30 minutes.
If there had been a bit more variety in the drinks and food, it would have been five stars. (Juice, potato chips, rice crackers, oranges, pineapples.)
海は、本当にきれいでした。
英語は、単語しか聞き取れなかったけど、何とかなりました。
乗組員は、声をかけてくれ、気配りができていました。
１２月末だったので、水は、とても冷たく、
午後の部でしたが、３０分もシュノーケルしていたら寒くなってしましました。
飲み物と食べ物がもう少し様々なものがあったら、星５つです。
（ジュース、ポテトチップス。あられ、オレンジ、パイナップル）
Translated by OpenAI
The Hilton Hotel has a dedicated space for luaus. To get straight to the point, it’s not much different from luaus I've seen elsewhere, but the performances are unique to a family-friendly hotel. Right in front of the stage, there are mats set up for small children, along with plenty of cushions, allowing the kids to mimic the dancers and enjoy dancing along. It was very heartwarming. It was worth reserving the premium seats, as we were guided to the table right at the front. We were also able to get our food first. I was a bit hesitant before making the reservation, but I'm glad I went.
ヒルトンホテルにルアウ専用スペースが設けられてます。結論から先に行ってしまうと、他の場所で観たルアウショーとあまり違っていませんが、ファミリーが多いホテルならではの演出と、舞台すぐ目の前には小さいお子様用にマットがしかれており、多数のクッションが置いてあり、目の前で繰り広げられるダンスにお子様たちもダンサーのマネをして一緒に踊ったりして楽しんでいました。とても微笑ましかったです。プレミアムシートで予約した甲斐があり、テーブルの一番前の席に案内してもらえました。お料理も先に取りにいけました。予約前はちょっと迷っていたけれど、観に行ってよかったです。
Translated by OpenAI
Awesome catamaran, great staff and naturalist on board! Unbelievable whale watching from every angle. Delicious beer on tap as well!
Great time from Kawaihae!! Captain and crew along with biologist kept us up to date with all you want to know about humpbacks . Had whales all around.
Highly recommend this trip.
We were the only Japanese people, but the crew was kind and we were able to spend a comfortable time.
We saw whales right after we set sail, and we were able to see them several more times!
My elementary school son was very moved.
The morning cruise was refreshing, and we were able to enjoy the scenery of the Big Island.
日本人は私たちだけでしたが、クルーの方々は親切で快適に過ごせました。
出航してすぐにクジラが見れました。その後も何回も見ることが出来ました！
小学生の息子はとても感動していました。
朝のクルーズは爽快で、ハワイ島の景色も楽しむことが出来ました。
Translated by OpenAI
It was my first time on the Big Island and my first snorkeling tour. There were only our family and one other group of Japanese people. The check-in and explanations were all in English, but there were also Japanese instructions, and the staff was kind, so I felt secure participating. Since it was a morning cruise, we were first served delicious bread and fruit, and before we knew it, we arrived at the snorkeling spot. The beautiful bay had calm waves, and we saw plenty of fish, which made us very satisfied! There were also plenty of floatation devices, so we could enter the water without any worries.
For lunch, we had handmade hamburgers from the staff, and we got to make our own burgers. They were delicious! The boat also had a restroom, which was reassuring. It was a wonderful snorkeling experience where we could fully enjoy the great nature of the Big Island.
初めてのハワイ島で初めてのシュノーケリングツアーでした。日本人は私たち家族ともう１組だけ・・・。受付や説明はすべて英語ですが、日本語の注意書きもあり、スタッフが親切なので安心して参加できました。モーニングクルーズなのでまずおいしいパンやフルーツが出てきて、あっという間にポイントに到着。美しい湾で波も穏やか、魚もたくさん見られて大満足！！浮き輪や浮き具なども豊富なので、不安なく海に入れます。
昼食はスタッフ手作りのハンバーグで、自分でハンバーガーを作ります。美味しかったー！！船にはトイレもついていて安心。ハワイ島の大自然を満喫できる、素敵なシュノーケリングでした。
Translated by OpenAI
The weather was great, and I was excited for my first-ever whale watching experience! However, it was in English, so I didn't understand everything, which was a bit disappointing. The whales weren't very active, but I was satisfied just to see them jump a few times! My husband got a little seasick, but we definitely want to come back!
天気にも恵まれ、生まれて初めてのホエールワッチングに興奮しました！
ただ英語のガイドだったので、意味がよく分からず少しだけ残念でした。
クジラはそんなにアクティブではありませんでしたが、数回ジャンプを見ることができ、それだけで満足です！
主人は少し船酔いしてしまいましたが、また来たいと思います！
Translated by OpenAI
Our family really enjoyed this trip. The crew was informative, friendly and fun. The trip up the coast was beautiful and the music on the boat was quite nice.
I was disappointed that there wasn't a Japanese pilot. Also, the two people sitting in front of me were wearing beige and red tops with shorts, which caused those colors to reflect on the glass. It was the worst because I couldn't take a photo with my smartphone without those colors showing up. For those participating, it's best to wear longer pants, at least knee-length, in black, and also a black top.
日本語パイロットでなかったのが残念でした。
あと、前に座った２人が、ベージュ、赤色のトップスにショートパンツの洋服を着ていたせいで、ガラスにその色が反射して、スマホで写真撮ろうとしても映り込んで、最悪でした。
参加される方は長めの、せめて膝下丈のパンツで色は黒色、そしてトップスも黒色を必ず着ていくほうがベストですよ。
Thank you very much for participating in the tour. However, we are very sorry to hear that you were not satisfied with the experience.
Regarding the request for a Japanese-speaking pilot, as mentioned on the tour page, we cannot guarantee this, but we understand that you were hoping for explanations in Japanese since you took the time to join us. We also regret that the reflections of other customers' clothing on the window made it difficult to see the scenery. We will share your feedback with the operating company and consider improvements together.
If you have the opportunity to visit the Big Island again, we sincerely hope that your next tour will be one that meets your expectations.
Thank you for your valuable feedback during your busy schedule. We look forward to serving you again.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ツアーにご満足いただくことができなかったとのこと、弊社としても大変残念に思っております。
日本語パイロットのリクエストに関しましては、ツアーページでもご案内申し上げておりますように確約ではございませんが、
せっかくご参加いただくのであれば、日本語での説明を期待されていたことと存じます。
また、他のお客様のお召し物が窓ガラスに映り込み、景色が見えづらかったという点についても残念でなりません。
いただきましたご意見は催行会社に共有をさせていただき、ともに改善を検討してまいります。
次回またハワイ島にお越しになることがありましたら、その際にはご満足いただけるツアーとなりますこと、心より願っております。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
またのご利用をお待ちしております。
VELTRAカスタマーサポートチーム
Translated by OpenAI
I signed up for the tour because I wanted to see the lava. Although I couldn't see the ocean entry, it was amazing to view the crater and the waterfall without a door, so it wasn't through glass. I was lucky enough to see a rainbow as well. I wore a thick hoodie, but I think it would have been better to wear a windbreaker or something a bit warmer since it was quite windy.
溶岩が見たくてツアーに申し込みました。オーシャンエントリーは見られなかったのですが、ドアなしなのでガラス越しではない状態で、火口や滝、運良く虹も見られて感動しました。厚手のパーカーを着て乗りましたが、風が強いのでウインドブレーカーなどもう少し厚着した方が良かったと思いました。
Translated by OpenAI
The whole family really enjoyed the boat ride, the hosts on the boat were excellent and we saw a lot of fish, turtles etc. they were wonderful at engaging with the kids and answering all our questions.
The customer service of the people we met at the hut left something to be desired. Aloof and not very interested in engaging. Which is fine, but they are the first people you meet when you get there—so—it made me kinda nervous, but the actual ride was fine!
