Reviewed by: Kara
From local coffee to black sand beaches to wineries to lava flows to lava tunnels to a charming sunset, this tour is a entire day filled with memories. The guides were knowledgeable and so kind and accommodating, which we appreciate :)
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/13 |
Reviewed by: ちょびすけ
This was my first tour on the Big Island of Hawaii, and the reservation process and pickup location on the day were very clear. Although I couldn't speak English, there were staff members who assisted in Japanese, and I was very satisfied with the service. Above all, I was deeply moved by the magnificent view and sunset from the summit. I didn't experience any altitude sickness, and I was able to have a wonderful time. During the stargazing, I enjoyed lying on the ground, amazed by the closeness and size of the countless stars. (laughs) I'm really glad I participated in this tour. When I come back to the Big Island, I would like to join other tours as well. Thank you very much.
初めてハワイ島で参加したツアーでしたが、予約や当日の送迎場所も分かりやすく、英語が話せなかったのですが、日本語で対応してくれるスタッフもいて、対応にはとても満足でした。そして何より山頂から見た壮大な景色とサンセットに大感動。心配していた高山病もなく、良いひとときを過ごすことが出来ました。星空観測では満天の星たちの近さと大きさに、道に寝転んで楽しみました。(笑)このツアーに参加して本当に良かったです。またハワイ島に来たときには他のツアーにも参加したいと思いました。ありがとうございました。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Friends |
| Posted on: | 2023/04/05 |
| Activity Date: | 2023/03/27 |
Reviewed by: Hiro
I was able to learn a lot about lava from the very detailed explanation. Although we couldn't see the starry sky, we can't go against nature.
非常に丁寧な説明で、溶岩について、多くを学ぶことができました。
星空が見えなかったですが、自然には逆らえないですね。
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| Attended as: | Couples |
| Posted on: | 2023/03/27 |
| Activity Date: | 2023/03/23 |
Reviewed by: Frances Morgan
Awesome day on the Big Island. A full day with a coffee farm, tour of the Volcanoes National Park, then stargazing on a clear night. Our Tour guide Aaron was the best. His knowledge of Hawaiian culture, the volcano, and then the night sky was awesome. He was so helpful and kind. This was a once in a lifetime experience. The volcano stopped erupting a few days after our tour. So, we felt so lucky to get to see an active volcano. Be sure to take a sweatshirt or jacket. It got cold in the evening. It is a full day, but so worth it.
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| Packages: | Standard Tour |
| Attended as: | Families |
| Posted on: | 2023/03/25 |
| Activity Date: | 2023/02/28 |
Reviewed by: Julie
We really enjoyed our experience on this tour. Our tour guide, Aaron was very informative! I mean who better to have for a tour guide than a history teacher!! The only part that could use some improvement are the meals. We expected a meal with more substance.
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2023/03/23 |
| Activity Date: | 2023/03/14 |
Reviewed by: Kara
Not only does it cover so many aspects of the island, you have an excellent guide the full time that makes you understand each area you are stopping at and the history!!
Aloha Kara, and thanks for your kind words. We're glad you enjoyed the tour, and we thank you for choosing Kailani Tours!
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| Packages: | Standard Tour |
| Attended as: | Friends |
| Posted on: | 2023/03/22 |
| Activity Date: | 2023/03/22 |
Reviewed by: SUZU
Our guide, Stephan, was wonderful. Out of the 10 tour participants, 8 were Americans, but he provided a lot of explanations and support in Japanese. Stephan is also a photographer, and he took beautiful photos that looked like wedding pictures under a perfect starry sky! Thank you very much!
ガイドのステファンさんが素晴らしかったです。ツアー客10人中、8人はアメリカ人の方でしたが、日本語でたくさん説明&フォローしていただけました。ステファンさんは、さらに写真家で、
満点の星空のもとウェディングフォトのような素敵な写真を撮っていただきました!
ありがとうございました!
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2023/03/21 |
| Activity Date: | 2023/03/17 |
Reviewed by: Flora
Just want to say that my husband and I really enjoyed our tour with Zachary he was very knowledgeable and attentive with everyone in our group! Thank you!
Aloha Flora,
Thank you for your review! We appreciate you picked Kailani to tour you around the island. Zachary is amazing, a very humble and knowledgable guide. Thanks again for posting, and we hope you enjoyed your time on the Big Island!
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2023/03/09 |
| Activity Date: | 2023/03/07 |
Reviewed by: あきら
The van that arrived at the meeting place was labeled Hawaiian Eyes Tour, with no mention of the operating company, Masashi Nature School, which was confusing. There was no such information provided by VELTRA, but upon checking the Masashi Nature School's website, it clearly stated that the operating company is Hawaiian Eyes Tour. (I wish this had been communicated through VELTRA as well.)
On the day of the tour, there were ten guests, six of whom were Japanese. According to the guide, the number of Japanese customers has decreased due to the pandemic, so there are no longer Japanese language tours. The guide could speak some Japanese, but not enough to provide a full tour in that language, so the entire ride was in English.
That said, the sunset from the mountain top and stargazing were great experiences, and the guide made an effort to explain things in Japanese, which I personally appreciated. Additionally, I was grateful to receive the photos the guide took via AirDrop.
We were staying at a hotel in Waikoloa, so it was helpful that we were dropped off there on the way back. However, there were two Japanese guests from a hotel outside the Kona area who mistakenly thought they would be dropped off at their hotel and ended up getting off at the pickup location, Queens Marketplace. Considering that it's difficult to catch a taxi in that area and the return time was before 10 PM, I think it would be beneficial to offer a paid option for hotel drop-off.
集合場所に来たバンが、催行社のマサシネイチャースクールとはどこにも書いてなくHawaiian Eyes Tourとなっていて戸惑った。
VELTRAではそのような案内は全くなかったが、マサシネイチャースクールのHPを確認すると、しっかり催行会社がHawaiian Eyes Tourであると記載されていた。(VELTA経由でもしっかりそこは案内して欲しかった。)
当日は、10人の客で、うち日本人は6人いたが、ガイドさんによると、コロナ禍で日本人客が減ったから日本語ツアーは無くなったとのこと。
ガイドさんも日本語はできるが案内するほどの語学力がない、ということで、行き帰りの車中はずっと英語だった。
とはいえ、山頂の夕陽や星空観測等、ガイドさんが、日本語でも頑張って案内してくれて、個人的には非常に良かった。
また、ガイドさんが撮ってくれた写真もAirDropでもらえたのもありがたかった。
私たちは、ワイコロアのホテルに泊まっていたので帰りはホテルまで送ってもらって助かった。
ただ、コナ地区外のホテルから参加していた日本人の親子2人組が、帰りホテルまで送ってもらえると勘違いしていて、結局ピックアップ場所のクイーンズマーケットプレイスで降りることになった。
タクシーもなかなか捕まらない土地柄で、帰着時間が22時前になるということを考えると、有償でのホテルまでの送ってくれるオプションがあると良いのではないかと思った。
Thank you for your use of our services.
We are glad to hear that you enjoyed the tour.
We sincerely apologize for any anxiety caused regarding the shuttle service. Upon reviewing your feedback, we realized that although we had received confirmation from the local operator that the tour was conducted by Hawaiian Eyes Tours, we neglected to reflect this on the tour page.
To prevent similar inconveniences in the future, we will update the tour page to indicate that the shuttle service will be provided by Hawaiian Eyes Tours.
Thank you for your valuable feedback.
Best regards,
VELTRA
ご利用ありがとうございます。
ツアーをお楽しみいただけたようで嬉しく思います。
送迎車につきましては、不安なお気持ちにさせてしまいましたこと心よりお詫び申し上げます。
ご指摘いただきあらためて確認しましたところ、現地催行会社よりHawaiian Eyes Toursにて催行されているとの共有があったにも関わらず、ツアーページへの反映を失念しておりました。
今後同様のご迷惑をおかけしないためにも、ツアーページにHawaiian Eyes Toursと記載された送迎車がお迎えにあがる旨、追記させていただきます。
貴重なご意見ありがとうございます。
何卒よろしくお願いします。
VELTRA
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2023/02/27 |
| Activity Date: | 2023/02/25 |
Reviewed by: Dan&Renee
This tour was worth every penny. The sites and culture we experienced were beyond our expectations. The tour guide was so friendly and her knowledge of each and every site visited and of the Hawaiian culture and history was beyond outstanding. This tour has to be the highlight of our visit to the Big Island. If you want an exciting, exhilarating, beautiful, and culturally immersive experience this tour will meet your every expectation.
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| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2023/02/24 |
| Activity Date: | 2023/02/22 |
Reviewed by: Tom
The guide was very friendly and shared many interesting stories! Everyone participating was American, and we all had a great time together. We were able to see a starry sky that you can't experience in Japan. The guide also explained about the stars, which was very enjoyable.
ガイドさんが非常に気さくな方で色々な面白い話をしてくれました!参加していたのはアメリカ人だけでしたがみんなでワイワイしてました。日本ではみるようなことができない満点の星空を見ることができました。ガイドさんが星の解説もしてくださり非常に楽しかったです
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| Attended as: | Solo Travelers |
| Posted on: | 2023/02/24 |
| Activity Date: | 2023/02/21 |
Reviewed by: Mark B
This tour was a great way to see the highlights of the entire Big Island. To start off, our tour guide, Christopher, was fantastic. He was exceptionally knowledgeable about the island, interesting to listen to, energetic, and willing to do anything needed to make our tour great. We started out being picked up at our resort in a very comfortable Mercedes van. We visited Kona Joes coffee farm where we had a good lunch. We toured the southern side of the island, and stopped at the Punalu’u Bake Shop to have excellent pastries. Next stop was the black sand beach where we watched the huge surf crashing into the rocky coast, and saw two very lazy green turtles sunning themselves on the beach. After that, we went to the Kilauea volcano crater to see it in the daytime. Wind and rain hampered this visit, so we went to dinner at a great resturant nearby. On the way, we stopped to tour the rain forest and walked through a lava tunnel. Both were great experiences. Finally, to top it all off, we say the lava eruptions at night at the crater. Fantastic experience...
Aloha Mark,
Thank you for your review, very thorough! Christopher is a gem of a guide for sure, we're so happy you enjoyed your day with us, and we hope your trip to the Big Island was great EVERY day.
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| Packages: | Deluxe Volcano Tour |
| Attended as: | Couples |
| Posted on: | 2023/02/12 |
| Activity Date: | 2023/02/09 |
Reviewed by: Miles & Jan
Magnificent performance from all involved dealing with the history of the hawaiin islands and the Polynesian empire. The buffet was way too much to take in!!
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| Packages: | Ohana Package |
| Attended as: | Couples |
| Posted on: | 2023/02/07 |
| Activity Date: | 2023/02/05 |
Reviewed by: Susan
This was our first luau and it was exceptional! The staff was courteous, professional, welcoming, and overall delightful! The food was very well prepared and there was a wide variety of selections. The show was both entertaining as well as informative and all of the performers ( host, dancers, and musicians) were great!!
I would love to do this again some time!
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| Packages: | Ohana Package |
| Attended as: | Couples |
| Posted on: | 2023/02/04 |
| Activity Date: | 2023/02/02 |
Reviewed by: Kate
It's not every day you can say you saw new earth being formed in front of your eyes. We loved seeing the glow of lava at night. Not many places you can do this in the world.
Mahalo, Kate!
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| Packages: | Private Tour (up to 12 passengers) |
| Attended as: | Couples |
| Posted on: | 2023/02/04 |
| Activity Date: | 2022/03/22 |
Reviewed by: Jim
We really enjoyed our full day tour filled with waterfalls, visiting volcanoes national park and capping it off with a stargazing tour at the end. Our guide was good but would have liked him to relate more of his stories to our grandaughter. When we did the stargazing, he was great. You could tell this was his passion.
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| Packages: | North Route: Akaka Falls, Volcano National Park, Lava Glow Watching & Stargazing |
| Attended as: | Families |
| Posted on: | 2023/02/03 |
| Activity Date: | 2022/07/22 |
Reviewed by: のりたま
It was the best experience of my life.
The stunning sunset and the starry sky!
There was only one other group of Japanese participants with us, but they followed up in Japanese, which made me so happy I could cry.
I also got to take a lot of wonderful photos.
If I have the chance again, I would definitely like to participate.
Thank you very much.
人生で最高の体験でした。
圧巻のサンセットと満点の天空!
日本人参加者は私たちともう一組だけでしたが、キチンと日本語でフォローしてくれて涙が出るほど嬉しかったです。
また素敵な写真を沢山撮ってもらいました。
また機会があったら是非参加したいです。
本当にありがとうございました。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2023/02/03 |
| Activity Date: | 2023/01/16 |
Reviewed by: Alli
We saw pilot whales up close and the staff were so informative, helpful, and truly loving their work. I really wish that we had been able to see a humpback whale since we were there in the right season. But I have to presume that they were not able to find any that day. Guess I’ll just have to come back to Hawaii again?!
Aloha Alii!
Thank you for joining us and taking the time to leave a four star rating!
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| Packages: | Whale Watch Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2023/01/28 |
| Activity Date: | 2023/01/06 |
Reviewed by: tomo
There were about 20 participants on the day of the tour, but we were the only two Japanese people. Naturally, the guide spoke in English, but the guide, Syoyo, took the time to explain various things to us in Japanese, allowing us to have a very enjoyable time. We were also told about a popular hamburger place, and we went there right away to try it. It was as delicious as they said! Thank you so much for a wonderful time.
ツアー当日の参加者は20名ほどでしたが、日本人は私たち2人だけでした。
当然ガイドは英語になるのですが、それでもガイドのsyoyoさんは私たちだけに日本語で個別に色々説明してくれて、とても楽しい時間を過ごす事が出来ました。
評判のハンバーガー屋さんも教えてもらい、早速行って食べてみました。
評判通り、とても美味しかった!
素敵な時間を本当にありがとうございました。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2023/01/21 |
| Activity Date: | 2023/01/15 |
Reviewed by: Anita & Wilf
Madi is the perfect tour guide! She has great knowledge of the volcanos, loves answering everyone’s questions, and has a bubbly personality that makes it impossible to not have fun!! It was a long day, but everything is worth seeing. Walking through a lava tube is an amazing experience and my personal favourite. My hubby enjoyed the whole volcano park experience. To top it off they feed you all day, so it’s impossible to go hungry. Thank you so much and we’ll recommend this tour to everyone we know! Well worth the money!
Mahalo for the kind words about Madi and your experience! We strive for all of our guests to have this enjoyment with us!
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| Packages: | Twilight Standard Package with Night Lava Viewing [Temporarily Not Available] |
| Attended as: | Couples |
| Posted on: | 2023/01/13 |
| Activity Date: | 2023/01/10 |
Reviewed by: Katherine Y.
This trip was such a convenient way to see Hawaii Volcanoes National Park. I think it can be a bit daunting when planning trips to the different islands for the first time especially considering location of places, terrain, the type of vehicle you may need, parking, and the length of the trip. So I would say this is a great way to get a taste for a bunch of different activities to do on the big island.
It will take about 13 hours to complete the whole trip and the temp will be warm during the day and cold at night so be prepared. Luckily the company does provide windbreakers and fleece jackets for the cooler temperatures. Our tour guide Aaron was great! He was very friendly and helpful. He is very knowledgeable about the history, environment, landscape, and so much more! Thanks so much for touring us around, Aaron. We appreciate it so much.
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| Packages: | Standard Tour |
| Attended as: | Families |
| Posted on: | 2023/01/12 |
| Activity Date: | 2023/01/10 |
Reviewed by: Boo
We were blessed with wonderful sunsets and starry skies thanks to the weather and moon phase. The tour was primarily in English, but our guide Shoyo kindly explained everything in Japanese as well. Taking commemorative photos under the starry sky can be challenging for amateurs, but the guide took amazing pictures with his mirrorless camera. The sandwiches and warm drinks provided along the way were also very delicious.
We received information about nighttime Kilauea sightseeing, and we were able to enjoy the tour without any issues. We made the best memories on the Big Island of Hawaii. Thank you very much!
天候と月齢に恵まれて素晴らしいサンセットと星空を見ることができました。ツアーは英語主体でしたが、ガイドのShoyoさんが日本語でも丁寧に説明してくださいました。星空での記念撮影は素人には難しいですが、ガイドさんご自身のミラーレス一眼で素晴らしい写真を撮っていただきました。途中に提供していただける軽食のサンドイッチや温かい飲み物もとてもおいしかったです。
夜のキラウエア観光の情報も教えていただき、無事に観光することができました。ハワイ島で最高の思い出ができました。本当にありがとうございました。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2023/01/12 |
| Activity Date: | 2023/01/10 |
Reviewed by: Gitika
Todd was great, he went out of his way to make it a great experience for us. He set up his own telescope for the group to get a good look at the stars and moon. He was very knowledgeable and extremely patient. We were also lucky enough to catch the eruption making the trip really great
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2023/01/07 |
| Activity Date: | 2023/01/06 |
Reviewed by: Jason
Bundle up and enjoy one of the most unique experiences in Hawaii. The tour ran in a very timely fashion starting with the pickup time and getting to all the sites on site. Our guide was very informative but didn't overwhelm us with information either. The view of the sunset and stargazing just speak for themselves. Nothing short of spectacular and definitely a worthwhile experience.
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/01/07 |
| Activity Date: | 2023/01/04 |
Reviewed by: こ〜ちゃん
Stefan was very kind and guided us thoroughly, taking many photos as well. I will definitely repeat this next time I come to the Big Island.
丁寧にステファンさんがガイドして頂き、写真も沢山撮影して頂きました。
次回ハワイ島へ来たらリピートします。
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Families |
| Posted on: | 2023/01/01 |
| Activity Date: | 2022/12/30 |
Reviewed by: Fiona
We had hoped the weather would clear, but, unfortunately, despite our tour guide’s best efforts to find some clearing, we were beaten by the weather. Our guide, Hunter, was extremely knowledgeable and tried really hard to wait for some sign of being able to observe anything, but had to cancel with no luck. I can imagine it would have been spectacular to see and hear the wealth of information he would have been able to provide if we could have seen it.
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| Packages: | From Hilo - Rainbow Falls, Kaumana Caves, Solar Viewing & Stargazing with Dinner |
| Attended as: | Families |
| Posted on: | 2022/12/20 |
| Activity Date: | 2022/12/18 |
Reviewed by: tokko
The sunset was partly obscured by clouds, but it was still a wonderful sky that made me forget the chilly atmosphere. And the starry sky was simply amazing, with so many stars that it was breathtaking. The explanations of the constellations were clear and enjoyable, which left me very satisfied. My son was also happy to learn how to take photos with a DSLR camera. Thank you very much. The sandwiches, which should not be forgotten, were delicious as well. I would love to participate again when I come back to the Big Island of Hawaii. Next time, I hope to catch the sunset perfectly!
サンセットは雲が出て余り見れなかったのですが
それでも幻想的な寒さを忘れる素敵な空でした。
そして何と言っても星空は素晴らしいあまりにも沢山の星達に圧巻でした。星座の説明もわかりやすく楽しく教えてくれて大満足です。
息子は一眼レフのカメラでの写真の撮り方も教えてもらえて喜んでいました。
本当にありがとうございました。
忘れては行けないサンドウィッチも美味しかった。
またハワイ島に来たら参加したいです。今度はサンセットもバッチリなときに!
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Families |
| Posted on: | 2022/12/17 |
| Activity Date: | 2022/12/15 |
Reviewed by: SUMI
The Mauna Kea sunset had a bit more clouds, and we couldn't see the stars due to the full moon, but we were able to witness the eruption of Mauna Loa up close. Thank you so much, Sue, for the wonderful images and videos!
マウナケアサンセットはやや雲多め、満月で⭐️は観えませんでしたが、マウナロアの噴火を間近で観ることができました。
素敵な画像や動画も頂き、スーさん本当にありがとうございました
| Rating: | |
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| Packages: | 基本プラン ※2023年3月までのご参加 |
| Attended as: | Couples |
| Posted on: | 2022/12/09 |
| Activity Date: | 2022/12/07 |
Reviewed by: Erika & Nate
Wow! This tour was absolutely amazing from start to finish. Our tour guide, Bryce, was one of the most knowledgeable persons I have ever met. He knew so much of the history and culture of Hawaii and told us so many in depth stories with a lot of detail. He also has extensive knowledge in almost every topic known to man and can easily talk about any topic for hours—literally! This tour was super long but so worth it. Bryce kept us entertained the whole time while driving from place to place. The volcano was spectacular to see in both the day and the night! In the day, you get to enjoy the vastness of the volcano and see all the steam vents. In the night—wow nothing will ever beat that experience—the most stars you will ever see in the night sky and the lava flow was unreal! So unbelievably cool. This really was the best tour we have ever been on—amazing sights, fun times, and extremely informative! Highly recommend!
Aloha Erika and Nate,
Thanks for your review, we're so glad you enjoyed it! Bryce is a wealth of information for sure, and we're lucky to have him as a guide. You're timing was great for the eruption, we're so glad you were able to see it live! We hope your time on the island was amazing!
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| Attended as: | Couples |
| Posted on: | 2022/12/06 |
Reviewed by: RnJ
We had a great time! The whole tour was packed with well thought out stops.
Our guide Chris was a wealth of information on the history and culture of the island. We could not have asked for a better guide. He was engaging, attentive and professional. He never tired of the countless questions we had.
The coffee farm was the perfect setting for a quick lunch. The views were absolutely beautiful!
The dinner was nice and cozy and gave us a chance to get to know our fellow riders.
The night sky was incredible! Living in a city, we forget what the night sky really looks like beyond the skyscrapers and light pollution. Thank you for a great and for us, a very memorable tour!
| Rating: | |
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| Packages: | Deluxe Volcano Tour |
| Attended as: | Couples |
| Posted on: | 2022/12/05 |
| Activity Date: | 2022/11/13 |
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Aloha Kara,
Thank you so much for the kind review! Thanks for acknowledging the guide, they are your captain for the day and we are so proud of the ones we have. We hope you enjoyed your time on the Big Island!